Customer jobs

The Senior Email Channel Officer is a critical role in planning, creating, delivering and optimising our email campaigns and automated supporter journeys. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have experience in achieving KPI’s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more.

This is a 12-month FTC

Key Responsibilities:

Campaign and Automation Journey Planning & Delivery

· Hands on delivery, including build and test high‑quality email campaigns that support fundraising, supporter engagement and other organisational priorities such as volunteering and campaigning actions.

· Build, test and optimise automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys.

· Support the Email Channel Manager with overseeing the email marketing calendar and sign offs where needed.

· Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic.

· Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone)

Reporting, Performance & Insight

· Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value.

· Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations.

· Use A/B testing, segmentation and behavioural insights to drive continuous improvement.

· Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction.

Data, Compliance & Quality Assurance

· Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance.

· Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment.

· Champion accessibility, inclusive language and best‑practice UX within email design.

Collaboration & Stakeholder Management

· Work closely with internal teams needing email support, advising on strategy, best practice and channel suitability.

· Work closely with digital, brand, design, marketing, data and analytics and supporter engagement teams to improve the supporter experience.

· Work closely with other internal teams needing email support, advising on strategy, best practice and channel suitability.

· Liaise with platform and technology partners to troubleshoot issues and support continuous improvement.

Platform & Technical Ownership

· Strong use of ESP platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys.

· Support the development of templates, modules, reusable assets and stronger processes.

· Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability.

· Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment.

Training & Upskilling

· Champion email channel best practise to uphold high quality assurance and executional standards.

· Support the Email Channel Manager with upskilling and mentoring junior team members in email and channel best practice, automations, segmentation, project planning and supporter journeys.

· Create and maintain documentation of learnings, processes, ways of working and results where required.

Knowledge, skills and experience needed:

· Significant experience delivering email campaigns and automated journeys in a fundraising, marketing or digital environment.

· Hands‑on experience with email marketing platforms and CRM systems.

· Proven track record of improving performance through testing and optimisation.

· Experience working with data teams and segmentation logic.

· Familiarity with behavioural insights or loyalty‑building techniques.

· Strong understanding of email best‑practice, including accessibility, personalisation and UX.

· Knowledge of GDPR, PECR and data governance standards.

· Excellent copywriting and editing skills.

· Strong analytical skills with ability to turn insight into action.

· Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent).

· Ability to manage multiple projects with competing deadlines.

· Ability to work collaboratively across teams and managing stakeholders.

· Comfortable working autonomously, prioritising delivery.

· Proactive mindset, self-starter and passionate about customer-first communication.

· Excellent attention to detail and organisational skills

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £37,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 17th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

About The Aziz Foundation        

We at The Aziz Foundation are a family charitable foundation established to support British Muslim communities to flourish and give back to our country. Through our flagship Masters Scholarships programme, the Foundation has invested over £8 million into more than 700 scholarships for British Muslims pursuing postgraduate degrees as well as working with employers to facilitate work experience and internships for young British Muslims.We have also supported a wide range of charitable initiatives, including funding of historic buildings, community sports, research into discrimination, interfaith activities and the engagement of British Muslims in the democratic process of our country. 

Job Purpose 

This is a new and vital role for the Foundation, involving developing our work around employment, which will support British Muslims to access employment and develop their careers in fields in which we are currently under-represented.You will be part of a matrix-working team that will collectively develop this piece of work, so you will not be simply implementing an existing plan; you’ll be there from the start with key input into how this should be designed and implemented. 

Your key role will be to engage with employers in target industries of journalism, law, arts, public policy, and tech/AI.This will involve direct engagement with employers with whom we have no existing engagement, building on relationships we already have and working with third-party ‘intermediary bodies’ and organisations representing employers across entire sectors.The role seeks to achieve a clear impact by getting people into good quality roles with leading employers. 

Internal relationships 

You will report to the Director of the Foundation, who will work closely with you in the development of this new programme.The Foundation currently has five staff, now growing to eight.We are a tight-knit team that goes over and above to support one another.

This role will work closely with the role we are advertising in parallel, the Head of Careers & Talent Development.That role is more at the “supply” end – identifying and engaging graduates and other potential candidates to engage with employers. 

Key Responsibilities 

Broadly, the main duties and responsibilities will include, but not be limited to, the following: 

• Build and manage employer partnerships across all target sectors: journalism, law, arts, public policy, and tech/AI 

• Ensure our CRM system is maintained to track all external and internal communication for your area of work 

• Convene roundtables and sector networks. 

• Deliver employer engagement on employment practices that will support the recruitment and retention of 

the best British Muslim young people 

• Collaborate with internal colleagues to align employer needs with graduate pathways. 

• Collaborate with the Communications function to ensure internal and external promotion 

Person Specification 

When completing the cover letter in the process of applying for the role, ensure that you address how you meet each of the “essential” criteria in the person specification and, where relevant, how you meet the “desirable” criteria. 

1. Experience 

Essential 

• Minimum five years’ professional experience in a related role 
• Experience in employer engagement or partnership management 
• Understanding of recruitment practices and workplace culture within British employers 
• Commitment to equity and supporting underrepresented communities.

Desirable

• Specific experience working in one of the target fields: journalism, law, arts, public policy, and tech/AI 

2. Skills and Abilities

Essential 

• Strong communication and facilitation skills 
• Solutions-focused – the ability to find ways to make things work rather than to find problems 
• An understanding of the challenges facing the British Muslim community 

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video

About the role

mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.

You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.

Key responsibilities include:

· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem

· Triaging, prioritising and responding to user queries efficiently

· Identifying and escalating high-risk, safeguarding or data protection issues

· Providing clear guidance to users, including those in complex or difficult situations

· Maintaining accurate records and ensuring enquiries are followed through to resolution

· Identifying trends or recurring issues to support service improvements

· Updating help content, guidance and internal documentation

· Working collaboratively with technical and programme teams

About you

You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.

You will have:

· Experience providing user support within digital or information-heavy environments

· Ability to recognise and manage sensitive or high-risk cases

· Knowledge of data protection principles in a support or case-handling setting

· Excellent written communication skills with a clear and empathetic approach

· Experience managing multiple enquiries and meeting deadlines

· Strong organisational skills and attention to detail

· Confidence working remotely within a collaborative team

Desirable:

· Experience using helpdesk systems such as Zendesk or Freshdesk

· Experience supporting digital platforms or public-facing services

· Experience contributing to user guidance or knowledge bases

· Interest in civic technology or public interest services

About mySociety

mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.

Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work closely with colleagues in the Social Value Team, the Charities Liaison Team and wider Group functions, playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans.

You will also be:

• Supporting LHCPG’s two charities Lintel Trust and Lifting Lives
• Helping develop policies, procedures, tools and resources for social value management and reporting
• Gathering data to report on achievements and social impact

This permanent position will support the South of the UK and will involve regular travel throughout the region. The successful candidate will be expected to offer hands-on support in various locations and collaborating with teams and clients across multiple regions. The proposed start date will be in July 2026. 

We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages.  You can confidently present content to colleagues and clients and turn strategic plans into measurable results.  You will also have: 

• A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
• Knowledge of social value approaches and measurement frameworks used in the public sector
• Demonstrable understanding of the importance of social value 

Working in the public sector, charities, housing or construction experience would be advantageous but not essential.  Please refer to the attached job description and person specification for a full list of responsibilities and attributes. 

We are planning to conduct initial interviews on 27th and 28th May, followed by final interviews on 8th and 9th June. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. 

What you’ll get: 

• Salary of £39,975 per annum
• Car Allowance of £5,740 per annum
• Highly attractive pension scheme
• 29 days holiday + bank holidays
• Hybrid working
• £300 per annum personal wellbeing allowance
• Flexibility, volunteering day, employee discounts and more
   

It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified 

Job Description

Key responsibilities:

1. Events Marketing

• To oversee the scheduling, production and distribution of promotional e-mails for our events. Liaise with comms team to promote events across AvMA media platform To work on the development of the events pages on the new AvMA web site. Ensuring event web pages are kept up-to-date. To carry out data analysis and web analytics to determine what people are responding to and to highlight the areas we may need to focus/re-focus.

Events Logistics & Management

• In conjunction with the Head of Events, to undertake the production and organisation of events, including inviting and liaising with speakers and arranging event logistics. Effective liaison with speakers, ensuring they have all the information required to participate in the event and providing deadlines for receiving their presentation and biography. To work on site at events as required and run smaller events on your own. Duties will involve setting-up and administering registration, liaising with the venue, greeting speakers and exhibitors, dealing with enquiries from delegates and making sure the event runs smoothly. Production of the online conference documentation, to include speaker presentations.

Research & Event Development

• Help identify and research potential subject areas on which we may want to run events. Keep a close eye on the medico-legal events sector market and other events taking place. Help identify potential new sponsors and exhibitors for our events.

Events CRM

• Develop a sound understanding of AvMA’s new CRM, ensuring we optimise it for the efficient and effective marketing of events.
• To assist if/as required with bookings and booking queries for AvMA’s events.

Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.
• To undertake other duties commensurate with the post as may be required.
• Deputise for the Head of Events when necessary 

Person Specification

Essential:

1. An understanding of, and commitment to, the values and objectives of AvMA.
2. Excellent interpersonal skills, with the ability to develop effective and positive working  relationships with a wide range of individuals and organisations.
3. Highly motivated self-starter with the ability to manage and prioritise workload and meet targets.
4. Excellent written and verbal communication skills. Confidence in liaising with speakers, sponsors and delegates.
5. Experience of organising events and on-site management of events, including in-person and online events/webinars.
6. Marketing copy writing ability, proof-reading skills, outstanding attention to detail.
7. Experience of using e-mail marketing platforms (e.g. Dot Digital) and social media to promote events and maintaining event web pages.
8. A high level of IT and digital literacy skills, including Office 365, Microsoft Dynamics and Adobe  In Design
9. Staying calm under pressure, a proactive and solutions focussed approach to problem-solving, ability to independently think on your feet.
10. Demonstrable commitment to Equality, Diversity and Inclusion

Desirable:

• Experience of working within a charity.
• Experience of working in healthcare and legal sector events.
• Knowledge or experience of healthcare, the NHS or patient safety work.
• Understanding/experience of Search Engine Optimisation.

East End Community Foundation (EECF) is an innovative, fast-paced and growing grant-making foundation, working with donors and coordinating charitable giving to ensure donations reach those who need it most. 

The East End of London has experienced exceptional economic growth, but unfortunately the immense wealth and opportunity in places like Canary Wharf and the City continues to sit alongside some of the most deprived parts of the country. Through our grant-making programmes across Tower Hamlets, Hackney, Newham and the City of London we aim to address poverty and tackle inequality. In 2025/26 we distributed over £1.4m in grants, and we intend to increase our grant making year on year to provide greater and longer-term support so we can continue to make a difference to the lives of local people by supporting vital community-based projects.

EECF is at the forefront of place-based giving with our Life Chances campaign bringing together stakeholders across voluntary, commercial, and statutory sectors to improve the lives of the most vulnerable in our society – children and young people and pensioners. Our Youth Advisory group places decision-making in the hands of local young people, and we aim to increase our participatory grant making over the coming year, engaging a wider group of residents. In 2026, we will be launching new funds supporting women and girls’ initiatives, young care leavers, and tackling digital inequality.   

We are looking for a committed individual with knowledge of the local area to join the Grants and Programmes Team. The Grants and Projects administrator plays a pivotal role in supporting the successful distribution of grants to voluntary and community sector groups and our events convening residents, donors and grantholders.

The ideal candidate will be highly efficient with experience of working in a busy environment, have excellent customer service and IT skills combined with a proactive, problem-solving approach. No previous grant-making experience is required, and full training in our systems and database will be provided. You will be joining a small, committed team and undertaking a wide variety of tasks. You should be a team player with energy and enthusiasm as well as an understanding and passion for the local community. 

East End Community Foundation (EECF) is an innovative, fast-paced and growing grant-making foundation, working with donors and coordinating charitable giving to ensure donations reach those who need it most. 

The East End of London has experienced exceptional economic growth, but unfortunately the immense wealth and opportunity in places like Canary Wharf and the City continues to sit alongside some of the most deprived parts of the country. Through our grant-making programmes across Tower Hamlets, Hackney, Newham and the City of London we aim to address poverty and tackle inequality. In 2025/26 we distributed over £1.4m in grants, and we intend to increase our grant making year on year to provide greater and longer-term support so we can continue to make a difference to the lives of local people by supporting vital community-based projects.

EECF is at the forefront of place-based giving with our Life Chances campaign bringing together stakeholders across voluntary, commercial, and statutory sectors to improve the lives of the most vulnerable in our society – children and young people and pensioners. Our Youth Advisory group places decision-making in the hands of local young people, and we aim to increase our participatory grant making over the coming year, engaging a wider group of residents. In 2026, we will be launching new funds supporting women and girls’ initiatives, young care leavers, and tackling digital inequality.   

We are looking for a committed individual with knowledge of the local area to join the Grants and Programmes Team. The Grants and Projects administrator plays a pivotal role in supporting the successful distribution of grants to voluntary and community sector groups and our events convening residents, donors and grantholders.

The ideal candidate will be highly efficient with experience of working in a busy environment, have excellent customer service and IT skills combined with a proactive, problem-solving approach. No previous grant-making experience is required, and full training in our systems and database will be provided. You will be joining a small, committed team and undertaking a wide variety of tasks. You should be a team player with energy and enthusiasm as well as an understanding and passion for the local community. 

Fundraising Executive (Supporter Care) 

Full time (5 days per week/ 37.5 hours) 
Location: Royal Trinity Hospice - Clapham
Reporting to: Supporter Care Manager
Salary: £ 28,860
Contract: Permanent

ABOUT COMPTON  

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital, and legacy campaigns for charities and not-for-profit organisations.     

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.    

ABOUR OUR CLIENT – ROYAL TRINITY HOSPICE, CLAPHAM    

Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends. The Hospice delivers outstanding care to patients and their families because of Compton’s fundraising team at Trinity delivering ambitious results. Trinity is a key client for Compton, and we have a long record of success in generating income and sustainable growth across all income streams for the Hospice.  

THE ROLE  

Role Overview 

The Fundraising Executive (Supporter Care) plays a vital role in delivering an excellent supporter experience for our client Trinity. Often the first point of contact for supporters, the role is central to building trust, ensuring accuracy, and reinforcing positive relationships through timely, professional, and warm communication. 

Working as part of Compton Fundraising’s Supporter Care team, you will ensure that all donations are processed accurately, donors are thanked appropriately, and enquiries are handled efficiently across phone, email, and post. You will also support the wider fundraising team across multiple income streams, contributing at every stage of the fundraising cycle from planning and delivery through to income processing and stewardship.  

Key Responsibilities 

The successful candidate will be expected to: 

• Process income accurately and securely, including cash, cheques, credit/debit cards, CAF donations, and online donations via platforms such as GoCardless, JustGiving, Stripe and Enthuse. 
• Ensure donors are thanked promptly and appropriately, liaising with Fundraising Managers as required to deliver a high quality stewardship experience. 
• Carry out bank statement reconciliation, including the processing of standing orders, direct debits, online donations and legacies. 
• Act as a first point of contact for the Fundraising Team by:
  • Answering incoming telephone calls 
  • Responding to general email enquiries while maintaining Trinity’s clear tone of voice and communication style. 
• Maintain accurate and up to date supporter records on the fundraising database, ensuring donor data, consent and Gift Aid information are recorded correctly. 
• Work collaboratively with the wider Fundraising team, providing support across fundraising activities and income streams as required. 
• Support and attend fundraising events, with occasional evening or weekend work. 
• Work primarily office based, with some hybrid working days. 

Experience, Knowledge and Skills 

We are looking for someone who brings both professionalism and warmth to supporter care. You will ideally demonstrate: 

• A genuine enthusiasm for representing a charity with integrity, professionalism, and authenticity. 
• A passion for working as part of a team to deliver results that enable a charity to achieve its charitable objectives. 
• Excellent verbal and written communication skills, with the ability to adapt tone appropriately. 
• Strong attention to detail, particularly when processing income and handling financial data securely. 
• Experience delivering excellent supporter care or customer service, either in a charitable or commercial setting. 
• Proven organisational skills and the ability to manage multiple tasks accurately and efficiently. 
• Experience using a CRM or fundraising database, ideally Beacon, to manage donor and client records. 
• A good understanding of the importance of accurate data entry, especially in relation to consent and Gift Aid. 
• Some knowledge of GDPR and data protection regulations governing donor communications and data management. 

Working at Compton  

• 25 days’ holiday + bank holidays, plus 1 extra day per year after 4 years’ service up to a maximum of 8 extra days
• Company Pension Scheme (3% rising to 6% over time) 
• Death-in-Service Benefit (life assurance)
• Employee Assistance Programme (including free counselling sessions)
• Training and development opportunities, including Compton conferences and workshops
• A collaborative, supportive team that values learning, innovation, and the social impact of our work

Equity, Diversity and Inclusion 

Compton Fundraising is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and experiences. 

How to Apply

Please submit covering letter and CV.

Applications will only be considered via Charity Job.

We are seeking three diligent cleaners to clean our offices, toilets, kitchen/break rooms, residential and all general areas in our premises at Clapham Junction.

The hours of work are 20 hours per week, Monday to Friday either

• 4:00am to 8:00am or
• 9.00am to 1.00pm and 1.00pm to 5.00pm on alternate weeks

As well as having proven experience of cleaning in an office or industrial environment, you will be familiar with Health and Safety procedures relating to cleaning, including COSHH regulations and manual handling. Basic literacy and computer skills are essential in this cleaner role, to complete timesheets, report maintenance and similar communications.

Successful applicants for the Cleaner post will be required to wear personal protective equipment as supplied and to undertake a DBS check.

Salary and Location

• Band CLG, London Spine points 46-44
• Starting salary: £31,639 p.a. rising to £33,334 p.a. pro rata in annual increments (equivalent to £17.95 per hour)
• PCS Clapham

Successful candidates for the Cleaner post will be able to demonstrate:

• Proven experience of cleaning in an office or industrial environment
• Knowledge of health and safety procedures relating to cleaning including COSHH
• Basic numeracy, literacy and IT skills
• Ability to communicate effectively

The main duties of the Cleaner role include:

• Maintaining clean

-toilets, washrooms and showers

-office and common areas

-kitchen and rest areas

• Reporting minor repairs and maintenance faults to line manager

The ability to clean to a high standard, work on your own initiative, meet deadlines, and support the cleaning team are all essential requirements for a successful Cleaner at PCS.

Closing date: at 12 midday on Wednesday 6 May 2026

Interviews will be held at PCS Clapham: Wednesday 20 May 2026

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: CLEANER

Ref: 0826

Grade: CLG, London

Salary:

Spine points 46 - 44

Starting salary £31,639 p.a. rising to £33,334 p.a. pro rata

Location: PCS Clapham

Purpose of the job:

The key purpose of this role is to ensure all offices, services and common areas are kept clean by both scheduled and unscheduled cleaning services.

Responsible to: Cleaning Supervisor

Responsible for: Not applicable

Contacts

External: Not applicable

Internal: Members of staff, tenants and visitors to PCS Clapham

Main duties and responsibilities

1. Cleaning toilets, washrooms and showers

• Empty and clean waste bins and renew bin liners
• Clean and disinfect toilet seats both sides
• Clean and disinfect toilet pans, urinals and hand basins
• Clean and disinfect all fixtures and fittings
• Clean and disinfect floors
• Clean and disinfect shower
• Polish mirrors
• Damp wipe windowsills, skirting boards and ledges
• Damp wipe walls, panels and doors
• Clean and disinfect worktops
• Replenish toilet rolls, hand towels and soap liquid
• Fill out cleaning checklist when completed.
• Report minor repairs and maintenance to line manager

2. Cleaning Office and common areas

• Empty and clean all bins and renew bin liners
• Dust, damp wipe and polish all furniture, windowsills, ledges, skirting boards etc.
• Dust, damp wipe and polish all fixture and fittings
• Clean and dust computers, photocopiers etc
• Remove hand marks etc. from all viewing panels
• Wash cups, glasses and jugs
• Put out water, jugs and glasses in meeting rooms
• Prepare refreshments for meetings
• Clean outside casing of hot and cold drinks machines
• Remove marks from furniture, walls, doors etc.
• Dust window blinds
• Vacuum carpets including stairs
• Clean and mop all hard floors including stairs
• Clean and polish handrails on stairs and landings
• Dispose of all rubbish in the correct manner and designated area
• Dispose of food waste in correct bins.
• Keep the cleaning cupboard clean and tidy
• Replenish consumables in breakout area
• Remove all utensils from meetings once it has finished
• Replenish paper towel and cups
• Prepare refreshments for meetings
• Remove all catering utensils at the end of day (If required)

3. Cleaning Kitchen & Breakout Areas (if required)

• Empty and clean waste bins and renew bin liners
• Clean and disinfect sink and taps
• Clean and disinfect worktops and tabletops
• Clean and disinfect all fixtures and fittings, including fridges & Microwaves.
• Clean and disinfect floors
• Vacuum carpets
• Damp wipe windowsills, skirting boards and ledges
• Damp wipe walls, panels and doors
• Replenish all consumables.
• Report minor repairs and maintenance to line manager

4. Deep clean (if required)

• High - level dust and wash walls
• High - level dust and wash ceilings and vents
• High - level dust and wash furniture
• High - level clean window blinds
• Clean windows
• Clean up after builders and contractors
• Scrub and buff and polish hard floors

5. Clean Carpet (if required)

• Move furniture and equipment
• Use a heavy-duty carpet cleaner and extractor
• Use a carpet scrubbing machine
• Replace furniture and equipment

6. Other

• Reporting minor repairs and maintenance faults to line manager
• Reporting Health and Safety Risks to line manager

7. General

• At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
• Take due and reasonable care of him / herself and others in respect of
• Health & Safety at Work
• PCS is committed to the training and development of all its employees and the post holder has a responsibility to participate
• Act in a manner that enhances the work of PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals.
• Such other duties that may reasonably be required and that are within the level of the responsibility of this post

Progression beyond the minimum spine point is dependent on training and/or duties completed.

Person Specification: CLEANER

Ref: 0826

Date: April 2026

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Proven experience of cleaning in an office or industrial environment
• Deep cleaning procedures
• Carpet cleaning

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Health and safety procedures relating to cleaning
• COSHH storage and use of hazardous materials
• Manual handling

SKILLS

• Basic numeracy, literacy and IT skills
• Ability to communicate effectively
• Ability to work on own initiative
• Ability to work to set deadlines
• Application of diligence within work area

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Job Title: Community Coordinator - Lancashire and Cumbria

Reporting To: Regional Manager 

Salary Range: £25,000 Per Annum

Contract Type: Permanent, Full Time 

Location: Field Based role covering Lancashire and Cumbria

Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm             

Requirements: 

• We require candidates to have legal use of a vehicle and possess a full UK drivers licence (with no more than 6 points) held for at least 1 year and be over the age of 21 for own insurance purposes. 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

To focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for the charity and store community in your designated area.  

Duties & Responsibilities 

• Annual and on-going charity account management  
• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution 
• Strong skills in relationship management and networking for programme development 
• Compliance and safety of charity food use 
• Community engagement  
• Operational support and data reporting for performance improvement 
• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled. 
• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Shakespeare’s Globe is currently seeking a Trusts & Foundations Manager on fixed-term, full-time basis

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those from a working-class background, those with a disability and neurodiverse conditions.

The role:

We are looking for a dedicated Trusts & Foundations Manager to join our Development team on a fixed-term basis. Working closely with the Head of Trusts and Foundations and a fellow part-time Trusts and Foundations Manager, you’ll play a key role in identifying projects, exploring suitable funders, and writing funding applications to ultimately maximise grants from Trusts and Foundations.

Working in collaboration with the Director of Development and the Head of Trusts and Foundations, you will have the opportunity to be a part of the strategic shift to dramatically increase this funding stream over the next five years through better articulation of our long-term ambitions alongside compelling monitoring and evaluation data to secure sustainable middle-to-large-scale, multi-year funding.

The skills:

• Experience contributing to Trusts and Foundations fundraising, including securing four and five figure grants, preferably within the arts, culture, or higher education sectors.
• Knowledge of Trusts, Foundations, and other grant-making bodies, and how to engage effectively with them.
• Proven experience of developing effective and successful funding applications.
• Experience of researching new funders and supporting the development of sustainable funding relationships.
• Experience using a Customer Relationship Management (CRM) system within a fundraising or Development context (we use Tessitura).
• Ability to develop and maintain strong working relationships with colleagues, partners, and external stakeholders.
• Ability to work both independently and collaboratively to support shared fundraising goals.
• A creative and flexible approach, with the ability to adapt and work effectively in a changing environment.
• Proven ability to deliver excellent funder stewardship and donor care.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to influence, engage, and build positive relationships with a diverse range of stakeholders.
• Strong numeracy and analytical skills, with confidence handling financial and performance data.
• Ability to maintain professionalism and discretion when handling sensitive or confidential information.
• Experience of establishing and maintaining effective working relationships and being a supportive team member.

The team:

The Shakespeare Globe Trust is a registered charity (No. 266916). Shakespeare’s Globe receives no annual subsidy from Arts Council England and, therefore, raise a critically important percentage of funds from the public each year. We focus on developing relationships with Individuals, Trusts and Foundations and Corporates to support us and raise funds across three income streams: revenue, commercial, and capital. In addition, Shakespeare Globe Centre USA is an independent, but related, US charity that supports our fundraising activities in the USA and then donates to Shakespeare’s Globe. We seek to empower everyone at the Globe (staff, volunteers, or committees) to embrace a fundraising culture and increase charitable giving as we work collaboratively towards our mission to make Shakespeare accessible to all.

Shakespeare’s Globe:

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

Benefits:

• Discount in the Globe shop and onsite restaurants/cafes
• Staff discounts via My Globe perks and better Bankside Buzzcard
• Free entry to selected shows, events and activities
• Access to our free employee assistance programme and 24/7 virtual GP service
• Enhanced maternity, paternity, adoption, and shared parental leave and pay
• Life assurance scheme
• Rental deposit scheme
• Season ticket loans
• Eye test voucher scheme
• Flu vaccination scheme
• Cycle to work scheme

To apply:

For more information, please download the job description from this page. To apply, please complete the online application form by 12pm (midday) on Monday 11th May 2026.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Contract Type: X1 Permanent and X1 FTC for 13 months

Interviews: Assessment centre - 19th May 2026 - 3pm-5.30pm in our Glasgow office.

We’re looking for a highly organised and detail-focused Funding Management Administrator to join our team. This is a vital role at the heart of our operations—supporting the smooth and accurate management of funding so we can continue delivering life-changing opportunities for young people.

You’ll play a key role in preparing funder claims, working with financial and payroll data, and maintaining accurate records across our systems. From auditing timesheets and raising invoices to coordinating meetings and managing documents, you’ll bring structure, accuracy and consistency to a fast-paced environment.

What you’ll bring

• Strong Excel skills and confidence working with data and reporting
• Great attention to detail, with the ability to work quickly and accurately under pressure
• Good organisation skills and the ability to manage multiple priorities

Every detail you check and every process you support helps unlock funding that changes young lives. You’ll be part of a collaborative, inclusive team where your work truly matters.

We know not everyone ticks every box—if this role sounds like you, we’d love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Funding Management Administrators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Funding Management Administrators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Purpose of the post:

As part of our Business Directorate, this role will support the Business Support Manager in ensuring that the charity's functions run efficiently, effectively and sustainably:

·To provide comprehensive and administrative support and excellent customer service for the Leadership Team and across the organisation.

·To partner with front-line teams to successfully deliver programmes and events and support campaigns, partnerships and promotions as required.

Key responsibilities:

·Providing excellent, administrative support for the Leadership Team, including diary management, arranging travel and travel arrangements as required.

·Providing day to day administrative support to core business and programme teams, as required, including:

• Supporting day-to-day communications by managing inboxes and responding to queries as appropriate (including info@ and recruitment@ inboxes)
• Coordinating face to face and virtual meetings; taking and circulating minutes and following up on actions.
• Provide additional administrative and operational support to teams as required in line with skills, knowledge and experience

·Manage staff profiles on our website, uploading new staff and removing staff profiles for leavers.

·Maintain office environment, ensuring desks are clear for colleagues to use and stationery cupboard is stocked and tidy.

·Organise staff cards – for birthdays, leavers, etc. 

·Support HR with recruitment processes (e.g collating applications and arranging interviews).

·Assist the Business Support Manager with delivery of in-person internal events (Staff Days, Board Meetings) and external events (World Book Night, Summer Reading Challenge launches).

·Set up and closure of Office 365 accounts, monitoring Business User licenses and shared mailboxes.

·Organisation and administration of monthly Standing Meetings (all staff meeting).

Key contacts:

·The Leadership Team

·Business Support Manager 

·Other members of the wider Business Directorate Team (HR, Finance, Systems)

·Programme Managers and their teams

·MarComms

·Other colleagues across the organisation, external stakeholders and partners

Skills/Knowledge:

·Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom

·Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment

·Strong written and verbal communication skills

·Excellent customer service skills

Experience:

·Previous experience as an administrator supporting a busy team and juggling multiple priorities

·Experience of organising meetings with the ability to produce clear and concise minutes and notes. 

·Previous experience of working as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom

Visitor Experience Manager

Location: Painswick, Gloucestershire (GL6 6TH)

Hours: 32hrs per week (over 4 days)

Salary: £32,905.60 FTE, equating to £26,324.48 pro-rata Are you a creative and people-focused leader who can turn a great visit into an unforgettable one?

The location

Set in the heart of the Cotswolds, Painswick Rococo Garden is the last surviving Rococo garden in England. Designed in the 1740s as a place to entertain and relax, it remains a place of beauty, surprise and escape. Today, the garden is an independent charity, which offers a unique blend of heritage, horticulture and wildlife, making it a truly special place to work and visit.

Role summary

We have an exciting opportunity for a Visitor Experience Manager to help make every visit to Painswick Rococo Garden warm, inspiring and memorable.

You’ll be an integral part of bringing our beautiful and quirky 18th-century garden to life by leading our programme of events and family trails, interpretation, customer service and presentation standards.

Passionate and enthusiastic, you will deliver a high-quality visitor experience that make visitors feel more connected to the garden.

With a strong commercial and community focus, you’ll grow audiences and income through well-planned, profitable activity and new offers, while supporting safe, compliant day-to-day operations (including duty management and safeguarding responsibilities).

You’ll manage, motivate and develop the visitor experience team, and will lead the volunteer journey, ensuring the volunteer experience is varied, productive and rewarding for all involved.

You’ll champion excellent customer service, so every visitor feels welcome and enjoys a great day out.

Please note: the role includes regular duty management on a rota basis, including weekends, bank holidays and evenings. About you If you’re a people-focused leader with experience in heritage visitor operations and delivering engaging events and interpretation, we’d love to hear from you.

• Hands-on experience of delivering interpretation, events and visitor operations in a heritage/visitor attraction setting.

• Experience of establishing and leading a culture of exceptional customer service.

• Experience of running high-quality, profitable events.

• Team management and leadership skills including coaching, development, motivation, and communication.

• Excellent people and influencing skills, with the ability to build great relationships and work collaboratively, proactively and effectively to achieve the charity’s goals.

• Good understanding of different visitor audiences and the ability to draw on / develop audience insight.

• Excellent organisational and communication skills: able to prioritise, work to tight timescales, and communicate clearly with a wide range of people.

• Understand responsibilities in terms of health and safety, security and data protection in a visitor operations setting and how to manage and minimise risk.

• Ability to manage budgets effectively to maximise income. Demonstrates a responsible attitude to available resources.

• Great IT skills including with Microsoft Office.

• First aid qualification (or willingness to learn).

What we offer

As well as working in a beautiful setting, we offer discretionary benefits including 8% employer pension contribution, free admission, 20% discount in the café and shop, simple lunch, and training and learning opportunities. How to apply Send your CV and covering letter explaining why you’re interested and how you meet the requirements.