Customer experience manager jobs

New Business Account Handler
Location: Lancing, West Sussex, BN15 8UW (Hybrid – minimum 3 days in the office)
Contract Type: Permanent
Hours: 35 hours per week
Salary: £28,818.00 per annum (Inc MS). Band C, Level 3

About the Role

We’re excited to be recruiting for a confident and driven New Business Account Handler to join our growing team. This is a fantastic opportunity to play a pivotal role in expanding our specialist insurance offering to small and medium-sized charities.

As a key client-facing representative, you’ll build strong relationships with prospective clients, understand their unique insurance requirements, and provide tailored solutions that truly support their organisations. If you enjoy consultative selling and delivering exceptional service, this could be the perfect role for you.

What You’ll Be Doing

• Engaging with prospective charity clients to understand their insurance needs

• Providing clear, tailored advice and producing accurate, competitive quotations

• Converting enquiries into new business while working towards achievable targets

• Identifying cross-selling and up-selling opportunities to support wider growth

• Managing the full client journey from initial enquiry through to policy documentation

Key Responsibilities

• Handling new business enquiries from first contact through to completion

• Proactively following up on leads generated through marketing campaigns

• Matching client requirements with suitable insurance products and solutions

• Ensuring all documentation is accurate, compliant, and professionally presented

• Building long-term, trust-based relationships through outstanding client service

What We’re Looking For

• Experience within commercial insurance

• A positive, proactive, and client-focused mindset

• Strong communication skills, with the ability to build rapport and explain solutions clearly

• Confidence working towards goals and achieving targets in a supportive team environment

• Cert CII qualification, or progress toward achieving it

What we offer as our New Business Account Handler:

• A supportive, inclusive, and collaborative team environment
• Ongoing learning and professional development opportunities
• 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas
• Flexible working options to suit you, your role, and your team
• A double-matched pension scheme, up to 10% employer contribution
• A family-friendly approach, with generous family leave policies

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Monday 25 May 2026

Interviews will be held W/C 1st June 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Prospect Research Officer
Location: Headquarters in Lincoln – HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation
Hours: Full-Time, 37.5 per week
Salary: £26,500 to £34,000 (FTE) dependent upon skills and experience
Contract: Permanent
Reporting to: Corporate and Philanthropy Partnerships Manager

About Us

The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.

Rated outstanding by the Care Quality Commission across all five areas that were inspected – Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values – Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues.

About the Role

Lincs & Notts Air Ambulance are looking for a proactive and analytical Prospect Research Officer to join our team and play a vital role in supporting income growth.

This is an exciting opportunity to work at the heart of fundraising strategy, identifying and researching prospective supporters across corporate organisations, high-net-worth individuals, and trusts & foundations.

Your insight will directly influence fundraising success—helping teams prioritise opportunities, strengthen relationships, and secure vital funding to support lifesaving services.

Our Benefits

• Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff)
• Additional days leave for your birthday.
• Pension scheme includes 6% employer contributions, with 4% employee contribution.
• Access to a Health & Wellbeing Care Plan*
• Occupational Sick Pay Scheme*
• Life insurance at 3 times your annual salary*

*On completion of probationary period.

Closing date: Friday 12th June 2026
Interview date: Week commencing 22nd June 2026
N.B. We reserve the right to close this vacancy early if sufficient applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

A full driving licence and access to a vehicle (or equivalent) is required for this role.

Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation.

Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered.

No agencies please.

The Navigators is a Christian discipleshp charity working across the UK. We are seeking an organised and proactive Events Executive to provide maternity cover and lead the delivery of our key external events, including the National Conference and launch of our Alongside course.

The role involves co-ordinating event logistics, managing budgets, working closely with internal teams and helping ensure events are used effectively to engage people with our work and support the growth of a movment of 'Alongsiders'.

We offer a friendly and supportive team to work with, the opportunity to take responsibility for two high profile events based on solid foundations from previous successes and a competitive remuneration package.

We would ideally like to have a candidate working fully or hybrid from the Southampton Office. However we are willing to consider applications from exceptional candidates who would only be able to take the post working fully remotely from within the UK with the ability to travel to events. 

The attached candidate pack contains more details about our work, the role and the person description for this post.

Please note that there is an occupational requirement for the post holder to be a practicing Christian.

Hours: 21 per week (0.6 FTE), worked across three days, including weekends and bank holidays on a rota (additional/altered working hours may be required during peak periods and key events)
Contract: Permanent
 

About the role

The Tolpuddle Martyrs’ Museum, shop and festival commemorate the six farm workers who, in 1834, were punished for forming a union and later freed after a historic, union‑led campaign. Today, Tolpuddle remains a place of pilgrimage for trade unionists and visitors from around the world. The Museum tells the story of the Martyrs’ arrest, trial and legacy, while the site also hosts the annual Tolpuddle Martyrs’ Festival and includes the Martyrs’ Memorial Cottages, home to retired trade unionists.

We are seeking a Shop and Museum Supervisor to join our small, dedicated team. Working closely with the Tolpuddle Museum and Shop Manager, you will help ensure a high‑quality visitor experience, support the smooth running of the museum and shop, and contribute to promoting the Tolpuddle Martyrs’ legacy.

This is a varied, hands‑on role combining retail supervision, online shop management, visitor engagement and operational support across the site.

Key responsibilities 

• Supervise daily shop and museum operations, including opening/closing, customer service and till duties
• Work well and flexibly with customers, visitors and residents
• Maintain stock levels, pricing, displays and accurate sales records
• Manage and promote the online shop, product listings, stock checks, order processing and customer communication
• Liaise with suppliers and handle deliveries and stock administration
• Provide front‑of‑house support and share information about the Tolpuddle Martyrs with visitors
• Assist with general site upkeep, administration and health and safety compliance
• Support museum events including the Tolpuddle Martyrs’ Festival, including during weekends, bank holidays and occasional evenings.

As with all similar jobs, security clearance checks (DBS) will form part of the appointment process.

If this sounds like you, then please take a look at the job description and person specification for this post.

We welcome applications from any candidate but are particularly keen to receive applications from Black, Asian and minority ethnic candidates, who are underrepresented in this area.

Closing date: 25th May 2026

Shortlist date: 26th May 2026

Interview date: 9th June 2026

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Why Work for Us:

• Hybrid working

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

We’re looking for a proactive and compassionate individual to help grow and support Bexley’s new Direct Payment Support Service.

In this varied role, you’ll be the first point of contact for enquiries, supporting people through the PA registration process, carrying out compliance checks, and maintaining accurate records. You’ll also help keep the PA Register up to date, monitor training compliance, and ensure residents and applicants receive clear, timely support.

You’ll work closely with our partners, respond to enquiries via phone and email, triage requests, and help match people with the right support. This is a great opportunity for someone who enjoys organisation, problem-solving and working with people from diverse backgrounds.

We’re looking for someone with strong admin and communication skills, a person-centred approach, and the ability to manage a busy workload with attention to detail.

Join us and make a real difference to people’s independence and wellbeing in Bexley.

Hours - 37.5 hours average per week on a 6-week rolling rota, working 8 am - 5 pm including weekends and bank holidays.

Role Purpose: 

• To support the Centre Manager to promote the mission, vision and values of the organisation, working with the organisations Core Principles. Ensuring quality standards, so that all dogs are cared for as outlined in our Dog Welfare policies. In addition, support the Centre staff and volunteers to maximise their skills for the benefit of the dogs in our care.
• To identify problem behaviours, whilst also assessing risk and welfare in relation to dogs and lead the work with these dogs to change their behaviour, with an aim to secure them the best chance of a successful transition to a home.
• Taking the lead in setting training and behaviour plans, working with the management team to ensure they are delivered.
• To support dogs, where it is necessary to receive veterinary support when related to behaviour.
• To take responsibility for those dogs in Special Measures or referral who require significant support and behaviour modification and in addition, when necessary and appropriate, make welfare and risk led recommendations.
• To support dogs in our communities, to strive to reduce relinquishment.
• To support all staff and volunteers to further develop skills in dog behaviour and training. Sharing knowledge and supporting prospective adopters or members of the public.
• Work as part of the Centre Trainer peer group, supporting all Jerry Green Centres, to share best practice and knowledge and where required attend other centres to support peers. In addition, support project work where required.

Key Relationships:

Internal Contacts - Centre Manager; Deputy/Assistant Managers; Dog Welfare Assistants; Volunteers; Centre Trainers; Fundraising & Comms; Central Office; Vets

External contacts - Adopters; fosterers; public; vets; behaviourists; trainers; local authorities; other rescues

Key Outputs & Tasks:

· Work with the Management Team to support and advise on the suitability of dogs for behaviour modification, develop and deliver Jerry Green Dog Rescue behaviour plans.

· If required, care for all dogs at the centre in an appropriate and welfare friendly manner, to include preparation of kennels, grooming, feeding, exercise and administration of medication as required.

· Ensure the highest standards of customer care are delivered to all centre visitors and contacts by presenting a professional and friendly approach.

· Provide centre staff and volunteers with on-going training in areas such as dog behaviour, training and welfare.

· Help develop Dog Welfare Assistant knowledge to promote dogs through Meet&Match®.

· Support fosterers and adopters before and after adoption.

· Facilitate good teamwork, contribute to training programmes and connect with other organisations.

· Engage in talks, website and newsletter articles; promote work on social media.

· Maintain accurate and up-to-date dog management database records.

· Support fundraising, publicity and education events.

Essential Knowledge, Skills, and Experience:

• Degree qualified or extensive experience in rescue with significant, relevant CPD.
• Qualified to National Diploma, NVQ2 or equivalent in animal care/welfare.
• Experience working with dogs to modify or change behaviour.
• Ability to actively contribute to welfare policy, standards and procedures.
• Strong administrative skills and accurate record keeping.
• Customer care experience including Meet & Match®.
• Excellent communication skills and IT competency.

How you’ll work in line with our Values:

Jerry Green Dog Rescue upholds the organisational Values of Kindness, Compassion, Honesty & Purposefulness in all our work.

You understand what our adopters, fosterers, supporters and wider community need from us. You are a great communicator – warm, honest, clear and supportive – and you leave people feeling reassured, informed and valued. You help create an environment where staff, volunteers and members of the public feel confident, welcome and able to ask for guidance. Through your professional behaviour and communication, you help make each centre a hub of kindness, welfare expertise and positive outcomes for dog.

Kindness – Create a welcoming, supportive and respectful environment for dogs, colleagues, volunteers, adopters and visitors.
Demonstrate kindness through patient, welfare‑led training approaches and empathetic support for those seeking advice about dog behaviour or adoption.

Purposeful – Work with clear intent and efficiency, ensuring behaviour assessments, training plans and welfare actions are delivered to a high standard and in line with organisational policies and priorities.
Use your behavioural expertise purposefully to support successful rehoming, reduce relinquishment, and improve the welfare and outcomes for dogs across the organisation.

Compassion – Act as a compassionate ambassador for Jerry Green Dog Rescue, promoting our mission to support dogs through rescuing, rehabilitation and rehoming.
Encourage a compassionate culture within the centre—supporting colleagues and volunteers, recognising emotional challenges within the role, and helping adopters and the public with empathy and understanding.

Honesty – Operate with transparency, integrity and professionalism, ensuring behaviour recommendations, welfare decisions and adopter guidance are ethical, accurate and evidence‑based.
Promote a psychologically safe working environment where colleagues and volunteers feel able to share concerns, ask questions and learn openly

Key Performance Indicators:

To be developed in line with Centre and organisational objectives.

Date Job Description Prepared:

March 2026

This job description is intended to provide a general overview of the requirements of the role. It is not a contractual document and does not form part of any contract of employment. The duties and responsibilities outlined may be subject to change at any time to meet the needs of the organisation.

 Job Title: Finance Officer

 Salary: £30,040  Band F Level 3 (Inc Market supplement and OLW)

 Location:  Gilwell Park, London – hybrid working with Tues and Wed in the office at Gilwell Park

 Contract Type: Permanent 

 Working Hours:  Full-time (35 hours per week)

 About The Role:

To be responsible for the recording, reviewing, and reconciliation, processing of all transactional data for the finance team, including processing of supplier invoices, payment requests, expense claims, other payments, sales invoices and receipts. To contribute to the work of the finance team across all disciplines as required.

As the Finance Officer, you will (Key Responsibilities):                                                                           

• Assist the Transaction Manager in the provision of an excellent customer
• Ensure account receivables and payables activities are performed accurately and timely including procurement duties as required
• Ensure that financial transactions are properly updated and recorded
• Responsible for accurately recording and processing authorised purchase orders, invoices, expense claims, payments, petty cash, and income within the computerised accounting system.
• Preparation of balance sheets reconciliations
• Manage cash controls as well as maintain book keeping

Who we’re looking for as our Finance Officer:

• Ability to work under pressure and meet tight deadlines
• Methodical and systematic approach to work
• Ability to communicate clearly and concisely
• Good attention to detail
• Able to appreciate the need for confidentiality and discretion
• Strong numerical skills
• Excellent IT skills, focussed on providing clearly written material for distribution to various internal stakeholders
• Good understanding of double entry bookkeeping some higher level AAT qualification

Why work for us

You’ll be joining a Finance team that works exceptionally well together — collaborative, supportive, and always ready to help each other succeed. This is an exciting time to be part of our journey as we strengthen our business partnering approach and enhance the support we provide to budget holders.

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas
• Flexible working hours
• Double-matched pension up to 10% of gross salary
• Generous family leave and support as a family-friendly employer

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday 7th June 2026

Interviews will be held on 15th June 2026

Strictly no agencies.

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

About Us

Rape Crisis South London (RCSL) is a proudly feminist organisation providing specialist support to women and girls who have experienced rape and/or childhood sexual violence.
Our work is grounded in survivor‑led, trauma‑informed and intersectional feminist practice.

Our vision:
A world free from sexual violence, where survivors are believed, respected and supported.

Our mission:
To provide high‑quality, specialist support and to challenge the structures that enable sexual violence.

About the Role

The Finance officer is responsible for vital financial functions, including recording all financial transactions and assigning income and expenditures to appropriate funds, projects, and cost centres, processing BACS payments and assisting with processing of month end schedules, among other duties. This role is integral to the overall administration of the charity.

What You Will Do

• Process sales and purchase invoices, payments, receipts and banking.
• Reconcile bank / credit card / fixed assets accounts monthly together with processing relevant journals.
• Manage Debtor and Creditor accounts and ensure that outstanding accounts are settled in a timely manner
• Preparation and processing of month end schedules as requested e.g., salary journal.
• Assisting with year-end audit procedures and deal with relevant queries and questions.
• Assisting the Director of Finance and Resources and Finance Manager in the review and implementation of all finance policies and procedures.
• Assisting the Director of Finance and Resources and Finance Manager in budget, forecast and management accounts preparation.

About You

Describe the type of person you are looking for and how this role fits with our values and culture.

You must be someone who will promote and work in line with the vision, values and feminist ethos of Rape Crisis throughout the whole organisation and externally. Someone who will uphold the rights of survivors of sexual violence and proactively assess the needs and safety of survivors to ensure that any risks/needs identified are addressed, having full regard to the relevant Safeguarding policies.

You must be proactive in your personal learning and development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role. Ready to participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans. You must have a willingness for undertaking any other duties appropriate

Person Specification

Essential

• AAT Qualified or equivalent, OR Qualified by experience, OR actively working towards an accounting qualification or willing to undertake professional development with further training.
• Experienced in using accounting software is essential
• Proficient user of Microsoft Office 365, particularly Excel and Word.
• High level of accuracy and attention to detail.
• Understanding of the need for professional confidentiality.
• Highly organised and efficient, able to work under pressure.

Desirable

• At least 2 years’ hands-on experience in a comparable role in a charity/not-for-profit organisation.
• Relevant knowledge of SORPs related to charities

What You Bring

• Commitment to feminist, survivor‑led practice
• Anti‑racist and anti‑discriminatory values
• Ability to work independently and collaboratively
• Commitment to learning, reflection and self‑care

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors, children, young people and adults at risk. All staff have a shared responsibility for promoting safety and wellbeing.

This includes:

• Promoting the safety and wellbeing of service users
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values‑based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• DBS checks (enhanced or basic, depending on the role)
• Safeguarding training and ongoing supervision

Equality, Feminism and Inclusion

RCSL is an equal opportunities employer. Our work is rooted in feminist principles that recognise sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.

We particularly welcome applications from women who are under‑represented in roles within the Violence Against Women and Girls (VAWG), charity, social impact sector.

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors including:

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socio‑economic background
• Immigration status
• Faith and culture

We are committed to removing barriers and creating an inclusive workplace.

Applicants are encouraged to tell us if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview formats or timings
• Additional time for written tasks
• Accessible documentation
• Support relating to disability, neurodivergence or health needs

Learning and Development

As a charity undergoing growth and transformation, we welcome colleagues who are committed to ongoing learning and professional development. We provide induction, supervision, and development opportunities appropriate to the role.

Interview Process

Shortlisted applicants will be invited to an interview, usually conducted via MS Teams.

Post holder will be required to undertake

Stage one: MS Teams with the Finance Manager and two other panel members.

The whole process from advertisement to appointment, may take up to 3 -4 weeks.

Post holder will be required to undertake either Basic DBS

The role will initially be open for one month (until 12:00 noon on Wednesday 11 May 2026). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

 Basic DBS

The role will initially be open for one month (until 12:00 noon on Wednesday 11 May 2026). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Feminist and trauma‑informed practice
• Role‑specific responsibilities
• Role‑specific assessment details

Post holder will be required to undertake either Enhanced or Basic DBS

This post is open to women only and is a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 (where applicable).

Applicants must have the right to work in the UK.

How to Apply

Please submit: 

• Your CV
• A cover letter outlining your suitability for the role Applications should be sent in PDF format to our recruitment inbox.
• Interview date(s): W/c 8 June 2026

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications

We understand that some candidates use AI tools when applying. While we welcome technology to support clear communication, your application should reflect your own skills, knowledge and experience.

Data Protection

RCSL will process personal data in line with UK data protection legislation and our Recruitment & Selection Policy. Information provided during the recruitment process will only be used for the purpose of assessing your application.

Accessibility

If you need an adjustment or additional support to apply, please contact the People & Culture team to discuss how we can help.

Charity Number: 1085104

© Rape Crisis South London

Job Title: Repairs & Maintenance Surveyor
Responsible to: Assistant Director of Property Services
Salary: £47,344 + Car Allowance
Hours: 37.5 hours per week
Area of operation: Resident Services
Place of work: Flexible covering a patch of properties across Kent and Surrey with requirements for occasional travel to English Rural’s office in Surrey and site visits as necessary (Hybrid Contract)
Essential Car User Allowance: This role is eligible for English Rural’s essential car user scheme (£5,200 per annum)
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 150 villages, and have a development programme of around 200 more homes. We are looking to recruit a Repairs and Maintenance Surveyor to cover homes across the Surrey and Kent regions.

About the role:

This is an exciting opportunity to shape a surveyor role focused on delivering high-quality repairs, maintenance and void management. Working under the leadership of the Assistant Director of Property Services and collaboratively with housing and surveying colleagues, the role will be expected to inform and deliver agreed business strategy. Managing the performance of external contractors to achieve good value and working within agreed budgets are essential.

About you:

To succeed in this role, you will have a proven track record in building surveying and property diagnostics. You will need good communication and interpersonal skills, with an ability to collaborate and work effectively within a fast-paced environment. Experience in contract management, technical surveying and delivering customer satisfaction are essential, as well as knowledge and experience of stock condition surveying. The right candidate will have sufficient technically expertise, either from a formal qualification or direct experience. English Rural is looking to invest in and develop the right candidate to grow with our business.

If you feel excited by the challenges posed by this role, we would love to receive your application.

Closing Date: 12-noon on Friday 22nd May 2026
Interview Date: Friday 5th June (in person at our Surrey office)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

As a fundraising and grant-making charity, we bring to life projects that transform patient care - from sensory packs for children in A&E to a peaceful sanctuary garden for people living with dementia. We’re a small, ambitious and supportive team, and in just three years we’ve tripled our income. Our goal is to become the charity of choice for our local community in Islington and Haringey.

Over the past 18 months, this role has built community and challenge events income from the ground up, creating real momentum. There’s still huge untapped potential locally, offering an exciting opportunity to grow and innovate.

This is a varied and rewarding role where you’ll build meaningful relationships with clinicians, donors and the community, and see first-hand the impact of your work. You’ll lead on community fundraising, challenge events and volunteering, with real autonomy. It's a fantastic step up for someone ready to develop and make their mark.

The successful candidate will benefit from an NHS Agenda for Change salary and excellent NHS benefits, including a generous pension and annual leave.

This is a people-facing, system-focused role. The MEL Systems Officer is responsible for maintaining the quality, organisation, and user uptake of Practical Action's online MEL system. You will develop the protocols that guide how data is entered and maintained, and support internal teams to follow them, ensuring colleagues always have accurate data to draw on for reporting, learning and influencing.

This role requires high degrees of organisational skills, demonstrating a methodical and people-oriented approach. You will act as a bridge between the MEL system and our internal MEL community, ensuring the system is user friendly, contains high-quality data, and that users feel supported in using it.

1. SYSTEM ADMINISTRATION & ORGANISATION • Ensure high-quality and well organised MEL data, system structures, indicators, results, and templates and carry out routine data quality checks to ensure consistency. • Work with the Data & Insights team to ensure Power BI reports are optimised, providing useful management information for analysis and decision making. • Maintain clear, accessible user guidance documentation and standard operating procedures. • Coordinate with system providers and IT colleagues to develop system upgrades and fixes, and ensure smooth integration with the Outcome Harvesting system. 

2. USER SUPPORT & RELATIONSHIP BUILDING • Act as the primary point of contact for MEL and programme staff on system queries, providing high quality customer support, managing user accounts, permissions and access. • Routinely deliver onboarding and training sessions for new and existing users. • Build strong relationships across our MEL community, proactively identifying challenges and opportunities for system improvements.

3. REPORTING & DASHBOARDS • Produce organisational impact dashboards, MEL reports, and supporting information for both annual and donor reporting, all in clear, accessible formats for a range of stakeholders. • Support MEL colleagues to extract and present data for project reviews, evaluations and learning processes.

4. MEL PROCESS SUPPORT • Incorporate theories of change, results frameworks and indicators into the system as they develop over time, working with MEL colleagues to incorporate latest thinking. • Support knowledge sharing within internal communities of practice by ensuring that reports, evaluations, learning products and evidence are accessible on internal platforms. • Provide technical MEL advice and support to programme teams and II&I colleagues as required.

PERSON PROFILE Qualifications, Knowledge and Experience To be successful in this role, the ideal candidate will be able to demonstrate:

ESSENTIAL

• Applicants must hold a Bachelors Degree

Experience administering online data systems, databases or digital platforms, with confidence working with structured data and reporting tools.

• Highly organised and methodical, with a drive to produce high-quality output. • Confident communicator and relationship builder, with a focus on nurturing team coherence. • Demonstrable experience in leading and delivering training and user support.

• Good understanding of MEL concepts, indicators, results frameworks, data collection and theories of change. • Ability to explain system or data processes clearly to non-technical audiences.

• Fluent English, written and spoken. DESIRABLE

• Experience working in an international development or NGO context. • Familiarity with MEL or data collection platforms (e.g. Kobo, or similar).

• Experience producing dashboards or data visualisations (e.g. Power BI, Tableau, Excel).  Proficiency in one or more additional languages, Spanish, French or Arabic particularly.

LOCATIONS: UK, Kenya, Rwanda, Senegal, Zimbabwe, Peru, Boliva, Nepal or Bangladesh 

It is a requirement of employment that you are able to provide the necessary documentation as proof of entitlement to legally work in the country to which you are applying

HOW TO APPLY

To apply please submit a copy of your CV and supporting that includes the answers to the following questions:

APPLICATION QUESTIONS

1. Please describe your experience administering an online data system, database or digital platform. What was the system, what was your role in managing it, and how did you ensure the quality and consistency of the data held within it

2. This role involves supporting a wide range of colleagues, many of whom are not technical specialists, to use our MEL system confidently and correctly. Please give an example of a time you have delivered training or user support on a system or process. What approach did you take, and how did you know it was effective?

3. Please describe your understanding of Monitoring, Evaluation and Learning (MEL) in an organisational context. What experience do you have working with results frameworks, indicators or theories of change, and how have you applied this in practice? 

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Staffordshire. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is full-time working 18.75 hours per week covering North Staffordshire Justice Centre & Stoke Crown Court.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

We're looking for a kind, compassionate and resilient Co-Production Specialist Support Worker to join our Homelessness and Complex Needs Service located in Tower Hamlets. No personal care or experience required, just the right values.

£31,068.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Hackney Road Project provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .

• Support customers with job searches and employment search as well as support with completing job applications and CVs
• Support customers with training and volunteering opportunities
• Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Key-working the most complex service-users with particular needs aligned with the post holder's specialism - Co-Production

Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements

About you:

• Embraces a Psychologically Informed approach
• Is capable of maintaining unconditional positive regard
• Views challenging behaviour as a support need.
• A strong specialist support worker with excellent interpersonal skills
• Socially adept, networks widely, well connected in sector, influential
• Approachable, open & professional behaviour
• At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict

What you'll bring:

Essential:

• Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) OR experience in the social care/charity sector.
• Experience building and develop strong professional partnerships with external providers aligned to their specialist

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

About the job role

We have an exciting opportunity for a Legacy & In Memory Officer to join our Fundraising team at St Joseph’s Hospice. We are looking for someone who has experience in delivering legacy and/or in-memory campaigns and working in a fundraising environment.

The purpose of this role is to manage and grow the legacy fundraising and in-memory giving programmes. This will involve providing exceptional stewardship to supporters to build long-term engagement, managing legacy and in-memory campaigns to reach agreed objectives and building relationships with local solicitors and funeral directors alongside other stakeholders.

Working with the Public Fundraising Manager, the post holder will deliver a strategy to increase income, develop relationships and effectively deliver in-memory events and campaigns.

About you

You will need:

• Experience in delivering legacy and/or in-memory fundraising campaigns
• To be comfortable speaking to bereaved families with compassion and kindness
• Effective communication and planning skills
• Experience of managing activities to budget

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity, and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunity and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information about the role, please download the Recruitment Pack below.

To apply, please visit our dedicated recruitment page via the 'Apply' button.

Closing date: 5th June 2026.

Interview date: 16th June 2026.f