Customer service administrator jobs
We are excited to have four new vacancies for Safeguarding Officers to join our brilliant team here at RBL.
These four newly created roles will be a core part of our recently expanded Safeguarding team who are vital to the work that we do by enabling a robust culture of safeguarding across RBL. This team supports all RBL staff, volunteers and members to recognise and raise all safeguarding concerns to protect our beneficiaries and residents and protect the reputation of the RBL group.
These roles will sit at the heart of this team and are an excellent opportunity for someone with a keen interest to use previous experience in this field to continue their career in Safeguarding within an established and successful team, who will in turn provide you with the chance to gain practical experience and support you to undertake further professional qualifications.
Reporting to one of our Safeguarding Managers, key responsibilities will include:
· Supporting frontline staff to recognise and report safeguarding incidents to the safeguarding team
· Receiving safeguarding concerns and coordinating immediate and considered responses in line with required Key Performance Indicators
· Completing referrals to external statutory agencies, liaising with them to ensure coordinated actions and record all actions on RBL systems
· Establishing and maintaining relationships internally with frontline beneficiary facing staff (volunteers, members and public facing members of staff and volunteers) and externally with statutory agencies (eg. Local Authorities, NHS, Police)
· Providing advice and guidance encouraging continued learning, sharing of good practice and embedding a culture of safeguarding across RBL
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You will have demonstrable experience in the field of Safeguarding Adults and Children, with knowledge of safeguarding policies, procedures, codes of practice, legislation and governance. You will be experienced in working with highly sensitive material in a confidential way, and be confident in completing statutory referrals and challenges. You will have excellent IT skills (specifically Microsoft Office) and be an excellent problem solver with the ability to develop and maintain trust and effective work relations internally and externally.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
The successful applicant will require an Enhanced DBS with Adult Workforce check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Date(s): First Stage (virtual): week commencing 30th March 2026
Second Stage (virtual): week commencing 13th April 2026
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
Does this sound like you?
If you love being outdoors, enjoy talking to people and have amazing organisation skills, then our Events Fundraising Officer role is for you. Each year, almost 1,000 people take part in a Youth Adventure Challenge Event. We are looking for a dynamic Events Fundraising Officer to help recruit and support our fundraisers, assist with the organisation of events and help us to develop this significant income stream.
Working alongside the Challenge Events Manager, the Events Fundraising Officer is instrumental in every step of delivering well-managed, fun and safe events for our corporate partners and event participants, as well as ensuring the fundraising success of each event.
Excellent communication and people skills will be essential as you will play a key role in building up relationships with the clients, the participants and their supporters. Furthermore, you will be involved in the whole process of event organisation, including developing the event, preparing the resources, helping with logistics, maintaining accurate records, reporting and banking and thanking.
The Fundraising Officer must be self-motivated, well organised, able to multi-task, a strong administrator, a fantastic team player, have excellent inter-personal skills and enjoy being outdoors. Paid or voluntary experience in a fundraising environment is essential. This is a great opportunity for somebody looking to take the next step in their career, with plenty of scope to develop your skills and experience within a supportive team. Whilst the role is home-based you must live in the South West to ensure easy access for in-person meetings.
The Charity
At the Youth Adventure Trust, we use outdoor adventure to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives. Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long-term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part.
We’re proud to offer our programmes completely free of charge to participants which means the fundraising team is crucial. With ambitious plans to help more young people over the coming years, our Events Fundraising Officer role is an exciting opportunity to make a real difference. You’ll be well-supported as part of a small fundraising team with a big heart, with plenty of opportunities to visit our programmes and see the tangible impact of your work.
Safer Recruitment
The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
We use outdoor adventure and one-to-one support to empower young people to fulfil their potential and lead positive lives in the future.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Database Officer
Tommy's
Fixed Term – 12 months | £35,500–£37,000 | 35 hours per week
Hybrid (minimum 2 days per week in our London office)
Reporting to: Head of Data
Location
Head Office: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB
Hybrid between home and office (minimum two days per week in the office for full-time colleagues).
About Tommy’s
Tommy’s is the UK’s leading pregnancy research charity. We exist to make pregnancy and birth safe – for everyone. Through world-class research, information and support, and campaigning for change, we work to reduce rates of miscarriage, stillbirth and premature birth.
We are committed to tackling inequities in pregnancy outcomes and building a diverse, inclusive organisation that reflects the communities we serve.
The Role
As Senior Database Officer, you will be responsible for managing and optimising our CRM system, Raiser’s Edge NXT, ensuring high standards of data quality, compliance and reporting.
You’ll act as a key internal contact for data-related processes, supporting colleagues across the organisation, while contributing to continuous improvement projects that strengthen how we use data to grow income and impact.
Key Responsibilities
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Manage, maintain and optimise Raiser’s Edge NXT to ensure accurate and up-to-date data
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Process all incoming donations, ensuring correct coding and data integrity
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Maintain high standards of data quality, GDPR compliance and robust data controls
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Manage data-related enquiries and provide timely support to internal teams
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Process regular Gift Aid claims
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Complete monthly reconciliation with finance systems
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Lead data cleansing and housekeeping projects (including consent and Gift Aid reviews)
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Improve processes to increase efficiency, automation and accuracy
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Train and support colleagues in effective CRM use
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Deliver regular and ad hoc reports, analysis and data selections to support fundraising and marketing
What Success Looks Like
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CRM income reconciles accurately with finance systems
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Data is accurate, complete and up to date
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CRM processes are fully compliant with GDPR and best practice
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Colleagues feel confident using the system and supported in their work
About You
Essential Experience & Skills
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Proven experience managing a CRM system in a Database Officer (or similar) role
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Experience acting as a system administrator (managing users, access and settings)
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Strong understanding of GDPR and supporter data best practice
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Ability to explain technical concepts clearly to non-technical colleagues
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Experience training and supporting colleagues with varying technical confidence
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Excellent attention to detail
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Strong communication and relationship-building skills
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Ability to manage multiple priorities and meet deadlines
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A proactive, solution-focused approach to improving systems and processes
Desirable
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Experience with Raiser’s Edge NXT
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Experience producing data selections
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Experience writing SQL queries
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Experience creating dashboards or reports using Power BI (or similar)
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Knowledge of fundraising techniques (e.g. direct mail, digital, supporter journeys)
Working at Tommy’s
We actively encourage applications from people of all backgrounds. As pregnancy outcomes in the UK are not equal across communities, we particularly welcome applications from people from minoritised ethnic backgrounds and other groups that are underrepresented in the charity sector.
We are committed to creating an inclusive workplace where everyone feels valued and able to thrive. If you don’t meet every requirement listed but feel this role could be a good fit, we’d love to hear from you.
We are happy to discuss reasonable adjustments at any stage of the recruitment process. Please let us know how we can support you.
Why Join Us?
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Meaningful work with real-world impact
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Flexible hybrid working
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A supportive and collaborative culture
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Opportunity to lead and shape data improvements in a growing charity
If you’re passionate about data integrity, continuous improvement, and using systems to drive impact, we’d love to hear from you.
Apply via CharityJob and help us make pregnancy and birth safe – for everyone.
The client requests no contact from agencies or media sales.
Store Manager
Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5
The Vacancy
Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150
Are you an experienced retailer?
Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.
Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.
You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.
Why join YMCA England & Wales?
We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.
You’ll also get a package that includes:
- Pension
- 28 days annual leave including bank holidays (pro rata for part time staff)
- Regular salary reviews
- Sick pay (after a qualifying period)
- Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
- Health shield cash plan
This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.
At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.
If you are passionate about improving young lives, this will be the role for you.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day at PACT, we are building adoptive families and empowering women, children and parents to embrace a positive future. Our work changes lives and we are looking for someone who can help tell the stories behind that impact.
As Communications and Engagement Officer you’ll play a key role in sharing the voices and experiences that define who we are. You’ll help shape compelling content that brings our mission to life and connects people with the difference that PACT makes.
Join an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families from many different backgrounds.
Position: Communications and Engagement Officer
Location: Hybrid working arrangements, with at least one day per week in our Reading office
Contract: Permanent full time – 37 hours per week, weekdays
Salary range: within the range of £25,735 to £31,453 per annum
About the role:
Our Communications and Engagement team is responsible for engaging external audiences, supporters and beneficiaries in PACT’s work and fundraising challenges.
As our Communications and Engagement Officer you will play a valuable role in shaping and sharing compelling content that brings PACT’s mission to life. You will:
· produce PACT communications and marketing materials that reflect our values and demonstrate our impact. This includes a programme of social media engagement, regular newsletters, press releases, internal communications, creating content for the website and capturing illuminating lived experiences for the variety of channels.
· ensure that all internal and external communications align to our brand
· raise awareness of the PACT brand and our services
· contribute to PACT’s fundraising targets with appeals and challenges
About you:
To be a successful Communications and Engagement Officer, you’ll have skills and experience in using:
· Social media for organisation and event promotion
· Analytic and insight tools to develop reach and engagement across digital platforms
· WordPress content management systems to create, edit and maintain webpages
· Mailchimp as an email marketing tool
· Canva, Adobe Creative Cloud apps, or similar graphic design platforms
· CRM programs, such as Blackbaud’s Raiser’s Edge
You’ll be able to identify considered opportunities to develop communications and engagement through initiative and innovation to maintain PACT’s position as a sector leader.
If you can demonstrate your creative skills to present information in a clear, engaging and accessible way with the above experience, and this sounds like you - please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.
For an informal discussion about the role please visit our website for contact details for Sam Ward, Events and Engagement Manager.
For more information about PACT please visit our website.
Closing date: 9am, Wednesday 25 March 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Communications Assistant, Marketing Assistant, Communications and Engagement Assistant, Communications and Marketing Assistant, Communications Officer, Marketing Officer, Communications and Marketing Officer, Communications and Social Media Assistant, Communications and Social Media Officer
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Contract Type: Full-time / 6 Month Fixed-Term Contract
Salary Band:£29,900, plus £2,200 London weighting if applicable
Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle
Hours: 5 days per week; 9AM-5.30PM (flexible working hours available).
Start date: 6th April 2026 or ASAP, as agreed with candidate
The Opportunity
As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation.
1. Delivery of the Social Mobility Employer Index
- Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027
- Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports
- Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey
- Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility
2. Stakeholder management and customer service
- Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently
- Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI
- Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets
- Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility
3. Quality standards
- Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI
- Support the annual evaluation of the SMEI and its impact on employer-led social mobility
4. Systems and processes
- Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI
- Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements
5. Team support and collaboration
- Collaborate across the team to ensure opportunities are aligned across all income streams
- Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities
Please see full job description attached for more details.
Benefits
- 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
- Cycle to Work Scheme
- 5% Salary sacrifice pension scheme with enhanced matching employer contributions
- Employee Assistance Programme available to staff and their family
- Flexible work options such as hybrid working, flexitime, part-time
- Regular staff team building and business planning “away days”
How to Apply
If you are interested in applying for this role, please head over to our website and answer the following questions:
1) Why would you like to work at the Social Mobility Foundation? (250 words max.)
2) What makes you a suitable candidate for this role? Please include specific examples of your experience and skills, with reference to the key responsibilities and person specification for this role. (500 words max.)
3) The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.)
We unlock potential, broaden horizons and create opportunities for young people


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an organised, people focused administrator who loves making things run smoothly? Do you enjoy supporting others, coordinating moving parts, and being at the heart of meaningful work? If so, this could be the next step for you.
The Royal College of Radiologists (RCR) is looking for an enthusiastic Exams Engagement and Expansion Assistant to join our busy and welcoming Exams team. Exams are at the core of what we do, shaping the careers of clinical oncologists and radiologists across the world. This role puts you right at the centre of that mission.
You’ll play a key part in supporting our expert examiners and helping us deliver high-quality, well-run examinations. As we expand our exams provision, you’ll also have the chance to get involved in new projects, improved processes, and exciting initiatives aimed at increasing global access to our qualifications.
This is a fantastic opportunity for someone who enjoys variety, values relationship building, and wants to develop their skills in events, coordination, and stakeholder support.
What You’ll Do
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Be a friendly first point of contact for examiner applicants, supporting recruitment, inductions and training.
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Coordinate key logistics — travel, accommodation, examiner dinners and meetings.
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Support smooth-running committee meetings by scheduling, circulating papers and drafting action logs.
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Handle candidate queries and assist with the delivery of Part B (2B) exams.
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Maintain accurate examiner records and contribute to new examexpansion projects and initiatives.
What You’ll Need
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Strong organisational skills, great attention to detail and the ability to manage multiple tasks.
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Confident and approachable communication skills, both written and verbal.
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Good working knowledge of Microsoft Office (Outlook, Word, Excel, Teams).
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A proactive, positive attitude and enthusiasm for learning new processes.
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Experience in administration is essential; experience in exams, education or committee support is a bonus (but not required).
If you think think this may be the opportunity for you, please see the candidate pack attached to this advert for more information on the role and instructions on how to apply.
Applications are being reviewed as they are received, so in order to avoid disappointment please submit your application as soon as possible.
The client requests no contact from agencies or media sales.
At Tearfund, we're Christians passionate about ending poverty.
We're looking for an experienced IT Support Technician to join our Support team. This is a challenging and exciting environment, supporting Tearfund's global staff in over 50 countries, serving the poorest in the world.
Do you have experience working in a Windows network environment (including AD), as well as cloud based Google Apps?
As an IT professional you will be working with a small and busy Help-desk team to provide 1st and 2nd line support to our users across the UK and overseas. You should be comfortable with everything from basic IT orientation for users, through to the more complex user support requests on Windows 10 Laptops and Windows Server (2012R2 - 2016).
You will have:
- proven experience in providing technical support
- understand the importance of good customer service,
- be competent in the analysis and resolution of users support queries, faults and requests
- ensuring that each call is resolved in the most effective way possible.
You will also be a clear thinker and communicator, with a confident and friendly telephone/email manner. And you will have a sensitivity to cross-cultural issues in a very demanding international relief environment.
Are you committed to Tearfund's Christian beliefs, and motivated to serve those where the need is greatest?
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
The recruitment process will include specific checks related to safe-guarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you;
This is a terrific opportunity to play a fundamental role as Helpline and Support Officer at Muscular Dystrophy UK’s and provide tailored advice and practical support to individuals and families affected by muscle-wasting and weakening conditions.
This is a new, 12months fixed term, full-time position that has been created to strengthen the delivery of key services, improve efficiency, and enhance the overall experience for those we support as we deliver our new strategy.
The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.
You'll support people to navigate the UK’s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.
You'll be involved in informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: Head Office, London SE1 (with flexibility for hybrid working)
Closing date: Sunday 15th March 2026
Interview dates: NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.
Scope of role
The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.
What We’re Looking For:
- Ability to give accurate, personalised advice and support clients to make informed decisions
- Experience carrying out detailed casework and acting on behalf of clients when needed
- Strong record keeping, with case notes completed to required standards and deadlines
- Commitment to keeping debt advice training up to date
- Good teamwork and the ability to manage your own workload while meeting targets
- Commitment to following organisational policies and procedures
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the policy
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Application deadline is 09 April 2026
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Employment Advisor
Salary: Circa £26,049 per annum
Hours: Full time
Reporting to: Project Manager
Location: Carlisle / Workington, Cumbria
About us
Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. This programme will deliver Groundwork’s mission of supporting people to improve their prospects and reach their full potential.
About the role
Working as a member of the Employment Team you will engage on a 1:1 basis with our employment programme participants, establishing and maintaining excellent relationships to understand and meet their individual needs. You will develop personal action plans which enable movement of these people towards and into further sustainable employment. You will work in a friendly, busy employment team environment to ensure programme performance targets are consistently achieved to meet requirements of the allocated contract.
A bit about you
We want someone like you with the confidence to positively engage and motivate people from a wide range of backgrounds. In your role you will work closely with the local community and employers, supporting referrals onto the programme and identifying employment opportunities. You will enable participants to develop valuable work based skills and gain knowledge.
Your role will require you to be supportive and understanding, be able to deal with any issues that may arise confidently. You will have strong interpersonal skills and be able to adapt them pending on what you are dealing with, communicating at different levels as key in this role.
Closing date: Midnight on Tuesday 31st March 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
Interested?
If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
We are looking for a proactive, positive and team-oriented Schools Coordinator to work within our busy and fast-paced team. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills. Your remit will be to ensure the effective and timely onboarding of schools who have registered to our programmes. Ensuring that once they have registered, we provide a seamless and efficient user journey, ensuring maximum school participation once registered, and encouraging further engagement across the organisation. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills.
Key Responsibilities
When a school registers for one of the Trust’s programmes, the Schools Coordinator manages the logistics and organisation of each school’s engagement, working closely with the schools and link teachers to ensure the smooth delivery of our programme. This includes:
- Coordinate booking dates/times – working with schools to ensure we fulfil their application to join one of our programmes.
- Handle enquiries and maintain accurate booking records.
- Staff allocation – Secure a freelance educator to deliver content.
- Direct communication – building relationships with schools, teachers, and school staff, ensuring a smooth user experience for our clients. This includes, but is not limited to, answering queries from teachers / staff as received, linking schools with respective freelance educators as necessary, sharing all relevant updates and information ensuring teachers/staff are fully informed about the delivery plans.
- Courier booking – to ensure all hardware is onsite for respective delivery.
- Monitoring – logistics plans and raising any issues with senior logistics staff as they arise.
- Maintain strong relationships with new and existing clients.
- Manage office communications, including phone calls and emails.
- Assist with general administrative tasks to support the teams objectives.
For more information and details on how to apply, please see the full application pack, and head to our website to apply.
The client requests no contact from agencies or media sales.
We are looking for a proactive Business Development Co-ordinator to support bids, tenders and funding opportunities. You’ll keep processes running smoothly, coordinate responses, maintain systems, and provide research and insight to help expand our mental health services. This is a great opportunity to grow your skills while making a real impact.
You will:
- Support the identification, preparation and submission of bids, tenders and funding opportunities
- Monitor tender portals, organise documentation and manage deadlines and trackers
- Coordinate internal contributions to tender responses, including policies, evidence and method statements
- Assist with drafting, formatting, proofreading and uploading tender submissions
- Conduct research into commissioning trends, competitor activity and market intelligence
- Maintain CRM systems, tender pipelines, outcome logs and shared document libraries
- Coordinate meetings, timelines and internal communication related to tender activity
- Support reporting and insight gathering to inform future business development activity
You are:
- Highly organised, methodical and able to manage multiple priorities effectively
- Detail-oriented, with a strong commitment to accuracy and quality
- A confident written and verbal communicator
- Proactive, positive and solution-focused, with a willingness to learn and develop
- Comfortable working collaboratively with colleagues across teams and disciplines
- Skilled in using Microsoft Office tools, including Word, Excel and SharePoint
- Curious and analytical, with an interest in research and market intelligence
- Committed to working within organisational values, policies and quality standards
Please find the job description attached and only apply if you meet the requirements of the role.
Helping you to live the life you choose
The client requests no contact from agencies or media sales.
Finance Assistant & Receptionist
Do you love tidy spreadsheets and welcoming people with warmth? Would you like your work to make a real difference in people’s lives?
International Care Network (ICN) is a Christian charity walking alongside asylum seekers and vulnerable migrants as they rebuild their lives in the UK. We’re looking for a dependable, kind, and detail‑driven team member who’s just as comfortable reconciling petty cash as they are greeting visitors and supporting colleagues.
If you’re organised, calm under pressure, great with people, and enjoy keeping things running smoothly, we’d love to hear from you.
The role at a glance
- Hours: 15 hours per week, split as:
- Finance Assistant – 7.5 hours/week (flexible across the week, ideally Tuesday and/or Wednesday; not the reception day)
- Receptionist – 7.5 hours/week (one day, ideally Friday)
- Salary: £25,747.50 FTE (pro rata)
- Contract: Permanent
- Location: Bournemouth (office-based, with a warm, supportive team)
- Reports to: Finance Officer and Director of Operations
What you’ll be doing
Finance (7.5 hrs/week)
- Enter invoices and payments accurately in Xero, analyse by department and fund
- Keep records spotless: scan and upload documents, reconcile petty cash monthly
- Prepare cash allowances for a small number of service users
- Process staff/trustee expenses and occasional card payments
- Record and bank cash/cheques, file everything properly, draft fee invoices
Reception (1 day/week, ideally Friday)
- Be the first warm welcome: phones, door, inbox - logging enquiries and passing to the right person
- Keep the reception and shared spaces tidy and friendly
- Sort and distribute post (and take mail to the Post Office, including special deliveries)
- Support small admin tasks, make external calls, and help keep the office running (incl. lights/CCTV on/off)
- Top up staff refreshments (small things, big impact!)
You’ll thrive if you
· Have a finance/admin qualification or equivalent experience
· Are confident using Xero (or similar) and have strong Excel skills
· Are methodical, accurate, and fast with paperwork and data
· Can juggle tasks, manage your time well, and use your initiative
· Communicate clearly and kindly - whether at the door, on the phone, or by email
· Understand (or are willing to learn about) the challenges facing refugees, asylum seekers and vulnerable migrants
· Are happy to uphold clear boundaries, confidentiality, and health & safety
· Are supportive of ICN’s Christian ethos and values, and respectful of people of all cultures and faiths (or none)
Why you’ll love working with ICN
· A genuinely supportive, purpose‑driven team who care about each other
· Flexibility within the Finance Assistant hours
· Training relevant to your role
· Staff wellbeing opportunities (including socials)
· Company pension scheme
· You’ll see the impact of your work - every single week
Our commitment
ICN is committed to being an inclusive and welcoming employer. As a Disability Confident employer, we encourage applications from people with disabilities and will make reasonable adjustments where needed. We value diversity and ensure all current and potential employees are given equal opportunities. No one will ever be disadvantaged or discriminated against because of gender, age, marital or civil partnership status, race, nationality or ethnic origin, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity, trade union membership or political beliefs. Only requirements that can be clearly justified are applied.
We are also deeply committed to safeguarding. ICN has robust policies and procedures in place to protect service users, staff and volunteers, and all roles working with children and/or vulnerable adults require the appropriate DBS checks.
ICN's mission is to help to rebuild the lives of asylum seekers and vulnerable migrants.
The client requests no contact from agencies or media sales.
Location: Sheffield
Contract: 12-month Fixed Term
Salary: Grade 1.1 - £26,227 per annum pro-rata
Part-time: 17.5 hours per week
Working pattern: Flexible – to be discussed at interview. Home-based but must be able to work in the Sheffield office one day per week
Closing date: Sunday 22nd March 2026 at 11.30pm
We are looking for an enthusiastic individual with a professional telephone manner to join us as Tele-Fundraising Intern. You will help promote Shelter and enhance our ability to retain our supporters. This is an exciting opportunity to play a key part in standing up to the housing emergency.
About the role
You will be the first point of contact for supporters seeking information about Shelter’s work, so will need excellent communication and administrative skills, a real interest in housing issues, as well as an understanding of how the Outbound Supporter Services Team impacts supporter retention. Your day to day work will include calling supporters to welcome them to the organisation and thank them for choosing to support us, undertaking quality control surveys and ensuring supporter data is accurate.
You will promote Shelter, raise awareness of housing and homelessness issues and enhance our ability to retain our supporters. You will respond to enquiries about Shelter’s work and action supporter requests. You will maintain accurate supporter records and liaise with other departments to ensure changes are actioned, as well as handling complaints about services and fundraising activity.
There will be on the job training, support and supervision and you will have access to Shelter’s Employee Assistance Programme. We can also offer flexible hours, with some office working.
About you
The role is open to anyone who has have lived experience of disadvantage, such as homelessness, housing issues, the criminal justice system, mental ill-health, money and debt issues or other disadvantages. You will have good customer service skills, are able to communicate effectively on the telephone and have good attention to detail, with the ability to capture data accurately. You also have an understanding of Microsoft Office applications.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Outbound Supporter Services team is based in Sheffield, in the same office as our free national housing advice helpline. We do vital work engaging new and existing supporters and informing them about Shelter’s fight against social injustice. We are responsible for promoting Shelter’s work, raising awareness of housing and homelessness issues and enhancing the organisation’s ability to both recruit and retain supporters.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.