Digital communications and engagement manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in the role of Operations Officer at the Fair Education Alliance
The Fair Education Alliance (FEA) is a cross-sector coalition of 300 member organisations tackling educational inequity. We unite behind a shared vision: no child’s success is limited by their socioeconomic background.
In September 2025 we launched an ambitious five-year strategy ‘From Neighborhood to National’ to confront the deep-rooted inequities facing children and young people. This is an exciting moment of organisational growth at The Fair Education Alliance. As we scale our work and our team, we are investing in our operational foundations to ensure we remain well-governed, financially resilient and able to deliver our strategy with confidence.
This role is central to that investment. You will be joining a small, highly capable operations team and playing a pivotal role in how FEA runs day-to-day as it grows. You will work closely with relevant members of the senior leadership team and colleagues across the organisation, and your contribution will be felt across everything we do.
The Operations Officer plays a central role in ensuring that the Fair Education Alliance runs smoothly, efficiently and to a high standard across all aspects of its work. Working as part of the operations team, the postholder helps maintain the systems, processes and practical foundations that enable the organisation to function effectively.
This includes supporting people operations and HR administration, coordinating governance processes, managing organisational systems and IT access, and delivering high-quality logistics for events and organisational activities.
Acting as a trusted point of support for colleagues, the Operations Officer helps create a responsive and well-organised working environment where staff, trustees and members feel enabled to do their best work. The role requires exceptional organisation, sound judgement and a genuine pride in quality.
By ensuring that the practical aspects of the organisation run reliably and well, the Operations Officer helps create the conditions that allow the Fair Education Alliance to deliver its mission and drive progress towards a fairer education system.
Applications will be reviewed on a rolling basis from Tuesday 10 March
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Applications close: 30 March (9am)
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First round interviews: Rolling during application window
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Second round interviews: Rolling during application window
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Start date: As soon as possible (to be agreed with the successful candidate)
No child’s success should be limited by their socioeconomic background.
The Daniel Spargo-Mabbs Foundation is a drug and alcohol education charity, founded by Fiona and Tim Spargo-Mabbs in 2014 in response to the death of their 16-year-old son Dan having taken ecstasy. The charity aims to support young people to make safer choices and reduce harm, through increasing their understanding of the effects and risks of drugs and alcohol, and improving their life skills & resilience. We work with young people, parents, teachers and professionals, in schools, colleges and communities across the UK.
We are looking for an enthusiastic communicator to join our team to coordinate our community and corporate fundraising activities. The Corporate and Community Fundraiser is a fixed term maternity leave cover – it is therefore a great opportunity if you have previous experience and would like to use this to make a big impact.
The Corporate and Community Fundraiser will be responsible for raising money from the community and local/national organisations at our small but always rapidly growing and highly motivated charity. A key aspect of your role will be building relationships and using your story-telling skills with new and existing contacts, inspiring them to donate or help raise funds for the Foundation.
The role will have three key areas of responsibility:
Community fundraising – you will build on our well-established and growing group of regular donors and supporters to maximise donor income and engagement; instigating and managing a portfolio of fundraising activities that resonate with both existing and new supporters.
Corporate fundraising – you will manage and develop our existing relationships with companies and organisations to maximise potential partnerships and income; formulating and implementing a plan to raise the profile of the Foundation to build new relationships, both locally and nationally.
Communication – you will capture and develop stories about our work for use with fundraising, relationship building and reporting, contributing to regular newsletters, website updates and social media posts.
We are a small but committed team – we work hard and often juggle a wide range of concurrent projects as our work continues to develop. We are kind, we laugh often, and we like eating cake.
If you enjoy building relationships with a variety of stakeholders, and share our passion for supporting young people to make safer choices about drugs, alongside being very organised, with strong attention to detail and confident IT skills, we’d love to hear from you.
If you’re excited about this role but your experience is mainly in community fundraising, we’d still love to hear from you. For the right candidate, we’re open to shaping the role around your strengths and could consider reducing the 0.6 FTE to reflect an adapted remit. If you’d like an informal conversation about how this could work in practice, please email Caz Heath using the contact details in the 'How to apply' section.
Benefits:
- Flexible working (predominantly office-based but with some working from home)
- Pension scheme
- Opportunity to contribute to our amazing work
To apply please see the job description and application form below.
Application deadline – 12th April 2026
Interviews – w.b. 20th April 2026
# fundraising # fundraiser # community # corporate # flexible # partnerships
The client requests no contact from agencies or media sales.
Role Title: Senior Philanthropy Officer
Reports to: Philanthropy Manager
Salary: £32,861 per annum, pro rata (depending on experience)
Contract: 12-month maternity cover
Hours: Part time, 26 hours per week
Location: Hybrid - Magpas HQ, Alconbury Weald & homeworking
Magpas Air Ambulance are looking to recruit an experienced Senior Philanthropy Officer to join their growing Philanthropy team to cover a 12 month period of maternity leave. The role will work across Trusts, Foundations and individuals moving them through the philanthropy giving cycle; identification, cultivation, solicitation, stewardship and recognition.
Magpas Air Ambulance brings the very best pre-hospital emergency care, in the air or on land, including treatments usually available in a hospital. In 2025, we experienced our busiest year on record, our lifesaving service is in continued and growing demand, we need a dedicated and ambitious Senior Philanthropy Officer to help us deliver our plans to raise vital funds from philanthropic audiences.
Role Summary:
- Identify, develop and manage a portfolio of funders and donors including trusts, foundations and major donors to meet financial and non-financial targets
- Maximise income through the development of co-ordinated stewardship and relationship management
- Produce compelling proposals, reports, and presentations. and deliver inspiring base tours.
- Source funding for specific projects and work programmes, as well as core costs
- Manage an opportunity pipeline, research and identify new prospects
- Report progress against financial and non financial KPI’s on a monthly basis
- Support the Philanthropy Manager with strategic projects to build and develop philanthropy at Magpas Air Ambulance
To be successful in this role, you will have:
- Proven experience in a philanthropy or fundraising relationship management role, within the charity or not-for-profit sector.
- Strong track record in securing and managing philanthropic donors and building long-term relationships.
- Excellent communication, negotiation, and presentation skills with the ability to build rapport with Trusts and Foundations, HNWI’s, Trustees and Senior volunteers.
- Experience in managing donor portfolios and opportunity pipelines.
- Highly motivated, results-oriented, and able to work independently as well as collaboratively within a team.
- Strong communication, attention to detail, and the ability to manage multiple applications/relationships simultaneously
- Full driving licence with own transport
About Magpas Air Ambulance
We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.
We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.
Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.
Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcomes members of the Armed Forces to apply.
Closing date: Friday 27th March 2026
Interview date: Wednesday 8th April 2026 (competency-based questions, and a written task)
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role is subject to a Disclosure and Barring Service (DBS) check.
If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.
We request no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Tower Project is an East London based disability charity that delivers a wide range of innovative services for children, young people and adults with learning disabilities and autism.
At the forefront of its innovative services delivery is the award-winning Tower Project Job, Enterprise, and Training (JET) Service, East London’s leading provider of supported employment and training services for young people and adults with learning disabilities and autism.
As Job Coach, you will empower adults of all ages with learning disabilities and autism to build real workplace skills through our paid accessible apprenticeship programmes. You will deliver focused, hands-on coaching to help apprentices succeed on their apprenticeships and progress into sustained employment, whether with their placement host or another employer.
Main Duties and Responsibilities
Job Coaching
You will provide hands-on workplace coaching that enables clients to develop competence, independence and resilience, supporting successful progression into sustained employment.
- Deliver in-work coaching, breaking tasks into manageable steps and systematically fading support.
- Conduct detailed job and task analysis to ensure clarity of role expectations.
- Support apprentices to develop technical skills, workplace behaviours and professional standards.
- Produce in work communication passports for apprentices and identify and implement reasonable adjustments in partnership with employers.
- Support apprentices to manage workplace anxiety, communication differences and confidence barriers.
- Develop natural workplace supports, including peer mentors and team-based assistance.
- Provide structured travel training to promote independent commuting.
- Monitor progress against apprenticeship goals and employment outcome targets.
Employer Partnerships and Placement Support
Maintain professional, positive relationships with employers and placement hosts secured through the JET employer engagement strategy.
- Act as the key day-to-day contact for employers once an apprentice is placed.
- Support employers to implement inclusive practices and reasonable adjustments.
- Provide guidance on supporting employees with learning disabilities and autism.
- Identify progression opportunities within existing employer partnerships.
- Escalate new employer development opportunities to the Employment Support Team.
Advice, Guidance and Development
You will deliver structured, person-centred support that enables clients to clarify their employment aspirations and take practical, achievable steps towards sustained paid work
- Develop vocational profiles identifying strengths, aspirations and support needs.
- Deliver structured one-to-one sessions reviewing progress and updating action plans.
- Support development of employability skills including CV preparation, interview techniques and workplace communication.
- Encourage independence, resilience and self-advocacy.
Monitoring & Reporting
- You will ensure accurate tracking of client progress and contribute to demonstrating service impact.
- Maintain accurate and up-to-date digital records and action plans.
- Track outcomes and contribute to performance data and reporting requirements.
- Contribute case studies and evidence demonstrating sustained employment outcomes.
- Ensure compliance with safeguarding, data protection and health and safety policies.
- Support employers with completing workplace risk assessments prior to placement start.
Professional Responsibilities
- You will uphold high professional standards while contributing to the overall success of the service.
- Work towards agreed KPIs relating to sustained employment and progression.
- Participate in supervision, appraisal and ongoing professional development.
- Maintain knowledge of supported employment practice and inclusive workplace standards.
- Promote equality, diversity and inclusion in all aspects of work.
- Represent the service professionally with employers and partner organisations.
- Undertake any other reasonable duties required to support effective service delivery
The key aims of the The Tower Project are to enable and empower people with disabilities to develop opportunities, and have a voice in the community



The client requests no contact from agencies or media sales.
About the Role
We’re excited to offer a unique opportunity to join a new and impactful project – Pathways to Belonging Doncaster. Hosted within the Starting Point team, this role focuses on supporting individuals who are experiencing or have experienced homelessness and are ready to take steps toward a more secure and connected future.
This is a varied, hands-on, and deeply rewarding role for someone who is self-motivated, compassionate, and passionate about making real change in people’s lives.
Who We’re Looking For
We’re seeking a dynamic individual who is enthusiastic about working in the homelessness sector and committed to helping people overcome complex life challenges. You will support a group of individuals facing multiple disadvantages including homelessness, substance misuse, mental and physical health issues, trauma, and possible involvement with the criminal justice system.
You’ll work closely with the Lived Experience Team, under the guidance of the Team Leader, and offer engaging activities designed to build confidence, skills, and lasting connections.
Key Responsibilities
· Provide consistent, sustained support to help individuals engage with relevant services.
· Develop and update support plans that track progress, activities, and outcomes.
· Organise and deliver meaningful, fun, and skills-based group activities (e.g. cooking, art, music, fitness, photography).
· Signpost to external support groups and services, such as Andy’s Man Club, where appropriate.
· Foster partnerships with voluntary and statutory services to ensure cohesive support.
· Regularly identify and address barriers to progress, working collaboratively with each individual.
· Work confidently and professionally with individuals in crisis, managing risk and seeking appropriate support when needed.
· Collaborate within the Lived Experience Team to share responsibilities and support team goals.
· Build relationships with faith groups, including Doncaster Minster (if possible), to secure space or volunteers for client- focused activities.
Wider Community Impact
A key element of this role involves working alongside the faith sector to bridge the gap in understanding around homelessness, addiction, and mental health. Through these partnerships, we aim to build inclusive, compassionate spaces within Doncaster’s communities where individuals feel welcome, safe, and supported.
By creating a network of faith-based and community organisations willing to host or support activities, we will give clients more opportunities to integrate into the wider community and build a lasting sense of belonging.
About the Role & Organisation
This role is employed by Church Urban Fund (CUF) and will be managed remotely. While you will be based with the Starting Point team in Doncaster City Centre, your work will also take place in the community and, occasionally, from home. Some evening and weekend work may be required.
What We Offer
- Competitive salary
- Pension contribution
- 22 days annual leave (plus bank holidays, pro rata)
- Access to employee benefits
- Ongoing training and professional development opportunities
Recruitment Process
CUF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.
Please note, the successful candidate will be subject to an enhanced DBS check.
For an informal conversation about this role and for more information, please contact our Pathways to Belonging Regional Manager, Kate Sugden, please see our Job Pack for details.
To apply: please send your CV and a covering letter (please note only CV’s with a covering letter will be considered for shortlisting) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to: HR Officer, please see our Job Pack for details.
Closing date is 5:00pm on 23th March with interviews taking place week commencing 30th March via Zoom or Teams, with the role to start as soon as possible depending on notice period.
Please note that only CV's accompanied by a covering letter will be considered for shortlisting.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About RAP
The Regulatory Assistance Project is an independent, global nonprofit advancing the transition to clean, affordable, and reliable energy systems. With teams across North America, Europe, and Asia, RAP works at the intersection of policy, markets, and implementation to accelerate decarbonization and equitable energy outcomes.
RAP is currently engaged in a strategic integration process to strengthen global impact and scale operational excellence. The Executive Assistant to the CEO plays a pivotal role in enabling effective executive leadership during this next phase of growth.
Position Summary
The Executive Assistant to the CEO is a highly trusted partner who enables strategic focus, operational effectiveness, and disciplined execution at the executive level. This role requires sound judgment, discretion, and the ability to anticipate needs in a complex, global environment.
The successful candidate is a quick thinker, resourceful problem solver, and mission-driven professional who thrives in fast-moving, international settings. They bring composure under pressure, strong prioritization skills, and the ability to manage multiple competing demands with professionalism and precision.
This individual will operate at the center of RAP’s leadership ecosystem, coordinating across senior leadership, board members, external partners, and global stakeholders.
Key Responsibilities
- Manage the CEO’s complex global calendar across time zones with proactive prioritization and alignment to strategic objectives.
- Anticipate emerging issues and flag risks or dependencies early.
- Ensure follow-through on key commitments, action items, and cross-functional deliverables.
- Act as a gatekeeper and facilitator to protect executive focus while maintaining responsiveness.
- Facilitate information flow between the CEO and Senior Leadership Team.
- Coordinate high-level external meetings with policymakers, donors, and partner organizations.
- Draft correspondence and executive communications that reflect RAP’s values and strategic voice.
- Support travel planning, logistics, and preparation for international engagements.
- Maintain structured systems for document management, tracking, and workflow coordination.
- Identify opportunities to streamline processes and improve executive support infrastructure.
- Support expense reporting, contract coordination, and light project management as needed.
Qualifications & Experience
- Minimum of 3 years of experience supporting C-level executives, ideally within international nonprofit, policy, or mission-driven environments.
- Experience operating in complex, multi-country organizational structures.
- Demonstrated ability to manage confidential information with integrity.
- Strong written and verbal communication skills in English. Proficiency in other global languages is highly desirable.
- High digital fluency with productivity tools such as Microsoft 365 and collaboration platforms.
Core Competencies
- Strategic Thinking: Understands organizational priorities and aligns executive time accordingly.
- Resourcefulness: Finds solutions independently and navigates ambiguity effectively.
- Agility: Adapts quickly to shifting priorities and evolving circumstances.
- Discretion: Exercises mature judgment in handling sensitive information.
- Global Mindset: Comfortable operating across cultures and time zones.
- Mission Alignment: Demonstrates commitment to clean energy transition and public interest work.
Working Model
This role can be structured as part-time or full-time, depending on candidate experience and organizational need. Flexibility in working hours is essential due to RAP’s global footprint.
The position may be based in Greater London or Berlin, with remote flexibility consistent with RAP’s operating model.
Hours: 37.5 per week (Possibility of part-time and/or flexible working)
Salary: £26,000 FTE (Subject to ongoing upward pay review)
Department: Fundraising & Marketing
Location: 1 Northgate Road, Middlesbrough, TS5 5NW
The Community Fundraiser will drive ambitious growth in fundraising across the Teesside area, focusing on building community groups to deliver income, brand awareness and to maximise supporter engagement. Providing exceptional donor care to Teesside Hospice community supporters
At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times.
People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives.
Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people.
Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.
Closing date for applications is 17th March 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
This role requires a DBS check. We will do this for you
The client requests no contact from agencies or media sales.
George Watson’s College is looking for an organised and detail-focused Operations Officer to support the work of our Development Office.
This varied role plays a key part in managing the financial, operational and data systems that underpin fundraising and alumni engagement. The Operations Officer is responsible for accurately processing and reporting philanthropic income, managing the Development CRM (Raisers Edge), and working closely with the Finance Team to ensure strong controls, compliance and high-quality information.
We are seeking someone who enjoys working with data and systems, has a keen eye for detail, and values collaboration. In return, you’ll join a supportive school community and contribute to work that helps strengthen connections with alumni and create long-term impact for George Watson’s College.
Hours of work: 29 hours per week, 52 weeks per year, with the requirement for some evening and weekend work, as well as travel within Scotland and the UK. Flexibility is therefore required.
Salary: £36,721 - £41,838 (Based to 36.25 hours and 52 weeks) this equates to £29,376 - £33,470 (Based on 29 hours per week)
Benefits: Seven weeks annual leave (two to be taken at Christmas and New Year, automatic enrolment in the contributory support staff defined contribution pension scheme, reduced school fees at George Watson’s College for children of staff, Membership of the Galleon Club (the school’s fitness club)
The client requests no contact from agencies or media sales.
About the role
The Community Support Worker will play a key role in our community support team and service provision. Leading a team of volunteers, they will manage community enquiries through our helpline, digital channels, and in person at our Welcome Area, ensuring that IRMO remains a warm and accessible space for all.
They will work closely with other teams to provide service users with accurate, up-to-date information, support the delivery of our advice services and make referrals to partner organisations and services. They will also play a key role in the delivery of the Community Support and Access to Health initiatives by planning, organising and delivering one-to-one support, outreach activities and workshops. This post is designated for a Portuguese speaker, in order to strengthen engagement and inclusion of Brazilians and other Portuguese-speaking migrant communities.
Key responsibilities
Community Support
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Serve as a key point of contact for Portuguese and Spanish-speaking community members, guaranteeing a welcoming environment, managing enquiries and referring to relevant IRMO services or external providers as needed.
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Maintain up-to-date knowledge of internal and external resources and services available to the community, and share this information with community members.
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Follow safeguarding practices across the services provided by the Community Support team.
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Actively contribute to the planning, organising and delivery of the Advice area’s activities, events and workshops, including outreach sessions.
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Lead the recruitment, induction and supervision of Community Support volunteers.
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Represent IRMO in meetings and events related to community engagement, promoting our services among key stakeholders.
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Maintain accurate and timely records of service users and project activities using IRMO’s monitoring tools and database (Views).
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Record user feedback and complaints.
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Respond promptly and professionally to phone calls, emails, WhatsApp messages, and other enquiries.
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Assist with additional administrative tasks as required.
Access to Health
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Organise and manage drop-in sessions, including initial screenings.
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Deliver specialist information and advice as part of Access to Health initiatives, increasing awareness and accessibility for the community on topics such as cancer screenings, Chagas disease, sexual and reproductive health and vaccination uptake.
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Assist and advocate for community members facing barriers in accessing healthcare.
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Plan, organise and deliver rapid community testing screening sessions and health promotion events, both at IRMO and in external community settings.
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Organise and participate in regular outreach activities to promote Access to Health services and engage community members.
Key Duties & Responsibilities may evolve to meet the changing needs of the organisation and community, requiring flexibility and openness to additional duties as directed by the line manager.
Person specification
E = Essential - D = Desirable
Qualifications, Experience & Knowledge
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At least one year of experience in a similar role (E)
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Experience working or volunteering in the not-for-profit sector (D)
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Experience in managing and motivating volunteers (D)
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Understanding of issues facing the Latin American community in the UK (E)
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Understanding of safeguarding and child protection practices (E)
Skills & Abilities
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Excellent verbal and written communication skills in English and Portuguese (E)
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Good verbal and written communication skills in Spanish (E)
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Ability to communicate in an effective and accessible way with a diverse range of individuals and organisations (E)
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Ability to work with service users in a way that promotes their rights and dignity, while being aware of relevant boundaries (E)
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Ability to interact with service users from all backgrounds in a friendly, approachable and supportive way (E)
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Excellent organisational skills and attention to detail (E)
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Ability to manage own time and workload effectively (E)
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Ability to work independently and as part of a team (E)
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Good IT skills, including experience using Google Workspace applications and databases (E)
Personal Attributes
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Professional, positive and flexible attitude (E)
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Self-motivated and resourceful (E)
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Commitment to the principles of equality, diversity and inclusion (E)
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Commitment to IRMO's vision, mission and values (E)
Other requirements
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Willingness to work occasional evenings and weekends as required (E)
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
The client requests no contact from agencies or media sales.
The Freedom Fund
The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward.
Strategic Partnerships Officer - Maternity Leave
An exciting opportunity for an ambitious individual to cover a period of parental leave, joining us in a key role within the Freedom Fund’s Strategic Partnerships team. Based in the UK, the postholder leads the Freedom Fund’s fundraising operations, ensuring that systems, processes, and workflows run smoothly and effectively across the team. They oversee the operational backbone of the fundraising function - including Salesforce, Asana, gift processing, acknowledgements, reporting, and coordination with Finance to enable efficient, accurate, and compliant fundraising activity.
In addition, the Officer contributes to the organisation’s institutional philanthropy efforts. This includes supporting prospect research, proposal development, donor reporting, and the preparation of stewardship materials, working closely with senior colleagues across the Strategic Partnerships team.
Interview process: 2 stage interview process: week commencing 23rd March 2026
Please see the job description for all details.
The client requests no contact from agencies or media sales.
About the role
The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.
As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.
Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.
Key responsibilities
- Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
- Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
- Maintain accurate, high-integrity CRM data to support insight and service innovation.
- Embed and utilise emerging AI tools to resolve routine queries efficiently.
This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.
Your background
- Experience in a high-volume customer service, membership or contact centre environment.
- Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
- Proven ability to diagnose customer needs and triage or signpost to appropriate services.
- Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
- Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
- The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.
This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.
This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.
About the team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Development Research Officer | The British Academy
Contract: Full-time, Permanent
Location: St James Park, London, SW1 | Hybrid, worked flexibly under our hybrid-working policy
Salary: £30,210 per annum
The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Development Research Officer to join our Development Team, providing key support within a small fundraising team of 9. It’s a particularly exciting time to join, as we are embarking on an ambitious 125th Anniversary Campaign in 2027.
This role is crucial in enabling the Academy to achieve its ambitious fundraising targets for our next campaign. The Development Research Officer will identify potential new funders who have the capacity and affinity to support the British Academy, as well as managing qualified prospects as they move through the prospect pipeline. You will also provide key intelligence on prospects and donors for meeting briefings and events, as well as due diligence research on potential donors to the Academy.
This is an exciting opportunity to provide strategic insights on prospects and donors for the variety of audiences that we work with. You will enjoy gathering and analysing information from a variety of sources, make connections between people and organisations, and be creative in how to present information and data. Alongside the research role, you will also provide administrative support for the internal and external activities of the Development Team.
You will ideally have some experience of research in a fundraising environment, as well as excellent written and verbal communication skills. You will be able to work independently and look proactively for opportunities as well as working responsively to requests and deadlines. You will be confident using the Microsoft Office 365 suite and have experience using Salesforce or another CRM to manage your workflows.
Whether you’re looking to grow your career as a prospect researcher, or are making a move into the fundraising sector, we’d love to hear from you.
About the Academy
The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy.
The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team.
Working at the Academy
Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow. Find out more about the British Academy, including our Equality, Diversity, and Inclusion Statement.
Terms and conditions
The British Academy is based at 10-11, Carlton House Terrace, St James Park, London, SW1 – a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.
How to apply
We use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using CVs, candidates are asked to answer questions that test skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the hiring panel.
We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.
To find out more about this opportunity and to apply, please visit our recruitment page via the apply button.
Applications must be received no later than Midday on Monday, 16 March 2026.
About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.
With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.
While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
About the role
Our Hartlepool Parent Support project is commissioned by Hartlepool Council, to offer infant feeding support across the region in both community and hospital settings and perinatal mental health support throughout the region. Support is delivered by staff and volunteer peer supporters.
We are seeking a capable Perinatal Mental Health Project Leader who is passionate about supporting parents to lead on this project. This role is home-based but will include travel across the Hartlepool region (expenses will be reimbursed).
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
•Leading on perinatal peer support across the Town.
•Managing the volunteers
•Having a good working knowledge and understanding of the local demographics in the Hartlepool area and ensuring all services are accessible and inclusive.
•Engaging with communities through networking with other local organisations.
•The Confidence to network with and occasionally present to local clinical and partner agencies across maternity and mental health sectors to integrate the services into local pathways and build relationships with the profile of the service.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our commissioners, staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an Parents in Mind Peer Supporter. This requires lived experience. The training can be undertaken within your working hours.
The role is 25 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This is a home-based role, however travel across Hartlepool will be required.
About you
You will:
•Are you willing to undertake our Peer Supporter training? (Requires lived Experience)
•Can you work at pace and juggle a number of different priorities?
•Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
•Do you want to join an amazing Charity that supports parents across the UK?
•Would you like to be part of an amazing team of passionate staff?
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
How to apply
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.
If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Further details available on our website.
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



The client requests no contact from agencies or media sales.
Are you an experienced fundraiser, with a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential? Are you passionate about using your communication and marketing skills to contribute to further growth in our legacy fundraising team?
You would be working as part of a growing team to raise awareness of leaving a legacy to Tearfund, activating new pledgers, and stewarding supporters who have expressed an interest in leaving a gift in their will. Through excellent stewardship and a relational approach, you will share the impact that leaving a legacy can have upon future generations with supporters.
We are particularly looking for a fundraiser with experience in individual giving and relational fundraising, who can confidently deliver multi-channel individual giving and supporter engagement campaigns, including events. Do you have the following experience?
- Planning and delivering direct marketing fundraising or individual giving campaigns, such as direct mail appeals.
- Planning and delivering multi-channel supporter engagement campaigns to a range of audiences
- Planning and delivering in-person and online events for supporters
- Project managing complex projects with multiple stakeholders
- Monitoring and evaluating campaigns, with a test and learn mentality
- Working collaboratively with a range of stakeholders including creative agencies
Do you have the following skills?
- Ability to see through activity from start to finish
- A flexible approach to your work, showing agility to adapt and make changes if required
- Ability to influence and work alongside senior stakeholders
- Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality
If your skills, experience, and passion match these requirements, we'd love to hear from you!
Please note: This is a permanent full-time position, working 35 hours per week.
Hybrid working: This role is eligible for hybrid working and you will be required to work fromthe Teddington Tearfund office and from your home by agreement with the line manager.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Location: HMP Ashfield
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Ashfield. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programmes at HMP Ashfield, maximising opportunities for people in prison to learn. This role also includes providing daily assistance in the running of the prison library and of library outreach including facilitation of activity groups.
Ideally you will have some experience working within a prison environment, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. You will have a love for reading and be able to help inspire others (including those who find reading difficult) to enjoy all of the benefits of reading for pleasure.
The role is prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for 9th April 2026
REF-226 987