Digital delivery lead jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you an experienced writer and editor who would love to work on stories about the challenges and successes in wildlife conservation?
We want to hear from you! Synchronicity Earth is looking for a Senior Communications Officer to join our small, dynamic Communications team and help promote the work of our programmes and partners around the world.
You will have an important role in creating digital content for our email and social media audiences, which will mean using your initiative to pick out strong stories from our programmes.
About Synchronicity Earth
Synchronicity Earth is a UK-registered charity focusing on global biodiversity conservation, specialising in overlooked and underfunded species and ecosystems.
We are research-driven, raising and distributing donor funding to the conservation sector.
To increase the impact of this funding, we develop programmes focusing on areas where the gaps in funding overlap with the highest risk of extinction, habitat destruction, and threats to biological and cultural diversity.
Through our programmes, we provide core and flexible support to (often local-led, women-led, and/or youth-led) partners addressing issues such as the amphibian extinction crisis, freshwater biodiversity loss, and the ‘silent forests’ of Southeast Asia.
Application and recruitment process
· Complete the application questions, upload a cover letter (no more than one side of A4), upload your CV (no more than two sides of A4), and submit your application through Charity Job. Please do not use AI, see below.
· Fill in our candidate survey. Whilst this survey is optional, it is the way to opt in to the Guaranteed Interview Scheme (information below) if you would like.
A NOTE ON AI USE IN YOUR APPLICATION:
Your application will be used to assess your skills in writing and editing, which are critical for this role. Please note that if you use AI in your application, you are much less likely to be shortlisted as we will not be able to do this assessment.
We want to read your authentic voice and see your unique self in your application, and using AI will make your responses far less individual.
Our promise to you is that we do not use AI in any part of our recruitment and selection process.
Recruitment timeline
Closing date: 10 August 2026 9am
First stage interviews (Zoom): 17-24 August 2026
Second stage interviews (at our London office in-person): 1-3 September 2026
Our commitment to equity, diversity, and inclusion
Inclusion is a priority throughout our workplace culture and is embedded in our recruitment process.
We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. We also welcome candidates who have taken a career break.
Candidates from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities who meet the criteria (in the section of the job description headed ‘What you will bring to the team’) and opt-in to our Guaranteed Interview Scheme will enter the first recruitment shortlist, see more information below.
The first stage of recruitment will be anonymised by Charity Job to mitigate against unconscious bias.
Please let us know at any stage during the recruitment process if you have any accessibility requirements and we will do what we can to accommodate these for you.
Please also let us know which pronouns you would like to be referred by, if you wish.
Guaranteed Interview Scheme
We recognise that people from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities are under-represented in our sector, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond.
As part of our commitment to attract and retain talented individuals from under-represented groups to the conservation and environment sector, if you belong to these groups, you can opt in to the Guaranteed Interview Scheme (GIS) in our candidate survey.
See the attachment which outlines how to do this and includes the link to the survey. If you meet the criteria for a role listed in the job description under ‘What you will bring to the team’, you'll be guaranteed a first-stage assessment (either online interview or task) alongside other shortlisted candidates.
The results of this will be used to select candidates for the next stage.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
We are a values-led Social Enterprise CIC based in Aldgate, London, providing shared finance services to a growing client base of charities, CICs, and purpose-led organisations. Our services include bookkeeping, management accounts, payroll, VAT returns, and year-end financial accounts and Corporation tax.
Purpose of the post
We are seeking a capable and motivated Shared Services Accountant to help deliver high-quality finance services across a varied client portfolio. The role is ideal for someone with bookkeeping experience who wants to apply their skills in a mission-driven environment. It offers flexible hybrid working, combining remote work with time in our Aldgate office.
Role Overview
You’ll manage day-to-day bookkeeping and financial tasks for a range of clients, taking accounts to trial balance, supporting the production of management accounts, and handling VAT and payroll duties. You will work across platforms including Xero, QuickBooks, and Sage Payroll, and be a key part of our collaborative shared services team
Key responsibilities
- Maintain accurate financial records and ledgers for multiple clients
- Process purchase and sales invoices, journals, and bank reconciliations
- Prepare books to trial balance and assist with monthly management accounts
- Submit accurate VAT returns in line with HMRC deadlines
- Run payroll using Sage Payroll, including pension submissions
- Prepare and post journals (accruals, prepayments, depreciation)
- Maintain and reconcile fixed asset registers
- Respond promptly to client queries and provide excellent service
- Support the preparation of year-end accounts and audit documentation
- Contribute to improvements in finance systems and processes
- Liaise with colleagues to ensure effective delivery of shared finance services
Position in the organisation:
· The post holder will be required to work closely with Head of Finance and Group CFO
· The post holder will be required to liaise at senior levels externally
· The post holder will report to Head of Finance and Group CFO
General duties and key responsibilities:
· Support SEUK’s wider programme of activities where necessary, undertaking other duties as required
· Maintain commercial confidentiality about SEUK and partners’ activities
· Ensure the implementation of SEUK’s Code of Conduct, Health and Safety policy and Equal Opportunities policy in all areas of the work
· Attend training courses or take part in additional aspects of SEUK’s work that are relevant to the work as decided in conjunction with Head of Finance
· Ensure that all activities for which this post is responsible are carried out in accordance with SEUK’s policies, to the highest ethical standards and in accordance with legal requirements, best practice and external guidelines
· Service own administrative needs, maintain transparent and up to date digital records of work
· Act as an ambassador for SEUK as appropriate
KPIs
· SLA Adherence: Ensure all client deliverables (e.g. payroll, VAT returns, supplier payments, month-end accounts) are completed accurately and on time, in line with each client’s specific SLA timetable.
· Timetable Management: Maintain and regularly update a shared timetable tracking all monthly, quarterly, and annual deadlines across clients.
· Transaction Accuracy: Maintain a <1% error rate across processing tasks including payroll, supplier payments, and VAT returns.
· Month-End Delivery: Complete month-end accounting tasks for each client within their agreed reporting timelines.
· Query Resolution: Respond to client finance queries promptly, aiming to resolve 90% within 3 working days.
· Client Satisfaction: Achieve high satisfaction ratings from clients through reliable, responsive service delivery.
· Process Improvement: Identify and contribute to at least 2 service improvements or efficiency initiatives per year.
Terms and conditions
- Permanent full-time post – 4-5 days, 28-35 hours a week.
- Family friendly, flexible/Hybrid working
- Salary – negotiable based on experience & qualifications
- Leave entitlement: 25 days plus bank holidays
- Location: London (Aldgate)
- £200 personal development
- A six-month probationary period would apply
- Employers - 6% Pension Scheme or Salary Sacrifice Scheme
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing & PR Manager
About the role
This is a senior role working across the whole Charity, tasked with growing public awareness and support for Clatterbridge Cancer Charity. Leading on marketing, PR, brand and design, this role will manage relations with media, stakeholders, supporters and the wider public, creating and delivering engaging campaigns, generating support for the Charity, demonstrating impact and increasing income generation.
This is an exciting time to join the Charity as it moves to the next stage in its growth. As part of a busy and ambitious team, this role would suit an experienced, proactive and creative individual with a talent for storytelling and a knowledge of data-driven marketing.
You’ll have strong commercial knowledge, with the ability to apply this to the charity sector; adding value to our existing fundraising activities and impact reporting.
Key responsibilities include:
· Create and deliver a comprehensive marketing & public relations strategy for the Charity to increase levels of awareness, reaching and engaging audiences.
· Build brand awareness, promote income generation and communicate activities and impact.
· Identify, create and maximise media, PR and marketing opportunities for the Charity to achieve strong positive coverage in print, broadcast and online media.
· Utilise the full mix of communications and marketing tools, including media and public relations, internal communications, brand marketing, advertising, campaigns, direct marketing, digital and social media and production of materials.
· Lead and give strategic marketing direction to the Charity team, taking responsibility for all marketing activities within the Charity to ensure consistent messaging.
· Identify and develop key relationships with journalists and influencers across a broad
range of media.
· Lead, manage and plan key Charity marketing and communications initiatives such as the annual Glow Green Night Walk and annual ball.
· Be responsible for brand management, ensuring consistency across all internal and external communications and adherence to brand and corporate identity guidelines.
· Oversee the design, production and dissemination of marketing and communications collateral as required, including annual reports and impact statements.
· Oversee the design and production of all printed materials for Charity events to ensure consistency of brand and messaging.
· Identify and manage outside agencies where necessary to add value to the role and produce, for example, video and photographic content.
· Report to the Chief Executive on impact and coverage.
· Manage crisis communications if necessary.
· Liaise with the Communications team of The Clatterbridge Cancer Charity NHS Foundation Trust to provide a joined-up comms and PR strategy for joint ventures.
· Manage staff within the Marketing and Individual Giving team.
About the Charity
Clatterbridge Cancer Charity is an independent charity, dedicated to supporting patients and research at The Clatterbridge Cancer Centre - one of the UK’s leading cancer hospitals.
It’s thanks to our supporters that we can achieve so much for people with cancer across Merseyside and Cheshire, which may not be possible through NHS funding alone.
This includes funding life-saving research to shape cancer care for generations to come, investing in leading technology that drives better outcomes for people with cancer, enhancing the patient environment to support health and wellbeing and enabling innovations in care for every patient, every day.
Hours: 37.5 hours per week
Location: Hybrid working with base office at The Spine Building, Paddington Village, Liverpool L7 3FA
Closing Date: 11 September 2026
Interview Date: 24 September 2026
Flexible / hybrid working available
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity to lead and develop Build Studios – a small and dynamic built environment charity – and Build Workspace – the charity’s central London co-working space in Waterloo.
This role could suit an experienced sector leader looking for a leadership role, or a rising leader ready to step up.
Working closely with our dedicated Board of Directors and our small team, you will lead the development of the charity, oversee development and delivery of projects and identify new opportunities, partners and funders.
You will also oversee the smooth running of the co-working space, delivering a high quality service to members and promoting a collaborative environment for a diverse group of small and start-up practices.
The role is a part time opportunity (2 days/week) with the potential to expand. Salary £60,000 FTE (pro rated to 2 days/week - £24,000 per annum)
About us
Build Studios is a charity that works to inspire the next generation about the built environment through collaboration and learning. We have been working from our central London base in Waterloo since we were established nearly ten years ago.
We work with our community to improve awareness, access and aspiration for young people to careers in the sector. This takes place through outreach work with schools, careers enrichment and events.
Our engagement with young people takes place at a number of points in their school journey – from our ‘Healthy Homes’ programme with primary pupils, built environment careers enrichment with secondary aged students and digital design for sixth formers – inspiring them about the importance of good city design to their everyday lives. We continue this engagement into the world of work through Alternative Practice, our community of students and young workers, who come together through events and activities, to collaborate with others from across the sector.
Our workspace company, Build Workspace, provides co-working space, support services and events for start-ups and small businesses in the built environment sector.
We aim to attract entrepreneurs, creative young businesses, self-employed specialists and freelancers, providing an affordable, collaborative workspace in a central location, right next to Waterloo and the South Bank.
Profits from the co-working space are ploughed back into the charity.
About You
You will be
- Passionate about the built environment and knowledgeable about the sector
- Experienced in managing people and projects
- Experienced in managing finance and budgets
- Willing to take a hands-on and proactive role across all aspects of the running of a small organisation
- Proficient in presenting and advocating for an organisation or cause
- Able to demonstrate successful fundraising and business development experience
You may also be
- Experienced in developing projects and programmes
- Experienced in working with boards or committees
We actively encourage applications from under-represented groups.
Job Description
The role will involve the following:
Line management: managing and developing Build Studios and Build Workspace’s small staff team, with access to retained HR support agency. Leading annual appraisals and regular 1:1s.
Governance : managing the annual cadence of quarterly board meetings, AGM and associated companies house and charity commission filing, liaising closely with the boards of directors of both companies.
Business Planning: annual business planning, working with the board, staff team and other stakeholders to develop an ambitious annual plan in line with Build Studios five year strategic plan.
Budgeting and financial management: production of annual budget, working closely with the Treasurer and Chairs of Build Studios and Build Workspace; quarterly monitoring of financial performance in liaison with accountants; day to day management of project budgets and payments.
Fundraising: Leading fundraising bids with relevant grant funding bodies, developing new programmes in line with their (and Build Studios’) strategic priorities. Approaching sponsors for financial support, making a compelling case for investment.
Project management: Taking a lead role in managing projects, ensuring delivery, reporting and impact measurement are conducted in line with funder requirements and our own standards.
Communications and marketing: Supporting the team with delivering strong communications and marketing through our various channels (website, LinkedIn, Instagram, newsletters). Engaging external agency/freelance support where appropriate. Working with the operational team to deliver timely and effective communications to members in the Workspace.
Operations: Working with operations team to ensure high quality management of the workspace, having oversight of health and safety, space management systems and software and landlord liaison, and maintaining a healthy pipeline of prospective members. Ensuring appropriate operational cover is in place for the workspace during staffed hours.
Engagement: Building positive relationships with Build Studios and Build Workspace members and partners, seeking mutually beneficial opportunities to develop profile and engagement, through events and collaborations.
Other information
The contract of employment will be with Build Workspace, but the post-holder will work across both Build Studios and Build Workspace.
We would expect at least one of the two days to be worked on site at Build Studios (Waterloo, London). The remaining day can be worked flexibly at the office or from home.
Build Studios is actively seeking additional funding from grants and sponsors to grow our outreach and engagement programmes. Future successful funding bids will enable this role to be extended to more days beyond the core 2 days/week.
The successful candidate will be required to undergo a full DBS check.
The role has 25 days paid annual leave (pro rated to 10 days for 2 day/week role) plus bank holidays. Additionally 5 days’ paid sick leave (pro rated to 2 days for 2 day/week role).
How to apply
Please apply with CV and covering letter, demonstrating how you would be well suited to the role, to Helen Santer
Closing date for applications: Friday 21st August at 5.00pm
Interviews are scheduled for 1st and 2nd September.
We will offer written feedback to all candidates shortlisted for interview.
No agencies please.
Registered Charity
1 - 5
Build Studios is a charity that works to inspire the next generation about the built environment through collaboration and learning.
The client requests no contact from agencies or media sales.
Thank you!
ChildAid to Eastern Europe is a long-established Christian charity working with local partners across Eastern Europe to improve the lives of vulnerable children, young people, and families.
We are seeking an exceptional Director to lead the organisation into its next phase of growth and impact. Reporting to the Board of Trustees, you will provide strategic leadership, operational oversight and income generation to ensure the charity’s long-term sustainability.
This is a hands-on role, combining high-level strategy with day-to-day delivery. You will act as the public face of the charity, strengthen partner and donor relationships, and lead across fundraising, communications, operations and team development.
Key responsibilities
- Lead the delivery of the charity’s strategic vision.
- Develop and grow sustainable income streams.
- Oversee financial management, governance and compliance.
- Strengthen marketing, communications and organisational profile.
- Support programme delivery and partner relationships in Eastern Europe.
- Lead and develop a small team of staff and volunteers.
About you
We are looking for someone with:
- Senior leadership experience, ideally in the charity sector.
- A strong track record in fundraising or income generation.
- Proven financial and operational management skills.
- Excellent communication and relationship-building ability.
- Strategic thinking, combined with a practical, hands-on approach.
- A genuine commitment to the charity’s mission and values.
Additional information
This role carries an occupational requirement for the postholder to be a practising Christian, in accordance with the Equality Act 2010.
Why join us?
Lead a respected charity with over 50 years of impact, shape future strategy and help transform the lives of vulnerable children and families.
Registered Charity
1 - 5
ChildAid, a long-established Christian charity, works with local partners in Eastern Europe to improve the lives of children, young people & families
Thank you!
Compassion in World Farming International is a global movement transforming the future of food and farming. Lead our UK and international legacy marketing programme and help inspire supporters to leave a lasting gift for farm animals, people and the planet.
Senior Legacy Marketing Manager (UK and International)
Role type: Full time; Permanent
Location: Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office: Tuesdays & Thursdays. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary: £45,000 to £50,000 per annum (depending upon skills and experience)
About the role
As our Senior Legacy Marketing Manager (UK and International), you’ll lead the strategic development and delivery of Compassion in World Farming’s legacy marketing programme across the UK and internationally. This is a vital role within our Global Fundraising team, helping to shape a sector leading legacy strategy that inspires supporters to leave a lasting gift for farm animals and the planet.
As part of this exciting role, you’ll be responsible for:
- Legacy strategy and coordination – Leading the development of Compassion’s UK and international legacy marketing strategy, reporting on KPIs and identifying opportunities to strengthen engagement and investment.
- UK legacy marketing delivery – Overseeing and delivering legacy communications across direct mail, email, social media, website content, events, supporter engagement and promotional campaigns.
- International legacy delivery – Supporting fundraising teams in France, Italy, the Netherlands, Spain, the USA and Poland to deliver locally relevant legacy campaigns, content, training and enquiry handling.
- Supporter care – Responding sensitively and efficiently to legacy enquiries and helping colleagues feel confident talking to supporters about gifts in wills.
About you
To succeed as our Senior Legacy Marketing Manager (UK and International), you’ll be a confident and strategic legacy marketing professional with a strong track record of delivering impactful campaigns that inspire supporters to leave a very special gift. You’ll bring a deep understanding of legacy fundraising, ideally gained within the charity or NGO sector, and feel comfortable working across both UK and international markets.
You’ll be highly organised, proactive and detail-oriented, with the ability to craft compelling messages for direct response and manage multi-channel campaigns.
Skills and experience you’ll need to bring as part of this role:
- Track record and knowledge of legacy marketing and legacy strategy, ideally as a practitioner.
- Strong understanding of direct marketing, digital marketing or supporter fundraising, with excellent copywriting and creative skills.
- Proven strategic planning skills, with the ability to manage budgets, suppliers, data and reporting.
- Experience of working collaboratively with international teams across multiple countries and time zones.
- Ability to engage supporters with sensitivity, care and confidence, including through legacy events and enquiry handling.
- Proficiency in relevant fundraising or database systems, ideally Salesforce CRM.
- A demonstrable interest in farm animal welfare issues and Compassion’s mission.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a rare opportunity to lead a global legacy marketing programme that directly supports a mission to end factory farming.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car scheme available
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: Friday 14 August 2026
1st Stage (Teams) Interview: Week commencing 17 August 2026
2nd Stage (Face to Face at HQ) Interview, with task: Week commencing 24 August
“Join us in building a more compassionate future for animals, people, and the planet.”
As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.
About Compassion
Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website.
To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Registered Charity
101 - 500
Compassion in World Farming International is a leading global organisation working to end factory farming.
The client requests no contact from agencies or media sales.
Thank you!
We have an opportunity for an Assistant Data Protection Officer to join our team here at RBL on a permanent basis.
Supporting the Data Protection Officer and based in our Technology Operations and Security team, this role will see you working to ensuring RBLs compliance with all GDPR/data protection requirements. You will work across the RBL Group to promote awareness of data protection policies and procedures and will take action to ensure compliance with legislation, manage requests, triage and respond to breaches, manage reporting and communication internally and more.
This is an exciting time to join RBL as we deliver our new 10-year strategy. Our Technology Operations and Security team plays a key role in helping the organisation prioritise, deliver and embed technology and systems that improve how we can best support the Armed Forces community.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to our Data Protection Officer, your key responsibilities will include:
- Accurately logging details of new requests for support received into the Data Protection inbox
- Receiving, acknowledging, and responding professionally to individual rights requests, working with stakeholders and database managers across the RBL group
- Providing professional risk-based and timely advice and relevant information to internal stakeholders and external parties in relation to all aspects of data protection
- Working with stakeholders to prepare formal lawful basis assessments, including legitimate interest and consent assessments, ensuring our lawful bases for processing personal data is suitable and appropriately documented
- Working with the wider legal team and the procurement team to support contracting arrangements across the RBL group, ensuring all data processing, retention and sharing is compliant with data protection legislation
- Supporting the preparation and delivery of bespoke training and drop-in sessions to colleagues across the Legion group, either in collaboration with the Learning & Development team or as requested by the DPO
You will be experienced in providing advice and guidance to colleagues on data protection matters and working in a compliance environment within a large and complex organisation, ideally in the not for profit sector. You will have solid knowledge and understanding of GDPR and Data Protection Act 2018 and the Privacy and Electronic Communications regulations 2003 and their application. You will have effective communication skills and be a confident communicator, able to confidently engage with a range of audiences.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Should you wish to explore a London Head Office hybrid working contract, to include £4,452 London Supplement to salary, we are happy to discuss this at interview stage.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Opportunity
Thanks to newly secured funding, The Joshua Tree is expanding into Greater Manchester, bringing our holistic family support to even more families.
We're looking for an experienced and compassionate team leader to help establish our Greater Manchester service from October 2026.
You'll join an experienced Leadership Team and build upon a proven model of family support that already delivers outstanding outcomes for hundreds of families every year.
Our systems, governance, training and operational frameworks are already established, allowing you to focus on developing local partnerships and leading a team to ensure families receive exceptional support.
Initially, you'll lead outreach, digital and community based delivery whilst building relationships with NHS partners, charities and local organisations. As the service grows, you'll play a key role in developing a dedicated Greater Manchester Support Centre, helping bring the full range of The Joshua Tree's emotional, wellbeing and family support services closer to families across the region.
This is a rare opportunity to shape the future of a growing service whilst benefiting from the support, expertise and stability of an established charity.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.
Key Responsibilities
Leadership & Income Delivery
- Lead and deliver a multi-year income and engagement strategy covering trusts and foundations, corporate partnerships, major donors, community fundraising and individual giving.
- Take ownership of income targets, pipelines and forecasts, including break-even requirements and risk exposure.
- Actively manage income risk, developing scenario plans and mitigation actions where delivery falls below expectation.
- Work with the Executive and Senior Leadership Teams to align income activity with organisational strategy and service priorities.
Funding Applications & Grant Management
- Provide strategic oversight, delivery and quality assurance of all high-value bids, tenders and funding applications.
- Ensure bids are evidence-led, outcome-focused, accurately costed and aligned to service capacity.
- Taking direct responsibility for bid and tender preparation and submission.
- Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
- Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
- Contribute approximately 20% of working time towards partner applications and collaborative projects with key partners, supporting joint funding and shared objectives.
Communications, Marketing & Engagement
- Lead communications and engagement functions to directly support income generation, funder confidence and organisational reputation.
- Ensure all external messaging demonstrates impact, value for money and strategic coherence.
- Grow individual giving, community fundraising and supporter engagement where there is clear return on investment.
- Oversee brand consistency and visibility across digital and offline channels.
Internal Collaboration & Income Culture
- Work closely with service and enabling teams to strengthen funding evidence, case studies and impact data.
- Build organisational understanding that income generation is a shared responsibility.
- Working with services and enabling teams to develop compelling cases for support.
- Equip teams with clarity on how funding, impact and delivery are connected.
Performance, Impact & Governance
- Establish and monitor KPIs covering income performance, ROI, cost-per-£ raised, engagement metrics and pipeline health.
- Report regularly to the Executive team and Trustees, providing transparent assessment of progress, risks and corrective action.
- Support Board assurance through disciplined performance monitoring and review points.
Team Leadership
- Provide line management, development and performance oversight for income generation and communications staff. Head of Income Generation Feb 2026
- Recruit, develop and retain high-quality team capability aligned to organisational needs.
Leadership Contribution
- Contribute as a senior operational leader to organisational planning, change and continuous improvement.
- Work closely with the Director of Services on future service design, positioning and sustainability.
- Undertake other duties appropriate to the seniority of the role and Catalyst Support’s mission.
- Strengthen partnership development with Mary Frances Trust to enhance county-wide support, with particular emphasis on provision for mental health services across both East and West regions.
Person Specification
Essential Experience
- Proven experience securing trust, grant and philanthropic income at scale, with clear evidence of income conversion and delivery.
- Track record of leading income strategies that generate net financial contribution, including roles where income targets were explicitly expected to cover or exceed post costs or programme investment.
- Experience operating in financially constrained, recovery-focused or turnaround environments, with responsibility for balancing income ambition against organisational risk.
- Experience of Board-level reporting, accountability and scrutiny, including transparent reporting of income performance against targets.
- Demonstrated ability to build senior relationships with funders, partners and individuals that translate into sustained or repeat income.
Desirable Experience
- Experience in mental health, wellbeing or community services.
- Experience overseeing communications and marketing functions.
- Experience operating within multi-stream or system-based service environments.
Skills & Competencies
- Commercially and financially astute.
- Strong analytical, forecasting and risk-management capability, including income pipeline assessment and contribution modelling.
- Confident influencer with credibility at senior and external levels. • Strategic thinker with a strong bias towards delivery, outcomes and financial impact.
- Resilient, solutions-focused and adaptable in high-pressure, performance-driven environments.
Values & Behaviours
- Commitment to Catalyst Support’s values: Kindness, Integrity and Commitment.
- Collaborative, inclusive and trauma-informed approach.
- Commitment to equality, diversity and lived-experience leadership
Equal Opportunities Statement
We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.
Please submit your CV and a cover letter setting out how your skills and experience align with the requirements of this role.
The client requests no contact from agencies or media sales.
Thank you!
Role Purpose
Supports delivery of our email and CRM marketing strategy, bringing the story of Trussell and our community of food banks to life through insight-led communications. Working alongside the Email & CRM Marketing Manager and collaborate with insight, fundraising, mobilising and wider programme teams to build and deliver highly engaging communications and journeys.
Key Responsibilities
Email design and delivery
· Support the Email Marketing and CRM Manager in designing and delivering insight‑led, data‑driven email campaigns and supporter journeys that strengthen engagement and drive activity that delivers programme goals.
Journey and automation delivery
· Work with teams across the organisation to build and deliver email journeys and automated workflows for a range of audiences, supporting effective CRM campaign delivery and driving stronger audience engagement.
Analysis and reporting
· Support the analysis and reporting of email performance, working with Insight, Supporter Data teams and audience owners to identify trends, evaluate effectiveness, and implement improvements.
Segmentation and data management
· Aid with the creation and management of audience segments and data models to support our audience strategy and ensure relevant and timely communications.
Testing and optimisation
· Collaborate with teams to design and deliver testing and optimisation tactics to drive email and journey performance, embedding a culture of testing and learning to drive continuous improvement.
Copywriting and content
· Create highly engaging copy and content for email and CRM marketing activity and acting as internal consultant to teams developing email content, ensuring alignment to our brand and in line with email best practice and continual skilling up of content providers.
Person Specification
Core Knowledge
-
Experience of delivering audience-focused and accessible email and CRM communications
-
Understanding of CRM systems and marketing automation platforms. Some knowledge of Salesforce and Marketing Cloud would be an advantage
-
Understanding of the laws and regulations around email marketing, including the Data Protection Act and UK GDPR
Essential Skills
-
Detail oriented and highly organised
-
Excellent prioritisation and time management, capable of managing multiple campaigns simultaneously
-
Knowledge of email marketing metrics and experience analysing metrics and reporting
-
Excellent written and verbal communication skills, particularly email copy best practice
-
Stakeholder management and influencing skills
Key Experience
· Passionate about delivering excellent supporter experiences
· Highly collaborative and able to operate in a multi-stakeholder environment
· Demonstrates a commitment to the values of Trussell
· Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds
· Ability to think tactically, identify opportunities for improvement and act on them
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Creative Assistant
£25-27k, plus 8% employer pension contribution and 28 days annual leave (in addition to public holidays)
35 hours per week
Permanent role
Mixed home/office working
At the League Against Cruel Sports, we’re working towards a kinder society where animals are no longer persecuted in the name of ‘sport’. We’re looking for a Creative Assistant to join our friendly and committed Marketing team.
This is a vital role that will support the creation and development of design and creative output across both digital and print channels.
It’s a varied and fast-paced role that assists with the design and production of League marketing output.
Key responsibilities:
· Design digital and print materials, ensuring quality and adherence to brand identity.
· Support the Brand and Creative Manager in ensuring an efficient and effective workflow of creative projects.
· Ensure all output is produced to brief and schedule and adheres to our sign-off process.
· Support activity across the Marketing team, including social media, website and email work, as needed.
What we’re looking for:
· Experience in print & digital design
· Experience using Adobe CC, including InDesign, Photoshop & Illustrator
· Strong attention to detail and a high level of accuracy
· Excellent ability to manage workload and work to briefs and deadlines
Why join us?
You’ll join a workplace where your voice matters, with a long and proud history of campaigning for and protecting wildlife. Our culture is shaped by our people, inclusion and collaboration are central to how we operate, and this culture has been recognised in The Sunday Times Best Places to Work (Small Organisations) 2026.
We offer a flexible, supportive working environment with 28 days of annual leave pro rata, rising to 38 days with long service (in addition to the public holidays) and flexible working arrangements.
Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure.
Most importantly, working at the League gives you the opportunity to make a real difference for animals. Find out more about working at the League.
The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.
Ready to make a real difference? Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV and a covering letter. Together, we can redefine what is acceptable and create a better world for animals.
Registered Charity
51 - 100
We protect animals from being persecuted in the name of sport. United, we aim to redefine what is acceptable and inspire change.
The client requests no contact from agencies or media sales.
Thank you!
About the Holocaust Educational Trust
The Holocaust Educational Trust (HET) is a leading UK charity dedicated to promoting education and remembrance of the Holocaust through its educational programmes and advocacy efforts, challenging antisemitism and promoting tolerance and understanding to benefit future generations. Working across the UK, the Holocaust Educational Trust partners with schools, universities, communities and policy makers, to educate thousands of young people across the country. Our core educational activities include our flagship Lessons from Auschwitz Project, youth engagement activities and Testimony 360: People and Places of the Holocaust, a digital programme.
Job Description
We have an exciting opportunity for a Research and Production Officer to join our team based in Central London. After several years of research and development, we launched Testimony 360 in June 2024, a digital programme for UK secondary schools that uses interactive survivor testimony and virtual reality to innovatively teach about the Holocaust. Through the programme, students can interact with a recorded testimony of a Holocaust survivor, before seeing some of the sites they experienced using virtual reality headsets, all without leaving their classroom.
The successful candidate will serve as a member of the Trust’s Programmes Team, responsible for the research, post-production, testing and maintenance of interactive recorded testimony to ensure fluency and usability in the classroom. They will also be responsible for the ethical representation and engagement with the testimonies. We are looking for an individual with experience in research, with an understanding of the sensitive use of testimony, as well as experience of data management systems and platforms used for interactive testimony. They will have the ability to quickly learn how to use new technologies and programmes. As an expert in Holocaust education, you will also contribute to the successful delivery of our Testimony 360 programme through research and development of new content or digital resources.
Key Responsibilities
Interactive survivor testimony
- Work on the development of interactive testimony, including any future capture, clipping, annotation, data / metadata input, and Alpha/Beta testing. Throughout testing, lead the AI training process ensuring the system’s accuracy and ensuring the respectful and ethical representation of survivors’ life-stories.
- Maintain regular contact with our partner organisation, the USC Shoah Foundation, including progress updates, shared learning, and required training.
- Support colleagues undertaking training and/or working on supportive post-production.
- Log activity and decisions regarding the post-production editing process, as discussed with members of the Testimony 360 team and/or USC Shoah Foundation.
- Organise and deliver Alpha and Beta testing stages, working directly with students both online and in-person to deliver test sessions and action any necessary follow-up (to ensure learning from test sessions is fed back).
- Develop and manage systems to ensure the maintenance, accuracy, ethics and security of interactive testimonies and ensure consistency of approach across teams.
Delivery
- Plan and deliver any future online Beta testing sessions as part of the development of interactive testimonies, sharing knowledge and expertise and supporting their delivery.
- Work with the Data and Evaluation Manager on external research and evaluation partnerships to assess the impact of Testimony 360 on students and teachers, ensuring findings are shared and used to continuously improve our digital education offers.
- From time to time, we ask everyone in our team to be trained to deliver our educational programmes. This ensures we can adapt to our peaks of educational delivery during the year. Therefore, it is desirable that the successful candidate will be willing to participate in our classroom programmes as an educator from time to time.
Development
- Carry out research and development relating to the Trust’s digital strategy.
- Work with external providers to create historically accurate content that fits within the Trust’s pedagogical approach and programmes.
General
- Discussions about our learnings from Testimony 360 with the wider Delivery team, and we encourage consideration for how these learnings might feed into our wider educational offer.
- Ensuring the education about the Holocaust is at the core of our work. Members of the Programmes team are responsible for supporting the wider teams as they develop, plan and deliver on broader public engagement, fundraising, and awareness-raising initiatives.
This job description is not an exhaustive list of duties and may be reviewed and amended in consultation with the postholder to reflect the developing needs of the Trust.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Charity Right
We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across seven countries, serving those who need it most with dignity and care.
Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.
About the Role
We are seeking an enthusiastic and detail-oriented Senior Events Lead to support our growing portfolio of physical fundraising events. The successful candidate will play a key role in coordinating and delivering a range of challenges and events, from local charity walks to international treks and marathons. This is an ideal position for someone early in their career who is passionate about events, fitness and purpose-driven work.
This hands-on role will help you build valuable experience in events fundraising, logistics, supporter care and campaign delivery, while working across teams to ensure each event achieves its fundraising goals.
Key Responsibilities:
Events & Challenge Lead
Assist in the planning and delivery of Charity Right’s physical fundraising events, including but not limited to:
- Local charity walks and runs
- UK marathons and half-marathons
- International treks, such as Everest Base Camp and Kilimanjaro
- International marathons and endurance challenges
- Support event logistics, including registration, travel coordination, permits, supplies, safety planning and post-event wrap-ups
- Liaise with event partners, tour operators, venues and sponsors where relevant
- Ensure all events align with Charity Right's values and fundraising standards
Participant Support
- Provide first-class support to event participants from sign-up through to post-event follow-up
- Help supporters set up and optimise their fundraising pages
- Motivate and encourage participants to reach their fundraising targets
- Maintain regular communication with participants throughout their journey
Marketing and Promotion
- Work with the Marketing team to create engaging promotional content for each event and challenge
- Support email campaigns, social media content and digital materials to drive sign-ups
- Assist in creating fundraising packs, challenge guides and event-day material
Data and Reporting
- Maintain accurate participant and donor data using the CRM system
- Contribute to event impact reporting, including feedback collection and case studies
- Track fundraising progress against targets and report on key metrics
Volunteer Engagement
- Help recruit and brief volunteers for relevant events and activities
- Ensure volunteers are well supported and represent Charity Right's values
- Coordinate volunteer schedules and responsibilities for event days
Essential Skills and Experience
- At least one year of experience in events coordination, fundraising, customer service or a related field
- Experience working within the charity or non-profit sector
- Experience supporting or participating in challenge events such as marathons, treks or endurance activities
- Familiarity with CRM systems or fundraising databases
- Strong organisational skills, with the ability to manage multiple projects and deadlines simultaneously
- Excellent written and verbal communication skills
- Confident interpersonal skills and the ability to build rapport with participants, volunteers and external partners
- Proficiency in Microsoft Office, including Word, Excel and Outlook, and confidence learning new digital tools
- High attention to detail, particularly when managing data and logistics
- A proactive, can-do attitude and the ability to work independently and as part of a team
- Willingness to travel within the UK and occasionally work evenings or weekends
- A genuine passion for charitable work and Charity Right's mission
Desirable
- Understanding of fundraising regulations and best practice, including the Fundraising Regulator Code
- Volunteer coordination or management experience
- A valid UK driving licence and access to a vehicle
- First aid certification or willingness to obtain one
Working Culture:
We are a remote-first organisation. This role offers flexibility in working hours and location, with occasional UK travel required for key events and team meetings. You will be part of a purpose-driven team committed to creativity, integrity and delivering real-world impact.
Registered Charity
11 - 20
We are on a mission to end child hunger - one school meal at a time. Hunger doesn’t just mean an empty stomach. It keeps children out of school.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for a community development professional who cares about tackling energy-related issues and working towards a more inclusive and sustainable future. We recognise that an effective engagement is a key component in ensuring the households at-risk of or in fuel poverty are able to access impartial energy advice.
As Outreach Team Lead, you will work with a diverse and supportive team. Ideally you will be locally based covering Greenwich, Lewisham, Bromley and Bexley, with a strong interest in community engagement, working knowledge of energy advice and climate breakdown. Your role will be to deliver an outreach program in order to engage voluntary sector organisations and residents in or at-risk of fuel poverty through workshops, outreach events and community level publicity. Your role will also include maintaining and creating referral networks with voluntary sector organisations across SE London as well as supporting the Energy Advice Delivery and Partnerships Manager to adapt the outreach program to meet the needs of our funded projects, as well as those of our partners and local community.
The Role
· Lead and coordinate Selce’s energy advice outreach activity across Greenwich, Lewisham, Bromley and Bexley, ensuring delivery is inclusive, well organised and aligned with funder requirements.
· Work closely with the Energy Advice Team and Outreach Team to provide a joined-up approach to engagement, referrals and service delivery.
· Plan, organise and deliver energy advice workshops, pop-up stalls, energy cafés and other community-based events.
· Build and maintain strong referral pathways with voluntary, community and public sector organisations, and train frontline workers to identify and refer residents who may benefit from Selce’s support.
· Develop positive partnerships with community centres, local organisations and other stakeholders to reach residents who are in, or at risk of, fuel poverty.
· Keep local organisations and residents informed about Selce’s services through newsletters, direct contact and community-level publicity.
· Maintain constructive relationships with funders, partners and key stakeholders, representing Selce professionally at public-facing events.
· Line manage, train, mentor and support Outreach Officers, promoting consistent quality, confidence and good practice across the team.
· Monitor outreach activity, referral data and project progress using Selce’s CRM and other agreed systems.
· Analyse data and prepare clear weekly, monthly and quarterly reports for funders, managers and the Selce Board.
· Identify opportunities to improve outreach delivery so that activity responds to community needs, partner feedback and project requirements.
· Support the Energy Advice Delivery and Partnerships Manager with wider service development and other duties appropriate to the scope of the role.
Person specification:
Essential skills, experience and qualities
· Strong presentation, facilitation and public-facing communication skills, with the confidence to engage residents, partners and community groups.
· Ability to build, maintain and develop community-level partnerships and referral networks.
· Excellent organisational and coordination skills, including the ability to manage events, monitor activity and meet project deadlines.
· Accurate record-keeping and data management skills, with the ability to use CRM systems or similar tools to track progress and evidence impact.
· Excellent written communication skills, including the ability to produce clear reports, updates and publicity materials.
· Competence in Microsoft Office applications and confidence using digital tools for day-to-day work.
· Good understanding of data protection, confidentiality and media consent processes.
· Experience of working with diverse communities, including people who may face barriers to accessing advice or support.
· Experience of working with voluntary and community sector organisations, local authorities or other public sector partners.
· Ability to adapt to changing project needs, solve problems constructively and respond positively to challenges.
· Self-motivated and collaborative, with a methodical, systematic and detail-focused approach to work.
· Willingness to undertake training and development in line with the needs of the role and the organisation.
Desirable skills, experience and knowledge
· Experience in a communications, participation, community development or outreach role, particularly within the voluntary, community or public sector.
· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.
· An energy advice qualification, such as NEA Level 3, or willingness to work towards relevant accreditation.
· Experience of giving energy advice or supporting residents with financial, housing, energy-related or welfare issues.
· Experience of facilitating workshops, community groups or participatory activities that support positive community outcomes.
· Experience of coordinating volunteers, supporting peer-led activity or working with community champions.
· Experience using social media, newsletters, digital communications or design tools to promote services and engage communities.
· Good influencing and negotiation skills, with the ability to work constructively with a wide range of partners and stakeholders.
· Ability to communicate in another community language spoken locally.
About South East London Community Energy
South East London Community Energy (Selce) was born in 2014, when a group of people living in Greenwich & Lewisham became so concerned about climate change that they decided to come up with a formula that would help to create a clean and just energy future.
Throughout our first ten-years, we have set up projects that address inequality and seek to reduce our collective carbon footprint at different points in the energy systems.
To date we have built 12 solar arrays on community buildings in SE London and 11 buildings’ lighting systems to be more energy efficient. We are opening share offers this year for further lighting system upgrades and solar arrays on community buildings.
We’ve helped well over 4000 house holds with their energy bills and we are pleased to now be able to help homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.
About Our Energy Advice Services
Almost one in ten households cannot afford to heat their homes adequately. Our team of energy advisors provide practical guidance and support to households who are struggling to pay their fuel bills. They advise clients about how to reduce their fuel bills by switching suppliers or accessing discounts or changing behaviour or by fitting small practical energy-saving measures such as low energy light bulbs and draft proofing. They also support the householder to access funded home energy improvements such as loft, cavity wall insulation or heating upgrades.
Benefits:
25 days annual leave (plus bank holidays)
4% employer pension contribution
Time Off in Lieu (TOIL) for agreed evening and weekend work
Flexible and hybrid working
The client requests no contact from agencies or media sales.
Thank you!
Job Description
Reports to: CEO and Board of Trustees
Line management: none
Checks: Enhanced DBS and two references
Purpose
The Project Manager & Systems Implementation Lead will lead a programme of organisational and systemic change across DATUS, supporting the organisation to move from largely paper-based, informal and inconsistent working practices towards a more structured, reliable and digitally enabled system of operations.
The postholder will work with the CEO, senior managers and the Organisation and Governance Consultant to implement agreed organisational systems, processes and priorities across DATUS. This will include supporting the practical development and day-to-day use of systems such as SharePoint, client records, finance processes, reporting tools, action trackers, governance documents and operational workflows.
The role is focused on turning agreed organisational systems into everyday practice. The postholder will support managers and staff to use systems consistently, identify barriers to implementation, ensure agreed actions are followed through, and escalate risks where systems are not being used or delivery is drifting.
This is a senior implementation role. The postholder will have delegated authority to monitor implementation, challenge drift, request updates, support problem-solving and escalate risks. They will need to work with managers constructively and confidently, without relying on formal line-management authority.
The role does not set the strategic direction of services, replace the authority of service managers, or redefine DATUS’s peer-led model of delivery. Responsibility for service delivery remains with service managers and programme leads. The purpose of this role is to strengthen organisational reliability so that DATUS can grow, evidence its work, meet funder and governance requirements, and protect the integrity of its peer-led approach.
Key Responsibilities
Systems Implementation
- Coordinate the design, testing, implementation, embedding and ongoing improvement of agreed organisational systems, operational frameworks and processes across DATUS.
- Work with the CEO, Organisation and Governance Consultant, senior managers and relevant staff to ensure new systems are practical, usable and aligned with organisational priorities.
- Support the implementation of key systems, including client records, finance processes, SharePoint, reporting tools, action trackers, governance documents and other operational workflows.
- Ensure new systems and applications are properly documented, maintained and managed once implemented.
- Develop practical guidance, templates, processes and tools to support consistent use across the organisation.
- Identify practical barriers to implementation and work with teams to resolve them.
Embedding & Adoption
- Work with Heads of Service, managers and staff to embed agreed systems into everyday practice.
- Ensure staff are trained, supported and confident in using organisational systems.
- Reinforce consistent ways of working across programmes and teams, while recognising the different practical needs of each service.
- Gather feedback from staff and managers to identify what is working, what is not working, and what needs to be improved.
- Support a culture where systems are used to strengthen delivery, accountability and learning, not simply to create paperwork.
Delivery Assurance
- Maintain oversight of agreed organisational priorities, implementation plans, actions and milestones.
- Track progress against agreed deliverables and ensure actions are completed, followed up or escalated where necessary.
- Hold short, structured check-ins with managers and staff responsible for delivery to confirm priorities, review progress, identify barriers and agree next steps.
- Challenge drift constructively where agreed systems are not being used or actions are not progressing.
- Maintain clear action logs, risk logs and implementation trackers so that commitments are visible and followed through.
Organisational Coordination
- Maintain visibility of operational activity across DATUS and support clear communication between leadership and operational teams.
- Help managers and teams understand how their work connects to wider organisational priorities, funder requirements and governance expectations.
- Support coordination across programmes so that systems, reporting and operational processes are aligned rather than fragmented.
Reporting & Escalation
- Provide regular updates to senior leadership on implementation progress, risks, barriers, adoption issues and system effectiveness.
- Escalate issues where delivery is not on track, where risks are not being managed, or where agreed systems are not being used.
- Support clear evidence of progress for internal governance, funders, commissioners and organisational learning.
Performance & Systems Integration
- Work closely with the Performance & Finance Lead to align finance systems, client data systems, KPI reporting and organisational dashboards.
- Ensure systems support accurate, timely and useful data capture, including outcome tracking, pathway reporting and recovery intelligence.
- Support the development of dashboards, reports and practical management information that helps DATUS understand performance and improve delivery.
Policies, Procedures & Governance
- Support the development, implementation and review of organisational policies, procedures and governance frameworks.
- Translate policies into practical processes that staff can understand and use.
- Monitor compliance with agreed processes, identify gaps and support managers to address them.
- Ensure governance documents, templates and procedures are kept organised, accessible and up to date.
Continuous Improvement
- Identify where systems are not working effectively and support practical improvements.
- Work with leadership, managers and staff to refine systems and processes based on evidence and feedback.
- Promote a culture of continuous improvement, follow-through and shared organisational learning.
Person Specification
Qualifications and Training
Essential
- Relevant management, operations, systems implementation, project management or change management qualification, or significant equivalent experience.
- Evidence of using structured project management approaches in practice, including planning, risk management, action tracking, implementation monitoring and review.
- Strong working knowledge of Microsoft 365, including SharePoint or equivalent document management / collaboration systems.
Desirable
- Formal project management qualification or training, such as PRINCE2, APM, Agile, Lean, Scrum or equivalent.
- Training or qualification in change management, business improvement, systems implementation, governance, data management or operational management.
- Training in data protection, information governance, safeguarding systems or quality assurance.
Experience
Essential
- Significant experience leading or coordinating the implementation of organisational systems, processes or operational frameworks across multiple teams.
· Experience leading or significantly supporting the move from paper-based, spreadsheet-based, informal or inconsistent working practices into structured digital systems and agreed organisational workflows.
- Experience implementing or improving systems such as SharePoint, client record systems, CRM systems, finance systems, reporting tools, action trackers or workflow processes.
- Experience tracking organisational priorities, actions, risks, issues and milestones, and ensuring agreed work is completed.
- Experience working across teams where delivery depends on influence, coordination and constructive challenge rather than direct line-management authority.
Desirable
- Experience working in the third sector, health and social care, addiction/recovery, homelessness, mental health, criminal justice, community development or other relational services.
- Experience supporting services with funder, commissioner, quality, audit or compliance reporting.
- Experience working with peer-led, lived-experience-led or community-based models of delivery.
Skills and Knowledge
Essential
- Strong organisational skills, with the ability to create order, track detail and keep multiple workstreams moving.
- Ability to translate organisational priorities into practical systems, workflows, templates and day-to-day routines.
- Strong IT skills, including Microsoft Office, Microsoft 365, operational tracking systems, case management systems, CRM systems and finance systems.
- Ability to identify where systems are failing, where staff are struggling, and where risks are emerging.
- Strong communication skills, including the ability to explain systems clearly to staff with different levels of confidence and technical ability.
- Ability to produce clear written reports, action logs, process notes, implementation plans and senior leadership updates.
- Good understanding of confidentiality, data protection and the importance of accurate records in services working with vulnerable adults.
- Ability to support dashboard development, management information and real-time reporting.
- Understanding of governance, compliance, quality assurance and continuous improvement in a third-sector or public-service environment.
Personal Attributes
Essential
- Organised, structured and methodical, without being rigid or bureaucratic.
- Practical, calm and solution-focused.
- Confident enough to challenge drift, but mature enough to do it constructively.
- Able to work collaboratively without needing formal authority over others.
- Able to simplify complexity rather than create unnecessary process.
- Respectful of peer-led, lived-experience-led and community-based ways of working.
- Non-judgemental, reflective and open to personal change.
- Willing to learn about addiction, recovery, social exclusion and the DATUS peer model