Employment and training manager jobs

Head of Supporter Retention

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Role Title: Head of Supporter Retention
Salary: £49,508 to £58,221
Location: Hybrid: London or Chard, Somerset
Tenure: fixed term - 1 year [Right to work in the UK required]

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you  a strategic leader with exceptional supporter retention expertise and a commitment to feminist principles and anti‑racist practice

Then we'd love to hear from you!

We are entering an exciting period with the launch of our 2025–2028 strategy, strengthening our feminist, anti-racist and decolonised approach across everything we do. We are committed to equity, inclusion and challenging power imbalances; both externally and within our own organisation.

We are looking for an experienced and strategic Head of Supporter Retention to lead and develop our supporter retention programme during a pivotal year of delivery and organisational change.

You will provide strategic and people leadership to a high-performing team, owning the retention strategy end-to-end and ensuring supporters experience engaging, values-led and respectful communications that maximise long-term income and loyalty. You will work collaboratively across fundraising, data, digital and campaigns to deliver integrated, insight-driven supporter journeys.

This role plays a critical part in ensuring our communications authentically represent our rights holders, align with feminist principles and support ActionAid UK’s broader organisational objectives. You will be a confident, values-led leader with significant experience in supporter retention and direct marketing within a non-profit or comparable environment. You will bring strong strategic thinking, excellent analytical skills and a collaborative approach.

The successful candidate will be responsible for creating and implementing strategies to retain and engage our supporters, ensuring their continued support for our cause. Drive innovation by challenging the status quo and propelling our fundraising initiatives to new heights, ensuring that our strategies and communications reflect our commitment to social justice and equality- developing and executing campaigns that engage and inspire, utilising diverse fundraising methods and channels.

Some of the key accountabilities of the role will include developing and managing the retention budget, including planning, reporting, and re-forecasting. Providing leadership to the Retention team, supporting them to develop exceptional marketing
campaigns that comply with relevant codes of practice and meet targets as well as creating an environment that promotes best practices and empowers team members to run quality programs. As a key member of our fundraising team, you will have the chance to develop and manage the retention budget, oversee fundraising materials, and work closely with colleagues to ensure successful campaigns. With regular reviews and updates, you will have the chance to constantly improve and strive for positive transformational change. 

You will have:

-Proven experience leading supporter retention or direct marketing programmes across multiple channels (digital, mail, telephone)
-Strong people management experience with a track record of developing high-performing teams
-Experience managing large budgets and delivering against income targets
-Excellent communication and writing skills, with the ability to adapt style for different audiences
-Strong analytical capability, using data and insight to inform decision-making
-A commitment to feminist principles, anti-racism and safeguarding
-Knowledge of fundraising regulation, GDPR and best practice

Desirable (but not essential):

-Change management experience, particularly within fundraising or complex organisations
-Experience working within an INGO or international development context

If you have experience in leadership, funding diversification, managing staff, and public speaking, and a passion for making a difference, we want you on our team.

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm 

The Organisation

The National Society for the Prevention of Cruelty to Children (NSPCC) is the UK’s leading children’s charity, driven by a single, unwavering belief: every child deserves to be safe, loved, and free from abuse. Established in 1884 and operating under Royal Charter, the organisation has spent more than 140 years working to prevent cruelty to children and create lasting change in their lives.

Today, that mission has never been more urgent. As the challenges facing children continue to evolve, from the risks of online harm to complex family circumstances, the NSPCC provides vital frontline support while also working to influence the systems that protect children. Each year, it helps make over a million children safer from abuse, with thousands of adults turning to its Helpline and children and young people relying on Childline’s 24/7 counselling when they have nowhere else to turn.

Working across all four nations of the UK and the Channel Islands, the NSPCC combines direct services, education programmes, and national advocacy to drive impact far beyond its immediate reach. Central to its work is a commitment to evidence-led practice, ensuring every action is informed by what works, and that the voices and experiences of children and young people remain at the heart of a safer, more protective society.

The Role

At the heart of NSPCC is its Services Directorate, delivering practical, child-centred support that helps keep children and young people safe. These services translate the organisation’s mission into action through prevention, therapeutic support, and strengthening safeguarding practice.

The Services Director will play a critical role in shaping the NSPCC’s future as a member of the Executive Leadership Team, leading the development and delivery of a national services strategy and overseeing a complex portfolio of services.

Key aspects of the role include:

• Leading high-quality national and local services that improve outcomes for children and young people
• Shaping and delivering the services strategy to support the organisation’s wider ambitions
• Driving integration and impact across NSPCC and Childline services
• Building strong relationships with senior stakeholders, including the Chief Executive, Board, and external partners

The Person

This is an opportunity for a collaborative, values-driven leader to navigate complexity, drive meaningful change, and make a lasting difference to children’s lives at scale. The successful candidate will demonstrate the following:

• Extensive experience and proven track record at Director level of successfully developing and delivering services, including co-production and collaboration with partners, in a complex stakeholder environment that have a measurably positive impact for beneficiaries.
• Highly experienced in child protection with demonstrable knowledge and experience of child safeguarding. A social work qualification will be highly advantageous.
• Proven experience leading and managing teams of functional experts, overseeing significant income and expenditure budgets, and driving operational performance through the setting and monitoring of clear, aligned objectives.
• Experience of designing and delivering transformational change and driving performance management using appropriate quality and management methods and models, to deliver efficient and effective services.
• Demonstrable understanding of the operational context for services including the commissioning and market environment.
• Experience of managing senior stakeholders, both internally and externally, and confidence in dealing with, and influencing, senior employees and volunteer colleagues, and producing and imparting clear and non-technical advice and information.
• Values the different skills and attributes of others, utilising the insight, experience and expertise of colleagues.
• Experience of representing an organisation at the highest level. Clearly articulates a compelling vision, focussing on both what the future might hold and the more immediate stepping stones to realise those outcomes.
• Challenges constructively and evidences a willingness to receive constructive challenge in order to drive our individual and collective efforts forward.

Further Information

For further information about NSPCC, the role responsibilities, and the person we are looking for, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this key role within the NSPCC and feel you have the skills and experience required, please include the following with your application:

• An up to date CV with the details of two referees (we will not contact them without your prior permission).
• A supporting statement which addresses how you meet the criteria for the role as detailed in the Person Specification. Please also discuss your motivations for applying.

Closing date for applications: Monday 1st June 2026
Preliminary interviews with Russam: 12th-16th June 2026
First stage interviews with NSPCC: Week commencing 29th June 2026
Second stage interviews with NSPCC: Week commencing 6th July 2026

This is an exciting opportunity to join Citizens Advice Woking as part of a specialist partnership with i-access, Surrey’s drug and alcohol support service. As a Generalist Adviser, you will work directly with individuals in recovery, helping them navigate some of the most challenging issues they face - including welfare benefits, debt, and housing.

Working across a mix of in-person, remote, and outreach settings, you will provide tailored, practical advice that helps people overcome immediate crises and build longer-term stability. You’ll take time to understand each client’s situation in depth, explore their options, and where needed, actively support them - whether that’s completing applications, negotiating with third parties, or advocating on their behalf.

This role is about more than advice - it’s about empowering people at a critical point in their lives. You’ll work closely with i-access staff to ensure a joined-up approach, while also being part of the wider Citizens Advice Woking team, connecting clients to additional support where needed.

We’re looking for someone who is confident managing a varied and sometimes demanding caseload, with strong listening skills, sound judgement, and the ability to turn complex information into clear, practical guidance. Experience in advice work is essential, and knowledge of welfare benefits, debt, or housing would be a strong advantage.

In return, you’ll be part of a supportive and purpose-driven organisation, with opportunities for ongoing development and the chance to make a meaningful, day-to-day difference in people’s lives.

Creative Content & Brand Lead

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Creative Content & Brand Lead

Full Time/Permanent

Salary: £46,000 to £50,000  

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

St John Ambulance is England’s first aid charity. We put the power of first aid into everybody’s hands, so we’re all closer to help in an emergency. Powered by thousands of volunteers and supporters, we work alongside communities to help more people feel confident and ready to act when it matters most. We educate people in first aid – through our free local community sessions, our youth programmes, and our expert workplace training for companies. We respond to health emergencies – at events across the country, and by providing trusted first aid supplies. Every course booked and product purchased helps fund our charity’s work, so together we can reach more people, build stronger communities and save more lives. If you believe in the positive power of first aid, join us.

Job Summary 

We’re looking for an inspiring and strategic leader to shape how the public sees, feels and experiences St John Ambulance. As Creative Content & Brand Lead, you will define and deliver a compelling creative vision across our content, storytelling and campaigns, ensuring every touchpoint reflects our brand and resonates with our audiences. Whether motivating people to donate or volunteer, or providing clear, trusted clinical information, your work will play a vital role in strengthening engagement and impact.

As part of the Fundraising, Brand and External Communications team within the Operations and Income Generation Network, you will be instrumental in building brand understanding and consideration to support fundraising growth. You’ll champion the value of brand and creative content across the organisation, leading with a positive, adaptable and resilient mindset. An optimistic and approachable leader, you will foster an inclusive, collaborative environment where ideas can thrive and challenges are met with creativity and professionalism.

You will bring strong creative judgement alongside a practical, results-driven approach, confidently navigating complexity to deliver high-quality outcomes. With emotional intelligence and compassion, you will build trusted relationships and create a culture of accountability, ensuring your team consistently delivers impactful, audience-focused work that drives results.

About You 

You are an experienced creative, content or brand leader with a strong track record of delivering impactful work for high-profile, purpose-led organisations. You will bring significant expertise in developing content strategies and leading creative output across complex environments. You are confident managing multi-channel brand campaigns end-to-end, working across in-house teams, freelancers and agencies to deliver high-quality, audience-focused content.

You have proven experience of leading and developing high-performing teams, setting clear direction through vision, strategy and measurable objectives. Comfortable operating in large, complex organisations, you build strong relationships with senior stakeholders and know how to navigate complexity to get things done. You are highly organised, with strong project management skills, and are always looking for ways to improve processes and team efficiency.

A skilled communicator, you bring excellent presentation, copywriting, editing and proofreading abilities, underpinned by exceptional attention to detail. You are confident leading meetings and working groups, and able to influence and engage a wide range of audiences. You keep a close eye on external trends and best practice, using insight and inspiration to continuously evolve creative approaches and raise standards.

You are a strong brand guardian, with the ability to ensure consistency and quality across all channels and touchpoints. Alongside your strategic strengths, you are comfortable with hands-on delivery, with working knowledge of design tools and the ability to create draft creative assets and presentations where needed.

About the Role 

• Lead the creative vision and direction for all visual and written content, ensuring a consistent and compelling brand experience across all channels.
• Develop and deliver an insight-led creative and content strategy that meets audience needs and drives engagement.
• Oversee creative production processes, championing excellence, accessibility and diversity, while continuously improving how the team works.
• Act as a brand expert and consultant, building organisational understanding, safeguarding brand integrity and supporting partnerships, campaigns and new initiatives.
• Shape and deliver impactful multi-channel brand campaigns, including leading flagship activity such as Save a Life September.
• Strengthen and scale the real-life storytelling programme, ensuring a consistent pipeline of powerful, ethical and safeguarded stories.
• Build strong relationships across the organisation, developing tools, guidance and partnerships that enable teams and volunteers to deliver high-quality, on-brand content.
• Lead, coach and develop the Creative Content team, while managing agencies, budgets, performance and contributing to wider strategic planning and reporting.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join our team as Administrator.

Your Mission

To enable TLG’s teams to do their best work by providing high‑quality, reliable and relational administrative support - ensuring people, processes and priorities run smoothly so that together we can better support children and young people to thrive. 

Your Strengths & Impact

We’re seeking a proactive and highly organised Administrator to support teams across TLG, helping high-quality work to happen efficiently and with excellence. This is a varied and people-focused role, ideal for someone who enjoys supporting others, managing competing priorities, and keeping things running smoothly behind the scenes. You’ll provide effective administrative support across different teams, contributing to the smooth delivery of programmes, projects and wider organisational activity while helping to ensure our staff are well supported.

To thrive in this role, you’ll be digitally confident and adaptable, able to turn your hand to a wide range of tasks and quickly build understanding in a fast‑paced environment. A strong eye for detail, a desire for excellence and clear communication skills will enable you to deliver excellent administrative support, while a relational approach will help you work collaboratively and effectively across different teams and departments.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Applications will be reviewed on a rolling basis prior to the closing date, so we would encourage you to apply as soon as you’re able. We reserve the right to interview and appoint prior to the closing date.

Hours: Part time (22.5 - 30 hours per week)

Closing Date: Sunday 17th May

Initial Interviews: Various – Online

Final Interviews: Various – at our National Support Centre in West Yorkshire