Engagement systems manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Manager
Contract: Permanent
Salary: £40,000
Hours per week: 28 hours 4 days per week
Annual Leave: 25 days plus bank holidays (Pro Rota)
Role Description
The Senior Fundraising Manager will play a key strategic role in supporting the mission and ministry of St Edmundsbury Cathedral by developing and delivering a diverse range of fundraising activities, with a particular focus on Trusts and Foundations, major funding opportunities, donor stewardship and the growth of sustainable income.
Working closely with the senior leadership team, the role will identify and develop new funding opportunities, build strong relationships with Trusts and Foundations, and lead the preparation and submission of high-quality funding applications and reports. The postholder will also oversee the Cathedral’s Patron and donor relationships, legacy and regular giving activity, and provide strategic oversight of major fundraising events and initiatives.
Key Responsibilities
Legacy and Appeals
- Support and develop the Cathedral’s legacy giving strategy, helping to encourage and secure gifts in wills.
- Work with colleagues and volunteers to develop appropriate legacy communications and stewardship activity.
- Provide strategic support for the delivery of fundraising appeals, including the biennial ‘Gift Day’.
- Review and evaluate fundraising appeals, identifying opportunities to improve engagement and income.
Trusts and Foundations
- Develop and implement a Trusts and Foundations fundraising strategy to increase income and diversify the Cathedral’s funding base.
- Research and identify new Trusts, Foundations and other institutional funding opportunities aligned with the Cathedral’s mission, ministry and strategic priorities.
- Develop and maintain strong relationships with existing and prospective Trusts and Foundations, ensuring effective stewardship and ongoing engagement.
- Lead the development and submission of high-quality funding applications, working with colleagues across the Cathedral to gather relevant information, budgets, impact measures and supporting evidence.
- Maintain a comprehensive pipeline of funding opportunities, applications, deadlines and outcomes.
- Ensure funders receive timely, accurate and engaging updates on the impact of their support.
- Develop compelling cases for support and funding proposals for a range of projects and priorities.
- Support colleagues with grant applications where appropriate, providing guidance on funder requirements, application development and reporting.
- Monitor changes in the funding landscape and identify emerging opportunities for the Cathedral.
Donor Acknowledgement and CRM Management
- Maintain accurate and up-to-date donor records in the fundraising CRM database, Donorfy, including donation history, communications and engagement activity.
- Ensure appropriate systems and processes are in place for effective donor stewardship and relationship management.
- Produce reports and analysis from Donorfy to support fundraising planning, decision-making and income monitoring.
- Ensure donors and Patrons are thanked and acknowledged appropriately and in a timely manner, including personal correspondence and letters from the Dean where appropriate.
- Use donor data and insight to identify opportunities for increased engagement, retention and income.
Planned and Regular Giving
- Work with the Planned Giving Committee to develop and implement a strategy for increasing regular giving.
- Develop communications that encourage supporters to become regular givers.
Patrons and Donors
- Manage and develop relationships with existing Patrons and key donors, ensuring high standards of engagement through regular communications, including e-newsletters, invitations and other appropriate engagement activities.
- Oversee the delivery of the Cathedral’s Patron events, including the Patrons’ Carol Service, Spring Trip and Summer Garden Party, working with colleagues to ensure events are delivered to a high standard.
- Monitor Patron membership, renewal dates and income, ensuring effective processes are in place for timely renewal communications.
- Work closely with the Finance Department to ensure Patron income and donations are accurately recorded and reconciled.
- Develop and implement strategies to grow the Cathedral’s Patron network and strengthen relationships with existing supporters.
- Identify opportunities to deepen donor engagement and develop supporters towards increased giving and longterm involvement with the Cathedral.
Major Fundraising Initiatives and Events
- Provide fundraising leadership and strategic oversight for major Cathedral fundraising initiatives and projects as required.
- Support the delivery team of the Abbey of St Edmund, Reborn Project, providing fundraising expertise and advice as required.
- Oversee the fundraising strategy and income generation associated with major fundraising events, including the Grand Nave Autumn Ball, ensuring that events have clear fundraising objectives and deliver against agreed targets.
- Work collaboratively with colleagues responsible for event planning and delivery, providing strategic fundraising direction, supporter engagement and stewardship.
- Ensure that income and expenditure associated with fundraising events and initiatives are accurately recorded and monitored.
- Evaluate fundraising activity and provide recommendations to maximise future income and supporter engagement.
Strategy, Planning and Reporting
- Contribute to the development and implementation of the Cathedral’s overall fundraising strategy and annual fundraising plans.
- Set and monitor fundraising targets across relevant income streams, providing regular updates to senior colleagues and relevant committees.
- Use fundraising data, research and analysis to identify opportunities for growth and inform strategic decisionmaking.
- Prepare reports for senior leadership, Trustees and relevant committees as required. Work collaboratively across the Cathedral to ensure fundraising opportunities are identified and developed effectively.
- Ensure all fundraising activity reflects the mission, values and ethos of St Edmundsbury Cathedral and is undertaken with the highest standards of professionalism and integrity.
- Ensure compliance with relevant fundraising regulations, GDPR and data protection requirements, and best practice in donor stewardship.
- Support and develop a culture of fundraising across the Cathedral, encouraging colleagues to recognise and maximise opportunities for philanthropic support.
Person Specification
Essential Qualities
Qualifications
- Degree-level education or equivalent professional experience.
- Evidence of continuing professional development in fundraising or a related field.
Experience
- Significant experience in fundraising or income generation roles, with a proven track record of securing income and meeting or exceeding fundraising targets.
- Proven experience of developing and managing relationships with Trusts and Foundations and other institutional funders.
- Demonstrable experience of researching funding opportunities and developing successful grant and funding applications.
- Experience of managing donor relationships and delivering effective stewardship and engagement programmes.
- Experience of developing and delivering fundraising strategies across a range of income streams.
- Experience of managing or overseeing fundraising campaigns, appeals or events.
- Experience of using fundraising data and CRM systems to support donor management, reporting and strategic decisionmaking.
- Experience of monitoring and reporting on restricted and unrestricted funding.
- Experience of preparing funding reports and ensuring compliance with funder requirements.
Knowledge
- Strong understanding of Trusts and Foundations fundraising and the wider fundraising landscape.
- Good understanding of a range of fundraising income streams, including individual giving, Trusts and Foundations, major donors, corporate and community fundraising.
- Knowledge of fundraising regulations, GDPR, data protection and ethical fundraising practices.
- Understanding of budgeting, financial planning and monitoring in relation to fundraising.
- Understanding of effective donor stewardship, cultivation and relationship management.
- Knowledge of the principles and importance of legacy and regular giving.
Skills and Abilities
- Excellent written and verbal communication skills, with the ability to produce compelling funding proposals, cases for support, reports and donor communications.
- Strong relationship-building and interpersonal skills, with the ability to build credibility and maintain positive relationships with funders, donors, Patrons and colleagues.
- Strong research and analytical skills, with the ability to identify and assess new funding opportunities.
- Excellent project management and organisational skills, with the ability to manage multiple priorities, deadlines and funding applications effectively.
- Ability to use data and insight to inform fundraising decisions, monitor performance and measure impact.
- Ability to manage and maintain accurate records using a CRM system such as Donorfy.
- Ability to work collaboratively across teams and influence colleagues to support fundraising objectives.
- Ability to oversee and provide strategic direction to fundraising activities and initiatives.
Personal Qualities
- Highly motivated, proactive and results-driven.
- Strategic and creative thinker, with the ability to identify and develop new fundraising opportunities.
- Excellent attention to detail and a high level of accuracy.
- Ability to work independently, use initiative and take responsibility for delivering agreed objectives.
- Ability to work collaboratively as part of a team and build effective relationships across the organisation.
- Resilient, flexible and able to manage competing priorities and work effectively under pressure.
- Professional, trustworthy and committed to the highest standards of integrity and ethical fundraising.
- Commitment to the values and mission of St Edmundsbury Cathedral.
- Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care.
- Willingness to work varying hours for fundraising activities and functions, including occasional evenings and weekends, as required.
Desirable
Qualities Qualifications
- Relevant professional fundraising qualification, such as a qualification from the Chartered Institute of Fundraising.
Experience
- Experience of working with high-net-worth individuals, major donors or philanthropic supporters.
- Experience of securing significant gifts or grants from Trusts and Foundations.
- Experience of fundraising within the Church of England or another faith-based organisation.
- Experience of working in a heritage, cultural, charitable or not-for-profit organisation.
- Experience of overseeing fundraising events or major fundraising initiatives.
Skills and Knowledge
- Knowledge of the funding landscape relevant to heritage, faith, community or charitable organisations.
- Experience of public speaking and presenting to donors, funders, committees or other stakeholders.
- Knowledge of legacy fundraising and planned giving.
- Experience of using Donorfy or a similar fundraising CRM system.
It is our aim to be a centre for learning, both for the Christian faith and beyond.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Partnership Manager
Location: London Based (Hybrid Working)
Position: Full Time
About Urban Synergy
Urban Synergy is an award winning social mobility charity on a mission to help 50,000 9-24 years old people increase their social mobility by 2027. Our proven programmes inspire and mentor young people to increase their financial independence, social mobility and create happier, safer communities. We believe in a world where no-one’s background ever holds them back.
Role Summary
Are you an ambitious relationship builder with a passion for creating meaningful partnerships? We're looking for a proactive Partnership Manager to grow and manage our portfolio of corporate partners and donors, helping secure funding, volunteers and opportunities that transform the lives of young people. This is an exciting opportunity to build long-term strategic relationships whilst playing a key role in the future growth of Urban Synergy.
Responsibilities
The main purpose of the role involves:
- Building and managing relationships with existing and prospective corporate partners.
- Identifying and securing new partnership opportunities, particularly within FTSE 250 organisations.
- Developing tailored partnership proposals, sponsorship packages and presentations.
- Managing the full partnership lifecycle, from prospecting, maximise partner engagement and retention.
- Working collaboratively with programme, finance and leadership teams to deliver successful partnerships.
- Monitoring partnership performance, impact and income against agreed targets.
- Representing Urban Synergy at networking events, meetings and corporate engagements.
- Maintaining accurate partnership records using CRM systems and producing regular reports.
Skills & Experience
Required Skills
- Proven experience in partnership development, business development or corporate fundraising.
- Excellent relationship management, networking and negotiation skills.
- Strong written and verbal communication, including proposal writing and presentations.
- Experience managing multiple stakeholders and projects simultaneously.
- Self-motivated with a track record of achieving income or partnership targets.
- Strong organisational skills and attention to detail.
- Experience using CRM systems and Microsoft Office.
Desirable Skills
- Experience working within the charity or social impact sector.
- Knowledge of corporate social responsibility (CSR) and ESG initiatives.
- Experience developing strategic partnership plans.
- Degree (or equivalent experience) in Business, Marketing or a related discipline.
Benefits
- Hybrid Working.
- 25 days holiday plus bank holidays.
- Pension scheme.
The client requests no contact from agencies or media sales.
With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK-based women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.
The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.
About the role
Taking ownership of our digital and technology platforms, you will actively support campaigns that improve the lives of women. In particular, you will optimise our website, CRM and social media to grow traffic, engagement and conversions through reporting and A/B testing and proactively review digital content based on SEO changes and evolving organisational needs. At the same time, you will assist colleagues in delivering diverse digital projects whilst identifying opportunities for automation and championing best practice in everything you do. In short, you will bring women’s stories to life via marketing campaigns, AI, influencers, social media and other channels to give us a powerful voice to champion change and transform outcomes.
Location: Hybrid, with one day a week at our London office.
About you
Highly experienced in delivering websites, CRM systems and digital platforms, you will be a confident project manager with proven ability to translate user needs into digital improvements. Needless to say, you should be adept at digital optimisation, SEO, skilled at briefing developers and experienced at drafting digital project roadmaps and training materials, and you will be passionate about the possibilities of technology.
If you have a background with a membership, charity or campaigning organisation, so much the better, and knowledge of an Enterprise CMS (Squiz Matrix, Sitecore, Umbraco) plus HTML and A/B testing, CRO, UX, AI and analytics tools would be very useful. However, it’s your resilience and adaptability that will matter most, backed by a highly creative mindset and deep understanding of the latest digital trends.
How to apply
For further information about this Digital and Technology Manager role, please download the recruitment pack which includes the job description and person specification.
To apply, please submit your current CV with a covering letter clearly explaining why you would be suitable for the role to the HR department.
Closing date: 6 August 2026
First-round interviews will take place virtually between 13 - 14 August 2026.
Second-round interviews will take place in person at our London office on 19 August 2026.
No other media or agencies, please.
The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.
Help grow partnerships that bring joy to seriously ill children.
Rays of Sunshine is looking for a confident, ambitious and relationship-led Corporate Partnerships Manager to help manage and grow a portfolio of valued corporate supporters.
This is an exciting opportunity to join us at a time of growth and transformation, as we deliver our new five-year strategy and continue to build long-term partnerships that make a real difference to seriously ill children and their families.
As our Corporate Partnerships Manager, you will be responsible for delivering exceptional stewardship across a portfolio of established and strategic corporate partnerships. You will develop tailored partnership plans, deepen engagement, increase income and secure sustainable, multi-year support.
The role will be approximately 70% focused on managing and growing existing partnerships and 30% focused on developing new business opportunities through warm introductions, established pipelines and collaboration with colleagues. You will work closely with the Head of Fundraising, wider Fundraising Team, Communications, Services and Events colleagues to ensure partners receive an excellent experience and feel connected to the impact of their support.
You will lead on partnership stewardship, employee fundraising, volunteering, sponsorship opportunities, impact reporting, renewal conversations and partnership growth. You will also help identify opportunities for corporate partners to engage with challenge events, special events, public fundraising campaigns and Wish Community experiences.
We are looking for someone with strong relationship management skills, experience achieving fundraising or commercial income targets, and the ability to influence and engage stakeholders at all levels. You will be organised, proactive and confident managing multiple priorities, with excellent communication skills and a passion for creating meaningful partnerships.
Rays of Sunshine has recently been recognised as one of The Sunday Times Best Places to Work 2026, reflecting our positive, values-led culture and commitment to supporting our people.
We brighten the lives of seriously ill children across the UK by granting wishes and providing ongoing support in hospitals and within the community
Who we are
Chefs in Schools is an ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
This role comes at a pivotal time for Chefs in School and will be key to supporting our vision and ambitions for the next four year strategic period.
You will have significant experience in monitoring and evaluating programmes in a charity, non-profit, or social enterprise setting. As this is a standalone role with no direct reports, we are looking for a unique professional who is highly strategic but equally happy to roll up their sleeves and be hands-on. You will lead on high-level impact strategy, and you will also be the person designing surveys, managing databases, and directly analyzing the data.
To thrive in this role, you should be:
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An Analytical Thinker & Practical Doer: You can confidently clean, manage, and analyze quantitative and qualitative data yourself, translating complex numbers into highly visual, easy-to-digest reports for our team and funders.
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An Empathetic & Pragmatic Collaborator: You understand that school kitchens and delivery teams are incredibly busy. You excel at designing evaluation tools that are low-burden for our partners but high-yield for our learning.
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Curious & Improvement-Driven: You don't just collect data to check a box for funders; you are passionate about building a "learning culture" where findings are actively used to iterate and improve our programmes.
As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
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Leading on developing and implementing Chefs in Schools’ evaluation and learning strategy, in line with our Theory of Change.
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Owning and overseeing the impact dashboard
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Ownership for embedding a learning culture, ensuring that timely and actionable insights are generated and fed back into design and delivery to support continuous improvement.
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Using internal data and external research to identify what works, ensuring these insights are shared internally and across the sector in line with our strategic objectives.
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Support delivery teams to collect quantitative and qualitative data using the evaluation toolkit. Ensuring data collection is proportionate and meaningful with high completion rates.
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Support delivery teams to understand how impact data can help to improve and develop programme effectiveness, whilst maintaining quality.
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Lead on the dissemination of findings across the organisation, including presenting at internal meetings and events
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Translating data into clear, evidence-based recommendations to guide decision-making
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Work across the organisation to ensure our impact is effectively communicated with external audiences.
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Identify future research, evaluation and learning priorities that could strengthen Chefs in Schools’ programmes and contribute to wider sector understanding of effective approaches to improving school food.
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Work with external academics and researchers to commission external evaluations to develop our evidence base and contribute to national and international studies .
Essential Skills and Experience
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MEL Experience: Proven experience in a monitoring, evaluation, and learning (MEL) or impact measurement role within a charity, non-profit, or social enterprise setting.
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Evaluation Design: Confidence designing and implementing practical evaluation frameworks, data collection tools, logic models, or Theories of Change.
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Hands-on Data Skills: Strong analytical skills with the ability to independently collect, clean, and analyze both qualitative and quantitative data. You must be highly proficient in Excel/Google Sheets and comfortable managing data platforms.
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Translation of Evidence: A track record of critically appraising evidence and translating findings into actionable, practical recommendations for delivery teams.
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Communication & Reporting: Ability to produce high-quality, highly visual, and engaging reports and presentations tailored to different audiences (e.g., trustees, funders, operational staff).
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Relationship Building: Strong communication and stakeholder engagement skills, with the ability to influence and support busy operational teams to value and embed data collection.
Desirable Skills and Experience
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Sector Knowledge: Knowledge of food systems, school environments, or children and young people’s health and wellbeing.
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External Evaluations: Experience commissioning, managing, or collaborating with external academics and research partners to evaluate programmes.
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Tech & Systems: Familiarity with specific data visualization tools (e.g., PowerBI, Tableau) or CRM databases (ours is Beacon) to streamline data capture and reporting.
Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.
We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to the role. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview and complete a task at our office in Brixton, London.
Expected duration of this application process: 4 weeks
1st Round interview will take place the w/c 7th September
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Events Executive
Location: The Twickenham Stoop, London (hybrid working: four days office-based, one day remote)
Contract: Permanent
Working Pattern: Full-time, with flexibility to work weekends and occasional evenings to support matchday and event commitments.
About Harlequins Foundation
Harlequins Foundation uses the power of sport to inspire positive change in communities. Through a range of innovative programmes, the Foundation supports individuals of all ages and backgrounds to improve their physical and mental wellbeing, develop new skills and create lasting opportunities. Working alongside schools, community groups, partners and supporters, the Foundation is committed to making a meaningful difference both on and off the pitch.
As the Foundation continues to grow its reach and impact, this is an exciting opportunity to join a passionate team dedicated to delivering memorable experiences that engage supporters and generate vital income to support community programmes.
About the Role
The Fundraising Events Executive will play a key role in supporting the planning, coordination and delivery of the Harlequins Foundation's events programme. Working closely with the Head of Programmes, Partnerships and Events and the Partnerships Manager, you will help deliver engaging, high-quality events that raise awareness, strengthen stakeholder relationships and generate fundraising opportunities.
Acting as a first point of contact for supporters and fundraisers, you will provide excellent stewardship and administrative support while helping to ensure events are delivered professionally, safely and efficiently. This is a varied, hands-on role that combines event planning, supporter engagement, logistics coordination and on-the-day delivery.
This opportunity would suit a highly organised, proactive and people-focused individual who enjoys working in a fast-paced environment and is passionate about creating exceptional experiences for supporters, participants, partners and the wider community.
Key Responsibilities
- Support the planning and delivery of a range of fundraising and engagement events.
- Coordinate event logistics including venues, suppliers, equipment and communications.
- Support the smooth and professional delivery of events and fundraising activities.
- Act as a key point of contact for participants, supporters and fundraisers.
- Deliver outstanding supporter care and stewardship from registration through to post-event follow-up.
- Coordinate Foundation activity at key fixtures and fundraising events, including auctions and supporter engagement activities.
- Maintain accurate supporter and event records within CRM systems.
- Work with colleagues to promote events and maximise participation.
- Research and identify new fundraising event opportunities.
- Gather feedback and event insights to continually improve supporter experience and event delivery.
- Support volunteers, ambassadors and stakeholders involved in Foundation events.
Key Requirements
- Experience supporting or delivering events, ideally within the charity, sports or community sectors.
- Strong customer, supporter or stakeholder engagement experience.
- Experience coordinating volunteers and working with a range of stakeholders.
- Excellent organisational skills and strong attention to detail.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Experience using CRM systems, such as Salesforce, would be advantageous.
- A proactive, flexible and positive approach with a willingness to get involved in all aspects of event delivery.
- A collaborative team player who enjoys building relationships and creating positive experiences for others.
Our Commitment to Inclusion
At Harlequins Foundation, we believe that diverse perspectives strengthen our organisation and help us better serve our communities. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive recruitment process, including making reasonable adjustments where required.
We recognise that great candidates do not always meet every requirement listed. If you are excited by this opportunity and believe you can make a meaningful contribution to the Foundation, we encourage you to apply. We value transferable skills, potential and lived experience, and would be pleased to hear from you even if your experience does not align perfectly with every aspect of the role.
Recruitment Process
Please note: we will be reviewing applications on a rolling basis and encourage interested candidates to apply as soon as possible, as interviews may be arranged before the closing date.
Delivering programmes in our communities that primarily support young people to develop the essential skills, enabling success on and off the pitch.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Participation Manager
Job Description and Person Specification
Job title Participation Manager
Hours 35 hours per week. We are opening to discussing flexible arrangements – please highlight any requests when applying.
Length of contract Permanent
Location Hybrid work between home and our Vauxhall office. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision: People shaping their health and care.
Our Mission: We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
· Finding common cause across communities and conditions by working with member charities and those they support.
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
At National Voices, our aim is to make what matters to people matter in health and care. Too often, we see decisions made about the design of health and care services which don’t consider the people who use and need those services – especially those with long term conditions and from groups experiencing inequality. While the intentions of decision makers are usually good, they can unwittingly develop services which are difficult to access, stressful to experience and which don’t enable people to live life to its full potential.
We believe that if health and care leaders were better supported to meaningfully involve people living with health conditions, disability, inequality and their carers in decisions about how services are delivered then our NHS and social care services would be more equitable, and person centred.
At National Voices, we believe that this can best be achieved by connecting health and care leaders in health and care to key groups including:
· Leaders within the patient participation movement, who can support and advise health and care leaders on how to share power with people and communities using coaching and quality improvement techniques, and by acting as a critical friend.
· Leaders from voluntary sector organisations and community groups, who can bring insight into the needs, experiences and priorities of the communities they serve. They can identify opportunities to improve how services are designed and delivered, and help connect decision-makers with communities whose voices are often underrepresented.
· People with lived experience of inequality, particular conditions or services, who bring unique expertise based on their direct experience of care. They can provide timely insight into the impact of policies and services, helping decision-makers stay tuned to current needs, experiences and priorities, rather than relying on historical evidence or assumptions.
We are looking for a Participation Manager who can manage our lived experience programme, our membership scheme and our partnership scheme. This role will ensure that where there are opportunities for people and communities to shape health and care, National Voices has the right relationships, processes and support systems in place to connect decision makers with our Lived Experience Partners, members and people with lived experience.
The Participation Manager will:
· Lead National Voices’ Lived Experience Partner programme by strengthening engagement and participation, investing in members’ knowledge, skills and confidence, and ensuring lived experience insights shape our work.
· Lead National Voices’ membership scheme by driving engagement, retention and inclusion, strengthening member relationships, embedding member insights across the organisation, and overseeing satisfaction, records and knowledge management.
· Lead National Voices’ scheme by managing partner engagement, retention and recruitment, overseeing delivery of the partnership offer, and ensuring partners receive high-quality advice, insight, connections and access to relevant people and communities.
· Develop and deliver funded projects, supporting income generation and securing resources to advance National Voices’ strategic priorities.
The Participation Manager will work in collaboration with:
· Policy and communications colleagues who have worked hard to ensure when we capture insights from people and communities, we have established relationships and ways of communicating with key players in health and care so that insights collected lead to impact.
· Research and insight colleagues who have expertise around qualitative research methods and inclusive engagement, who regularly deliver high quality qualitative research on a range of topics and on a range of topics – often focussed on surfacing the experiences of those least well served by health and care services.
· Colleagues across the organisation who lead and contribute to member and partner benefits, including policy forums, networking opportunities, events and other engagement activities.
The Participation Manager will play a central role in ensuring National Voices’ lives its values around meaningful participation so that in both our internal and external work people and communities are engaged in a timely and inclusive way, using methods that ensure their input is heard and acted upon, and their knowledge, priorities, and contributions are recognised and fairly valued.
Responsibilities
Lead our Lived Experience Partner programme
National Voices’ Lived Experience Partners are a group of 15 people who have significant experience of navigating the health and care system, expertise in meaningful participation and who have received training and support to enable constructive and strategic input into improving health and care. The majority of Lived Experience Partners have also accessed learning around coaching and are regularly matched into coaching relationships with senior leaders in health and care. Your role will be to:
· Deliver meetings where our Lived Experience Partners have opportunities for peer learning and opportunities to influence live pieces of work.
· Gather insights from our Lived Experience Partners on how they are experiencing working with National Voices and how they want to grow.
· Ensure our Lived Experience Partners are supported to grow in their knowledge, skills and confidence to influence decision making – through 1:1 catch ups, training and more.
· Lead our work matching Lived Experience Partners in high quality coaching relationships with senior leaders in health and care, ensuring that coaching duos have the support they need to gain value from the relationship.
· Diversify and grow our network of Lived Experience Partners as needed.
Lead our membership programme
National Voices’ members are a group of over 200 not-for-profit organisations who serve a diverse range of communities, including: condition-specific charities - such as Diabetes UK, Allergy UK and Lupus UK; equality charities - such as the Caribbean and African Health Network, Groundswell and National Ugly Mugs; other health, care and community based organisations – such as Compassion in Dying, Pain UK and Patient Information Forum. Our members include some of the biggest and smallest charities in England. They connect us with the experience of millions of people. Your role will be to:
· Direct the activities of our membership working group, taking lead responsibility for member engagement, stewardship, renewals, support and retention.
· Deepen the relationship with our membership, ensuring that we have the structures in place to understand their ambitions, insights, practice and ideas.
· Collaborate with colleagues across the team to ensure our members’ insights become more central to everything that we do.
· Diversify and grow our membership.
· Oversee our annual survey on member satisfaction.
· Oversee improvements in records and knowledge management.
Lead our partnership programme
National Voices’ Partners are a small group of impactful organisations who want to join National Voices in achieving our mission of making what matters to people matter in health and care, including the Nuffield Trust, the Kings Fund, the Nursing and Midwifery Council and others. Your role will be to:
· Take lead responsibility for engagement, stewardship, renewals, support and retention of organisations in our partnership scheme.
· Oversee the delivery of the partnership offer – co-ordinating requests which come from partners and collaborating with colleagues, members and Lived Experience Partners to ensure partners receive high-quality advice, insight, connections and access to relevant people and communities.
Develop and deliver funded projects
· Identify opportunities for collaboration, partnership and income generation that support our strategic priorities – leading on selected funding bids and supporting others as required.
· Develop ideas into clear, fundable proposals and secured projects. This may include designing and delivering activity such as workshops, coordinating advisory or lived experience groups, undertaking qualitative research, facilitation and engagement work.
· Plan confidently and realistically across lived experience workstreams, taking accountability for delivery, spend, and completion of agreed outcomes.
· Manage projects, programmes and budgets in partnership with colleagues and stakeholders, putting in place effective systems to ensure timely, high-quality delivery and reporting.
General
- Provide line management one Project Officer within the team, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
- Provide matrix management for other National Voices colleagues as and when required.
- Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture.
- Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.
· Follow organisational processes to measure, monitor and communicate the impact of our work
· Support good project, financial and data management
Person Specification
Values, attitudes and behaviours
· Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
· Strong commitment to equity, inclusion, and reducing health inequalities
· Proactive, flexible, and responsive, with a willingness to work in complexity
· Comfortable working both collaboratively and independently, taking ownership of delivery
· Calm under pressure and able to manage multiple priorities and tight deadlines without compromising quality
· Confident engaging with a wide range of stakeholders, including constructively challenging where appropriate
· Entrepreneurial - able to spot opportunities for growth, collaboration, and impact
· Energised by variety, able to work across diverse themes while identifying connections and opportunities
Skills and abilities
· Strong project and/or programme management skills, with demonstrable experience delivering complex, multi-stakeholder work
· Excellent organisational skills, including the ability to prioritise, plan, manage risk, and maintain high-quality delivery
· Strong communication skills, including the ability to translate complex insight and evidence into clear, accessible outputs
· Confident relationship and stakeholder management skills, including working with partners, subcontractors, and commissioned work
· Excellent facilitation and presentation skills, including delivering workshops and events to diverse audiences
Experience, knowledge and understanding
· Demonstrable experience of leading or delivering participation work with people with lived experience, ideally addressing inequality
· Strong experience of designing and delivering insight generation projects (qualitative and/or quantitative) that have led to real-world impact and improvement
· Experience of working meaningfully with people experiencing inequalities in safe and inclusive ways
· Experience of managing projects, budgets, and multiple stakeholders, working with a high degree of autonomy
· Experience of managing partnerships, funders, or commissioned work, including contributing to income generation
· Experience of facilitating workshops, events, or participatory sessions
· Understanding of the health and care landscape
· Good understanding of the participation landscape, with the ability to act as a credible contributor in the field (desirable)
· Experience of managing or contributing to coalitions or networks of VCSE or membership organisations (desirable)
· Understanding of mixed methods (qualitative and quantitative) approaches to evidence generation and analysis (desirable)
· Coaching and/or quality improvement qualifications (desirable)
· Lived experience of disability, caring responsibilities and/or inequality (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and cover letter to apply. We are also recruiting a 12 month fixed term Participation Manager role at the same time. If you would like your application to be for both roles, please make this clear when applying.
Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
You're welcome to use AI tools to help you prepare your application. However, we encourage you to make sure your application reflects your own voice and experiences. We often see similar AI-generated writing styles, which can make applications less distinctive. As a charity, we're particularly interested in hearing why our mission matters to you and how your values align with ours.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is 5pm on Thursday 30th July.
The interviews will take place in early August on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
The client requests no contact from agencies or media sales.
The Duke of Edinburgh's International Award Foundation is partnering exclusively with Robertson Bell to recruit a Finance Manager on a permanent, part-time basis (21 hours per week). This is an outstanding opportunity to join a globally respected charity at an exciting point in its evolution, taking ownership of core finance operations whilst helping strengthen the financial foundations of an organisation that empowers millions of young people across the world.
Joining during a period of positive organisational change, the Finance Manager will play a key role in a finance function that is evolving beyond traditional reporting to provide greater insight and support across the organisation and its global network of Award Operators. Working closely with the Head of Finance and Business Information, you'll have genuine ownership of the month-end process, lead a small finance team and drive continuous improvements, while also having opportunities to contribute to wider organisational initiatives that directly support young people around the world.
The organisation:
The Duke of Edinburgh's International Award is a global non-formal education and learning framework that empowers 14–24-year-olds to develop their purpose, passion and place in the world. Delivered across more than 130 countries and territories, the International Award Foundation works with partners around the world to ensure every eligible young person can take part through licensing and accreditation, global advocacy, research, training, fundraising and supporting digital transformation across the Award family.
The key duties of the Finance Manager are as follows:
- Lead the day-to-day operational delivery of the finance function, ensuring accurate financial processing, strong internal controls and the consistent application of finance policies and procedures.
- Take ownership of the operational month-end close process, coordinating timelines, reviewing ledger postings and ensuring high-quality balance sheet reconciliations.
- Manage and develop the Finance Officer and Credit Controller, providing regular coaching, support and clear direction to help them deliver to a high standard.
- Oversee all transactional finance activities, including purchase and sales ledger, payments, receipts, VAT accounting and Gift Aid submissions.
- Prepare accurate management accounts and work closely with the Head of Finance and Business Information to ensure financial data supports effective decision-making.
- Maintain audit-ready finance operations, ensuring robust documentation, clear audit trails and effective responses to audit queries.
- Drive continuous improvement across finance operations, systems and workflows to strengthen efficiency, resilience and financial control.
- Support budgeting, reforecasting and financial planning, whilst assisting with year-end financial statements, cashflow forecasting and wider finance projects.
The successful candidate will have:
- Experience within financial accounting or finance operations, including ownership of month-end processes and balance sheet reconciliations.
- Exposure to VAT, with charity VAT experience advantageous but not essential.
- Experience supervising or supporting colleagues, or the confidence and desire to step into your first formal people management role.
- A proactive mindset with the ability to identify opportunities to improve finance processes and systems.
- Previous experience within the charity or wider not-for-profit sector would be advantageous.
- Qualified as an accountant, or be in the latter stages of study.
This is a permanent, part-time opportunity working 21 hours per week, with flexibility to spread these across either three full days or shorter hours across the week. The role is based in London, operating on a hybrid basis.
Applications close on Sunday 23rd August, with first-stage interviews expected to take place during the week commencing 31st August. Robertson Bell is managing this recruitment campaign exclusively on behalf of The Duke of Edinburgh's International Award Foundation, so please submit your application as soon as possible to avoid disappointment.
Our long term ambition is that every eligible young person aged 14 – 24 will have the opportunity to participate in the Award.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a passionate and dedicated Volunteer and Promotions Manager to oversee our volunteer and placement programme and to lead appropriate community engagement and outreach initiatives.
This role will foster strong relationships and develop promotional strategies, and is vital in enhancing our organisation’s visibility and impact.
Afrocats exist to empower communities through creativity, cultural engagement, and wellbeing. Our mission is rooted in creating inclusive spaces where individuals feel safe to rediscover joy, build confidence, and connect with others. We believe in meeting people where they are, offering opportunities for growth, and challenging inequitable systems through arts and advocacy.
This is a great time to join our charity at a time of significant growth and change. No two days are the same at Afrocats and the work is fun, creative and rewarding.
Interviews will be held in late September.
An award-winning charity based in Manchester, empowering displaced women & children through creativity


The client requests no contact from agencies or media sales.
National Sales Support Manager
Starting full-time salary £26,172.40 a year. The role also includes a £5,000 a year car allowance and £1,750 a year additional allowance
Field based
Job description
Are you motivated by helping retail teams grow, perform and deliver great results? Do you thrive in a role where no two days look the same?
If so, this could be the opportunity for you.
The National Sales Support Manager will provide consistent, high impact support across Scope’s Retail Operation, focusing on engagement, training, onboarding and the delivery of national commercial initiatives.
The role will work at a national level to build capability, support performance improvement and deliver agreed projects that contribute to sustainable income growth and a consistent experience for colleagues and customers.
Permanent, full time (35 hours a week)
Location: Field based. Travel will be required as part of this role, along with opportunities for some home working.
We welcome all applications by 11:59pm GMT on Monday 10 August 2026.
There are two roles available.
The Role
In this role, you’ll
· Deliver training to shop teams and managers, supporting new initiatives (including eBay Live) and building capability through structured programmes.
· Provide onboarding for new managers and ongoing support for colleagues stepping into new or evolving roles, particularly during periods of change.
· Lead national commercial initiatives and use data-driven insights to improve shop performance through targeted support
· Plan and deliver focused interventions in priority shops, addressing challenges and embedding sustainable improvements.
· Support recruitment activity, including first-round interviews, where required.
· Collaborate closely with Area Managers and Retail Support teams, planning activity at a national level to maximise impact, and sharing best practice across shops.
For more information about the role’s responsibilities and the skills and experience required, please visit our website.
About you
· Strong understanding of charity retail operations, with the ability to improve commercial performance using data, KPIs and targeted actions.
· Experienced in designing and delivering engaging training, both face-to-face and digital, simplifying complex information into practical learning.
· Skilled in coaching and supporting managers and teams to build confidence, embed new ways of working and sustain performance improvements.
· Proven ability to work across multiple locations, managing priorities effectively and adapting approaches to different teams and environments.
· Excellent relationship-building skills, with the ability to influence and work collaboratively with a wide range of stakeholders.
· Highly organised, with strong planning and prioritisation skills to manage multiple initiatives and deliver results.
· Confident using digital tools and supporting others to adopt new systems and ways of working.
Please give examples in your application to show how you have these skills.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values
Pioneering, Courageous, Connected, Open, Fair.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day.
Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.
Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.
If you need any adjustments or support during the recruitment process, please email us via our website.
You can also find more information about requesting adjustments for interviews on our website.
Important to know:
You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
· 27 days holiday and bank holidays
· Flexible, hybrid, and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
· Discounted gym membership, cycle-to-work scheme, and more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
How to apply
Please visit our website and apply online.
Application closing date - 10/08/2026
Salary: £35,500–£39,587 per annum
Contract: Permanent
Location: London – Hybrid (3 days in Barnet, 2 days from home)
Closing date: ASAP – interviewing on a rolling basis
Benefits: 27 days annual leave (rising to 30), enhanced parental leave, matched pension up to 6%, flexible working, season ticket loan, subsidised café, employee assistance programme, Blue Light Card discounts and more.
We are delighted to be working with a leading charity to recruit a Supporter Engagement Manager into their growing Public Fundraising team. This is a pivotal role where you’ll lead on delivering and developing the Individual Giving programme, driving both supporter acquisition and retention across a range of channels including digital campaigns, lottery, appeals, and events.
You’ll play a key role in shaping supporter engagement strategy, managing budgets and performance, and working collaboratively across the organisation to grow sustainable income. This is an exciting opportunity to join an outstanding-rated charity and make a tangible difference to the lives of seriously unwell children and their families.
To be successful as the Supporter Engagement Manager, you will need:
- Demonstrable experience delivering successful Individual Giving and supporter stewardship programmes
- Experience planning and executing digital fundraising campaigns (acquisition and/or retention)
- Strong experience managing budgets and analysing performance
- Excellent organisational skills and experience working with CRM systems and supporter segmentation
If you would like to discuss this role with us, please contact us and quote reference 3010EI.
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector; you can read more about our commitment to diversity here: www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
We take a relationship-led approach to recruitment in the charity sector and partner with you as a leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
Communities Manager x2
Contract type: 12-month fixed term contract
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Mobile worker with regular travel expected across either the North East OR London and the South East of England (typically 1-2 days a week, with occasional overnight stays) plus occasional travel elsewhere in the UK.
Salary range: £44,000 - £49,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
As a Communities Manager, you will play a vital role in building trusted relationships with communities, community organisations and partners to ensure the voices of people affected by cancer are heard, valued and embedded in decision-making.
You will provide leadership and expertise in community engagement, helping to empower and mobilise communities to influence improvements in cancer care and support. Working collaboratively across Macmillan and with external stakeholders, you will develop sustainable community networks, strengthen local capacity and capability, and support communities to become equal partners in co-design and systems change initiatives.
This is an exciting opportunity for someone who is passionate about tackling health inequities, building meaningful partnerships and creating lasting impact for underrepresented and marginalised communities.
Key responsibilities:
- Build and maintain strong relationships with community organisations, grassroots groups and system partners.
- Develop and deliver community engagement plans that increase participation and amplify underrepresented voices.
- Support communities to influence decision-making, service design and systems change initiatives.
- Identify opportunities to strengthen community capacity, capability and sustainable networks.
- Use insight and data to prioritise communities where the greatest gaps exist.
- Support community organisations to access funding, resources and campaigning opportunities.
- Plan and deliver community engagement activities and events.
- Measure and evaluate the impact of community engagement and participation activity.
About you
- Experience of community engagement, partnership development and stakeholder management.
- Experience of building relationships and working collaboratively across diverse communities and organisations.
- Deep understanding of and passion for tackling inequities and amplifying the voices of marginalised communities.
- Strategic thinking and ability to work effectively in a matrix environment.
- Knowledge of co-design, co-production and community-led approaches.
- Strong communication, influencing and interpersonal skills.
- Ability to use insight and data to inform decisions and drive impact.
- Understanding of the wider health and care system (desirable, not essential)
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Sunday 2nd August
1st stage interviews: Online interviews will take place on the week commencing 17th August (exact dates TBC)
2nd stage interviews: Online interviews will take place on the week commencing 24th August (exact dates TBC)
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Are you passionate about helping people feel confident and connected, as well as building relationships across community, voluntary sector and research environments?
If so, you may be the Community Research & Engagement Associate we’re looking for.
We’re seeking a warm, organised, community-minded individual to support a growing programme of research, involvement, engagement and participation across Somerset’s voluntary, community, faith and social enterprise (VCFSE) sector.
The role will support activity linked to Somerset’s Research Engagement Network (REN), Somerset Health Determinants Research Collaboration (HDRC) and wider research, partnership and engagement activity across Spark Somerset.
The postholder will play an important role in helping strengthen connections between communities, VCFSE organisations and research partners, ensuring community voices and experiences help shape future research and engagement activity.
You don’t need to come from a traditional academic research background – if you have an interest in research, participation and community engagement, and understand how community insights and lived experience can help shape better services, we’d love to hear from you.
This is a fixed-term role, working approximately two days per week for six to seven months. The budget is £10,000 inclusive of VAT and costs such as travel and connectivity.
For further information about the position and who we’re looking for, please visit our website.
We support and champion Somerset’s charities and voluntary organisations to help change lives and build healthy, resilient communities.



The client requests no contact from agencies or media sales.
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a dynamic and experienced Projects and Partnerships Manager to lead Afrocats’ projects, programmes and partnership work. This role offers an exciting opportunity to oversee complex projects, manage diverse teams, and drive organisational growth through effective partnership development. The successful applicant will be responsible for motivating and coordinating cross-functional teams, ensuring project delivery aligns with organisational objectives, and cultivating important partnerships.
Afrocats exist to empower communities through creativity, cultural engagement, and wellbeing. Our mission is rooted in creating inclusive spaces where individuals feel safe to rediscover joy, build confidence, and connect with others. We believe in meeting people where they are, offering opportunities for growth, and challenging inequitable systems through arts and advocacy.
This is a great time to join our charity at a time of significant growth and change. No two days are the same at Afrocats and the work is fun, creative and rewarding.
Interviews will be held at the end of September.
All applicants must submit a CV and cover letter to apply for this post.
Interviews will be held at the end of September.
An award-winning charity based in Manchester, empowering displaced women & children through creativity

