84 Facilities office manager jobs

Join us as our Community Fundraising Manager (maternity cover) at The Grand Appeal, the Bristol Children's Hospital Charity and play a key role in growing our community fundraising programme. You will inspire and support individuals, schools, groups and organisations to raise vital funds through creative and engaging fundraising activities, while leading the strategy, development and delivery of our fundraising campaigns to maximise income and help make a lasting difference.

As Community Fundraising Manager you will:

• Work on strategy and ensure that targets are met within the community fundraising programme.
• Be responsible for the development and delivery of our diverse community fundraising portfolio, identifying opportunities to scale activity and maximise income.
• Oversee a range of established fundraising programmes such as Hot Dog Dash, Gromit’s Grand Read, our School’s Programme and our Christmas project – Shine Bright, while also developing innovative new campaigns to engage supporters.
• Be responsible for stewarding our high-level supporters and will be great at relationship building with a warm and engaging personality. 
• Thrive on meeting and inspiring the public through presentations and talks.
• Bring empathy, compassion and emotional intelligence to the role and be able to sensitively support and converse with families in difficult situations and guide their fundraising appropriately, offering the highest quality stewardship at all times.
• Line manage, motivate and inspire members of the Community team. Working closely together, you will manage workloads ensuring that all fundraisers are stewarded to the highest standard and ensure the team delivers key activities effectively.

If you are motivated by purpose, value and integrity, and want your work to have real-world impact, we would love to hear from you. While this is a fixed term contract there is potential for this to be extended depending on organisational requirements and growth. 

The closing date/time for applications is midnight on Wednesday 30 September 2026. 

We will be interviewing on a rolling basis from Monday 21 September and could close the vacancy early if a suitable applicant is appointed.

A Rocha UK is a unique Christian nature conservation charity, mobilising Christians and churches to care for the natural world. We are a member of the Worldwide A Rocha Family, a federation of Christian conservation charities, and we have sister organisations in 23 other countries. A Rocha UK has a staff of 25 and many volunteers. We run nature conservation activities on our own reserves, advise a national network of conservation partners, inspire Christians to protect nature and act on climate change through our Wild Christian scheme, and run the popular Eco Church scheme for local churches. Our office is close to overground and tube stations, with its own secure cycle and parking facilities.

In 2026 we launched a new three year strategy with exciting goals of deepening our support to those in each of our programmes and increasing our reach in order to see more people equipped to care for creation. We also have a heightened focus on cross-cutting issues of social justice, climate resilience, becoming more prophetic and ensuring we are both learning from and serving all of the UK. Among others, a key enabler to fulfilling this strategy is growing our income from just under £1m to £1.25m by the end of 2028, which this new role will play an important part in.

A Rocha UK is engaged with a large Christian constituency (Nearly 23,000 individuals on its e-mail lists, over 9000 churches registered for Eco Church across 25 denominations, over 60 Partners in Action, ranging from Christian conference centres through to community farms, and over 8000 individuals in Wild Christian - for individuals and households looking to live more sustainably).

This role is focused on growing Individual and Church giving from this constituency. There is work to do on developing engaging supporter journeys and fundraising appeals. There is also opportunity to develop fundraising propositions and take creative approaches to growing new donors. As well as the opportunity to be involved in developing our Wild Christian programme. 

For more information please click on the job description below. 

Are you a highly organised brand and creative professional who knows how to write a great brief and turn it into high-quality work? Do you enjoy bringing together colleagues, designers and suppliers to deliver creative projects that strengthen a brand and engage audiences?

The Royal College of Radiologists is looking for a talented Brand and Creative Officer to help bring our brand to life. Working closely with our Brand Manager and colleagues across the organisation, you'll play a key role in ensuring everything we produce reflects our values, strengthens our reputation, and engages our members and stakeholders.

This is an exciting opportunity for someone who combines creative thinking with strong project management and stakeholder management skills. You’ll be comfortable creating assets when needed, but just as importantly you’ll know how to write a creative brief, coordinate teams and keep projects moving from brief to deliver.

What you'll do:

• Manage creative and brand projects from brief to delivery, coordinating stakeholders, designers, agencies, suppliers, timelines and budgets.
• Act as a brand guardian, providing practical advice on our visual identity, positioning, messaging and tone of voice.
• Work closely with our in-house designer and external creative partners to deliver high-quality, engaging work that meets the brief and strengthens the RCR brand.
• Build strong relationships across the organisation, understanding colleagues’ needs and confidently advising, influencing and constructively challenging where needed.
• Manage relationships with design agencies and creative suppliers, ensuring work is delivered to a high standard, on time and within budget.
• Create and adapt accessible, on-brand assets and templates using Canva and other design software.
• Support the branding and promotion of RCR events, helping us maximise engagement before, during and after each event.
• Manage branded templates and maintain an effective digital library of images and creative assets.

What you'll need:

• Experience managing creative projects from brief through to delivery, including coordinating timelines, stakeholders, suppliers and competing priorities.
• Strong project management and organisational skills, with the ability to keep multiple projects moving while maintaining quality and meeting deadlines.
• A good understanding of brand strategy, visual identity and tone of voice, and experience maintaining brand consistency across different channels and touchpoints.
• Excellent stakeholder management and influencing skills, with the confidence to give clear advice, manage expectations and build effective relationships at all levels.
• Experience working with design agencies or creative suppliers, including briefing work, giving constructive feedback and managing delivery against deadlines and budgets.
• A high level of proficiency in Canva, with the ability to create and adapt professional, engaging and on-brand assets and templates.
• Knowledge of Adobe Creative Cloud, including InDesign.
• Excellent attention to detail, sound judgement and a proactive, solutions-focused approach

At the RCR, you'll be part of a collaborative and purpose-driven organisation that works to improve patient care and support excellence in clinical radiology and oncology. You'll have the opportunity to shape and strengthen a respected national brand while developing your skills within a supportive and ambitious team.

Ready to make an impact? We'd love to hear from you. Apply today and help us bring the RCR brand to life.

When you join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

In this role you are responsible for day-to-day operational activity across both finance and HR functions, working closely with the Finance Officer and reporting to the Head of Finance (with ‘dotted line’ reporting to Director of Finance and Operations in respect of HR activity). 
The role requires effective use of systems to enable efficient processes, with responsibility for data held on the HR system and management of routine employee related processes including recruitment and onboarding. The role also shares responsibility for processing invoices and payments on the finance system, responding to queries from colleagues and 3rd party partners. You will provide support for Head of Finance and Director Finance and Operations where required, including data analysis, reporting and preparation of returns across both finance and HR remits.

How to apply
To apply for this role please send your CV and cover letter (maximum two pages) including responses to the three questions below:
1. Tell us about a time when you identified a process that could be improved or made more efficient. How did you approach making the change, and what did you do to ensure the process was accurate, consistent and effective?
2. Describe a situation where you had to handle sensitive financial or employee information while also resolving a difficult or confidential issue. What approach did you take?
3. Give an example of when you have had to manage competing priorities. How did you decide what to do first, and how did you ensure important deadlines were met?

HR and Recruitment
• Maintain accurate data on our HR system including starters, leavers, holiday and other absences
• Report on key employee metrics including sickness absence, holiday, TOIL, diversity
• Support line managers with recruitment activity including making effective use of the Applicant Tracking System to ensure a good candidate experience and to report recruitment metrics to enable continuous improvement
• Manage onboarding for new starters including reference requests, pre-employment checks, induction processes
• Coordinate arrangements for training sessions for staff
• Support Head of Finance with monthly payroll processes
• Support Director of Finance and Operations in maintaining and publicising HR policies, keeping the Employee Handbook current
• Maintain up to date employee guides and templates for key HR processes including appraisals, mid year reviews, recruitment, induction, flexible leave

Finance Administration
• Maintain appropriate employee access to Finance Systems, including being able to claim staff expenses and raise sales invoice requests, and support employees in using these systems. 
• Respond to queries in the central accounts mailbox, liaising with internal and external stakeholders.
• Support Head of Finance and Finance Officer with Purchase Ledger, including posting and payment of supplier invoices in a timely manner, ensuring accurate coding and authorisation in line with limits, maintenance of supplier accounts, reconciliations and remittances.
• Support Head of Finance and Finance Officer with management of company credit cards and virtual cards, including reconciling statements and accurate posting to the ledger. 
• Assist in raising sales invoices and accurately recording income. 
• Assist with Credit Control, chasing overdue debts and reporting to the Head of Finance.
• Support Head of Finance with analysis of financial data from the finance system (Xero) for reporting and other ad-hoc purposes
• Assist in maintaining up to date procedures. 

There is an opportunity to attend theatre press nights where appropriate and to take advantage of trade tickets when offered

This role sits within the Finance and Operations team whose focus is to ensure the organisations operate as effectively and efficiently as possible. Our team operates across Finance, HR, Technology, Facilities and Compliance, to ensure that systems and processes are set up which promote smooth delivery and support the work of the organisations. This includes adherence to regulatory requirements and best practice standards

Are you curious about what digital data can tell us about how people find and engage with content?

We’re looking for a Digital Analytics Coordinator to join the Communications Directorate at the Royal College of Radiologists. In this role, you’ll analyse performance across our website, email and social channels, turning complex data into clear insight that helps shape how we plan and evaluate content and campaigns. You’ll also help ensure we’re measuring digital activity effectively, using tools including GA4 and Google Tag Manager to implement and maintain tracking.
 
Working closely with colleagues across the Content and Brand teams, you’ll help us understand what’s working, how our members are engaging with our content and where we can improve. Your insight will help us make evidence-based decisions, test and learn from what we do, and improve the digital experience we provide for our members.
 
What you’ll do:

• Gather, analyse and present performance data across the College’s digital channels, including website, email and social media
• Maintain analytics dashboards and produce regular insight highlighting trends, changes in performance and opportunities to improve engagement.
• Implement, test and maintain tracking through GA4 and Google Tag Manager, ensuring digital activity is measured accurately and consistently.
• Work with Content and Brand colleagues to establish appropriate measures for campaigns and evaluate performance against agreed objectives and KPIs.
• Analyse campaign and audience behaviour across digital channels, identifying the content, channels and approaches driving engagement.
• Use email performance data, segmentation and A/B testing to identify opportunities to improve targeting and engagement.

What you’ll need:

• Experience analysing and interpreting data from digital platforms such as GA4, Search Console, social media and email marketing platforms, and using insight to inform content and marketing decisions.
• Practical experience of GA4 and Google Tag Manager, including implementing, testing and troubleshooting tracking.
• Experience creating dashboards, automated reports or data visualisations and measuring performance against objectives and KPIs.
• Experience using segmentation, A/B testing or dynamic content within an email marketing platform to evaluate and improve performance.
• Strong analytical skills and the ability to turn complex data into clear, practical recommendations for non-specialist colleagues.
• Excellent attention to detail, with a strong commitment to data quality and accuracy.
• A collaborative and organised approach, with the ability to work across teams and manage multiple priorities.

Experience in a membership organisation, charity or not-for-profit environment would be beneficial but is not essential.

Why work with us?

The RCR is a membership organisation and charity that works with our Fellows and members to improve the standard of medical practice across the fields of clinical radiology and clinical oncology.

You’ll join a friendly and ambitious organisation with a clear sense of purpose – and a team that’s proud to support doctors working at the heart of cancer and imaging services.

When you join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

We are looking for a person with an understanding of working with a values-driven team of people, in the charity or not-for-profit sector.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation in effective ways of working, whilst freeing up senior leaders and spokespeople to undertake influencing, communication, partnership development and fundraising activities.

The Operations and People Manager will help Sustain function effectively as an organisation and be a great place to work. This is a senior, trusted role working closely with the Chief Executive, Senior Leadership Team (SLT), Senior Management Team (SMT), line managers and Trustees to strengthen our people, operational and governance systems.

The post-holder will lead practical improvements in HR, people processes, line management standards, staff development, onboarding, offboarding, organisational culture and compliance. They will combine sound judgement, strong systems thinking and a people-centred approach, helping Sustain keep processes clear, proportionate and well-managed, while supporting colleagues to focus on effective delivery.

The mission of the Sustain alliance is to catalyse systemic change in the UK’s food and farming system – securing a healthy, fair, and sustainable future for all people, nature and a stable climate. Working in collaboration with our alliance members and others, we run a range of advocacy work, projects and campaigns to achieve permanent changes in policy and practice; and to engage more people, organisations and communities in being food system change-makers.

As with all senior roles at Sustain, the person appointed to this role will work mainly at the Sustain office in London during their probationary period, and thereafter at least half of working hours at our office, whilst benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and well-being benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Role and responsibilities
•Strengthen Sustain’s people, HR, operational and governance systems so that the charity works effectively, fairly and well.
•Help Sustain be a great place to work, with clear standards, supportive line management, good staff development and a positive, inclusive culture.
•Lead on high standards and practical improvements in recruitment; induction; probation; appraisals; people and HR processes; line management skills, knowledge and tools; staff consultation; and organisational policies and practices.
•Support senior leaders, line managers and Trustees with clear advice, reliable processes, good records and proportionate and effective risk management.
•Develop and maintain systems that are simple, useful and appropriate for Sustain’s size, values, resources and legal responsibilities
 

Tasks and responsibilities:

Organisational operations and systems
•Lead on managing and developing the charity’s operational activities.
•Ensure that senior management actions that support operational effectiveness are managed and carried out in a timely way, via an accessible and accountable process.
•Lead and/or participate in a range of internal groups that support operational effectiveness.
•Support the Chief Executive, Senior Leadership Team (SLT) and other relevant staff with governance matters, including:
oReporting to the Council of Trustees on operational and people matters;
oPerformance of the ‘Company Secretary’ role on behalf of Trustees;
oTrustee recruitment, induction and management of necessary information and processes;
oAppropriate compliance with the Charity Governance Code.
•Working with the Chief Executive and Chair of the Council of Trustees, help prepare and coordinate the agendas and the running of the quarterly board meeting and occasional (at least annual) staff and Trustees strategy day, as well as the Sustain AGM, Annual Report and Trustee elections (annual), as one of the key links in communication with and between Sustain’s Council of Trustees.
•Lead on development and implementation of one or more relevant chapter of Sustain’s Organisation Development Plan (ODP).

•Support the planning and running of events, working with Sustain team leads, partners, venues and contributors.
•Work with the Head of Finance, Head of Digital and Design and external suppliers to help ensure office, IT and operational arrangements are appropriate and support effective working.
 

People, HR and employment processes
•Lead development and implementation of HR processes, practical actions and transactions, using external HR and/or legal advisors for authoritative support and advice where needed.
•Lead on full lifecycle support for Sustain staff including:
oEffective and inclusive recruitment, onboarding and offboarding – implementing Sustain’s commitment to recruitment for diversity – working with SMT, finance and admin leads;
oCreating, grading, reviewing and updating job descriptions, working with line managers and the senior leadership team;
oManaging employment contract variances; funding precarity; end-of-contract and risk-of-redundancy processes, working with senior managers, line managers, affected employees and HR/legal advisors;
oCreating or supporting a range of opportunities for people from diverse backgrounds and identities to get involved.
•Act as first point of contact for HR queries, taking ownership of policies and process, culture and employee relations; informed by HR advice, consultation and annual staff survey, including overseeing an action plan to embed areas of good practice, and to pursue improvements in an accountable way.
•Regular review of job descriptions, grades, progression and staff benefits within Sustain to ensure we remain competitive within the sector.
•Provide or commission sector benchmarking data, analysis and recommendations to inform decision-making, using a methodology agreed with Trustee oversight, on matters such financial and non-financial staff benefits.
•Maintain and improve the Staff Handbook, Recruitment Handbook, and related policies, guidance, advice and other support.

Line management standards, learning and staff development
•Lead the development and implementation of clear, practical standards for line management at Sustain, working with SLT, SMT, the Line Managers Forum and external advisers where appropriate.

•Develop and oversee implementation of key processes such as annual appraisals, annual planning and objective-setting, and a suitable performance management process.
•Help ensure objective-setting, personal development and progression conversations are undertaken routinely, and that these and performance management are handled consistently, fairly and in line with Sustain’s values and legal responsibilities.
•Support line managers to run effective 1-to-1s, probation reviews, appraisals, workload conversations, development conversations, and difficult conversations where needed.
•Ensure suitable and sufficient ongoing learning opportunities and training for the staff team and the Line Managers group, driving the charity’s approach to consistent standards, personal development and career progression.
•Maintain and improve the Line Managers Handbook and related tools, templates and guidance.
Culture, EDI, staff voice and union liaison
•Manage and develop Sustain as a great place to work, with a working culture and practices that support effective delivery, as well as health, wellbeing and personal development.
•Serve as an active member of the Diversity Group, to implement and innovate on equity, diversity, inclusion and anti-racism, and to gather data to measure and report on impact and progress.
•Working with the CEO, provide a route for requests and suggestions from the Health and Wellbeing Group to be properly considered and actioned as appropriate.
•Develop and support ways for staff voices to be heard and influence policies, practices and organisational culture, and for staff to be able to raise ideas and concerns confidently and see actions taken as a result.
•Support structured staff consultation and union liaison processes, helping ensure they are well-organised, transparent, well-documented and conducted in line with Sustain's policies and recognition arrangements.

Governance, compliance and risk management
•Develop and update key resources, contributing to useful reference sets such as the Staff Handbook, Recruitment Handbook and Line Managers Handbook, including overseeing production, maintenance and updating of all policies, procedures and guidance relevant to operations and people.
•Ensure Sustain complies with all employment, health and safety, data protection, charity legislation and statutory guidance including filing at Companies House and maintaining organisational records with the Charity Commission, and managing the risk register and internal policies tracker.

•Ensure adherence to health, safety, diversity and safeguarding procedures in the office, in hybrid working and for events and activities; undertaking comprehensive risk assessments for events and activities; and ensuring appropriate risk mitigation, staff communication and updates to guidance.
Other
•Potential for this role to line-manage one or more member of staff, volunteer, paid intern and/or external consultant, offering 1-to-1 support for objective-setting, work delivery, coaching and pastoral matters.
•Any other reasonable tasks and duties, agreed with the Chief Executive, consistent with the nature and level of the role.

Person specification / What we’re looking for:

Qualifications and requirements
•Significant experience operating at a senior level in a people, HR, operations or an organisation development role, including responsibility for organisational systems and staff management. [E]
•Experience of working in a charity, not-for-profit, campaigning, membership, alliance or other values-led organisation. [D]
•Demonstrable commitment to the operations and people role through a relevant qualification, training or other continuing professional development (CPD). [D]
 

Experience
•Significant experience leading organisational, people or operational improvement and advising senior decision-makers. [E]
•Developing skills and learning plans, and commissioning and/or delivering learning opportunities including training, workshops, facilitation and/or coaching. [E]
•Managing employment contracts to improve employee information and job security, especially where funding is short-term and project-based, with insights into good practice. [D]
•Delivering training and/or guidance to improve people-related functions to be delivered by line managers. [D]
•Working in a unionised organisation. [D]
Skills, abilities and attitudes
•Confidence and experience to take a leadership role on operational and people matters, working with the Chief Executive, Trustees and senior managers. [E]
•Strong problem-solving skills, and negotiation skills and the ability and confidence to provide insightful and constructive proposals and advice. [E]
•Excellent project management skills. [E]
•Aptitude for managing financial information and budgets. [D]
•Ability to communicate clearly and sensitively in writing and verbally, including on complex, confidential or contentious matters. [E]
•Proficiency with computer software and records management. [E]

Knowledge
•Knowledge and experience of end-to-end management of staff team members and their development: recruitment, induction and probation; learning experiences, skills and training; personal and career development; performance management; support for health and wellbeing; and HR processes. [E]
•Sound knowledge of UK HR and employment rules and statutory guidance, and their implementation in good practice. [E]
•Knowledge of IT, online and practical systems for improving processes and efficiency. [D]
 

Attitudes and personal qualities
•Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines; whilst having the judgment to know when and who to consult before proceeding. [E]
•High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with individuals and a wider team. [E]
•Commitment and ability to work at our office in East London regularly. [E]
•Demonstrable commitment to equity, diversity, inclusion and racial justice. [E]
•Commitment to the mission and values of Sustain, and an interest in healthy and sustainable food and farming. [D]

Application closing date: Monday 14 September at 5pm (BST)

First stage interviews will take place (via Zoom) on: Wednesday 23 September 2026

Second stage interviews to take place in-person (London office) on: Wednesday 30 September 2026

Early applications are encouraged.

For any queries, please contact our recruitment team.

The Sports Development Officer role develops, leads and coordinates sports activity programmes that increase participation and use sport to improve health, reduce crime and build social inclusion - working to the Selby Trust’s ‘Selby Active Sports Strategy’. 

In this role you will: 

• Grow and diversify Selby Active's sports portfolio while sustaining existing relationships (i.e. charities, the NHS, local authorities (Haringey Council and Enfield Council), funders (Including Tottenham Hotspur Foundation, England and Wales Cricket Board and Middlesex in the Community), schools and colleges and sport national governing bodies (NGBs).

• Build and maintain partnerships with strategic and local stakeholders

• Focus delivery on under-represented groups — young people, women, older and disabled people, and ethnically diverse communities

• Address issues of health, crime, and social inclusion

The role requires flexible work, including some evenings and weekends, to achieve the best possible outcome within available resources.

Principal accountabilities

• Recruit, supervise, train and manage Selby Active coaches, staff, volunteers and instructors, ensuring high-quality service delivery.

• Lead project coordination, planning, ongoing development and budget management, setting high-quality standards; work with the Partnerships and Funding Manager on sports bids.

• Identify sport, recreation and health initiatives, overseeing strategic planning and implementation.

• Coordinate, deliver and promote activities, classes and events - particularly for under-represented groups - working with internal colleagues and Haringey and Enfield Councils to develop a varied programme for the new Selby Centre.

• Engage informal and registered sports groups, especially those in our community, ensuring they are aware of the activities available to them.

• Represent Selby Trust and build effective relationships with sports users, volunteers, local sports groups, local authorities and awarding/professional bodies, including at local, regional and national meetings, seminars and conferences.

• Lead engagement with sports partners and proactively reach out to local clubs, delivering against KPIs and drawing on their collective expertise.

• Support capacity-building for small sports organisations, including identifying organisations for Selby's GLA-supported business support programme.

• Organising workshops, accredited courses and mentoring programmes.

• Monitor and evaluate our on-site activities and services, interpreting data to produce high-quality reports and presentations for funders and stakeholders (including the Board of Trustees and local authorities).

• Identify, apply for and provide information on sports grants and sponsorship, working with the Partnerships and Funding Manager.

• Co-lead the capture of stories, case studies and content for Selby Trust's digital channels.

• Work with Pre- and Post-16 initiatives to encourage sports participation and parental involvement.

• Check venues and manage facilities.

• Develop a community membership scheme.

• Work within relevant guidelines, including equal opportunities, health and safety, and safeguarding and child protection.

Requirements and skills: Essential

• Passion for sport

• A relevant qualification or demonstrable equivalent experience in sports development, coaching or community engagement

• Experience in community sports groups/club engagement and organising effective outreach & events

• Experience in monitoring and evaluation, and in producing reports and delivering presentations

• Strong and effective written/verbal communication skills

• Proven ability to engage and communicate with people from a wide range of social, cultural and ethnic backgrounds – including older and disabled people –and openness listening to and reflecting diverse views

• Stakeholder management and network building

• Good organisational skills – able to prioritise workload, manage time and meet deadlines, working both on own initiative and as part of a team

• Good level of working knowledge in Office 365 – Word, Excel, PowerPoint, Outlook, SharePoint

Requirements and skills: Desirable

• Understanding of social justice issues, particularly in relation to community empowerment

• Familiarity using HR systems, I.e. Bright HR

• Knowledge of local community and statutory and non-governmental organisations locally

• Knowledge of working with a CRM system and/or Project management system such as Salesforce

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

Operation Manager - Fitness to Practise (2 year fixed term)

The role

We're looking for Operational Managers to work in our Triage, Investigation, and Legal teams. The teams assess and investigate complaints and concerns we receive that might call a registrant's fitness to practise into question.

The Operational Manager will play a leading role in public protection by:

• Working within our statutory powers and making sure the team delivers its work on time and to a high standard, including managing workloads, following guidance and processes, and meeting quality measures
• To provide effective and inclusive management and leadership to a team by supporting their personal development and helping to develop their skills and knowledge

• Making fair, well‑reasoned decisions on operational, casework, people and resource matters.

The person

Applicants must demonstrate their previous experience of managing teams in a fast-paced operational environment and must be able to apply established policies, guidance, and procedures. You need to have excellent analytical skills and be able to produce well written decisions, which are well-reasoned and clearly explain how and why decisions are reached. You must be able to effectively manage and prioritise a varied workload and the ability to manage your own time is essential.

You can find more detail on the tasks you will undertake and the essential skills required for the role in the job description.

Successful candidates will be required to attend face-to-face induction at the start of your role, in our Manchester office. Annual leave will not be permitted during this period, unless in exceptional circumstances and with prior approval. The current office attendance requirement is a minimum of two days per month (subject to change).

We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.

GMC benefits

You'll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Hybrid and flexible working
• Attractive salary that's reviewed annually
• Private medical insurance
• Bike lockers and shower facilities

To find out more please

How to apply

If you are interested in applying for this role, please provide a CV and a supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, providing examples where possible.

Please note, applications submitted without the above information will be considered incomplete and not shortlisted.

Details on how to complete the application can be found in the attached guidance document.

We will let you know whether you will progress to the next stage of the recruitment process.

We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.

About the GMC

We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.

Equality, Diversity and Inclusion

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent, and free from discrimination. We are committed to the Disability Confident employer scheme and support its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)

Operation Manager - Fitness to Practise (2 year fixed term)

The role

We're looking for Operational Managers to work in our Triage, Investigation, and Legal teams. The teams assess and investigate complaints and concerns we receive that might call a registrant's fitness to practise into question.

The Operational Manager will play a leading role in public protection by:

• Working within our statutory powers and making sure the team delivers its work on time and to a high standard, including managing workloads, following guidance and processes, and meeting quality measures
• To provide effective and inclusive management and leadership to a team by supporting their personal development and helping to develop their skills and knowledge

• Making fair, well‑reasoned decisions on operational, casework, people and resource matters.

The person

Applicants must demonstrate their previous experience of managing teams in a fast-paced operational environment and must be able to apply established policies, guidance, and procedures. You need to have excellent analytical skills and be able to produce well written decisions, which are well-reasoned and clearly explain how and why decisions are reached. You must be able to effectively manage and prioritise a varied workload and the ability to manage your own time is essential.

You can find more detail on the tasks you will undertake and the essential skills required for the role in the job description.

Successful candidates will be required to attend face-to-face induction at the start of your role, in our Manchester office. Annual leave will not be permitted during this period, unless in exceptional circumstances and with prior approval. The current office attendance requirement is a minimum of two days per month (subject to change).

We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.

GMC benefits

You'll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Hybrid and flexible working
• Attractive salary that's reviewed annually
• Private medical insurance
• Bike lockers and shower facilities

To find out more please

How to apply

If you are interested in applying for this role, please provide a CV and a supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, providing examples where possible.

Please note, applications submitted without the above information will be considered incomplete and not shortlisted.

Details on how to complete the application can be found in the attached guidance document.

We will let you know whether you will progress to the next stage of the recruitment process.

We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.

About the GMC

We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.

Equality, Diversity and Inclusion

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent, and free from discrimination. We are committed to the Disability Confident employer scheme and support its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)

St Barnabas with Christ's Chapel is a large, thriving, inclusive parish at the heart of Dulwich Village. This is an exciting opportunity for you to join our team in a central role that is key to the continued flourishing of our busy parish. This is a reconfigured and expanded role where you would have the opportunity to make a real difference to how we work together and implement our vision and mission priorities. In return we would offer you warm, collegiate, and engaged colleagues, both staff and volunteers.

This role is ideal for you if you a hands-on, collaborative, relational, and mission driven Christian professional who can balance operational excellence with a heart for people and community. As Operations Manager you will oversee the parish’s resources: people, buildings, IT, and finances, developing systems and structures that are effective, flexible, and culturally responsive.

PURPOSE:

● To work collaboratively with the Vicar, Wardens, PCC (church council), staff and congregation, supporting St Barnabas with Christ’s Chapel as we live out our vision and implement our Mission Action Plan (MAP).

● To help nurture a staff and volunteer culture rooted in mutual respect, honest communication and shared responsibility, supporting healthy rhythms of work and life.

● To be responsible for the management of the parish’s resources of people, buildings, IT, and finances. Developing effective, efficient, and flexible administrative processes, and robust and appropriate structures for leadership, management, and governance (including statutory compliance).

As a leadership role within a Church of England parish, there is an occupational requirement for the post-holder to be a Christian and enthusiastic about the vision and values of St Barnabas with Christ’s Chapel.

Full details of the role, benefits and the person specification for this exciting role can be found in the attached job pack. 

We look forward to hearing from you. 

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Business Support Administrator to join Solace Women’s Aid.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

As Business Support Administrator, you will be responsible for creating a welcoming working environment at our Head Office in Camden. This is also a space where our service users should feel safe and cared for, which is a key part in ensuring that our Head Office runs smoothly for our service users, staff teams, volunteers and visitors.

As part of the Business Support team, you will also deliver cross organisational services to support business operations, which includes insurance, utilities, IT, phones and Health & Safety reporting.

About You

You’re passionate about meeting the needs of our service users and you bring a positive can-do approach to your work. Your experience of adopting processes and systems to embed best practice in support functions will help you to excel in this role.

You work well in diverse teams, and as an active team player, you're keen to work with colleagues towards common objectives.

Additional Information

The postholder will provide on-site business support within our Head Office. Given the nature of this role, we are unable to offer hybrid working for this position.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

· Flexible working

· Focus on learning and development (internal career progression and training)

· Generous holiday entitlement

· Employer pension contribution

· Family-friendly leave and enhanced maternity pay

· Access to Inclusion Networks

· Daily clinical debriefing

· Two paid wellbeing days

· Employee Assistance Programme providing free 24/7 support and advice

· Employee Benefits Platform offering staff discounts, benefits, and savings

· Flow & Restore yoga classes

· Meditation sessions

· Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

Values, Behaviours & Competencies

Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

Head of Operations 

Bath | c.£47,000 – £49,000 | Full-time | Permanent

Are you an experienced operational leader who enjoys bringing people, processes and systems together to make an organisation work better?

We’re working with a fantastic Bath-based education charity to recruit a new Head of Operations at an exciting point in its development.

This is a broad and influential role, overseeing the organisation’s central operations across finance, facilities, data and insight, and administration. You’ll manage a team of experienced functional leads and create the effective ‘engine room’ that allows the wider organisation to focus on delivering for its beneficiaries.

The role

Reporting directly to the Chief Executive, you’ll take responsibility for the smooth and effective running of central operations, with a particular focus on finance and financial planning, alongside organisational resilience, risk, compliance and continuous improvement.

Your responsibilities will include:

· Leading and developing a multi-disciplinary operations team

· Overseeing the finance function, including financial management, reporting and compliance

· Leading the annual budgeting, financial planning and resource allocation process

· Overseeing facilities, infrastructure, data and central administration

· Leading on operational risk, business continuity and regulatory compliance

· Improving systems, processes and ways of working across the organisation

· Supporting annual planning, organisational development and strategic delivery

· Working closely with the Chief Executive, senior leadership team and Trustees

· Managing relationships with external consultants, suppliers and other key partners

· Helping build a collaborative, effective and continuously improving organisational culture

The role has significant breadth, but you don’t need to be a technical specialist in every area. We’re looking for someone with the judgement to know when to lead directly, when to draw on the expertise within their team and when external support is required.

About you 

This could suit someone from an operations, finance or facilities background who has progressed into broader organisational leadership.

You’ll need significant experience of managing across multiple functions, alongside a track record of leading teams and improving systems and processes.

You should also be comfortable overseeing budgets and financial processes, managing risk and compliance, and working with external suppliers or professional advisers. Experience within a charity, education, membership or other mission-driven environment would be particularly valuable.

Most importantly, we’re looking for a practical and solutions-focused leader who enjoys bringing different functions together. Someone who can see the bigger picture but is equally comfortable getting involved when needed, building strong relationships and maintaining momentum through change.

This is a new role within an organisation already midway through an ambitious development programme, so there is a genuine opportunity to influence how the organisation operates in the future.

Salary: c.£47,000 – £49,000
Location: Bath – predominantly campus-based with some flexibility for remote working
Contract: Permanent
Hours: Full-time

Closing date: 21st September 2026

If you’re looking for a broad leadership role where you can make a tangible difference to how a values-led organisation works, we’d love to hear from you.

The Engagement Events Manager plans and delivers cultivation and stewardship events that meet and exceed our engagement objectives. Sitting within the Philanthropy team, the Engagement Events Manager builds strong working relationships with colleagues across Fundraising and the Trust to deliver successful and inspiring events. The role is responsible for delivering and managing a variety of events, from webinars and receptions to dinners and VIP tours for our high value fundraising team, including major and principal donors, trusts and foundation and corporate partners. Work alongside the Head of Philanthropy to develop and deliver the high value events strategy. 

Key Responsibilities

•  Lead on the inception, development, project management and end-to-end delivery of a portfolio of bespoke events for our charities. The events programme will maximise donor cultivation and stewardship opportunities. Including, but not limited to: dinners, receptions, round table discussions, lectures, VIP tours and online events. 
• Prepare and maintain a project plan for each event, and manage multiple, competing deadlines whilst maintaining a high level of attention to detail. 
• Manage budgets, milestones and KPIs to monitor and respond to performance. • Provide regular event status updates to the senior and fundraising stakeholders, and to flag risks and proposed solutions well in advance. 
• Grow and enhance our cultivation and stewardship events fundraising programme and deliver an excellent portfolio of activity based on audience insight and feedback. 
• Prepare and deliver event briefings for assigned events, providing briefings for internal and external stakeholders, including board members, trustees and VIPs. 
• Lead project group meetings for events, with both internal and external stakeholders. 
•  Respond to enquiries from staff, patients, donors, potential donors and suppliers. 
• Advocate best practice across the team by preparing meeting materials and following up with comprehensive minutes to ensure good communication. 
• Develop and maintain excellent relationships with internal colleagues and external stakeholders to ensure effective collaboration during the event process, including personal assistants and external suppliers. 
• Measure the impact of all assigned events through evaluation and strategic follow-up activity, keeping templates up to date and fit for purpose. 
• Contribute to the wider fundraising team, taking a proactive approach to working in a high performing and collaborative team. 
• Supervise staff and volunteers at events. 
• Work in a hot desk environment, at least two days per week of meaningful time in the Foundation’s office, plus time within a hospital or other sites as required. 
• Create policies and templates regarding events at all levels and audiences. 
• Be the Engagement Events subject matter expert to advise fundraisers and the wider team on how to deliver impact through events and align individual events to the overarching events strategy. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, abilities, and attributes: 

• Excellent verbal and written communication skills. 
• Ability to plan and deliver projects within budgets and on time with attention to detail. • Computer literate (i.e. Word, Outlook, Excel). 
• Flexible approach and willingness to attend some commitments outside of regular hours. 
• Team player attitude with a willingness to step in to support others where needed. 
• Confidence working with senior stakeholders and VIPs. 

Knowledge, experience, and qualifications: 

• Experience of delivering successful event/project management in a fundraising environment, including planning and delivering a portfolio of events/projects to meet targets and within budget. 
• Proven track record of building and maintaining relationships with a variety of stakeholders from diverse backgrounds. 
• Knowledge of digital events tools such as webinars and/or online community platforms.
• Knowledge of a Fundraising database (e.g. Raiser’s Edge or Salesforce). 
• Knowledge of fundraising regulation (e.g. Fundraising code of conduct and GDPR).
• Understanding of NHS Charities or healthcare fundraising. 

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.