Fundraising manager jobs

In this brand-new role, you will take the lead on supporting our young carers, volunteer mentors, and partner schools—making a real, lasting difference in the community and to the young carers we support. 
Our vision is for all young carers to flourish. Through long-term mentoring, group programmes, and our annual Aspirations Conference, we help young people succeed in education, build confidence, and unlock future opportunities. We are looking for an experienced, enthusiastic self-starter who is genuinely passionate about helping others thrive.

You’ll be right at the heart of our service delivery—whether you’re working directly with inspiring young people, empowering our volunteer mentors, or collaborating with the wider team on fundraising and events. Alongside being part of a supportive team, this role has a degree of autonomy, meaning you'll need the excellent organisational skills to manage your own day, the interpersonal spark to build strong relationships, and the flexibility for evening work.

Main Responsibilities

• Service delivery lead in Wiltshire of all YCDT programmes

• Volunteer recruitment, training, management and supervision

• Supporting young carers to achieve their educational potential

• Monitoring and evaluation

About Us

Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty.  We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground.  We use our voice to bring the stories of extreme poverty to world leaders.

Benefits
•    25 days’ annual leave, pro-rated for part-time employees
•    Annual leave purchase scheme
•    Enhanced parental leave pay
•    Stakeholder pension
•    Cycle scheme
•    Life assurance
•    Access to Employee Assistance Programme (EAP)

Details of our benefits could be found on our website.

About the role

To manage all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work.

Our new shop in Derry City is a thriving, busy hub that represents the future of charity retail - a modern, vibrant space that has brought new energy to Castle Street since opening in June. As a dynamic addition to the high street, it showcases how charity retail can inspire communities while supporting Concern's life-saving work.

You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns.

You will lead by example and be confident working within a fast-paced retail environment.  You will contribute towards the success of the shop by:

• Ensuring a high standard of customer service
• Achieving targets to maximise income
• Maintaining a high standard of creative visual merchandising
• Actively recruit volunteers and establish the shop in the local community
• Generate stock to fill the shop

About you

As Shop Manager, you will have the opportunity to be part of a small, but dedicated and successful retail team.  You will be a highly motivated self-starter who takes full ownership of your role. You will lead and motivate your shop volunteers in maximising the fundraising income for the shop.  It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills.

This is an exciting time for you to join Concern Worldwide (NI) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.

Equality, Diversity and Inclusion

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation.  Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

Concern Charity Retail in Northern Ireland

Concern Worldwide operates a growing retail network of eight shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.

CONDITIONS OF APPOINTMENT

It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required. 

We are happy to consider candidates interested in either part-time (28 hours per week) or full-time (35 hours per week). Flexibility required.

Appointment will be subject to a six-month probationary period

If you require a paper application form, please contact us.

Salary: £25,907 - £28,786 full time - based on full time, 35 hours per week.

New employees typically start at the beginning of their pay band.

Deadline: 2nd August 2026.

Due to the urgency of filling this position, Concern reserves the right to close the recruitment activity earlier if we have received applications, which match the role.  We encourage you to apply as soon as possible to avoid a potentially earlier closing date.

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.

Having a criminal record will not necessarily debar you from working with Concern Worldwide (NI). This will depend on the nature of the position, together with the circumstances and background of your offences. 

We are recruiting for 7 x Temporary Supporter Care Assistants for a high-profile social welfare Charity. You'll be part of a friendly Supporter Care team handling inbound calls from supporters and members of the public and delivering excellent customer service throughout their peak fundraising period.

Initially fully in the office, after approx 3 weeks of training you will be offered Hybrid working will involve a minimum of 2 days per week spent at their Central London office.

The Role:
Handling inbound telephone calls from the public during their busy high volume appeal period.
Processing orders for fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience
Processing requests from organisations for fundraising materials for a very busy nationwide Campaign.
Taking telephone donations, including for their big campaigns
Processing administrative updates on our supporter database
Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience


The Candidate:

• Experience of working in a busy high volume contact centre and call handling environment
• Experience of providing excellent customer care and passionate about delivering a positive customer experience
• Confident, empathetic, polite and professional telephone manner
• Accuracy in data entry
• Experience of database/CRM systems

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About the Foundation

STEPS Rehabilitation Foundation is a charitable foundation based in Sheffield, providing grants to people aged 16 and over following life-changing injuries and illnesses, enabling access to essential equipment, adaptations and support.

The Foundation supports individuals living within the designated grant area shown above.

Our Values

Compassion, empowerment and integrity are at the heart of our Foundation. We are dedicated to helping individuals rebuild their lives after life-changing injuries, who have no other funding options available to them.

Role Overview

The Chief Executive Officer will be responsible for the day-to-day operations of the Foundation and will report directly to the Chair and the Board of Trustees. The CEO will lead on planning and delivering fundraising, events, marketing, grant processes and future team development.

Marketing, graphic design and financial management support are available from within the STEPS team.

This is a remote working role, though applicants must be a commutable distance from Sheffield and happy to travel in and around the designated grant area when required.

Key Responsibilities

• Develop and drive a compelling fundraising and income generation strategy, including exploring novel and commercial routes where appropriate.
• Be the public face and voice of the charity, ensuring messaging is on brand at all times, and securing appropriate media and other opportunities for publicity and raising awareness.
• Work with and listen to individuals and families who are beneficiaries of the Foundation, communicating their needs with clarity and credibility to funders and potential funders and donors.
• Establish a donor stewardship journey and ensure practice follows to meet donor needs.
• Develop and deliver fundraising methods, including but not limited to events, grants, legacies, regular giving and other appropriate methods of fundraising.
• Develop and deliver a social media and marketing plan.
• Develop and propose budgets, presenting to the Board for approval.
• Ensure any grants received are properly reported on and accounted for.
• Ensure data is collected in a way that is legally compliant and allows for impact reporting to funders and wider audiences.
• Work with the Trustees to ensure the Foundation is operating according to its Articles of Association and can demonstrate legal and regulatory compliance.
• Ensure the code of governance is embedded in all practice and seek to be compliant with the Fundraising Regulator.

Person Specification

Essential

• Able to work independently and show strong autonomy and accountability.
• Is a self-starter and can work independently.
• Fundraising experience.
• Marketing and social media skills, to include content creation and delivery for digital platforms.
• Budget setting and management experience.
• Excellent communication and organisational skills.
• A strong track record of revenue generation, fundraising and building sustainable income.
• Strategic leadership, with the ability to contribute to strategic planning.
• Confidence in representing the Foundation externally.
• Experience of public speaking and partnership building.
• Able to work flexibly to meet the needs of the Foundation, with regular travel and in-person presence at events and meetings across the designated grant area, and from time to time further afield in the UK.

Desirable

• Evidence of leadership experience in the charity sector, ideally within a senior fundraising capacity.
• Experience of, directly or indirectly, working within the medico-legal sector.
• Event experience.

The Opportunity

This is a CEO role with scope to shape the next five years. You will work with a committed Board of Trustees and have the opportunity to develop a team. If you are motivated by growth, visibility and making a meaningful difference to the lives of those affected by life-changing injury or illness, you will find this a wonderful opportunity.

Role available for immediate start, depending on the successful candidate's notice period.

STEPS Rehabilitation Foundation is committed to equality of opportunity and welcomes applications from all suitably qualified candidates, regardless of background.

Senior Individual Giving Acquisitions Officer (Maternity Cover)

Up to 12-month Fixed Term Contract. Full Time.

Hybrid working (Minimum of 2 days per week in the office)

Location: This role can be based at any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £42,201 per year for Cardiff, Edinburgh, Warrington. £47,133 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

About the role

Reporting in to the Individual Giving Lead, the Senior Individual Giving Acquisition Officer will drive the strategy and execution of Christian Aid’s individual giving acquisition efforts, ensuring high impact campaigns like Christian Aid Week, Christmas and Emergency Appeals effectively attract new supporters. Through compelling messaging and innovative approaches, foster long-term, sustainable relationships,
optimising channels, products, and engagement strategies to maximise supporter growth.

The post-holder will lead on Regular Giving acquisition recruitment across multiple channels to grow lifetime giving and increasing the Christian Aid supporter base. They will be leading a team of two Individual Giving Acquisition Officers and collaborating with senior leadership, manage budgets, forecast the performance of campaigns and ensure cost-effective delivery, all while championing the ‘Believe in the Possible’ proposition to inspire and engage the next generation of supporters.

Some of the main responsibilities of the Senior Individual Giving Acquisition Officer includes:

• Lead the development and execution of the Individual Giving acquisition strategy, leveraging on key appeals like Christian Aid Week and Christmas to recruit and engage new supporters.
• Empower people and amplify change, optimise acquisition channels, refine messaging, and test new products to attract and retain both one-off and regular givers, ensuring long-term growth and engagement.
• Prioritise and lead the Regular giving recruitment strategy across multiple channels, supporting our ambition to build back and grow recruitment and supporters lifetime value.
• Collaborate with internal teams and external stakeholders, ensuring seamless and effective campaign delivery, maximising impact across multiple platforms.
• Analyse supporter data, providing actionable insights that enhance campaign effectiveness and engagement, continually refining approaches for greater success.
• Manage and mentor Individual Giving Acquisition Officers, fostering professional growth and driving performance within the team.
• Contribute to the broader Individual Giving strategy, cultivating an ambitious team culture that embraces innovation and excellence.
• Oversee reporting, budgeting, and forecasting to maintain financial sustainability and ensure the efficient allocation of resources.

About you

Who we are looking for

Essential:

• Significant experience in leading supporter acquisition programmes and activities across a range of channels.
• Significant experience in digital fundraising techniques for acquisition.
• Significant experience managing external suppliers and multiple stakeholders.
• Highly developed skills in budgeting, forecasting, and data-driven decision-making.
• Developed knowledge of legal requirements for fundraising, direct marketing, and data protection.
• Highly developed analytical, strategic, and communication skills for optimising acquisition.
• Demonstrable experience in managing and mentoring a team.

Desirable

• Marketing qualification (e.g. IDM, CIOF).
• Experience in DRTV and face-to-face fundraising.
• Experience in writing fundraising copy and digital marketing.
• Experience in emergency appeals or international development.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

ABOUT THE ROLE

The Director of Operations & Organisational Effectiveness is responsible for leadingUbele's operational infrastructure and ensuring the organisation has the systems,processes, people, governance and resources required to operate effectively andsustainably.

As a member of the management board, the postholder will work closely with thecurrent CEO and colleagues across the organisation to strengthen organisationaleffectiveness, improve operational performance and create the conditions forsuccessful programme delivery and long-term organisational resilience.

The role will provide leadership across operations, governance, finance oversight,people management, compliance, organisational planning and businessimprovement, ensuring that Ubele's operational foundations support its mission,values and ambitions.

KEY RESPONSIBILITIES

Operational leadership and organisational effectiveness

Lead the development and continuous improvement of organisational systems,processes and operational practices.

Drive organisational effectiveness through improved planning, coordination,accountability and performance management.

Ensure effective operational planning and resource allocation across theorganisation.

Establish and embed clear operational frameworks, policies and procedures

Identify opportunities to improve efficiency, strengthen delivery and enhanceorganisational performance.

Lead organisational improvement initiatives and support the implementation ofchange programmes where required.

Promote a culture of continuous improvement, collaboration and accountability.

People, culture and performance        

Provide leadership for organisational people practices, ensuring effectiveworkforce planning, employee engagement and performance management.

Support managers to develop high-performing and inclusive teams.

Ensure HR policies, procedures and employment practices are effectivelyimplemented.

Lead organisational approaches to performance management, learning andprofessional development.

Contribute to the development of a positive organisational culture that reflectsUbele's values and commitment to equity and inclusion.

Support organisational wellbeing and employee engagement initiatives.

Finance, risk and governance

Work closely with the Finance Lead and CEO to ensure robust financialmanagement, planning and reporting arrangements are in place.

Support the development and monitoring of organisational budgets and financialcontrols.

Ensure effective governance processes are maintained and support high-qualityreporting to the Board.

Lead the development and maintenance of organisational risk managementframeworks.

Oversee organisational compliance with legal, regulatory and statutoryrequirements.

Ensure organisational policies are regularly reviewed, updated and implemented.

Coordinate internal and external audits and compliance reviews.

Programme operations and organisational delivery              

Support effective organisational planning and delivery across programmes,projects and services.

Develop systems and processes that enable effective programme management,monitoring and reporting.

Ensure organisational resources are aligned to operational priorities and deliveryrequirements.                  

Oversee organisational performance reporting and management informationsystems.

Support cross-organisational collaboration and effective communication betweenteams.

Ensure grant, contract and reporting obligations are effectively monitored andfulfilled.

Assets, infrastructure and compliance

Provide operational oversight of Ubele's facilities, assets and organisationalinfrastructure, including supporting Wolves Lane leadership and other operationalresources.

Ensure effective management of suppliers, contractors and operational serviceproviders.

Oversee health and safety, safeguarding, data protection and organisationalcompliance arrangements.

Ensure business continuity and organisational resilience plans are maintained andregularly reviewed.

Maintain appropriate systems and controls to support safe, compliant andeffective operations.

External relationships and organisational representation

Develop effective relationships with operational partners, suppliers, funders andstakeholders as required.

Contribute operational insight and expertise to partnership discussions andorganisational initiatives.

Represent Ubele on operational, governance and organisational matters whereappropriate.

Support the CEO and management board through the provision of high-qualityoperational information, analysis and recommendations.

Person Specification

Skills      

Operational leadership skills, with the ability to drive organisational effectivenessand continuous improvement.

Planning, prioritisation and organisational skills.

People management and leadership skills, including the ability to develop andsupport teams.

Ability to analyse information and use data to support decision-making andperformance improvement.

Financial and commercial awareness.

Communication, influencing and relationship management skills.

Ability to build productive working relationships with colleagues, Board members,partners, funders and external stakeholders.

Problem-solving skills and the ability to identify practical solutions toorganisational challenges.

Ability to manage multiple priorities and work within a dynamic and evolvingenvironment.

Report writing, presentation and analytical skills.

Experience

Experience in a senior operational leadership role within a charity, socialenterprise, CIC, public sector or similarly complex organisation.

Experience leading organisational operations, systems, processes and businessimprovement initiatives.

Experience managing organisational change and embedding new ways ofworking.

Experience leading and developing multidisciplinary teams.

Experience overseeing organisational budgets, financial controls and resourceplanning.

Experience supporting governance arrangements and working with Boards andSenior Leadership Teams.

Experience developing and implementing organisational policies, procedures andoperational frameworks.

Experience overseeing risk management, compliance and organisationalassurance processes.

Experience managing contracts, suppliers and operational resources.

Experience supporting the delivery of programmes, projects and services within acomplex organisational environment.

Knowledge

Knowledge of governance, compliance and risk management frameworks.

Knowledge of financial management principles, budgeting and performancereporting.

Knowledge of employment legislation and people management practices.

Knowledge of safeguarding, health and safety, data protection and organisationalcompliance requirements.

Knowledge of organisational development and continuous improvementapproaches.

Understanding of the operational challenges and opportunities facing charities,CICs and social enterprises.

Understanding of equity, inclusion and community-centred approaches toorganisational leadership.

Understanding of the social, economic and structural issues affecting AfricanDiaspora communities and community-led organisations.

Knowledge of grant-funded and contract-funded operating environments.

This role involves responsibility for socially impactful and occasionally emotionallydemanding work. A commitment to wellbeing, reflective leadership, and resilience isessential.

A DBS check may be required depending on Ubele’s programmes.

This job description may evolve as Ubele continues its organisational development.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

We're recruiting a Senior Social Challenges Officer to join Mind's Digital and Experiential Team. The team drives fundraising through a number of products, such as Social Challenges, Stream for Mind and our new Mind Walk and forms part of a wider Mass Engagament Team which is responsible for raising more than £23million. This role leads on Social Challenges with responsibility for developing a diverse and successful portfolio, recruiting thousands of fundraisers and supporting them to exceed their fundraising goals.

Join us and join Mind's fight for timely access to great quality care for all.

Key duties and responsibilities

The Senior Social Challenges Officer leads the growth, delivery and optimisation of Mind's Social Challenges,Weddings and Birthdays Fundraising portfolio. This includes:

-Overseeing the end-to-end project management of Social Challenges, from setting targets and KPIs to briefing suppliers, monitoring delivery, and evaluating performance.

-Management of two Fundraising Officers, creating a high performing and supportive team environment through effective coaching, feedback and development planning.

-Identifying future opportunities through sector insights and trends .

-Strengthening existing products with a focus on agility and pace.

-Contributing to annual and multiyear budgeting, leading monthly forecasting and using performance insights to guide decision making.

-Acting as the senior point of contact for key sector partners, platforms, and agencies.

-Managing high value relationships and coordinating internal contributors such as Brand, Comms and Data to ensure successful campaign delivery.

-Leading on insight led acquisition campaigns, optimising conversion journeys, and improving lifetime valuethrough enhanced supporter experienc

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

We reserve the right to close this vacancy early if we receive a high volume of applications that meet the essential criteria. To avoid disappointment, we encourage candidates to submit their application at the earliest opportunity.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Global Head of Philanthropy

We are seeking an experienced philanthropy leader with a strong understanding of US giving to grow major donor income and lead an international Development Team.

Position: Global Head of Philanthropy
Salary: £55,000 to £65,000 per annum, depending on experience
Location: Home-based, with frequent travel to London and the United States
Hours: Full-time
Closing date: 21 August 2026

There is a strong preference for the successful candidate to be based in the UK, although applications from the United States or the Netherlands will also be considered.

About the role

This is an influential, hands-on fundraising role within an international charity protecting cultural heritage and supporting artisan communities.

Reporting to the COO and working closely with the President, you will develop and deliver a multi-year philanthropy strategy, with a particular focus on generating major donor income in the United States. You will also steward relationships across the UK, Europe, the Middle East and other emerging markets.

Key responsibilities include:

• Managing an established portfolio of major donors and prospects, typically giving between four and seven figures
• Personally securing major gifts through relationship building, tailored proposals and direct asks
• Supporting the President, COO and other senior leaders with high-value donor relationships
• Maintaining a strong major donor pipeline and delivering agreed income targets
• Mobilising Board members and ambassadors to strengthen networks and fundraising opportunities
• Leading and developing a small Development Team
• Setting clear objectives, priorities and performance measures
• Overseeing donor reporting, proposals, pitches and stewardship activity
• Improving CRM systems, data quality, forecasting and pipeline reporting
• Identifying and managing fundraising events and donor engagement opportunities
• Working across international teams to develop compelling donor communications

About you

You will be an accomplished philanthropy professional with strong knowledge of US giving and a proven record of managing major donor portfolios and generating significant income.

You will need:

• Substantial experience of US philanthropy, ideally within cultural heritage or a related field
• Evidence of personally securing major gifts
• Excellent relationship management and communication skills
• Strong leadership and team management experience
• Experience of donor reporting and compliance requirements
• Knowledge of CRM systems, ideally Salesforce
• A structured, organised and highly collaborative approach
• The confidence to work closely with senior leaders, Board members and influential stakeholders
• The ability and willingness to travel frequently to London and the United States
• Fluent written and spoken English

Candidates may be qualified by experience, and formal qualifications are not essential. Applicants must have the right to work in their country of residence, as visa sponsorship is not available.

About the organisation

The organisation is an international charity that works with artisan communities to protect and revitalise cultural heritage. Its programmes support traditional crafts, restore historic buildings and improve access to healthcare and education for artisans and their families.

Please apply with a CV and covering letter combined into one PDF document. Applications may close early if a high volume is received.

Other roles you may have experience of could include Director of Philanthropy, Head of Major Gifts, Head of Fundraising, Global Fundraising Director, Major Donor Manager, Development Director or Head of Development.

Please note this role is advertised by the recruitment agency acting for the client, NFP People.

About the Role: 

 We are looking for an experienced insight professional to join the Data & Insight Team, who will lead on our insight work, delivered through meaningful data analysis, reporting and research activities.

This is a hands-on technical role, so we’re looking for someone with significant experience building and maintaining datasets, using analytical tools and modern data platforms, and can deliver meaningful analysis in a charity context.  Equally important, we’re looking for someone who has good communications skills, and will enjoy building relationships with stakeholders across the organisation (often non-technical). We’re looking for someone who can own the insight process, from understanding and scoping requirements, sourcing, prepping and analysing data, presenting to stakeholders and working through how the insight provided can inform decisions and improve our work.

The role is part of a small and busy Data & Insight Team and the post holder will be required to get stuck in on a range of activities that support and underpin our insight programme. This could be, working on marketing data selections, maintaining/developing our data warehouse, providing data protection support, or overseeing CRM processes. We’re looking for someone with a broad background in data and analysis, and who enjoys working within an environment with significant variety.

Internal and External Relationships:

Close working relationships within the Directorate, with fundraising colleagues (across Individual Giving, Philanthropy and Business Development) and with our Digital and Supporter Care teams.

Working on key BI projects outside across the wider organisation, with senior leaders across Finance, Programmes and Impact, Innovation and Influence.  

Person Specification:

- Lead the analysis, reporting and business intelligence function, within the Data and Insight Team.

- Develop and maintain data assets that support key decisions.

- Forge and maintain strong working relationships with key leads across the Organisation, particularly within the Fundraising, Marketing and Communications Directorate.

- Partner with stakeholders to gather requirements, design solutions and deliver insight projects to agreed timescales.

- Interpret, summarise and communicate key insights and recommendations to stakeholders, and work with teams to drive change.

- Work with the Head of Data, Insight and Supporter Services to shape our future vision and strategy for insight and BI.

- Champion the use of data and evidence in organisational decision making.

- Work collaboratively and flexibly with the wider Data and Insight Team, to deliver a range of data services.

- Keep up to date with innovations in technology related to Insight and analysis (such as AI) and understand how this could help us with our work.

- Support the management of the tools and systems we use for data and insight activities, including our SQL-server based data warehousing solution, ETL processes and our conceptual data model.

Skills, Abilities and Competencies:

Essential

- Experience in developing and delivering data analysis and insight projects.

- Experienced working with stakeholders to scope and define briefs, that promote efficiency and maximise impact.  

- A good communicator, who can convey technical information to a non-technical audience and is comfortable presenting information to range of audiences.

- A curious mindset and willingness to challenge the status quo to achieve positive outcomes.

- Expertise in the charity/non-profit sector, with particular experience analysing Fundraising data.

- A keen attention to detail and methodical approach.

- Technical proficiency in core analytical tools and modern platforms (e.g. SQL, SPSS, SSMS, Power BI)

- A working knowledge of data governance and data protection, including GDPR, PECR and fundraising regulations.

- A working knowledge of data warehousing concepts.  

- A working knowledge of statistical analysis and techniques.

Desirable

- Experience with Power BI.

- Experience working with The Raiser’s Edge NXT, or a similar CRM software.

- Working knowledge of the wider Microsoft Power Platform.

- Experience working with SPSS or a similar data transformation tool.

- Experience working within the International Development sector.

Senior Digital Channels Analytics Manager

£45,167 + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working (minimum 40% in person collaboration per month)

Join us at WWF-UK – Senior Digital Channels Analytics Manager

About the role

We’re excited to be recruiting a Senior Digital Channels Analytics Manager to join WWF-UK.

In this role, you’ll lead our digital channel analytics capability across web, email, social and paid media, helping teams understand what is working, where we can improve and how digital activity supports supporter experience, engagement and meaningful action.

You’ll act as the organisational expert for digital channel analytics, providing the insight, standards and expertise needed to inform decisions across fundraising, communications and digital activity. You’ll help ensure our digital data is robust, compliant and actionable, and that insight is used consistently to improve performance, planning and evaluation.

You’ll own and develop our digital analytics tools and platforms, including Google Analytics, Google Tag Manager, Hotjar, Hootsuite and native social analytics tools. You’ll also support consistent campaign tracking, clear governance and accessible reporting across our digital estate.

This role will involve providing high-quality insight across web, email, social and paid media, including social listening, sentiment analysis, paid media attribution, A/B testing and conversion optimisation. You’ll work closely with teams and agencies to ensure tracking is set up effectively, learning is captured and insight is translated into practical recommendations.

You’ll also play an important role in supporting compliance, including cookie banner management and alignment with GDPR, ePrivacy and ICO guidance. Alongside this, you’ll monitor emerging trends, technologies and changes in the digital media landscape, helping WWF-UK understand what they mean for analytics, measurement, SEO, GEO and brand traffic.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

• Significant experience working in a digital, new media or marketing analytics role

• Deep expertise in digital and social analytics, with the ability to interpret performance and identify strategic implications

• Advanced Google Analytics and Google Tag Manager expertise, including implementation, event tracking and data layer understanding

• Experience owning or managing digital analytics tools and platforms, with a strong focus on data quality, access controls, naming conventions and documentation

• Strong understanding of campaign tracking, attribution and digital measurement across web, email, social and paid media

• Experience delivering clear, accessible reports, dashboards and presentations that support decision-making

• Strong communication skills, with the ability to translate complex technical insight into clear, actionable guidance for different audiences

• Strong stakeholder management skills, with the ability to build trust in insight, recommendations and measurement approaches

• Understanding of data protection, GDPR and ePrivacy requirements relevant to digital analytics and measurement

• Ability to manage competing priorities and reporting needs while maintaining quality and consistency

• A proactive, analytical mindset with a focus on continuous improvement

• A clear commitment to WWF-UK’s mission, values and ethical standards

Desirable

• Experience using tools such as Hotjar, Hootsuite, Brandwatch, Looker Studio, Tableau or Power BI

• Experience using social analytics and listening tools, including sentiment analysis and competitor benchmarking

• Experience supporting paid digital media measurement across platforms such as Meta and Google Ads

• Experience working with fundraising, supporter or first-party data to inform insight and decision-making

• Experience with A/B testing and conversion optimisation tools, such as AB Tasty

• Experience with SEO and GEO tools such as Moz, Ahrefs or SEMrush

• Experience identifying emerging trends and technologies affecting digital media measurement, including developments in GEO and impacts on SEO and brand traffic

• Experience working in a charity, purpose-led or complex stakeholder environment

• Degree-level qualification or equivalent experience demonstrating strong digital, data or analytical capability

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

• Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays

• Flexible working options, to support your work life balance

• 5% employer contribution to pension, rising to 10% with employee contribution

• Learning and development opportunities to help you grow

• Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We're a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date - 17/08/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Full-time, 1-year fixed-term contract
Hybrid: London Bridge, 1 day per week in the office

Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)

Brooke works across Africa, Asia and Latin America to transform the lives of working animals and the people who depend on them. With a new global strategy and ambitious plans for growth, our vision is a world in which working horses, donkeys and mules are free from suffering. Our mission is to relieve their immediate suffering and create lasting change by working alongside people, communities and organisations.

Joining Brooke, you will help deliver, monitor and improve our new integrated legacy acquisition campaigns across channels including TV, digital, radio and print. You will play a key role in growing the number of supporters choosing to leave a gift in their will, while also supporting broader giving to Brooke. Using insight-led operational activity, you will work closely with your manager, external agencies and colleagues to drive continuous improvement and create positive supporter engagement.

We are looking for a proactive, positive self-starter with experience of delivering multi-channel campaigns. Highly organised and comfortable monitoring data, you will use this to inform and identify improvements that enhance supporter experience and build trust. Your ability to turn strategy into compelling campaigns will help support Brooke’s vital work around the world. Experience working with DRTV campaigns is essential for this.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, particularly global majority candidates, candidates from a social mobility background, disabled and neurodiverse candidates, and candidates under 25, as these groups are currently under-represented at Brooke.

We know that women and global majority candidates are often less likely to apply for a role if they feel they do not meet every criterion in the job description. If you meet most of the criteria, we would love to hear from you.

We offer a variety of flexible working options to support our staff and help ensure our working practices are as inclusive as possible.

Closing date:

We will be interviewing on a rolling basis as we receive applications. We will close this vacancy once a successful applicant is hired.

Senior Acquisition Marketing Officer

We are currently recruiting for a Senior Acquisition Marketing Officer for a distinguished charity client, responsible for leading an impactful, multi-channel legacy acquisition campaign. This role offers an exciting opportunity to shape supporter engagement across TV, digital, radio, print, and other channels, ensuring campaigns are delivered on time, within budget, and to a high standard. The successful candidate will work closely with external agencies and internal teams to optimise campaign performance, leveraging data insights to drive continuous improvement and enhance supporter experience.

Key Skills and Experience:

• Proven experience managing integrated multi-channel marketing campaigns, including TV, digital, and offline media
• Experience with DRTV campaigns is essential
• Strong project and campaign management abilities
• Familiarity with fundraising and supporter acquisition principles
• Experience coordinating with external agencies and suppliers
• Data-driven mindset with the ability to analyse performance and develop actionable insights
• Excellent communication and organisational skills
• Ability to produce detailed campaign reports and recommendations
• Positive and proactive approach to work

What's on offer

• Full-time, 35 hours per week, hybrid working with a minimum of one day in Central London
• Ability to start ASAP ideally
• £41,500 salary for a 12 month contract 

If you are ready to bring strategic insight and creativity to a vital cause, we encourage you to apply now and join a team making a meaningful difference.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. 

We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Please note that the salary shown is for full time hours and would be paid pro rata for part time (22.5 hours per week). The actual pro rata salary is £19494.00) This role requires a DBS check and three forms of ID provided (one photo ID).

 Please see the attached Job Profile for a full list of responsibilities 

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. If you are applying for a Skilled Worker Visa for the first time, this role does not meet the current eligibility criteria for sponsorship under the immigration rules.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks, and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship or the transitional provisions, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with the UK Immigration Rules applied in the UK and the Civil Service. You can read more about Skilled Worker visas and the eligibility criteria on the government's website.

Job Description

Context:

CAP's mission is to end UK poverty by equipping churches to reach their communities. We exist to empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Providing accessible, community-rooted support to those facing financial and social challenges across the UK. Our approach is centered on empowering individuals providing holistic support to achieve financial resilience through expert debt advice and tailored coaching products. This approach goes far beyond financial stability, creating lasting personal and relational transformation and contributing to a society where all can flourish. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.

Purpose:

The Enhanced Support & Grants Team Manager is instrumental in ensuring our clients who present with the most complex and vulnerable of situations receive specialised, tailored support to achieve financial stability and become debt-free. Including monitoring CAP’s Grants team who secure financial support for those accessing insolvency options.

Your key focus is to lead and empower a team of specialist Debt Advisors who operate at the intersection of complex financial distress and significant personal vulnerability. This involves not just triaging and assessing, but creating holistic, life-changing solutions while continuously monitoring and proactively intervening in clients' safeguarding and wellbeing needs. As the Team Manager, you will work in partnership with the Safeguarding Lead, exercising direct oversight over high-risk cases and proactively identifying and managing evolving areas of risk, in strict adherence to the FCA’s stringent guidance on vulnerable customers.

Personality:

We are strong collaborators and communicators, dedicated to building strong connections within our team, the Hubs and with local CAP workers, ensuring resources are allocated effectively and holistic client support is prioritised. 

We are confident decision makers and are comfortable working in high risk environments where situations can evolve quickly.

We are advocates for our team members, inspiring, empowering, and challenging them to reach their full potential, ultimately making a tangible and positive impact on the lives of those we serve; clients and churches alike. We think big-picture as well as about the details using data to make good decisions. 

We are decisive leaders who thrive in high-pressure, rapidly evolving environments, where the consequences of decisions directly impact vulnerable individuals.

Passion:

We are passionate about developing and empowering high-performing teams to deliver outstanding support to Service Delivery and our clients. We believe in creating an environment where advisors and case officers are equipped, challenged, and inspired to provide exceptional support to partner churches and clients. We are passionate about collaborating with regional partners to drive impactful change and ensure service level agreements are consistently met.

• Reporting to: Head of Church & Client Support

• Direct Reports: Enhanced Support Leads

Responsibilities

• Effective personnel management of staff, to facilitate the delivery of a high-performing debt help service in collaboration with the church through:

  • Ensuring adequate staffing by managing holidays, sickness and other absence within your team and across the Hubs

  • Regular catch-ups which include feedback on quality and output indicators, client outcomes and customer service. Bringing encouragement, challenge and coaching on how to improve these and seeking to empower team members.

  • Delivering effective team communication, both written and verbal, to engage staff members in business as usual and aid smooth change management. Demonstrating active ownership of organisational awareness and wider strategy.

• Workload management to facilitate an effective debt service by:

  • Collaborating with the Enhanced Support Leads, Enhanced Support In-Team Specialists, the Regional Team Managers and the Senior Hub Delivery Managers to ensure the workload is prioritised to meet agreed Service Level Agreements.

  • Participation in the wider Church and Client Support management team. This includes working with other Team Managers in your department, taking ownership of decisions pertinent to your area and covering responsibilities as needed when other managers are absent. Also included is attendance and participation on a directorate wide level and the willingness and ability to lead in that broader context where required.

• Overseeing Specialised Client Support 

  • Provide strategic oversight and guidance to the wider team of in-team specialists. This includes ensuring appropriate escalation pathways and adherence to best practices in safeguarding and the FCA’s consumer duty regulations. 

  • Responsibility as a Senior Safeguarding Officer and point of escalation for high risk situations across Service Delivery.

  • Being willing at times to speak to clients who are in high risk situations of vulnerability around mental health or domestic abuse.

  • Confidence in and experience of speaking about topics of vulnerability and safeguarding.

  • Ownership and strategic development of the Person at Risk of Violence procedures at CAP - oversight of current waiting times and development of procedures, such as a self-help pack.

• Overseeing the grants specialists workload

  • Oversight of the Grants team workload - engagement with specialist case officers, in particular channelling vulnerable client concerns.

  • Building and maintaining strong relationships with new and existing grant funders.

  • Budget oversight for grants obtained, with responsibility for coordinating quarterly reports for funders as required. 

• Management of Key Stakeholder Connection

  • Working alongside key stakeholders in the Agility and Mission & Movement directorates, to ensure the voice of those facing complex and vulnerable situations is integrated within all areas of the organisation.

  • Collaboration with Local CAP Workers; amplifying the consistent voice of Enhanced Support through training and information sharing. 

• External reporting

  • Oversight of the net promoter scores and outcomes for vulnerable clients; contributing to the content of the annual Consumer Duty report and the Foreseeable Harm risk register, representing Enhanced Support in this area.

• Mitigate risk by:

  • Proactively identifying and managing risks associated with supporting vulnerable clients, including financial, reputational, and safeguarding risks. Maintain robust processes and procedures to ensure compliance with all relevant regulations and internal policies.

• Foster a healthy team culture within their immediate team and across the department through 

  • Regular and effective stand-ups and team meetings, which include connections with Local CAP workers.

  • Encouraging engagement with wider CAP life and relevant regional events.

  • Monitoring, sharing and taking action based on the available data sources 

  • Bringing encouragement and challenge based on CAP’s cultural values, capturing and celebrating moments of faith.

• Champion the value of personal development by

  • Onboarding new staff and supporting them through their probation and sign-off process through regular reviews and goal-setting 

  • Facilitate team member engagement with CPD training and invest in long-term development through annual appraisals and development reviews 

  • Invest in their own personal development and attend relevant training within Service Delivery and across CAP

• Staff wellbeing 

  • Oversight of approvals for Service Delivery clinical supervision referrals.

  • Coordination of peer reflective practices groups with external providers.

• Strategic Direction

  • Proactivity in seeking out and encouraging continuous improvement, showing the ability to lead through change, leading to service improvements. To be available for general queries, strategic oversight and advice on operational impact during preparation and implementation of new processes and policy updates.

  • Work to empower Debt Advisors to feel confident in managing enhanced support cases to meet the demands of our target clients needs

• Any other tasks relating to these or other operational functions of the charity that are seen as necessary by your line manager

Skills required

• Confident decision maker

• Excellent communication at all levels

• Ability to produce excellent results through the use of team dashboards

• Ability to lead a team in actively promoting the cultural values of CAP

• Ability to develop strengths and skills in others

• Ability to challenge poor performance

• Ability to prioritise time, tasks and attention effectively in a pressured environment

• Able to hold a good balance between detail and the ‘big picture’

• Good strategic insight and understanding of organisational aims

• Ability to collaborate across teams and departments

• High emotional intelligence and ability to understand the human factors involved in the role

• Capable of maintaining own emotional wellbeing

• Skilled in techniques that assist in team strategy e.g. problem definition, ideation, LEAN methodologies

Experience:

Essential

• Experience of delivering results in a service based environment

• Experience of having to work using your own initiative

• Experience of supporting vulnerable people

• Experience in a safeguarding coordination role 

• Experience of leading and managing a team of staff

Desirable

• Experience of working within Service Delivery, and CAP debt help procedures

• Experience of leading a safeguarding or vulnerable client project. 

• Experience of leading teams to meet key objectives or targets

• Mental health first aid training or similar experience

Culture

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'

• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.

• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.

• Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Christian Commitment

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith 

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of one's own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

Other Responsibilities

• Being willing to pray with each other and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences and team revive days.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.

Educational requirements

• A levels or equivalent