Giving services customer support jobs

JOB TITLE: Societies Coordinator (x2)
SALARY: £30,900
LOCATION: LSE Students’ Union (Holborn, London)
WORKING HOURS: 37 hours per week
CONTRACT TYPE: Permanent
 

 
JOB SUMMARY: This role will be responsible for supporting and empowering Student Leaders, so that they and their Societies are able to organise a diverse range of high quality activities and events – thereby enhancing students’ overall extracurricular experience at LSE.
 

//
 

 
Who are we?
 

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including 250+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Groups, and the Raising and Giving (RAG) charitable fundraising initiatives.
 

What’s the job?
 

LSE Students’ Union has one of the largest and best offerings of student clubs and societies (including RAG and the media groups) in London, which shapes and impacts on almost every student’s experience of LSE. The post-holder for this role will support the Student Leaders within these Societies in delivering their activities throughout the year, and provide impactful development opportunities for them in doing so. The person who takes on this role will also communicate effectively with, and offer exceptional customer service to the diverse range of students and staff who engage with the Students’ Union in this area, such that a positive and rewarding extra-curricular experience is championed for all.
 

Who are we looking for?
 

We’re looking for a professional individual who has a passion for student experience, activities and events – all within a fast-paced environment. It is important that you have good written and verbal communication skills, and the ability to provide excellent customer service, to ensure that our students/groups receive the best possible experience from our support. You must have a keen eye for detail and an organised approach to your work, as you’ll be handling sensitive data/information, and have various competing priorities at any one time. Applicants should also be positive, committed and approachable, with the ability to develop and maintain stakeholder relationships and a desire to work in an organisation that services a culturally diverse membership.
 

Why apply?
 

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. Plus…
 

Benefits and Perks
 

-        25 days of holiday per year
 

-        Additional closure periods at Christmas and Easter
 

-        Free LSE Students’ Union gym membership (including advice from dedicated professionals, and activities such as yoga, dance, and Pilates classes)
 

-        Cycle to Work scheme enabling significant savings on bicycle purchase
 

-        Access to LSE staff training courses
 

-        Flexibility for work-life balance
 

-        Interest-free travel loan
 

How do we recruit?
 

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
 

Part 1: CV – Outlining your skills and experience to date.
 

Part 2: Supporting Statement – A statement (no longer than 2 A4 pages) explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Use the attached job description and person specification to help with this.
 

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.
 

Want to apply?
 

 
To apply for this role, please complete an online application.
 

Job Application Timeline 
 

Closing date: Wednesday 20 May 2026 (23:59pm)*
*Please note that we may close applications early if we receive a sufficient number.
Intended interview dates: Monday 01 June / Wednesday 03 June 2026

We are seeking an experienced, driven and creative Marketing Manager to join Nottingham Hospitals Charity at a senior level. As a key member of our team, you will play a pivotal role in working alongside our appointed agency to shape and implement multi-channel marketing plans that support fundraising, engage existing and new supporters as well as bringing our brand to life.

This is an exciting opportunity to work as a 360-marketer, utilising your expertise in various channels and collaborating with stakeholders across the organisation and external agency partners. You will lead on planning, delivering, and evaluating marketing campaigns to maximise the charity’s impact.
 

Key responsibilities

• Lead the implementation of the NHC marketing plan and introduce content marketing initiatives, ensuring alignment with charity goals
• Lead on brand awareness campaign to improve awareness, engagement and income
• Be key point of contact with appointed agencies to deliver the marketing and development strategy
• Lead on income generating marketing campaigns from initial concept to delivery and evaluation, ensuring they deliver measurable results
• Work alongside the Communications and Media Manager to oversee the creation and distribution of content across various channels, including digital, social media and email
• Lead on e-marketing from ideation to delivery to support fundraising, supporter and NUH engagement
• Drive fundraising marketing, working closely with Fundraising Leads to identify opportunities and evaluate supporter needs, using insights to inform marketing activity
• Support campaign management, supporter engagement and awareness for Legacy and in-memory giving
• Implement brand guidelines consistently, ensuring all marketing activity reflects Nottingham Hospitals Charity’s values and identity
• Lead on marketing planning to ensure appropriate cadence of communications to supporters and donors
• Repurpose content to ensure maximum engagement and reach
• Collaborate with internal stakeholders, including NUH Trust Communications teams to create integrated marketing plans that support diverse audience engagement opportunities
• Drive successful lead generation initiatives to deliver data acquisition, conversion and increased income
• Stay up to date with industry trends and best practices to identify innovative opportunities for growth

About you

• Proven experience as a 360-marketer, delivering multi-channel marketing campaigns to diverse audiences and achieving measurable results
• Have demonstrable experience of bringing a brand to life with internal and external audiences
• Strong knowledge of content marketing, audience segmentation, and repurposing content for different platforms
• Experience in implementing brand guidelines and maintaining brand consistency across all marketing outputs
• Excellent project management skills, with the ability to manage multiple campaigns simultaneously and deliver on time and within budget
• Exceptional communication and relationship-building skills, with the ability to collaborate effectively with internal and external stakeholders
• Analytical mindset, with experience conducting market research and using insights to inform marketing plans
• A proven track record of driving successful lead generation initiatives
• Creative and proactive approach, with a track record of identifying and implementing innovative marketing ideas
• A keen eye for detail and excellent copywriting skills
• Demonstrable experience in line management, including the ability to mentor and develop team members

Marketing experience

• A minimum of three years’ experience in a marketing environment, with a proven track record of delivering impactful campaigns
• An understanding of the charity sector and/or prior experience in a fundraising environment is desirable
• Experience working with CRM systems is also desirable

 For an informal chat about the role, contact Sam Cousens at Nottingham Hospitals Charity. 

All dogs deserve a good life and a safe, loving home. We exist to find safe, loving homes for dogs and to support people to give their dogs as good a life as possible.

We are looking for a self-motivated and target-driven Fundraising and Volunteering Officer who can hit the ground running. You will be responsible for developing and growing strong relationships with new and current supporters across the Nottinghamshire region, to raise funds and volunteer for Jerry Green Dog Rescue in support of our mission.

As the Volunteering and Community Fundraising Officer for Nottinghamshire you will be responsible for:

·Identifying and engaging new individual, group and corporate supporters, and developing strategies to promote fundraising activities and grow income from your local area.

·Providing high quality stewardship to individual supporters, groups and businesses within the community, ensuring relationships are developed and maintained at a high standard.

·Representing Jerry Green Dog Rescue as the first point of contact within the community for Nottinghamshire, promoting our mission, vision, and values alongside fundraising and volunteering opportunities.

·Work with your team to recruit, induct and train volunteers to support fundraising and other relevant initiatives locally in the community.

·Acting as an ambassador for Jerry Green Dog Rescue, and living our values in everything you do, with your colleagues, supporters and volunteers.

·Keeping up to date with sector trends across community fundraising and volunteering,

We’re seeking applications from candidates with experience in Community, Events or Corporate fundraising, as well as those who can demonstrate transferable skills from other roles or sectors. If you’re proactive, positive and motivated by targets, and are keen to build a career in fundraising, we’d love to hear from you. Above all, you’ll share our belief that every dog deserves kindness, compassion, and a home of their own.

Benefits include:

· Annual leave: 30 days per year (this includes bank holidays, which are taken from your overall allowance)

· Flexible/Hybrid working: This role offers a hybrid working arrangement combining home and on-site work, alongside  flexitime arrangements with negotiable start and finish times (subject to manager agreement and service needs). The role also requires attendance at meetings during business hours and occasional evening and weekend supporter events.

· Pension: Enrolment in the NEST workplace pension scheme

· Employee Assistance Programme: Access to BrightHR wellbeing and support services 

· Employee discounts: Including access to schemes such as BrightHR, Charity Workers Discounts, and Give as you Live

Data Support Executive

12-Week Temporary Contract

£15.29ph

Are you immediately available and looking for a short-term data role where your work genuinely contributes to protecting children?

We’re supporting a nationally recognised children’s charity to recruit a Data Support Executive on a 12-week temporary contract. The organisation relies heavily on voluntary income to fund its life-changing services - and the accuracy of its supporter data is fundamental to making that possible.

This is an excellent opportunity for someone who enjoys working with data in a busy, purpose-driven environment and can quickly add value to a high-performing team.

The Role

You’ll be joining the Income Generation function, supporting a fast-paced Data Processing team responsible for handling high volumes of donation and supporter information.

With millions of supporter records and significant annual income to process, the team plays a critical role in ensuring that data is handled accurately, securely and in line with compliance requirements.

Your responsibilities will include:

• Preparing, importing and validating supporter data within core database systems
• Ensuring income and supporter information is processed accurately and on time
• Supporting financial reconciliation and data integrity checks
• Responding to queries from internal colleagues and external fundraising partners
• Assisting the wider team with administrative and process support

Given the short-term nature of this contract, the team is looking for someone who can hit the ground running and work confidently with structured processes.

About You

You’ll likely have previous experience in a data, CRM or income processing role and feel comfortable working with large datasets.

We’re looking for someone who:

• Has experience working with databases and understands data accuracy principles
• Has knowledge of financial or income-related processes
• Demonstrates exceptional attention to detail
• Can manage workload effectively in a busy environment
• Communicates clearly and professionally
• Brings a positive, proactive approach to team working

This is a fantastic short-term opportunity to contribute to meaningful work within a respected national charity.

Do you have outstanding communications, events and customer care skills? Are you ready to bring delight to donors and help a busy team achieve key fundraising goals? 

·Permanent, Part-time: 21 hours a week worked over 3 days We would be open to some flexibility on hours worked.

·Hybrid working – up to 40% home working, 60% office presence.

·Starting salary - £31,700 FTE (pro rata £19,020) per annum with a generous pension contribution: up to 10 per cent employer contribution on annual salary.

· 36 days of leave pro rata (including annual leave and bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

· Generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o wellbeing coffee mornings

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

Your role

Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As part of the fundraising and communications team you will bring delight our donors by dealing with enquiries successfully as first port of call and proactively contacting supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to the work of Church Mission Society.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven experience working within a customer/supporter facing environment. Experience in telephoning to get results in a customer care environment is essential as well as administrative skill.

It is also a requirement for this post holder to be in sympathy with CMS’s values and aims.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 17 May 2026

Interviews are planned to be held on Tuesday 26 May 2026 at CMS House, Oxford.

To apply

Please send your application form and CV to our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any SEAH (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

This role will support the Database Manager in overseeing and enhancing Sarcoma UK’s Raiser’s Edge NXT database to ensure it supports strategic fundraising, data-driven decision-making, and organisational growth. This senior role balances day-to-day database operations with a focus on innovation, integration of new technologies, and the delivery of advanced reporting and insights that align with Sarcoma UK’s strategic objectives. The Senior Database Officer also plays a key role in staff upskilling and future-proofing the charity’s data systems.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Promise: 

Everything we do is shaped by the people affected by sarcoma.

Our work is guided by five commitments:

• We are shaped and driven by people affected by sarcom: we listen to and learn from the experiences of patients and families.
• We are committed to equity: everyone affected by sarcoma should be able to access the same quality of care, information and support.
• We collaborate to make a bigger impact: we work with healthcare professionals, researchers, organisations and policymakers to achieve more together.
• We uphold the highest standards: we use evidence and expertise to push for better care, treatment and research.
• We are relentlessly ambitious: sarcoma is decades behind other cancers. We will use every opportunity to close that gap.

Duties and key responsibilities

Database Administration (Raiser’s Edge NXT)

• Manage, maintain and optimise constituent and gift data on Raiser’s Edge NXT to ensure accuracy and compliance.
• Support the Database Officer with processing incoming donations from online giving platforms including JustGiving and Fundraise Up to ensure accurate integration and reconciliation.
• Support the Database Officer with monthly reconciliations between Raiser’s Edge NXT and the income spreadsheet.
• Work with the Database Manager to develop and manage Omatic Cloud automated processes for importing constituent and gift data from external fundraising platforms.
• Support the Database Manager in designing and monitoring database KPIs.
• Lead data cleansing and housekeeping projects including data retention, consent and Gift Aid reviews identifying areas for improvement and implementation of best practice in collaboration with the Database Manager and Database Officer.
• Support fundraising stewardship through event management, automated workflows and mailing list coordination.
• Process and record Gift Aid declarations in accordance with HMRC guidelines.
• Maintain high standards of data quality, GDPR compliance and robust data controls.
• Administer user access and database security settings in line with internal policies and GDPR.

Data Reporting and Insights

• Build sophisticated donor segmentation, pipelines and automated journeys to improve donor retention and engagement.
• Deliver tailored reports, interactive dashboards and insights to support strategic decision-making.

Staff Training and Support

• Provide tailored team training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of Raiser’s Edge NXT.
• Manage data-related enquiries and provide timely support.

Cross Function Collaboration

• Work closely with the Database Officer to align on day-to-day data processing and support.
• Partner with the Finance Team on reconciliation and reporting.
• Collaborate with Fundraising, Communications, and Support Services teams to provide strategic database insights and technical guidance.

Other

• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world class care, helping to ensure the best outcome and experience possible for children and their families.

Scope of role

The data officer role plays a vital part in the Noah’s Ark Charity’s supporter experience.The charity’s database, Donorflex, is used to manage relationships and contacts with many thousands of supporters. The system is critical to ensure that we hold and look after all the data that supporters have given us compliantly; that we maximise use of this data to inform decision making and that our colleagues have the training and support necessary to use the system in the most efficient and effective way.

Person specification

We are seeking a data officer with broad experience of using computerised management information systems. The candidate will have strong Microsoft excel skills, good knowledge of databases, excellent numeracy and data analysis skills.

This is a great opportunity to join a small but highly motivated team.   

As Philanthropy Officer, you will build strong, lasting relationships with individuals, families and organisations, helping them to achieve their philanthropic goals while increasing charitable income and delivering meaningful impact in communities across Wales.

We’re looking for someone with a strong understanding of social issues and community needs in Wales, who can use that insight to build networks, identify opportunities and develop tailored support for existing and prospective donors. This role will play a key part in securing new funding, growing our donor base and building high-quality, long-term relationships.

To be successful in this role, you will have:

• Proven experience in a philanthropy or fundraising relationship management role.
• Ability to identify and develop new philanthropic opportunities, including prospecting and converting new donors.
• Excellent interpersonal skills and experience of developing, managing and growing relationships.
• Strong communication, evidencing excellent customer relationship with a focus on trust, respect, confidentiality and attention to detail alongside the ability to juggle multiple relationships simultaneously.
• Confidence speaking publicly to a variety of audiences.
• High levels of motivation, be results-driven and able to work independently as well as collaboratively within a team.
• Experience of producing compelling reports, narrative and presentations alongside creating tailored donor experiences to inspire donors.
• A strong commitment to your own learning and development. 

Read more in the full job pack.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

You will support Trusts & Foundations and Statutory income generation for Woman’s Trust, led by the HOF. You will secure five and six-figure, multiple-year grants and support the increase of organisational income from £1.2m to £3m in the next 3 years. You will effectively communicate our services and campaign aims and develop funder partnerships and relationships aligned to our strategic priorities. You will manage and deliver the whole cycle of trusts and foundations income generation, including regular prospecting, producing impactful funder reports and maintaining our CRM system

Hours: Full-time, 35 hours per week.

Contract: Permanent.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.

For further information and to apply, please visit our website.

Please note, CVs and cover letters should be sent in Word format.

Closing date: 29th May 2026.

Interviews will be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

An enhanced DBS clearance is required for this role. Police vetting Clearance may also be required.

There when it matters

About the role:

The prospect research and pipeline management role is pivotal to fundraising at Sue Ryder – you will sit within the Philanthropy and Partnership team and will be working across the Corporate, Trust, Major Donor and Regional teams. We are looking for someone who can support our fundraisers through prospect research, network mapping, lead qualification, and due diligence checks.

Most importantly you will be a proactive member of the team, joining us at an exciting time as we embark on our newly developed 5-year fundraising strategy. You will be a member of the team with the skills to review and develop the pipeline management process on our CRM (Raiser Edge NXT) ensuring the teams have access to dashboards, tracking their donors across the stages of solicitation. You will also provide insight reports into how well we are moving prospects through the pipelines and will have a voice to make recommendations. This role will also ensure we are working within data protection and fundraising regulations and both deliver and track our due diligence checks.

About you:

• Educated to degree level or with equivalent relevant work experience.
• Familiarity with prospect research tools and the ability to identify and recommend the best tools to support our work using the budget as cost effectively as possible.
• Thorough working knowledge of GDPR as it relates to major donor fundraising and the Fundraising Codes of Practice.
• Experience of undertaking due diligence checks on prospective donors and of setting up and implementing policies and processes to ensure regulatory compliance.
• Excellent communication skills and the ability to build supportive and collaborative relationships with colleagues both across fundraising and the organisation including the ability to chair meetings and present data and insight.
• Experience of working on a variety of requests and ability to manage and prioritise workload whilst being responsive.

Essential Criteria:

• Previous experience of driving forward process improvements, implementing new processes or systems, and working with colleagues to embed change.
• Skilled at using a relationship management database (or CRM) to track prospects through the solicitation process, produce dashboards and reports and glean insight from data.
• Experience of delivering prospect research activities to identify and qualify leads for fundraising teams across corporate, trust and major donor income streams.
• Working knowledge of high value income streams and what will support fundraisers in achieving income growth.
• Experience of providing relevant high quality and accurate research profiles with developed research skills and attention to detail.
• Proven experience in identifying new high-value funding prospects from the database and other sources including major donors, corporate partners and trusts.
• Proven ability to be proactive in network mapping securing new prospects or additional opportunities from existing networks e.g. see that a major donor is also a trustee of a grant giving trust or the CEO of a potential corporate partner.

Closing date: 21st May
Interviews: 27th and 29th May

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online 
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Citizens Advice Doncaster Borough is expanding its services to provide vital, community-based support to Doncaster residents facing the challenges of the rising cost of living and energy crisis. We are seeking a dedicated individual to deliver holistic and specialist Money & Energy advice.

As part of our team, you will empower clients to achieve the best possible outcomes by providing high-quality customer service and support, all while upholding the core aims and principles of the Citizens Advice Service. You will thrive in a dynamic environment, demonstrating both initiative and strong teamwork, and be committed to going the extra mile to make a real difference. 

Role purpose

• To provide Energy & Money advice to clients 

• To provide advice on how to deal with Energy Debts 

• To provide a high-quality advice and support services 

• A Benefit Calculation as part of Income Maximisation

• Energy Efficiency support & advice 

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. 

•  Negotiate with third parties as appropriate. 

• Switching energy providers 

• Information and support on the Priority Services Register

• Check eligibility and provide Information about the Warm Home Discount 

• Any other possible Schemes / Grants available that can support the client with their energy issues

• Provide Advice on energy complaints and processes 

• Smart Meter information / advice

• Carbon Monoxide Awareness

• To provide Financial Capability and Income Maximisation advice to clients. 

• To share responsibility for compliance with the Projects targets and requirements.

• Ensure quality standards are met. 

• To work effectively with other partners to deliver a seamless service to clients

• Undertake service delivery at Outreach venues as required. 

• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.

• To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.

Advice 

• To provide Energy & Money advice to clients on energy issues

• To provide advice on how to deal with Energy Debts, looking at wider debt issues and options, making referrals or taking action as appropriate. 

• Provide General Advice and assisted information to clients on energy issues

• Empower clients to act on advice and information provided 

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Negotiate with third parties as appropriate. 

• Ensure income maximisation through the take up of appropriate benefits. 

• Provide advice and assistance to other staff across the whole range of advice issues. 

• Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. 

• Ensure that all work conforms to the organisation's systems and procedures. 

Research and campaigns 

•  Assist with research and campaigns work by providing information about clients' circumstances. 

• Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

• Monitor service provision to ensure that it reaches the widest possible client group. 

• Alert other staff to local and national issues. 

Professional development 

• Keep up to date with legislation and undertake appropriate training. 

• Read relevant publications. 

• Attend relevant internal and external meetings as agreed with the Team Leader and/or Line Manager. 

• Assist with Service initiatives for the improvement of services. 

Administration 

• Review and make recommendations for improvements to Citizens Advice services. 

• Maintain local information systems. 

• Use IT for statistical recording, record keeping and document production. 

• Keep up to date with policies and procedures relevant to organisational work and undertake appropriate training. 

• Attend internal and external meetings as agreed with the Team Leader and/or Manager.  

• Maintain close liaison with relevant external agencies. 

Other duties and responsibilities 

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

• Demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues. 

Person specification

• Experience of providing Advice. 

• Effective oral communication skills with particular emphasis on negotiating and representing. 

• Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence. 

• Ordered approach to workload and an ability and willingness to follow and develop agreed procedures. 

• Understand the issues involved in interviewing clients. 

• Numerate to the level required in the tasks. 

• Ability to prioritise own work, meet deadlines and manage caseload. 

• Ability to use IT in the provision of advice and the preparation of reports and submissions. 

• Ability to monitor and maintain own standards and work as part of a wider team 

• Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies. 

Desirable Criteria

• Experience of providing General, Energy or debt advice would be desirable. 

• Experience of working to targets

• Experience of working in the voluntary sector would be desirable. 

• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively 

• Demonstrate understanding of social trends and their implications for clients and service provision 

• Have access to a vehicle and be willing to travel

Age UK Merton is committed to being an equal-opportunity employer that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences-diversity enriches the care we provide to older adults, and it strengthens us as colleagues. Embracing varied perspectives encourages us to think critically, grow continuously, innovate, and adapt together.

Living Well Health and Wellbeing Coordinator Role:

Referrals and assessment

• Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager.  These can be for the Living Well service alone, or for “Living Well Plus” where additional support is given to those clients who may require hoarding or de-cluttering support
• Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment
• Work closely with Adult Social Care, regularly hot desking at Merton Civic centre and joining GP surgery Multi-disciplinary meetings to accumulate more referrals and build professional relationships
• Actively engage in taking part in community events and meetings to promote the Living Well service and increase referrals/referral pathways
• Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits

Action planning and support provision

• Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.
• Connect individuals to support services catered to their needs at both Age UK Merton and external partners
• Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes
• Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.
• Receive and respond to enquiries related to the programme by phone, in person and by e-mail
• Work closely within Community Support Service, carrying out joint home visits with appropriate staff to ensure better outcomes for clients as well as ensure streamlined/triaged support.

General

• Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required for funders
• Engage in exporting personal monthly KPIs as required by the Living Well Manager
• Cover the Community Navigator Role when needed with the Community Support service team on a rota basis
• Create two Case Studies quarterly, reflecting on successful outcomes for clients
• Carry out reviews with clients to capture the client’s journey from assessment to closing the case; showcasing how the client has improved their health and wellbeing outcomes
• Understand the process for raising safeguarding concerns and the route of accountability
• Comply at all times with the policies and procedures of Age UK Merton 
• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery
• Attend staff meetings, personal supervision and appraisal meetings
• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
• Act as a representative of the values, beliefs and principles of AUKM at all times
• Undertake any other duties that are requested and commensurate with the grade and remit of the post

Shop Manager

• Hours: 30 hours per week
• Location: Marlow, SL7 3HJ
• Salary: £27,147 - £27,900 per annum (pro rata)
• Closing date: 26th May 2026 at 12 noon 

Lead a busy community charity shop, build a team of volunteers and make a real local impact.

We’re looking for a hands-on Shop Manager to run our Marlow shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers.

A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community.

What you’ll be doing:

• Leading the day-to-day running of a busy shop.
• Managing and supporting the shop team, including volunteers.
• Maximising sales and profit through great merchandising and stock management.
• Delivering excellent customer service and creating a welcoming shop environment.
• Recruiting, training and motivating volunteers.
• Ensuring the shop is commercially focused, safe and well-presented.

What you’ll bring:

• A passion for great customer service with experience in a customer-facing environment like hospitality, high street or charity retail would help you hit the ground running.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confidence in leading, training and motivating a team.
• A positive, flexible approach and willingness to learn.

The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview.  Interviews will be conducted virtually via Microsoft Teams.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

At Community Integrated Care, we believe everyone deserves the opportunity to live the best life possible. Our Partnerships & Communities team delivers ambitious, multi‑partner programmes that tackle inequality, open doors, and create lasting change for disabled people and the communities we serve.

​We’re now looking for an experienced Project Manager (Partnerships & Communities) to lead the delivery of complex, high‑impact programmes across England and Scotland – working with partners, funders, colleagues and people with lived experience to turn strategy into action.

​If you thrive in complexity, care deeply about social impact, and love bringing people together to deliver meaningful outcomes, this could be the role for you.

​This is a full time permanent role with travel to our head office in Widnes at least once a week with regional and national travel as and when required so our ideal candidate will be based within an hours commute of Widnes.

​What is "The Deal" for you?

• Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments.
• Pension: contributory pension scheme
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder 
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people! 
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

You’ll lead projects end‑to‑end – from early concept and funding through to mobilisation, delivery, evaluation and legacy – ensuring programmes are well governed, well delivered and genuinely impactful.

​In this varied and high-profile role, you will be:

• ​Managing a diverse portfolio of projects, campaigns and partnerships, delivered to agreed scope, budget, timelines and quality
• ​Working closely with external partners, funders and suppliers to coordinate delivery and maximise impact
• ​Applying consistent, high‑quality project management standards, documentation and governance throughout the project lifecycle
• ​Leading risk, safeguarding, health & safety and compliance management across community‑focused programmes
• ​Producing board, partner and audit‑ready reporting, giving clear visibility of progress, risks, outcomes and learning
• ​Leading impact reporting and evaluation – turning data and insight into evidence, learning and future opportunity
• ​Managing project budgets, resources and supplier relationships to ensure value for money and compliance
• ​Supporting and developing colleagues, building strong project discipline, capability and collaboration across the team
• ​Representing our work confidently in presentations, reviews, events and partner forums

This is a highly collaborative role, working closely with colleagues across Partnerships & Communities, Group Projects, Operations, Support Services and external organisations.

Our ideal candidate:

​You’ll be a confident and values‑driven project professional who combines strong delivery discipline with empathy, creativity and influence.

• ​Proven experience leading complex projects end‑to‑end in multi‑stakeholder environments
• ​A strong understanding of project governance, assurance, risk management and portfolio delivery
• ​Experience working with partners, community organisations or suppliers, building trusted, productive relationships
• ​Confidence managing budgets, financial planning and value‑for‑money decisions within projects
• ​Excellent communication skills – able to translate complex information into clear, engaging messages for varied audiences
• ​Experience using project management tools and digital reporting platforms (e.g. MS Project, Smartsheet, Jira, Visio or similar)
• ​A recognised project management qualification (PRINCE2 Practitioner or equivalent) or equivalent experience
• ​A genuine commitment to inclusion, co‑production and social impact, with an understanding of safeguarding and ethical delivery
• Above all, you’ll be motivated by purpose, comfortable with ambiguity, and excited by the opportunity to turn ideas into mobilised, high‑impact programmes.

​Why join Community Integrated Care?

• Be part of one of the UK’s leading social care charities, delivering nationally recognised, high‑profile programmes
• Work on ambitious partnerships and campaigns that genuinely change lives
• Enjoy flexible and hybrid working arrangements
• Access learning, development and progression opportunities in a supportive, values‑led culture
• Be trusted to lead, influence and shape work that has a lasting legacy 

Ready to make a difference?

​If you’re an experienced Project Manager who wants your work to mean something, we’d love to hear from you.

​Apply now and help us turn partnerships into progress, and ambition into impact.

​Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.