Head of supporter experience jobs

This is a demanding role where you will support the Fundraising Director in effective management of the fundraising teams across our UK centres and the central expertise in Trusts, Major Gifts and Partnerships.

You will assist the Fundraising Director to plan and organise a broad range of fundraising activities; formulating and adjusting plans as required.  Additionally, the Fundraising Director will depend on you to lead or assist on specific projects.   
 

You will act as gatekeeper regarding access for fundraising teams to the Fundraising Director which will involve utilising strong understanding and sound judgement skills across a number of activities.

As Policy and Public Affairs Manager, you will help ensure London Youth is a credible, influential voice on issues affecting young people and the organisations that support them. Sitting within the Fundraising and Communications Directorate, you will work closely with the CEO, senior leadership, and youth participation, communciations, fundraising and delivery colleagues to deliver demonstrable external influence and impact. 

You will craft clear, evidence-based policy positions that shape debate and influence decision-making at London and national level, ensuring the policymakers understand and respond to the realities facing young people in London. Through effective internal engagement, you will also ensure colelagues and our members are well-informed and equipped to respond to key policy developments. 

You will successfully represent the voice of London Youth's members and the young people they support, helping to secure greater recognition, investment, and support for youth services. By building strong relationships with policymakers, parliamentarians, and sector partners working to address the issues affecting young people inthe capital, you will help position London Youth as a trusted and respected contributor to relevant policy discussions. 

At a time of significant change across the youth sector, you will play a central role in campaigning for systematic change and in building the profile of London Youth and the wider voluntary sector as the Government's 10-year National Youth Strategy, Youth Matters, is implemented. You will help ensure commitments translate into meaningful outcomes for young people, particularly in relation to youth services, enrichment opportunities, and support for young people not in education, employment, or training, and strengthen long-term investment in youth provision. 

What you will be doing 

You will lead the development and delivery of London Youth's policy and public affairs work, building a clear and consistent understanding of the London and national context for young people and youth organisations. Working closely with colleagues across the organisation, including communications, fundraising, delivery, and MEL, you will help develop a clear and compelling case for support and influence. 

You will work in close partnership with the CEO and CEO's office, acting as a trusted policy adviser, supporting the CEO's external policy engagements, positioning, and relationships with senior policymakers and influencers. 

You will monitor emerging political and policy developments and relevant funding announcements, providing insight and analysis to identify opportunities for engagement. You will draft swift organisational responses to key policy announcements, in collaboration with the CEO and communications team, and ensure relevant intelligence and opportunties inform the work of the fundraising team. 

You will develop, maintain, and communicate evidence-based policy positions, insights, and priorities, convening our members regularly to inform clear policy asks and advocacy. You will shape briefings and consultation responses that reflect the needs of London Youth's members and the young people they support. You will shape policy positions and provide high-quality briefings ahead of key senior-level engagements. 

You will oversee and track our policy influencing activity, identifying emerging policy developments, coordinating internal input, engaging stakeholders and representing London Youth in external policy and public affairs forums, and reporting on the impact of our policy work. 

You will strengthen policy work through insight and engagement, analysig relevant data and research from our membership and working with the Learning and Impact Lead to ensure insights from London Youth's network inform policy development. You will also identify opportunities for members and young people from our Youth Board to engage in policy work, including through consultations, networks, and events. 

You will build and maintain strong relationships with key London and national stakeholders, identifying opportunities for partnership working with other organisations and ensuring London Youth has a visible, credible voice in debates affecting young people. 

You will contribute to London Youth's communications, campaigns, and profile, working with colleagues to shape policy activity across digital channels, produce engaging written content including articles and speeches, craft organisational messaging, support youth-led engagement, and contribute to London Youth's thematic networks, influencing events and media opportunities. 

What you bring to the role 

Knowledge and Experience: 

• Strong understanding of how policy is developed in the London and national context, and experience of engaging with political agendas on behalf of a charitable or membership organisation. 
• Experience in developing robust policy positions, responses, and solutions, and influencing politicians and decision-makers. 
• Up-to-date, proven experience in public affairs, parliamentary engagement or a related policy-influencing role, with a clear track record of driving meaningful change. 
• Good understanding of UK parliamentary and government processes, and of current policy areas impacting young people in London and across the UK. 
• Experience of producing a range of briefings and written materials, including research findings, public statements, consultation responses, and briefings for senior colelagues. 
• Proven ability to build and maintain collaborative relationships with opinion-formers and other key stakeholders. 

Attributes and Behaviours: 

• Demonstrate excellent interpersonal and communication skills, especially when it comes to policy partners. 
• Demonstrate confidence to engage and build productive relationships with a wide range of stakeholders, including those at senior level. 
• A confidence verbal communicator and presenter able to represent London Youth within policy forums, consortia, and networking events. 
• Demonstrate ability to work on your own initiative and as part of a team, with proven ability to innovate and deliver change. 
• Demonstrate ability to analyse, summarise, and present evidence to different audiences. 
• Demonstrate a commitment to ensuring young people have prominent platforms to voice their views directly on the issues that affect them. 
• Demonstrate a commitment to strengthening London's Youth sector. 
• Be willing to work some evenings and the occasional weekend. 
• Understanding and supporting the vision, mission, and aims of London Youth. 

Demonstrate living our values of being: 

• Ambitious
• Collaborative 
• Inclusive 
• Accountable 

Why work at London Youth 

• Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). Pro-rata if you work part time. 
• Employer 4% pension contribution
• Additional leave granted to support voluntary activity 
• Free Health Care Cash Plan 
• Free access for you and your family to the Employee Assistance Programme 
• Free access to the 'Headspace' app for you and your family
• Flexible working opportunities considered 
• You'll be working with a fantastic team of passionate colleagues across London Youth 
• You will be making a difference to the lives of young people

The Quaker World Office seeks a brilliantly organised, highly motivated and tech savvy person, to support some exciting upcoming projects including a massive open online meeting for worship on World Quaker Day 2026 and a global online conference in 2027. 

In October 2026, FWCC wants to host one of the biggest online Quaker Meetings ever, as we gather together in worship across timezones, traditions, languages and cultures.

Coordinating this meeting will take patience, a calm head, tech knowledge, appreciation of difference among Quakers, brilliant logistical capacity, great teamwork skills, internationally honed project management experience and a good sense of humour. Could you be that person?

In October 2027 we plan to build on this by organising a global online conference, bringing together representatives of most of the world’s yearly meetings to explore our progress in addressing issue of historical and continuing injustice since the 2024 World Plenary Meeting, and to sow seeds of justice and peace in our hearts and the world.

This will involve getting the message out, helping people register and pay, assisting the smooth running of the project team, setting up the technology, assisting people to use the technology, ensuring systems for translation and interpretation are in place, and various other logistical tasks.

There will also be some more routine responsibilities shared with the wider team, such as website updating, occasional mailouts, database management and maintaining our online storage systems.  

Apply from the FWCC website #PriorityProjectsandSupportManager 

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross per annum, depending on experience

Closing Date: 8 February 2026

Assessment Day: 16 February 2026

Are you looking for a new opportunity supporting volunteers to give their best?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

About the role

We are currently looking for a Volunteer Support Manager to join our innovative Young People, Volunteer and Business Support Directorate. You will manage the Volunteer Support Team and develop and maintain efficient volunteering systems used by our volunteers. This is a key role focussed on supporting the charity’s volunteering strategy and championing best practice in volunteering.

This is an exciting time to join the Sea Cadets with the opportunity to make a real difference to the way volunteers are supported and recognised. The Volunteer Support Manager will be responsible for the effective and efficient administration of the volunteer processes via Microsoft Forms and Power Automate, as well as reviewing existing and implementing new systems to make them as effective and as volunteer friendly as possible.

Responsibilities

• To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers
• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
• To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
• To develop guidance and associated resources for the support of volunteers
• To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date

Requirements

• Experience of managing and motivating a large team
• Experience of managing, reviewing and refining complex administrative processes
• Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
• Experience developing processes which are targeted at both internal and external audiences
• Experience of delivering a first-class service to clients or customers
• An understanding of the voluntary and community sector, ideally within the youth field

Desirable

• Experience of managing or supervising a team based remotely
• Experience of being a volunteer
• Experience of managing an onboarding process with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first class customer service
• Experience of leading projects manging change with various stakeholders
• Experience of working with volunteers and the knowledge of how to ensure they are supported

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Job Title: Eastern European IGVA

Location:Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations in three West London boroughs (Ealing, Brent, Hounslow)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Permanent, Full-time

Hours: 37.5 hours per week

We are excited to share an opportunity to join Refuge as an Eastern European Independent Gender  Violence Advocate (IGVA) as we enter an important new chapter of growth, supported by funding from the National Lottery Community Fund. This is a vital role which provides high quality practical and emotional support to survivors of domestic abuse and their children in the community.

You will be part of a highly skilled and supportive team committed to collaborative working and continuous learning. This role offers the chance to strengthen multi-agency partnerships to enhance outreach and support for survivors, while also contributing to increasing professional understanding of the specific needs of Eastern European women and children affected by domestic abuse and violence.

You will provide capacity-building in the form of advice, advocacy, support, and briefings across three London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.

It is essential for candidates to be proficient in one or more Eastern European languages.

We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence.

You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9:00am on 9 February 2026

Interview dates: 16 and 17 February 2026

Location: London (hybrid, 3 days/week in the office)

Contract: permanent, full-time

Interviews: 18-19 February 2026

Are you passionate about delivering high-quality administrative support for a global organisation? The ITF is looking for a proactive and detail-oriented Administration Coordinator to join our team.

About the role

As Administration Coordinator - Global you will supervise and coordinate the work of a team of administrators responsible for providing reliable, high-quality administrative support for international governance meetings and events, and communications to member organisations and external partners.

You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, contributing to the successful delivery of our Congress cycle and organisational work programme.

Reporting to the Head of Global Administration, you will help to strengthen long-term administrative systems that are efficient, coordinated and fit for purpose in a complex international environment.

Key Duties and Responsibilities

• Manage a team of administrators and foster an environment of continual development and support and high performance
• Coordinate the workload of the team in the delivery of organisational work programmes
• Develop, implement and update administrative policies and procedures, ensuring consistent and standardised ways of working
• Oversee the logistical delivery of global meetings and conferences
• Oversee the delivery of multi-lingual communications to members (circulars, meeting reports)
• Prepare meeting budget forecasts and contribute to the annual planning and budgeting cycle

About you

We’re looking for a self-motivated and highly organised individual to support the delivery of our global organisational work programme. With responsibility for oversight of the logistical delivery of committee meetings and conferences, you will need the following to be successful in this role:

• Proven experience managing and leading a team, including mentoring, performance development reviews and motivating others
• Strong knowledge of administrative practices, ideally with experience in the delivery of international meetings & conferences
• Ability to prioritise effectively, and manage multiple tasks and projects simultaneously, often working across international time zones
• Clear and accurate written and verbal communication skills with a high standard of written English and excellent attention to detail
• Confidence working with diverse internal & external stakeholders in a multilingual environment (knowledge of languages other than English would be an asset) 
• Maintain confidentiality when handling sensitive information
• Strong numerical skills, with experience of budgeting, reconciliation, and expense reporting
• Calm, adaptable and proactive problem-solver with a focus on continuous improvement
• Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent and Concur (or similar tools).
• Experienced with CRM systems and data handling
• Willingness to travel overseas occasionally to support international meetings & conferences
• Commitment to social justice and trade union values, or mission-driven work

Youth Delivery Mentoring Officer

We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work. 

Main Purpose of this Role

This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us. 

About Reaching Higher 

Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches. 

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

The Role
Contract: Part-time, 16 hours per week
Term: Permanent
Salary: £12,255.3 per annum
Location: London (hybrid working – 1 day office-based, 2 days from home after probation)

As the HR Assistant, you will provide high-quality of HR Generalist duties to the HR Team, including administrative, data input, recruitment and training support to the HR department and management teams.

Key Responsibilities

• Check recruitment updates and progress for all active vacancies.
• Follow up with candidates and managers on any outstanding documentation.
• Provide recruitment administration support, including setting up vacancies on the HR system, coordinating interviews, preparing documentation and issuing contracts
• Support onboarding by coordinating induction activities, equipment and paperwork
• Provide general HR administration such as employee records, surveys, reports and presentations
• Assist with leadership team meetings, including agenda preparation and minute-taking
• Coordinate training sessions, room bookings and catering
• Support learning and development administration, including maintaining the Learning Management System
• Support benefits administration, including pension and employee assistance programmes

Skills and Experience
Essential

• Ability to use HR information systems, including accessing, inputting, and compiling data.
• Demonstrating accurate data and attention to details
• The verbal communication skills to communicate.
• The written communication skills to produce succinct correspondence and reports.
• Experience of working effectively in teams and understanding expectations.
• Ability to write and present information. 

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 9 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete a Basic DBS disclosure check.

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. TAKE OUT IF NOT FEMALE ONLY

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Havant 

Salary: £36,547 - £39,372 FTE 

Hours per week: 20 - 25 hours per week over 3-4 days

Contract Type: Fixed Term Contract for 6 Months

Reference Number: STOPDA815

Main Purpose and Scope of the Job:

upporting the Head of People with the provision of consistent and reliable Human Resources support in relation to policies and practices and with the practical application of employment law.

Providing coaching and support to line managers in relation to all aspects of early or informal employee relations.

Actively providing guidance to staff and managers through employee relation processes seeking early resolutions and restorative conversations in the first instance. Actively take the lead on formal employee relation case work such as disciplinaries, probations, performance management, capability, absence management, grievances, suspensions, investigations and present at hearings.

Develop Line managers through training, workshops, and proactive strategies.

Overseeing the HR Advisor’s workload to ensure accuracy and completion and actively support with individual growth by providing opportunities for development.  Provide administrative support to cover team absences.

Reporting and monitoring sickness/absence levels, advising line managers to ensure a consistent approach is taken to reduce absenteeism.  Oversee all Stage 1,2 and 3 absence meetings.

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our
centre in Edinburgh.

Location: IntoUniversity Craigmillar
Contract: Full-time, fixed-term until August 2026
Applications close: 9am Friday 13th February 2026
Start date: As soon as possible, to be agreed directly with the successful candidate

Salary

£28,250 per annum

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort. 

We are looking for a Individual Giving and Legacies Manager (maternity cover), to lead and grow key income streams with a particular focus on legacy giving, payroll giving, and in-memory giving, while ensuring every supporters journey is meaningful, positive, and impactful.

This is a fixed term contract to cover up to a years maternity leave, with hybrid working at least one day a week in the London office. This post would ideally start mid April.

The Charity
You would be joining a supportive and collaborative team at a national health and social welfare charity, who are passionate about fighting to ensure support is available to all who are in need of it. This charity offer a range of fantastic benefits.

The Role

Joining a team of six, reporting into the Head Of Events and Supporter Engagement and managing the supporter engagegment officer. You will:

Develop and deliver the legacy marketing programme, working closely with external digital agencies to promote legacy giving.

Manage and grow the payroll giving programme, including relationships with Professional Fundraising Organisations (PFOs) and internal teams.

Oversee in memory giving initiatives,working closely with the Digital Fundraising and Engagement Executive on digital in-memory giving initiatives and tribute pages.

Lead on the planning, creation, and delivery of direct mail appeals, working collaboratively with the Head of Events and Supporter Engagement.

The Candidate
Proven experience in legacy giving and individual giving environments.

Ability to analyse and report on marketing effectiveness, sharing insights with teams.

Experience in managing finance and budgeting for fundraising activities.

Demonstrable ability to write engaging copy for different audiences across varied communication channels.

Ideally previous line management experience.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Location: 2 days weekly in our London office
Salary: £87,632.09 (incl London Office Allowance) plus competitive pension
Please note that this role will be closing on Wednesday 4 February 2026 at 9am.

A little bit about the role

Frontline has achieved significant growth and impact in our first 11 years, and we are now recruiting a director to lead on ensuring our culture, operational and financial infrastructure enable us to continue to grow and drive change for children and families.

With a ~£25m budget and ~150 employees we rely on robust systems, a clear strategy and an enabling culture to support people to do great work to achieve our mission. Reporting to the CEO, the director of culture and operations (DCO) will develop our annual priorities and strategy. They will lead on strengthening and further embedding our culture of freedom and responsibility by providing excellent operational leadership across Frontline. To effectively operate a culture of freedom and responsibility we need robust financial controls, excellent governance and strong relationships at our foundation – as DCO you will ensure these foundations are in place – and build on them.

We are an ambitious organisation – we work hard to create an inclusive culture which supports our hard-working teams through data, feedback and technology. As DOC you will lead on galvanising our leadership group to ensure they have the necessary resources, collective focus and communication channels across teams nationally. Frontline is in a strong position. We have a clear strategy, stable finances and strong internal processes so we look forward to welcoming our new director of culture and operations to help build on this, so we can have even greater impact.

Some key responsibilities include:

• People – Lead the people team to identify new and creative ways to further strengthen our culture of freedom and responsibility
• Finance – Manage the head of finance and compliance, supporting them and the finance team to deliver sound financial controls/clear reporting and manage an annual budget of £25m – ensuring financial capability and clear cross-team communication
• Governance – Work with the chair of FARC (and other subcommittees as relevant) to ensure they are taking a strategic view on key issues, providing appropriate challenge and timely decisions (e.g. in budget process).
• Management of external contracts and relationships – Manage the contract governance manager with responsibility for DfE/university contracts and regulatory approval, ensuring effective governance and compliance

Full list of role responsibilities can be found in the job pack.

A little bit about you

You should have strong leadership experience, the ability to balance multiple priorities under pressure, and a track record of shaping organisational culture. Experience in financial management, HR strategy, and operational leadership is essential, while familiarity with charity governance and regulatory compliance would be beneficial.

We’re looking for someone with exceptional communication skills, a collaborative mindset, and a practical approach to problem-solving. If you’re a values-driven leader eager to shape culture, strengthen operations, and support our mission, you’d be a great fit.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.

If you’re interested in finding out more, please email Elise Cronin, Executive Assistant (contact details are in the job pack) to arrange an informal conversation with the CEO.

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

With so many people now using AI to apply for jobs, it is common for applications to be repetitive and nearly identical. There are tell-tale signs when AI has been used, the writing has the same structure, the same tone and the same language. Using AI to clarify your thoughts and sharpen your answers is one thing, but we strongly discourage you from using a tool to generate the substance of your answers. We want your application to demonstrate your skills, as well as show us your thought process, how you respond to problems, what you have learned from different experiences and how you communicate in your own voice. Please be reassured – we are not expecting perfection.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Since opening its doors in 1871, Royal Albert Hall has stood at the heart of the nation’s cultural life. From the Suffragettes to Stormzy, Elgar to Einstein, the Beatles to Shirley Bassey, the world’s most influential voices have shaped moments of history on its iconic stage.

A £50 million capital appeal was launched in late 2025, which will fund improvements of facilities for artists, audiences and young people taking part in engagement activities at the Grade I listed concert hall. This 15-year estate plan represents a significant evolution in the Hall’s fundraising approach, creating an exceptional opportunity to expand its philanthropic reach, deepen relationships with supporters and secure transformational investment in the future of this much-loved institution.

The Senior Philanthropy Manager (Maternity Cover) will play a pivotal role in the delivery of its major donor programme. Reporting to the Head of Philanthropy, this role sits at the heart of the philanthropy team, combining hands-on major gifts fundraising with oversight of systems, processes and pipeline management. The postholder will shape and steward a growing portfolio of high-value supporters during a critical phase of the Hall’s capital appeal, while ensuring that donor engagement activity is coordinated, consistent and effective.

Please note that interviews will occur on a rolling basis. To discuss the role in more detail and make an application, please apply ASAP with a copy of your most recent CV plus any additional information that aligns with the person specification below.

As Senior Philanthropy Manager, you will:

• Report to the Head of Philanthropy and line manage two direct reports – Senior Prospect Researcher and Philanthropy Coordinator – fostering clarity, structure and confidence within your team.
• Manage a personal portfolio of major donors, stewarding relationships typically in the £20,000–£500,000 range.
• Work to a team income target, generating funds from HNWIs through major gifts, mid-value gifts and legacies.
• Own and drive the major donor pipeline, ensuring clear next steps, momentum and follow-through across cultivation, solicitation and stewardship.
• Be donor-facing, through regular face-to-face meetings, cultivation activity and events, including evening engagement as part of stewardship.
• Ensure robust processes are in place for tracking, thanking and income processing, with delivery support from the Philanthropy Coordinator.
• Act as a central coordinating figure for major donor activity, working closely with the Head of Philanthropy, Development Director and selected Philanthropy Board members.
• Lead on the rollout of donor communications, including tailored donor stewardship and wider impact reporting.
• Work closely with other development colleagues who focus on the Hall’s Friends and Patrons programmes, Trust and Foundation approaches and Events.

Essential skills and experience:

• Demonstrable experience of managing and stewarding high-value individual donors, ideally within a major gifts or upper mid-value context.
• Experience of personally securing c.£50K+ donations from HNWIs – please ensure that examples of personally secured gifts from HNWIs, including £value, are included on your CV. It would also be helpful to include context e.g., uplift, new donor
• Confidence working with fundraising databases and systems (ideally Tessitura), and a strong understanding of GDPR and DPA 2018.
• Strong organisational and process skills, with the ability to keep complex, multi-strand activity moving and well-tracked.
• Experience of working collaboratively in a matrixed environment with senior stakeholders and volunteers.
• Some line management or mentoring experience, with the ability to provide clear direction and practical support. However, this is not a heavily people-management-focused role
• Excellent written and verbal communication skills, with confidence engaging donors in a range of settings.
• A proactive, detail-oriented approach, combined with sound judgement and professionalism.

Desirable:

• Arts, culture or heritage fundraising experience.
• Experience of working on or alongside a capital appeal.

Employee benefits include: 

• 25 days per year annual leave (pro rata for part-time employees), with the opportunity to buy or sell up to five days holiday per calendar year
• Life assurance of 6 x basic salary
• RAH’s canteen offers free hot and cold meals, including vegetarian options, to staff whilst at work
• Employee Assistance Programme

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Events & Community Fundraising Manager is an integral part of our ambitious and forward-thinking Fundraising & Communications team.

This postholder will deliver The Connection at St Martin’s Events and Community Fundraising activity. They will line manage the Events & Community Fundraising Assistant, with a particular focus on their work on our annual Pilgrimage event. They will work in conjunction with the Director of Fundraising & Communications to develop and implement an action plan for these important functions.  

This role will develop, manage and grow an enthusiastic and motivated team of challenge event participants, pioneer our involvement in the collaborative London Walk event, lead on our emerging Special Events programme, and identify new opportunities and networks for our Community Fundraising remit.

This role requires someone with a strong track record in Events and Community Fundraising, with a solutions-focussed mindset. They will need experience in translating sector best practice into action, and to be excited at the prospect of innovating and pursuing new Events and Community Fundraising opportunities for the organisation.

Salary: £41,599 - £45,097 (scale points 26-30)
Closing Date: Friday 30th January
Interview Date: Tuesday 10th February

Full Time, Maternity cover from March 2026 to January 2027

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer