Housing services manager jobs

Have you got a head for data and a heart for storytelling?

As our Individual Giving and Legacies Manager, you’ll lead the growth of single and regular donations, develop supporter journeys, and strengthen our legacy giving programme.

You’ll be confident using CRM data and analysis to inform strategy, and you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.

With significant income growth over the past two years and ambitious plans for the future, this is an exciting time to join Homeless Oxfordshire’s Fundraising and Communications team. Your work will play a vital role in supporting some of the most vulnerable people in our community.

About The Job:

This is a vital role in delivering our fundraising strategy and goals. The role holder will be responsible for raising income from individuals and legacies and increasing the volume and value of our supporter relationships, engaging new audiences and driving sustainable income growth. We will also trust the role holder to deliver fantastic supporter journeys and supporter experiences and contribute to the overall implementation of the Fundraising Team’s objectives.

Main Areas Of Responsibility:

Income Generation

· Lead on raising income to an agreed target, through acquisition, development and retention of individuals and legacy pledgers, as agreed with the Head of Fundraising and Communications.

Strategy

· Work closely with the Head of Fundraising and Communications to build and deliver a highly effective, sustainable, audience-centred public fundraising and supporter experience plan.

· Engage in market and supporter insight to inform decision-making and development of new activity/products.

· Develop a good understanding of our supporter base, their motivations and behaviours. Use our CRM database (Raisers’ Edge NXT) and data analysis and insights to inform the development of new fundraising campaigns and products.

· Take the lead role in the development of effective supporter journeys, working with the Community Fundraising Team to convert community fundraisers and events participants into regular donors.

· Lead the design and delivery of individual giving campaigns (including the Christmas campaign), using direct mail, digital marketing and advertisements to drive supporter acquisition and retention.

· Develop and design our legacy programme, working with Farewill and local law firms to encourage supporters to include Homeless Oxfordshire in their will.

· Work with the Head of Fundraising and Communications to develop and deliver a mid-level giving programme, driving the major donor pipeline and effectively stewarding donors giving at the £300-£1,000 level.

Operational Delivery

· Be responsible for the setting and managing of budgets, targets and KPIs. Report on progress, trends and take action when required. Analyse results and evaluate activity to inform future plans.

· Act as the lead-user for Raisers’ Edge, supervise the Data Administrator to ensure accurate data entry and reconciliation, and support the team with reporting and data analysis.

· Work collaboratively to ensure that all income generation activity is integrated and opportunities for cross-team working are maximised.

· Develop processes that enhance the team’s capacity, efficiency, and ensure effective fundraising.

· Manage external partners and agencies involved in fundraising delivery, ensuring due diligence, high quality and effectiveness.

· Ensure the highest standard of supporter experience in order to make the most of every interaction.

· Ensure legal and regulatory compliance across all areas of the public fundraising portfolio, including the Fundraising Code of Practice, Data Protection and Gift Aid. Model best practice and coach team member as required.

Leadership

· Line manage the Data Administrator, supporting them on reconciliation, data entry and gift processing.

· Provide management information for SMT and the Board of Trustees as requested and attending meetings when required.

· Build positive working relationships with all internal and external stakeholders.

· Represent the charity at external meetings as and when required.

· Engage with the wider charity sector, learning from peers and sharing best practice.

General Duties:

· Compliance with Homeless Oxfordshire’s policies and procedures.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

· Contribute to the work of the broader team.

· Responsible for the effective use of financial and other resources.

· Be prepared to work evenings and weekends, as the job reasonably demands.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on Indeed or our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted week commencing 16th February 2026.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Support Worker within one of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Service Manager

Location: Bedford. Unfortunately this service does not have step free access

Salary: £36,400

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and resident requirements, as well as be part of the out of hours on call rota for managers. 

About the Role

Join and lead our brand new Mental Health Service which is due to go live April 2026! The service is a step-down service, which provides short-stay, trauma-informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. 

In this role, you will lead the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. 

Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
• Lead the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPI's and requirements are met.
• Demonstratable experience in leading a service/team in a similar capacity.
• Previous experience in supporting those who struggle with their mental health, ideally in a similar environment.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

As part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Location: Sheffield and covering one other location TBC

Salary: Grade 7 - £49,488 per annum

Closing date: Sunday 1st February 2026  at 11.30 pm

Full time - 35 hours per week 

Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice.

If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe, and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.

About the role 

You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation.

Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.

About you

1. You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others.

2.  You will have a minimum of 4 years post qualification legal practice experience

3. You will have supervisor status and have substantial knowledge of housing and homelessness law.

4. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.

Benefits

We offer a wide range of benefits, including 32 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

Our teams are enthusiastic, driven and champions for fighting the housing injustice.  Our teams whilst generating an income also address the housing crisis.

Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in our Housing Services in Ealing and Harrow, London. 

Sounds great, what will I be doing?

The Housing Management Officer plays a pivotal role in delivering high‑quality, end‑to‑end tenancy and property management across a diverse portfolio of 50–100 supported accommodation units. Working at the intersection of housing law, welfare systems, and resident wellbeing, the postholder ensures smooth tenancy sustainment, legal compliance, and strong financial performance. This includes leading on onboarding and exit processes, embedding a Psychologically Informed Environment (PIPE) approach, maintaining GDPR‑compliant records, and monitoring tenancy issues through internal reporting tools. The role also requires close collaboration with Registered Providers, Local Authorities, the DWP, and Housing Benefit teams to ensure seamless service delivery and regulatory compliance.

A key focus of the role is proactive income management, from rent and service charge collection to arrears prevention and recovery. The officer provides expert guidance on housing benefit, managing claims, appeals, and overpayments while overseeing invoicing and financial reconciliation with external agencies. Alongside this, they coordinate timely repairs and maintenance, ensuring issues are escalated and resolved efficiently while keeping residents and support teams fully informed. This is a dynamic, hands‑on position for someone who thrives on responsibility, partnership working, and making a meaningful impact on tenancy stability and resident experience.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

To apply for this role, you'll need solid experience in rent collection and arrears recovery, along with a good working knowledge of the pre‑action protocol. You should be confident handling welfare benefit claims and navigating DWP and Housing Benefit systems. Experience supporting vulnerable people is essential; whether that's individuals dealing with mental health challenges, homelessness, or domestic abuse, we're looking for someone who has worked closely with local authorities, support workers, and other partner agencies, and who understands the day‑to‑day realities of tenancy and housing management.

You'll need strong IT skills, accuracy in maintaining electronic records, and the ability to communicate clearly in writing and in person. Being comfortable analysing financial information is important, as is the ability to build positive relationships with residents and colleagues. This role suits someone who is empathetic, organised, self‑motivated, and able to work independently while taking responsibility for their decisions. You'll also need to be able to travel between accommodation sites and meet residents face‑to‑face as part of your day‑to‑day work. The role is hybrid with travel required 3 days a week across Ealing and Harrow and two days working remotely. Occasional travel to our Head Office in Aldgate will also be required.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

​About the role   

We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Operations Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.    

About you   

We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs. 

You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role. 

We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions. 

You will have:

• Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring. 

• Ability to monitoring staff performance, and ensuring continuous professional development 

• Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and  community organisations 

• Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders  

• Good understanding of policy and procedures related to homelessness, benefits and housing market  

• Experience of organising project delivery and development 

• Experience of writing reports to showcase records and impact 

• Ability to work sensitively and empathetically with people in vulnerable circumstances

About Kineara   

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

Property Services Officer/Coordinator – Damp & Mould/HHSRS (Awaab’s Law)

Location: East Midlands (hybrid)
Rate: £16-£20 per hour Umbrella DOE
Contract: 6-12 weeks

The role

We’re looking for a proactive Property Services Officer to support the delivery of safe, compliant homes, with a strong focus on Awaab’s Law, damp and mould, and HHSRS compliance.

You will coordinate repairs, compliance works and void property repairs and improvements, working closely with surveyors, contractors and housing colleagues to ensure works are delivered on time, to standard and in line with service level agreements.

Key responsibilities

• Support the management of damp and mould cases, tracking actions and timescales in line with Awaab’s Law and HHSRS
• Coordinate responsive repairs, compliance works and property repairs, ensuring completion targets and SLAs are met
• Liaise with contractors to ensure works are delivered efficiently and to the required standard
• Monitor progress, chase outstanding actions and escalate delays or quality concerns where needed
• Maintain accurate records, compliance documentation and audit trails
• Assist with contractor compliance checks and invoicing processes

What we’re looking for

• Experience in property services, housing repairs, voids or maintenance coordination
• An understanding of damp and mould, HHSRS and housing compliance (or willingness to learn)
• Experience working with contractors and managing multiple workstreams
• Strong organisational and communication skills
• A customer-focused approach with a commitment to safe, healthy homes

About you:

Your friends as know you as empathetic, compassionate, and non-judgemental.

You are great at inspiring and motivating people to take action and improve themselves.

You are very self-aware, reliable, attentive and punctual.

Perhaps you are already aware of the challenges faced by people experiencing homelessness and understand how to support them. You may have gained this knowledge as a volunteer, through a previous job, or from your personal lived experience.

If all this sounds like you then you could make a great addition to our fantastic support team here at Homeless Oxfordshire.

About the role

In this role we will trust you to work with other team members on a caseload of clients delivering personalised support to them. You will proactively engage with our clients and provide a hand so they can overcome barriers, move into independent living and sustain a tenancy. Our clients have a range of support needs that impact their experience of homelessness. This includes mental health problems, social isolation, challenging behaviour, finance and debt, alcohol and drug abuse. You will deliver structured support and do some risk management so we will trust you to keep proper records and complete some admin tasks. This includes, reviewing support and risk plans, involving key stakeholders where required, showing and signposting our clients to appropriate external support and services, following safeguarding procedures, do some cleaning and contribute to the delivery of a housing management service including collecting income. You’ll also resolve difficult and challenging situations in a sensitive manner balancing the needs of the clients and the safety of the service.

Main Responsibilities Of The Role:

· Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

· To be a supportive and effective part of the team working as part of a rota including evenings and weekends.

· Maintain a safe, clean and welcoming environment.

· To support and encourage clients to care for themselves and develop independent living skills.

· To assess and manage risk for individuals and in the service, making use of emergency services as required.

· Report any safeguarding concerns without delay in line with procedures.

· To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.

· To work in partnership with other agencies to ensure the delivery of holistic wrap around support.

· To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.

· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

· To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

· Ensure that IT systems are updated as required and concise record keeping is completed promptly.

· Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

· Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

· To participate in the induction of and support new team members.

· To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

· To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

About us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Open to: This role is a shift and rota'd role that includes bank holidays.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. We also do not offer work sponsorship for this role.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Are you a forward‑thinking leader ready to take on a rewarding challenge and drive positive change?

We are looking for a strategic leader to join us as Director of Property Services. As a housing association and homelessness charity, our ambition is to end homelessness for good. Providing safe, comfortable and sustainable homes is key to helping people rebuild their lives, and our Property Services teams play a vital role in making this happen.

This is an exciting opportunity to lead a multidisciplinary team with strategic oversight of repairs, fire and building safety, landlord compliance, sustainability, reinvestment and housing services. You would be responsible for a mixed portfolio of buildings (owned and leased) that range from big hostels to self-contained flats, including some more quirky buildings like a converted church, ensuring throughout that St Mungo’s, as a registered social landlord, meets all its regulatory obligations. As part of the senior leadership team, you will:

• Lead, develop and manage St Mungo’s Property and Housing Services functions, embedding a culture of excellent customer service and compliance.
• Shape and deliver investment to meet resident priorities now and in the future, ensuring homes are safe, compliant and aligned with new and emerging regulation.
• Drive continuous improvement across property services while managing risk so our asset portfolio is safe, compliant and performing well.
• Develop and deliver key organisational strategies and programmes, including Asset Management, Environmental Sustainability, St Mungo’s Homes Standard, Decent Homes, Warm Homes and Building Safety.
• Build strong delivery partnerships that provide high quality, customer focused services and deliver value for money.
• Work closely with the Executive Director of Client Services and Service Directors to deliver an integrated Supported Housing Service that meets residents’ housing and support needs.

About you

We are looking for are a passionate, self-driven leader with a strategic, forward-thinking approach. You will bring senior level experience in asset management and compliance, with a strong track record of delivering successful Asset Management and Sustainability strategies, complex programmes, and continuous improvement initiatives.

You demonstrate inspiring leadership who motivates teams, drives high performance and delivers tangible results. Skilled in communication, influencing and building strong relationships, you work confidently with a wide range of internal and external stakeholders.

You have experience in planning, financial management and delivering outstanding property services within a regulated housing environment. Collaborative by nature, you thrive as part of a leadership team and are committed to delivering on St Mungo’s vision and mission.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this senior management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Visit the St Mungo's careers site for further information and how to apply. 

Closing date: 10am on 9 February 2026

We will be holding colleague panels week of 16 February 2026, followed by interviews from 23 February 2026

In this role you will be work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London. 

What we offer 

• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits
•  Excellent Development and Growth Opportunities

Complaints Dispute Resolution Lead
Job title: Complaints Dispute Resolution Lead
Area of work: Complaints, Customer Relations& Dispute Resolution
Contract type: Temporary (3 months initially, extension possible)
Employment type: Full-time
Hourly Rate: £27.48 p/hr (via Hays)
Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote)
Start date: ASAP
Notice period: Maximum2 weeks - essential

Overview
Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider.
As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord.
Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents.

Key Responsibilities

• Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards.
• Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated.
• Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements.
• Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making.
• Manage tight deadlines and work effectively under pressure to meet regulatory expectations.
• Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity.
• Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively.
• Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role.

Skills & Experience Required
Essential

• Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord.
• Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application.
• Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider.
• Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure.
• Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents.

Desirable

• Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes).
• Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.)

Application Process

• Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience.
• You must meet the essential criteria to be considered, due to regulatory requirements.
• Candidates must be available to start immediately or within a maximum of 2 weeks.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for Bank Supported Housing Support Workers to join our Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services. Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building

Our Bank Support Worker roles are similar to our Support Workers roles, but they work on a more flexible, temporary basis – they are great way into the organisation and can be a stepping stone into other roles. 

You will be offered available shifts (day, evening, night, weekends and bank holidays) in advance and at short notice – you choose which ones you want to work.

In this rewarding role you will work proactively and creatively alongside young people providing support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. You will contribute to the smooth and safe running of the services by providing consistency and reliability.

You will ideally have experience of working with a similar client group and a good understanding of the key risks, challenges and opportunities for young people.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

Do you thrive on initiative and balance kindness and understanding with strong organisational skills?   Can you support 24 older women to move from temporary accomodation to their new homes?

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit. 

We're planning to move to brand-new, purpose built accommodation near Hampton Court village in Surrey.   Whilst we wait for the build to complete, 20 of our existing residents are temporarily housed in Mill Hill, with 4 housed in Greenford.  Their new homes are expected to be ready in July 2026.   The aim of this role is to support these residents before, during and after our move, as well as to plan, organise and deliver the logistics of the moves.

We're a small friendly team who are currently flexibly hybrid working.  This role is based on 21 hours a week, with two visits per week to Mill Hill and occasional visits to Greenford and Hampton Court.  The rest of the work could be carried out from home if desired.  From July to September when the moves take place the workload will be higher and more on-site attendance may be necessary on move days.   

The right appointment is important to us, so we're willing to discuss proposals for alternative working arrangements including adding additional responsibilities to create a full time role. There will be the opportunity to apply for permanent positions at the  new site if wished.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• an understanding of the needs and concerns of older people and the desire to make a difference to their wellbeing
• the ability to work proactively and independently using your own initiative
• a strong commitment to safeguarding. 

We can offer:

• hybrid working
• a salary in the range of £35K – £37.5K pro rata
• membership of the Social Housing Pension Scheme (defined contribution)

For more information please see the full job description and person specification attached.

Property Services Repairs Reporting Coordinator

A place to make things happen

Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required.
Salary: £31,313 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

About the role

As our Repairs Reporting Coordinator, you’ll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You’ll:

• Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond.
• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach to repairs.
• Support the integrity of our reporting systems and resolve any issues quickly.

Why join us?

Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role – it’s a chance to shape how we deliver repairs and improve lives. You’ll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose.

Salary

The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Proven experience in a maintenance/responsive repairs management environment.
• Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.
• Awareness of payment processes, invoice management, and reconciliation.
• Ability to analyse and manipulate data, and present clear, concise reports.
• Excellent organisational, communication, and prioritisation skills.
• Ability to work collaboratively with internal and external teams to improve service delivery.
• Numeracy and literacy skills with the confidence to use housing management and operational software.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst

REF-226 043

We’re looking for a Legal Adviser who sees law as part of a wider movement for justice to join our social justice legal team in London. You’ll work alongside people harmed by drug criminalisation, poverty, and inequality — delivering outreach advice and casework in benefits, housing, and debt, while contributing to policy and advocacy that strengthens communities and challenges harm at its roots. If you believe legal work should build power, shift systems, and stand in solidarity with those most affected — this could be the role for you.

Since Release’s inception in 1967, the organisation has continuously and actively advocated for open access to justice for all individuals with a specific emphasis on substance misuse and dependency. By addressing the legal needs of people who use drugs and those in recovery the consequences can have a profound and positive affect not only for the individual but also for those who live, support and work with them. Reducing health and income inequalities’ significantly improves a person’s life chances and integration back into their community. Whilst legal services are available to the public via other sources, our client group will often be unable to access such services because of fear of stigma or discrimination.

We also operate a national drugs and legal helpline, and produce a number of free informative publications for the public, and specialist guidance material aimed at professionals in the substance misuse and dependency field.

Details:
Salary: £28,000 – £31,000 + 5% pension
Contract: Permanent, 35 hours/week
Holidays: 29 days + public holidays
Location: Hybrid – Spitalfields, London / Remote
Closing Date: 5:00 pm, Thursday 05 February 2026
Interviews: Commencing Wednesday 11, Thursday 12 or Friday 13 February 2026.
Start Date: Ideally March/April 2026

This is a full-time position (35 hours per week) working a minimum of 3 days a week from our office in Spitalfields, London with the remaining 2 days working from home, if desired. The working hours are 10am – 6pm Monday to Friday with a one-hour lunch break.

The post holder will join our social justice legal team and will be required to deliver a minimum of 2 services through our in-person and ‘virtual’ legal services to clients attending alcohol/drug treatment centres, homeless day centres, and sexual health clinics. The legal advice, assistance and representation we provide has a particular focus on debt, housing including homelessness, and welfare benefits. The post holder will also be required (after a period of induction and/or training) to provide advice on Release’s national legal helpline pertaining to the criminal law and the criminal justice system related to drugs offences, and broader legal advice through our new Harm Reduction Hub drop-in service. In addition to the delivery of legal services, the postholder will also be required to assist with the policy work undertaken by the organisation.

We have been successful in tendering for legal aid contracts for Community Care and Public Law, and there may be opportunities for the post holder to work within these in the future.

As a member of our dynamic social justice legal team, based in London, your responsibilities will include:

• Delivering a minimum 2 legal outreach services at alcohol/drug treatment centres, homeless day centres and sexual health clinics in the London area, and with training deliver our expanding ‘virtual’ legal outreach services to clients elsewhere in the country.
• Completing casework resulting from our legal outreach services on issues including welfare benefits, housing, and debt;
• Providing advice to the public and professionals about legal issues connected with drug use (training will be provided);
• Updating our specialist publications;
• Contributing to our local and National policy commentary/response on drugs, and all associated legislation;
• Assisting with the development of our website and other IT-related service initiatives and their legal compliance.

Minimum requirements for the post include:

• Completion of LLB, GDL, or SQE1 and minimum six months’ experience in social welfare legal advice and casework in areas such as crime, housing, benefits, or debt.

If you think you can make a difference as a Legal Adviser for Release then please download and read the job description and person specification together with the application guidelines for details.