Internal communications and engagement manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
We are Kinship, the leading kinship care charity in England and Wales. We’re here for kinship carers - friends or family who step up to raise a child when their parents aren’t able to. Our mission is to ensure kinship families are recognised, valued, and supported. We provide advice, training, and community connections to help carers navigate the challenges of raising children in kinship care. Together, we campaign for change so that every kinship family gets the support they need.
About the role
Kinship Connected is an evidence-informed 6-month intervention for kinship carers. It is delivered in the home and in the community. As a Kinship Family Worker for Kinship Connected, you will deliver our flagship programme to families in Surrey. You will provide intensive one-to-one support to kinship carers to empower them to become resilient, well informed and equipped with a strong support network to help them care for the children in their care. You will help them to navigate their local ecosystems and support them to unlock community assets and support.
Alongside this, you will play a key role in the delivery of Kinship’s Ready Programme in Surrey, ensuring kinship carers are supported to access and engage with workshops and wider kinship services that meet their needs. The Kinship Ready programme is designed to support prospective and new kinship carers understand their journey to becoming Special Guardians.
You will be committed to the work of Kinship, passionate about making a difference to the lives of vulnerable families, and you will have proven experience of working with families, particularly those in more disadvantaged circumstances.
You’ll bring excellent relationship building, communication and organisational skills, as well as the ability to work on your own initiative and collaboratively with partners, both externally and internally.
Key responsibilities:
One-to-one support
You will provide intensive one-to-one support, directly to kinship carers for up to six-months working within the Kinship Connected delivery model. This may include, but is not limited to:
- 1:1 emotional support
- Advocacy support in meetings
- Supporting kinship carers to attend a peer support group
- Liaising with local organisations that can offer specialised support and training
- Liaising with schools or other organisations
- Supporting kinship carers with the behaviour of the child/ children in their care
- Signposting to other support services
- Grants – support with grant application for essential items and holiday breaks
- Setting up and facilitating a monthly support group within your commissioned area
- Signposting carers to Kinship training opportunities or organising targeted training workshops within your LA
Ready Programme delivery and coordination
As part of your role, you will support the effective delivery of Kinship’s Ready Workshops, working closely with the internal colleagues and the local authority. Responsibilities include:
- Booking kinship carers onto Ready workshops and supporting their engagement throughout the programme
- Registering carers via scheduled phone calls, ensuring they understand the programme and feel supported to attend
- Identifying and responding to any additional needs carers may have, including reasonable adjustments, access needs or emotional support, and signposting appropriately
- Referring carers to other Kinship services such as Kinship’s Advice service, Peer to Peer and Training and Support
- Occasionally assisting with the delivery of Ready Programme workshops online
- Completing administrative tasks related to the programme, including registering attendance, maintaining accurate participant records and updating internal systems
- Collating feedback, monitoring outcomes and gathering other relevant data to support evaluation, reporting and continuous improvement of the Ready Programme
Knowledge, abilities, skills and experience:
Essential:
Experience
· Experience of family work and undertaking needs assessments both in person and remotely
· Experience of setting up and facilitating support groups on an in-person and remote basis.
· Experience of working with statutory, voluntary and community networks and the ability to represent the organisation to external stakeholders.
· Experience of dealing with safeguarding
· Experience of using a Customer Relations Management system (CRM)
Knowledge, skills and understanding
- Knowledge and understanding of kinship care and the ability to learn quickly about the regulations and guidance relating to special guardians.
- Excellent communication skills.
- Proven track record of high-level administrative work and experience of working with a case management system to record interventions.
- Excellent organisational skills
- The ability to maintain confidentiality, in line with Kinship policies and GDPR
- IT skills and experience, particularly in Work, Excel, and CRM’s such as Salesforce
- Ability to work on your own initiative and manage your diary
- The ability to manage a complex and varied workload to successfully meet project deadlines and KPI’s.
- Right to work in the UK and a Full, clean driver’s licence.
Desirable:
- Personal experience of kinship care
- Experience in writing copy, case studies and newsletter articles as well as shorter reports
- Experience of using Salesforce database or similar
- Knowledge and awareness of the National Kinship Care strategy for England 2024
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Application questions:
1. Motivation and role understanding
Why do you want to work for Kinship as a Kinship Family Worker delivering the Kinship Connected programme, and how does this role align with your values and experience?
Please refer to your understanding of intensive one-to-one family support and the additional responsibility of supporting carers to engage with programmes.
2. One-to-one family work and assessment
Kinship Connected provides intensive one-to-one support to kinship carers over a period of up to six months.
Describe how you would build trust and effective working relationships with kinship carers, both in person and remotely. Please include:
- Your approach to completing a carer needs assessment and setting SMART goals
- An example of how you have adapted your approach to meet the needs of a family facing challenges or disadvantage
3. Group work, programme coordination and administration
This role includes supporting the delivery of group-based support (running peer-support groups), including coordinating carers’ participation in the Ready Programme and occasional involvement in workshops.
Please describe your experience of:
- Booking or registering individuals onto groups, workshops or programmes
- Supporting engagement before, during and after sessions for peer-support groups and workshops/training referrals
- Managing associated administration (e.g. attendance records, data entry, feedback collection)
If you do not have direct experience, please refer to similar work you have undertaken.
4. Safeguarding, boundaries and managing complexity
Kinship carers supported through this role may experience high levels of stress, trauma and complex family situations.
How do you:
- Identify, respond to and escalate safeguarding concerns in both one-to-one and group settings
- Maintain professional boundaries while offering empathetic support
- Manage a varied caseload, prioritise tasks and maintain accurate records when working with families experiencing complex or crisis situation
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



Team: Advocacy
Location: Remote with regular travel across Wales and UK - Must be a commutable distance to Cardiff
Work pattern: Mon-Fri, 7 hours per day. Occasional weekend or evening hours required
Salary: Up to £37,565.95 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Advocacy and Government Relations Officer for Wales:
- Lead engagement with the Welsh Government and MSs
- Support engagement with the UK Parliament
- Monitor parliamentary activity daily and conducting online research
- Preparing position statements and responses to external policy developments
- Developing public-facing charity campaigns including online resources, organising events and delivering presentations
- Media spokesperson for Cats Protection
About the Advocacy team:
You will be working as part of the Advocacy & Government Relations team in the Advocacy & Influence Directorate. The team is made up of 11 members who work across the whole of the UK speaking up for cats. Our campaigns change laws to better protect the health and welfare of cats.
What we’re looking for in our Advocacy and Government Relations Officer for Wales:
- Experience of advocacy, public affairs or influencing work (which may include campaigns), ideally in Wales
- Lives within a commutable distance of Cardiff or willing to relocate to the area
- Experience of policy work and research
- Experience of dealing with high profile/ VIP individuals e.g. Ministers, MSs, MPs, MSPs, MLAs, Government Officials, Local Councillors and officers, corporate executives; professional organisations
- Proven ability to multi-task and work independently on own initiative, accurately and under pressure
- Resilience and an ability to deal with potentially upsetting topics
- Experience of effective use of social media and the internet in an advocacy/campaign context
- A confident communicator with good written and oral skills; and great people skills
- Excellent organisational skills with the ability to be flexible and adaptable
- Intermediate skills using Microsoft Office – Teams, Word, Excel, Outlook, PowerPoint
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- Access to a wide range of internal and external learning and development opportunities
- A friendly and supportive team
- We are happy to wait for the right candidate, please still consider applying if you have several months’ notice period
- and much more, which you can learn about
Application closing date: 11th February 2026
Virtual interview date: 19th & 20th February 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Video screening
3. Virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Haringey Volunteer Community Service in Haringey.
Sounds great, what will I be doing?
This role involves working within a multidisciplinary NHS team to support adults with moderate to severe mental illness by holding a caseload of service users and serving as their key contact throughout care planning, progress monitoring, and discharge, using the RiO system. The post-holder collaborates with individuals to develop person-centred recovery plans focused on social goals and community integration, building therapeutic relationships through trauma-informed, strength-based approaches. They support access to local resources, appointments, wellbeing activities, and peer or psychoeducational groups, while promoting recovery-focused, jargon-free communication and advocating for co-production and integrated care. Liaising with statutory and voluntary organisations ensures smooth service navigation and warm handovers, while active participation in clinical meetings and community events helps represent both Hestia and the Community Mental Health Team. The role also requires accurate documentation of all support activity, adherence to safeguarding and health and safety procedures, and engagement in supervision, training, and continuous professional development.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
The ideal candidate will hold an NVQ Level 4 in Care or possess at least two years' experience working in a mental health setting, with a strong understanding of mental health issues, recovery principles, and co-production. They will have a solid grasp of care planning, risk assessment, recovery tools, and relevant legislation such as the Mental Health Act. The role requires excellent communication and relationship-building skills, alongside the ability to facilitate groups effectively. Candidates must be confident using IT systems, including electronic case management tools, and be able to work both independently and collaboratively in a fast-paced environment. A commitment to person-centred, trauma-informed practice is essential, as is resilience, adaptability, and the ability to maintain professional boundaries. Desirable attributes include lived experience of mental illness or secondary care services, peer support training, familiarity with local resources, and skills in training, mentoring, report writing, presentations, or multilingual communication.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Content Designer, Digital Team.
4 Fixed-term contract roles: 2 contracts of 23 months, 2 contracts of 12 months.
This is an exciting opportunity to join The National Lottery Community Fund as a Content Designer.
You’ll mostly work on content to help people understand and apply for funding. This includes content for our website, as well as for application forms, emails and other guidance. You’ll also have the opportunity to help improve our content and user experience across the whole service.
You'll be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You’ll work with other designers, researchers, developers, and colleagues from the rest of the Fund to design content that meets user needs and reflects our values.
You’ll join a thriving group of designers who love sharing knowledge and experience. We’ll offer you support to widen your design skills, and opportunities to take part in training and communities of practice.
The responsibilities of the job include:
- designing and writing clear, user-focused content
- using research, feedback, and analytics to inform and improve content
- working collaboratively with designers, developers, and researchers
- collaborating with colleagues outside our team who do not have a user-centred design background
- making sure content meets accessibility standards
- building and deploying content on our website content management system
- contributing to our design community
Interview Details
Interview Date: 25, 26 February and 2, 4 March 2026
Format: Virtual interview
Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.
We’ll talk to you about where you are based and your working pattern if you get the job.
We will be hosting a briefing session on: Wednesday 21 January 2026,from 11am to 11:45am. To register or ask any questions please email the recruitment team.
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.
Essential Criteria:
- Design content to meet user needs and make complex language and processes easy to understand.
- Formulate hypotheses and gain insights from data and user research.
- Have a strong practical understanding of accessibility and inclusive design.
- Work collaboratively in an agile or fast-paced environment.
- Strong attention to detail and ability to follow content standards and style guides.
- Tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs.
Desirable Criteria:
- Create prototypes (in software like Figma) and use content management systems (like Umbraco).
- Contribute to content strategies and policies.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Employee Relations Advisor
Location: London – Hybrid working (2 days per week in the office)
Contract: Permanent
Salary: £36,000-£39,000 (depending on experience)
Make a real impact through brilliant people management
Goodman Masson are excited to be recruiting an Employee Relations Advisor to join a busy, values-led organisation delivering a high-quality, proactive HR service. This is a fantastic opportunity for an experienced HR professional who thrives in a fast-paced, customer-focused environment and is passionate about enabling managers to get the very best from their people.
You’ll be joining a large and very supportive ER Advisor Team of around 15 and partner closely with managers across the business, providing expert, pragmatic advice that drives performance, builds capability and minimises employee relations risk.
What you’ll be doing
As an Employee Relations Advisor, you’ll play a pivotal role in delivering an effective and responsive HR service. Your key responsibilities will include:
- Partnering with managers to improve people management capability and confidence
- Providing expert advice and coaching on employee relations matters, including absence, performance, wellbeing and employee engagement
- Managing disciplinary and grievance cases independently, ensuring fair, consistent and legally compliant outcomes
- Supporting organisational change projects, including restructures, consultations and redundancy processes, in line with policy and employment law
- Building strong, trusted relationships with stakeholders across the organisation to deliver practical, customer-focused HR solutions
- Working closely with HR Business Partners, Recruitment teams and external providers to deliver joined-up people solutions
- Ensuring HR policies are up to date, legally compliant and consistently applied
- Maintaining accurate HR records and systems (including iTrent) and supporting KPI reporting
- Identifying risks and gaps in ER processes and proactively recommending improvements
- Supporting establishment budget management within relevant business areas
What we’re looking for
We’re looking for a confident, credible HR professional who enjoys working collaboratively and isn’t afraid to take ownership. You’ll bring:
- CIPD qualification (or equivalent relevant experience)
- Strong technical knowledge across employee relations and employment law
- Proven experience managing disciplinary and grievance cases independently (essential)
- Housing Association experience – highly desirable
- Public Sector experience – highly desirable
- Exposure to complex ER casework (desirable but not essential)
- Demonstrable experience influencing and advising senior managers
- Excellent written and verbal communication skills
- Strong organisational and project management skills, with the ability to multitask and meet deadlines
- A proactive, solutions-focused approach and commitment to continuous improvement
- High levels of IT literacy, including advanced use of HR systems and MS Office
- Coaching qualification (desirable)
The organisation is looking for the successful candidate to start ASAP but are happy to wait up for a month notice period for the right candidate.
If you’re interested, please send your CV highlighting the relevant experience in bullet points under each of your previous roles (not just in your profile summary).
Please then email your updated CV as soon as possible to maximise your chance of being shortlisted for interview.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are seeking an experienced Bid Writer to join our established funding team. The successful candidate will develop persuasive, compelling and compliant tender responses to support income generation for our charity. The role requires excellent writing skills, creativity, attention to detail, and the ability to collaborate with colleagues across various departments.
We are looking for someone who:
- Has excellent communication skills
- Can manage own time effectively with a keen eye for detail
- Has 1-5 years of bid writing experience, preferably within a charity
- Has experience of producing high-quality tender responses for public sector health or social care contracts
- Has strong understanding of commissioning processes and frameworks
Responsibilities / Key Tasks:
- Develop, write, and edit high-quality, persuasive tender content, ensuring it effectively communicates CAMM’s goals, strategies, and desired outcomes.
- Create compelling content, such as case studies, diagrams, and impact reports, to support high-quality responses.
- Ensure compliance with all bid requirements and internal standards.
- Research and summarise bid-related topics, competitors, and markets as required to support tender preparation and submission.
- Collaborate closely with operations managers, finance, and other relevant staff to gather information/ data and develop effective service delivery models necessary for tender submissions.
- Submit/ upload PQQs, tenders, and supporting information.
What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
The essentials
- Salary: £35,000-£40,000
- Hours: 37.5 hours per week (full-time)
- Location: Hybrid Working –a few days per week from one of our offices, a few days from home depending on service needs
- Contract: permanent
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process
To apply - send your CV and cover letter, explaining why you would be suitable for this role
Closing Date: Friday 20th February. We reserve the right to close the advert at any time should a suitable candidate be identified
Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
to provide free, independent, confidential, impartial advice to everyone, and to improve the policies and practices that affects lives
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Tree Aid:
Tree Aid works with people in the drylands of Africa to tackle poverty and the effects of the climate crisis by growing trees and restoring and protecting land. As part of the Great Green Wall movement, we work where trees are needed most, where temperatures are soaring, and fertile land is vanishing at a terrifying rate. Our pioneering approach has been developed over 36 years of operating. We believe in empowering local communities with the tools and training they need to restore and maintain their environment.
About the role:
This is a fantastic opportunity for a Programme Funding Officer to join a dynamic team at a growing international development charity based in Bristol, delivering transformational change for some of the world’s most vulnerable people, living on the frontlines of the climate crisis. You will work closely with the Programme Funding team to secure and maximise restricted incoming from institutional donors, trusts, foundations, and corporates across all Tree Aid countries of operation.
Main duties:
- Support the development and submission of compelling and high-quality proposals and funding applications.
- Generate new restricted income to expand and strengthen Tree Aid’s programme portfolio, including contributing to securing match funding.
- Deliver excellent donor stewardship to build, maintain, and grow strong relationships with a diverse range of funders.
- Identify and research new funding opportunities aligned with organisational priorities and share prospects with UK and country teams.
- Support donor reporting by contributing to accurate, timely donor reports and project updates as part of effective donor liaison.
About you:
Experience / Skills
- Excellent writing skills, with the ability to transform complex information into compelling cases for support.
- Excellent oral communication and presentation skills, with the ability to build effective relationships at different levels.
- Proven experience in developing donor proposals and reports and securing funding from institutional donors.
- Experience of donor stewardship.
- Strong numeracy skills and experience reviewing budgets and financial reports.
- Strong analytical skills, with the ability to synthesise complex information.
- Excellent IT skills, including proficiency in Word, Excel, Teams, and SharePoint.
- Familiarity with fundraising best practice and relevant legislation, including GDPR.
- Proficiency in French (written and spoken) is desirable.
Personal qualities
- A confident and excellent networker with ability to engage and develop relationships with external and internal contacts
- Able to work as part of a cross-cultural team particularly with staff for whom English is not their first language
- Solutions focused
- Able to organise and prioritise work and meet deadlines
- Strong attention to detail
- A commitment to Tree Aid’s values
Benefits:
Optional benefits of working at Tree Aid include:
- A contributory pension scheme (you contribute at least 2% and we will contribute 6%)
- 33 days holiday (inc bank holidays) +1 more day per year up to 38 holiday days
- Flexible, hybrid working
- Quarterly social events
The client requests no contact from agencies or media sales.
Hearing Dogs for Deaf People – Head of Acquisition
Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: Circa £56,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is to build confidence, companionship and connection for people with hearing loss, is seeking a Head of Acquisition to lead and grow recruitment across individual giving, legacy and regular giving channels, as well as attracting new volunteers and service users.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support. This is coupled with the provision of emotional and practical support services for anyone with hearing loss.
Following a strategic review, the charity is now entering an exciting period of growth and expanding their Individual Giving programme within the Performance Marketing and Communications Directorate, to enable them to transform many more lives across the UK.
Playing a pivotal role in this transformation, the Head of Acquisition will drive sustainable income growth through innovative, data-driven acquisition campaigns targeting new supporters, donors, lottery players and legacy pledgers that deepen engagement and bring the charity’s brand story to life. The role will ensure that every acquisition activity clearly communicates the impact of Hearing Dogs’ work, connecting supporter action to life-changing outcomes for people who are deaf or have hearing loss. At the same time, the post-holder will be responsible for championing strategies to reach more people who can volunteer for, and benefit from, the charity’s vital services.
The ideal candidate will be a leader in supporter or customer acquisition in a not for profit or commercial environment, with a strong track record in delivering successful campaigns across multiple channels, including digital, face-to-face, direct marketing and fundraising products (eg lottery, legacy and regular giving). You will have experience in developing strategic investment cases and multi-year acquisition strategies, grounded in data insight and performance engagement. You will have also have a background in brand-led campaigns and communicating organisational impact to engage and convert audiences. Finally, you will have excellent communication and relationship management skills.
This is an exciting opportunity to help Hearing Dogs shape their future with the flexibility of hybrid working remotely and spending time at Hearing Dogs’ stunning offices, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 16th February, 9.00 am.
Head of Water Safety and Education
CONTRACT: Permanent, Full Time (35 hours per week, Monday to Friday)
ORGANISATION: Royal Life Saving Society UK (RLSS UK)
DEPARTMENT: Membership and Education
LOCATION: Hybrid working, with three days a week at RLSS UK Headquarters, Worcester.
*This is negotiable, depending on the travel time of the successful candidate.
REPORTS TO: Director of Membership and Education
REPORTS: Education Manager
SALARY: £43,997.00 (Grade A)
JOB PURPOSE
To develop, lead, and oversee the delivery of RLSS UK’s Education Strategy, and represent the charity at strategic stakeholder meetings/events.
ROLE OVERVIEW
Early intervention and education is considered critical in the development and resilience of young people to encourage safe experiences. Water plays a vital role in the way we live our lives but it can also result in devastation if not treated with caution. Providing young people with the knowledge and skills to make safe decisions around water is empowering, profound and life-saving.
You will be a passionate and ambitious leader with the skills, knowledge and experience to drive forward this area of work in collaboration with RLSS UK team members across the organisation. You will have a dynamic approach with the ability to combine relationship management, stakeholder engagement, project management and operational oversight to ensure our work in this area aligns with our purpose, mission and vision and enables us to achieve our strategy.
In 2025 the Department for Education (DfE) agreed for the Water Safety Code to be integrated into the newly released Relationships Education, Relationships and Sex Education, and Health Education (RSHE) statutory guidance for schools in England. RLSS UK were part of a collaboration of various organisations, who campaigned for this important change which is due to be embedded into the curriculum from September 2026. This role will be pivotal to ensuring that RLSS UK’s voice and expertise is maintained in this educational delivery as well as putting in place robust KPIs to allow us to assess its ongoing impact.
KEY TASKS & RESPONSIBILITIES
Water Safety and Education
• Lead on the development of an ‘Education Strategy’ for RLSS UK that ensures that more young people have access to high quality water safety education
• Represent RLSS UK at wider forums and groups as our water safety and education expert and identify opportunities to increase our impact further
• Work with the Education Manager to develop and deliver education pilots and interventions that are informed by the ‘Education Strategy’
• Work closely with the Policy and Public Affairs Manager to ensure that policy work blends seamlessly and consistently into our educational delivery
• Plan research and evaluation to inform future developments of RLSS UK’s education packages, ensuring that they are impactful and inclusive
• Extend the capability of the community to deliver water safety education, training volunteers, partners, and members to standardise the delivery of our education
• Work with the Education Manager to lead the growth of our education workforce so that RLSS UK is more visible in schools and youth settings across the UK and Ireland
• Work collaboratively with RLSS UK teams to raise awareness of our water safety and education offering and our impact
• Build relationships with those developing similar work in the education space to network and elicit best practices
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date records as part of RLSS UK’s compliance programme
Other Duties and Responsibilities
• Lead on and support ad hoc projects, as required
• Manage, mentor, and support the Education Manager
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required, including all other duties associated with your role, as directed by your Line Manager
• To always demonstrate and uphold the Society’s values and behavioural standards
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
• A minimum of 10 years’ experience of working in water safety and education
• Significant experience of working in a leadership role, ideally in a water safety or education organisation
• Experience of collecting research and insight to inform continued development
• Demonstrable experience of contribution to delivery of education strategy and policy
• Dynamic and proactive with the ability to generate innovative ideas and solve problems
• The capacity to lead groups, as well as be a participative member of them
• The ability to relate to, motivate and emphasise with a range of people from different backgrounds
• A positive ‘can do’ attitude
• Excellent at building and maintaining relationships with a wide range of stakeholders, both internally and externally
• Excellent team player who works well under pressure and to deadlines
• Experience in line management, including developing and supporting direct reports to deliver the organisation’s objectives
• Excellent written and oral communication skills and the ability to communicate persuasively to a wide range of audiences
• High levels of emotional intelligence
• Proficiency in MS Office applications
• Willingness and ability to travel as required for the role including occasional evenings and weekends
Desirable Relevant Experience, Skills and/or Aptitudes
• Knowledge and understanding of RLSS UK and its work in water safety education
• An understanding of the lifesaving, lifeguarding and water safety sector/communities
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Medical Scheme*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme via Health Assured
- Life Assurance Scheme
- Howdens Sports Benefits/Perks at Work
- Free RLSS UK Membership
- Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company Events and more!
*Subject to eligibility criteria
YOUR APPLICATION
Please send your CV and a Cover Letter outlining why you should join our Membership and Education team
Closing Date – 11.59pm, Sunday 1st February 2026
Interview Date – Monday 16th February 2026, at our Worcester Head Office (subject to change)
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
Youth Hub Lead
Organisation: Fit For Life Youth (FFLY)
Salary: £40,000 per annum
Hours: Full-time (36 hours per week)
Location: Kensington and Chelsea (with key responsibilities in Chelsea area)
About Us
Fit For Life Youth (FFLY) is dedicated to empowering children and young people (CYP) aged 8–19 through dynamic, inclusive, and impactful youth services. We work across Kensington and Chelsea to provide safe spaces, engaging activities, and opportunities that help young people thrive.
The Role
We are seeking an experienced and passionate Youth Hub Lead to oversee the delivery of high-quality youth hub services, primarily in Chelsea (World’s End and surrounding areas). This is a leadership role that combines strategic planning, hands-on delivery, and team management.
You will:
- Lead and manage youth hub operations across Chelsea and Lancaster Youth Hubs.
- Develop innovative programmes that reflect the voices and needs of young people.
- Manage a team of 5 Youth Workers and recruit volunteers.
- Build and maintain partnerships with schools, local organisations, and stakeholders.
- Act as Designated Safeguarding Lead for youth hub services.
- Play an active role in income generation and fundraising to ensure sustainability.
Key Responsibilities
- Direct and deliver a varied programme of youth activities, including holiday programmes, trips, and residentials.
- Champion FFLY’s values and foster a positive, high-performing team culture.
- Ensure compliance with safeguarding, health and safety, and organisational policies.
- Represent FFLY at partnership meetings and deputise for the CEO when required.
- Monitor and report on service impact, ensuring funder requirements are met.
About You
We’re looking for someone who is:
- Experienced in managing youth services and leading teams.
- Skilled in partnership building and community engagement.
- Knowledgeable about safeguarding and committed to young people’s welfare.
- Creative, proactive, and able to inspire both staff and young people.
Essential Requirements
- Proven experience in youth work leadership.
- Strong organisational and communication skills.
- Ability to work flexibly, including evenings and occasional weekends.
Our mission is to have a lasting positive impact within the lives of the young people we come into contact with.



Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion UK is looking for a Head of Institutional Relations (maternity cover) to lead our engagement with institutional donors, programme partners and allies in the UK. This is a fantastic opportunity to lead a dynamic team in the delivery and implementation of an ambitious institutional relations strategy. With a particular focus on the FCDO and Start Network alongside growing our Australian and Irish portfolios, you will build partnerships and maximise income and influence to achieve our strategic aims. As a member of the HI UK Leadership Team, you will also play an important role in shaping the culture and direction of the organisation as a whole.
Background Information and Purpose of Post
The Head of Institutional Relations leads HI’s engagement with institutional donors, programme partners and allies in the UK, working closely with colleagues from across the global HI Federation, including our country programmes and our technical departments.
You will lead a dynamic team in the delivery and implementation of an ambitious institutional relations strategy. With a particular focus on the FCDO and Start Network alongside growing our Australian and Irish portfolios, you will build partnerships and maximise income and influence to achieve our strategic aims. This will involve managing relations with a wide range of actors, building our profile and responding quickly and effectively to opportunities. You will oversee and strengthen our compliance with donor requirements, ensure our programmes are effectively supported to implement grants and consolidate our capacity to bid for and manage commercial contracts.
As a member of the HI UK Leadership Team, you will also play an important role in shaping the culture and direction of the organisation as a whole.
Main Duties and Responsibilities
Leadership and management
- Implement our ambitious plan for institutional relations, staying aligned with the organisation’s objectives and responding appropriately to the external environment.
- Contribute to the implementation of the network-wide institutional funding strategy.
- Lead, empower and motivate your team to achieve their goals, providing support as needed.
- Manage the team budget, including planning, phasing and forecasting in line with the organisation’s financial procedures.
- Participate as an active and constructive member of the Leadership Team, promoting a positive culture, modelling excellent behaviour and supporting cross-organisational initiatives.
- Provide timely and accurate reporting to the Chief Executive, trustees and Federation as required.
Institutional Relations
- Lead the team in ambitious engagement strategies for all donors in the portfolio, particularly the FCDO, Start Network, Australian DFAT and Irish Aid, strengthening existing relationships and, where appropriate, developing new ones.
- Ensure the team develops and maintains expertise on UK donor priorities, expectations and compliance requirements and is proactively analysing, interpreting and sharing this knowledge internally with relevant colleagues across the Federation.
- With your team, build the ability of our country programmes to engage with our donors locally and to comply with donor requirements, including through training.
- Oversee the process of identifying, analysing and sharing new funding opportunities with relevant colleagues, taking a lead when needed on coordinating large multi-country/framework bids to our donors.
- Maintain a network of contacts at other organisations and, working closely with operational and technical colleagues, build relationships with potential partners, including supporting the development of consortia for new bids when required.
- Contribute to building HI’s capacity to bid for and manage commercial contracts, including frameworks.
- Support the team with risk-based contract analysis and negotiation, due diligence and donor compliance.
- Ensure your team is delivering timely and high-quality reporting and grant/contract management, including follow-up of payment requests and tracking.
- Oversee the team’s information management tools and champion HI-wide internal processes and tools such as the CRM.
- Participate in the Bond Disability and Development Group, including supporting its influencing to promote greater emphasis on disability inclusion by the UK Government.
- Monitor and respond to threats and opportunities relating to the UK aid budget and aid policy, as well as for other donors in our portfolio where capacity allows.
- Support your team, the Chief Executive and technical colleagues to engage appropriately with other relevant networks in the UK to influence the UK government and raise HI’s profile (e.g. on specific crisis contexts, the impact of counter-terrorism legislation, health, education, humanitarian mine action, climate change etc.).
- Contribute to engaging with the Start Network and implementing our Start Network strategy.
Other duties
- Maintain a positive and collaborative working relationship with HI UK colleagues and the Federation’s institutional funding, operations and advocacy teams.
- Represent the organisation at relevant external events and meetings.
· Keep abreast of developments within the sector by liaising with counterparts in other NGOs and relevant networks.
- Keep up to date with any relevant changes in legislation, regulatory procedures, innovation, best practice and industry standards.
- Any other activities commensurate with the level of the post, as may be required.
Person Specification
We genuinely value diversity and are looking to build a team of people with a wide of range of personal and professional experience. If you don’t meet all of the criteria listed below but feel you would be a good candidate for this role, please apply. If you would like an informal conversation about this, please do send us an email or call us – we would love to hear from you.
Essential criteria
· Substantial relevant experience with INGOs, including at least five years’ experience managing strategic relationships with donors, partners and/or networks.
· A track record of securing and managing institutional income.
· Good knowledge of the FCDO as a donor and influencing target.
· Excellent management skills, including the ability to provide appropriate support and to develop colleagues’ capabilities.
· Excellent relationship-building, networking and negotiation skills, both internal and external, and at a variety of levels.
· Demonstrated capacity to design and deliver high-quality proposals, reports and briefs.
· An entrepreneurial thinker with a strong ability to identify opportunities, cultivate prospects and achieve strategic aims.
· Ability to carry out sound strategic analysis, identifying key trends and producing clear summaries from complex information.
· Good understanding of project design, programme quality and effective delivery.
· Excellent planning skills and an ability to work under pressure, to prioritise and to meet standards and deadlines.
· A collaborative and team-oriented approach with strong self-motivation.
· Ability to work effectively in an international and multicultural organisation.
· Willingness to travel and to work outside of office hours when necessary.
· Good IT skills (Word, Excel, PowerPoint, Outlook, Teams).
· Excellent written and verbal communication skills in English.
· Commitment to creating and maintaining an inclusive and protective environment for everyone that comes in contact with the organisation.
Desirable criteria
· A track record of securing and managing funding from, building relationships with and influencing DFAT and/or Irish Aid
· Good knowledge of the Start Network
· Experience of bidding for and managing commercial contracts for humanitarian and development programmes.
· Experience of cross-organisational leadership.
· Understanding of key humanitarian and development issues.
· Understanding of and experience of advocacy or campaigns, including working with the UK political system.
· Experience of developing NGO or academic partnerships.
· Lived experience of disability or from one of our countries of operation.
· French-language proficiency.
Equal Opportunities Policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.
Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you declare a disability and you meet the minimum requirements for the role, we will offer you an interview to demonstrate your skills. In the event that we receive a high level of applications for a role, we will invite those applicants who best meet the person specification.
Our vision is a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.



The client requests no contact from agencies or media sales.
Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair)
Hackney Council
Repairs & Maintenance | Climate, Homes & Economy Directorate
Salary: £70,860 - £78,860 (Inclusive of Market Supplement)
Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London’s most dynamic boroughs.
This is a key role leading the Council’s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council’s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads.
You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab’s Law.
As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities.
The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney’s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process.
We are seeking:
• Senior leadership experience in surveying, legal disrepair or complex housing repairs services
• Strong technical surveying expertise with advanced defect diagnosis skills
• In-depth knowledge of disrepair legislation and risk mitigation
• Experience managing damp and mould cases and delivering compliance with legal frameworks
• Proven ability to lead and develop multidisciplinary teams
• Strong communication and stakeholder management skills, including experience working with legal professionals
• Financial awareness and experience managing budgets and contractor performance
• Commitment to delivering equitable, resident-focused services
This is a rare opportunity to lead a high-profile service area with real impact on residents’ safety, wellbeing, and housing quality across Hackney.
Organisational Vision & Context:
At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join our team as Head of Volunteer Programmes.
TLG’s programmes aim to bring fulness of life for every child, no matter what struggles they face. Each programme is different, but the common thread is an unwavering resolve to transform lives for good.
Mobilising over 200 churches and 1,500 volunteers, TLG’s volunteer programmes - Early Intervention and Make Lunch - currently support around 5,000 children and their families each year. However, our vision goes further: we aim to see many more churches partner with us to transform lives for good in their communities.
This Role’s Impact:
We are seeking an experienced people and operations leader who is passionate about the issues of mental health, poverty, and social justice that underpin our volunteer programmes. This role will help us drive even greater impact through our network of church partners.
They will be naturally relational, organised, and collaborative - empowering others to lead where they are and championing the vital role of the local church in community transformation. With an inquisitive and solution-focused mindset, they will be skilled at identifying and guiding new ways of working that strengthen efficiency, productivity and impact.
With excellent people, communication, and training skills, they will lead and develop a staff team responsible for volunteer management, embedding TLG’s culture and values across both programmes. Our new Head of Volunteer Programmes will be a leader who is both operationally sharp and relationally intuitive - able to pioneer with resilience and build a strong, healthy team culture that enables exceptional performance.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Hours: Part time, 30 hours per week (0.8 FTE, equivalent 4 days)
Closing Date: Sunday 15th February 2026
Initial Interviews: Monday 23rd February – Online
Final Interviews: Monday 2nd March – at our National Support Centre in West Yorkshire
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Legacy & In Memory Fundraiser who will be responsible for growing long-term income through legacy and in memory giving. This role leads on legacy marketing campaigns and manages the organisation’s in memory programme, including the flagship Heart of Oak Memory Tree project. The role also has oversight of legacy administration, working in partnership with our external agency Legacy Links to ensure high standards of supporter care, governance, and reporting
About the RNRMC
RNRMC is the Navy’s principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow.
Experience and Background
You will have a minimum of 2 years’ experience in Legacy Fundraising or a similar fundraising role, with experience with experience in planning and delivering multi-channel marketing campaigns, particularly those aimed at growing legacy and in memory income streams. A solid understanding of legacy fundraising principles, supporter journeys, and the sensitivities involved in discussing gifts in wills and bereavement-related giving is also important. Candidates should be confident managing projects end-to-end, from creative development through to evaluation, and comfortable collaborating with external agencies to ensure high-quality outputs.
In addition, the role requires excellent relationship-management skills, as it involves working closely with donors, families, colleagues, and partners such as Legacy Links to ensure compassionate and consistent supporter care. Strong organisational abilities are key for overseeing legacy administration, maintaining accurate reporting, and ensuring compliance with governance standards. Familiarity with CRM systems, data analysis, and reporting tools will support effective monitoring of income and campaign performance. A background in charity communications or stewardship, coupled with empathy, tact, and attention to detail, will ensure the fundraiser can successfully manage initiatives such as the Heart of Oak Memory Tree and continue to grow the organisation’s in memory programme.
Please see the job description for full details on the duties and responsibilities.
Hours of Work
Hours of work are 35 hours per week, 09:00 – 17:00 Monday to Friday.
We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working.
Salary
The annual salary range for the post is between £29,000 up to £33,000 per annum, depending upon experience.
Benefits
6 weeks holiday plus bank holidays
Free on-site parking
Cycle to Work Scheme
Free Access to HMS Excellent Fitness Centre
Employee Assistance Programme to give you confidential support 24 hours a day
Life Assurance (after one year’s qualifying service)
Private Healthcare Scheme (after one year’s qualifying period)
A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period)
Enhanced Maternity Leave Package (after 2 year’s qualifying period)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role uses experiential insight to inform peer support, service design and engagement. We will assess how candidates apply that insight professionally (boundaries, safeguarding, confidentiality). This role is open to applicants with demonstrable, recent lived experience of homelessness (including rough sleeping, insecure or temporary accommodation).
About the role
The Passage has secured funding to deliver a 1-year pilot, exploring how the use of peer support can prevent further homelessness and increase social mobility, by giving people the support and confidence to get reintegrated into the community.
This pilot will involve the recruitment and training of 10 lived experience volunteers who will share their insights and provide support to people recently re-housed to set and achieve goals with a focus on community re-integration. The pilot will offer a range of interventions including 1:1 support, community events and online training.
The Passage recognizes that someone’s journey of homelessness doesn’t just end when accommodation is secured. What is often a confidence-stripping and traumatizing experience can take time to recover from. The first steps can be the most challenging for individuals to put down new roots and get back to where they were before that period.
As The Lived Experience Specialist Project Worker, you will support your manager in the design, delivery, monitoring and reporting of the pilot; with a particular focus on supporting the volunteers in their roles.
The Passage believes that peer support and the sharing of lived experience are essential tools in supporting people to take steps toward becoming more active, involved and connected. We also know that delivering peer support and helping others are also crucial cornerstones in processing living experience into lived experience.
Main duties
- To support the recruitment and retention of lived-experience volunteers.
- Have oversight of the day-to-day delivery of volunteers work by providing guidance & direction and ensuring volunteer support is delivered in a safe and supportive manner.
- Support the creation of a volunteering environment where having lived experience is not a barrier but a tool to help others.
- To support the manager to create and maintain procedures which underpin the pilot and volunteers’ activities, ensuring they are fit for purpose.
- Meeting potential referrals, explaining the scope of the service, and undertaking person centered role matching.
- Identify challenges including safeguarding issues encountered by volunteers
- and working with the manager to address them.
- Ensuring accurate and efficient recording of actions undertaken by volunteers.
- Maintain a directory of low-cost activities, promote local events, and support development of an online resource to boost social connection and reintegration.
- To support the Lived Experience Project manager in reporting to key stakeholders about the project, including attendance at some external meetings.
Key responsibilities
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
- To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
- To adhere to all Passage policies and procedures.
- To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high- quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
- Undertake any other duties that may be required which are commensurate with the role.
Person specification
As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.
The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
Any information you provide will be handled confidentially and in line with UK GDPR and our Recruitment Privacy Notice.
EXPERIENCE
E1 - Demonstrable, recent lived experience of homelessness (including rough sleeping, insecure or temporary accommodation)
E2 - Volunteering in a peer support capacity and/or working with vulnerable people in a support role.
E3 - Experience of working both collaboratively as part of a team, and able to work independently.
KNOWLEDGE/SKILLS
K1 - Skilled communicator with strong emotional intelligence and an ability to connect with & motivate vulnerable people.
K2 - Understanding of the challenges faced by people experiencing homelessness and rough sleeping.
K3 - Proficient in digital literacy, for example use of digital applications and online navigation.
K4 - Familiarity with safeguarding and personal boundaries principles (desirable).
K5 - An understanding of data protection principles (desirable).
The client requests no contact from agencies or media sales.


