Learning management jobs
Job Title: HR Advisor
Location: Home Based or Hybrid (with 1 day per week in the London Office)
Hours: 35 hours per week
Contract type: Permanent
Salary:£30,290 per annum (home based) - £33,320 per annum (hybrid)
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
- Someone who is approachable, reliable and enjoys collaborating with others to provide outstanding advice
- You’ll be confident working with databases and systems and understand the importance these things play in delivering an effective and efficient HR service.
- An organised and methodical approach to working, someone who can keep on top of tasks and take ownership of their work.
- Confident in advising managers on best practice, recruitment, HR policies and processes to ensure a fair and consistent approach
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
- Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.
Key dates:
Applications by 01 February 2026, 1st stage interviews on week commencing 09 February 2026 online and 2nd Stage interviews on week commencing 16 February 2026 potentially in person.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch the HR Team and we will do our best to accommodate your request.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions. If you would like to opt into this scheme, please tick ‘yes’ on the application form.
Please note in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.
Please note we’re unable to offer individual feedback at the shortlisting stage.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About SEO London
SEO London is an education and training charity that advances social mobility by empowering exceptional students to secure roles within competitive industries.
We are a UK charity that unlocks potential and transforms careers. We empower students and young professionals from underrepresented backgrounds, bridging the gap between untapped talent and the world’s most competitive industries. Since 2000, our alumni have excelled in top global firms, proving that access and opportunity drive success.
OUR VISION
A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.
OUR MISSION
To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.
OUR VALUES
Ø Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.
Ø Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.
Ø Integrity: We act with integrity and communicate openly with all our stakeholders.
Ø Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.
WHO WE SUPPORT
At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds.
Role Description
The Programme Coordinator will be tasked with ensuring the smooth running of all student related events. This will include having a full understanding of the SEO-London law programmes; understanding the legal industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events. In turn this role will be responsible for using data to run reports to show the impact of each programme.
Reporting to the Head of Law Programme, you will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students of the Corporate Law Programme and City Solicitors Horizons scheme.
Accountabilities
DAY TO DAY DELIVERY OF EVENTS
- Responsible for the overall administration of all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities pages, promoting events and managing the law commercial awareness newsletter content.
STUDENT MANAGEMENT & QUERY HANDLING
- Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London
- Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events
- Responsible for managing the programme inbox (where applicable)
- Responsible for identifying creative and innovative ways to connect, educate and train students
- Provide oversight of cv support, screening, and recruitment preparation
- Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm
- Organise mentoring and buddying allocations
QUALITY ASSURANCE
- Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. Responsible for running reports to track and monitor events from the CRM.
Skills & Experience
We are looking for applicants with 1–2 years of experience in some of the areas listed below and a willingness to learn and develop additional skills:
Essential
- Strong presentation skills with the ability to deliver engaging online sessions
- Excellent business writing and organisational skills
- Strong stakeholder management abilities
- A keen interest in, and some knowledge of, an aspiring solicitor’s early career journey (school and university stages)
- A collaborative team player with a “can-do” attitude, able to handle requests at short notice and work under pressure
- Ability to use Teams and Zoom, including creating and managing breakout rooms
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Preferred
- Project management experience
- Experience with database management and data analysis, including applicant tracking systems (such as Salesforce)
- Familiarity with Canva and digital communication platforms, including LinkedIn, Instagram, and WhatsApp
What We Offer
- Annual Leave: 28 days + Bank Holidays
- Enhanced Family-Friendly Policy
- Flexible Working: 2 days in the office
- Benefits: Employee Assistance Programme, Private Health Insurance, Nuffield Gym discounts via private healthcare, and more…
Closing date for applications: 06 February 2026
Equal opportunities Statement
As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable.
Safeguarding
All posts at SEO London involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Right to work
Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training



The client requests no contact from agencies or media sales.
Do you have experience in prospect research, prospect management and due diligence? Are you passionate about the impact of philanthropy and major gifts?
Right now is Manchester’s time to shine. We are preparing to launch our first ever major fundraising and volunteering campaign.
At Manchester we don’t just focus on what we’re good at. We ask what we’re good for.
Through our teaching we are educating a new kind of socially responsible graduate – tomorrow’s thinkers, doers and leaders of a better world. Through our research we are addressing the most pressing global challenges with bold and brilliant solutions. Through innovation we are turning ideas into reality, creating the jobs and industries that will sustain us in the future. And in the heart of the city and beyond, we are breaking down barriers to art, science and learning in order to build stronger, more resilient communities.
Manchester people are different. Not only do we share the values of integrity, being bold, being ambitious, and being collaborative, we also share a pioneering spirit and the courage to make a difference. If you have a fearless personality, boundless optimism and a desire to create a healthier, fairer and more sustainable world, we’d love you to get in touch.
Exciting? We think so too.
About the role
Reporting to the Senior Development Research Officer (SDRO), the Development Research Officer (DRO) plays a vital role in the University’s fundraising operation.
This is an appointment to a Development Researcher role, as outlined in the job description. The focus of this position will be on proactive prospect identification, prospect development, pool management, and due diligence.
You will be the responsible for identification of fantastic prospects, working on innovative prospecting projects, working with fundraisers to drive prospect relationships forward, ensuring our CRM is kept up to date with prospect data, producing informative and insightful donor profiles, conducting fundraiser pool reviews; and preparing due diligence papers.
You will have a passion for philanthropy and the desire to gain a deep understanding of our donor and prospect pools, as well as the many projects undertaken at the University. You will provide accurate and appropriate information relating to potential and current donors to the University, high net worth individuals, corporations and charitable foundations worldwide.
Working with colleagues, you will play a direct role in the University’s programme of identification and analysis of potential donors, deploying and enabling systems to support the documentation and management of such potential donors and suggesting tailored strategies to reach and engage such donors.
Interviews to be held in person week commencing Monday 9 February.
What you’ll get in return
You’ll feel valued as a Development Research Officer at The University of Manchester, receiving access to exclusive rewards and benefits including:
- 23 days annual leave entitlement plus University closure days over the Christmas period, plus bank holidays;
- 3 volunteer days pa in your community;
- hybrid and flexible working opportunities;
- a generous contribution-based pension scheme;
- an annual pay review, plus incremental salary increase within the grade;
- Purple Place Reward Gateway lifestyle benefits - exclusive access to discounts across UK’s major retailers including supermarkets, technology, fashion, travel, and much more;
- free eye examinations with discounts on glasses and contact lenses;
- savings on food and cafes on campus;
- salary exchange for childcare vouchers, workplace nursery scheme, cycle to work, electric vehicle, or increased pension contribution;
- and much more!
As an equal opportunity employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the Black, Asian and Minority Ethnic (BAME) community who are currently under-represented at this level in this area.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
This vacancy will close for applications at midnight on the closing date.
Please see Further Particulars document which contains the person specification criteria.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. The role will provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration. This role may also include triaging Advice Service and Sexual Violence Liaison Officer enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors/Officers.
Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.
Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Finance Business Partner | 55 - 62K + generous DB pension scheme | London | Hybrid | Permanent
On behalf of a University in central London, we are recruiting a Finance Business Partner who can make an impact and actively contribute to a collaborative, and forward-thinking team atmosphere. The organisation is undergoing change, and ambitious growth, with a focus on improving systems & controls and setting a culture of making a positive difference to the University and students.
What you'll be doing:
- Looking back: monthly, quarterly, and annual financial reporting
- Looking ahead: setting next year's budget and the 5-year plan, plus maintaining in year forecasts
- Business Cases: partnering with a range of non-finance stakeholders to create business cases. Examples across the wider team include (but not limited to):
- Developing new partnerships or renegotiating existing ones
- Evaluating pro/cons of changing existing operating models
- Helping analyse costs and benefits of refurbishing existing facilities or constructing new ones (learning spaces, accommodation, net zero equipment, physio facilities)
- Getting involved with commercialisation of the University's Research activities
- Other Business Partnering activities: act as the financial controller for your area, ensuring budgets are adhered to, looking for income maximising or cost optimisation opportunities whilst thinking about longer term strategic goals and sustainability, being the go-to person on financial matters for your stakeholders and form part of local leadership teams
What you'll offer us:
- A diligent and conscientious attitude with a desire to make things better.
- Ability to simultaneously zoom into the detail and keep track of the high-level picture.
- Ability to concisely express complex information in a way that maximises impact in shortest time possible.
- Experience of influencing multiple stakeholders, whilst dealing with ambiguity.
- Qualified accountant with a track record of making a difference.
- Positive and resilient mindset, whilst also maintaining a sense of curiosity, humility, and humour
What we'll offer you:
- A very attractive defined benefit pension scheme, 26 days annual leave + 3-4 closure days over Christmas
- Supportive and engaging leadership who will place emphasis on your development, whether you wish to pursue your career inside the University or outside
- Excellent team atmosphere (both inside and outside Finance teams)
- Highly supportive environment for people with carer responsibilities (emphasis on output rather than presenteeism)
- Study leave and Leadership Development programmes
- A highly visible role with an opportunity to gain broad exposure across the University and absorb a variety of financial and non-financial information
We are actively reviewing and short-listing CVs for interviews w/c 19th and 26th January so please apply with your CV ASAP.
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Purpose of the role
The Chief Executive Officer (CEO) provides strategic and operational leadership to ensure BDC Mind delivers high-quality mental health services, achieves organisational sustainability, and fosters a culture aligned to the charity’s values.
The CEO works closely with the Board to set strategic direction, leads the Executive Leadership Team, ensures effective governance and financial stewardship, and represents BDC Mind across local, regional, and national forums.
Key Responsibilities
Strategic and Courageous Leadership
1. Lead the development and implementation of the organisational strategy.
2. Build trust and confidence with the Board, ELT, staff, and external partners.
3. Provide transparent and values-driven leadership aligned to BDC Mind’s mission.
4. Build strong, productive relationships with commissioners, funders, strategic and corporate partners.
5. Engage in media engagement, advocacy, and public speaking responsibilities.
Innovation, Growth & Sector Influence
6. Foster a culture of innovation, learning, and continuous improvement.
7. Develop new or enhanced service models, including pilots and strategic partnerships within Bradford and Craven and across West Yorkshire.
8. Position BDC Mind as a leading service provider for current and emerging mental health needs through identifying service gaps and opportunities.
Delivering High-Impact Services
9. Ensure services deliver measurable, high-quality outcomes for people and communities.
10. Embed Service Member voices at the heart of Service developments.
11. Oversee service performance, quality assurance, and impact reporting.
Building an Inclusive and Diverse Culture in line with our Antiracism Commitments
12. Drive the delivery of our commitments to Equality, Diversity & Inclusion (EDI), Anti-Racism and the Patient Care Race Equality Framework (PCREF)
13. Promote a culture of inclusion, psychological safety, and respect across the organisation.
14. Strengthen workforce diversity and embed anti-discriminatory practice.
15. Ensure services are accessible, inclusive and culturally competent.
Inspiring, Supportive and Accountable Leadership
16. Provide clear, motivating leadership to the ELT and wider workforce.
17. Promote staff wellbeing, professional development, and collaborative working.
18. Ensure effective line management, appraisals, and succession planning across ELT.
19. Communicate consistently, openly, and effectively with all members of the workforce, Maintaining visibility and accessibility across teams and services.
Governance, Finance, Safeguarding & Risk
20. Ensure compliance with legal, regulatory, and contractual obligations.
21. Maintain robust safeguarding practices for children and adults at risk.
22. Oversee robust health and safety procedures and risk assessments.
23. Ensure strong governance, effective decision-making, and accountability across the organisation.
24. Maintain robust organisational risk management processes.
25. Support the Board’s effectiveness through high-quality reporting and engagement.
26. Ensure strong financial controls, financial planning, management, and statutory compliance.
27. Drive income generation and diversification of funding streams for long-term financial sustainability.
General Duties
28. Foster and maintain strong relationships with internal stakeholders, facilitating effective communication channels.
29. Lead the team ensuring all key people processes are engaged with meaningfully to enable strong performance and transparent communication, addressing issues proactively and sensitively should they arise and in alignment with our aims, policies, core values and Employee Handbook.
30. Fully participating in all relevant training to develop and maintain your performance in the role.
31. Demonstrating an ongoing commitment to our values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving.
32. Performing other duties as reasonably required within the role.
It is BDC Mind’s policy to make reasonable adjustments to enable those with disabilities to undertake the above. We are committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion, and the importance of lived experience as a source of knowledge and expertise. Our values are:
Person specification
Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Qualifications & Knowledge
Essential
· Senior leadership experience within one or more of health, social care, charity, or related sectors.
· Strong understanding of mental health services and challenges faced by service users.
· Knowledge of charity governance, safeguarding, quality standards and regulation.
· Good financial literacy and experience overseeing budgets and financial strategy.
· Strong understanding of EDI principles and inclusive leadership.
· Engaging with a Board of Trustees.
Desirable
· Relevant degree or professional qualification (e.g., management, social care, health).
· Knowledge of commissioning, procurement, and tendering processes.
Leadership Skills & Behaviours
Essential
· Courageous, transparent, values-driven leadership approach.
· Ability to inspire, motivate and develop high-performing teams.
· Strategic thinker capable of turning vision into deliverable plans.
· Skilled communicator and relationship-builder internally and externally.
· Effective decision-maker, particularly in complex and challenging situations.
· Commitment to equity inclusion, diversity, and psychologically safe working environments.
· Collaborative and partnership-oriented working style.
· Person-centred leadership, able to exercise discretion.
Experience
Essential
· Senior paid role with a charity of turnover of more than £3.5 million.
· Demonstrable experience in strategic planning, organisational development, and change management.
· Delivering organisational strategies and measurable outcomes.
· Managing growth, innovation or service transformation.
· Strong financial acumen including overseeing financial sustainability, compliance, budget management and income generation.
· Excellent communication, advocacy, and stakeholder engagement skills including Representing organisations publicly and influencing stakeholders.
· Experience of working within a wider system of charities and infrastructure.
Desirable
· Experience of working within a federated or charity network.
· Leadership experience within mental health or wellbeing services.
· Demonstrable commitment to Anti-Racism.
· Evidence of public policy influence.
Personal Attributes
· A strong passion for the mission of BDC Mind and alignment with our values, including inclusion for all
· Resilience and the confidence to challenge constructively.
· Ability to foster trust, credibility and positive relationships.
· Passion for improving mental health outcomes across communities.
· Commitment to learning, improvement and reflective practice.
Additional Information
· The CEO may be required to work flexibly, including occasional evenings or weekends.
· Appointment is subject to an enhanced DBS check.
To make the best possible difference to the mental health and wellbeing of the greatest number of people.



Salary: FTE £30,878 per annum, pro rata (£16.97 per hour)
Location: Peterborough - fully onsite during training, moving to hybrid afterwards.
Contract: 12-month fixed term, part-time (17.5 hours per week).
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878 per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
- You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
- You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
- As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
- Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
- Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 378
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working within the Potteries Moneywise Team
Casework – The post holder will conduct a full exploration of the client’s financial and holistic circumstances to provide robust advice specific to the client’s needs.
The advisor will be required to act for the client where necessary and communicate with third parties such as water providers, energy providers or the Local Authority to progress the client’s case.
Advice will be delivered through a variety of channels including face-to-face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements.
The prospective advisor will be able to balance good quality alongside being able to achieve SLAs and KPIs in accordance with our contractual agreements.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Delivery Mentoring Officer
We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work.
Main Purpose of this Role
This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us.
About Reaching Higher
Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches.
Reaching Higher challenges young people to be leaders of their own lives.

The client requests no contact from agencies or media sales.
This role is an exciting opportunity for a passionate, digitally confident person to join our growing charity and create content for a new online resource hub, currently in development. We have big plans for this hub and want to pack it with expertise from brilliant chefs, leading educators and celebrities passionate about school food.
Our charity is growing again - this time we’re transforming online learning for school food. You’ll help shape and create resources for our new online hub. This hub will become a central point for schools, kitchen teams and caterers to seek inspiration. You’ll be creative and confident enough to work with busy chefs, celebrities and educators who all care deeply about feeding children brilliant school food. This role will sit in our communications team and focus on creating clear, engaging and practical resources that help people take action, whether that is a headteacher looking to improve their whole school to food or a school chef looking to transform their school meals.
You will help turn complex ideas, research and on the ground practice into user friendly content, in a range of formats, that reflects our brand, showcases the work of our chefs, schools, patrons and partners, and puts the wellbeing of children and young people at its heart.
This is a hands-on creative role, well suited to someone starting out in content creation or design who wants to build their skills while helping future generations thrive.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. We believe every child has the right to eat and learn about good food in school.
We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
This role will initially support the set up and roll out of a national school food resource hub, supporting the creation of resources for the platform, working closely with internal teams and external partners. With the hub still in development, you will be joining at a crucial point to help shape what goes live, how it looks and sounds, and how useful it is for the people we most want to reach.
Our aim is that schools and the wider school food community can quickly find practical, trusted resources that help them improve food in schools. That might be a headteacher looking for a simple starting point, a school chef wanting a clear guide to implement new practices, or a teacher looking to introduce food education.
Your role will focus on creating and maintaining high quality resources for the hub. You will turn ideas, evidence, and stories into clear content in different formats, including short one to two pagers, multi-page guides, videos, photographs and interactive resources. You will adapt your writing and framing to different audiences, keeping content aligned with brand guidelines.
This role sits within our comms team but works closely with our school transformation and membership teams. You will work with internal and external stakeholders to gather information and develop content, including supporting interviews and capturing case studies. You will also help manage the day to day flow of content into the hub, keeping resources organised, up to date and easy to navigate, while bringing a curious, practical mindset that helps us keep improving what we publish. You’ll identify any resources that could be a wider engagement tool to draw more people to the hub.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.
As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
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Work with internal teams and external partners to develop and produce resources for the resource hub, aligned with project priorities and timelines.
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Turn existing programme materials, case studies and evidence into clear, attractive resources for different audiences (e.g. school leaders, kitchen teams, young people, parents, funders, policymakers).
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Write and edit copy for 1–2 pagers, multi page guides, slide decks, toolkits and the resource hub’s webpages.
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Work with colleagues to storyboard, script and produce short films for the resource hub. Where the resources could appeal to a wider audience, you will link up with the comms team to promote the hub.
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Create and maintain website content for the resource hub, writing clear copy for landing pages, navigation and resource descriptions, and working with the CMS to keep content up to date and well-organised
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Create short videos and films on your phone and capture photography in schools and at events.
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Work with the programme teams to build simple infographics, charts or visuals that explain impact and evidence.
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Ensure all content follows our brand guidelines, tone of voice and accessibility standards.
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Liaise with internal and external stakeholders, including teachers, chefs, young people and partner organisations, to gather information, quotes and approvals.
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Support interviews with pupils, school staff, chefs and partners, including preparing questions, note taking and transcribing.
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Support the management of content on the resource hub content management system, including tagging, links and basic SEO.
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Help maintain a content calendar for the resource hub and keep track of versions, approvals and review dates.
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Support testing of resources with users (e.g. short surveys, feedback sessions with teachers or pupils) and feed learning into future content.
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Contribute to wider communications activity, including newsletters, social media and events, as needed.
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Ensure all resources comply with our commitment to equity, diversity and inclusion.
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Help to maintain basic documentation for resource creation, such as user guides and internal process notes.
Essential skills & experience:
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A commitment to equity, diversity and inclusion and to centring the voices of lived experience and the school chef workforce in our work.
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You have interest and belief in our mission to improve kids’ health through improving food and food education in schools
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Experience of creating content or resources, through work, volunteering, study or personal projects.
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Strong writing and editing skills, with the ability to explain ideas in clear, simple and engaging language for different audiences.
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An eye for good design and layout, and confidence using basic design tools (for example Canva, PowerPoint or similar).
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Some experience of filming and photography, for example on a smartphone or basic camera, and an interest in improving these skills.
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Awareness of brand, tone of voice and visual identity, and the ability to apply agreed guidelines consistently.
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Confident interpersonal skills, with the ability to build positive working relationships with colleagues, schools, young people and external partners.
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Curious and proactive, willing to ask questions, gather information and turn it into practical, user focused resources.
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Good organisational skills, able to manage your time, juggle several pieces of work and keep clear records of versions and approvals.
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Comfortable working as part of a small, busy team, taking feedback on board and working collaboratively to improve content.
Desirable skills & experience:
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Knowledge of basic SEO
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Experience in education, charity or public sector comms
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Experience working with children
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Experience of using google drive and trello
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Video editing skills (Adobe Premiere, Final Cut, CapCut)
Benefits
You would be joining a friendly, supportive team who work hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 4-6 weeks
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.
Shortlisted candidates will be invited to an online 30-minute interview to take place on the 26th or 27th February.
Successful candidates will be invited to an in-person second interview to be held at our office in Brixton, London on March 10th. The interview overall will take a maximum of one hour.
The deadline for applications is 23.30 on Fri 6th Feb.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.



The client requests no contact from agencies or media sales.
Join us as our next People Advisor – Employee Relations and make a difference
At Transform, we believe people do their best work when they are supported to be their best selves at work. As our People Advisor – Employee Relations, you’ll work in partnership with managers and colleagues to guide and enable fair, clear and confident people decisions. Through a fair, respectful and values-led approach, you’ll help create positive workplace experiences while addressing issues consistently and with integrity.
At Transform Housing & Support, we believe everyone deserves the opportunity to live independent and fulfilling lives. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.
Come and join our People Team, where you’ll play a vital role in shaping positive employee experiences and strengthening people leadership across the organisation. This is an exciting opportunity to work at the heart of the business, supporting managers through complex people matters while helping to embed a fair, values-led approach to employee relations.
If you’re looking for a role where no two days are the same and where your expertise genuinely makes an impact, Transform could be the place for you.
Salary: £30,270 per annum (based on £40,000 full-time equivalent,)
Location: Leatherhead (with agile working)
Hours: Part-time – 28 hours per week
What you’ll be doing
You’ll be joining our People Team, a collaborative and supportive group working closely with leaders and managers across Transform. As our People Advisor – Employee Relations, you’ll act as a trusted partner, providing practical, balanced advice that supports timely, fair and consistent outcomes.
This is a hands-on role where you’ll manage a varied ER caseload while also helping to build manager confidence and capability, using insight and data to drive continuous improvement.
A little more about your day as a People Advisor – Employee Relations:
• Managing a diverse employee relations caseload, including conduct, capability, grievance, attendance, probation and wellbeing matters.
• Coaching and advising managers, helping them understand risks, options and best practice so they can make confident, values-led decisions.
• Supporting and, where appropriate, leading complex or sensitive investigations in partnership with the People Manager.
• Producing high-quality documentation, reports and formal correspondence, ensuring accuracy, consistency and confidentiality at all times.
• Using people data and trends to identify emerging risks, inform decision-making and support proactive interventions.
• It’s an exciting time to join the People Team as you’ll also be involved in developing manager capability, improving employee relations processes strengthening our culture and colleague experience.
What you’ll need
To be successful in this role, you will need:
• Proven experience managing a broad range of employee relations casework.
• Strong working knowledge of employment law and confidence applying it in practice.
• Experience coaching and supporting managers to address people issues early and effectively.
• Excellent written and verbal communication skills, with strong attention to detail.
• Tick most of the boxes? If you’re excited by the role and can do most of what we’re looking for, we encourage you to apply – you could be exactly who we need.
How we’ll set you up for success
We want you to feel confident and supported from day one. You’ll complete a tailored induction programme that includes a blend of online learning, in-person training and shadowing, alongside ongoing coaching and support from the People Manager and wider People Team.
Why work at Transform
Transform is a place where everyone is valued. We focus on outcomes and offer flexibility where possible to help colleagues balance their work and personal lives.
Our benefits include:
• 28 days annual leave per annum, plus bank holidays (pro rata for part-time roles)
• An additional wellbeing day each year (pro rata)
• Defined contribution pension scheme
• Interest-free staff loans
• The option to buy or sell up to five days’ annual leave
• Life assurance cover
What’s next
At Transform, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels they belong. If you share our values and are passionate about making a difference, we’d love to hear from you.
If you need any adjustments during the application or selection process, please let us know and we’ll be happy to help.
We review applications as they are received and may interview before the closing date, so we encourage you to apply as soon as possible to avoid missing out.
You may also have experience in the following: HR Officer, HR Executive, HR Administration, Human Resources Administrator, HR Assistant, Human Resources Assistant, Payroll, Accounts, Finance, HR Administrator, HR Generalist, Human Resources Generalist, HR Support
REF-226 268
We’re seeking a HR Business Partner to join our fantastic People and Culture team.
Working with the Head of People and Culture you will play a key role in ensuring the smooth, efficient and values-driven delivery of HR operations across the organisation. Supported by a HR Adviser and HR Officer you’ll be responsible for the delivery of our HR operations across pay and reward, recruitment, learning and development, wellbeing, engagement and equality, diversity, inclusion and belonging. You’ll also partner with senior managers, supporting them by providing specialist support and advice that enables them to deliver their business plans.
Key priorities:
Partner with senior managers to support their business plans.
Drive staff engagement and inclusion programmes
Deliver our leadership development programme for senior managers
Support implementation of our new HR system
About You
- You’ll have experience of working as a HR Business Partner, HR Operations Manager or Senior HR Adviser and /or have a CIPD Level 5 / 7 qualification
- You have experience of supporting and coaching managers across an organisation to resolve a range of people related issues.
- You have experience managing and developing others.
- You’re able to analyse, evaluate and present organisational and people metrics and determine ways to improve results
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Pete O’Callaghan, Head of People and Culture (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that there will be a two-stage process, first interviews will be held in person on 16 and 17 February 2026, with a second stage the following week. An additional initial telephone screening stage will be held if needed.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
A place to create moments that matter
Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 303
London
£59,079 per annum including London Weighting
12 month fixed-term contract
Full-Time, 35 hours per week (happy to talk flexible working)
Help working people understand and use their rights
Our client is recruiting an Employment Rights Act Engagement Officer to play a key role in promoting one of the most important advances in workplace rights in a generation. This role will help ensure that union reps, officers and working people across the country understand what the new Employment Rights Act means for them – and how it can improve their working lives, safety and security at work.
You will be part of a committed and experienced team working to turn new legal rights into real-world improvements in workplaces. This is an exciting opportunity for someone who enjoys communication, organisation and engagement, and wants to make a tangible difference for working people.
About you
They are looking for someone who is organised, confident and motivated by social justice. You will have:
- Experience in communications, engagement, campaigns or project support.
- The ability to write clearly and produce briefings, newsletters and guidance.
- Experience organising events or webinars and managing participant communications.
- Confidence working with data, surveys or databases.
- An understanding of, or strong interest in, employment rights and the trade union movement.
- A commitment to equality, inclusion and anti-racism.
Why join them?
You’ll be part of a supportive, values-driven organisation that exists to improve working people’s lives. They offer:
- Opportunities for learning and development
- A collaborative and inclusive workplace
- The chance to be involved in work that has a real and lasting impact
The closing date for completed applications for this post is midday on Thursday 19 February.
Interviews will take place on the week commencing Monday 2 March 2026.
Our client values a diverse workforce and welcomes applications from all sections of the community and from within and outside of the trade union movement.
Our client welcomes applications from any candidate but are particularly keen to receive applications from Black, Asian and minority ethnic candidates, who are underrepresented at this grade in the organisation.
Data Processing Administrator
Location: Astolat – with opportunity for hybrid working Within ACS core office hours (8am – 6pm)
Salary: Band P: £25,634-£26,538 (Pro-rata)
Hours of Work: 28 hours per week (0.8FTE). Flexibility will be required to meet the evolving needs of the organisation (occasional evening & weekend).
Role Overview
The Data Processing Administrator will play a key role in ensuring the charity’s data is accurate, secure, and effectively managed to support service delivery, reporting, and decision-making. This role is vital in helping the organisation maintain high standards of data integrity and compliance, ultimately supporting unpaid carers more effectively.
Person Specification – Experience, Knowledge & Skills
Essential
Essential Experience
- Proven experience in data entry and data management within a professional setting.
- Familiarity with data management software, ideally Microsoft Dynamics CRM or similar platforms.
Essential Knowledge
- Strong understanding of data protection regulations (e.g., GDPR) and best practices for handling sensitive information.
- Knowledge of data quality assurance processes and techniques.
- Awareness of the role of data in supporting charitable services and impact measurement.
Essential Skills
- Excellent attention to detail and a high level of accuracy in data handling.
- Strong analytical and problem-solving abilities.
- Openness and self-motivation to learn and develop new skills, including the ability to adapt to and work confidently with a range of digital systems and tools.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
- Ability to work independently and collaboratively within a team.
- Effective communication and interpersonal skills, with the ability to liaise confidently with colleagues and stakeholders.
- Strong organisational skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
- Ability to touch-type and enter data with good speed and accuracy.
Desirable
- Experience working with data visualisation tools such as Tableau or Power BI.
Key Responsibilities
- Perform data entry and maintenance, including updating existing records and entering new information into databases.
- Perform routine data quality checks and resolve discrepancies
- Assist in the development and implementation of data management policies and procedures.
- Collaborate with other departments to understand their data needs and provide solutions.
- Generate reports and work alongside the Administration & Data Team Manager to analyse data and support decision-making processes.
- Troubleshoot and resolve data-related issues.
- Maintain confidentiality and security of sensitive data.
- Support the team with general administrative tasks as needed, under direction of the Administration & Data Team Manager.
- Stay up to date with industry trends and best practices in data management.
- Take responsibility and ownership of your area of work including your own training and development to make sure you can deliver excellence.
- Work across the organisation on projects and support organisation-wide events and activities.
To Apply
If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application.


