295 Operational change manager jobs

The role

The People Operations Manager will be responsible for developing and embedding effective people, operational and organisational practices across The Carers’ Centre. The role will combine strong HR practice with a practical understanding of how the organisation operates, ensuring that managers have the tools, processes, guidance and confidence they need to lead effectively.

A key focus of the role will be developing clear and consistent ways of working, including policies, procedures, standard operating procedures and management guidance, and supporting managers to embed these in day-to-day practice.

About you

You are an experienced people and operations professional who enjoys making organisations work better. You have or are working towards completing your CIPD level 5 qualification. You combine strong HR knowledge with practical operational judgement and are confident turning policies, requirements and ideas into clear processes that people can use. You are organised, proactive and confident building positive relationships with managers, staff and external partners.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers, from as young as 5 years old. We enable our community to maintain and improve their health and wellbeing, stay in control of their caring role and connect with others in a similar position. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references. We are committed to providing services that embrace diversity and promote equality of opportunity.

Why join us?

· We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which come with free parking, and to work from the comfort of your home.

· With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.

· By joining The Carers’ Centre, you’ll be part of strong and dedicated team, where collaboration and support is at the heart. We’re all in this to make the world a little better.

· As a small but powerful local charity, we rely on digital innovation. You’ll have access to a large suite of digital tools to support you to make the biggest impact in your role.

· As well as all this, you will receive a 5% pension contribution, generous sickness pay and 25 days annual leave plus bank holidays and an additional wellbeing day as well as discounts through an employee discount scheme. In addition, you will also get an additional day of annual leave each year, for 5 years.

Key responsibilities

Human Resources

· Work with the Senior Management Team and People Sub Group in the development and implementation of a People Strategy.

· Ensure staff and volunteers receive relevant and timely training in line with organisational plans and commissioned contracts.

· Lead on supporting day-to-day performance management throughout the whole employment lifecycle.

· Be the first point of contact for HR queries from staff and managers.

· Monitor, report and respond to changing wellbeing needs of staff and volunteers.

· Serve as a point of contact between the charity and Stone King (or similar HR legal advice), Occupational Health, Access to Work and SafeHR.

Line Management

· Manages the administration and volunteer officers to help them maximise their potential and effectiveness.

· Provide guidance and clarity around priorities and goals, ensuring work plans are achieved.

Compliance

· Work with the Deputy CEO to ensure the charity is legally compliant in relation to all aspects of employment, equality and health and safety legislation.

· Ensure that policies and procedures are developed, maintained, and applied across the organisation.

· Provide guidance and support to staff to maintain compliance.

· Help the Health and safety lead to ensure risk assessments are up to date and ensure relevant actions are taken to mitigate risks for our premises and services.

· Work with the Data Protection Lead to ensure the charity’s day-to-day compliance with Data Protection policies and procedures.

Operational Practice

· Develop, document and embed effective organisational processes and ways of working, working with managers to ensure they are practical and consistently applied.

· Develop and maintain Standard Operating Procedures (SOPs), guidance and templates for key organisational processes.

· Identify opportunities to improve efficiency, consistency and quality, making practical recommendations to the Deputy CEO.

· Support the implementation of organisational changes and new ways of working, ensuring that managers and staff understand their responsibilities.

· Build managers’ confidence and capability through practical advice, coaching and training on people management and organisational processes.

· Develop and deliver guidance or training for managers where common issues, new processes or changes in practice are identified.

Administration

· Oversight of the charity admin function.

· Maintain HR records using Safe HR.

· Process DBS checks.

· Provide HR KPI’s to the Deputy CEO on a monthly basis.

· Working with the CEO and Deputy CEO to undertake quality assurance assessments as agreed in the organisational plan.

· Provide admin support to the People Sub-Group.

Finance

· Work within agreed budgets.

· Contribute towards funding applications as appropriate for the role and provide relevant feedback for funders.

General

· Stay informed and regularly raise staff awareness of changes in employment legislation and Health and Safety 

· Adhere to the Carers’ Charter.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Ensure that you adopt good practice within the Carers Trust network.

· Ensure that you work within The Carers’ Centre policy framework.

Job Title: Mass Participation Event Manager 

Location: Hybrid, minimum 1 day per week in our London Bridge office 

Contract: Permanent

Working Pattern: Full-time role based on a 32-hour working week across four days

Reporting to: Head of Fundraising (Community & Events) 

Salary: £35,000 – £37,000 per annum 

About Spinal Research 

Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved. 

The Role 

This is an exciting opportunity to join our Events team in a newly created management role, building on four years of significant growth and success across our mass participation programme.

As Mass Participation Event Manager, you will play a key role in shaping the future direction of the programme while driving continued growth in income, participation and supporter engagement. You will have responsibility for the development, performance and delivery of the mass participation portfolio, working closely with the Head of Fundraising (Community & Events) to grow income, participation and engagement.

Alongside this overall responsibility, you will have direct ownership of your own area of the portfolio, including the Great North Run, Berlin Marathon, Chicago Marathon, Cape Town Marathon and our wider challenges programme. You will manage these events from recruitment and participant onboarding through to fundraising, event-day delivery and post-event stewardship, while supporting the Head of Fundraising (C&E) with our flagship London Marathon.

You will also line manage the Events Junior Officer, who will have direct responsibility for their own allocated events. You will provide leadership, direction and support to ensure their events are delivered successfully and contribute to the wider mass participation goals.

This is a senior, hands-on role. You will be expected to lead the development of the overall programme while remaining directly involved in the day-to-day delivery of your own events. This includes recruiting and stewarding participants, developing campaigns, managing budgets and suppliers, speaking directly with supporters and being hands-on at events. 

Key Responsibilities 

· Strategy & Growth: Grow the mass participation portfolio, increasing income, participation and engagement through insight-led planning.

· Supporter Recruitment & Stewardship: Lead recruitment campaigns and deliver excellent supporter journeys from sign-up to post-event stewardship.

· Event & Portfolio Management: Manage allocated events end to end, including budgets, logistics, suppliers, event-day delivery and major event support.

· Team Management: Line manage the Events Junior Officer, providing direction, support and oversight across their events.

· Systems, Insights & Reporting: Use CRM and performance data to monitor KPIs, report on progress and inform future activity.

· Collaboration: Work across the Community & Events team and wider organisation to deliver a strong, aligned mass participation programme.

About you 

· Proven experience growing mass participation fundraising, with a track record of increasing income, participation and supporter engagement.

· A track record of increasing income, participation and supporter engagement.

· Experience leading recruitment campaigns and managing supporter journeys.

· Confident managing event budgets, suppliers, CRM systems and performance data.

· A strong communicator who builds great relationships with supporters, colleagues and partners.

· Highly organised, proactive and able to manage multiple priorities.

· Experience leading, supporting or developing others.

· Comfortable balancing strategic thinking with hands-on delivery.

Why Join Us?  

• Full-time role based on a 32-hour working week across four days, with Fridays as a non-working day.
• 8% pension contribution.
• Flexible, hybrid working environment split between home and our London Bridge office. 
• Opportunity to play a key role in a growing fundraising programme.
• Join a supportive, values-driven team built around commitment, integrity, collaboration and innovation.

Occasional evening or weekend working may be required to meet organisational needs, with time off in lieu provided. 

Ready to help us deliver life-changing impact? 
Apply now to join Spinal Research and play a key role in our mission to cure paralysis. 

Spinal Research is a Disability Confident Committed employer and welcomes applications from all candidates. We are committed to making our recruitment process inclusive and accessible and will provide reasonable adjustments throughout the recruitment process where required.

This is an exciting opportunity to join a well-respected local charity and lead services that tackle loneliness, improve wellbeing and support older people to live well. Working alongside a dedicated team of staff and volunteers, you will play a key role in shaping and developing our community services across Barnet. You will be managing our home support services as well as our activities programme.

About You

You are a confident and compassionate leader with experience of managing teams and delivering high-quality community, health, social care or voluntary sector services. Passionate about improving the lives of older people, you understand the importance of person-centred support and have the ability to motivate others, build strong partnerships and drive continuous improvement.

You will be an excellent communicator, organised and adaptable, with a good understanding of safeguarding and a commitment to equality, diversity and inclusion. Most importantly, you will share our vision of ensuring older people can age well and remain connected to their communities.

 Project Manager 

JOB DESCRIPTION

Salary

£39,152 - £39,862 (NJC SCP 28-29, pro-rated for part time). Pay rise pending.

(actual salary, £31,320 - £31,890 pe

Hours

30 hours per week, with potential to increase in line with the needs of the organisation.

Location

BYH, Stapleford, Nottinghamshire

Responsible to

Chair of the Board of Trustees

About Broxtowe Youth Homelessness

Broxtowe Youth Homelessness (BYH) is a small, well-established charity supporting young people aged 16–25 who are homeless or at risk of homelessness across Nottinghamshire and Derbyshire. Our practical, person-centred approach helps young people move towards greater stability, independence and opportunity.

With four years of funding secured from The National Lottery Community Fund, BYH is entering an exciting period of development, including a rebrand and transition to an incorporated charity. Our new Director will play a key role in leading us through this change, strengthening partnerships, developing new opportunities and helping shape the future of a small charity with real potential to grow its impact.

Strategic Leadership and Organisational Development

• Provide effective leadership and direction for BYH, working closely with the Board of Trustees to develop and deliver its vision, strategy and development plans.
• Identify opportunities for the charity to grow its impact, develop new services and respond to emerging local need.
• Ensure BYH remains a responsive, sustainable and well-managed organisation.
• Support the Board of Trustees with clear, timely information and advice to enable effective decision-making.

People and Culture

• Lead, motivate and develop a committed staff and volunteer team.
• Foster a positive, inclusive and supportive culture in which people feel valued and able to do their best work.
• Manage recruitment, induction, supervision, appraisals and professional development.
• Ensure staffing and resources are effectively deployed to meet organisational priorities.

Service Quality and Safeguarding

• Oversee the effective delivery and development of BYH's services, ensuring they are high quality, accessible, responsive and person-centred.
• Ensure the voice, experience and needs of young people inform service development and improvement.
• Lead on quality assurance, monitoring and evaluation, using evidence, outcomes and feedback to demonstrate impact and improve services.
• Act as the Designated Safeguarding Lead, ensuring robust safeguarding practice, policies and procedures are effectively implemented across the organisation.

Finance, Funding and Sustainability

• Work with the Finance Officer, Treasurer and Board of Trustees to maintain strong financial management and effective financial controls.
• Contribute to organisational budgeting, financial planning and long-term sustainability.
• Lead on identifying and pursuing appropriate funding opportunities, including grants, partnerships and commissioned services.
• Develop high-quality funding applications and ensure successful projects are effectively managed and reported.

Partnerships, Influence and Profile

• Develop and strengthen effective multi-agency partnerships with statutory, voluntary and community sector organisations.
• Act as an ambassador of BYH at local, regional and national meetings, networks and forums.
• Chair and coordinate the South Nottinghamshire Interagency Forum.
• Raise the profile of BYH and promote its work, achievements and impact.

Governance, Compliance and Risk

• Work collaboratively with the Board of Trustees to ensure effective governance, risk management and accountability.
• Ensure BYH's policies, procedures and practices are regularly reviewed and comply with relevant legislation and good practice.
• Maintain BYH's status as a recognised AIM Qualifications Centre.
• Ensure appropriate health, safety and regulatory arrangements are in place across the organisation.

Equality, Diversity and Inclusion

• Champion equality, diversity and inclusion across BYH.
• Ensure our services and working environment are welcoming, accessible and respectful to all.
• Promote a culture that recognises the dignity, strengths and potential of every young person.

For full details of the role and responsibilities, please refer to the attached Job Description.

Are you an experienced operational leader who thrives on making organisations run brilliantly behind the scenes?

Southwark Charities is entering an exciting new chapter. With a £100m property portfolio, a growing grant programme and the development of 64 new almshouses, we're looking for an exceptional Head of Resources to lead the systems and processes that keep our charity strong.

Reporting to the CEO, you'll oversee finance, HR, IT, governance, property compliance, contracts and organisational systems, ensuring the charity operates efficiently, remains compliant and is well positioned for future growth. You'll work in a small, dedicated team while working closely with colleagues to deliver outstanding services for older people across Southwark.

This is a hands-on role for someone who enjoys improving processes, managing change and finding practical solutions. You'll bring experience in operations, finance or corporate services, excellent organisational skills and the confidence to work across multiple disciplines.

If you're looking for a varied senior role where your expertise will have a direct impact on people's lives and the future of a respected historic charity, we'd love to hear from you.

Routes to Roots is looking for an inspiring, compassionate and proactive Centre Manager to lead the day-to-day operation and future development of the Genesis Centre in Poole.

This is not a role where you will spend every day behind a desk.

You will be at the centre of a busy, welcoming homelessness service: leading people, building partnerships, solving problems, developing opportunities and making sure that people experiencing homelessness or housing insecurity receive the very best possible support.

Some days will require strategic thinking. Others will require you to roll up your sleeves and help make things happen. We are looking for someone who can do both!

About the role

As Centre Manager, you will take the lead for the day-to-day running and continued development of the Genesis Centre, working closely with our Trustees, staff, volunteers and local partners. You will have real scope to shape how the service develops and to strengthen the Genesis Centre's role within Poole's response to homelessness.

You will be a visible and approachable presence within the Centre and the wider community, helping to raise the profile and reputation of Routes to Roots and strengthen our network of partners and supporters by:

• Leadership & strategy – working with the Trustees to deliver the charity’s strategic and operational plans, monitor outcomes and identify opportunities to improve and develop services.
• People & volunteers – leading and supporting employees and volunteers, including recruitment, induction, development, performance and wellbeing.
• Centre operations – overseeing the day-to-day running of the Centre, budgets, resources, premises, donations, food supplies, health and safety, safeguarding and compliance.
• Partnerships & community engagement – building strong relationships with BCP Council, homelessness services, health services, community organisations and other local partners, while representing Routes to Roots at networking events and community activities.
• Fundraising & sustainability – supporting the Trustees with fundraising, identifying grant opportunities and contributing to the financial sustainability and future development of the charity.
• Governance & reporting – providing Trustees with clear information on performance, finances, risks, incidents and strategic progress, and ensuring policies and procedures are effective and up to date.

About you

We are looking for someone with experience of managing people and/or volunteers and overseeing a service, programme or project, including budgets and resources.

You will ideally already have experience of working with people experiencing homelessness or vulnerability and be just as confident building effective relationships with someone walking through the doors of the Genesis Centre as with a volunteer, Trustee, commissioner or partner agency.

You will bring:

• Strong leadership, people-management and communication skills;
• Excellent organisation and the ability to manage competing priorities in a challenging environment;
• Strong problem-solving and decision-making skills, with the ability to turn strategy into practical action;
• New ideas, activities and partnerships that can improve outcomes for the people using the service;
• High standards around safeguarding, health and safety, incidents, complaints, records and the safe operation of the building;
• The ability to use data, feedback and what we learn from clients to understand what is working and where we can do better.
• An understanding of the importance of good governance, accurate records, performance information and safe working — but you will never lose sight of the people behind the processes;
• A compassionate, respectful and non-judgemental approach.
• Resilience, emotional maturity and the ability to remain calm under pressure.
• A proactive, flexible and solutions-focused approach.

Experience of grant applications, fundraising or working within the voluntary, housing, health or social care sectors would be advantageous.

Most importantly, you will share our belief that people experiencing homelessness deserve dignity, respect, opportunity and the right support to move forward.

Why join Routes to Roots?

Routes to Roots is a Poole-based homelessness charity with a Christian ethos and more than 20 years' experience of supporting people who are rough sleeping, vulnerably housed or rebuilding their lives following homelessness.

Our Genesis Centre is much more than a traditional day centre.

It is a place where people can eat, shower, wash clothes, receive practical help and simply feel welcome. It is also a place where people can connect with housing, health, substance use and other specialist services, take part in activities and begin to move towards something different.

At its best, Genesis is a place of opportunity, connection and change.

This is a unique opportunity to take a leading role in a charity that is committed to supporting people experiencing homelessness and vulnerability in Poole.

You will have the opportunity to shape the future development of the Genesis Centre, work alongside dedicated Trustees, staff and volunteers, develop meaningful partnerships across the community and see the direct impact of your work.

Interested?

If you are an experienced manager who is passionate about making a difference and would like to play a key role in the future of Routes to Roots and the Genesis Centre, we would love to hear from you.

Routes to Roots is committed to equality, diversity and inclusion and welcomes applications from people from all backgrounds.

Research Programme Manager – Mental Health Advert

Contract: Fixed-term contract for 2 years (with the possibility of extension of up to a further 12 months)

Hours: 28 hours per week (FTE is 35 hours per week)

Location: London (hybrid), with occasional travel within the UK)

Salary: £52,467 (FTE £65,584)

Closing date: 23rdSeptember 2026

Interview Dates: Week Commencing 28th September (London Office)

Freedom from Torture has an exciting opportunity for a Research Programme Manager to join our team and play a central role in delivering an innovative international mental health research programme funded by a major UK research funder. The programme will explore whether artificial intelligence can safely and effectively support survivors of torture with managing distressing memories. Survivor co-design is central to the programme, ensuring that people with lived experience across diverse cultures, languages and backgrounds meaningfully shape innovation in mental health.

About us

Freedom from Torture is an established charity that has been supporting survivors of torture for over 35 years and has a dedicated donor base. We are committed to providing high-quality, evidence-based interventions for people who have survived torture. We provide therapies to improve physical and mental health, medically document torture, and offer legal and welfare support. Our clinical model has been co-designed with survivors of torture and includes a range of interventions, including trauma-focused therapy, psychotherapy, family and couple systemic psychotherapy, group work, pain management and health assessment.

In addition to our treatment services, we expose torture globally, campaign for the rights of survivors and work to hold torturing states to account. We use evidence from our services and survivor voices to influence national and international change, placing survivors at the centre of everything we do.

Our current strategy seeks to increase access to rehabilitation services for survivors of torture, strengthen our clinical excellence through research, and explore innovative models of service delivery that enable us to reach more people in need. This includes developing research partnerships and innovation opportunities that advance knowledge, improve practice and create meaningful impact for survivors. We undertake our work under our four core values of Hope, Compassion, Empowerment and Resolve. This is an exciting time to join Freedom from Torture and make a meaningful contribution to our future development.

We offer a competitive package, with a generous 30-day annual leave entitlement (pro rata), 6% employer pension contribution, and flexible and hybrid working arrangements.

About the role

This is a senior research programme management role supporting the delivery of a major externally funded health research programme involving multiple organisations, international collaborators and diverse stakeholder groups. The programme includes research involving human participants and brings together expertise from universities, charities, clinicians, researchers, technologists and people with lived experience.

A defining feature of this programme is its commitment to survivor leadership and co-design. Survivors of torture will play an active role in shaping, informing and governing the research throughout its lifecycle. The successful candidate will therefore work closely with survivor advisors, co-design groups and governance structures to support meaningful participation and ensure that lived experience perspectives are incorporated into programme decision-making, research development and delivery. This commitment to participation is central to the ethos, methodology and success of the programme.

Reporting to the Principal Investigator, the Research Programme Manager will act as the central coordination point across the consortium and will be responsible for leading programme planning, coordinating international partners, supporting governance structures, managing funder reporting and compliance, coordinating financial oversight, supporting research governance and ethics, monitoring programme risks and preparing high-quality reports and briefings for funders, governance bodies and senior stakeholders.

The successful candidate will work closely with Freedom Fron Torture colleagues across clinical services, survivor leadership and empowerment, fundraising, finance, research partners and organisational leadership to ensure successful delivery of programme objectives. This role offers a rare opportunity to work at the intersection of health research, innovation, survivor involvement and international collaboration.

About you

You will be an experienced programme or project management professional with a track record of delivering complex health research programmes. You will have experience of managing externally funded research programmes, working with major research funders, coordinating activity across multiple organisations, supporting governance structures, managing risk and assurance processes, and contributing to financial monitoring and reporting.

You will understand the importance of meaningful involvement of people with lived experience in research and service development. You will have experience of supporting inclusive engagement, co-design, consultation or participation activities and be committed to ensuring that diverse voices influence decision-making, governance and programme delivery.

You will bring excellent communication and relationship-management skills, with the ability to work confidently with academics, clinicians, funders, people with lived experience, senior organisational leaders and colleagues across different professional backgrounds. You will be organised, proactive and able to exercise sound judgement in a complex and fast-moving programme environment.

This role would particularly suit candidates from university or health providers research management, major health research funders, and mental or physical health clinicians with substantial research management experience.

In Return

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £52,467 per annum to £60,861 per annum (FTE £65,584 to 76,077).

To view the Job Description and Person Specification, please click here 

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS/PVG disclosure, as well as a full employment history and up-to-date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

Please note that a CV and a cover letter addressing the Job Description and Person Specification are mandatory to be considered for this position.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

Hours:  36 hours per week on a rota basis covering daytime Recovery Space hours of 9am-5pm, 7 days per week. Weekend working is required (every other weekend)

Responsible to: Recovery Space Manager.

Location: Croydon Health and Wellbeing Space in the Whitgift Centre.

Main purpose of job:

The aim of the service is to divert people away from Emergency Department. The Recovery Space Workers provide a non-clinical, warm and welcoming setting to support individuals in crisis, assess their needs, provide emotional support and to help develop coping strategies.

The day crisis worker role involves running 1:1 sessions with clients, supporting the with the drop-in at the Croydon Health and Wellbeing Space, where clients in crisis can drop-in for immediate support between 10am-1pm on Monday-Saturday, running group sessions promoting coping skills to clients, engaging in managerial and clinical supervisions, engaging in team meetings and completing administrative duties as required.

For more information, please see the attached job description.

Great marketing connects organisational priorities with the people we need to reach. This 9-month maternity-cover role will lead integrated campaigns and high-quality content that build awareness, strengthen trust and support the impact of Southern Hospice Group across our communities.

You will take ownership of campaign planning and delivery across digital, print, events and media, translating priorities from Fundraising, Retail, Clinical Services, the People Team and Corporate Partnerships into audience-led marketing activity. You will balance planned campaigns with emerging organisational needs, making clear choices about where time and resource will have the greatest impact.

Alongside campaign leadership, you will help shape editorial and content planning, developing compelling, accessible content that communicates our impact and supports engagement. You will work closely with Brand, Digital and Creative colleagues to ensure campaigns are joined up, consistent and effective across channels.

You will be a trusted marketing partner to senior and operational stakeholders, using insight and performance data to improve activity and provide clear recommendations. You will also provide day-to-day leadership, coaching and direction to Marketing and Communications Officers and apprentices.

This is a fixed-term role where pace matters. Success will mean quickly building strong relationships, maintaining continuity through maternity cover and delivering measurable campaigns without losing quality, brand discipline or audience focus.

You'll be

You do not need to come from a hospice or charity background. What matters is that you can bring relevant expertise, understand the responsibility attached to our work and use your skills to deliver meaningful, measurable impact.

• Significant experience delivering integrated marketing campaigns from planning through to evaluation.
• Experience developing marketing plans and managing multiple campaigns, stakeholders and deadlines at the same time.
• Strong campaign management and project management skills, with evidence of delivering on time and within budget.
• Excellent copywriting and editing skills, with the ability to turn organisational priorities into clear, compelling audience-focused content.
• Strong stakeholder management and influencing skills, including confidence advising senior colleagues and constructively challenging briefs.
• Experience using audience insight, segmentation and performance data to improve marketing activity and make recommendations.
• A strong understanding of digital marketing, brand management, accessibility and inclusive communications.
• Experience coaching, mentoring or supervising colleagues and creating clear priorities for delivery.
• A practical, collaborative and solutions-focused approach, with the confidence to make sound decisions in a fast-moving environment.
• Alignment with our values: Caring, Connected and Courageous.

Independent Age is the national charity working towards ending financial hardship in later life. 

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK.  We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. 

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

As Head of Services Development, you will play a pivotal role in shaping the future of Independent Age’s services and maximising our impact for older people facing financial hardship. Reporting to the Director of Services, you will lead service development, innovation, quality, evaluation and strategic change across our service provision (information, advice and external training) ensuring they remain effective, evidence-led and responsive to changing needs. Working closely with colleagues across the charity and external partners, you will translate strategy into practical improvements, develop new opportunities for impact and collaboration, and embed a culture of continuous learning, improvement and innovation.

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We're looking for a strategic and collaborative leader with experience of leading complex projects, organisational change and service improvement programmes. 

You will be skilled at turning strategy into delivery, bringing together people from different teams and disciplines to develop practical solutions that improve outcomes. You will be comfortable using data, insight and evidence to drive decision-making and have a track record of stakeholder engagement and identifying opportunities for innovation and growth. 

You will also bring experience of impact measurement, evaluation, quality assurance or performance frameworks, with the ability to use evidence to demonstrate value and improve services. Strong analytical and problem-solving skills are essential, alongside the confidence to influence senior stakeholders and work across organisational boundaries. An understanding of the needs of older people, the wider ageing sector and the role that data, learning and collaboration play in delivering social impact would be advantageous.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.  

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A BASIC DBS check will be carried out for the successful candidate.

Closing Date: Friday 25 September at 11:59pm

Interview Dates: Monday 12 October at our London office, 18 Avonmore Road W14 8RR

We are looking for an exceptional senior leader to join The National Lottery Community Fund as Deputy Director England, Policy, Partnerships and Performance. As a key member of the England Senior Leadership Team, you will lead a multidisciplinary function that provides the strategic backbone for delivery of the England Portfolio - connecting policy, partnerships, planning, performance, improvement, insight and learning so that our funding achieves measurable impact for communities.

Reporting to the England Director, Strategy, Partnerships & Engagement, you will lead high-performing, dispersed teams and work closely with funding colleagues and corporate and enabling functions, including Funding Strategy, Corporate Responsibilities, Communications and Impact. The role combines substantial internal leadership with a strong ambassadorial remit, building the Fund’s credibility and influence across the voluntary and community, public and private sectors.

This is a varied, strategic role focused on turning ambition into delivery. You will set clear direction for policy, partnerships and performance; use external intelligence, management information and learning to shape decisions; and ensure implementation is coherent, well governed and able to adapt. You will represent the Fund with senior stakeholders, produce compelling advice for governance forums, including Committee and Board meetings, and create the conditions for teams to deliver consistently and collaboratively.

Key responsibilities may include:

• Lead the Policy, Partnerships and Performance function and support effective implementation of the England Portfolio.
• Develop the Fund’s policy positioning and influence, informed by community need, external insight and organisational priorities.
• Develop the vision and strategy for funding and non-funding partnerships, overseeing relationship and operational management, funding priorities and the grant budget, and using inclusive co-design, convening, listening and learning to increase collective impact.
• Integrate planning, performance reporting, insight, risk, learning and improvement across the England directorate.
• Ensure evidence and performance insight inform priorities, resource allocation, governance and continuous improvement, and demonstrate the delivery and measurable impact of the England Portfolio.
• Champion One Fund ways of working through shared outcomes, clear accountabilities and practical arrangements for joint planning, prioritisation, decision-making and escalation across organisational boundaries.
• Lead and develop inclusive, high-performing teams through change, working across organisational boundaries.

You will bring significant senior-level experience of policy and strategy development, partnership working, implementation and performance leadership. You will have a strong record of translating strategy into coherent plans and measurable delivery, using evidence to manage risk and improve performance. An inclusive and compassionate leader, you will be confident operating in decision-making environments at Board or Committee level, influencing senior stakeholders and communicating complex issues clearly. You will also be financially astute, with extensive experience of costing, financial modelling and budgeting, comfortable overseeing grant budgets and resource decisions, and motivated by the Fund’s purpose and the communities we serve. This England-focused role will involve travel to build relationships with colleagues, communities and partners.

Interview details:

• Date: Week Commencing 19th October 2026
• Format: Virtual
• Location: England

We have a hybrid approach to working. The work pattern, contracted office and travel expectations will be agreed with the successful candidate.

For an informal discussion about the role, please contact the recruitment team. 

How to apply:

Upload your CV in Word format and provide a supporting statement of up to 1,000 words demonstrating how you meet the essential criteria below. We will use this to score your application.

Essential Criteria:

• Significant senior-level experience of policy and strategy development, partnership working, implementation and performance leadership.
• Demonstrable success in translating strategy into delivery by setting priorities, aligning resources, managing risk, tracking progress and adapting plans through evidence and learning.
• Experience of leading multidisciplinary and dispersed teams through change, creating an inclusive, collaborative and high-performance culture.
• A strong track record of developing relationships with senior stakeholders across sectors, representing an organisation externally and building credibility, influence and shared purpose.
• Extensive experience of policy development, positioning and implementation, connecting external insight and community need with organisational priorities, alongside identifying and realising funding and non-funding partnership opportunities.
• Strong analytical, performance-management and improvement skills, using data, management information and learning to support decisions, improve operational effectiveness and evidence measurable impact.
• Outstanding written and verbal communication, including producing clear advice and presentations for senior governance forums and operating effectively in Board or Committee decision-making environments.
• Financial and governance acumen, including costing, financial modelling, budgeting, grant-budget oversight, resource decisions, risk management, accountability and effective stewardship of public funds.

Desirable Criteria:

• Experience of grant-making or working closely with communities, civil society and organisations serving diverse communities.
• Experience of developing innovative funding and non-funding partnerships across the voluntary and community, public and private sectors.
• Experience of bringing together policy, partnerships, planning, performance, insight, improvement or evaluation within a single strategic function.
• A demonstrable commitment to equity, diversity and inclusion and to the Fund’s values and purpose.

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Residential & Commercial Property Manager

Hours: Minimum of 37.5 hours per week, normally Monday to Friday. Due to the nature of the role the working pattern may occasionally change to include evenings, weekends and Public Holidays, with reasonable notice provided or by prior agreement. This may be to support property inspections, tenant matters, or other operational requirements for example. TOIL will be provided for additional planned evening or weekend working in accordance with departmental arrangements.

Normal start and finish times may be reasonably adjusted with reasonable notice to meet operational requirements.

The role requires regular travel across the property portfolio and occasional travel to St James's Place, London, and other locations as required.

The Role

The Property Department is responsible for the facilities management and maintenance of the historic, residential and commercial properties belonging to the Rothschild Foundation and National Trust, including Waddesdon Manor, The Stables, Windmill Hill, the Five Arrows Hotel, The Bow, The Dairy, commercial and residential properties and various other smaller outbuildings, staff houses and general infrastructure.

The department is led by the Head of Property & Facilities Management, supported by the Facilities & Maintenance Manager, Residential & Commercial Property Manager and a team of skilled trade technicians, general facilities & maintenance operatives, grounds assistants and administrative and data support staff.

The Residential & Commercial Property Manager is responsible for the effective management, performance and development of the Rothschild Foundation's residential and commercial property portfolio, working within the strategic direction set by the Head of Property & Facilities Management.

What you will do

The role is responsible for maintaining high standards of landlord and property management, supporting optimal occupancy and rental income, ensuring appropriate legal and regulatory compliance, and providing a professional and responsive service to tenants and internal stakeholders.

The postholder line manages the Lettings Administrator and works closely with the Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance and HR to ensure the effective management of the portfolio.

Key Responsibilities include but are not limited to:

Portfolio Management & Strategy

• Work with the Head of Property & Facilities Management to develop and deliver the long-term strategy for the residential and commercial property portfolio.
• Manage the day-to-day performance of the residential and commercial portfolio, ensuring properties are managed effectively, professionally and in accordance with organisational objectives.
• Maintain oversight of occupancy, voids, rental performance and emerging portfolio risks, providing regular information and recommendations to the Head of Property & Facilities Management.
• Identify opportunities to improve the performance, condition, use and value of the portfolio and make recommendations for investment or improvement.
• Support property acquisitions, disposals, lease renewals and other portfolio changes as required, working with appropriate professional advisers.
• Prepare and contribute to relevant budgets, forecasts and longer-term property plans and monitor expenditure and income against agreed targets.

Residential Lettings & Tenancy Management

• Provide management oversight of the full residential lettings and tenancy lifecycle, ensuring properties are marketed, let and managed efficiently and in accordance with organisational policy and legal requirements.
• Line manage the Lettings Administrator, providing clear direction, regular one-to-one meetings, performance management, development support and appropriate oversight of workload and priorities.
• Ensure appropriate processes are in place for marketing, viewings, referencing, tenancy documentation, inventories, rent reviews, renewals, tenancy changes and check-out arrangements.
• Review recommendations relating to prospective tenants, rental values and tenancy arrangements and approve or escalate decisions in accordance with delegated authority.
• Maintain oversight of rent collection and arrears, working closely with Finance and ensuring concerns are identified and escalated promptly.
• Ensure tenant queries, complaints and tenancy-management matters are handled promptly, professionally and consistently.
• Maintain appropriate oversight of void properties and coordinate with Facilities & Maintenance colleagues to agree required works and support timely re-letting.

Staff Accommodation

• Provide property-management oversight of the organisation's staff accommodation portfolio, working closely with the Director of People and HR Department.
• Ensure the Lettings Administrator provides effective administration of staff accommodation, including Manor flats, National Trust Key Representative housing, Pathways Programme accommodation and other short-term or emergency accommodation.
• Ensure property, landlord, occupancy and compliance requirements relating to staff accommodation are appropriately managed.
• Work with the Director of People and/or Head of Property & Facilities Management on staff accommodation matters, recognising that employment-related eligibility, approvals, rental concessions and associated policy decisions sit outside the Lettings Administrator role and are determined in accordance with organisational policy.

Commercial Property Management

• Manage the day-to-day administration and performance of the commercial property portfolio, maintaining appropriate records of leases, licences, rent reviews, renewals and other key dates.
• Build and maintain effective relationships with commercial tenants and occupiers and act as a key point of contact for property-management matters.
• Coordinate lease events, rent reviews and other commercial property matters with external agents, valuers, solicitors and other professional advisers as required.
• Monitor rental performance, arrears, lease compliance and emerging risks and make recommendations to the Head of Property & Facilities Management.
• Support the effective management of commercial properties including the Five Arrows Hotel and The Bow where relevant to the landlord/property-management responsibilities of the Foundation.

Property Maintenance & Condition

• Work in close partnership with the Facilities & Maintenance Manager to agree priorities, capacity and workflows for planned and reactive works across the residential and commercial portfolio, balancing property and tenant requirements with available Facilities & Maintenance resources and wider departmental priorities.
• Agree appropriate timescales for works with the Facilities & Maintenance Manager before commitments are made to tenants or other stakeholders, and ensure priorities are reviewed where operational demands or available capacity change.
• Provide the Facilities & Maintenance Manager with relevant property, tenancy and access information to support effective planning and allocation of work.
• Maintain appropriate oversight of outstanding residential and commercial property works, working with the Facilities & Maintenance Manager and Facilities & Maintenance Administrator to ensure progress is communicated effectively to tenants and other stakeholders.
• Monitor property condition and identify emerging repair, investment or compliance requirements, escalating significant issues to the Head of Property & Facilities Management.
• Support property inspections, condition reviews and programmes of improvement as required.
• Escalate competing priorities, significant capacity constraints or unresolved issues to the Head of Property & Facilities Management where agreement cannot reasonably be reached.

Compliance & Risk

• Ensure the residential and commercial portfolio is managed in accordance with applicable landlord, property, housing and tenancy legislation and regulatory requirements.
• Maintain oversight of relevant property and tenancy compliance records, working closely with the Property & Systems Data Lead and Facilities & Maintenance colleagues to ensure information is accurate and up to date.
• Ensure appropriate processes are maintained for statutory and landlord requirements, including relevant safety certification, tenancy documentation, deposit and occupancy requirements where applicable.
• Keep abreast of changes in residential and commercial property legislation and good practice and advise the Head of Property & Facilities Management on implications for the portfolio.
• Identify, assess and escalate property-management risks and support the implementation of appropriate controls and mitigations.
• Work with the Facilities & Maintenance Manager and Health & Safety Manager to ensure responsibilities for property compliance, maintenance compliance and health and safety are clearly coordinated.

Stakeholder & Professional Relationships

• Develop and maintain positive and professional relationships with residential and commercial tenants, prospective tenants and occupiers.
• Work collaboratively with the Head of Property & Facilities Management, Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance, HR and other internal stakeholders.
• Build and maintain effective relationships with external agents, valuers, solicitors, local authorities, contractors and other professional advisers.
• Represent the Rothschild Foundation professionally in property-management discussions and negotiations within the authority delegated to the role.
• Prepare reports, updates and property information for the Head of Property & Facilities Management and other stakeholders as required.
• Undertake occasional travel to St James's Place, London, and other locations as required in connection with the responsibilities of the role.

You will be a great fit if:

You’re a confident communicator and supportive manager who uses their judgement to identify risks and know when to seek advice or escalate issues. You’re an experienced residential property professional who enjoys managing lettings and tenancies, and navigating property legislation and compliance with confidence. You’re commercially minded and organised, with a good understanding of property maintenance, budgets and rental performance.

Your areas of knowledge and expertise that matter for this role: 

Essential

• Demonstrable experience of residential property management and the management of lettings and tenancies.
• Strong working knowledge of residential landlord and tenancy requirements and relevant property legislation.
• Experience of managing a varied property workload, including tenant relationships, rent reviews, compliance and property-management processes.
• Experience of supervising or line managing others.
• Good understanding of property maintenance and experience of working collaboratively with maintenance or facilities professionals to prioritise and coordinate works.
• Strong financial and commercial awareness, including the ability to monitor rental performance, budgets and value for money.
• Excellent organisational skills and the ability to manage competing priorities, deadlines and a varied workload.
• Strong written and verbal communication skills and the ability to build effective relationships with tenants, colleagues, contractors and professional advisers.
• Good judgement and the ability to identify risk, make recommendations and escalate matters appropriately.
• Strong IT skills and confidence using property-management systems and standard business applications.
• A full UK driving licence is essential.

Desirable

• Experience of commercial property management, including leases, licences, rent reviews and lease events.
• Experience of managing a mixed residential and commercial property portfolio.
• Experience within a rural estate, heritage, charity or similarly complex multi-use environment.
• A relevant professional property qualification or membership, for example ARLA Propertymark, RICS or equivalent.
• Experience of staff, tied or other employer-provided accommodation.
• Experience of working with historic or listed properties.

The University of Southampton is a research‑intensive institution and a founding member of the Russell Group. Our aim is to change the world for the better through research, education and knowledge. Our people are at the heart of everything we do, and we are committed to creating an environment where everyone can thrive.

Within the Office of Development & Alumni Relations (ODAR), we build lifelong relationships with our global alumni and supporters, helping them stay connected to Southampton and make a difference through their time, expertise and philanthropy. If you're excited by the idea of shaping and strengthening these communities, this role is for you.

About the role

This is an opportunity to lead a wide-ranging programme of engagement across our alumni and supporter communities. You will lead and develop a team of four, working across ODAR and the wider University to identify opportunities and deliver impactful programmes.

Your portfolio spans engagement and volunteering that advances University priorities – including student recruitment, graduate employability and philanthropy – while strengthening relationships with our international and high‑profile supporters.

A central part of the role is leading the volunteering strand of our first University‑wide fundraising and engagement campaign, the £100m Campaign for Southampton. You will also contribute to projects supporting Southampton's brand and reputation, and international engagement in key countries such as China and India.

As a member of ODAR's senior team, you will represent alumni and supporter engagement on cross‑University working groups and build relationships with stakeholders across the institution.

This role is offered on a hybrid basis, with a minimum of two days a week at Highfield, plus international travel typically once or twice a year.

About you

You'll bring experience building meaningful relationships with alumni, supporters, volunteers, members or similar stakeholder groups, with a track record of delivering successful engagement programmes – ideally drawing on insight and creativity to reach diverse audiences.

An excellent communicator and relationship‑builder, you can influence and work collaboratively with people at all levels. You combine strong organisational and project‑management skills with sound judgement to turn plans into measurable outcomes. You're also an experienced people manager who enjoys developing others.

A background in higher education, fundraising, advancement, charity, membership or another relationship‑led environment would be valuable, but transferable experience is equally welcome.

About us

ODAR has enjoyed an exciting period of growth as we prepare for the Campaign for Southampton. With backing from University leadership, we are investing in the people and programmes needed to deepen alumni and supporter engagement and deliver greater impact for Southampton.

We're a friendly, hardworking team with a passion for making a difference, looking for colleagues with intellectual curiosity, fresh ideas and the confidence to shape something ambitious.

We welcome applicants with direct experience or transferable skills and are committed to building a diverse, inclusive team where everyone can thrive. 

Apply by uploading your CV and a cover letter of up to two sides of A4, outlining how your skills and experience meet the role's requirements and what attracts you to the opportunity.

Hope Nottingham's vision is to inspire and grow communities of hope across Nottingham where local people are enabled to volunteer to support those in need, addressing poverty of resources, reducing loneliness and providing spiritual support. We are rooted in our Christian faith and currently have a staff team of 9 and support over 320 volunteers in teams across Nottingham.

We are looking for an energetic, compassionate, highly organised and values-led Charity Area Teams Manager to lead and inspire our staff, volunteers, and service delivery teams, as they deliver practical help, community connection and Christian care across our food banks, hubs and community activities.

In this pivotal role, you will oversee the effective management of team operations, ensuring that service standards are consistently met and that our charitable initiatives reach those in need. You will ensure activities are safe, welcoming, well-planned and aligned with Hope Nottingham's vision, mission, values and Theory of Change.

Responsibilities

• Lead and support staff through objectives, reviews, training and wellbeing conversations
• Recruit, induct, develop and engage volunteers and volunteer leaders
• Oversee service delivery across multiple locations, maintaining safe, inclusive and welcoming standards, focused on making a real difference in our communities
• Act as Safeguarding Coordinator and escalate concerns appropriately
• Use feedback and impact information to improve support, training and delivery
• Uphold and promote Hope Nottingham's Christian ethos while welcoming people of all faiths and none
• Ensure compliance with organisational policies, safety standards, and legal requirements across all service activities.
• Foster strong relationships with community partners, stakeholders, and local organisations to enhance outreach efforts.
• Monitor operational metrics and prepare reports to evaluate team performance, identify areas for improvement, and celebrate successes.

Skills

• Proven team management, volunteering and service delivery experience in a charity, community, church or social action setting.
• Approachable and confident communication skills both verbally and in writing to represent the organisation both compassionately and professionally
• Ability to lead diverse teams effectively in a fast-paced environment, balancing compassion with accountability
• Strong organisational skills with the capacity to manage multiple priorities simultaneously
• Ability to adapt quickly to changing circumstances while maintaining focus on service quality
• Demonstrable commitment to community service and organisational values.
• Proficiency in using office 365 and service related software

A full driving license and access to a car are essential.

28 days holiday per year (includes 3 days between Christmas and New Year) + bank holidays, Life Assurance, 3.5% employer pension contribution, wellbeing scheme including access to counselling and bi-annual staff team retreat days.

There is a genuine occupational requirement under the Equality Act 2010, Schedule 9, for the postholder to be a practising Christian because the role supports Hope Nottingham's Christian ethos, prayer, chaplaincy and faith-based activities.

If you are passionate about developing people, volunteering and community transformation, we would love to hear from you.