Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Database Officer
Tommy's
Fixed Term – 12 months | £35,500–£37,000 | 35 hours per week
Hybrid (minimum 2 days per week in our London office)
Reporting to: Head of Data
Location
Head Office: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB
Hybrid between home and office (minimum two days per week in the office for full-time colleagues).
About Tommy’s
Tommy’s is the UK’s leading pregnancy research charity. We exist to make pregnancy and birth safe – for everyone. Through world-class research, information and support, and campaigning for change, we work to reduce rates of miscarriage, stillbirth and premature birth.
We are committed to tackling inequities in pregnancy outcomes and building a diverse, inclusive organisation that reflects the communities we serve.
The Role
As Senior Database Officer, you will be responsible for managing and optimising our CRM system, Raiser’s Edge NXT, ensuring high standards of data quality, compliance and reporting.
You’ll act as a key internal contact for data-related processes, supporting colleagues across the organisation, while contributing to continuous improvement projects that strengthen how we use data to grow income and impact.
Key Responsibilities
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Manage, maintain and optimise Raiser’s Edge NXT to ensure accurate and up-to-date data
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Process all incoming donations, ensuring correct coding and data integrity
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Maintain high standards of data quality, GDPR compliance and robust data controls
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Manage data-related enquiries and provide timely support to internal teams
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Process regular Gift Aid claims
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Complete monthly reconciliation with finance systems
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Lead data cleansing and housekeeping projects (including consent and Gift Aid reviews)
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Improve processes to increase efficiency, automation and accuracy
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Train and support colleagues in effective CRM use
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Deliver regular and ad hoc reports, analysis and data selections to support fundraising and marketing
What Success Looks Like
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CRM income reconciles accurately with finance systems
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Data is accurate, complete and up to date
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CRM processes are fully compliant with GDPR and best practice
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Colleagues feel confident using the system and supported in their work
About You
Essential Experience & Skills
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Proven experience managing a CRM system in a Database Officer (or similar) role
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Experience acting as a system administrator (managing users, access and settings)
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Strong understanding of GDPR and supporter data best practice
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Ability to explain technical concepts clearly to non-technical colleagues
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Experience training and supporting colleagues with varying technical confidence
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Excellent attention to detail
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Strong communication and relationship-building skills
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Ability to manage multiple priorities and meet deadlines
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A proactive, solution-focused approach to improving systems and processes
Desirable
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Experience with Raiser’s Edge NXT
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Experience producing data selections
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Experience writing SQL queries
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Experience creating dashboards or reports using Power BI (or similar)
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Knowledge of fundraising techniques (e.g. direct mail, digital, supporter journeys)
Working at Tommy’s
We actively encourage applications from people of all backgrounds. As pregnancy outcomes in the UK are not equal across communities, we particularly welcome applications from people from minoritised ethnic backgrounds and other groups that are underrepresented in the charity sector.
We are committed to creating an inclusive workplace where everyone feels valued and able to thrive. If you don’t meet every requirement listed but feel this role could be a good fit, we’d love to hear from you.
We are happy to discuss reasonable adjustments at any stage of the recruitment process. Please let us know how we can support you.
Why Join Us?
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Meaningful work with real-world impact
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Flexible hybrid working
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A supportive and collaborative culture
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Opportunity to lead and shape data improvements in a growing charity
If you’re passionate about data integrity, continuous improvement, and using systems to drive impact, we’d love to hear from you.
Apply via CharityJob and help us make pregnancy and birth safe – for everyone.
Registered Charity 
51 - 100
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A rare opportunity to step into a fully established role with a full handover. We are seeking a Senior Account Executive to join our friendly and supportive team, ideally on the 1 June, for a 12 month (maternity cover) contract. This is a hybrid role, with an expectation to attend our office at least one day a week. The role will focus on account and client relationship management, business development and content management.
About us
Having the right information at the right time can make a significant difference to carers and the people they look after. We believe that technology has a vital role to play in supporting carers and digital solutions can prove both cost effective and highly beneficial. That’s why we developed the Digital Resource for Carers, a service designed to give unpaid carers the support they need when they need it.
Delivered through subscribing organisations such as local authorities and other service providers, the Digital Resource for Carers platform is packed with carefully curated resources, e-learning modules, hands-on guides and tools to help carers manage their caring responsibilities and look after themselves. The Digital Resource for Carers platform is customisable allowing subscribing organisations to promote their own content to their beneficiaries. Through our comprehensive wrap-around service, we identify carers in the localities we work in and promote the service to them via a series of geotargeted Social Media campaigns. The service delivers additional support to carers via a monthly newsletter and regular online sessions.
About you
The person in this role will be an excellent communicator and experienced in account management. As well as exceptional customer service skills, you’ll have good knowledge of IT packages and good organisational skills.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.
The closing date for applications is 12pm, Friday 10 April.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing as we receive applications.
Carers UK may carry out online and social media checks before a formal offer is made.
The client requests no contact from agencies or media sales.