Relationship management jobs

Help keep our day centre and night shelter for people experiencing homelessness run smoothly and effiiciently. 

About the role 

The Operations Coordinator will play an important role in the smooth running of the day centre and night shelter. Working with the Operations Lead, the post holder will secure a diverse and active cohort of volunteers able to fill all the necessary shifts, ensure the building is well maintained and manage the stock of necessary provisions so that guests are adequately provided for. We particularly welcome those with lived experience of homelessness who are able to bring their ‘expertise through experience’ to the role.

Key responsibilities:

Volunteers

• Work with the Operations Lead in the recruitment, training and onboarding of our volunteers, coordinating any relevant checks as required
• Manage volunteer rotas for all our projects: ensuring all shifts are filled in a timely fashion
• Contribute to our engagement with volunteers to ensure they have the best possible experience. This includes supporting the Operations Lead in managing the volunteer advisory group and the provision of training and development of volunteers
• Ensure the volunteer CRM system is kept up to date with all aspects of volunteer data and contribute ideas and actions to improve the process
• Contribute to regular volunteer communication including volunteer newsletters
• Contribute to reports for trustees and other stakeholders on our volunteers and their contribution to the smooth running of the centre.

Premises

• Timely reporting of any damage to the property, fixtures and fittings and liaising with the local authority and repair teams
• Undertake actions as required to ensure the health and safety of the premises, guests, staff, and volunteers. This includes fire alarm tests and fire drills, emergency lighting tests, acting as a fire warden, security alarm tests, and any other health and safety aspects of the premises.

Logistics and administration

• Undertake the ordering of food, stocking of food donations, and timely communications to volunteer cooks
• Ensure all costs are properly recorded and shared with our bookkeeper
• Undertake other administrative tasks as required.

Organisational engagement

• Contribute to organisational strategic planning and review of progress
• Contribute to the development of grant proposals and reporting as required
• Contribute to the development of relevant organisational policies and procedures
• Develop collaborative working relationships with all staff and volunteers.

Reporting to: Head of Communications & Individual Giving
Location: Hybrid, minimum 40% in office in Welwyn Garden City

Principal responsibilities and duties

Budget Management

• With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary
• Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required
• Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability

Communicating and building relationships

• Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base
• Create compelling fundraising materials and appeals targeted at individual donors
• Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts.
• Develop and deliver a plan of regular communications for recurring givers and high-value donors
• Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved
• Manage relationships with suppliers, agencies and partners

Programme Development

• Conduct regular reviews of income streams and put recommendations into action
• Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types
• Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels
• Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow
• Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors
• Grow our legacy programme and increase the number of people leaving a gift to Willow
• Develop our digital fundraising programme, bringing more supporters online

Data management

• Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making
• Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording
• Use data to identify areas of prospective growth and build plans to deliver these
• Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them
• Monitor donor attrition and implement measures to mitigate disengagement

Additional

• Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working
• Work with office volunteers to ensure administrative or support tasks are completed in a timely manner
• Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering
• Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards
• Willingness to work flexibly with occasional work outside of core hours
• Undertake any other tasks as required in the interest of the charity

Person Specification

Experience

• Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development
• Experience of designing supporter journeys that engage, retain, and inspire donors
• Experience of preparing and managing annual plans and budgets
• Proven project management experience, including design, print and mailing processes
• Experience of working with a CRM system (we use RE NXT) and digital fundraising tools
• Experienced in using data and insight to inform decisions and optimise activity

Knowledge

• Knowledge of fundraising laws and regulations in relation to data protection and compliance
• Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice

Skills

• Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels
• Effective organisational skills and ability to manage time and prioritise work
• Ability to work quickly and accurately under pressure
• Analytical and able to adopt a data-led fundraising approach
• Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting

Personal qualities

• A pro-active, self-starter who is comfortable working alone but can also be a team player
• Motivated and target driven
• Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness
• Ability to have a hands-on approach, adapting as necessary to carry out tasks

General

• Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
• 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
• Holiday purchase scheme
• Stakeholder pension with matching contributions up to 5%
• Occupational sick pay
• Life Assurance cover of 3 x salary
• Flexible working patterns where appropriate for the role
• Employee Assistance Programme
• Access to financial advice and employee discounts

Job Purpose:

EMERGENCY ONG ETS (‘EMERGENCY’) is an independent non-governmental organisation. Headquartered in Italy, it provides free, high-quality medical and surgical treatment to victims of war, landmines and poverty. At the same time, it promotes a culture of peace, solidarity and respect for human rights.

Since its founding in 1994, EMERGENCY has worked in 21 countries around the world, providing free medical care in accordance with its core principles of equality, quality and social responsibility. We do this in a sustainable way: by building healthcare facilities, training local personnel, and conducting search and rescue missions in the Mediterranean Sea.

As an affiliate, EMERGENCY UK has set out an exciting ambition to build on its success over the last three years. This includes a substantial growth in its income, with a particular focus on high value giving from philanthropists, trusts and other private donors. The aim is to implement the newly developed high value fundraising strategy, with a view to tripling current income levels from this source by securing high five and six figure gifts of both unrestricted and restricted income.

The purpose of the Development Manager is to build and maintain a portfolio of high value donors and prospects through proactive networking, identifying cultivation opportunities and thoughtful stewardship. With a focus range of £100,000 and above, the position will develop long-term, strategic partnerships with existing and potential high value supporters, where relationships and their impact will be measured from both a financial and non-financial perspective. 

The postholder must be able to work independently with minimal supervision and demonstrate a high degree of lateral thinking within a small but hard-working team.

Main activities:

1) To raise funds in the form of high value gifts (focusing on £100,000 and above) through a variety of methods, including regular face-to-face meetings, attending conferences and participating in other activities by implementing a comprehensive programme to identify, research, cultivate and solicit high value donors who have the potential for significant, multi-year giving.

In this context, the postholder will be required to spend a considerable amount of the working week out of the office travelling and meeting in person with potential donors and their representatives.   

2) To manage and develop meaningful donor relationships, including with existing donors, by utilising a wide range of methods, including stewardship events and networking amongst existing donors and their contacts.

3) To actively participate in the implementation of the current high value fundraising strategy, leading change and adjusting plans based on experience and realistic assessments in order to meet pre-agreed targets. This includes supporting the ongoing development of all aspects of the strategy, such as the case for support, prospect research, donor recognition opportunities and individual donor development plans for high value donors and prospects.

4) To contribute to the efficiency and effectiveness of the team, taking a lead role in the annual planning and reporting process for high value donors, providing regular progress reports against income targets and ensuring high standards of accountability. This also includes ensuring written and electronic records of donors are maintained, in compliance with data protection legislation.

5) To represent, and act as an ambassador, for EMERGENCY UK at external events, promoting its work and values where and when possible.

Person specification:

• Senior level experience working with foundations, corporates, high and ultra-high net worth individuals, leading them from identification to giving annual and multi-year gifts at the high five and six-figure level
• Experience of working independently to identify and cultivate prospects and influencers who have the ability to make personal introductions to high and ultra-high net worth individuals
• Experience in implementing high value giving strategies and annual plans for high and ultra-high net worth individuals, including reporting on targets and KPIs
• Experience of identifying potential high value donors, qualifying prospects and managing/growing a high-level prospect pipeline
• Experience of working with restricted grant funding: submitting proposals, completing monitoring forms and reporting to donors
• Experience of working within the humanitarian and development sector is preferable
• Experience of working with multiple stakeholders in a complex, multi-cultural environment
• Experience of creating high-quality, high-level donor events and bespoke engagements
• Experience of using Salesforce or similar CRM products/fundraising databases

Essential skills:

• Excellent stakeholder and relationship management skills
• Ability to communicate complex themes and subjects in a compelling and engaging way in writing and verbally
• Excellent interpersonal skills, with an ability to motivate and engage high value donors and prospects in the work of EMERGENCY
• Strong understanding of restricted grant funding processes, including proposal development, monitoring, and reporting
• Knowledge and understanding of how to use influencers and connectors in the most effective way for the benefit of EMERGENCY UK and the wider organisation
• Ability to be flexible and work in a fast-moving environment, leading on a wide range of tasks and projects simultaneously
• A strong team player who treats colleagues with respect and courtesy at all times
• Knowledge of tax efficient giving in the UK, current data privacy legislation and other regulatory compliance issues
• Proficient in Microsoft Office. Experience using Salesforce is desirable.

About The Shewsy (Shrewsbury House Youth & Community Centre)

The Shewsy has been at the heart of the Everton community since 1903. Based in one of the most deprived wards in the UK, our mission is simple: to create a safe, supportive, and inspiring environment where children and young people can grow in confidence, discover their potential, and find a positive direction for their lives.

Our work is rooted in relationships, informal education, and the belief that People Matter More Than Things. We run a full programme of youth and community activities year‑round, supported by a dedicated team and strong partnerships across Merseyside.

As we continue to strengthen and grow, we are seeking a Finance Manager who will play a central role in ensuring our charity remains financially resilient, well‑governed, and able to deliver life‑changing opportunities for young people.

Purpose of the Role

The Finance Manager leads the day‑to‑day financial operations of The Shewsy, ensuring our resources are managed effectively, transparently, and in line with our charitable objectives.

You will maintain reliable financial systems, develop clear reporting and analysis, and provide insight to senior leadership. This hands‑on role is essential to safeguarding the charity’s financial health, supporting funding bids, and enabling the continued delivery of our youth and community programmes.

Key Responsibilities (Shortened)

• Manage day‑to‑day finance operations, including bookkeeping, bank reconciliations, payroll journals, and supplier payments.
• Produce accurate month‑end accounts, financial summaries, and cashflow forecasts for the leadership team.
• Oversee income processes, including raising invoices, monitoring payments, and allocating restricted/unrestricted funds.
• Support funding bids and grants by preparing project budgets, tracking spend, and completing financial reporting for funders.
• Maintain strong financial controls to ensure accuracy, compliance, and smooth audit/independent examination processes.
• Improve finance systems and processes, ensuring they remain efficient, reliable, and fit for a busy youth charity.
• Work collaboratively with staff, offering financial guidance and supporting non‑finance colleagues where needed.

Knowledge, Experience & Attributes

Essential

• Experience in a finance role, including bookkeeping and month‑end preparation.
• Understanding of charity finance, including restricted vs unrestricted funds.
• Strong QuickBooks or similar accounting software experience.
• Ability to produce clear reports and communicate financial information.
• Highly organised, detail‑focused, and able to work independently.
• A collaborative team player with excellent communication skills.

Desirable

• Experience supporting grant reporting or charity audits.
• AAT Level 3/4 or equivalent (or working towards).
• Experience improving or developing financial systems.

What Does Success Look Like?

Success in this role means The Shewsy operates with strong, reliable, and timely financial information that supports good decision‑making and ensures every pound is used to its full potential.

You will ensure:

• Month‑end processes and reporting are accurate and delivered on time
• Cashflow and budgets are well managed
• Grant expenditure is tracked and compliant
• Potential risks are identified early
• Systems and processes continually improve to support service delivery
• Leadership has clear financial insight to plan confidently for the future

Your work will directly support the sustainability and impact of one of Liverpool’s longest‑standing youth charities, and help us continue changing young lives for years to come.

Store Manager

Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5

The Vacancy

Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £36,340 - £41,065 per annum if based in London. £33,690 - £38,410 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.

Application deadline: Wednesday 18th March, 12pm

This application process will consist of 3 stages: Application, 1st interview and Assessment Centre (presentation task & interview).

About upReach 

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.

Role Summary

As a University Partnership Manager at upReach, you will play a vital role in securing and growing high-impact partnerships with universities committed to social mobility.

Reporting to the Head of Partnerships within the Income Generation and External Engagement team, you will be responsible for developing new strategic relationships, championing our partners' voices across upReach, and working closely with our Programmes Team to oversee a portfolio of university partners. You’ll lead stakeholder engagement, take ownership of partnership outcomes and work collaboratively across upReach with our marketing, impact and programme teams.

Core Responsibilities

You will play a critical role in advancing upReach’s mission by generating income and leading upReach’s University Partnerships strategy. Creating life-changing opportunities for our Associates through high-impact university partnerships. You will be directly supporting the organisation's strategic priorities: driving sustainable income growth, enhancing programme impact and expanding our reach as a national charity.

Given the expansive and dynamic nature of this role, the list of responsibilities is not exhaustive, but provides a clear overview of your primary areas of responsibility, ownership and impact.

The core responsibilities include:

Develop and Secure New Strategic University Partnerships

• Proactively identify, cultivate, and convert a pipeline of four and five-figure prospective university partners aligned with upReach’s mission and strategic goals.

• Lead high-quality prospecting and relationship-building activity, targeting income-generating partnerships that also deliver high-impact opportunities for Associates.

• Build strong relationships with key contacts at potential partners, including senior stakeholders within widening participation, employability, and careers teams, through regular in-person and virtual meetings.

• Deliver compelling, insight-driven proposals and presentations tailored to organisational priorities and demonstrating mutual value.

Stakeholder Representation and Engagement

• Act as a visible representative of upReach at key partner events, conferences, and roundtables, building relationships, showcasing our impact, and raising our external profile.

• Leverage social media strategically to spotlight partnership activity, amplify success stories and demonstrate the value of our partnerships in real time.

• Respond swiftly and professionally to partner and prospective partner requests, ensuring timely, accurate information and follow-up.

• Capture, report and disseminate key themes and insights from partner feedback, helping to inform decision-making and continuously improve the partnership experience.

Monitor and Grow Existing University Partnerships

• Responsibility for a portfolio of upReach’s existing university partners, ensuring effective stewardship of the day-to-day relationship with high satisfaction, sustainable renewal and growth.

• Set and monitor partnership goals and OKRs, leading regular reviews and performance reporting.

• Identify opportunities to deepen and broaden engagement with existing partners, including expanding partnership activities.

• Collaborate with the Student Attraction and Programme teams to engage the university in identifying & promoting the programme.

• Working closely with upReach’s Programme teams to ensure partnerships and programmes are delivered to a high standard.

• Lead on university partnership health reviews and mid-year partner reviews to ensure any issues are dealt with effectively, promptly and collaboratively.

Partnership Visibility and Impact

• Collaborate closely with Marketing & Communications to co-create high-quality content and campaigns that showcase our strategic partnerships through university guides, case studies, thought leadership, social media, and joint events.

• Lead on impact reporting for your partnership portfolio, using both data and compelling stories to evidence the outcomes of the partnership and drive continued engagement.

• Proactively identify and deliver opportunities for partners to amplify the voice of upReach; through our external events, fundraising opportunities and sharing social-media collateral that promotes our work.

Cross-Functional Collaboration and Innovation

• Collaborate with the Finance team to ensure timely and accurate invoicing and contracting for all University partnerships, supporting effective financial management.

• Maintain up-to-date and accurate records of partnership activity using upReach’s internal CRM and systems, enabling effective reporting, forecasting and stewardship.

• Uphold the organisation’s legal and ethical obligations, including data protection, charity law, and compliance with all relevant regulatory requirements.

• Manage and support a rotation of the Future Charity Leaders Programme, providing guidance, feedback, and development opportunities.

• Meet monthly with University Leads (the Programme Coordinator responsible for day-to-day university activities) to set partnership priorities, monitor stakeholder KPIs (onboarding, engagement), and deliver updates to universities.

• Contribute to the achievement of income targets aligned with upReach’s strategic goals, identifying and progressing opportunities to drive revenue growth.

• Engage fully in the annual appraisal process, setting ambitious, SMART objectives that align with organisational priorities and your personal development.

Skills and Experience

The ideal candidate for the University Partnerships Manager should display these behavioural skills:

• Strong track record of relationship-building, influencing, and delivering high-quality engagement with a range of stakeholders, ideally including senior university professionals.

• Excellent organisational and project management skills with the ability to manage multiple priorities and deadlines autonomously.

• Confident and pragmatic decision maker in a fast-paced environment, with an understanding of when to escalate situations and seek input appropriately.

• Proven ability to develop and implement partnership or engagement strategies that strengthen collaboration and deliver shared goals.

• Collaborative team player with experience supporting and working across diverse teams to deliver shared objectives.

• Excellent written and verbal communication skills, including confidence in preparing and delivering presentations and reports.

• Proficient in using CRM or data management systems to track engagement, manage pipelines, and generate actionable insights.

• Experience measuring and reporting on partnership impact, engagement, or value creation.

Desirable:

• Experience in university partnerships, fundraising, account management, or stakeholder engagement.

• Understanding of widening participation, employability, or student success strategies within a higher education setting.

• Experience collaborating with marketing or communications teams to create joint campaigns, content, or case studies that drive engagement.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network

  • (Im)Migrants Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on Wednesday 18th March at 12pm.. 

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Overview

Figurative is an independent charity dedicated to impact, investment and innovation in the cultural and creative sector. We bring together deep expertise through Arts & Culture Finance (formerly part of Nesta) and New Philanthropy for Arts & Culture to unlock new and innovative ways of funding and supporting the UK’s arts ecosystem.

Figurative manages three investment portfolios that have supported over 60 organisations and raised more than £30 million in investment capital over the last decade.

We believe arts and culture have the power to transform lives and communities. Our mission is to ensure cultural and creative organisations can thrive, test bold ideas, and build sustainable futures.

The Role  

The Operations Assistant is a new role at Figurative, supporting the Operations Manager and the wider team to ensure processes are as streamlined and efficient as possible and evolve with the growth of the organisation. The Operations Assistant will have the opportunity to work across a variety of areas, from finance and data analysis to event support and CRM database development.

Key Responsibilities

The demands of this role will be both operations specific and general to Figurative. You will play an important role in supporting the operations and finance functions within Figurative. In particular, this includes:

● Responsibility for accounts receivable and accounts payable management, across both Figurative and its impact investment funds

● Supplier communications and management, including maintenance of up-to-date records and contracts

● Maintaining up-to-date records of credit card expenses and receipts

● Updating cash reconciliations and payment trackers and providing updates and accurate corresponding figures to the Investment Team and Operations Manager

● Maintaining Figurative’s shared drive, ensuring all documents are filed in a timely and well-organised manner

● Providing administrative support in the monitoring of organisation and fund reporting requirements

● Working closely with Figurative’s Operations Manager to ensure new company-wide initiatives are established and maintained with strong and compliant operational and financial processes

● Maintaining the CRM system and ensuring records are accurate and updated on a regular basis

The general Figurative duties will include:

● Diary management and co-ordination for wider team meetings and events

● Minute taking, including during fund investment committees

● Inbox management and dealing with all incoming general enquiries

● Management of company-wide document signing processes

● Collaborating on the development of internal processes to ensure the efficient and effective management of data

● Contributing to the development of a company-wide intranet, drawing on processes and guidelines in place across each department

● Supporting the wider Figurative team on matters relating to technical/ IT queries, logistical queries, incoming and outgoing post and other day-to-day matters arising

The Person

The role requires a self-starting and curious individual, with the initiative and enthusiasm to seamlessly support Figurative’s work across the cultural and creative sector. Specifically, with the following:

Experience

● Practical experience in diary management, minute writing, inbox management and prioritising tasks across multiple workstreams

● Exposure to data entry, cleansing and analysis

● Experience developing or supporting the development of new internal systems, processes and guidelines

● Desirable: experience supporting the finance function of an organisation

● Desirable: experience of working with arts & cultural sector organisations

● Desirable: experience of social impact investing, in any capacity

● Desirable: experience, and enjoyment, of working in a dynamic and varied role/ organisation

Knowledge

● An understanding of the operational and financial processes involved in supporting an organisation of Figurative’s size and nature

● Familiarity with a range of IT platforms, including Google Workspace

● Desirable: a basic understanding of the underlying structure of databases and how these feed into analytical tools

● Desirable: a basic understanding of bookkeeping and finance

● Desirable: an understanding of the social impact investment and/or arts and culture sector

Skills

● Internal and external stakeholder co-ordination skills, including diary management, scheduling meetings, document management and action logging

● Strong database management and software skills

● Strong literacy and numeracy skills, including minute writing

● Demonstrable attention to detail across a range of tasks and skillsets

● Ability to self-motivate, prioritise tasks across multiple projects or workstreams, and deliver work to tight deadlines

● Strong written communication skills, including the ability to communicate effectively with a wide range of internal and external stakeholders

● Desirable: ability to resolve minor internal IT issues

Attitude

● Flexible and adaptive problem-solver, understanding when initiative is required and when help should be sought

● Collaborative team-player, willing to help internal and external colleagues to achieve their goals

● Curious and open minded critical-thinker, comfortable in providing constructive challenge

● Well organised and conscientious, able to deliver work in a timely and thoughtful manner

What We Offer

● Salary: £30,000 FTE depending on experience

● Location: Hybrid working arrangement based at Somerset House in central London, with flexibility and some travel within the UK.

● Hours: 3 days/week (0.6 FTE)

● Reports to: Operations Manager

Benefits

The opportunity to develop your skills at the intersection of creativity, social change and investment and: 

●      25 days annual leave + bank holidays + ability to buy additional holiday (pro rata for part time employees)   

●     Pension (Employer Contribution 8% +  a further 4% where the employee contributes 4%) + Life Assurance 

●     Post probation - Private health and dental insurance

Making an Application

To apply for this role, please submit your application below before midnight Sunday 22nd February 2026. Please include a one-page cover letter covering the following questions (max 200 words for each):

● Why do you want to join Figurative, and what aspects of this role are you most drawn to?

● Describe a time when you were assigned a task or project but didn't immediately know how to do it. What steps did you take to learn what you needed and complete the task?

● What project, event, or task in a previous role made you feel the most motivated or excited to go to work?

First interviews will be held virtually on Thursday 5th March 2026.

Second interviews will be held in person in our London offices  on Thursday 12th March 2026.

We welcome applications from people of all backgrounds and particularly encourage those who are underrepresented in the investment sector to apply.

Please note that we actively screen for AI-generated applications. We are looking for authentic, personal responses that reflect your own experiences and motivations.

I look forward to hearing from you! 

Ellen  Hunter

Operations Manager 

We are seeking a Trusts and Foundations Coordinator to join our high-performing Philanthropy team at an exciting time of growth for MSF UK. In this pivotal role, you will: curate exemplary stewardship journeys; cultivate strong, lasting relationships with trust and foundation donors; play a key role in achieving ambitious fundraising targets. We’re looking for someone with exceptional communication skills, a proven track record in trusts and foundations relationship management or other income generating relationship management, and a drive to make a real impact on our work and the lives of our patients. Join us and be part of a dynamic team shaping the future of our life saving mission.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (Wednesdays/Thursdays)

Salary: £35,375.80 per annum - £43,237.08 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Trusts and Foundations Coordinator is an integral part of the Philanthropy team, responsible for managing a large portfolio of Trust and Foundation (T&F) supporters. The Trusts and Foundations Coordinator provides excellent relationship management, creating first-class donor journeys for their portfolio based on donors’ individual motivations and interests. They will ensure stewardship plans are in place for their top tier of T&F donors, and that they meet any specific proposal/reporting requirements for the donors they manage. 

The primary aspect of the role is the management of a portfolio of T&Fs, ensuring their continued support of MSF, with a focus on delivering stable and increased income for MSF’s work. 

Knowledge, Skills & Experience:

• Experience in relationship management, marketing or sales (preference for fundraising experience) 
• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters
• Ability to collate and adapt MSF operational and programmatic information into donor friendly language, relevant for donor proposals and reports
• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills 
• Ability to deal with people at all levels and from a wide range of backgrounds
• Accuracy and excellent attention to detail
• Proven organisational skills with experience of managing multiple tasks and prioritising effectively 
• Experience of working in an office environment, maintaining effective administrative systems and procedures
• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas
• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities
• Fluency in written and spoken English 
• Interest in international, humanitarian work 
• Commitment to the aims and values of MSF
• Willingness to travel within the UK
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer. 

Right to work in the UK - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.

How to Apply:

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date:

Tuesday 24 February 2026, 11.59pm (GMT)

Incomplete applications will not be considered.

We encourage early applications as we reserve the right to close applications before the advertised closing date, or if a suitable candidate is found.

We look forward to receiving your application!

Insight Gloucestershire are seeking a Relationship Fundraiser.  This is an exciting and varied role incorporating writing funding applications, developing corporate partnerships, organising fundraising events and supporting volunteer fundraisers.

The role is based in Gloucestershire, and you will be travelling around the county to meet supporters and attend fundraising events.  You will need to regularly attend our office in Cheltenham.  There will also be occasional travel to our partner offices in Bristol and Devizes (Wiltshire). 

As Relationship Fundraiser, you will be playing a key role in ensuring the financial success and stability of our charity.  There is a wide salary band depending upon experience.  You might be coming to this role as an established fundraiser, looking to develop your career, or perhaps you have transferable skills having built great relationships in another sector. 

Full details of the post can be found in the attached Job Description and Person Specification, along with details of how to apply for this post.  Insight is committed to equality and valuing diversity, and welcome applications from all backgrounds. If you would like to discuss any elements of the role in advance of applying, please do contact us for an informal discussion.

This important role supports the operational delivery of the charity’s busy events programme and supports the team and running the office.

The events programme is diverse - from drinks receptions and report launches to events at agricultural shows across the UK - and support on administration for the wider charity, including some communications activity. Through these events, we drive awareness of our work supporting family farms and rural communities. In doing so we also garner support from funders to tackle the issues facing the countryside, ensuring our work reaches a diverse audience to raise awareness.

Under the direction of the Head of External Affairs, and with support of the wider staff team, you will be responsible for coordinating and running all the charity’s events, including full administrative support, booking venues, the invitation process and guest lists, organisation of collateral (including marketing and promotional information), catering arrangements and researching and inviting speakers. You will be also ensuring effective follow-up to each event such as wider dissemination of event content, evaluation, and reporting.

Working on events will account for approximately 75% of the role. The remaining time will be spent working across the charity undertaking a variety of administrative tasks. This will include supporting the team with mailings, coordination of specific activities and some general office management. Whilst reporting to the Head of External Affairs, this role will work closely with several team members, particularly the Executive Support & Governance Manager, providing a unique opportunity to gain knowledge and experience of different aspects of the charity’s work.

What we are looking for

This is an important role, and we’d like you to have a sound working knowledge of end-to-end event management and office experience within a charity or other professional environment.  To be successful you will be required to demonstrate a confident attitude supported by good written and verbal communication skills.  You must be comfortable using Microsoft office suite, events management platforms and our CRM system (currently Salesforce). You will be able to manage your time and prioritise your workload.  An ability to engage with a wide range of people is also advantageous. Most of all is the desire to provide first class customer service.

This position requires you to be a reliable individual with a detailed, methodical and organised approach who can work independently as well as part of a team. You will enjoy detail and managing data, all this supported by an interest in our work and the desire to develop a successful programme of events. You must be able to handle confidential information with discretion.

If you are organised, detail-oriented, and enjoy providing support in a fast-paced office environment, we would love to hear from you. This is an exciting role that would suit someone looking to gain wide-ranging experience in the charity sector and who is keen to have an outward-facing position enjoying regular contact with our supporters and those who benefit from the RCF’s support.

Are you passionate about making a real impact through safer, high‑quality environments? Do you want to use your estates, health & safety and compliance expertise to help drive meaningful change across a national charity? If so, Life Charity would love to hear from you.

We are looking for an experienced, proactive, and values‑driven Estates Manager to lead our Estates function and ensure our services, properties, and environments consistently meet the highest standards.

The Role:

As Estates Manager, you will be the driving force behind the quality, compliance and safety of Life’s estate. This role combines strategic oversight with hands‑on management of our property portfolio, ensuring all sites are safe, secure and operating to required standards.

You will:

• Lead Health & Safety and Premises/Facilities Management across the charity
• Ensure compliance with relevant legislation, regulatory requirements and internal standards
• Oversee risk management, audits, inspections and safety monitoring
• Manage the Estates Coordinator and foster a culture of continuous improvement
• Work with external partners to ensure checks are carried out (Gas, Fire Safety, Legionella, Asbestos, etc.)
• Manage property acquisition, disposal, leases, maintenance and contracts
• Develop and maintain estates policies and reporting systems
• Drive a positive, proactive health & safety culture across Life

This is a fantastic opportunity for someone wanting to lead meaningful change within an organisation that truly makes a difference.

What You’ll Bring:

We’re looking for someone who is:

• Highly organised, proactive, and able to take initiative
• A strong communicator with excellent written and verbal skills
• Confident managing estates compliance, risk, safety and property-related functions
• Experienced in managing a portfolio of properties (minimum 3 years)
• Able to lead others and support their development
• Skilled in identifying improvements and driving change

Qualifications/Experience:
✔ NEBOSH (or equivalent) in Occupational Health & Safety
✔ Evidence of continuous professional development
✔ Experience in data analysis or financial management (desirable)
✔ HND or equivalent in business/charity administration (desirable)

Information about the role: 

For further information, please see the attached job description. 

Please note, there is a requirement to drive for this role.

Salary: £38,000 per annum

Hours: 35 hours per week

Location: Home Based with travel to Leamington Spa and sites around the UK

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

The Talent Set are delighted to partner with a dedicated charity on a fantastic Supporter Care Manager role. This position plays a vital part in ensuring supporter satisfaction and strengthening relationships, contributing to the organisation’s impactful mission.

Key Responsibilities:

• Manage and nurture relationships with supporters through personalised communication and engagement strategies.
• Respond promptly and effectively to supporter inquiries, ensuring a positive experience.
• Develop and implement supporter retention initiatives and stewardship programmes.
• Collaborate with internal teams to coordinate supporter activities and campaigns.
• Maintain accurate records of supporter interactions and preferences.
• Use data insights to enhance supporter engagement and optimise communication approaches.
• Support fundraising efforts by encouraging supporter involvement and donations.

Person Specification:

• Proven experience in supporter or donor care, customer service, or relationship management, ideally from a charity background.
• Experience leading and developing high-performing, diverse customer service teams across multiple locations, effectively prioritising workloads and managing deadlines in busy environments.
• Excellent communication skills, able to connect with a diverse supporter base, demonstrating empathy, attentiveness to supporter needs, and a proactive approach to problem-solving.
• Proficient in CRM or supporter management systems.
• Flexible and adaptable to changing priorities.

What’s on Offer:

Salary: £35,000 - £45,000 per annum

Working Pattern: 2 days a week hybrid working with a choice of local office, occasional team meetings in London

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Are you skilled at identifying and researching new funding opportunities? Do you naturally build rapport with others and enjoy cross team collaboration? This is an exciting opportunity to join a purpose‑driven organisation and play a key role in growing vital income that supports our mission.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the role

We are seeking a proactive and dynamic Fundraising Officer with at least two year's experience in partnerships or grants management, and an understanding of international development fundraising. You’ll join a small, collaborative team where your ideas are valued and your work has real, tangible impact.

The Fundraising Officer will initially focus on Trusts and Foundations fundraising, with a scope to expand responsibilities to support additional income streams over time. There will be lots of on-the-job and training opportunities for you to learn and develop professionally.

What you'll do

• ​Manage and grow a portfolio of Trusts and Foundations supporters
• Research, identify, and develop new funding opportunities
• Prepare high‑quality proposals, applications, and reports
• Work closely with colleagues to gather insights, evidence, and stories that bring our work to life
• Support the development of new fundraising initiatives as the team expands

What you'll bring

• At least two years’ experience in fundraising, partnerships, or grants management
• Strong written communication skills, with the ability to craft compelling cases for support
• A good understanding of international development or global health fundraising
• Confidence managing deadlines, juggling priorities, and working proactively
• A collaborative, positive approach and a genuine passion for making a difference

 For further details regarding full responsibilities and person specification, please see the job description.

Why Join Us?

This is a fantastic opportunity to develop your fundraising career in an organisation where your work truly matters. You’ll be part of a supportive, values‑driven team committed to improving access to essential medicines for people who need them most.

Over the past three years, our staff satisfaction scores have averaged above 85%. Staff describe working at IHP as ‘impactful and rewarding’ with ‘always new challenges and opportunities’.

If you’re ready to use your skills to create meaningful change, we’d love to hear from you.

Benefits

• 25 days annual leave plus bank holidays (pro-rate for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station 

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith. We encourage you to read the accompanying document 'IHP Christian Ethos and Values' before applying.

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas.

You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks.

Key Responsibilities:

• Support the planning, delivery and evaluation of individual giving activity and Afghanaid’s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. 

• Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face

• Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments

• Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty

• Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters

• Respond to donor enquiries and maintain excellent standards of supporter care

• Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported

• Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination

• Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth.

• Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement

• Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks

• Provide practical fundraising advice and logistical support to ensure the success of supporter led activity

• Develop and distribute high quality branded fundraising materials tailored to supporter groups

• Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid’s London Marathon programme, including team engagement, event day support and post race activity

• Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance

• Create segmented and tailored donor journeys with Afghanaid’s CRM to improve stewardship

• Monitor campaign performance and prepare reports on income, return on investment and donor retention

• Use data and insights to support targeting and future campaign planning

• Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems

• Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders

• Ensure Gift Aid declarations are secured, recorded and filed correctly

• Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues

• Provide general administrative support as required

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages.

Education/ Training

• Bachelor’s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years’ equivalent experience)

Work Experience

• At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause

Please view the attached document for the full person specification and more details on how to apply.