184 Service coordinator jobs

Registered Manager (Support & Care Coordinator), L’Arche Ipswich

ABOUT THE ROLE

Hours of work: 37.5 hours per week 

Salary: £38,870.89 per annum 

Place of work: L'Arche Ipswich

Reports to: Community Leader/Director, L’Arche Ipswich

Contract type: Permanent, full-time

Closing date: Monday, 12th October, at 9 am

Discover what makes L’Arche a rewarding place to work – explore our employee benefits here.

Main purpose of the role

We are looking for a passionate, caring and proactive Registered Manager who will be responsible for the day-to-day management of a high-quality, person-centred care and support service for adults with learning disabilities. 

The right candidate will lead a supportive team of two House Leaders, working across two locations, and will support the Community Leader in enabling the Community to grow and flourish while ensuring our care and support is not only consistent with CQC requirements but also with the values of L’Arche. 

ESSENTIAL CRITERIA:

• At least a level 3 Health and Social Care qualification.
• Capability to complete a level 5 qualification in leadership/management in Social Care.
• Knowledge and experience in social care or supported living is a key requirement for this role, but we’re also looking for someone with a commitment to our values and the ability to inspire others. 
• Demonstrable experience of a minimum of 2 years of management experience in social care, including supervisory experience in health and social care. 
• Experience of managing or being involved with CQC inspections in a social care environment.
• Knowledge of current care and support legislation and good practice, including adult protection and capacity issues. 
• Experience in leading and working with teams to provide high-quality support and care to people with learning disabilities. 
• Ability to manage the performance and development of others: to be able to assess, give feedback, manage conflict and make evaluative judgements about the performance of staff and volunteers. 

You may have held these job titles in the past: Support & Care Coordinator, Registered Manager, Service Manager, Deputy Registered Manager, Deputy Care Manager, Assistant Service Manager, Senior Service Manager, Head of Care, Senior Operations Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead.

You can find more details about L'Arche Ipswich here.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and answer the questions from our online application form. 

The closing date for applications is Monday, 12th October, at 9 am.

• First stage interviews will take place on 21 October via Microsoft Teams.
• Second stage interviews will be in person with the community (date to be confirmed).

However, we encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Group Worker & Coordinator to join Solace Women’s Aid.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace Women’s Aid provides a wide range of services to victims/survivors of domestic and sexual abuse in Islington including a large advocacy and support service and specialist projects co-located in a number of services.

About the Role

You will coordinate and deliver a range of group sessions for survivors of domestic abuse, including Solace’s ARISE course (a healthy relationship course), peer support groups and wellbeing workshops.

You will also act as an external-facing ambassador for the Islington SASS team, working alongside other statutory and non-statutory agencies in the borough to help them identify appropriate referrals to the group.

About You

You will have a passion for working with survivors and a thorough understanding of domestic abuse and its impact on survivors and their children. You will haveexperience of providing emotional support and practical advice to individuals who have experienced domestic abuse.

You will have the skills and experience to carry out an initial assessment of needs, manage any conflicts that may occur within a group setting, and organise and deliver various group sessions.

You should have an awareness of the effects of domestic abuse on women and children, in-depth knowledge of safeguarding, and confidence in managing risk and conflict.

 

Additional Information

This role will be split between various sites, depending on whether groups are running online, in person or between cohorts. The postholder will work at our Head Office in Camden, our Islington office and any other group session location as required.

The salary for this post is £5,877 - £6,134 (pro-rata of £29,385 - £30,671) (Unqualified)) or £6,134 - £6,669 (pro-rata of £30,671 - £33,348) (Qualified)).

This is a part-time post at 7.5 hours (one day) per week and is a fixed term contract to 31st December 2027.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

· Flexible working

· Focus on learning and development (internal career progression and training)

· Generous holiday entitlement

· Employer pension contribution

· Family-friendly leave and enhanced maternity pay

· Access to Inclusion Networks

· Daily clinical debriefing

· Two paid wellbeing days

· Employee Assistance Programme providing free 24/7 support and advice

· Employee Benefits Platform offering staff discounts, benefits, and savings

· Flow & Restore yoga classes

· Meditation sessions

· Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

· Values, Behaviours & Competencies

· Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

The Centre Co-ordinator will be responsible for the day-to-day management of the centre, for co-ordinating the planning and delivery of activities, services and events and for our team of centre volunteers.
Working closely with the Treasurer and Trustees, the Co-ordinator will ensure that the centre is maintained as a well-run, welcoming place for local people of all ages, and that it delivers activities to achieve the key outcomes identified in the workplan to be agreed with Trustees.
In the first year in post the Co-ordinator will be expected to strengthen and support our activities for children, young people, families and older people in line with current funding targets.

The role involves engaging with our funding partners, trustees, staff and volunteers and key elements are:

Community Development

This will involve building relationships with community members and with other community agencies and organisations and use the centre to strengthen community relationships.We would expect you to consult with centre users and community members to identify their needs and plan activities and services to meet those needsThe role may involve setting up and growing new clubs and groups to meet the needs of different groups in the village and supporting and encouraging community volunteers to set up community groups and activities which meet specific needs in the village, and provide space for these within the centre.

Centre and Volunteer Management

You must be able to deal professionally with enquiries made by community members, partner agencies and other community organisations either in person, by phone, by e-mail or by other means with regard to use of the Centre and its facilities including, with other staff, taking room bookings including payments and issuing of receipts and to ensure that an accurate bookings diary is maintained.Working with key holders to ensure that arrangements are in place for opening and closing the centre and for preparing the Centre for use. Working with our cleaner to ensure the Centre is clean and well maintained.. Volunteers are very important and we would need you to support the recruitment, selection and training of new volunteers and support current volunteers.

You would need to ensure that all policies and procedures are up to date, implemented and followed and to train and delegate the day to day responsibility for health and safety to staff and volunteers as appropriate.

Fundraising and Financial Management

We would support you to identify funding sources and streams and, with the agreement of the Treasurer, to draft funding bids to secure funding for current and new activities and projects, as well as ongoing core/revenue/capital costs. You would be responsible for properly maintaining the Centre’s monitoring and evaluation processes to ensure data can be collected and collated to provide robust evidence to support funding bids, preparing reports requested by funders [e.g. progress reports, end of grant reports] and to work with the trustees to review funding needs and to agree fundraising targets and plans. Also you would work with volunteers and staff to plan fundraising activities and events to generate unrestricted funding to support Centre running costs and activities and work with the Treasurer to manage the Centre’s finances, including responsibility for: Payments and receipts; Day to day small scale expenditure; Petty cash; Invoices; Records of income and expenditure; Volunteer and other expenses; Spending in relation to specific grants [restricted funding]. Your support would help the Treasurer with the production of financial reports for Trustees.

Partnership Working

We would want you to establish, maintain and grow relationships with local voluntary and statutory sector partner organisations and agencies near us, attend network and partnership meetings as agreed with the Treasurer., identify opportunities for collaborative approaches and joint funding bids with relevant partners and ensure partnership agreements are in place for funded work

Publicity and Promotion

With other staff and volunteers you would ensure that the Centre’s website and social media accounts are regularly updated, provide information about Centre activities via local newsletter/s and social media, circulate information via email networks and partner organisations and be aware regular groups in the Centre ensuring they have information about upcoming activities and new developments.

We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

As the first point of contact for supporters, the Supporter Experience Coordinator handles enquiries, processes and reconciles donations, and maintains accurate records using our CRM system. Supporting the delivery of supporter communications, materials and platforms, and contributing to a positive supporter experience that reflects the heart of Mary’s Meals is all key to the role.

The Supporter Experience Coordinator works side-by-side with colleagues from across the Supporter Experience and Communications directorate ensuring a joined-up approach to all activities, through the integration of strong storytelling, marketing expertise and supporter engagement.

Key responsibilities include

• Act as the first point of contact for donors, supporters, and volunteers across all channels (in person, phone, email, social media)
• Take donations and thank donors promptly and warmly, meeting response time KPIs.
• Collate and provide supporter feedback to the Supporter Experience and Communications team to shape help shape and deliver supporter communications and marketing across all channels, leading to income growth and greater supporter retention.
• Maintain accurate supporter records, donation data and back up documentation in the CRM system.
• Ensure data handling complies with GDPR and information is retained and used in compliance with data protection policy and procedures and in line with retention periods.
• Process, reconcile, and manage all incoming donations received online and via post and telephone.
• Provide admin support to the Supporter Experience & Communications and Development directorates, to support income generation.
• Manage incoming and outgoing digital and posted mail.
• Manage inventory and communicate stock requirements of supporter materials and online shop items.

About you

• Excellent ‘customer service’ skills - warm, friendly, clear, and professional across phone, email, social media, and in person.
• Experience of data entry or donation processing.
• Meticulous attention to detail - accurate data entry, record-keeping, and donation processing.
• Strong computer skills including Microsoft Office, Excel, Outlook and database applications.
• Excellent written and verbal communication skills. 
• Ability to manage a diverse workload and juggle multiple priorities, ensuring deadlines are met.
• Sound experience of working ‘hands on’ as part of a team, in a supportive, flexible and friendly manner.
• Strong organisational and planning skills - able to manage multiple tasks, prioritise effectively, and meet deadlines.
• Excellent interpersonal skills with the ability to liaise at all levels within the organisation and externally.
• Passion for working in a values-centred charity that deeply values every supporter. 
• Able to build strong internal collaborative relationships with colleagues across different teams. 

How to apply

To apply for the role of Supporter Experience Coordinator based at Mary’s Meals UK, please click the APPLY button for all information.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Monday, 5 October

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: If you have any special requirements or adjustments before an interview, please let us know.

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role 

As Perinatal Peer Support Service Lead, you will take responsibility for the effective day-to-day delivery of our local perinatal peer support service. Working closely with peer supporters, volunteers, health and social care professionals and community partners, you will help ensure families receive safe, inclusive and high-quality support when they need it. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include: 

• Leading and supporting the local peer support team, providing line management, supervision and operational oversight to ensure a consistent and high-quality service. 

• Overseeing the day-to-day delivery of peer support groups, including volunteer recruitment and support, rotas, venues, resources and training coordination. 

• Managing referrals into the service, assessing individual needs and suitability, providing appropriate signposting and coordinating onward or alternative support where needed. 

• Building strong relationships with health and social care professionals, Family Hubs and other community partners to develop effective referral pathways and increase awareness of the service, particularly within disadvantaged communities. 

• Monitoring the impact and quality of the service through accurate data, service user and volunteer feedback, outcome measures and evaluation, using insights to support continuous improvement. 

Safeguarding and the wellbeing of the families we support are central to this role. You will help maintain robust safeguarding and health and safety practices and ensure concerns are identified and escalated appropriately. 

About you 

You will be an organised, compassionate and confident people leader with a strong understanding of the challenges families may experience during the perinatal period. 

You will have experience supporting vulnerable families or people with complex needs, together with strong judgement when assessing individual needs and identifying appropriate support, referrals or signposting. 

You will also bring: 

• Experience supervising and supporting others, including volunteers. 

• Project management experience and the ability to coordinate multiple areas of service delivery. 

• Excellent organisational skills and the ability to work flexibly while managing competing priorities. 

• Strong interpersonal and communication skills, including active listening and the ability to build rapport with people from a wide range of backgrounds. 

• Strong relationship-building and stakeholder engagement skills. 

• Experience collecting data and contributing to professional reporting. 

• An understanding of the barriers parents can face when accessing services and the importance of providing inclusive and equitable support. 

• Good judgement when managing workloads, people and safeguarding concerns. 

• Confidence using Microsoft Office and internet-based systems. 

Knowledge of safeguarding, including child and vulnerable adult protection, and awareness of local emotional and practical support services would be beneficial. 

Training as an NCT Parents in Mind Peer Supporter would also be welcomed, although we are happy to consider candidates willing and eligible to undertake this training. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across Kent, including providing occasional cover for peer support sessions when required. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays) 

• Pension matched up to 5% 

• Flexible working options to suite your lifestyle 

• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 

• Life Assurance for peace of mind 

• Free eye test for all staff, with further discounts

• Blue Light discount card 

At NCT,we’recommitted to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’rehere to support you.Ready to make a difference? Apply now and be part of something truly special. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Macclesfield.

Position: 000052 Stroke Association Support Coordinator

Location: Home-based, Macclesfield, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Part-time, 28 hours per week

Salary: Circa £22,600 per annum (FTE circa £28,300 per annum)

Contract: Fixed term contract until 31 March 2027. Our services are contracted. We currently have funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 11 October 2026

Interview Date: First round interviews 16 October 2026. Second round interviews 22 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Experience/background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Stroke Association.
• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Supported Housing Services Manager

Location: Luton, Bedfordshire
Salary: £40,000 - £42,000
Permanent | Full-time

We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.

This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.

The Opportunity

This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.

The Role

As Supported Housing Services Manager, you will:

• Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
• Have overall oversight of the safe, secure and effective management of supported accommodation.
• Promote a trauma-informed and psychologically informed approach across the service.
• Set clear objectives and performance measures, driving accountability and continuous improvement.
• Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
• Ensure safeguarding concerns, complaints and operational risks are managed effectively.
• Maintain high standards of housing management, support delivery, record keeping and internal auditing.
• Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
• Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.
• Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
• Ensure services comply with relevant legislation, regulation, policies and best practice.
• Take accountability for service budgets, income management and financial performance.
• Produce regular performance reports, identifying areas for improvement and taking appropriate action.
• Contribute to the wider Homes with Support strategy and organisational objectives.

About You

We are looking for an experienced housing or supported housing professional with:

• Experience managing supported housing, hostel or similar services.
• Proven experience of leading, motivating and developing teams.
• Strong knowledge of housing management, tenancy sustainment and safeguarding.
• Experience managing budgets, KPIs, performance and operational risk.
• A good understanding of relevant housing legislation, regulation and best practice.
• Experience working with local authorities and external support agencies.
• Excellent written and verbal communication skills.
• A proactive, organised and solutions-focused approach.
• Resilience and the ability to manage complex and challenging situations.
• A genuine commitment to delivering excellent customer service and positive outcomes.

Apply

If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a GEC Coordinator to play a pivotal role in our Mental Health Service in Kingston.

Sounds great, what will I be doing?

As a GEC Coordinator, you will act as the central point of contact for volunteers and members of the Good Energy Club, coordinating a varied programme of physical activity, wellbeing groups, and community-based opportunities that promote health, independence, and social inclusion. You will recruit, train, support, and retain volunteers, ensuring a positive and consistent volunteering experience that reflects the diverse needs of service users. Working closely with community partners, healthcare professionals, and internal teams, you will develop strategic relationships, manage project budgets, maintain accurate records and outcome data, secure funding opportunities, and promote the club's activities. You will also empower members to shape and participate in the project, helping to increase engagement in physical activity and improve overall wellbeing.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

In this role, you will need experience delivering sports, wellbeing, or physical activity programmes to a diverse range of participants, including individuals with mental health support needs. You will possess a strong understanding of the challenges faced by people experiencing mental health difficulties and demonstrate excellent communication, engagement, and customer service skills. Experience of managing groups, coordinating stakeholders, and working as part of a multidisciplinary team is essential. You should be highly organised, capable of producing reports, maintaining accurate records, and managing administrative responsibilities effectively. Strong time-management skills, self-motivation, and the ability to work independently are important, alongside a flexible and proactive approach to supporting service users and delivering high-quality services.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are seeking an experienced and motivated Social Prescribing Team Lead to oversee the delivery and ongoing development of Bexley's Social Prescribing Service. This is an exciting opportunity to lead a dedicated team supporting residents to improve their health, wellbeing and independence through access to community-based support. 

As Team Lead, you will provide operational leadership to a team of Community Wellbeing Coordinators, ensuring high-quality, person-centred support for residents. You will work closely with GP practices, NHS partners, commissioners, local authority teams and voluntary sector organisations to strengthen partnerships, identify emerging community needs and support service improvement across the borough. 

This role combines leadership, partnership working, quality assurance and performance management responsibilities with a small resident-facing caseload. 

We are looking for someone with: 

• Experience of leading, supervising or supporting staff or volunteers. 

• Strong relationship-building skills and experience working across organisations and sectors. 

• Experience using data, performance information and reporting to improve services. 

• Knowledge of safeguarding responsibilities for adults, children and young people. 

• An understanding of social prescribing and person-centred approaches. 

• A passion for reducing health inequalities and supporting stronger communities.

If you are a motivated leader who wants to make a real difference to residents and communities across Bexley, we would love to hear from you. 

Why Work for Us
• Hybrid working 
• Additional Birthday Day off 
• Flexitime and TOIL 
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card 
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme

This is a pivotal role within the organisation which ensures that our learners receive a truly unique and person centred experience throughout their whole learner journey.  Keeping the learner at the heart of your role, you will be responsible for ensuring that we create and maintain an inclusive learner experience which empowers learners to achieve their full potential.  This ranges from providing pastoral support and co-ordination of the full learner journey from initial enquiry to certification.

This role incorporates line management responsibilities

Main duties & responsibilities

• Oversee the full learner journey, from initial enquiry and enrolment through training, progression, certification and alumni services.
• Ensure the smooth running of the Learner Experience team, providing line management, guidance and support while encouraging autonomy and collaborative working.
• Provide oversight of learner administration, including bookings, cancellations, missed sessions, waiting lists, bursaries, diploma applications and certification.
• Monitor, manage and respond to learner communications via email and phone.
• Act as the point of escalation for complex or sensitive learner enquiries, providing guidance and resolving issues where these fall outside routine administrative or learner support processes.
• Act as the escalation point for learner technical queries that cannot be resolved through first-line support, coordinating further technical assistance where needed.
• Respond to learner concerns and complaints in a fair, timely and person-centred way, escalating more serious matters where appropriate.
• Oversee pastoral and learning support, including Learning Support Agreements, personal readiness and individual learner needs.
• Develop and maintain clear, accessible communications, guidance and resources to support learners throughout their journey.
• Maintain oversight of learner records and the CRM, ensuring information is accurate, appropriate and handled confidentially.
• Work closely with other Coordinators across the organisation to maintain a clear understanding of activity across different areas, share relevant information and ensure plans and priorities are aligned.
• Contribute to internal communications, including scheduled newsletters and updates, to keep the wider team informed about Learner Experience activities, priorities and developments.
• Monitor course bookings and registration levels, identifying courses with available spaces and coordinating an appropriate approach with relevant colleagues to maximise course uptake.
• Collect and review learner feedback and relevant information to identify opportunities to improve the learner experience.
• Identify recurring themes from enquiries, technical issues, complaints and learner support needs, working with the wider team to improve processes and resources.
• Stay informed about good practice in adult education, learner support, accessibility and inclusion.

Person specification

You will be a meticulous planner and organiser, forward thinking and pro-active at all times, demonstrating a can-do and flexible attitude to your work.  You will need to be able to prioritise effectively and thrive in a high paced working environment which encourages autonomy and responsibility.  As an experienced multi-tasker you will be able to respond to completing a broad scope of work interchangeably, whilst maintaining a high level of quality and attention to detail.

You will need to be able to demonstration the ability to create and promote a work environment which supports openness, inclusion, transparency and integrity throughout the organisation; where teamwork is encouraged, innovation is stimulated and where every individual’s potential is maximised. 

Essential:

• Excellent attention to detail
• Excellent organisation and people management skills
• Ability to prioritise and multitask efficiently
• Strong communication skills
• Ability to self-manage, be proactive and take the initiative
• Flexibility and adaptability
• Commitment to equality, diversity and community empowerment.
• Working knowledge of standard software packages and ability to learn LWDW specific software.
• To share the values of Living Well Dying Well.

Desirable:

• To have been awarded Foundation Course Certificate from LWDW Training.
• Experience handling confidential information sensitively.
• Experience in Training, Education and/or Adult Education sector.

 Benefits

Remote working with occasional trips into the office when required,  flexible working pattern, training opportunities

Additional Details

This is a part-time role of 20 hours per week, worked across five days (Monday to Friday).

There is flexibility in how the 20 hours are arranged across the week, and we’re happy to discuss a working pattern that works for both the successful candidate and the needs of the Learner Experience team. 

About LWDW Training

LWDW Training is a not-for-profit organisation dedicated to transforming how society understands, approaches, and experiences death and dying. Our mission is to improve the quality of life for all, regardless of age, nationality, or background, and to help build compassionate communities where people are better prepared for, and supported through, the end of life.  We offer unique, person-centred education and training across the UK, for those called to become end of life companions or end of life doulas, or for anyone who wishes to be better informed about death and dying.

As a small, multidisciplinary team, we work within a supportive culture grounded in shared values, equality and collaboration. We encourage autonomy, reciprocity, and personal accountability, and we’re looking for like-minded, motivated individuals who are eager to grow, contribute, and be part of this pioneering movement which centers around meaningful connections and social change.

Self-Advocacy Project Coordinator (West Sussex)

Learning Disability Voices Network (LDVN)

16 hours per week | Permanent

Starting salary: £27,405 pro-rata, (actual salary £12,528)

Location: Home-based/Hybrid with regular travel across West Sussex

Reporting to: Self-Advocacy Team Leader

Brighton & Hove Speak Out is looking for an enthusiastic and motivated Project Coordinator to lead the development of the Learning Disability Voices Network (LDVN) across West Sussex.

This is an exciting new role for someone who believes in the power of self-advocacy and wants to support people with learning disabilities to have their voices heard, influence decision-making and create positive change in their communities.

Working alongside self-advocates, colleagues and community partners, you will help establish and grow user-led self-advocacy training and support groups across West Sussex, supporting people to take on leadership roles, and strengthen a county-wide movement for inclusion, participation and rights.

About the role

You will lead the development of self-advocacy opportunities across West Sussex, including:

• Establishing new self-advocacy groups in the Bognor & Chichester and Mid Sussex areas.
• Supporting self-advocates with learning disabilities to deliver self-advocacy training to other people with learning disabilities in West Sussex.
• Supporting a Project Worker with the continued growth of the existing SpeakAbout Worthing group.
• Supporting self-advocates to identify issues that matter to them and take action through campaigning, awareness-raising and influencing activities. Also encouraging people with learning disabilities to develop confidence, leadership skills and greater influence over decisions affecting their lives.
• Building strong relationships with community groups, service providers and key local stakeholders.
• Delivering outreach and engagement activities to increase participation in self-advocacy.

This role offers a fantastic opportunity to help create a stronger, more connected self-advocacy movement across Sussex.

About you

We are looking for someone who:

• Is passionate about the rights, inclusion and empowerment of people with learning disabilities.
• Has experience of supporting people to participate, contribute and have their voices heard.
• Has experience facilitating groups, workshops, training, and meetings.
• Is skilled at building relationships and partnerships with a wide range of people and organisations.
• Can motivate and encourage others to develop confidence, skills and leadership.
• Has excellent communication and organisational skills.
• Is able to work independently and manage a varied workload.
• Understands the importance of safeguarding, accessibility and inclusive practice.
• Is willing to travel across West Sussex and occasionally work evenings or weekends.

We particularly welcome applications from people with experience in advocacy, self-advocacy, community development, rights-based work, learning disability services, volunteering or community engagement.

Why work for Speak Out?

As well as being part of a project that changes lives, we offer:

• 30 days annual leave plus bank holidays (pro rata)
• Flexible working arrangements where operationally possible
• 3% Pension contribution
• Employee Assistance Programme
• Ongoing training and development opportunities
• A supportive and inclusive team environment
• The opportunity to make a genuine difference to the lives of people with learning disabilities across Sussex

About Brighton & Hove Speak Out

Brighton & Hove Speak Out is an independent advocacy charity supporting adults with learning disabilities. We work to ensure people with learning disabilities have the same opportunities as everyone else to speak up, influence decisions, understand their rights and participate fully in their communities.

How to Apply

Please download an application pack from Speak Out’s website

Are you ready to make a realdifferencein the communityfor people affected by dementia and their families?

Do you possess the skills to engage people with lived experienceof dementiain shaping more inclusive communities and services?

Can you adapt yourcommunicationstyle to connect with any audience?

Yes? We'd love to tell you more...

We have an incrediblyrewardingandmeaningfulopportunity to join us as aCommunity Development Coordinatorwith a focus on lived experience and involvementcovering the whole of theCoventry area.

This role plays aninstrumentalpart in making strong trusted relationships with people affected by dementia, families and carers within communities and diverse groups to support them to attend workshops andfocus groups or community networks, Alzheimer's Society have a commitment to working with people with lived experience. This ensures that we create and adapt our services to bemeaningful and reflect the needs of our service users. This role helps to embed this value and a improve dementia awareness and inclusivity in our communities, businesses and with stakeholders.

The successful individual will be working with the support of the team to ensure thatindividuals, localcommunitiesand health services have access tovitalinformation about dementia support,ensuring that lived experience remains a real focus in local communities.

This is a highlyrewarding andoutward-facing role, focused on building strong relationships across diverse communities. You will engage and network with people at all levels—from senior healthcare professionals to people affected by dementia, their families and carers. Through community-specific workshops, awareness sessions and partnership working, you will help reduce health inequalities and improve access to dementia support across Coventry.

You will be joining an established, knowledgeable and well-respected team, sharing learning, insight and best practice. Our work is rooted in communities, and we have built trusted relationships with local partners, professionals and people affected by dementia.
The service is recognised for its commitment to working collaboratively to ensure dementia support reaches those who need it most, including underrepresented and seldom-heard communities. This role involves significant time spent working directly in communities. You will identify opportunities to promote services, build trust,facilitate workshopsand strengthen local networks to improve dementia awareness and support.

About you

You will have:

- Confidence and ability to approach and build trusting relationships with a diverse range of organisations and individuals including unrepresented or seldom-heard groups
- Previous working knowledge of making local contacts and networking with various services and providers to offer the widest range of opportunities to those we support and the ability to build relationships within communities and local community groups.
- Skills and ability to coordinate and facilitate groups and workshops
- Understanding of equity, diversity and health.
- Have an understanding of dementia or be keen to develop knowledge of its impact on people diagnosed and those who care for them.
- Take a proactive approach and be motivated to achieve positive, meaningful outcomes.
- Able to travel independently across the required region

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Actively engage with communities, facilitating and attending community events, local forums and networking opportunities to raise awareness of dementia services.
- Build and maintain relationships with a wide range of stakeholders, from senior healthcare professionals (delivering presentations and briefings) to community leaders, charities and grassroots organisations.
- Deliver community-specific workshops and awareness sessions, working collaboratively with both internal colleagues and external partners.
- Develop strong links with organisations delivering similar or complementary services, helping to create a robust and collaborative local network.
- Influence and motivate individuals and organisations to take action, often encouraging people to work beyond their usual roles to create meaningful, long-term change.
- Gathering knowledge from communities—understanding what works, what doesn’t, and why—and using this learning to continuously improve engagement and reduce health inequalities, including those affecting smaller or less visible groups.
- Support and enable community members and volunteers who wish to run groups, events or activities, working alongside and empowering them to take action.
- Work flexibly, including some evening and weekend work, to meet community needs and attend events.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

The Income and Fulfilment team is central to Mind's ability to raise money for our work ensuring people with mental health problems get support and respect.

This team processes Mind's fund-raised income, ensuring that we accurately collect supporter information and follow data processes that enable Mind to provide a great experience for supporters. This team makes sure that the people who support Mind get the materials they need. We collect the data fundraising teams need to raise money, and we help ensure that each person who raises money is thanked for their support.

Mind is working hard to continuously improve the experience of everyone who supports Mind's work, and we're looking for people who understand how attention to detail, robust processes and problem solving can make a huge difference to how people feel when they choose to support Mind.

Key duties and responsibilities

The post holder will:

-deliver accurate, timely, and compliant data processes

-process income received by Mind in a compliant, accurate and efficient way

-ensure all income is accounted for and reconciled - working closely with colleagues across fundraising and finance

-maintain data integrity within CRM systems, reconciling income, and safeguarding supporter information

-manage a high volume of queries, taking initiative to resolve issues and identify solutions

-carry out coding checks across multiple income sources and a high volume of transactions

-support the team manager in building strong relationships with Mind's third party providers for response handling and fulfilment within fundraising

-ensure suppliers are held to account and deliver the standards expected

-identify fundraising and supporter engagement opportunities (e.g. gift aid)

-optimize processes for supporter retention and help deliver fundraising targets

-proactively seek ways to improve the supporter experience

-identify and share supporter feedback

-use key performance indicators to monitor performance and develop personal skills and behaviours.

We'd like to hear from you if you have:

-A strong understanding of data governance principles, data protection and fundraisingregulations.

-Proficiency in CRM systems for data integrity, troubleshooting, and supporterrecord management.

-Experience in data processing, reconciliation, and maintaining accurate records.

-The ability to plan workload to meet high volume tasks and meet deadlines.

-Adaptability and a proactive approach to process improvement.

-The ability to communicate issues to stakeholder teams and work with stakeholders to resolve issues.

-The ability to develop and maintain process documentation and ensure compliance.

-High attention to detail and accuracy in data entry and validation.

-Strong analytical and problem-solving skills to identify trends and improvement opportunities.

-Excellent organisational skills to manage workflows and meet deadlines.

-A collaborative and inclusive approach, promoting equity, accessibility, andcontinuous improvement.

-Adaptable, solution-focused, and committed to learning and innovation.

This role will also require you to undergo a DBS check.

Hybrid working: Based in our London office with a hybrid working arrangement. Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers
while ensuring effective monitoring, reporting and continuous improvement. The role involves regular travel within Wessex

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.