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About Starlight

Starlight is the national charity for children's play in healthcare.

We believe that healthcare should be a more humane and child-centred experience for every child. We work across the UK to champion the importance of play during treatment, care and recovery, supporting children, parents and carers, and healthcare professionals.

Play is integral to children's wellbeing. It can help children experience greater agency, autonomy and control during healthcare, express thoughts and feelings, build resilience and make healthcare settings feel more welcoming and safe. But play is still too often overlooked or treated as an optional extra within children's healthcare.

Our ambition is to end preventable trauma in children's healthcare.

Our new strategy is taking Starlight into an important next phase. We want to build on the expertise, evidence, influence, partnerships and brand positioning we have developed over recent years and use them to create greater impact for children and families.

That means becoming a stronger voice for change: increasing understanding of children's experiences of healthcare, influencing the systems and people who shape children's healthcare, strengthening our relationships with supporters and partners, and communicating with greater clarity, consistency and impact.

Our brand and communications have an increasingly important and broad role to play. We need to tell powerful stories, challenge assumptions, engage people emotionally and intellectually, and make it clear why children's healthcare needs to change.

This is an exciting time to join Starlight and help shape how our purpose, personality and ambition are experienced by the people who matter most.

Our Strategy and the Creative Designer

Our ambition is to influence how children's healthcare is understood and experienced.

To do that successfully, we need communications and creative work that is distinctive, compelling and purposeful. We need to communicate with different audiences in ways that help them feel, understand and ultimately do something differently. As our Creative Designer, you will play an important role in making that happen.

Working as part of the Influence, Insight & Communications team and reporting to the Communications & Brand Manager, you will develop ideas and produce high-quality work across campaigns, fundraising, influencing, digital communications, events and organisational communications.

You will also help to evolve how Starlight looks, feels and expresses itself, ensuring that our creative work is distinctive, consistent and recognisably Starlight.

You will work closely with our Digital Content Creator, who leads the production of channel-native video and social content. You will contribute visual concepts, campaign identities, graphics, storyboards and brand treatments to help this content feel coherent, distinctive and recognisably Starlight.

You will help Starlight make effective use of new creative technologies, including AI, where they can improve efficiency, enable experimentation or extend our creative capability. We want to use technology to help us work smarter and create more, without compromising creative judgement, authenticity or quality.

You will work with colleagues across Starlight and, where appropriate, with external creative specialists to ensure our communications are engaging, accessible, authentic and effective.

Making The Leap is an innovative social mobility charity that is making a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

We provide skills training, school and mentoring programmes, and partner with businesses who want to drive forward social mobility via learning programmes, internships, job opportunities and more.

Our aim is to ensure everyone has access to a good standard of living and equality of opportunity, no matter what their or their parents’ occupation or background is.

We are looking for a highly motivated individual to provide vital ongoing career development support to our programme beneficiaries.

We are based in London and support young people via our direct delivery programmes. We take what we learn from our work and use it to inspire businesses across the UK to do more to improve social mobility (making sure people from all backgrounds get fair opportunities).

We do this by:

· Running large leadership initiatives like The UK Social Mobility Awards to celebrate companies doing it well.

· Organising Social Mobility Day to raise awareness.

· Publishing The Social Mobility Podcast and Social Mobility List to share ideas and highlight role models.

Job type: Permanent full-time

Location: Banbury, London, Cardiff, or Belfast – you will be contractually based in the office nearest to you with hybrid working.

Hybrid working: You will be able to work from home and come into the office to collaborate with your team(s) when required. We have flexible core hours, and we don’t believe in a culture of presenteeism. We will discuss what is important to you during the recruitment process.

Salary & Benefits: £56,800 + 10% pension, 25 days annual leave + bank holidays, 35-hour working week, up to 13 flexi-days, private medical insurance, life assurance, and much more!

Closing date: 2 October at 08:00 AM BST. WRAP reserves the right to close this role early in the event of a large volume of applications.

Who are we?

WRAP is a global environmental action NGO transforming food, packaging, textiles and resource use systems in pursuit of circular living.

WRAP are the people who do. We convene. We evidence. We solve. We deliver.

For over 25 years, WRAP has innovated to meet the problems of the day.

We prevent waste and pollution to save money, improve living standards and protect natural habitats. We reduce greenhouse gas emissions and water stress to strengthen resilience and help meet environmental goals. We improve resource use to increase productivity and growth.

Across the world, we bring more than 1,000 businesses together with governments and civil society to tackle environmental challenges that require the collective action of many.

Join us at WRAP and you'll drive important change to embed circular living in every boardroom and in every home.

The role

As our Senior Strategic Engagement Manager, you will establish, develop and grow strategic relationships with key funders, securing sustainable income and long-term partnerships that support our mission and maximise our impact. Working collaboratively across the organisation, you will identify funding opportunities, develop compelling funding proposals, deliver high-quality stewardship and ensure funders remain engaged and inspired by our work.

You will play a key role in shaping and delivering our fundraising strategy, providing regular updates on trends across the funding landscape. You will line manage at least one member of staff and contribute to a positive, collaborative and high-performing team culture. Working closely with fellow fundraising professionals and multidisciplinary teams, you will be an excellent communicator, a supportive manager and a strong team player.

This is an exciting opportunity for an ambitious fundraising professional who is passionate about building strategic partnerships and securing investment that helps create a more sustainable future for people and the planet.

What are we looking for?

You will bring:

• A proven track record of securing income from trusts, foundations or other strategic funding partners.
• Significant experience developing and managing successful funding relationships that deliver substantial income growth.
• Excellent written communication skills, with experience of producing compelling funding proposals, reports and stewardship communications.
• Strong track record of working collaboratively, demonstrating influencing and stakeholder engagement skills.
• Experience of managing and developing staff.

Ready to lead the way to circular living?

If you think you have what it takes but your experience looks different to what is advertised, please still apply. We welcome applications from everyone regardless of your age, race, gender, neurodiversity, ability, beliefs, sexuality, or personal preferences.

We want to help you be your best, so please contact us if you require any assistance or adjustments during the recruitment process.

We are recruiting for a highly organised and proactive Office Manager to provide comprehensive administrative, office management, IT coordination, and executive support across this international social welfare charity.

Office based, with some flexibility but the nature of this role means being in the office majority of the time.

The Role:
To act as the Trust's initial point of contact for all general and business enquiries and providing support in handling enquiries regarding Trust fundraising activities.
To ensure that the office and its associated infrastructure is maintained in good order and in accordance with the terms of the lease.
To liaise with the landlord's agents and House management staff as and when required over maintenance or repair matters.
To coordinate the routine administration of the office, to include the Advice Centres.
This task includes:
The arrangement and provision of all administrative and other support to Trust meetings and conferences, both in the office and elsewhere.
The coordination of travel arrangements for Trust staff in support of their responsibilities and duties as well overseas staff visiting UK.
The opening of all mail and its distribution to relevant
Coordination of the office diary
Acting as the initial point of contact and interface between the Trust and the
designated IT provider for the purpose of procurement, maintenance and repair.
Maintain the Trust's register of IT software licenses required by the Trust.

The Candidate:
Solid experience as an Office Manager, Executive Assistant working with senior management
A proven ability to work in direct support of the senior management team and a diverse company of Trust employees and stakeholders.
Must demonstrate excellent written and oral communication and interpersonal skills at all levels and the ability to manage sensitive and confidential information with discretion.
Strong IT literate, to include a thorough understanding of Microsoft Office and its various applications and administrative functions.


IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Thank you for taking an interest in applying for this role at Imperial Health Charity.

We’re looking for a creative, analytical and organised Impact & Evaluation Manager to join our team and lead on delivering our refreshed approach to measuring impact, evaluation and reporting following the launch of our new strategy.

You’ll work alongside our SMT, teams across the charity, and colleagues at the Trust to provide guidance and support in all aspects of monitoring and evaluation, ensuring we’re able to demonstrate how we’re delivering against our strategic objectives, and how we’re delivering impact for the patients and NHS staff at our hospitals.

As well as ensuring we’re set up with the tools and systems we need for success in evaluating our strategy, you’ll provide day-to-day support and advice for teams in evaluating the impact of their work, sourcing data to evidence this impact, and presenting this information in the most engaging way possible for our various stakeholders and supporters.

This is an important role at a critical time for the charity, so we’re looking for someone who can bring a fresh perspective on impact and evaluation to support us as we prepare to make an even bigger difference through our strategy.

Homeownership Area Manager – North Counties 

Are you an experienced housing professional with a passion for delivering excellent customer service and creating thriving Later Living Communities?

We're looking for an Area Manager to lead a team of Community Managers across our North Counties region and play a key role in delivering high-quality housing management services to our homeowners and residents. This is an exciting opportunity to lead from the front, driving operational performance, customer satisfaction and service improvement across our Later Living communities. You'll provide leadership, direction and support to a dispersed team, ensuring residents live in safe, welcoming communities and receive a consistently excellent service.

This role is based within our North Counties region and can be based from either our Houghton Regis or Reading office, depending on the successful candidate's location. As a visible operational leader, you'll regularly travel to communities across the region to support colleagues and residents.

What You’ll Need

• Experience leading and developing high-performing teams within housing or a similar customer-focused environment. 
• Strong housing management experience, ideally within homeownership, leasehold, freehold or specialist housing services. 
• Strong financial management skills, including experience of managing budgets, service charges and reserve funds. 
• Knowledge of homeownership legislation, regulatory requirements and landlord responsibilities. 
• Experience managing operational performance and delivering service improvements. 
• Experience managing health and safety compliance within residential housing environments. 
• Strong communication, influencing and stakeholder management skills. 
• A housing-related qualification such as CIH, or equivalent experience, is desirable. 

If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role

Please read before applying: 

Please note, an enhanced DBS check is required for this role

Interview Date: Interviews will be held on Friday 16th and Monday 19th October and will include a presentation task 

Looking for an events role where your work really matters? Bring your organisation, creativity and people skills to Cynthia Spencer Hospice – no charity experience needed.

About Cynthia Spencer

Cynthia Spencer Hospice provides specialist palliative and end-of-life care for people living with life-limiting illnesses across West Northamptonshire, as well as vital support for their families.

Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to help sustain and develop these essential services. We are on an ambitious journey to grow our income, strengthen our relationships across the community and ensure specialist hospice care is available for everyone who needs it, now and in the future.

About the Role

We have an exciting opportunity for an Events Fundraiser to join our growing Income Generation & Communications team and help us deliver memorable fundraising events that bring our community together and make a real difference to local people and their families.

Reporting to the Community & Events Fundraiser Lead, you'll help plan and deliver a varied programme of fundraising and challenge events, from our flagship events such as the Twilight Walk and Colour Run to third-party challenge events.

You'll combine great organisation and project management with a passion for people, helping us recruit participants, create brilliant supporter experiences and raise as much as possible from our events.

You don't need to have worked for a charity before. We're interested in people with strong events, project coordination or similar experience who are organised, confident working with people and excited by the opportunity to use their skills to raise vital funds for Cynthia Spencer Hospice.

You'll work closely with participants, volunteers, suppliers and colleagues across the Charity, building positive relationships and representing Cynthia Spencer Hospice within our local community.

Duties and Key Responsibilities

• Coordinate and deliver an agreed portfolio of fundraising and challenge events, from initial planning through to successful delivery and evaluation, including flagship events such as the Twilight Walk and Colour Run.
• Create and manage event plans, schedules and timelines, coordinating venues, suppliers, contractors, equipment and other event logistics.
• Recruit, engage and support event and challenge participants, providing excellent communication, fundraising advice and encouragement to help them get the most from their experience.
• Build strong relationships with participants and supporters, ensuring they feel valued and encouraging them to stay involved with Cynthia Spencer Hospice beyond their event.
• Help develop and grow our events programme by researching new fundraising and challenge opportunities and contributing ideas to increase participation and income.
• Recruit and coordinate volunteers to support fundraising events, including event-day briefings and support.
• Work closely with the Marketing Team to promote events, recruit participants and develop engaging event communications and content.
• Monitor event budgets, income, expenditure and participant numbers, ensuring events are delivered cost-effectively and working towards agreed targets.
• Complete post-event evaluations, using feedback and performance information to identify improvements and opportunities for future events.
• Ensure events are delivered safely and professionally, completing appropriate risk assessments and ensuring relevant permissions, documentation and requirements are in place.
• Maintain accurate participant and supporter records on the fundraising CRM in accordance with GDPR requirements.
• Work collaboratively across the Income Generation & Communications team and support wider fundraising activity where required.

About You

We're looking for someone who loves making things happen. You'll be a brilliant organiser who enjoys working with people, can confidently manage lots of moving parts and takes pride in creating great experiences.

You don't need to come from a fundraising or charity background. If you have strong events or project coordination experience and are excited about using those skills to make a difference, we'd love to hear from you.

Experience & Knowledge

Essential

• Experience of successfully organising and delivering events, projects or activities from planning through to delivery.
• Experience of managing multiple projects, events or priorities at the same time.
• Experience of coordinating suppliers, contractors, stakeholders or volunteers.
• Experience of working with budgets, financial information or measurable targets.
• Experience of building positive relationships with a range of people.
• Good IT skills, including Microsoft Office or similar systems.

Desirable

• Experience of fundraising events or challenge events.
• Experience of working within the charity or not-for-profit sector.
• Knowledge of event health and safety, risk assessments and compliance requirements.
• Experience of using CRM or database systems.

Skills & Attributes

• Strong organisational, planning and project-management skills.
• Excellent communication and interpersonal skills, with the confidence to build relationships with a wide range of people.
• A proactive, practical and solutions-focused approach.
• Ability to manage multiple priorities, deadlines and changing demands.
• Ability to remain calm and make sensible decisions when plans change or challenges arise.
• An understanding of the importance of generating income, managing costs and delivering value for money.
• A creative approach and willingness to contribute ideas for developing our events programme.
• Strong attention to detail and a commitment to creating excellent experiences for our supporters.
• Enthusiastic, positive and comfortable working both independently and as part of a team.
• Willing and able to work flexibly, including evenings and weekends as required for events.
• Full UK driving licence and access to a vehicle.

General Responsibilities

The postholder will:

• Work within and promote the Charity's values, policies and procedures.
• Maintain confidentiality and comply with data protection requirements.
• Take responsibility for their own professional development.
• Attend relevant meetings, training and Charity activities.
• Work collaboratively with colleagues and contribute positively to the wider organisation.
• Undertake any other reasonable duties appropriate to the level and responsibilities of the post.

We are an equal opportunity employer and welcome applications from all backgrounds who meet the requirements of the role. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.

Don't meet every desirable requirement?

Please don't let that stop you applying. We're interested in your skills, experience and potential. If you're a great organiser, enjoy working with people and are excited about creating events that make a difference, we'd love to hear from you.

Job role: Finance Business Manager
Salary: £55,000 - £60,000 plus excellent benefits
Location:Buckinghamshire
Working pattern: Onsite once a week, 4 days from home
Hours: 35 hours per week

We are seeking an experienced Finance Business Manager to play a key role in delivering high-quality financial planning, forecasting and business insight across a respected membership-focused organisation.

This is an exciting opportunity for a qualified finance professional to take ownership of budgeting, forecasting and financial planning across an organisation with annual income of approximately £20 million. Reporting to the Head of Finance, you will manage a small team of Finance Business Partners and play a key role in supporting senior leaders with financial insight, forecasting and strategic decision-making.

As the Finance Manager, you will be required to:

• Lead budgeting, forecasting and financial planning activities across the organisation.
• Manage, coach and develop a small team of Finance Business Partners, ensuring the delivery
• Take responsibility for forecasting and modelling income budgets of a similar scale, approximately £20m+, ensuring robust assumptions and clear financial insight.
• Deliver meaningful financial analysis to support operational and strategic decision-making
• Lead quarterly forecasting processes and support annual budget planning
• Build strong relationships with stakeholders across the organisation, acting as a trusted business partner
• Provide challenge and support to budget holders and senior leaders
• Manage and develop members of the finance team
• Support the effective management of multiple income streams and associated financial reporting

We're looking for someone with:

• A recognised professional accounting qualification (ACA, ACCA or CIMA).
• Significant experience in financial planning and analysis, budgeting and forecasting.
• Experience managing, modelling and forecasting income budgets of approximately £20m or a similar level of organisational complexity.
• Previous experience leading and developing a small finance team, with responsibility for prioritisation, coaching and performance management.
• Strong business partnering and stakeholder management skills.
• Excellent financial income modelling and advanced Excel capability.
• The ability to turn complex financial data into clear, actionable insights for senior leaders.
• Experience within a professional membership body, charity, awarding organisation or other not-for-profit environment would bedesirable.
• Experience working with income streams such as membership subscriptions, qualifications, events, publications, deferred income or partial VAT environments would be beneficial.

Benefits include:

• 25 days annual leave plus bank holidays, increasing with service.
• Private healthcare and dental cover following probation.
• Pension contributions of up to 8%.
• Life assurance at four times salary.
• Company sick pay scheme.
• Performance-related bonus scheme.
• Employee Assistance Programme.
• Salary sacrifice benefits, including additional annual leave purchase and cycle-to-work scheme.
• One paid volunteering day each year.
• Flexible and hybrid working with only 4 days per month in the office.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

FINANCE MANAGER

Keswick Ministries exists to refresh the church with joy in Christ Jesus. Through the historic Keswick Convention, year-round events, training and resources, it inspires and equips Christians to hear God's Word, become more like Christ and serve God's mission in the world. Each summer, the Convention welcomes over 12,000 people to the Lake District, bringing together Christians from across denominations and generations around faithful Bible teaching and worship. 

We're looking for a skilled and proactive Finance Manager to join the team in Keswick. Reporting to the Director of Finance and managing the Finance Assistant, you'll lead the day-to-day finance function, provide high-quality financial reporting and analysis, and help ensure the ministry's resources are stewarded effectively for maximum Kingdom impact. You'll also play a key role in developing financial systems and supporting the transition from Sage to Xero.

In this role, you'll have the opportunity to:

• Lead and develop the finance function, ensuring robust financial controls, accurate records and efficient processes across the organisation. 
• Produce management accounts, budgets, forecasts and financial analysis that support effective decision-making by senior leaders and trustees. 
• Work closely with colleagues across the ministry, providing financial guidance and helping non-finance managers understand and use financial information confidently. 
• Support the ongoing development of finance systems, including the migration from Sage to Xero and the integration of financial and supporter data through Beacon CRM. 
• Play an important role in stewarding the resources of a ministry that has been serving and strengthening the church for over 150 years. 

This is a fantastic opportunity to combine professional finance expertise with meaningful Christian ministry. You'll join a warm, committed team based in one of the UK's most beautiful locations and contribute to an organisation that impacts thousands of Christians every year through events, teaching and resources.
 

Benefits:

• 8% employer pension contribution, with Salary Sacrifice option
• 21 days annual leave plus bank/public holidays, plus office closed for four days between Christmas and New Year, in recognition of the additional hours worked during Convention
• Relocation allowance offered
• Beautiful Lake District location with a supportive and collaborative team culture
   

For further details please see the candidate pack.
 

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.
 

Key dates:

• Closing date: Thursday 8th October
• Charisma vetting interviews will be completed on a rolling basis and must be completed by: Monday 12th October
• Interviews in person with Keswick Ministries: Thursday 22nd October
   

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law. 
 

*Due to the nature of the work, there is a genuine occupational requirement that the post holder is a practising Christian in accordance with the Equality Act 2010, Part 1, Schedule 9. Employees are required to agree to Keswick Ministries' statement of beliefs and values.

About RSG:

The Refugee Support Group was established in 1994 to address the pressing needs of refugees and asylum seekers in Reading. Over the years, RSG has evolved into a key player in the community, dedicated to upholding the rights and well-being of those seeking sanctuary. With a vision of creating a welcoming and inclusive Berkshire, RSG aims to ensure that every sanctuary seeker is embraced and valued within the community. Our mission focuses on providing comprehensive support and advocacy for refugees and asylum seekers, promoting their well-being, integration, and active participation in society. 

About the Role:

• The successful candidate will lead and oversee the organisation’s advice service, ensuring compliance with Immigration Advice Authority (IAA) standards and deliver high-quality casework support across asylum, protection, and immigration matters.
• The postholder will supervise advisers and volunteers, manage complex immigration and asylum cases, maintain regulatory compliance, and contribute to the strategic development of the organisation’s services.
• We are only considering applicants with relevant legal experience. Qualifications needed are either

o IAA Level 3

oIAAS Level 2 Supervising Senior Caseworker

Key Responsibilities:

Advice:

• Provide Immigration Advice Authority (IAA) Level 1 & 2 advice in asylum, protection, and immigration.
• Manage a personal caseload of asylum and immigration cases.
• Ensure clients receive accurate, timely, and trauma-informed advice.
• Adhere to and further develop casework procedures as outlined in the casework manual and the IAA code of standards.
• Advocate on behalf of clients and refer to other agencies as appropriate.
• Maintain comprehensive records on the case management system.
• Work with colleagues across the organisation to ensure a high-quality service.
• Consider and develop sustainable funding options such as a fee-charging service or a legal aid contract.

Service Management:

• Lead the day-to-day delivery of the advice service.
• Ensure compliance with IAA standards, policies, and audit requirements.
• Develop and maintain effective case management systems and file reviews.
• Monitor service quality, outcomes, and performance targets.
• Support organisational reporting and funder requirements.

Supervision & Leadership:

• Supervise and support advisers, caseworkers, interns, and volunteers.
• Provide mentoring, training, and quality assurance for casework staff and volunteers.
• Identify and implement staff development and training needs.
• Promote a collaborative and inclusive team culture.

Partnerships & Advocacy:

• Build positive relationships with external partners, legal aid firms, local authorities, and community organisations.
• Advocate for clients’ rights and access to services with statutory agencies and other organisations.
• Attend and be part of relevant networks, meetings, and forums.

General:

• Promote the aims and abide by RSG policies and procedures.
• Always have due regard in the planning and execution of duties to RSG.
• Carry out any other related tasks as required by the RSG management team and Trustees.
• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
• Undertake such duties as may be identified as generally compatible with the functions of the post.

Essential Criteria:

• Current Immigration Advice Authority (IAA) Level 3 accreditation or IAAS Level 2 Supervising Senior Caseworker accreditation with significant years of experience in asylum and immigration legal casework.
• 4-years’ experience managing an advice team.
• Expert knowledge of UK immigration and asylum law.
• Experience supervising staff, volunteers, and advisers.
• Ability to manage sensitive cases independently without supervision.
• Excellent written and verbal communication skills.
• Excellent organisational and case management skills.
• Commitment to the rights and wellbeing of refugees and asylum seekers.
• Ability to work effectively in a small charity.
• Ability to work from the office.

Desirable Criteria:

• Experience working within the voluntary sector.
• Experience working within the refugee sector.
• Experience of legal aid or funded immigration services.
• Knowledge of safeguarding and trauma-informed practice.
• Ability to speak more than one relevant language.

Values & Behaviours:

The successful candidate will demonstrate:

• Compassion and empathy
• Professional integrity
• Cultural sensitivity
• Accountability
• Collaborative working
• Commitment to social justice and equality

Additional Information:

• Enhanced DBS check will be required.
• The role may involve occasional evening or community outreach work.
• Ongoing training and CPD will be supported.

Benefits:

• Annual leave: 25 days plus bank holidays.  Additional day of leave added per year of employment (max 5days)
• Pension: 6% employer contribution
• Employee Assistance Program (EAP): 24-hour confidential support line and access to counselling.
• Cycle to work scheme
• Annual Welfare Days
• Probation period: 6-months

Interview Type: In-person

Starting Date:  Immediate start possible

Opening date: 24th Aug 2026

Closing date:  28th Sep 2026

Our commitment to equity and safeguarding:

Refugee Support Group is committed to equality, diversity, and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from individuals with lived experience relevant to our work.

At Keech Hospice, we're looking for a passionate and driven Community and Events Fundraising Manager to lead and develop our thriving Community and Events fundraising programme. This is an exciting opportunity to shape the future of some of our most important income streams, inspire a talented team and build meaningful relationships with supporters, community groups, schools, clubs and local organisations across our catchment area.

As part of our Public Giving leadership team, you'll be responsible for planning and delivering fundraising activities that drive income growth, strengthen supporter relationships and increase awareness of Keech Hospice within the communities we serve. You'll lead a team of dedicated fundraisers, oversee budgets and performance and use insight and innovation to maximise income and supporter engagement.

To develop policy goals and recommendations in line with Women for Refugee Women’s (WRW) overarching campaigns strategy to improve the lives of women seeking asylum in the UK; to develop and deliver policy interventions such as policy briefings, evidence for parliamentary committees, responses to inquiries and consultations; to plan and carry out research projects for influencing purposes, ensuring that these are informed by and co-delivered with women in WRW’s network.

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on the Experts by Experience Employment Initiative website.

The Language & Learning Officer will provide support and guidance to volunteers and learners, and
work with the Project Manager to plan and organize enrolment days, enrichment activities and
tailored support to learners. We believe this will be an exciting role helping people who are re-
building their lives to learn a new language, meet new people, and feel part of a community. The
Language & Learning officer will work within and alongside the wider Language and Learning team
with the primary purpose of providing an exemplary level of support to ESOL learners and
volunteers. The role may also involve supporting activities and workshops delivered by the rest of
the team.

The role has three key strands:

• Volunteers’ coordination and support: working with the Project Manager, you will be supporting volunteers in their roles and ensuring the smooth running of systems and communications, leading to clients’ and volunteers’ satisfaction.
• Daily administrative tasks using our CRM system and other platforms to track the support provided, plan enrolments, ensure consistency of information, and notify the Project Manager of any safeguarding concerns.
• Direct support to English language learners, including session planning and occasional delivery, ad-hoc casework support, and collaboration with other organizations to provide a rich curriculum that meets the needs and desire of our learners.

Reports to: Language & Learning Service Manager
Hours: 16h per week
Location: Newcastle Office, NE1 2JQ
Contract: Fixed term 1 year contract (subject to passing a 3- month probation period).
An extension to this post may be possible, subject to further project funding.
Salary Scale: £25,470 to £28,121 per annum Pro Rata plus 6% pension contribution. It is our
policy to appoint new roles at the bottom of the pay scale, however in
exceptional circumstances, this can be negotiated.
Annual Leave: 28 days + English Bank Holidays Pro Rata
 

Organisational context
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees
and migrants in the North East to overcome immediate barriers, integrate with the community, and
build skills for the future. The charity delivers its services across the Tyne & Wear region with our main
offices being in Newcastle Centre, close to the quayside. Over 20 years the charity has grown to support
more than 3,000 people a year with approximately 80 volunteers, 30 staff and a turnover more than 1.5
million pounds.

Duties & Responsibilities
The following is typical of the duties the post holder will be expected to perform. It is not necessarily
exhaustive and other duties of a similar nature and level may be required from time to time.

Frontline Support
• Ad-hoc casework and support to our learners, including letters of reference, bank letters, digital
connectivity and employability advice.
• Occasional planning and delivery of English language classes and thematic sessions.
• Classroom preparation, communication with learners and organization of cyclical
enrolments.
• Ensuring that safeguarding procedures are followed, and professional boundaries are
always maintained.
• Attending Drop-in provisions and events in various locations as required.
 

Monitoring and Evaluation
• Carrying out ongoing monitoring with participants via surveys; direct feedback and
other monitoring and evaluation tools as appropriate.
• Working within a budget to assist participants to access or move towards further
education or employment. Examples may include payment towards travel costs or
refreshments.
• Developing and maintaining participant records, complying with systems and reports in
place to monitor data and outcomes, using the CRM system to record information on the
support provided in a timely and consistent manner.
• Work in accordance with the various metrics and outcomes, collaborating with the
Programme Manager to discuss areas for improvement and shared outcomes.
 

Partnership and Communication
• Distribute communications materials that support the project and help clients access
support.
• Communicate with volunteers to ensure smooth delivery of service and clients’
satisfaction.
• Support and coordinate sessions run by external providers.
• Prepare and deliver sessions in collaboration with other organizations, including
multilingual creative sessions in schools with Moving Parts.
The above is not an exhaustive list of duties but a key summary of the main responsibilities of this post.
 

Personal Specification/Key Competencies
Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of
the community. 

Experience
• Managing challenging caseloads and conflicting priorities Essential
• Understanding of equal opportunities issues and their practical application Essential
• Supporting vulnerable individuals / dealing with safeguarding concerns Essential
• Working with adults in an educational or pastoral capacity Essential
• CELTA or similar level qualification/experience in teaching English Essential
• Working with volunteers Essential
• Working with people speaking English as a second language Essential
• Working with a CRM Desirable
• Working in the third/voluntary sector Desirable

Knowledge, Skills and Abilities
• Understanding of the issues faced by asylum-experience people, Essential
including how trauma might impact memory and engagement.
• Experience of advice & guidance, negotiating, reviewing Essential
and supervising a caseload of participants.
• Awareness of Safeguarding people at risk and maintaining professional Essential
 

Boundaries
• Interpersonal, teamwork, negotiating and organizational skills Essential
• Ability to prioritise and work well under pressure
• Good written and verbal communication skills to all stakeholders Essential
• IT skills, including working with Microsoft Office and CRM systems Essential
• Data input and processing skills Essential
• Ability to speak a language other than English Desirable
• Knowledge of Digital Inclusion methods Desirable
• Trauma-Informed awareness Desirable
 

Personal qualities
• Absolute integrity with a commitment to transparency and openness Essential
• To be committed to supporting vulnerable migrants Essential
• To be supportive of the ethos and values of the charity Essential
• Open to further training, if required, including regulated Essential

Qualifications
• University degree or equivalent (including degrees obtained in other countries) Essential

Employee Perks
• Employee Assistance Programme
• Central Location
• Secure Bike Storage
• Friendly and multilingual team
• The opportunity to do meaningful work with international clients and volunteers.

Note: This post requires a valid right to work in the UK, a DBS check, and two satisfactory references
Holidays