Supporter care manager jobs

Family Support Worker - Greater Manchester

Maternity Cover up to 12 months

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

Greater Manchester region

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker for a fixed term period of up to 12 months, on a full-time basis (35 hours per week), to deliver a high-quality family support service as part of our Greater Manchester Care Team.

Reporting to the Family Support Manager of the Greater Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Greater Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Family Support Worker: Targeted Support and Community Programmes

Oasis Hub Lord’s Hill, Southampton

PART TIME, 20 HOURS PER WEEK

FIXED TERM CONTRACT  12 months (with a view to extend – subject to funding)

SALARY: £15,250 per annum (£30,501 for 1 FTE)

We have a unique opportunity to join Oasis Hub Lord’s Hill as part of our work with students and families. This role will create real impact in the Lord’s Hill Community by working alongside our Academy colleagues to support families of Oasis students and the wider community. Helping more families to engage with support and provision, including the therapeutic space of our city farm.

We’re looking for an individual who has a passion for supporting families and compassion for all, to take on this exciting role. You’ll need to be an effective communicator and ready to work with some of our hardest to reach families with drive and initiative. Best of all, you’ll be supported by a thriving team of people who are dedicated to supporting families and young people in our community, city farm and academy

The successful post holder must have:

· Experience of family support

· Experience of managing and working with volunteers

· Good project management skills, able to balance a range of priorities.

· Good standard of basic education, including English and Maths Level 2

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance

· Working as part of a friendly, community-minded team of professionals

If you are interested in being part of this service, then please:

Email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following:

Please expand on your CV to tell us about the relevant experience you have in family support

We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible

If you have any questions about the role, please contact us via the Oasis Charity Jobs Website

Interviews will take place at the Oasis Academy Lord’s Hill,

The successful candidate will need to be provide proof of the right to work in the UK. Oasis cannot assist with sponsorship or visas. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Business Manager

We have an exciting opportunity for a Business Manager to join the Team, in this key leadership role at the heart of the organisation.

Due to the nature of the role this post is only open to women: The Equality Act 2010, Schedule 9, Part 1 applies.

Position: Business Manager

Salary: £36,000 per annum pro rata

Location: Sheffield/hybrid

Hours: 30–37.5 hours per week (to be agreed)

Closing Date: Monday 23rd March at 5pm

About the Role

The team care deeply about providing good, safe, specialist services to the community and to clients by providing inclusive, equitable support to all survivors of sexual violence in Sheffield.

You’ll work closely with the Chief Executive Officer (CEO) to keep things running day to day and to strengthen the infrastructure that make this life-changing work possible. You’ll lead across areas like finance, HR, governance, quality, facilities/IT, risk and data protection, and provide empowering and supportive line management to the Business Team and Counselling Team.

You’ll also deputise for the CEO on occasion, helping to provide steady leadership and continuity across the organisation.

About You

We’re looking for a woman who is proactive, organised and resourceful.  Someone who can bring calm, clarity and momentum, identify and prioritise what needs doing, and help people do their best work in a supportive, values-led culture.

Occupational requirement: This post is only open to women (Equality Act 2010, Schedule 9, Part 1). Enhanced DBS required. Applicants must be eligible to work in the UK.

About the Organisation

The organisation provides critical support for survivors of sexual violence across Sheffield. Services include counselling, wellbeing programmes, and criminal justice support. As part of the team, you’ll join a forward-thinking, inclusive charity dedicated to empowering survivors and improving their lives.

A satisfactory enhanced DBS disclosure will be required by the post holder. This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants are not entitled to withhold information and must declare all convictions, including spent convictions, cautions, reprimands and final warnings. Any information given will be completely confidential and will be considered only in relation to any application or positions to which the Order applies.

Other roles you may have experience of could include Operations Manager, Charity Manager, HR and Compliance Manager, Programme Manager, or Non-Profit Business Lead. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

Centre 404 is seeking an experienced HR Business Partner to join our Central People and Culture team and support the Director of People in delivering Centre 404’s People Strategy and sector workforce priorities. The role focuses on embedding workforce planning, building management capability, and strengthening cultural development, ensuring the organisation is well placed to meet the challenges of the Adult Social Care Workforce Strategy and the new national pay deal.

 About Us

Centre 404 is a vibrant north London based charity committed to empowering people with learning disabilities and their families. We champion inclusion, choice, and wellbeing, and we’re proud to be driving sector-leading change in social care.

Key Priorities and Actions

· Deliver a management development programme with measurable impact

· Provide workforce analytics to inform strategic decisions and reduce agency spend

· Coach managers to resolve employee relations issues proactively

· Drive improvements in staff engagement, inclusion, and fair treatment

· Lead on Equality, Diversity & Inclusion (EDI) initiatives and quality benchmarking

· Embed co-production principles across HR processes

· Chair either or both of our EDI Working Group and Staff Forum, helping us rebuild and instil good engagement structures with staff

·  Run focus groups so we can properly understand themes and translate them into practical actions

· Work closely with recruitment and training colleagues to identify what support managers will need as we carry out rapid recruitment of support workers

· Deliver manager training, particularly on performance management, people management basics and new legal requirements linked to the Employment Rights Act

· Support with reviewing/refreshing relevant policies linked to those legislative changes

· Provide day-to-day employee relations support while also upskilling managers so they become more confident in handling issues themselves over time

What We’re Looking For

• CIPD Level 7 (or working towards) or equivalent
• Proven experience in workforce planning, leadership development, and cultural change
• Strong coaching, influencing, and analytical skills
• Commitment to inclusion, safeguarding, and the rights of people with learning disabilities
• Knowledge of CQC/Ofsted frameworks and sector reforms is a plus

Why Join Us?

At Centre 404, you’ll be part of a values-driven organisation that prioritises people. We offer a collaborative environment, meaningful work, and the opportunity to make a real difference.

We offer flexibility in terms to suit personal circumstances.  The role could be permanent or fixed term contract and could be split over four or five days per week.  The person is key and we are keen to make this hire fit both the requirements of the job and of the individual; that is when it works!

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. All offers of employment are subject to a DBS check, proof of eligibility to work in the UK and satisfactory references covering a five-year period.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889 

Legacy and In Memory Marketing Manager

£37,581 pa

Woking, Surrey GU21 4LL / Hybrid Working (minimum 40% in person collaboration per month)

About the role

We’re excited to be recruiting a Legacy and In Memory Marketing Manager to help grow and deliver WWF-UK’s legacy and in memory fundraising programme. This role will lead the planning and delivery of engaging multi-channel marketing activity that inspires supporters to consider leaving a gift in their will or giving in memory, helping to build long-term support for our mission.

You’ll manage a varied portfolio of campaigns across direct mail, digital, events and web, working closely with colleagues across fundraising, communications and data teams, as well as external agencies. Alongside delivering high-quality campaigns, you’ll play an important role in strengthening supporter journeys, embedding best practice in legacy marketing and championing legacy and in memory giving across the organisation.

This is a hands-on role suited to someone who enjoys combining creative thinking with strong planning, analysis and collaboration to deliver meaningful supporter engagement.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

· Experience delivering legacy, in memory or individual giving marketing activity that supports supporter growth and retention

· Proven ability to manage multi-channel campaigns from planning through to delivery and evaluation

· Strong project management skills, with the ability to manage multiple deadlines and priorities

· Excellent written and verbal communication skills, with a supporter-focused approach

· Experience working with campaign data, reporting and insights to improve performance

· Budget management experience, including monitoring spend and processing invoices

· Ability to build strong relationships with internal stakeholders and external agencies

· Understanding of fundraising regulation, charity law and data protection requirements

Desirable

· Experience working in legacy fundraising or long-term supporter engagement within the charity sector

· Knowledge of legacy and in memory supporter journeys and stewardship approaches

· Experience using CRM or campaign management systems

· Confidence representing an organisation externally or contributing to sector networks

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We're a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Introduction

The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.

This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.

Purpose of the Role 

Reporting to the Director of Partnerships, this exciting new role offers the opportunity to support NHP's internal expertise on Housing; ensure we have strong partnerships with Housing Providers and grow the offers of housing from Housing Providers across the UK, to support our growth as a charity. Essentially with more housing we can establish more Local House Projects (LHPs) and expand those that already exist, and in turn support more young people.

Working closely with senior leadership team (CEO, Director of Practice and Director of Partnerships), this role will lead on developing our first Housing Strategy and ensure we have the internal knowledge, expertise and capacity to grow our housing partnerships.

Key Responsibilities 

General 

• Lead the development and implementation of NHP’s Housing Partnership Strategy in collaboration with the Senior Leadership Team ensuring aligned with organisational priorities and growth of NHP. 

• Build, develop and sustain a strong pipeline of housing partners across all NHP locations- at both a local and national level. Maintain effective relationships with existing providers whilst identifying new business and strategic housing opportunities to grow supply. 

• Work closely with local authorities (and LHPs) to understand regional housing supply, demand and challenges- with a view to informing the Housing Partnership Strategy. 

• Develop and maintain a database of partnerships with Housing Providers, and opportunities for growth  

• Represent NHP at regional and national Housing Forums, conferences and events 

• Support Local House Projects to negotiate property offers and advocate for care-experienced young people and the NHP approach 

• Coordinate the Housing Community of Practice with one of the Practice Leads 

• Work with the Director of Partnerships to secure tangible opportunities to deliver Social Value opportunities- including collaborations and strategic opportunities.

• Support LAs to maximise the accommodation offer to care leavers through Section 106 agreements and their responsibility to Public Value in all commissioned services 

• Deliver ‘horizon scanning’ briefings to the NHP team so they are up to date with housing policy, progress and challenges to inform their work and practice 

Communications and Collaboration 

• Develop case studies and share best practice/our approach across the Housing Sector 

• Work closely with the Business Support Administrator and Admin Team to create and share communications about housing 

• Support the preparation of housing partnership updates, impact stories, and social media content. 

• Contribute to internal communications about partnership successes and learning. 

• Support the rest of the NHP team from time to time, as required.

You will be based at the NHP office in Crewe for a minimum of 2 days per week, but you will be expected to travel and attend meetings across the country on a regular basis.

For detailed information see full Job Description and Person Specification attached.

Benefits 

• 31 days annual leave plus bank holidays 

• 10% employer pension contribution 

• Enhanced maternity, paternity and adoption leave 

• Hybrid working option with at least two days a week in the office (Monday and Thursdays) 

• Quarterly team development days 

• Access to professional development and training 

• Access to psychological support via our external psychologists

Find out more

If you’re excited by the opportunity to build something transformative, we’d love to hear from you. 

We recently held a briefing session to provide more information about this role. You can watch the recording below:

https://us06web.zoom.us/rec/share/_az6Qsqxp0jc200iP7227b1fZ2tsPFLIYicvMkxeVT5iOEswGX92VY8i9LxmF-M.fgx73P6eNwBPgXHr
Passcode: Tkk%9$b^

How to Apply

To apply, please submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 12pm Wednesday 8th April.

We welcome applications from all backgrounds. If you require adjustments during the application or recruitment process, let us know. If you are care-experienced and meet all the essential requirements you will be guaranteed an interview.

We do not accept unsolicited CVs from recruitment agencies. 

Interviews

Shortlisted candidates will be invited to an in-person interview at the NHP Office in Crewe date to be confirmed. 

Further details will be provided to shortlisted candidates. 

Safeguarding Statement 
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies. 

General Requirements: Right to work in the UK, two professional references, and a DBS check. 

Support Coordinator

We’re looking for an enthusiastic and motivated individual to join the Haringey Team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11352 Stroke Support Coordinator

Location: Home-based, Haringey. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £28,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: This is a Maternity Cover role for 12 months, until 26 April 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 March 2026

First Interview (online): Friday 3 April, via Microsoft Teams.

Second Interview (face to face): Thursday 9 April, London EC1V 2PR

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with the retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have experience in:

• Providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
• Nurturing emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Service Desk Manager

Permanent, Full Time, Hybrid working

Location: This role can be based in any of  our UK offices (Cardiff, Edinburgh, London, or Warrington).

Salary - £48,576 for Cardiff, Edinburgh, or Warrington. £53,459 for London (including London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About Us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

About the role

This critical role leads our Service Desk in delivering responsive, high-impact second and third-line support across our core systems, applications and hardware. 

You'll champion clear, consistent processes that empower Helpdesk Analysts to resolve more issues at first contact, building a culture of continuous learning, collaboration and shared problem-solving. Acting as a senior escalation point for complex technical challenges, you’ll drive improvements to system stability, service quality and user satisfaction, while ensuring colleagues from around the world (including those working in French or Spanish) receive timely, thoughtful and effective support. 

At its heart, this role shapes a support function that is proactive, knowledgeable, and always focused on maximising organisational impact.

About you

You'll bring strong hands-on experience with Microsoft Windows environments and enterprise-level administration, with the ability to diagnose and resolve complex, multi-system issues at second-line level and beyond. With well-developed communication skills, you're confident supporting colleagues at all levels and are comfortable working within ITIL-aligned service management practices.

You'll have experience leading or guiding technical teams, ideally across multiple locations, and a deep understanding of modern Microsoft technologies, service desk tools, and the realities of providing dependable support in a busy environment.

Knowledge of ITIL, Microsoft 365 administration, infrastructure fundamentals or IT project methods would be a bonus, as would experience supporting teams in development or international settings.

Please see the role profile for a detailed breakdown of the skills, knowledge and experience required for this role.

Further Information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Are you a proactive Workplace or Facilities professional who thrives in complex environments? Do you enjoy creating great spaces and experiences for colleagues, members and visitors?

If you’re driven by purpose, sustainability and operational excellence, we’d love to hear from you.

The Institute of Physics (IOP) exists to help physics  and the people behind it realise their potential for society and the planet. Our work is shaped by three priorities: Skills, Science and Society, as set out in our ambitious 2024 – 2029 strategy.

Why work at the IOP?

We’re a friendly, inclusive organisation where people are supported to thrive. We offer competitive pay, strong development opportunities and a generous benefits package, including:

• Excellent pension scheme
• Private medical, dental insurance and healthcare cash plan
• Eye care vouchers, flu vaccinations and EAP
• 25 days annual leave plus floating bank holidays
• Flexible working options

About the role

We’re looking for a Workplace Manager for 12 months to oversee the end‑to‑end delivery of workplace and facilities operations across our London HQ and rented sites. This hands‑on role covers Hard FM, Soft FM, building compliance, meeting room operations, sustainability performance and overall employee experience.

You’ll ensure our spaces are safe, compliant, welcoming and productive supporting everything from hybrid working to high‑profile events. You’ll manage a small team and contractor network, build strong internal relationships, and use data to drive continuous improvement.

Key responsibilities include:

• Leading Hard FM, Soft FM and workplace services
• Managing suppliers and ensuring strong SLA/KPI performance
• Maintaining statutory compliance and audit‑ready documentation
• Overseeing meeting room and AV readiness
• Driving sustainability (energy, water, waste, carbon)
• Managing budgets and procurement
• Enhancing employee experience and workplace culture
• Owning business continuity planning
• Using BMS/CAFM data to optimise performance

Potential projects include: refurbishments, lifecycle replacements and workplace improvements.

Who you’ll work with

You’ll collaborate with colleagues across the IOP, as well as members, visitors, contractors and suppliers.

What you’ll bring

Essential

• Strong Hard FM and Soft FM experience in a complex building
• Knowledge of statutory compliance and health & safety
• Leadership experience across mixed‑skill teams and contractors
• Supplier and contract management expertise
• Ability to use BMS/CAFM data for decision‑making
• Excellent communication and stakeholder skills
• Customer‑focused approach and passion for great workplaces
• IWFM Level 4–5 (or equivalent) and IOSH/NEBOSH-level H&S competency

Desirable

• Personal alcohol licence/DPS experience
• Authorised person disciplines
• First Aid and Fire Marshal/Warden

We know great candidates don’t always match every requirement. If you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

Working arrangements

We operate a flexible, trust‑based working model. While some flexibility is possible, this role requires regular on‑site presence due to its operational nature. We also meet in person once a quarter at our King’s Cross HQ.

Why join us?

• Work in an award‑winning building designed for innovation and sustainability
• Be part of a collaborative, mission‑driven organisation with national and global impact
• Shape high‑quality workplaces that support science, learning and community
• Enjoy a culture that values inclusion, wellbeing and professional growth

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help. 

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.

Our values-driven approach means we recruit for values and train for skills.

The Role

Are you a strong and compassionate leader who knows Ofsted inside and out and believes great services for young people are built on relationships, accountability and trauma informed practice?

We're looking for a Regional Manager to lead, support and inspire Ofsted-regulated children, young people and family services across East and West Midlands. This is a pivotal role with real influence - shaping quality, culture and outcomes at a regional level.

What We Offer

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing and a Colleague Volunteering Programme with 1 day paid leave per year.

Earning Potential – optional overtime and refer a friend bonus scheme.

Please note P3 reserves the right to close this advert earlier than the stated closing date.

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

South West Team - Bristol and surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This post will cover the South West of England, with this position focusing on Bristol and the surrounding area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link.Please disclose on your application form if you have used AI for any part of your job application.

Interview dates: Interview Dates to be confirmed.

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support  -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Mansfield and Nottingham. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is full-time working 37.5 hours per week covering Mansfield Nightingale Court & Nottingham Crown Court.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

Family Support Worker - Greater Manchester

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

Greater Manchester region

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker on a full-time basis (35 hours per week), to deliver a high-quality family support service as part of our Greater Manchester Care Team.

Reporting to the Family Support Manager of the Greater Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Greater Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.