Supporter engagement officer jobs
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
Reporting to the Associate Director of Philanthropy, UK, the Philanthropy Manager will support the implementation of the UK Philanthropy team’s strategy, with a focus to identify, establish and develop new and existing high value relationships with individuals who have the capacity to support IRC at a five and six figure level. This is an exciting role working with senior stakeholders across IRC, in the UK and internationally, to cultivate and steward relationships with philanthropists to effectively solicit multi-year gifts to fund high-impact programmes that will deliver transformative change for IRC clients across the world.
As part of this, the Philanthropy Manager will:
· Develop and implement initiatives to identify, cultivate and solicit gifts from donors in the major gift range of £10,000 and above, both in partnership with the Director of Philanthropy and through account management of a discreet prospect portfolio
· Work closely with the Director of Philanthropy and the research function to identify and cultivate positive relationships with existing donors and new prospects to significantly grow our major donor pipeline
· Manage a portfolio of major donors through various personalised approaches, including face-to-face meetings, phone calls, events and written and verbal communications
· Develop personalised donor stewardship plans with the aim of increasing their engagement and uplifting their support to achieve the revenue target for the UK Philanthropy team and the overall revenue target for the International Philanthropy team
· Lead on gift management, reporting and proposal development for new prospects and existing donors, ensuring timely and accurate communications that match the individual’s requirements
· Identify and deliver unique stewardship and cultivation opportunities for donors
· Maintain thorough and up to date files and records relating to major donors
· Maintain strong knowledge and understanding of IRC’s work in the UK and around the world
· Collaborate proactively with a network of internal and external senior stakeholders, garnering their support and influence in the development of relationships with philanthropists
· Contribute to profile raising of the IRC’s Philanthropy programme and the IRC more widely through proactive networking and external engagement with potential donors and their advisors
· Proactively collaborate with other members of the Philanthropy team, supporting the delivery of the wider Philanthropy strategy as required
· Carry out administrative activities and other duties, as required, to maximise fundraising.
Scope and Authority
Authority: This position is responsible for supporting the delivery of Philanthropy and contributing to the identification, cultivation and stewardship of £10,000 and above gifts from HNWIs.
Key Working Relationships
· HNWI donors and prospects
· Third party philanthropy advisors
· Key contacts across IRC in UK and internationally:
o International Philanthropy Team
o USA Philanthropy
o Engagement with the UK and International Board
o Global Partnerships and Philanthropic Services
o Communications team
o Policy and Advocacy team
o UK Finance team
o Country Programme and regional teams, the Awards Management Unit as well as IRC’s Technical Units
o President’s Office and Executive Director of IRC- UK
KEY ACCOUNTABILITIES
Partnership identification, cultivation and stewardship (65%)
· Manage a portfolio of HNWI prospects and donors, working closely with the Director of Philanthropy to cultivate successful, high-impact relationships
· Collaborate with colleagues to develop transformative funding opportunities, create tailored plans for the cultivation of donors, deliver unique stewardship and cultivation opportunities, and coordinate internal and external meetings to drive donor relationships forward.
Partnership Management (25%)
· Lead on the creation of inspiring and engaging impact reports and proposals for donors, ensuring timely and accurate communications that are matched to the requirements of donors.
· Use Salesforce and IRC’s internal grant management system, OTIS, to keep clear and accurate records of donor communications and interactions related to all donor relationships
Team collaboration (10%)
· Contribute to the wider ambitions and shared objectives of the Philanthropy team as part of the HNWI Pillar
PERSON SPECIFICATION
Essential
Skills, Knowledge and Qualifications
· Knowledge and understanding of the principles and methods of philanthropy fundraising**
· Excellent communication and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communications**
· Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC**
· Ability to identify potential donors, produce donor stewardship plans and be able to implement and execute them
· Ability to influence and negotiate with a broad spectrum of stakeholders, ensuring best possible outcomes for the IRC
· Excellent attention to detail
· Excellent Microsoft Office software skills including Excel
· Demonstrable ability to prioritise and organise own workload and meet conflicting deadlines
· Ability to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities
· Ability to work collaboratively with members of a fundraising team and across departments, whilst managing conflicting priorities and deadlines in a busy working environment
Experience
· Demonstrable experience of securing gifts from high net-worth individuals**
· Demonstrable experience of writing persuasive and creative proposals and correspondence in a range of relevant styles
· Demonstrable experience of managing a portfolio of high net-worth individuals and relationships with senior stakeholders in a fundraising or corporate context**
· Demonstrable experience of supporting the implementation of events with wealthy individuals and influential contacts
· Demonstrable experience of managing information on a fundraising database e.g. Salesforce
· Demonstrable experience of compiling information from various global stakeholders in order to create compelling tailored proposals and reports
· Demonstrable experience of supporting a team and implementing new administrative systems and processes
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have what it takes to be part of the Walking With The Wounded team? We have a fantastic opportunity for a Financial Controller with experience of running the day-to-day financial operations of a dynamic charity. We are an ambitious charity with ambitious goals that needs a Financial Controller to support the charity in achieving these goals. If your attitude matches this, you will find a perfect home within our Finance team.
This is a broad role that will include a wide range of responsibilities. The Financial Controller is responsible for managing the daily and weekly tasks of the Finance team, as well as periodic tasks that are less frequent. These tasks include (but are not restricted to) all aspects of bank and cash, raising of invoices, generating BACS payments, all Finance input into payroll, VAT returns, Gift Aid claims and response to ad hoc queries from our front-line staff. The Financial Controller managers one Finance Assistant and reports into the Head of Finance. The Head of Finance leads on budget setting, forecasting and monthly / quarterly / annual reporting, and the Financial Controller will support where needed. The Financial Controller will also be the lead contact with external auditors following year end.
The tasks outlined here and in the job description will not remain static and can be tailored to the experience of the successful applicant, therefore this role is ideal for someone who is looking for a challenge and to develop their skills in a supportive and dynamic environment.
For an informal discussion please contact Marc Brady, Head of Finance.
Walking With The Wounded deliver employment, mental health & care coordination programmes to veterans & their families in collaboration with the NHS.
The client requests no contact from agencies or media sales.
Do you love telling compelling stories? Interested in a role supporting a diverse & interesting organisation? We want to hear from you!
We are looking for a skilled and motivated Trust Fundraiser to join our Communication and Fundraising Team. In this new role, you’ll help secure funding that enables us to support our Diocesan Fundraising Operations for current and future endeavours! You’ll be responsible for researching, writing and submitting high-quality grant applications, as well as nurturing relationships with existing and new grant funders. Your work will directly support the sustainability and growth of our diocese for the next generation.
From creating persuasive funding proposals to managing reporting and impact updates, you’ll play a key role in ensuring our funders see the difference their support makes across the Diocese of Salford. Working closely with colleagues within the team and across the diocese, you’ll coordinate information, track deadlines, and ensure funding is managed in line with funder requirements and best practice.
With your attention to detail and strong organisational skills, you’ll help us grow income and strengthen partnerships.
About the Role
Appointment Type: Full-time, Permanent
Working Hours: 35 hours per week, Monday - Friday. Applicants seeking compressed or reduced hours or flexibile working arrangements will be considered.
Location: Diocese of Salford Cathedral Centre - 3 Ford Street, Salford M3 6DP
We’re happy to discuss flexible and hybrid working arrangements and are keen to support a healthy work–life balance.
Salary & Benefits: £ 32,117 - £36,885, 25 holidays, plus statutory bank holidays and 5 Diocesan closure days.
Main Responsibilities
- Work collaboratively with the Senior Fundraiser to secure major gifts for capital and revenue projects, (predominantly trusts, grants and foundations but this could also include major donor and corporate gifts.)
- Create a trust and foundation funding plan for each fundraising target.
- Prepare and submit compelling and persuasive grant applications for each plan.
- Manage and fulfil grant reports and feedback for each live grant.
- Build a pipeline of potential funding opportunities from trusts and foundations.
- Ensure a database of funders and grant applications is created and maintained.
- Research and analysis to identify funding opportunities with trusts and foundation to develop future plans.
- Work collaboratively with the Senior Fundraiser and the Individual Gifts Officer to set up a new CMS and explore and develop other fundraising income streams.
- Create support documents for parishes to enable them to proactively apply for small grants including National Lottery’s ‘Awards for All’ scheme.
- Research and keep abreast of industry activity and trends.
- Undertake any other reasonable tasks as required.
Safeguarding: The Diocese of Salford is committed to safeguarding and promoting the welfare of children and young people. The post-holder will be expected to contribute to a positive culture of safeguarding within the organisation. All employees of the Diocese are expected to work to promote the safeguarding of vulnerable groups.
They must familiarise themselves with and adhere to the procedures on how to deal with allegations or concerns of abuse and the Church’s Safeguarding Policies and Procedures which can be found at our Diocesan website for future details.
Salford Roman Catholic Diocesan Trustees Registered Charity - Registered Charity No. 250037
Closing date for applications: 5pm on Monday the 16th February 2026
The client requests no contact from agencies or media sales.
Lead complex, high-impact services that support people to live well and help shape the future of social care in Southend.
Applications close: 9 a.m. Thursday 26th February 2026
Location: Southend-on-Sea and services-based
About Southend Care
Southend Care is a wholly owned local authority company delivering a broad range of adult social care services, including older people’s care homes, domiciliary care, supported living, mental health services and community-based provision.
Operating across multiple locations with a lean, committed leadership team, the organisation is known for its adaptability, responsiveness and ability to manage change in a challenging and fast-moving environment.
With a refreshed board, new non-executive directors and a renewed focus on culture, engagement and commercial resilience, Southend Care is looking ahead with confidence. We are also on a journey towards providing services for children and young people, so there has never been a better time to join us.
About the role
Southend Care is seeking an experienced, hands-on Director of Operations to play a pivotal role in leading and shaping high-quality social care services across the city. This is a rare opportunity to join a values-driven, commercially aware organisation at an exciting point in its evolution, helping to strengthen operational performance, embed a positive culture and support sustainable growth.
As Director of Operations, you will take overall responsibility for the operational leadership, quality, safeguarding and performance of services. Working closely with the Managing Director and Director of Corporate Services, you will provide visible, credible leadership to managers and frontline teams, ensuring services are safe, person-centred and financially sustainable.
You will play a central role in developing managers, strengthening consistency across services, improving engagement with stakeholders and service users and supporting opportunities for service development and growth.
This is a genuinely hands-on role in a small senior team, requiring someone who is comfortable rolling up their sleeves while also contributing strategically to the organisation’s future direction.
Who we are looking for
We are looking for an operationally strong, people-focused leader with senior experience across social care and a deep understanding of regulated services. You will bring credibility in areas such as safeguarding, quality improvement and service delivery, ideally in older people’s services, domiciliary care, mental health or supported living.
You will be comfortable working autonomously in a lean environment, visible and approachable in your leadership style and confident holding managers to account while building trust and rapport.
Commercial awareness, adaptability and a collaborative mindset are essential, as is a genuine commitment to service user and staff experience.
Above all, you will bring the energy, personality and practical leadership needed to thrive in a close-knit team and help Southend Care continue to evolve and succeed.
Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.
Applications for this role close at 9 a.m. Thursday 26th February 2026.
We’re an executive search firm working across third sector, education and membership sectors to transform leadership and inspire change.
Director of Income Generation & Business Development
Salary - £55,000 - £60,000 dependent on experience
Location: Leeds (hybrid working)
For over 50 years, Leeds Women’s Aid has been a lifeline for women and children experiencing domestic violence and abuse. The organisation has grown significantly, from a c.£600–700k income charity 10 years ago, to one now approaching £5m annual income. With this growth comes bold, renewed ambition to diversify income, strengthen influence and ensure LWA’s voice, values and impact are communicated with clarity and confidence to reach those who need them most.
It’s an exciting time in LWA’s development. With a growing footprint, deeper community roots, expanding services and renewed ambition to influence systemic change for women. This newly established Director of Income Generation & Business Development role is designed to bring together income generation, marketing and communications, and retail under one strategic umbrella to shape the next chapter of LWA’s development and impact.
As Director of Income Generation & Business Development you will set the strategic direction for all income related activity across the charity, ensuring LWA develops a sustainable, diversified income portfolio that is aligned with the charity’s purpose and values. This is an opportunity to shape a sustainable future for LWA – ensuring it can continue to grow its impact and that its work remains rooted in the voices and experiences of women and children.
You’ll play a key role in the Senior Leadership Team, contributing to collective leadership, organisational governance and the long-term resilience and strategic direction of the charity.
As Director of Income Generation & Business Development you will:
- Strategically lead a multi-year income generation and business development strategy, setting key objectives and enabling diversification that aligns with LWA’s values and new organisational strategy.
- Provide strategic leadership for marketing and communications, ensuring organisational-wide narrative building that reflects the values and impact of LWA, while championing the voices of women and children.
- Ensure strategic leadership for LWA’s retail function, developing growth strategies that balance community impact alongside financial performance.
- Develop compelling, adaptable cases for support that reflect LWA’s impact and ambitions, ethically and meaningfully embedding survivors’ voices.
- Strengthen organisational resilience through income diversification beyond statutory funding, establishing strong communities of support and identifying opportunities for growth.
- Work collaboratively with the Director of Services & Engagement and Director of Strategy, Partnerships & Influence to identify and develop new commissioning and business development opportunities, ensuring viability and strategic alignment.
- Represent LWA with authenticity, integrity and sensitivity to ensure the values of the organisation are upheld and that organisational decision making reflects women-centred principles.
The role would best suit:
- A senior income generation leader, with broad multi-stream experience and a proven track record of strategically driving growth and diversification of fundraised income.
- A strategic leader with the ability to develop a team across income generation, marketing and communications and retail.
- An individual with experience of developing income generation strategies that intersect with organisational strategies and ambitions.
- Someone with the ability to balance income generation with ethical storytelling/responsibility, public accountability and regulatory considerations.
- An individual who demonstrates commitment to LWA’s values and the Nolan Principles: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
- Someone with demonstrated commitment to, and understanding of, women-led and women-centred support services, including the importance of trauma-informed, inclusive, and empowering practice for women and girls.
Please get in touch as soon as possible to express an initial interest, the deadline for applications (CV and Application Questions) is Tuesday 24th February with first stage interviews scheduled to take place Thursday 5th/Monday 9th of March.
Due to the nature of the services provided and the population supported, this post is subject to an Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010, and therefore the postholder must be female. This requirement is applied lawfully and proportionately, reflecting the organisation’s provision of specialist women-centred services and the need to maintain safety, trust, and authenticity in leadership and external representation.
Appointment to this role will be subject to safer recruitment checks, including satisfactory references, right to work verification, and a Disclosure and Barring Service (DBS) check at the appropriate level.
Join Our Team as a Parish and Appeals Fundraiser
Join a small, friendly team. Shape something new. Make a real impact.
We’re looking for a Parish and Appeals Fundraiser to join our growing and supportive fundraising team at an exciting time of development. This is a brand-new role where you’ll help shape our approach to fundraising from the ground up — growing and supporting individual giving in our parishes, helping to build a new CMS, developing diocesan-wide appeals, and co-creating a simple and effective legacy campaign.
You’ll be working in a collaborative, welcoming environment with people who are passionate about making a difference and open to new ideas. We’re looking for someone who enjoys working with people, is organised and detail-focused, and is comfortable working across different platforms.
About the Role
Appointment Type: Full-time, Permanent
Working Hours: 35 hours per week, Monday - Friday, though reduced hours and flexi-time will be considered.
Location: Diocese of Salford Cathedral Centre - 3 Ford Street, Salford M3 6DP
We’re happy to discuss flexible and hybrid working arrangements and are keen to support a healthy work–life balance.
Salary & Benefits: £ 30,131 - £33,406 per annum, 25 holidays, plus statutory bank holidays and 5 Diocesan closure days.
Main Responsibilities
- Work collaboratively with the Senior Fundraiser to refine and roll-out the parish fundraising programme.
- Work collaboratively with the Senior Fundraiser and Deputy Chief Operating Officer to devise and deliver a programme of annual diocesan appeals.
- Develop and deliver clear and engaging content for print, digital, website and social media elements of the appeal.
- Ensure donors and users have an accessible and seamless experience across all channels.
- Ensure projects are delivered within budget, checking and seeking advice where necessary.
- Implement and maintain a diocesan Customer Management System
- Prepare and share donation reports and feedback for each parish programme and diocesan appeal.
- Review and analyse reports to gain insights into donor behaviour and improve future fundraising activity.
- Develop and implement a simple legacy strategy
- Work collaboratively with the Senior Fundraiser and Trust Fundraiser to explore and develop other fundraising income streams.
- Research and keep abreast of industry activity and trends.
- Undertake any other reasonable tasks as required by the department/ diocese.
Safeguarding: The Diocese of Salford is committed to safeguarding and promoting the welfare of children and young people. The post-holder will be expected to contribute to a positive culture of safeguarding within the organisation. All employees of the Diocese are expected to work to promote the safeguarding of vulnerable groups.
They must familiarise themselves with and adhere to the procedures on how to deal with allegations or concerns of abuse and the Church’s Safeguarding Policies and Procedures which can be found at our Diocesan website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract length: Permanent
Location: North West London
Hours per week: 35, working Sunday - Thursday, 9am-5pm
Salary: £28k-£34k pa depending on experience and knowledge
Closing date for applications: Saturday 31st January 2026. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible
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Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.
At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.
This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.
Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.
We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.
Generally, you will:
- Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
- Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
- Manage your team in an inclusive and collaborative way, enabling and empowering them
- Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals
To be successful in this role, you need relevant experience in:
- Experience working with dogs, preferably in a shelter environment
- Knowledge of dog behaviour, training and welfare
- Experience of successfully motivating, managing, and developing a high performing team and managing performance
- Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks
Please note that successful candidate(s) will be asked to evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Aquilas is excited to be supporting a much loved young persons charity to recruit a dynamic Senior Corporate Partnerships Fundraiser to join their dedicated and passionate fundraising team.
This is an exciting opportunity to make a real difference to a wonderful charity and help them shape their corporate fundraising programme - driving both the growth of new, high-value relationships and the nurturing of long-term corporate partnerships.
Key Responsibilities
- You'll blend strategic thinking with hands on relationship management. From developing innovative proposals to creating inspiring engagement plans.
- You will meet corporate partners face to face to inspire income generation activities and to increase the impact of the partnership.
- To maximise corporate income through exceptional stewardship, compelling storytelling, and a shared belief in the power of partnership.
- Inspire and grow corporate partnerships — expertly manage and deepen existing relationships while identifying and securing exciting new opportunities.
- To deliver excellent stewardship — ensuring every partner feels recognised, connected, and motivated to increase their impact.
- Lead creative pitches and proposals — develop sponsorship packages and partnership concepts that align with our mission and deliver measurable results.
- Drive strategic new business — network, prospect, and engage with purpose to bring in high-value, long-term supporters.
To be successful as the Senior Corporate Fundraising Officer you will need:
- Proven success in corporate, major donor or partnerships fundraising or proven transferable relationship management.
- Exceptional communication skills — confident presenting, pitching, and writing with impact.
- A creative, proactive mindset — always spotting new opportunities and turning ideas into action.
- Experience managing four to five-figure partnerships
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button
Applications will be reviewed on a rolling basis
Aquilas are wholly committed to equality of opportunity and diversity and we warmly welcome applicationsfrom all suitably-qualified candidates. We are truly invested in our candidates and being supportive and informative throughout the application journey
What’s on Offer
Salary: £30,000 - £35,000 per annum
Location: Hampshire / Hybrid
Comprehensive benefits package which includes flexible working options, 28-days holiday, group pension scheme, life assurance, HSF Health cash plan, blue light discount and opportunities for professional development and growth and working in a supportive and collaborative work environment.
Salary: FTE £30,878 per annum, pro rata (£16.97 per hour)
Location: Peterborough - fully onsite during training, moving to hybrid afterwards.
Contract: 12-month fixed term, part-time (17.5 hours per week).
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878 per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
- You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
- You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
- As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
- Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
- Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 378
Salary range: £25,630 - £30,490 (depending on experience) + 8% shift allowance per annum
Hours: 35 hours per week covering a range of shifts (between 7am and 10pm for Monday to Friday, and 8am to 4pm for Saturday and Sunday).
Typical shifts include: 7am – 3pm / 8am – 4pm / 10am - 6pm / 2pm – 10pm.
Location: Coventry
Job reference number: 1641
An exciting opportunity has arisen for an Arrest Referral Worker in our CARS team, which has had, and continues to receive national recognition.
Cranstoun are proud to work with the West Midlands Police Crime and Commissioner to deliver the Cranstoun Arrest Referral Service within the custody suites of West Midlands Police, and West Midlands Courts, offering drug and alcohol using offenders the opportunity to break the cycle of substance related crime.
Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on peoples’ lives!
You will work between police custody and criminal courts. You will assess, advise and refer offenders, providing them the opportunity to access treatment to address their substance use. Working with courts, you will promote the use of Community Sentence Treatment Requirements (Drug Rehabilitations Requirements and Alcohol Treatment Requirements) amongst all court professionals and the judiciary, contributing to Pre Sentence Reports and advocate for our service users
You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support (including naloxone provision), as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.
Applications for part time hours will be considered.
All roles within this service are subject to enhanced DBS checks and West Midlands Police vetting.
For more details and to apply, please visit our website via the apply button.
Closing date: Sunday 31st January 2026.
Role details
Start date: TBC
Salary: £48,750 per annum (inclusive of £3,990 South East weighting)
Location: Hybrid: need to be available to work from London Office and occasional national travel
Working hours: Full time: 35 hours per week
Contract: Permanent
Annual leave: 30 days plus statuatory bank holidays (if full time). All Women in Prison staff also receive an additional 3 days of leave between Christmas and New Year.
Pension scheme: Women in Prison provides an auto-enrolment pension scheme with 5% contributions from the employer and 3% from the employee.
Job purpose
This role will lead and coordinate Women in Prisons’ external communications, platforming the voice of women with lived experience of the criminal justice system to raise the organisation’s public profile and awareness of the criminalisation of women.
Key Responsibility Areas
- Lead and develop comprehensive communications strategies to raise WIP’s profile for influencing, fundraising and impact and that align with our vision and mission.
- Build public engagement and awareness, leading on campaign development and delivery
- Oversee the production of Women in Prison’s publications.
- Platform the voice of women with lived experience of the criminal justice system in all external communications.
- Manage WIP’s Spokesperson network
- Develop, build and contribute to high quality and authentic partnerships and relationships with stakeholders including journalists.
- To be a member of the extended leadership of Women in Prison, modelling feminist leadership, anti-oppression and empowering, values-led, collective leadership for the organisation.
For the full list of responsibilities, please download the recruitment pack.
To apply
Applications close: 2nd February 2026 at 9am
Interviews: TBC
If you require reasonable adjustments to support you during the application process, please contact the HR team on hr@wipuk .org.
We are happy to invest in developing the right person, so you are welcome to apply even if your professional experience does not fully meet the job description or person specification.
We particularly encourage applications from Black, Asian and minoritised women, and women who have personal experience of the criminal justice system.
In line with legal requirements and the nature of our work, this role:
- Is restricted to women only as a genuine occupational requirement
- Requires the right to work in the UK
- Is subject to a Basic DBS check
- Requires that the post holder is not automatically disqualified by (or can obtain a waiver from) the Charity Commission
The client requests no contact from agencies or media sales.
Open Rights Group (ORG) is recruiting for a Pre-Crime Programme Manager
The Pre-Crime Programme Manager leads our work on predictive policing and surveillance within the criminal legal system and counter-terrorism policy, with a particular focus on raising awareness of, and challenging, the impact on over-policed and over-surveilled communities.
They are responsible for the development and implementation of the Pre-Crime programme, working with the Senior Management Team (SMT) and other staff to expand the programme’s profile, network and funding opportunities.
As a Programme Lead, they will also be responsible for working with the SMT and other Area or Programme leads to further develop and uphold ORG’s values and collaborative working culture. They will be recognised as an issue-expert and senior leader within the organisation.
Activities
This is a permanent position at Open Rights Group, and we have secured a number of project grants to deliver the following activities:
- Lead and manage the Safety Not Surveillance (SNS) Coalition, the UK’s only coalition fighting to prohibit AI- and data-driven predictive policing. SNS brings together grassroots partners with national organisations to build power in communities, secure media coverage, engage decision-makers and mobilise those with lived experience.
- Develop detailed policy positions on the deployment of AI and data-driven technologies by private and public actors in criminal justice, immigration and national security.
- Advocacy to encourage decision makers, including MPs, Lords, Government departments and the Information Commissioner’s Office, to adopt ORG’s and the coalition’s recommendations.
- Conduct campaigns that raise awareness of the threats posed to people’s digital rights by the data-driven technologies in policing and counter-terrorism, as well as more broadly.
- Through research and FOIs, help build a legal case with our partners against covert Police-led pathways under Prevent, the UK’s counter-terrorism programme.
- Opportunities to campaign against digital ID, the Online Safety Act and to protect freedom of expression.
What we’re looking for
Above all else, we need a passionate and effective advocate. And as regards the rest, we’re more interested in your skills, rather than your knowledge.
You might be knowledgeable on the current and emerging technologies impacting policing and the criminal justice system.
You will likely have experiencing managing multiple projects addressing harms impacting communities that are marginalised and made vulnerable by society.
You might have a strong policy background with an interest in human rights, policing, surveillance or draconian technology.
You will have the capacity to perform simultaneous roles such as research, project planning and creating communication outputs and have the creativity and lateral thinking skills to ideate interventions and disrupt harms.
You may be bringing a wide range of contacts to the role or have the skills to build relationships with diverse stakeholders with sensitivity to their aims and values.
What the job will involve
- Research: for example on the impact of current data processing practices under the Prevent Duty on individuals and targeted communities.
- Drafting policy documents: including public-facing documents such as consultation responses and reports.
- Outreach to policy-makers: including engagement with UK MPs, Lords and councillors.
- Feeding into our campaigning work: through collaboration with our Campaigns Manager, to ensure that your policy research is fed into our campaigning and grassroots activism.
- Coalition building: through collaborating with other team-members to expand our coalition of cross-sectoral allies.
- Creating comms outputs: such as blog and video posts summarising policy submissions and campaign materials.
- Some public speaking: such as giving press quotes and interviews, as well as representing ORG at external events.
- Programme management: for example, setting goals, objectives and key performance indicators for the programme to deliver.
- Project planning: including identifying further opportunities and partnerships for programme growth.
What we’re like
ORG is a vibrant digital rights campaigning organisation. Founded in 2005, we have over 20,000 members and supporters and 10 local groups across the UK.
We uphold our human rights to free expression and privacy. We condemn and work against repressive laws or systems that deny people these rights.
We campaign, lobby, go to court – whatever it takes to build and support a movement for freedom in the digital age.
Our remote team is spread across the UK. We’re a supportive, flexible group with high standards. We’re innovative and agile. You’ll work hard but be rewarded by the impact you collaboratively achieve.
We take staff well-being seriously and meet up regularly for in-person work and social events.
How to Apply
To apply, please submit a CV and a completed application form (downloadable when you click 'how to apply') by 9am on Monday 2 February 2026.
Please ensure that your email has the subject heading ‘Pre-Crime Programme Manager Application’ and that all attachments are sent in PDF or ODT format.
Interviews for short-listed candidates will be held online in the week commencing 9 February 2026, with the second and final interview taking place in-person the following week, starting from the 16 February 2026.
If you require any of these documents in an alternate format please contact us.
Candidates must be eligible to work in the UK.
ORG is an equal opportunity employer. We believe that a diverse and inclusive team working in a supportive environment is vital to the success of our work. We particularly welcome applications from candidates from marginalised and racialised backgrounds, as well as applications from disabled and LGBTQIA+ candidates.
The client requests no contact from agencies or media sales.
The Partnerships Manager will play a pivotal role in delivering Youth Futures Foundation’s Employer Strategy.
You will embed and scale evidence-based practice across employer networks to create systemic change in how employers recruit, develop and retain young people.
This role focuses on influencing employer behaviour at scale – using evidence, partnerships and networks to embed the evidence of what works across organisations, sectors and places. It does not involve delivering employability support or 1:1 services to employers or young people.
You will be skilled at:
- Influencing organisational or systems-level change
- Translating research and evidence into practical action
- Working through partnerships, intermediaries and networks to achieve scale.
You will work with employer organisations, networks, sector bodies and system actors to ensure that Youth Futures’ evidence shapes decision-making, practice and investment – improving young people’s access to good work over the long term.
You will have a passion for tackling youth unemployment and a strong interest in equity, diversity and inclusion issues.
This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information and a full job description, please download the Recruitment Pack.
HOW TO APPLY
Click on the 'Apply on website' button below to apply online. The closing date for applications is Sunday 1 February 2026 at 23:59.
As part of Youth Futures Foundation’s safeguarding policy, all employees are subject to a basic Disclosure and Barring Service (DBS) check, some positions may require an enhanced level disclosure.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PA
Empower Change as a PA to the CFMO!
Join World Vision UK as a Personal Assistant to Drive Fundraising and Marketing Success
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Position: PA to the Chief Fundraising & Marketing Officer
Location: Hybrid/Milton Keynes (onsite 2 days per week)
Hours: Full Time 36.5 per week
Contract: Maternity Cover - 12 Month Fixed Term Contract
Salary: Circa £30,874 per annum good range of benefits
Closing Date: 6th February 2026. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified
Interview Dates: W/C 9th February 2026, in person
About the Role
World Vision UK is offering an exciting opportunity for a highly motivated and enthusiastic individual to join our team as the Personal Assistant (PA) to the Chief Fundraising & Marketing Officer (CFMO). This role is pivotal in supporting our mission to make a lasting difference in the lives of vulnerable children around the world.
Key Responsibilities
· Executive Support: Provide comprehensive administrative support to the CFMO, including managing schedules, organising meetings, and handling correspondence.
· Liaison Duties: Serve as the primary point of contact between the CFMO, internal teams, and external partners, ensuring seamless communication and coordination.
· Organisational Tasks: Assist in the preparation of reports, presentations, and other materials as required, ensuring all documents are accurate and delivered on time.
· Event Coordination: Organise and coordinate meetings, conferences, and events, ensuring all logistics are effectively managed. This includes all directorate wide meetings such as prayer meetings, team away days and social gatherings.
· Project Management: Support the CFMO in various projects, ensuring deadlines are met and objectives are achieved.
· Managing Travel and External Engagements: Our CFMO is externally facing approximately 30% of the time, your travel management skills are critical. This will include planning and booking flights, accommodations, transportation, and itineraries to ensure smooth and efficient travel experiences.
· Cross Directorate Support: As a PA to the CFMO, you play a crucial role in supporting not just the CFMO but the entire directorate
About You
We are looking for someone with:
· Proven Experience: A successful track record of supporting directors or chief executives, demonstrating the ability to work efficiently within an organisational framework.
· Organisational Skills: Exceptional organisational abilities with a keen attention to detail, ensuring all tasks are completed accurately and efficiently.
· Communication Skills: Excellent written and verbal communication skills, capable of liaising effectively with a broad range of stakeholders.
· Motivation and Enthusiasm: A proactive and enthusiastic approach to work, with a passion for contributing to a mission-driven organisation.
· Flexibility: The ability to adapt to changing priorities and work effectively in a dynamic environment.
If you are looking to leverage your skills and experience in a role that offers both challenge and reward, we invite you to apply for this exciting opportunity. Together, we can create a better future for children in need.
All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.
In addition to the salary offered, we offer:
· A flexible and supportive working culture
· Pension scheme (with employer contributions)
· Generous holiday allowance
· Free parking (Milton Keynes office)
· Opportunities for faith-based gatherings, prayer, and devotionals
· A welcoming, purpose-driven team who are passionate about making a difference
About the Organisation
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.
Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
You may also have experience in areas such PA, Personal Assistant, Executive Assistant, Administrator, Senior Administrator, Admin Manager, Administration Manager, PA to CEO, Personal Assistant to CEO, Exec PA, Executive PA.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We’re looking for an Events Manager to lead the delivery of a diverse and strategically focused events portfolio at Leeds Beckett University. This is a key role within the Stakeholder Engagement and Events team, responsible for ensuring events are purpose-driven, high quality and aligned with the university’s brand, reputation and student recruitment objectives.
In this role, you will plan, manage and deliver a broad programme of events that support the university’s strategic priorities. This includes responsibility for large-scale, high-profile events such as graduation ceremonies, alongside a varied portfolio of stakeholder, partnership and engagement events. You will ensure each event is designed to tell the university’s story, showcase its strengths and create positive, memorable experiences for prospective students, students, partners, staff and wider audiences.
You will provide leadership and direction to event and partnership officers, project teams and external suppliers, overseeing event planning, logistics, budgets, risk management and evaluation. Strong project management skills are essential, as you will manage multiple events simultaneously, often to tight deadlines, in a fast-paced environment.
Working closely with colleagues across marketing, communications, recruitment and academic services, you will ensure events are effectively promoted, consistently branded and clearly aligned with audience needs and strategic outcomes. You will use insight and feedback to evaluate impact, improve delivery and demonstrate the value of events in enhancing brand reputation, strengthening relationships and supporting recruitment.
At Leeds Beckett, we value diverse perspectives and offer generous annual leave and strong support for professional development. Join a collaborative team committed to delivering outstanding events that bring the university’s strategy to life and create lasting impact.
The client requests no contact from agencies or media sales.

