Supporter experience officer jobs

About Finance at Hope into Action 

The finance function of Hope into Action is small team comprising the Finance Manager, the Finance Administrators (job-share) and a volunteer reporting to the Head of Operations. It is largely paperless and supports our 44 staff with accounts payable and receivable functions. It works in conjunction with the other departments to deliver timely, accurate and strategic financial information for both the Executive Team and the Board of Trustees.

About the role 

The Finance Manager is a key role in enabling Hope into Action fulfil its vision of every church lovingly making a home for those experiencing homelessness.

The role is broad ranging; from managing the Finance Administrators, supporting their work when needed and also producing the monthly management accounts within our target of 10 working days from the month end.

In addition, you will support the year end work by producing the schedules required by auditors, take a lead in the annual budgeting process, produce the biannual investor statements and compile the Gift Aid returns. 

You will be expected to meet regularly with budget holders to help them achieve their targets and/or devise a plan to bring them back on track.

About you 

We are looking for a self-motivated person with a passion for our work, tenants, staff, churches and mission. You will be adaptable and equally comfortable with bank reconciliations as writing a commentary on the management accounts. We employ people of hope where humility, a genuine desire to love and serve others, and strength of character are as important as any job description. This is reflected in our six core values: strength, hope, action, love, open ears (listening) and mutuality, or “Shalom” as we sometimes call them.

You will have a track record of finance experience but also be relatable; able to support staff with little or no financial experience. You should have a passion for the homeless, churches and our vision & values. 

We value diversity and recognise that a diverse team will help us raise our performance in empowering those we serve. We are interested in your individual skills, strengths, knowledge and experience.

About us 

We believe that everyone has the right to a home and churches have the power to meet the tragedy of homelessness in their community.

Starting 15 years ago, we have grown into a mature organisation working with over 100 churches running 126 homes for over 400 tenants.

We have won numerous awards both secular and Christian including from the Guardian newspaper, Homeless Link and Centre for Social Justice.

We provide not just shelter and housing know-how, but also the friendship of a church, we are passionate about harnessing the social, financial and spiritual power of churches to enact real change both in them and our tenants.

Our first home had a real heart for men coming out of prison. Homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human trafficking. 

Roughly, 50% of our homes are in our ‘line-managed cities’ (Peterborough, Norwich, Nottingham, Cambridge), the other 50% are found across a further 30+ towns which we franchise into.  

We encourage others to replicate our model through franchising. The tragedy of homelessness is in every community.   Our vision is for every church to lovingly provide the homeless with a home.

Working at Hope into Action can be incredibly rewarding. We offer the opportunity to work in a supportive and flexible environment.

Job description

Stella Maris is the official maritime charity of the Catholic Church.  We are looking for a Regional Port Chaplain for Immingham and the South Humber Ports to support seafarers, fishers and their families.

In this unique and rewarding role, you'll be the welcoming face of Stella Maris in your region, visiting ships, listening to crew members, and offering practical, pastoral and spiritual support to anyone in need, regardless of faith or background.

About the role

No two days are the same.  You might spend the morning visiting ships and listening to crew members' stories, help someone contact their family back home, support a seafarer in crisis, or offer a quiet moment of prayer on deck.

You'll also recruit and support a team of volunteers, work closely with other maritime charities and local partners, and build strong relationships with parishes, dioceses, and port authorities.  You'll be part of a nationwide network of Stella Maris chaplains, supported through regular meetings, retreats and professional development opportunities.

Key responsibilities

• Visit ships regularly to meet seafarers and fishers, responding to their pastoral, practical and spiritual needs.
• Provide practical help such as transport, communication access, and emergency or crisis support.
• Offer spiritual care to Catholic seafarers and facilitate the religious needs of those from other faiths.
• Recruit, train and support Stella Maris volunteers.
• Work collaboratively with other maritime charities.
• Maintain strong relationships with local parishes, the Diocese of Nottingham, and port stakeholders such as the Harbour Master, shipping agents and welfare committees.
• Support local fundraising and awareness initiatives alongside the charity's national team.

About you

You'll be someone who takes joy in helping others.  You don't need maritime experiences, what matters most is your empathy and ability to offer pastoral support in practical ways.

You may come from a background in chaplaincy, parish ministry, community work or social care.  You'll share our commitment to upholding the dignity of every seafarer and fisher.

At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

The Acquisition & Retention Manager will lead and manage the multichannel donor acquisition portfolio/program within the Individual Giving function at Birmingham Women’s and Children's Hospital Charity.The Charity has been growing its supporter base over recent years and has an ambition to create a step change in our approach and significantly grow our 'Individual Giving' donors and supporters. 

Principle Responsibilities  

The Acquisition & Retention Manager will be responsible for creating and delivering a multi-channel acquisition Retention strategy that fully supports the goals and objectives of the wider Charity strategy.The post holder will develop, manage and grow the existing acquisition program via a range of Digital and Face to Face campaigns utilising third party agencies for Private Site, Door to Door and, telemarketing activities, as well as management of our own onsite Face to Face acquisition team.

The postholder will have substantial experience of working within or managing a successful fundraising acquisition team, with excellent working knowledge of sector practises and channels to ensure best use of budget, ensure a competitive cost per acquisition (CPA), while increasing loyalty, engagement and lifetime value (LTV) among existing supporters.

Please see our job information pack attached for further details on this role.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Acquisition and Retention Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

Communications Officer

We are seeking a creative and organised Communications Officer to help raise awareness of the mission and inspire communities to get involved.

Position: Communications Officer
Salary: £27,500 pro rata
Location: Hybrid or fully remote (London office available; occasional travel required)
Hours: 2 days per week (must include Mondays 12-2, flexible hours)
Contract: Permanent, with a 3-month probation period
 

Closing date: 17:00, Friday 27 February 2026

About the Role

This is a fantastic opportunity to join a small but fast-growing charity at an exciting stage of development. Working closely with the Head of Communications, you will play a key role in raising the profile of the charity’s work and ensuring the message reaches the people who need it most.

Your work will be varied, from creating engaging social media content and campaigns, to managing the communications calendar and working with colleagues across fundraising and volunteering to share stories and drive engagement.

Key responsibilities include:

• Creating fresh, engaging content for social media platforms including Instagram, Facebook, X (Twitter) and LinkedIn
• Generating creative ideas for campaigns linked to fundraising, awareness weeks and events
• Working with fundraising and volunteering teams to share real-life stories
• Supporting targeted campaigns to attract new supporters and volunteers
• Managing the communications calendar and inbox, ensuring responses to media and external enquiries
• Capturing, analysing and reporting on campaign performance

About You

We are looking for someone with strong communication skills, a flair for creativity and the ability to manage multiple projects.

Essential skills and experience:

• Background in a Communications or Marketing role
• Experience using Canva and Photoshop (or similar tools)
• Familiarity with CMS systems, ideally Squarespace
• Strong copywriting skills with the ability to write for different audiences
• Understanding of brand and values in communications
• Interest in mental health and wellbeing support

About the Organisation

Join a small but ambitious charity supporting individuals living with autoimmune conditions by providing dedicated listening support. The organisation is growing rapidly and this role offers the chance to make a real impact, with opportunities to shape communications and develop your career in a supportive, collaborative team.

Other roles you may have experience of could include: Communications Assistant, Marketing and Communications Officer, Digital Communications Officer, Media and Communications Executive, Marketing Officer, PR and Communications Officer.

To apply, please submit your CV, a short supporting statement (max 250 words) outlining your suitability, and details of a professional reference by the closing date.

Please note this role is being advertised by NFP People on behalf of the organisation.

Do you know someone passionate about volunteering and community development? We're looking for a Volunteering Brokerage Coordinator to join our small but mighty team.

This role is perfect for someone who wants to make a real difference - connecting volunteers with causes they care about, supporting community groups to build their volunteer programmes, and championing the value of volunteering across Waltham Forest.

Purpose of the Role:

The purpose of the role is to develop and foster long-term, multi-faceted relationships with people giving in memory, and deliver compassionate, personalised stewardship, so all supporters feel cared about and their gift is highly valued.

Key Responsibilities:

• Use Salesforce (or similar CRM) to maintain and keep up to date all information and projects related to In Memory Giving and drawing on data insights, monitor performance, identify trends, opportunities for developments and support improvements to the care and long-term relationship with supporters.
• Use the Much Loved (or similar platform) to develop tributes and opportunities for further in memory dedications, event participation and increase financial donations. 
• Establish a communication process with funeral directors and keeping these records up to date on Salesforce.
• Much Loved to promote income generation keeping them as donors, repeating donations and taking part in events and dedications
• Ensure that all communications, across all mediums, reflect the values of the Fishermen’s Mission and our Christian ethos.
•  Working closely with the Digital Engagement Officer and the Digital Fundraising Officer to develop and promote In Memory Giving and storytelling via digital platforms
•  Work with the wider organisation including frontline staff to raise the profile of In Memory Giving (internally and externally) and providing information using both written and printed word to assist with conversations with clients and supporters.
• Provide reports and information as and when required by line manager.  
• Meet all targets and objectives as agreed with the line manager on an annual basis.
• Undertake training and networking opportunities, when and if required, to keep up to date with the wider charity sector.
• Work as part of the Business Development Team at all times, taking part in team events and projects and supporting other team members if required.

Person Specification

Essential

• Highly skilled in all forms of communication
• Experience of dealing with people either face to face, over the phone or via written communications
• Use of a CRM (or a database) to record all interactions
• Expertise in using digital platforms
• Team working at the highest level, sharing information, ideas and working on projects with colleagues
• To be able to work within the Christian Ethos of the organisation

Desirable

• Experience of working in a charity setting or in a stewardship role
• Working with Salesforce as a CRM
• Experience of dealing with people who are recently bereaved or in an emotional situation

Our commitment to our values is unwavering. Diverse and inclusive teams help us to serve our communities better. We want to grow a team that includes people with a variety of backgrounds, skills and views. Whatever makes you unique is welcome. We are on a journey and we would like you to join us.

Interview questions will be provided ahead of the interview.

The  Operations and Volunteer Coordinator is a flexible, part time role and if you are highly organised, enjoy working as part of a small team and making a difference in the local community then this role may be for you. We have three services that we deliver in and around the Winchester area, and this role underpins them all to support and coordinate the charity’s activity.

Friends of the Family Services

• Mum and Young Children's Group which offers group counselling and peer support to mums, whilst their babies and preschoolers are looked after by a team of volunteers.
• 5s to 13s Befriending in which a child aged between 5 and 13 years old is matched with a volunteer who meets them weekly for a year. Time away from chaotic homelives with a positive role model, boosts wellbeing and confidence. Our team provides tailored support to the family. 
• Support for dads - counselling and peer support for dads. 

What you'll be doing

In this role you will be the first point of contact with all of our wonderful volunteers, who are critical to the success of our work.  You will work closely to support the 5s to 13s Befriending Manager and other service leads to ensure smooth delivery of event and training activities. You will also support the wider charitable activity with your strong administrative and operational skills, including organising events, managing our database and general office management. We are continuing to evolve our services within the community, and for the right candidate there is also potential for increased hours in the future.

For further information please refer to our website where you will find a detailed role description and application form.

Role Information

This role reports to the Operations Director, and is part time for 16 hours per week. We offer 28 days annual leave (including bank holidays) plus 3 days over Christmas. The salary is a FTE equivalent of around £27,300. We are a small, flexible team who are passionate about what we do. Hybrid working is available with weekly attendance in the office.

We look forward to hearing from you. 

The Multiple System Atrophy Trust (MSA Trust) is the UK and Eire’s leading national charity offering vital support to people affected by MSA – a terminal neurodegenerative disease. 

About the Role

To lead on the Trust’s Policy and Communications work. To ensure our strategy and work in this area is led by the specific needs of people affected by MSA. This will require effective contact between the Trust and people affected by MSA, a range of health and care professionals; in order to develop their engagement in a professional and supportive way. To be an ambassador for change in wider society, working in the best interests of people affected by MSA. To develop and ensure effective external communications and dialogue with people affected by MSA and facilitate positive collaboration with other relevant agencies and policymakers. To co-ordinate marketing and clear messaging to key stakeholders.

To promote the development of this element of work within the MSA Trust, which may include future line management responsibility as the work develops.

Key Responsibilities:

• Work with the CEO, internal teams, Services Committee, and other colleagues to set and deliver an integrated Policy and External Communications strategy for the MSA Trust. 
• Be responsible for the development and delivery of an operational plan with targets and be accountable for the budget in this area.
• Lead on policy and campaigning work, ensuring priorities reflect the views of people with MSA.
• Be responsible for the Trust’s external communications and messaging.  
• Be responsible for ensuring that the development and output of our communications and policy work are inclusive and reflect the diversity of our MSA community.
• Play a key role in the development and effectiveness of national and local voluntary networks that support shared ambitions for the neurology sector.
• Play a key role in the production of MSA News – the Trust’s flagship publication for members.
• Work closely with colleagues to ensure our services are compliant with relevant policies, procedures and relevant legislative frameworks.
• Create positive relationships with MSA Trust colleagues, Trustees, and external networks to share knowledge, insight and evidence.

General Responsibilities

• Undertake any other duties commensurate with the level of the role.
• Embrace diversity and share in the MSA Trust’s commitment to equality of opportunity and to eliminating discrimination.
• Work closely with the Fundraising Team to build fundable propositions and build relationships with supporters.
• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.
• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policies.
• Maintain compliance and adherence with all processes to ensure good governance.
• Develop a deep understanding of the issues facing people affected by MSA across the UK and Ireland, including the Health, Social Care and Welfare landscape.

We will not accept applications without a covering statement. Please ensure in your covering letter you mention any dates you might not be available for interview.

We welcome applications from all backgrounds and are committed to equality, diversity, and inclusion.

About the role

As practice manager, you will have a key role in maintaining ACF’s understanding of current foundation practice and the contexts in which foundations are working. You will gather and share insights from your regular engagement with ACF members and other stakeholders, identifying examples of excellent practice by foundations as well as areas where they need additional guidance and support.  

Working collaboratively with colleagues across the organisation, you will use these insights to:

• Develop evidence-based positions on what constitutes excellent foundation practice (building on our existing Stronger Foundations framework)

• Communicate ACF’s views on stronger foundation practice to a range of audiences

• Develop accessible and engaging guidance and resources to help ACF members reflect on and develop their practice

• Contribute to the development of practice content for events and learning opportunities

• Respond to practice-related queries from individual members and other stakeholders

• Embed knowledge about foundation practice across the organisation.

About the Association of Charitable Foundations

The Association of Charitable Foundations (ACF) is the leading membership association for foundations and independent grant-makers in the UK.

We strengthen trusts and foundations so they can rise to the challenges of our time. Our vision is diverse, vibrant and effective foundations working together for social good. 

Our 430 members include trusts and foundations of all sizes, working across a wide range of charitable causes. Collectively, they give more than £4.4bn annually and hold assets of around £75bn..

You can read our five-year strategy here.

Our values are: We care · We are open · We are evidence-based · We are ambitious

Our commitment

We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We welcome all applicants and are keen to ensure our team reflects the diversity of the UK and the members we serve. We would like to encourage applications from disadvantaged socio-economic, disabled, LGBTQ+ and Black, Asian and Minority Ethnic backgrounds.  If you require any adjustments during the recruitment process, please let us know — we’re happy to support you.

Benefits

ACF has developed a range of benefits to enable staff to perform and be supported in times where personal situations change.  Annual leave is 25 days per year, plus all the bank holidays, as well as additional time off between Christmas and New Year.  We will also make a pension contribution of 10% of base salary on your behalf without any expectation of colleagues matching the organisation contribution.

ACF supports flexible working arrangements, offers hybrid working and has a family friendly policies. We also support employee wellbeing by offering occupational sick pay and an Employee Assistance Programme to all staff.

We have an exciting opportunity for an experienced leader to join our organisation as Chief Executive Officer to play a pivotal role in delivering the strategic aims of the organisation and making a lasting impact on the community we support.
 
Position: Chief Executive Officer
Salary: £55,000 - £57,000 dependent on experience
Hours: 35 hours per week
Location hybrid: Nottingham City office base (Dryden Enterprise Centre) and community-based across the City, with flexible home working options.
 
Are you a dynamic and experienced leader passionate about strengthening the voluntary and community sector? Nottingham Community and Voluntary Service (NCVS) is seeking a visionary Chief Executive Officer to lead our dedicated team and drive our mission forward.
 
Established in 1875, our fundamental aim is to enhance the quality of life for people in Nottingham by bolstering the voluntary and community sector.
 
NCVS provides crucial support in three key areas:
• Volunteering: We strive to improve the quality and diversity of volunteering opportunities throughout the city.
• Voluntary Sector Development: We strengthen the capacity of the voluntary sector through promoting best practices, offering funding advice, and providing essential training.
• Voices: We champion the voluntary sector on critical issues, ensuring its access to and influence upon key decision-makers.
 
About the role
 
As Chief Executive Officer, you will provide strategic and operational leadership for NCVS, working closely with the Board of Trustees to deliver the organisation’s vision, ensure long-term sustainability and maximise our impact across the city.
 
You will lead a committed team, oversee the development of our programmes and services, and act as NCVS’ principal ambassador – building strong relationships with partners, funders and networks locally, regionally and nationally. A key part of the role will be securing income, championing the VCSE sector, and ensuring NCVS continues to respond effectively to the changing needs of communities and organisations in Nottingham.
 
This is a broad, influential role suited to a leader who is equally comfortable setting strategy, representing the organisation at senior levels, and rolling up their sleeves when needed.
 
What you’ll be responsible for
 
• Providing clear strategic leadership and direction for NCVS, translating vision into delivery
• Ensuring the organisation’s long-term financial stability through income generation, grants and partnerships
• Leading and developing the senior team, fostering a collaborative, values-led culture
• Working with Trustees to maintain strong governance, performance management and accountability
• Representing NCVS externally and strengthening our profile with funders, partners and decision-makers
• Championing the voluntary, community and social enterprise (VCSE) sector through advocacy, collaboration and engagement
• Overseeing budgets, resources and organisational infrastructure to support effective delivery
 
What we’re looking for
 
You will be an experienced senior leader, ideally from the voluntary or community sector, with a strong understanding of how local infrastructure organisations support communities and volunteering in Nottingham/Nottinghamshire.
 
You’ll bring a track record of developing strategy, securing funding and building effective relationships with a wide range of stakeholders. You’ll be confident influencing at senior levels, while remaining approachable, hands-on and values driven.
 
You’ll also bring:
• Strong financial and organisational management capability
• Experience leading, coaching and motivating teams
• Insight into the policy, funding and partnership landscape affecting the VCSE sector
• A collaborative, solutions-focused mindset with the confidence to lead change
• Flexibility to work across Nottingham and occasionally outside standard office hours. The Chief Executive Officer is expected to attend in-person meetings in and around Nottingham 1 to 3 days a week, on average.
 
Why join NCVS?
 
This is a rare opportunity to lead a respected, long-established organisation at the heart of Nottingham’s voluntary and community sector. You’ll have the chance to shape strategy, influence decision-making, and make a tangible difference to communities across the city.
 
Application Process: Closing date: 8am Monday 16th February. Interviews will be held 11th and 12th March.
 
By clicking on the link to apply for this role you will be able to read the job description and person specification in full and view our CEO recruitment video.
 
Thank you for considering NCVS as your next professional home and we look forward to receiving your application.
 
You may also have experience in the following: Chief Executive Officer (CEO), Chief Executive, Chief Executive – Charity / Non-Profit, Charity Chief Executive, Non-Executive Director / Chief Executive, Director of a Charity / Voluntary Organisation, Managing Director – Charity / Third Sector, Executive Director – Non-Profit, Voluntary Sector Chief Executive, VCSE Chief Executive, Third Sector Chief Executive, Director of Voluntary Services, Head of Charity / Head of Non-Profit, Social Impact Chief Executive, Community Services Chief Executive, etc
 
REF-226 014

OVERVIEW OF ROLE

Beacon is seeking a creative, organised, and digitally savvy Digital Content Officer, whose role will focus on two main areas: delivering day-to-day communications and supporting digital projects.

At the heart of this role is driving engagement with Beacon’s events and projects, strengthening our community connections, and communicating our impact clearly and effectively. You will coordinate content across multiple channels - including social media, email, newsletters, and the Beacon website - and monitor the effectiveness of these communications. This includes writing copy, creating graphics and video content, scheduling and publishing materials, and engaging with the rare disease community on behalf of Beacon. You will also drive promotional and outreach activity, helping connect with patient groups, partners, and wider networks to amplify Beacon’s work.

You will support The Resources Hub (our e-learning platform) by assisting with uploading, formatting, publishing, and updating content. As you grow in the role and depending on your skills and capacity, there may be opportunities to contribute to content development, coordinate volunteers and external partners, or assist with other digital projects, such as podcast production, video series, or multimedia content.

While the focus and direction of your work will stem from ongoing events, projects, and organisational priorities, you will have the opportunity to take ownership of your work and play a key role in driving communications forward. You will collaborate closely with the Digital Resources Manager, COO, and wider Beacon team to gather information, shape messaging, and ensure content is accurate, timely, and aligned with organisational goals.

Working at Beacon

Beacon is a small, close-knit team of 10 people. We are friendly, supportive, and highly collaborative, and we value working closely together. At the same time, in a small organisation, everyone is expected to take responsibility for their work, demonstrate initiative, and confidently manage their day-to-day tasks.

This role is ideal for someone who enjoys working independently, is proactive in keeping work moving, and takes pride in following tasks through to completion, whilst collaborating effectively with colleagues and knowing when to seek input or support.

Training and support will be provided across all of Beacon’s platforms and software, making this an excellent opportunity for someone seeking a junior or early-stage role in digital content in the charity sector.

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MAIN DUTIES AND RESPONSIBILITIES

• Gather information, insights, and key messages from colleagues across the organisation to guide content priorities for communications.
• Draft and schedule social media posts across Beacon’s channels (Instagram, LinkedIn, Facebook) using Hootsuite, ensuring a consistent flow of content.
• Engage with the rare disease community on social media, responding to comments, shares, and messages in Beacon’s voice, and actively interacting with posts from patient groups, partners, and other relevant organisations.
• Facilitate the bi-weekly newsletters on Mailchimp and LinkedIn, including drafting copy, formatting content, and scheduling.
• Liaise with colleagues across the organisation and, where necessary, coordinate input from team members to ensure communications tasks are delivered effectively.
• Support website updates in WordPress and Divi, including uploading news posts, blogs, homepage banners, and other routine page updates, as well as drafting copy as needed.
• Assist with maintaining The Resources Hub by uploading, formatting, publishing, and updating content.
• Create graphics and simple videos using Photoshop/Premier Elements and Canva, using templates initially and gradually developing skills to produce original content, ensuring all visual material aligns with Beacon’s branding guidelines.
• Support promotional and outreach activities, connecting with patient groups, partners, and wider networks to amplify Beacon’s work.
• Monitor the impact of communications on engagement with Beacon’s activities.
• Capture content and provide live updates at key events, including social posts, photos, testimonials, and short videos to engage the community in real time.
• Assist with the preparation of materials in the lead-up to major events and support on-the-day event delivery alongside other team members.
• Provide ad hoc support to projects as required, in line with capacity.
• Attend and represent Beacon at external events.

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PERSON SPECIFICATION

This is a junior or early-stage role in digital content and communications, offering the opportunity to gain hands-on experience across multiple channels in a small, supportive team. We’re looking for someone enthusiastic, proactive, and eager to develop their skills whilst making a real difference at Beacon.

Essential

• Strong written communication skills, with an excellent understanding of the English language, and a keen eye for clear, engaging copy.
• Highly organised, with the ability to manage multiple priorities, timelines, and deadlines.
• Proactive and self-motivated, with the initiative to keep work moving and see tasks through to completion.
• Eager and enthusiastic to learn new software, systems, and digital tools, and willing to develop skills in innovative digital content creation.
• Strong attention to detail and pride in producing high-quality work, with a focus on accuracy, consistency, and fine design elements.
• Adaptable, with the ability to stay focused, resourceful, and effective in a dynamic environment.
• Proficient in internal communication, able to work collaboratively with colleagues and peers.
• Ability to reflect on work, identify opportunities for improvement and enhance processes and outcomes. 
• Positive attitude and commitment to contributing to a small team environment where every individual makes a real difference.
• Collaborative and open, engaging in constructive feedback to drive personal and team development.
• A commitment to Beacon’s mission and desire to represent the charity with professionalism and integrity.

Desirable

• Experience in digital content creation (copywriting, graphics, or video production) through work, volunteering, or student societies.
• Experience posting or engaging on social media or drafting written content for different audiences.
• Familiarity with charity or not-for-profit environments.
• An understanding of rare diseases, medical science, health charities, or small-organisation dynamics.

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FLEXIBLE WORKING

We offer flexible working practices to support a healthy balance between personal and professional life, including hybrid working and flexible hours. Our hybrid working policy requires staff to be office-based for at least 50% of their working time.

Given the high level of cross-team collaboration involved in the Digital Content Officer role, regular in-person working is particularly important. Following an initial in-person onboarding period, our preference is for this role to be based in the office for at least three days per week on average, to support effective communication and smooth day-to-day working.

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SEE OUR JOB DESCRIPTION FOR A FULL OVERVIEW AND FURTHER INFORMATION ON OUR BENEFITS 

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We’re working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
 
We are looking for a People Services Officer to join our small and busy People and Organisation Development team to provide an effective HR administrative support service to the organisation with a particular focus on recruitment, onboarding, dealing with enquiries, supporting learning and development activities and keeping accurate records. 
 
The role involves working closely with the People and Payroll Manager and contributes to the wider People and Organisation Development team in supporting the delivery of its services across the organisation.
 
To be the right person for this role, you will need to have:

• Previous experience in HR administration, particularly supporting recruitment and onboarding, and confidence using a recruitment and/or HR information system
• Excellent IT skills, with working knowledge of Microsoft Word, Excel, and Outlook
• Good organisational and time management skills, with the ability to prioritise effectively in a busy environment
• Excellent attention to detail and a high standard of record keeping
• Good communication and people skills, with the ability to work collaboratively as part of small, busy team

 
This is a UK based role and offers a flexible location; however, if London office-based, a minimum of 40% working hours per week in the office is required. If home-based (within the UK), occasional travel to London office will be required in line with business needs.
 
Salary
Salary £25,884 if London office based or £23,934 if home based; (FTE £32,355 London based or £29,805 home based)
 
We offer a range of benefits including: 

• Flexible working
• 30 days annual leave plus recognised bank holidays (pro-rata for part time staff)
• Contributory pension scheme
• Healthcare cash plan covering dental, optical, 24/7 GP service 
• Employee assistance programme
• Opportunities for learning and development

 
Please note you will need to have the right to work in the UK before starting work for us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.
 
Closing date and interview date
 
Closing date for completed applications: midnight on Sunday 8 February 2026. 
 
Interviews expected: Week commencing 23 February 2026.
 
We reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
 
How to apply
 
Before applying, please ensure you read the job description for more information about the role. 
 
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Context and Background

The NSPCC’s purpose is to prevent the abuse and neglect of children across the UK.

The Strategy and Knowledge (S&K) Directorate exists to help shape the world around us - and what the NSPCC does - so that it reflects what we have learned and can help keep children safe from abuse.

The Directorate is responsible for organisational strategy, developing and influencing public policy, championing an evidence-based approach in all our work, developing innovative services and managing our knowledge and information.

This role within our Policy and Public Affairs team will assist in delivering our influencing campaigns asking for public support to persuade government to change laws and policies to better protect children and young people. This exciting role will play a pivotal part supporting the team’s work so we are able to deliver large-scale, impactful campaigns in support of the NSPCC’s policy priorities and our organisational strategy.

Job purpose

This role will support the planning, delivery and evaluation of the NSPCC’s campaigns to mobilise the public behind our influencing goals and galvanise decision makers to act. The postholder will:

• Support the development of our influencing campaigns to inspire new and existing supporters to take action to keep children safe - including through research to inform the planning of campaigns and the creation and dissemination of impactful communications such as emails, social posts and supporter actions.

• Assist the Influencing Campaigns team to manage and develop the campaigns database so it can grow to build a strong, active network of supporters helping us influence change.

• Support the team’s work to ensure the insights and voices of children, young people and those with lived experience are embedded in the design and delivery of our influencing campaigns

Key relationships - Internal

• Influencing Campaigns Manager for England/UK (line manager)
• Other members of the Influencing Campaigns team across the UK
• Policy and Public Affairs team across the UK
• All Strategy and Knowledge teams
• Teams leading brand, marketing and income generation campaigns
• Media and social media teams
• Participation and Lived Experience Advocates teams

Key relationships - External

• NSPCC campaign supporters
• Individuals and representatives from agencies and suppliers on campaigning activity
• Contacts in corporate partnerships representing the NSPCC’s campaigning work

Main duties and responsibilities

Supporting the Influencing Campaigns team day-to-day

o Managing the campaigns inbox and responding to supporters
o Assisting the Influencing Campaigns team by attending meetings with stakeholders (across the NSPCC and beyond)
o Monitoring and evaluating campaigns activity at NSPCC
o Tracking and evaluating campaigns “best practice” in other organisations (to enable competitor analysis)

Development of NSPCC influencing campaigns

o Supporting background research for the development of influencing campaigns o Assisting with planning and designing content across owned, earned, and organic channels
o Helping Influencing Campaigns Managers across the UK with the development of campaign tactics and interventions
o Supporting the Influencing Campaigns Managers across the UK with the development of the campaigns network

Delivery and evaluation of NSPCC influencing campaigns

o Writing and designing campaigns content including social posts, emails and actions

o Support with planning, organising and delivering events

o Liaison with participation and lived experience teams to ensure the insights and voices of children and young people are embedded in our influencing campaign activity

o Issuing or publishing campaigns content
o Monitoring and evaluating the success of NSPCC campaigns o Reporting to stakeholders on campaign activity

Responsibilities for all Staff within the Strategy & Knowledge Directorate

A commitment to safeguard and promote the welfare of children and young people

• A commitment to safeguard and promote the welfare of children, young people and

  adults at risk.

• To comply with all relevant NSPCC safeguarding policies

• A commitment to applying NSPCC Values and Behaviours to all aspects of work

• To maintain an awareness of own and other’s health and safety and comply with

  NSPCC’s Health and Safety procedures

• A sound understanding of and commitment to equality, diversity, and inclusion.

• To comply with NSPCC Diversity and Equality policies and practices and work in a

  manner which facilitates inclusion.

• To maintain and develop competence in the use of IT systems.

• To manage confidential and/or sensitive information in accordance with NSPCC

  policies and Data Protection and GDPR regulations

Person specification

1. Experience of supporting the successful delivery of influencing campaigns that have had an impact in changing laws and policies

2. Good understanding of the political landscape and policy making processes across the UK

3. Strong verbal and written communication skills including an ability to analyse, respond to and present complex information in clear, accurate and persuasive ways for a wide range of audiences

4. Excellent organisational skills with the ability to organise and plan own work and the work of others to deliver objectives on time

5. Understanding of how to measure campaigning actions and optimise delivery of campaigns

6. Demonstrable ability to establish, nurture and maintain effective relationships and collaborative work with a wide variety of colleagues and stakeholders

7. Experience of working with children and young people and/or those with lived experience as part of the delivery of influencing campaigns

8. Experience of working with media and social media teams to help create communications which support campaigning work

9. Commitment to the NSPCC’s mission to prevent cruelty and stop child abuse and neglect.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

The Cathedral has a particular responsibility to safeguarding children, young people, and vulnerable adults in the Cathedral community. It shares this responsibility with the Diocese of St Albans. This work is wide‑ranging, and the Cathedral Safeguarding Officer (CSO) plays a central role in maintaining good safeguarding practice.

This part‑time role (15 hours per week) becomes vacant as the current postholder retires after four years, with time planned for handover with the person appointed to the role now. The CSO works with senior staff and the governing body to help lead policy development, training, reporting, and compliance with Church of England guidance. They report to the Canon for Mission and Pastoral Care and receive regular professional supervision from the National Safeguarding Team, with occasional networking with other CSOs.

Safeguarding is recognised as a shared leadership responsibility. The CSO meets weekly with senior clergy to review cases and will also work with the newly appointed non‑executive Safeguarding Lead on Chapter, the Cathedral’s governing body.

A core part of the role is promoting safeguarding awareness across the Cathedral community and understanding all activities involving children, young people, and vulnerable adults. The CSO provides professional advice on concerns raised, ensuring responses follow law and national policy, and works closely with diocesan and national safeguarding teams on complex cases. They also ensure appropriate support for survivors and proper management of those who pose risk.

About You

The Cathedral is seeking candidates with strong knowledge and professional experience in relation to safeguarding issues and proven experience working collaboratively in teams.

The post will require some flexibility in working patterns and will therefore require occasional weekend working and the ability to respond to urgent cases.

The successful candidate will hold a relevant professional qualification and relevant experience and expertise in child and/or adult protection.

How to apply

If you have questions about the post, please contact the Head of HR, Michelle Ovenden.  For further details including an application form and job pack please visit the Cathedral website vacancies page.

Applicants should submit a covering letter and application form (which can be downloaded from the cathedral website) to the Head of HR, Michelle Ovenden

Closing date: 20 February 2026

Interviews (in person): 11 March 2026