419 Supporter insight manager jobs

PermanentHours: 35 hours/weekSalary: £35,100 per annum Location: Remote

Benefits include but not limited to:

-36 days' annual leave, inclusive of flexible bank holidays, increasing with length of service

-Flexible Working agreed with your Line Manager

-Enhanced maternity/paternity leave

-We match up to 8% pension

-Free counselling service

-Opportunities to develop and widen your skills

-2 days of paid volunteering time per annum to support another part of the organisation

About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our People, Culture, and Transformation domain is dedicated to creating an exceptional experience for our people and volunteers. We bring together strong people practices, modern digital tools, and meaningful data insights to build the skills, systems, and culture that help everyone thrive. By joining us, you'll contribute to shaping an organisation that is supportive, forward-thinking, and empowered by both people-centred approaches and smart, connected technology, enabling The Children's Society to grow its impact and deliver on our mission.

About the role:As this role sits within our PCAT Domain, you'll play a key part in our People Partnering Team, supporting day-to-day employee and volunteer relations matters, supporting organisational change, and working in partnership with line managers and coaching them where appropriate. You will enable the People Partner to lead on improving people relations and policy; overseeing complex organisational change, and partner closely and strategically with organisational leaders.

We're looking for a people and business focused professional with the ability to support people relations cases, prepare people policies, enhance relationships with People Partnering and use People data to drive those conversations, strengthening the way we support our people and teams.

Key skills and experience:Essential:

-CIPD Level 5 qualified

-Experience of HR case management for employee and volunteer relations matters

-Experience of coaching and supporting managers through change

Desirable:

-Writing people policies

-Working on strategic people projects

-Experience of supporting TUPE and Redundancy

Closing date: Midnight on 27th Septemeber 2026 (please note, we reserve the right to close this advert early should we feel the need to)Interviews: Week Commencing 28th September 2026

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of employment references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.IN3

The Philanthropy, Engagement and Partnerships (PEP) Manager - Regional Ambassadors and Direct Fundraising will advance UWC Atlantic College’s fundraising ambitions by championing an approach grounded in partnerships and volunteering. This role bridges strategic direct fundraising with volunteer network leadership to drive philanthropic growth, long-term engagement, and tangible support for our educational mission.

Acting as the primary staff partner for a well-supported cohort of volunteer Regional Ambassadors, the post holder is responsible for developing a clear Ambassador identification, engagement, and retention plan that fosters solid peer-to-peer connections aligned with institutional goals.

Additionally, the role is accountable for establishing program metrics and objective reporting, effectively identifying and transitioning appropriate prospects into major or transformational strategies with other fundraising colleagues, and achieving agreed personal portfolio activity and annual income objectives.

If you think this sounds like something you would love to do, we would like to hear from you!

Please go to our website to see the full job description, person specification and application form.

Please note that the only method of application we accept is a completed UWCA Application form - we do not accept CV’s.

Closing date for receipt of applications: Monday 21st September, 12pm

Interviews for this role will take place on Monday 28th September.

This specific role is not eligible for Visa Sponsorship or Accommodation

UWC Atlantic is committed to safeguarding and promoting the welfare of young people. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

Registered Charity Number: 525761

Charity People have partnered with The British Society for Haematology, a £3 million turnover professional membership body to help recruit a newly created Finance Manager role. This is an exciting time to join this organisation.

The British Society for Haematology is the UK's leading professional membership body for haematology, supporting nearly 4,000 clinicians, scientists and healthcare professionals.

Working with a forward thinking and empowering Director of Corporate Services and Membership, you will be leading the finance function, strengthen financial controls and provide strategic insight that supports the Society's continued growth and impact.

Salary: £45,000 per annum

Hybrid: Office based twice a week

Working house: 35 hours per week

Key Duties & Responsibilities

• Lead the organisation's financial management, reporting and controls.
• Manage budgeting, forecasting and cash flow planning and work with the external Management Accountant.
• Oversee quarterly management accounts and financial analysis.
• Lead the annual audit and statutory accounts process.
• Manage and develop the Finance Officer while managing key external relationships.

Person Specification

• Qualified or qualified-by-experience (Strong QBE) finance professional with strong financial management expertise.
• Experience working within the charity or not-for-profit sector with experience on Charity SORP.
• Experience delivering budgets, forecasts and management reporting.
• Ability to form relationships and communicate finance matters to non-finance budget holders and senior stakeholders.
• Experience working with auditors, accountants and external stakeholders.
• Highly organised, detail-oriented and able to build effective working relationships across an organisation.

Benefits:

• 25 days holiday plus closure between Christmas and New Year plus bank holidays
• 8% Employer Pension contribution

Role closing 30th September, 2026

First stage interview (online or in person) w/c 5th October, 2026

Second stage interview (in person) w/c 12th October, 2026

Candidates applying for this role, will be requested to answer two questions which will accompany the CV when we submit the shortlist to the client.

The role may close early, if we get suitable applicants. Therefore, please apply if you have the experience required without further delay.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

As our Impact and Evaluation Lead, you will play a vital role in helping Bible Society understand and demonstrate how our work is making a difference in people’s lives, communities and cultures around the world. Sitting within our Research and Impact team, this role leads the design and embedding of a robust organisational impact framework, supporting colleagues across England, Wales and our global partnerships to measure what matters and to learn what helps people engage with the Bible in meaningful ways. From shaping theories of change and evaluation approaches to analysing data and sharing insights with senior leaders and trustees, you will ensure evidence and learning are at the heart of our mission and strategy. 

We are looking for someone who brings strong analytical expertise alongside excellent people skills, and who enjoys helping teams use evidence, learning and insight to improve their work. If you have experience designing and delivering impact or evaluation frameworks, confidence using qualitative and quantitative research methods, and a desire to see learning shape mission and strategy in a Christian organisation, we would love to hear from you. 

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out your motivation and relevant experience for the job. 

Bible Society is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date: 5 October 2026 

Interview date: First round interviews will be held online on Monday 12 October 2026. Second round interviews will be held in person in our Swindon office on Thursday 22 October 2026.

Senior Fundraising Operations and Administration Manager
Salary: £47,150.00 per annum
Location: Hybrid working – Norwich or Cambridge
Hours: 37.5 hours per week
Contract: Permanent 

About East Anglian Air Ambulance 

We are East Anglian Air Ambulance. A charity providing lifesaving critical care every day of the year across Bedfordshire, Cambridgeshire, Norfolk and Suffolk. Whether by air or road, we bring hospital-level care to the most seriously ill and injured, probably on the worst day of their lives.

From blood transfusions and pain relief to anaesthesia and emergency surgery, our doctors and paramedics give patients the best chance of survival and recovery. And it doesn’t stop there. We also offer vital aftercare, train people in lifesaving skills, and carry out clinical research to keep improving care.

We’re fuelled entirely by donations, without any regular government funding, so our supporters and their fundraising powers every single mission. 

About the role 

You will be playing a key role in the senior leadership of the fundraising directorate, working alongside the two Heads of Fundraising. You and your team will provide hugely important support functions for the charity, including; delivering fantastic event experiences for supporters, applying for significant funding, ensuring the smooth running and administration of the fundraising function and specifically for the two largest income areas in fundraising - lottery and legacies. 

Key responsibilities include: 

Put simply, you will be responsible for developing a future proofed administrative function that can manage all fundraising and supporter administration, processing and fulfilment requirements. 

Providing senior leadership and direction to the Trust and Grants, Gifts in Wills administration and events delivery functions of the fundraising directorate. At the same time managing key external relationships with stakeholders, third party providers and contractors inc. our lottery canvassing company, lottery CRM, fundraising systems, insight contractors and other providers. 

Collaborating with Information Systems and Finance teams to ensure that all fundraising insight, reporting and supporter data is accessible and up to date. Commissioning the development of new dashboards or reports to ensure the fundraising team have everything they need to make informed decisions and to grow income. 

Proactively auditing and reviewing current activity and processes. Developing a culture of continuous improvement, through collaboration with other teams and key stakeholders, to address current and future need, plus identifying areas of efficiency, and where we can add value for supporters.

Becoming our in-house expert on fundraising governance and compliance, staying up to date with fundraising legislation and regulation to help ensure we are always compliant in our activity, policies and process across the fundraising department. 

You’ll bring: 

Significant experience leading or managing teams or functions in a charity and/or fundraising setting. Alongside this, you will have recently been working in an environment where you have been identifying and delivering improvements to operational systems and processes.

You will have a proven experience in project management and if you have knowledge of lean processing, value stream mapping or continuous improvement methods this would be a real bonus. You will be great at managing significant third-party contracts, supplier tendering and procurement, and contract negotiations.

Your knowledge of fundraising practices, governance, legislation and regulation will be great, but there will be opportunity to learn and develop this if you need it. A good working knowledge of the Code of Fundraising Practice, Gambling Commission and Charity Commission rules would be fantastic.

Overall, you will have the right mindset to get stuff done, solve problems and find ways to continuously improve processes and activity – being a fan of helicopters and the colour yellow, would be great too!

Closing Date: 21st September 2026 (9am)  
Interview Date: 28th September 2026 (to be held in person at Helimed House, Norwich) 

This role will be worked a minimum of 3 days a week from our Norwich or Cambridge office and up to 2 days a week from home. The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Cambridge.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

You will have autonomy and will need to help guide the team, shape priorities, and will be working closely with Foundation colleagues delivery partners, funders and communities, the postholder will lead on the collection, analysis and communication of evidence to demonstrate impact, improve delivery and inform future investment decisions. This role will work closely with the Impact Manager and Sport for Development Officer. 

The role will support a range of programmes including: 

• Sport and Life Skills 

• Young People's Mental Health and Wellbeing 

• Youth Crime Prevention

• Community Development and Strengthening Communities 

• Other Foundation-funded programmes and initiatives 

The successful candidate will play a key role in ensuring that learning and evidence are translated into action, helping Active Essex Foundation maximise its impact and continuously improve its programmes. You will be a self starter with strong motivation to drive the work.

Active Essex Foundation is a successful and growing charity dedicated to creating the conditions for young people and communities across Essex to thrive. Our work focuses on three core areas: improving young people’s mental health, reducing vulnerabilities to youth crime and exploitation, and strengthening communities through trusted relationships and positive engagement. We collaborate with a network of over 100 community organisations and local partners to design and deliver programmes that use physical activity, mentoring and community support as tools to build resilience, improve wellbeing and reduce inequalities. Everything we do is shaped by the real experiences of the people we serve, ensuring our interventions are meaningful, accessible and rooted in what communities tell us they need.

The AEF Impact Leadwill operate within a matrix management structure.Professional line management, technical supervision and quality assurance will be provided by the Impact Manager and Intelligence Manager within the Insight & Evaluation Team.

Operational direction and programme priorities will be provided by the AEF Operations & Development Manager and the 3 AEF Project Managers ensuring the role is fully embedded within Foundation activity. The post holder will require relationship building and negotiation skills to work with AEF team to scope the priorities and the work required whilst maintaining consistent research and evaluation standards across Active Essex.

Responsible to: Prospect Research Team Manager
Based: Hybrid - The Grange, Saunderton, Princes Risborough OR BWC, Bielby, York
Contract: Fixed term - 12 months
£40,000 per year

We're looking for a Prospect Research Manager to join our Prospect Research Team.

This is an exciting opportunity to help grow our high-value fundraising by supporting our Philanthropy, Trusts & Foundations and Corporate Partnerships teams. As part of the Prospect Research Team, you'll provide the research and insight that helps colleagues identify new opportunities, build meaningful relationships and make informed fundraising decisions.

You'll play an important role in identifying new funding opportunities and providing the insight that helps colleagues build successful relationships with donors, trusts, foundations and corporate partners. Through high-quality research and analysis, you'll help fundraisers to understand who is most likely to support our work, enabling them to make informed decisions and deliver personalised stewardship.

Working closely with colleagues across the High Value teams, you'll ensure our fundraising activity is informed by evidence, delivered ethically and supported by accurate data. You'll also help us develop and grow a strong prospect pipeline that will support our fundraising ambitions for years to come.

Key Responsibilities

• Prospect Research and Identification
• Insight and Analysis
• Pipeline Development
• Ethical Fundraising and Data Management
• Supporting Fundraising Teams

The full job description is available to view on our website via the ‘apply’ button.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For more information and to apply, please visit our website via the ‘apply’ button.

Closing date: 25th September 2026

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

The role

We're recruiting for a Programme Logistics Manager to join our Programme Operations team and help strengthen the systems that support Mary's Meals' school feeding programmes around the world.

Working closely with Programme Affiliates, Programme Partners and colleagues across Mary's Meals International, you'll provide technical oversight and support across key areas including inventory, fleet, facilities and supplier management, helping to ensure our logistics systems and processes are effective, efficient and sustainable.

You'll also drive continuous improvement, share best practice and support alignment with our school feeding model and programme operations strategy. At the heart of this role is a commitment to quality, stewardship and simplicity, helping us deliver our mission as effectively as possible.

Key priorities:

• Shape practical logistics policies, processes and tools that support our global programmes.
• Use performance data and insights to identify opportunities, manage risk and support informed decision-making.
• Support country teams to build capability, confidence and consistently high standards.
• Foster collaboration between procurement and logistics colleagues to improve programme delivery.
• Champion safe, efficient and cost-effective fleet management, including vehicle tracking and telematics.
• Strengthen supplier relationships, contract management and performance monitoring.
• Enhance facilities, warehousing and distribution practices across our supply chain.
• Contribute to programme planning, audits, growth initiatives and operational strategy.

About you:

We're looking for a Programme Logistics Manager who combines strong logistics expertise with a collaborative, solutions-focused approach and a genuine passion for our mission. You’ll bring:  

• Significant experience in logistics and/or operations within an international organisation.
• A strong understanding of logistics systems, processes and performance management.
• Excellent communication and relationship-building skills, with the ability to work effectively across cultures.
• Experience using data and insights to monitor performance and drive improvements.
• Strong organisational skills, attention to detail and the ability to balance competing priorities.
• A proactive, adaptable and results-focused approach.
• Strong analytical and problem-solving skills, with the ability to turn insight into action.
• Proficiency in MS Office and data analysis tools.
• A genuine commitment to Mary's Meals' mission and values.
• Experience leading or coordinating teams, particularly in decentralised or geographically dispersed environments would be beneficial but not essential.

About us:  

Mary’s Meals is a global movement supported by people from all walks of life and from all faiths and none. We are focused on one goal – that every child receives a nutritious daily meal in a place of education. Today, more than 3 million children receive Mary’s Meals in some of the world’s poorest communities.  

We are a values-driven organisation that believes in the innate goodness of people, respects the dignity of every human being and family life, and values good stewardship of the resources entrusted to us. In line with our values, we are fully committed to a culture of safeguarding.

Mary’s Meals is committed to preventing any form of unwanted behaviour at work, and we expect all members of the Mary’s Meals family to share this commitment and act in the best interests of the communities we serve. Our safer recruitment practices ensure that only those committed to our high standards join our movement.

We are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We have an office in Glasgow for those who would like to work from here occasionally or on a regular basis. Some travel to Glasgow, will likely be required as part of this role.

We believe in the innate goodness and dignity of every person. In line with this, Mary’s Meals is an equal opportunity employer and is committed to creating an inclusive and welcoming environment. All applicants will be considered fairly and on merit, without discrimination of any kind. 

Our Benefits:

• 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
• Flexible working
• Employee Assistance Programme
• Life assurance
• Pension

Job Title: Senior Fundraising Manager (Retention and RoomSponsor Partnership): 6 month FTC

Location: London/Hybrid In office each Tuesday

Salary: £50,100 per annum

Weekly Hours: 35

Reference: YMC1233682

About Us

Founded in 1844, YMCA is a global movement and the world's largest youth-focused charity. In England and Wales, YMCAs are based in over 700 communities across 168 local authorities, supporting young people and communities to reach their potential. The turnover of YMCA in 2025-26 was £386m. YMCA England & Wales is a £23 million organisation of more than 400 colleagues, supporting a Federation of 80 local YMCAs to deliver vital services which positively impact young lives across the country.  We're now looking for an expert in Individual Giving to lead our retention and RoomSponsor activity.

About the Role

This is a chance to take the reins of a high-performing Individual Giving programme and make it your own. You'll have genuine independence to shape the retention strategy across cash, mid-level and regular giving.

You'll lead a team of three – experienced and capable fundraisers - and you'll be the person who helps them go further, while keeping a close eye on income growth and the supporter journey end to end. Alongside the core programme, you'll also have oversight of our small events portfolio, including our marathon fundraising activity, so there's variety in the mix alongside the retention programme.

This is a chance to make an impact within an organisation with a strong track record in giving career progression, backed by an SLT genuinely supportive of new initiatives.

About You

You're an expert in Individual Giving with a proven track record in retention, direct marketing or mid-level fundraising, and experience managing budgets, suppliers and performance data.

You're a confident line manager who enjoys developing others, and you'll bring strong communication and influencing skills, sound judgement under pressure, and a genuine commitment to YMCA's mission and values.

If you're ready for real ownership, a supportive senior team, and an opportunity for self-development within a charity with genuine scale and ambition, we'd love to hear from you.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Heart Research UK is a national charity working to prevent, treat and cure heart diseases through research, education and community support. Every 5 minutes, someone dies from heart diseases in the UK, and they are determined to change this.

Public donations help fund lifesaving medical research, develop new treatments and support people across the UK to keep their hearts healthy. Now in the second year of their five-year strategy, they have ambitious plans to grow their income and make an even bigger difference.

We are looking for an experienced Individual Giving Manager to lead the development of their Individual Giving programme. With a proven track record in donor acquisition, supporter development and retention, you’ll have the opportunity to shape a programme with significant growth potential.

The Role

Reporting to the Director of Income Generation, you will develop and deliver the Individual Giving strategy, driving sustainable income growth and strengthening supporter relationships.

Key responsibilities include:

• Developing and delivering the Individual Giving strategy in line with wider fundraising and organisational objectives.
• Leading donor acquisition across digital and offline channels, including paid social, search, email, direct mail, DRTV, lottery, face-to-face and telemarketing.
• Identifying new products and propositions that meet supporter needs and generate sustainable income.
• Using data, audience insight and modelling to inform investment, testing and optimisation.
• Developing supporter journeys to maximise engagement, retention and lifetime value.
• Managing agency and supplier relationships to ensure maximum value from investment.
• Working collaboratively across fundraising, communications and data teams to deliver successful campaigns.
• Managing budgets, forecasts and financial performance.
• Ensuring activity complies with relevant legislation, GDPR, the Fundraising Code of Practice and Heart Research UK policies.

The Person

You’ll be an experienced Individual Giving professional with significant experience of managing and growing Individual Giving programmes, and a strong track record of successful donor acquisition across multiple channels.

You will have:

• Strong knowledge of Individual Giving best practice across acquisition and retention.
• Experience using data, insight and analysis to shape strategy and investment decisions.
• Confidence working with metrics such as ROI, CPA, CPL, attrition and lifetime value, ideally with experience of test-and-learn programmes.
• Experience managing fundraising agencies and external suppliers.
• Excellent project, campaign, communication and stakeholder management skills.
• A good understanding of fundraising legislation and regulatory requirements, including GDPR and the Fundraising Code of Practice.
• The ability to manage multiple priorities while working both collaboratively and independently.

Most importantly, you’ll be passionate about building meaningful, long-lasting supporter relationships, motivated by continuous improvement and excited by the opportunity to contribute to ambitious income growth.

Why Heart Research UK?

This is an exciting time to join their growing team of 44 people. They offer a collaborative and supportive culture, with a clear ambition to achieve long-term, sustainable income growth.

The role can be based from the Leeds office on a hybrid basis or worked fully remotely, with colleagues working flexibly across locations.

Benefits include:

• 22 days’ annual leave, rising to 27 days after 5 years, plus bank holidays.
• Office closure for the 3 working days between Christmas and New Year.
• Opportunity to buy and sell annual leave.
• Pension scheme with employer contributions starting at 3%, with enhanced schemes after 2 and 4 years.
• 20 minutes of exercise time three times a week, separate from your lunch break
• Quarterly wellbeing sessions and health checks.
• Bike to Work scheme.
• Free access to an independent financial adviser.
• Reimbursement of eye test costs.
• Staff training budget for professional and career development.
• Membership of Fundraising Everywhere, providing access to additional fundraising training and development.

If you’re an experienced Individual Giving professional looking for an opportunity to shape strategy, drive sustainable income growth and make a genuine difference to people affected by heart disease, we’d love to hear from you.

Apply here, or get in contact with Leanne or Jen at Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week. They will utilise customer feedback and insight on our target market, to optimise our service.

The Deputy Fitness Centre Manager is responsible for maximising the number of students using TeamUCL Gyms and ensuring all members have an excellent user experience. They have oversight for the holistic member journey including promotion, joining, induction and retention. Ensuring both the digital and in-person experience exceeds member expectations. They will have autonomy to be agile and responsive to member needs, adapting the customer journey to the changing needs.

Advice & Navigation Manager

6-Month Fixed-Term Contract (potential to extend)
28 hours per week (4 days)
Hybrid Working | North London
£30,310 per annum (pro rata salary based on £37,887 FTE)
ASAP Start
Subject to an Enhanced DBS check

A community-focused charity is seeking an experienced Advice & Navigation Manager to lead and develop a busy frontline service supporting individuals experiencing poverty, health inequalities, social isolation, housing challenges and other forms of disadvantage.

This is an excellent opportunity for an experienced service manager with a strong background in casework oversight, safeguarding, service quality and team leadership. Managing a team delivering advice, navigation and social prescribing support, you will ensure residents receive high-quality, person-centred services that make a genuine difference to their lives.
The Role A key focus of this position is the oversight and management of complex casework. You will ensure effective triage, caseload allocation, case progression and closure, supporting staff to deliver safe, timely and impactful interventions.

Alongside day-to-day service management, you will provide leadership to a team of advice workers, social prescribing practitioners and volunteers, ensuring high standards of practice, compliance and safeguarding. You will also work closely with health partners, statutory agencies and community organisations to strengthen referral pathways and improve outcomes for residents.

Key Responsibilities

• Lead the delivery of advice, navigation and social prescribing services.
• Oversee casework management, including referrals, triage, caseload allocation, quality assurance and case progression.
• Support staff with complex cases, safeguarding concerns and complaints.
• Line manage and develop a team of frontline staff and volunteers through supervision, coaching and performance management.
• Ensure compliance with safeguarding, data protection, health and safety and organisational policies.
• Monitor service performance, outcomes and impact, using data and insight to support continuous improvement.
• Build and maintain effective partnerships across health, local authority and voluntary sector organisations.
• Contribute to reporting, service planning and the delivery of contractual and funding requirements.

About You We are looking for someone who can demonstrate:

• Significant experience managing advice, navigation, support, advocacy or community-based services.
• Strong experience overseeing complex casework involving vulnerable or disadvantaged individuals.
• Experience managing or supporting social prescribing, community health or welfare advice services.
• A thorough understanding of safeguarding, risk management and professional boundaries.
• Experience leading, supporting and developing teams through effective supervision and performance management.
• A track record of working in partnership with health, statutory and voluntary sector organisations.
• Experience using data and service insight to improve performance and demonstrate impact.
• Excellent communication, organisational and stakeholder management skills.

Desirable Experience

• Social prescribing within primary care or community settings.
• Service development, improvement or change management.
• Leading hybrid or community-based teams.
• A relevant qualification in advice, health, social care or management.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Role
We are looking for a fixed-term (12 months)Fundraising Data and Insight Leadto help National Deaf Children's Society to maximise and diversify our income streams. You will work closely with fundraising colleagues to produce robust reports, help design and deliver exciting customer-focussed initiatives, and get the most value for our customers.

What you'll do

• Create and maintain regular fundraising reporting
• Design and answer complex fundraising questions using data science methodologies
• Lead analytics work to understand our audiences, supports, and potential new customers
• Use AI to increase the efficiency and effectiveness of data reporting and analytics
• Work closely with key staff members including the Chief Income & Marketing Officer, and the Platform Lead for Money Matters (Fundraising)

What you'll need

• Proven experience in data science or data analytics
• An excellent grasp of fundraising within the third sector, and experience of supporter analysis and insights
• Experience leading work on complex financial or fundraising-related datasets
• Ability to use SQL and Python
• Confident and comfortable to translate complex information into useable and useful insights, and options for decision-making
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.

To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

AKF(UK) JOB DESCRIPTION

1. JOB TITLE

Facilities and Operations Manager

2. REPORTING RELATIONSHIPS

JOB TITLE

FOR

2.1 REPORTS DIRECTLY TO

Head of Kings Cross Properties

Strategic direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

2.2 REPORTS INDIRECTLY TO

AKF(UK) Property Committee

Reporting on financial results, compliance, company law, charities legislation.

2.3 DIRECT REPORTS

Facilities and Maintenance Assistant Manager

Facilities and Maintenance Officer x 3

Strategic & Operational direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

3. JOB PURPOSE

In the heart of London’s Knowledge Quarter, the Aga Khan Centre (AKC) is a place for education, knowledge, cultural exchange and insight into Muslim Civilisations and is home to three organisations founded by His Highness the Aga Khan, The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation United Kingdom (AKF(UK)).

This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors.

1. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works.

The Facilities and Operations Manager will be a natural people person who leads with warmth, fairness and consistency, builds strong relationships across the team and the wider building, and is confident in managing day-to-day people situations with empathy, sound judgment and a balanced approach.

This is an office-based role, Monday to Friday, 8 hours per day (including a 1-hour unpaid break), to be worked flexibly within the hours of 8am and 6pm. Whilst weekend work is rare, there may be occasional requirements to attend site outside of normal working hours. The postholder will also be required to be on call for out of hours emergencies.

4.  KEY RESPONSIBILITIES

 

4.1 AKC Building Operations

· Oversee and manage the teams responsible for the reception, security and cleaning.

· To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each ‘hard’ and ‘soft’ FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided.

· To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first.

· To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan.

· To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required.

· To act on defects highlighted in suppliers’ reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety.

· To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks.

· To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available.

· To receive, review, store and respond to suppliers’ reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation.

· To maintain and review equipment asset registers and update accordingly.

· Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out.

· To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC.

· Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security.

· To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times.

· Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects.

· Support the relationships with the tenants of the AKC retail units.

· Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped.

· Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC

· Liaise with other building managers on the KX Estate and maintain good neighbourly relations.

· Respond to emergency situations or other urgent issues involving AKC.

4.2 AKC Building Administration

· To prepare an annual operational plan and budget for the AKC building management team.

· To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times.

· To lead any supplier procurement processes related to building management.

· Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure.

· To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes.

· To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money.

· Manage and maintain the SLA standards, KPIs and targets for the AKC building management team.

· To own the AKC building management risk register ensuring that it is up to date at all times.

· To attend the AKF(UK) Property Committee meetings

· Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours.

· To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan

4.3 AKC Events

· To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality.

· To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently.

 

4.4 People Management

· Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness.

· Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours.

· Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK)’s staff performance management procedures.

· Identify staff with potential for advancement and, as part of succession planning, contribute to their development.

· Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives.

Carry out any other duties as assigned by the Head of Kings Cross Properties.

5. QUALIFICATIONS, EXPERIENCE, SKILLS, KNOWLEDGE, ATTRIBUTES & BEHAVIOURS

 

5.1 Qualifications

· A degree in Facilities Management or similar qualification would be an advantage.

5.2 Experience

· Experience of staff management

· Experience of managing third-party contractors

· Experience in managing complex mechanical, electrical and plumbing systems

· Experience of managing planned preventative maintenance for hard and soft services

· Experience of working in a complex, multi-stakeholder environment

· Experience in planning programmes of work for maintenance in accordance with the buildings requirements and identifying gaps in the maintenance strategy.

· Experience of identifying trends and developing/implementing management reports.

· Experience in a similar field e.g. school, university or charity.

5.3 Skills

· Good interpersonal, customer care and liaison with a wide range of stakeholders

· Ability to explain technical issues to non-technical personnel.

· Ability to work both strategically and operationally.

· Ability to successfully manage time, plans and other related tasks.

· Ability to continuously meet targets and surpass expectations.

· Ability to lead, inspire and motivate a team to meet objectives.

· Excellent written and verbal communication skills in English.

· Good presentation skills.

· Excellent communication skills and able to communicate with internal and external customers.

· Commercially aware with good negotiating skills.

· Excellent client facing skills with the confidence to deal with people at all levels.

· Capable of working independently and collaboratively as part of a wider team.

· Good numeracy and presentation skills.

· Self-motivated, action-focused and with a proactive approach.

· Ability to always maintain a professional appearance and approach.

· Proven ability to deal with change.

5.4 Knowledge

· Knowledge of statutory legislation (Pressure Systems Safety Regs, HSG 274 Parts 1, 2, 3, 17th Edition Electrical Regs, LOLER, Working at Height Regs, etc.) and capable of verifying certification relating to the relevant statutory legislation.

· Thorough understanding of building systems (HVAC, electrical, plumbing, fire safety).

· Working knowledge of a CAFM system (Concept Evolution, TABS FM etc.)

· A good working knowledge of Microsoft Word, Project, Excel and PowerPoint.

· Awareness of sustainability and energy efficiency practices

5.5 Attributes

· Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect.

· Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age

· Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

5.6 Behaviours

· Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.

· Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

· Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.

· Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

· Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.

· Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.

· Enterprising attitude that is quick to search out alternative solutions to needs or problems; creates and participates in communities of practice to establish networks of problem solving and organisational learning.

· Drives commitment to delivering high quality results with cost-effective use of resources; sets appropriate deliverables and uses innovative working methods to develop capacity, capability and a sustainable environment; has a clear vision of outcome and communicates this to inspire resources.

6. KEY RELATIONSHIPS

Internal Relationships

· AKC Events

· AKC IT

· AKC Gallery

· IIS

· AKU-ISMC

External Relationships

· Suppliers

· Kings Cross Estate