Volunteer management volunteer jobs
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.
Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.
About the role
The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.
This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.
About you
To be successful in this role you will:
- Have significant current or very recent experience in telephone-based customer/supporter service
- Be an initiative-taker, actively seek solutions before escalating issues
- Be able to effectively handle complex and difficult telephone calls
- Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
- Be motivated to develop professionally and consistently meet performance targets
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 22nd March 2026 at 23:59
Interview process: Competency based interview plus assessment tasks
Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hiring remote - we're open to candidates in the UK & EU
About Electica
Electica brings the best data and technology to advocacy campaigns across the world. We deliver digital messaging to audiences on behalf of mission-driven clients, including political campaigns, advocacy organizations, and institutions. Our clients include the European Parliament, UK Scottish Labour, major red-to-blue US Congressional races, GreenPeace, Hope not Hate, and pro-democracy advocacy organizations in more than 40 countries.
Role Overview
Working in the AdOps team, you will be helping develop campaign strategies based on our client needs. Campaign Associates are responsible for writing corresponding media plans and running campaigns on our own digital advertising platform (called Advocate) and other platforms, to ensure campaign goals are met.
Responsibilities
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Assist in the design of digital advertising strategies for our clients
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Execute digital advertising campaigns on a variety of advertising platforms.
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Monitor campaign performance, and translate campaign reports into actionable optimisations to improve performance.
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Conduct quality assurance checks to ensure accuracy of team output.
Must Have Skills
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University degree (Bachelors or Masters)
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Strong attention to detail.
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Proven organisational skills, with the ability to manage tasks from multiple projects simultaneously and meet deadlines.
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Clear written and verbal communication skills.
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Comfort working with digital tools and learning new platforms quickly.
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Strong problem-solving skills.
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Interest in progressive campaigns and causes.
Nice to Have Experience
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Experience implementing digital advertising campaigns.
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Experience working / volunteering for progressive campaigns or causes.
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Experience using project management tools to track work and maintain documentation (such as ClickUp).
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Experience with buying ads via search, social, and programmatic buying platforms such as: The Trade Desk, Google Search, DV360, Meta.
Compensation and benefits
- Temporary contractual until December 31st, 2026
- Annual salary around GBP 35,000 depending on experience.
- 4 weeks annual vacation
- Pension scheme
- Healthcare plan
- Hybrid working (2 days/office in Shoreditch, London)
Our Values
- Campaigns we believe in. Our work has a real impact. For this reason, we only work with campaigns that share our vision of a more progressive, democratic, equal, integrated, and sustainable society
- For impact. Electica exists to support campaigns who are fighting the progressive fight on the front line. We only work with campaigns we can add value to, and our commitment to them is to enable them to deliver the highest possible impact
- Excellence and grit. We aim at being the absolute best at what we do. We persevere through every obstacle relentlessly to help you pursue your campaign’s objectives
- Dive deep. We are data driven critical-thinkers. We dive into details, audit frequently, and connect the details to the broader objectives of your campaigns to maximize impact
- People-centric. We value personal bonds, and we invest in each other. We know campaigning is hard work, so we keep it fun and motivating to enable everyone who works with us to flourish
The client requests no contact from agencies or media sales.
We are looking for a part time Global Trust Fundraiser to join a small team and play a critical role in securing funding from diverse sources to support the charity with their innovative development initiatives.
The ideal candidate would bring senior-level fundraising experience from a similar role at an NGO, organisation, or charity with an established network of executive relationships in major foundations.
This is a remote working role.
The charity
A passionate international development charity, dedicated to to collaborating world wide to make a lasting social impact.
The Role
Relationship Management
Oversee the complete grant lifecycle, from initial lead to application to reporting and closeout.
Build and maintain relationships with current and prospective donors, program officers, and other key stakeholders.
Applications & Fundraising Development
Lead the development of high-quality grant proposals, ensuring proposals are compelling, well-written, and tailored to meet the requirements and priorities of each donor.
Events and Networking and Representation
Effectively convey the charity mission, vision, and programs to potential donors, organising fundraising events while overseeing teams of volunteers and probono partners.
The Candidate
Senior-level fundraising experience from a similar role at an NGO, organisation, or charity.
Extensive existing network of senior executives with major global foundations and organisations.
Proven track record of identifying and closing deals for 6 - 7 figure gifts.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Salary: £28,337 to £31,485 per year, plus £3,366 London weighting
Working pattern: Hybrid. Minimum one day a week in the London office, plus London-based event delivery
Create purposeful events that help supporters understand the impact of their contribution. This role is part of a team that designs thoughtful, inspiring experiences for high value donors. Your work will help deepen relationships and strengthen long term support for a mission that protects children.
About the role
You will deliver a portfolio of engagement events across the year. These include stewardship dinners, CEO lunches, awards, and thought leadership sessions. The focus is on connection, insight and supporter experience.
What you will do
- Plan and deliver high quality stewardship and engagement events
- Coordinate logistics, suppliers, senior volunteers and internal teams
- Manage event budgets and monitor expenditure
- Evaluate events and suggest improvements
- Build strong relationships across teams and with key supporters
- Keep records accurate and up to date in relevant systems
- Significant experience in planning and delivering events
- Strong organisational skills and the ability to manage multiple priorities
- Creativity and confidence in shaping event content
- Ability to analyse information and communicate clearly
- Strong relationship building skills
- Ability to manage budgets
- Proficiency with CRM systems and standard software packages
- A flexible approach to working and attending London-based events
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Reports to: Operations Director
Location: Oldham (in person)
Working hours: Full-time – 40 hours per week (flexible schedule, 5–7 days including occasional weekends)
Salary: £30,000 – £32,000 per annum (dependent on experience)
About Life for a Life Memorial Forests
Life for a Life Memorial Forests is a UK charity dedicated to creating living memorials through the planting and care of trees. Our forests provide peaceful spaces for remembrance, support biodiversity, enhance green spaces, and benefit local communities. Working with us means leading a team that makes a tangible difference for the environment, local communities, and the families we support.
Purpose of the Role
The Grounds Team Supervisor will lead Life for a Life’s Grounds and Woodland Team, taking a hands-on approach to the maintenance and development of our memorial forests. You will actively participate in practical tasks such as tree planting, pruning, fencing, and meadow management while ensuring day-to-day operations are safe, efficient, and of the highest standard. This role requires flexibility, as you will sometimes work 5–7 days a week, including weekends, to support tree dedications, seasonal works, or special events.
Key Responsibilities
Team Leadership and Management
- Lead, motivate, and manage the Grounds and Woodland Team, including workforce planning, training, and upskilling.
- Actively undertake practical work alongside your team, including planting trees, grounds maintenance, and woodland management, setting a high standard of workmanship.
- Promote and ensure staff safety, compliance with H&S standards, and proper use of PPE.
- Conduct performance reviews, support professional development, and encourage a positive team culture.
- Woodland and Land Management
- Lead and actively carry out woodland and small-scale forestry works, including tree planting, pruning, and silvicultural management.
- Plan and manage grass-cutting operations, including wildflower meadow management.
- Undertake repairs and installation of fencing, benches, and other site infrastructure.
- Ensure practical works are delivered to a high standard while meeting the charity’s environmental and accessibility objectives.
Community Engagement & Public-Facing Responsibilities
- Ensure the team provides a welcoming, professional experience for families, volunteers, and visitors during tree dedications and site events.
- Support staff in communicating the charity’s mission, environmental objectives, and sustainable land management practices.
Operational Planning & Reporting
- Plan and manage weekly, monthly, and seasonal work schedules, ensuring resources are allocated efficiently.
- Monitor stock levels of tools, equipment, and materials.
- Liaise with contractors and the office team to coordinate projects and site operations.
- Provide updates to management on team performance, project progress, and resource needs.
Health, Safety & Environmental Standards
- Lead by example in adhering to health and safety procedures, risk assessments, and toolbox talks.
- Ensure all work aligns with the charity’s environmental stewardship and sustainability objectives.
Essential Requirements
To be considered for this role, candidates must confirm that:
- Experience leading or mentoring a small team, with the ability to guide practical works and support staff development.
- Ability to balance operational leadership with hands-on involvement in woodland and grounds management.
- You hold a full, clean manual driving licence.
- You are confident driving a medium wheelbase, high-roof van (additional training available if required).
- You are comfortable towing a trailer for transporting machinery (training can be provided).
- You can reliably travel to our yard in Royton, Oldham (typically 8am or 9am starts).
- You are willing and able to work a flexible schedule, including 5–7 days per week when required, with some weekends for special events or seasonal work.
- You are comfortable working outdoors in most weather conditions.
- You have experience or knowledge of working on land-based activities, managing woodland, or a related field.
- Fully conversant with Microsoft Office applications such as Word, Excel & Teams
- Ability to work autonomously and as part of a team
- Awareness and respect of health and safety requirements and risk assessments associated with working in the field
Desirable Qualifications and experience:
- Experience leading or mentoring a small team, with the ability to guide practical works and support staff development.
- Ability to balance operational leadership with hands-on involvement in woodland and grounds management.
- Qualifications in countryside management, environmental management, forestry, or related fields are desirable.
- Experience or knowledge of working on land-based activities, managing woodland, or a related field. Experience with tree planting, pruning, general landscape maintenance, and groundskeeping machinery is desirable.
- Able to use GIS (mainly ArcGIS) and a range of other mapping applications
- Understanding of the environment sector – both the challenges and opportunities
Life for a Life creates memorial trees to comfort bereaved families, enhance biodiversity, and help communities through donations and support.



The client requests no contact from agencies or media sales.
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as an Independent Domestic Violence Advocate supporting women and children who are impacted by domestic violence.
We are looking for a skilled, values driven IDVA who is committed to challenging inequality, reducing harm, and improving safety for adults and children affected by domestic abuse. You will bring relevant professional experience, strong skills in assessment, engagement, safety planning and communication, and the ability to work safely in complex and high risk situations. We are seeking people who can hold clear boundaries and accountability while offering empathy, curiosity and respect. You will work in a trauma informed, survivor centred and strengths based way, recognising each survivor as the expert in their own life. You will understand how gendered power, oppression and structural barriers shape survivors’ experiences, and you will be confident applying these principles in your practice.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 23 March 2026
Interview Date: 31 March 2026
The client requests no contact from agencies or media sales.
Salary: £55,407 per annum.
Hours: 35 hrs per week
Place of work: Hybrid with a minimum requirement of 24 in-person days per annum and significant travel across the UK including overnight stays (at least once a month)
Join Our Team!
We are looking for someone to join us who will take the lead on improving the quality and standards of care for people affected by Crohn’s and Colitis across the UK. As a member of the Senior Executive Team you will translate the strategic direction of the charity into tactical plans for healthcare professional support and quality improvement to achieve the charity’s strategic objectives.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. Right now, an estimated 500,000 people in the UK are living with a lifelong disease many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But we’re here to support and champion their cause and our ambitious plans will help to make a real difference.
Role Overview
You’ll work with the Director of Services, Research and Evidence to develop and implement a healthcare professional services strategy in accordance with the charity’s strategic aims. You will deliver the charity’s strategic leadership of the IBD UK Alliance and associated programmes of work as well as the implementation of the National Primary Care Diagnostic Pathway for lower gastrointestinal symptoms, and building a support offer for IBD nurses. You’ll be leading the strategic planning and budgeting for the Health Professional Support & Standards team, providing visible and influential leadership to the charity and driving a culture of high-performance, collaboration and continuous improvement.
About You
It is essential that youhave significant experience working in a health charity, leading a team that delivers programmes to support healthcare professionals. This includes developing education, driving engagement, and leading quality improvement initiatives across primary and secondary care.
You will be an experienced leader with a strong track record of managing teams and influencing senior stakeholders to improve standards of care. This is not a clinical role; we are seeking someone with proven experience leading healthcare professional support, education, engagement, and quality improvement programmes within a charity setting, rather than someone whose experience is primarily clinical.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.
In this role, there is plenty of scope for a hybrid approach working from home, although there will be times when you will need to be at face-to-face meetings with your team or our partner agencies. There is a requirement for you to attend a minimum of 24 in person days a year, and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London. There will be a requirement for significant travel and overnight stays around the UK (once a month on average).
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Catherine Winsor, Director of Services, Research and Evidence. Contact details can be found in our Recruitment Pack.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack attached.
Closing Closing date: Monday 16 March 2026 at 9am
Interviews will be taking place on 25/26th March (tbc) and will be held either remotely or in our London Office.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
About you
We have an exciting opportunity for a Content and Editorial Executive to join our team. In this role, you will focus on creating, editing and managing high‑quality online content that supports our engagement and marketing goals. You will work closely with colleagues across the organisation to deliver content and editorial requirements in line with agreed briefs, ensuring everything is produced to the right standard, within budget and on schedule.
You will work closely with colleagues across the organisation to deliver content and editorial requirements in line with agreed briefs, ensuring everything is produced to the right standard, within budget and on schedule.
You will be responsible for producing and editing compelling written content, images, icons, photography, video and curated materials that can be used across campaigns and digital channels.
You will regularly review the performance of content, adapting and refining it to improve engagement and meet audience needs, while ensuring SEO best practice is applied where appropriate. Collaboration will be key, and you will work closely with colleagues in Social Media and Digital to provide strong, effective content that supports their objectives. The role will also involve writing case studies and stories that bring our mission and impact to life.
To help us on this journey, we are looking for an innovative and creative Content and Editorial Executive who can help us produce and manage online content that strengthens brand awareness, drives supporter acquisition and supports income generation.
You will be confident, proactive and skilled at working with internal stakeholders. To succeed in this role, you will bring proven experience of creating and managing high‑quality content for digital channels and platforms, along with excellent writing and editorial skills. Copywriting experience is required and journalism experience would be an advantage.
This is a 12‑month fixed‑term contract. You will be required to travel to our Head Office in Telford and to our Pet Hospitals across the UK when needed.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
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Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity, paternity and adoption leave to support you and your family.
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15% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
The Merchant Taylors’ Company dates from 1327, when it was formed as a social and religious organisation for tailors and linen-armourers dedicated to St John the Baptist. Today, it is a flourishing Livery Company whose members are dedicated to education, fraternity, and philanthropy.
Members play active roles in philanthropy through volunteering their time, skills, and donations to empower charities local to the Company's key areas of work and support through governance and volunteering opportunities a number of affiliated schools across the United Kingdom as well as to exceptional individual students.
Fraternity and community are rooted in the Company’s ancient beginnings, when members worked together in order to take care of one another in poor health, old age and through unstable economic times.
About Merchant Taylors’ Boones Charity (MTBC)
MTBC is a charitable arm of the Merchant Taylors’ Company, with a vision to be a long term provider of high quality almshouses in the Borough of Lewisham that improves lives across the generations.
Almshouse dwellings for ‘low needs’ young people affected by homeless – this Youth Almshouses project is at the business planning phase, with the accommodation due to open in a few years’ time. The current proposal is that MTBC will build the accommodation and an experienced Partner Charity will manage it under a lease.
Independent living almshouse flats for people aged 57+ in financial need: Christopher Boone’s Court - MTBC has 34 flats in this luxurious new development, leased from One Housing Group. The remaining flats are owned by One Housing Group’s private tenants in the same age range.
About the role
Reports to: The Head of Philanthropy
Direct reports: None
Places of work: The Hall (Bank, London), Christopher Boone’s Court (South London).
Travel: Some travel may be required within Greater London in connection with various aspects of the role. Occasional travel may be required within the UK, primarily in connection with the Youth Almshouses project.
Key collaborative relationships within Merchant Taylors’: Youth Almshouses Project Group, Company Surveyor, Membership and Communications Team, Finance Team
Overview of role:
The postholder leads the development of policy on issues such as independent living and financial subsidy to make a positive difference to the lives of older people in financial hardship at our site in Lewisham. The postholder manages operations at that site, with an emphasis on efficient systems.
The postholder is part of the small team responsible for developing our project to house young people, being versatile about the tasks they undertake to bring this complex and exciting project to fruition.
The postholder is the lead staff member reporting to the Housing and Care Committee on the resident-related issues in our provision of almshouse accommodation. The post holder leads on fulfilling MTBC’s obligations to regulatory bodies such as the Charity Commission and Regulator of Social Housing.
Responsibilities and Duties
Youth Almshouses project: planning phase
[This phase has already started. There is a separate section of this Job Description relating to once construction has finished, estimated to be 2028]
Contributes to all aspects of the planning phase of the Youth Almshouses project and building relationships with key third parties. Non-exhaustive examples of milestones due in this phase for the project team to which this role belongs are:
o Agreeing appropriate business model and site design with the Partner Charity
o Conclusive professional advice on all aspects
o Concluding legal agreements with the Partner Charity
o Any regulatory issues concluded
o Planning permission granted
o Publicity
o Contracts in place with all parties relevant to construction
Management of the charity
- Presents information to assist decision-making, for example written reports and analysis of financial data for the trustees
- Manages MTBC’s affairs at Christopher Boone’s Court
Finance, Legal and Governance
- Leads on all financial matters affecting our residents at Christopher Boone’s Court.
- Completes annual returns to regulatory bodies
- Contributes to business continuity plan, review of relevant policies, preparation of MTBC’s annual report and accounts, budgeting cycle and monitoring performance against budget.
- Ensures that MTBC is up to date in complying with regulatory regimes of the Charity Commission, Regulator of Social Housing, the Housing Ombudsman and any other relevant regulatory bodies.
Data Protection
Promotes a ‘data protection by design’ approach to ensure that MTBC is compliant with data protection principles.
Policy, Development and Improvement
- Leads policy development on independent living, financial subsidy of residents, and any other relevant policy issues relating to residents of Christopher Boone’s Court or the planned youth accommodation.
- Keeps up to date with regulatory changes and best practice learning relevant to almshouse charities which are Registered Providers of Social Housing
- Drives forward change to reflect that learning, for the benefit of MTBC.
- Seeks appropriate specialist advice.
Information Technology and Residents
Encourages and develops the use and availability of technology to make residents at Christopher Boone’s Court confident with accessing online services.
Communications
Writes communications about MTBC and its activities for a wide variety of stakeholders.
Property Management
Arranges any repairs/maintenance at Christopher Boone’s Court which are MTBC’s responsibility.
Monitors whether One Housing Group and MTBC’s tenant at Archbishop Coggan House are carrying out all tests required by statute or lease obligations. Reports non-compliance and any unsatisfactory test results to the Company Surveyor’s team.
Assists the Company Surveyor’s team in arrangements for long term planned maintenance at the Youth Almshouses.
MTBC residents at Christopher Boone’s Court
- Leads strategy and implements all communications, arrangements and process to ensure MTBC’s almshouse flats are occupied
- Establishes an efficient system for monitoring residents’ ability to live independently
- Leads on operating all policies relating to residents’ behaviour (eg Anti-Social Behaviour)
- Drives forward and resolves ‘pastoral’ cases with a proportionate approach
- Assists in dealing with safeguarding cases in accordance with protocols
- Leads on ending individual residents’ rights to live at Christopher Boone’s Court, through the appropriate internal and court processes, including instructing lawyers.
- Ensures that an ARC concessionary TV licence is in force for MTBC residents at Christopher Boone’s Court.
- Organises traditional annual events involving the Merchant Taylors’ Company.
Relationships with third parties
Christopher Boone’s Court:
- Ensures that One Housing Group and any other relationship partners meet agreed performance levels/contractual responsibilities to MTBC.
- Works proactively with One Housing Group to promote a cohesive, empowered community of residents at Christopher Boone’s Court, ensuring as far as reasonably possible that there is a common and consistent approach to MTBC and non-MTBC residents, and common opportunities for them.
Youth Almshouses after construction has finished (est. 2028):
- Acts as the key point of contact between the Partner Charity managing the accommodation, Merchant Taylors’ and its Client Project Manager, leading on operational issues.
- Notifies all construction latent defects to MTBC’s Client Project Manager.
- Leads on the Partner Charity’s performance level against the lease and service agreement.
- Assists as required in procuring periodic renewal and/or re-negotiation of lease and service agreement between MTBC and the Partner Charity, or a new lease and agreement with a replacement Partner Charity
Essential (skills, experience, qualifications)
- Educated to degree level
- Interest in economic/social policy issues relevant to the types of people eligible to live at the proposed youth almshouses and Christopher Boone’s Court.
- Able to take responsibility while maintaining good communication and accountability
- Proactive with a problem-solving aptitude
- A fast learner who’s able to interpret complex information
- Good commercial awareness and financial understanding
- Excellent communication skills and interpersonal skills
- Always reviewing and looking at ways to improve existing processes
- Good IT skills
Desirable
CIH Level 4 Certificate in Housing
HOW TO APPLY:
Please submit your CV and cover letter.
Please don’t use generative AI.
Your cover letter should explain why you think you are a good fit for this role.
Please submit your CV and cover letter.
Please don’t use generative AI.
Your cover letter should explain why you think you are a good fit for this role.
The client requests no contact from agencies or media sales.
PENNINE DOMESTIC ABUSE PARTNERSHIP
Role Profile
JOB TITLE: Children and Young Person’s Worker
SALARY: £28-30k
RESPONSIBLE TO: Accommodation service manager
PENSION: 6% Employer contribution
HEALTH BENEFITS: Cash plan health scheme, wellbeing assistance programme
HOURS: 37.5 hours per week
LEAVE: 30 days (inclusive of birthday) and 8 bank holidays
Flexible working hours according to the needs of the project. Evening and weekend work as required. Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation and with the prior agreement of the Accommodation Manager.
The post is based within Pennine Domestic Abuse Partnership (PDAP) and is subject to an enhanced DBS check and safer recruitment processes.
N.B. The organisation refers to the Pennine Domestic Abuse Partnership.
OVERALL OBJECTIVES
· Develop, deliver and implement a service for children and young people experiencing domestic abuse living in refuge accommodation.
· To work in partnership with mothers/carers to identify children and young people’s support needs and to ensure those needs are met.
· To work with respect and response to the cultural needs of children and families of ethnic minority backgrounds.
· Provide direct support to a caseload of children and young people experiencing or affected by domestic abuse, working with them to assess risk and support them with safety planning and recovery from abuse.
· Work closely with other PDAP C&YP workers to develop resources/ activities and therapeutic interventions for children and young people who have experienced DA.
· Develop and implement clear pathways for this service with mothers/carers and our partners, schools and social care services and with our existing service users ensuring accessible routes to support for those that need it.
· Work with children and young people to support them to shape the service to best meet their needs.
· Provide one to one and group work practical and emotional support to children and young people who have/are experiencing domestic abuse ensuring all support is delivered safely.
· To advocate for children and young people with any other agencies who may be involved in their care such as schools, CSC, health etc.
· To complete verbal feedback and written reports to social care when required
· To implement and maintain standards of excellence throughout service delivery ensuring all client records are recorded in line with PDAP policies and procedures.
· To complete accurate daily and weekly online diary for internal calendar and employee accountability.
· To follow lone working safety policies and procedures
· To comply with confidentiality and Data Protection policies and procedures
· To educate and inform the public and other professionals by raising awareness of domestic abuse and ensuring client safety is central in multi-agency partnerships.
· To ensure the safeguarding of children and young people affected by domestic abuse accessing the service, liaising with and making referrals to CSC where appropriate.
· To participate in PDAP out of hours on call rota
PARTICULAR TASKS OF THE POSTHOLDER
Project Management and Service Delivery
· Always ensure quality standards, policies and procedures, and guidelines are fully adhered too, practiced and delivered throughout this service.
· Ensure that all service users are treated in a consistent, fair and empowering manner and to promote user participation in the development of the service.
· Ensure that the C&YP service is monitored and evaluated regularly with service users, partners, volunteers and PDAP staff. To identify areas of improvement and gaps in service delivery, develop and implement improvement plans.
· Develop the service, identify gaps in accessibility and put measures in place to ensure the programme is accessible to all, regardless of ethnicity, sexuality, gender, and all other protected characteristics.
· To liaise with other PDAP teams, and relevant external agencies to contribute fully to a multi-agency, joint approach way of working.
· To be fully conversant with all PDAP policies and procedures
· To ensure Health and Safety legislation is adhered to.
Organisational Development
· To participate in and support organisational policy development and implementation.
· To ensure that the views of clients and stakeholders are embedded into the work of PDAP and to take full account of these in the development of new services.
Internal and External Liaison and communication
· To promote PDAP ethos and values across the organisation
· To liaise with other agencies on behalf of the organisation, volunteers and service users and represent the wider complexities of those experiencing domestic abuse.
· To represent PDAP operationally where required, attending advisory groups and participating in local forum meetings with a view to influencing how stakeholders deal with domestic abuse and to publicise the C&YP service.
· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals
· To attend and participate positively in relevant meetings, training, supervision and annual appraisals
Other
· To undertake other related duties required by your manager, the CEO and Board of Trustees
· To keep up to date with national and local government decisions, policy and agendas pertinent to domestic abuse and PDAP, implement this learning to develop services and enhance the work PDAP carry out, also disseminate learning, knowledge and awareness to colleagues
· To undertake all other reasonable tasks requested by the senior leadership team
· To take part in PDAP 24hr out of hours on-call rota
It is essential to the development of PDAP service delivery that the post holder can respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.
Person Specification
Skills & Experience
Essential
Desirable
Experience of supporting children who have been impacted by domestic abuse
x
Experience working with children and young adults
x
Experience with providing service data reports
x
Liaising with child centred agencies
x
Experience of working with children with complex needs
x
IT proficiency, ability to learn new software programs, basic Microsoft experience
x
Qualification relevant to working with children and young people, such as level 3 and above
x
Ability to recognize signs of deteriorating mental health and initiate appropriate interventions to prevent crisis
x
Experience of carrying out risk assessments
x
Experience of working within health and safety principles, policies and procedures
x
Have excellent communication skills both verbal and in writing.
x
Can speak one or more of the community languages in Kirklees, Urdu and/or Punjabi
x
Experience working in partnership with other agencies such as social care, police, family support and schools
x
Personal Qualities
Be compassionate and empathetic
x
Act with integrity and respect when working with all clients, agencies, and individuals
x
Work flexibly as part of a team
x
Positive energy and commitment to the post
x
Commitment to the values, aims and objectives of PDAP
x
Knowledge
Excellent understanding of domestic abuse and VAWG
x
Understanding of trauma and how it impacts children and young people
x
Understanding of the social needs and support required for children with multiple and complex needs
x
Understanding of safeguarding policies and procedures
x
Knowledge and understanding of equity, diversity and inclusion
x
Understand the barriers for victims of domestic abuse in accessing support and how to address these.
x
Knowledge of development milestones
x
Other requirements
Subject to enhanced DBS check
x
Ability to work outside the normal office hours (as and when required), including occasional evening work
x
Full driving license and access to a car
x
The client requests no contact from agencies or media sales.
About Resonance
Resonance is a 24/7, artist-led community radio station based in Southwark, London, broadcasting on FM, DAB and online to audiences in the UK and internationally. The station supports experimental arts & culture and under-represented voices through community radio broadcasting, working with hundreds of volunteer broadcasters, artists and producers each year alongside a small staff team. Resonance is delivered by London Musicians’ Collective Limited, a registered charity (290236), and is sustained through listener support and grant funding.
Purpose of the Role
This role exists to increase Resonance’s charitable income, securing the funding that enables its artistic and community work to happen. It sits alongside, rather than within, artistic and operational delivery, with a specific focus on charitable fundraising and supporter engagement.
The Development Coordinator works across the organisation to draw out the charitable purpose, public benefit and impact of Resonance’s activity, and to communicate this clearly to funders and donors through funding applications, donor communications and impact-led narratives.
Key Outcomes
- Charitable income increases year on year, supported by a strong pipeline of trust and foundation applications and effective stewardship of funders.
- Individual giving grows, with donors and supporters receiving regular, credible communications that lead to stronger engagement and donations over time.
- Resonance’s charitable activity and public benefit are communicated clearly and confidently to funders and supporters, using evidence that is accurate, proportionate and well judged.
- Donor, funder and impact information is well-organised, up to date and actively used to support fundraising and stewardship.
- Charitable development activity is delivered reliably, supporting the organisation’s long-term financial sustainability within a small, collaborative team.
Role Context
This role is supported by grant funding from the Community Radio Fund, administered by Ofcom on behalf of the UK Department for Digital, Culture, Media & Sport (DCMS). The Development Coordinator focuses on resourcing Resonance’s charitable mission by translating artistic and community activity into clear, funder- and donor-facing narratives, working at the intersection of information, relationships and deadlines and exercising good judgement when priorities compete or information is incomplete.
Ways of Working
- This role will suit someone who enjoys working with focus and care, and who values seeing work through properly.
- You are comfortable taking ownership of defined areas of work, researching opportunities, shaping written material and keeping clear records.
- You understand how good systems, documentation and digital tools, including AI tools, support accuracy, efficiency and consistency in fundraising and donor communications, and you are motivated by seeing this work translate into tangible results, including increased charitable income.
- You are curious about Resonance’s work and the communities it serves, and willing to spend time understanding what makes its creative activity distinctive in order to communicate its public benefit clearly to others.
Working Hours
The post is full-time and based at our Southwark studios. Core hours are usually 10a.m - 4p.m, and time off in lieu is provided for agreed additional hours. Because Resonance operates around the clock, some early-morning, evening, or weekend work will occasionally be required to support fundraising activities.
Equity and Inclusion
Resonance is a small team serving a wide and diverse community of broadcasters. We particularly welcome applications from women, people from the global majority, disabled people, and those currently under-represented in fundraising roles within the audio and charity sector.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT SEO LONDON
SEO London is an education and training charity that advances social mobility by empowering exceptional students to secure roles within competitive industries.
We are a UK charity that unlocks potential and transforms careers. We empower students and young professionals from underrepresented backgrounds, bridging the gap between untapped talent and the world’s most competitive industries. Since 2000, our alumni have excelled in top global firms, proving that access and opportunity drive success.
SEO ALUMNI PROGRAMME
SEO has a long and proud history, with our first alumni cohort graduating in 2001, meaning we have reached our 25-year milestone. Our role is to nurture meaningful, long-term relationships with our extensive alumni community through an engaging and dynamic programme. This includes industry networking events, social gatherings, newsletters and communications, volunteering opportunities, and access to our talent pool.
We create pathways for alumni to remain connected not only to SEO, but also to the wider professional network, opening doors to new opportunities across industry. Through this work, we cultivate advocates who champion our programmes, recommend them to others, and actively support the next generation of underrepresented students to access sectors that may not otherwise be immediately available to them.
OUR VISION
A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.
OUR MISSION
To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.
OUR VALUES
Ø Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.
Ø Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.
Ø Integrity: We act with integrity and communicate openly with all our stakeholders.
Ø Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.
WHO WE SUPPORT
At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds.
THE ROLE
The Research co-ordinator will help provide a high-quality in-house prospect research service to support the alumni engagement strategy. The postholder will support the charities' strategic engagement and relationship-building efforts, with a particular focus on identifying, researching, and prioritising the charities most senior, influential, and high-potential alumni.
While this role supports fundraising activity, its primary emphasis is on insight-led engagement, including the development of a strategic power list to inform long-term relationship management and future philanthropic support.
RESPONSIBILITIES AND ACCOUNTABILITIES
· Providing a high-quality in-house prospect research service to the Alumni team and senior leaders, to support strategic alumni and stakeholder engagement
• Proactively identifying, assessing, and prioritising senior, influential, and high-potential alumni and stakeholders using agreed criteria such as leadership seniority, professional influence, networks, and engagement indicators
• Supporting the creation, management, and ongoing refinement of a strategic engagement power list to inform relationship-building, stewardship, and long-term engagement planning
• Delivering a pipeline of high-quality briefing materials for the head of Alumni Engagement and others within senior leadership team
• Compiling and managing a portfolio of research materials and insight projects, including alumni and stakeholder profiles, network mapping, influence analysis, and country-specific intelligence to support engagement activity
• Recording, managing, and enhancing the quality of alumni and stakeholder data using the organisation’s CRM database (Salesforce), ensuring records are accurate, current, and usable for engagement planning
• Supporting data cleansing and enrichment activity to strengthen the organisation’s understanding of its alumni and stakeholder community
• Ensuring all research activity is conducted ethically and in line with data protection requirements, exercising discretion and maintaining confidentiality at all times
• Role modelling the organisation’s values of commitment, inclusion, belonging, growth and innovation
• Undertaking any other duties relevant to the role, as requested
• Demonstrating a strong commitment to the organisation’s values, ethos, and mission
PERSON SPECIFICATION
ESSENTIAL SKILLS and EXPERIENCE
· Previous experience in an educational development, advancement, or alumni office; direct experience in prospect research or insight roles is essential.
· Strong written communication skills, with the ability to summarise complex information clearly and accurately
· Excellent attention to detail, with a commitment to data quality and accuracy
· Ability to use initiative and creatively source information to identify opportunities and map relationships and networks
· Ability to handle sensitive information, maintain confidentiality, and exercise sound judgement
· Experience of accurate data entry and record maintenance, with a good working knowledge of CRM systems (Salesforce preferred) and the ability to run reports
· Strong IT skills, including experience with Microsoft Word, Excel, PowerPoint, and Outlook
· An interest in, and commitment to the charities core aims, value and mission.
WHAT WE OFFER
· Annual Leave: 28 days + Bank Holidays.
· Enhanced Family Friendly Policy.
· Flexible working (2 days in the office) and a lovely office space by Borough Station.
· Benefits:
o Employee Assistance Programme
o And more…
EQUAL OPPORTUNITIES STATEMENT
SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable.
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training



The client requests no contact from agencies or media sales.
Support Worker
Part Time and Full time hours available up to 37.5 hour per week
Salary £24,570.00 per annum + Sleep in Shifts paid at £69.76 per shift
Who we are: The Grace Eyre Foundation is a charity based in Brighton & Hove and the wider Sussex community that has been working with people with a Learning Disability and autistic people since 1898. Our mission is to work towards being led by people with Learning Disabilities and autistic people to deliver high-quality housing, support and activities in their local communities. The people we support tell us that they want “good support from kind and friendly people” – so that is what we are looking for!
Introduction:
We are seeking passionate, caring, and dedicated individuals to join our team of Outreach Support Workers across in Brighton and Hove. If you are committed to making a real difference in the lives of people with learning disabilities and autism, we would love to hear from you.
In this role, you'll be supporting individuals in developing their independence, building on their strengths, and leading a fulfilling, active life within their community.
Brief outline of the role:
As an Outreach Support Worker, you’ll provide tailored care and support to individuals in both their homes and the community. Your role will focus on helping people live as independently as possible, beyond daily living tasks you may be supporting individuals to build on self-esteem, personal growth, and active participation in social and community activities.
In addition to your support work, you will complete daily session notes and timesheets and may be asked to assist with some administrative tasks. This is a flexible, dynamic role that offers the chance to make a positive, lasting impact on the lives of the people you support. You will collaborate with a supportive team and, as part of a rota system, may work varying hours, including mornings, evenings, and weekends.
What the People we Support want:
The people we support want a member of staff who is passionate and motivated. Someone who is assertive, caring, able and willing to tailor and adapt their support work based on the needs of the person they are supporting – providing person centred care. Whether this be going out into the community, building and maintaining friendships and relationships, finding volunteer or career opportunities, building life skills and promoting their independence. Some people we support require personal care, in which they request, respect and dignity in these tasks.
Equity, Diversity and Inclusion:
No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.
Staff benefits include:
- Enhanced holiday entitlement
- One paid celebration day a year
- Cost of living support package such as rental deposit scheme
- Cycle to work scheme
- Generous refer-a-friend scheme
- One paid volunteering day a year
- Enhanced sick pay
- Enhanced employer pension contribution
- Enhanced death in service
- Training and development opportunities
- Flexible working opportunities
We are also:
- A living wage employer
- Accredited as a Disability Confident Leader
- Accredited as an Investors in People employer
Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.
Please apply now and we will be in touch.
Associate Director, Scotland
Ref: REF000006
Location: Home-based, Scotland (However, travel and overnight stays within the UK will be required as part of this role)
Contract: Permanent
Hours: 35 hours per week
Salary: Circa £66,000 per annum
Finding strength through support
The Stroke Association is the UK’s leading charity providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association, and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups, and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
About You and The Role
We’re looking for an exceptional systems leader to drive our work across Scotland and ensure people affected by stroke have the support they need to rebuild their lives. You’ll shape and deliver our vision for Scotland, focusing on what matters most to stroke survivors and ensuring our work has real, measurable impact.
In this influential role, you’ll build strong relationships across health and social care, Scottish Parliament and Government, and the wider stroke community. You'll bring deep understanding of the Scottish context and ensure our work is grounded in the lived experience of stroke survivors and their families.
Key responsibilities will include:
- Lead the Stroke Association’s strategic direction and impact in Scotland, ensuring people affected by stroke receive high quality support.
- Build and manage relationships with key health, social care and political stakeholders, acting as a credible and respected systems leader.
- Adapt organisational priorities for Scotland and ensure effective delivery through strong planning and performance oversight.
- Lead and develop the Scotland team, addressing capacity needs and building volunteer capability to meet local priorities.
- Strengthen partnerships across the stroke community to improve access to support and tackle health inequalities.
- Lead engagement in local policy and pathway development, influencing improvements at health board level.
You will have:
- Significant senior-level experience in advocacy and influencing, including shaping policy change in values-driven, social-impact contexts within Scotland’s health and social care sector.
- Substantial experience developing and managing senior-level relationships across partner organisations, using strong negotiation skills and sound political judgement.
- Experience leading complex organisational change and transformation, ensuring people-centred and sustainable outcomes.
- Strong understanding of the Scottish health and social care landscape, including Parliament, Government, influencing systems, and awareness of UK-wide legislative procedures.
- Ability to balance local, national and UK-wide organisational priorities.
To fulfil the role, you must live in Scotland and have the right to work in the UK. This role requires travel and overnight stays across the UK. Candidates must be able to demonstrate how they can meet this requirement of the role.
Closing Date: 5 April
First Interview (online) Date: Monday 20 April or Tuesday 21 April
Second interview and Roundtable Discussion (face to face): week commencing 27 April
Please note all roles close at midnight
Please state any preferences for flexible options in your application. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you an experienced Welfare Rights Adviser who is passionate about making a real difference to people’s lives? Citizens Advice Cheshire West is looking for a skilled and committed Welfare Rights Caseworker to join our dedicated team. In this role, you will provide specialist benefits advice and casework to clients across Cheshire West, helping people navigate complex welfare systems, maximise their income and access the support they are entitled to at some of the most challenging times in their lives.
This is an exciting opportunity to make a real difference in the local community by providing specialist welfare benefits advice and casework to clients across Cheshire West. You will support people to access the benefits they are entitled to, helping to maximise income and improve financial stability.
The role involves managing complex welfare benefits cases, preparing detailed written submissions, negotiating with third parties and, in exceptional circumstances, representing clients at tribunal.
This is a hybrid role with time spent working from home and from our offices in Winsford and Chester, alongside outreach work across the Cheshire West area. Due to the nature of the role, extensive travel is required and access to your own transport is essential.
Key Responsibilities
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Provide specialist advice and casework across the full range of welfare benefits.
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Prepare written submissions and supporting evidence for reviews, appeals and tribunals.
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Act on behalf of clients by negotiating with relevant organisations and drafting correspondence.
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Represent clients at tribunals where appropriate.
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Ensure clients receive the benefits they are entitled to, supporting income maximisation.
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Maintain accurate case records and statistical information using our case management systems.
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Work collaboratively with colleagues and external agencies to support clients.
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Contribute to research and campaigns work by highlighting issues affecting clients.
About You
We are looking for someone who:
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Has recent welfare rights casework experience within Citizens Advice or a similar third sector organisation.
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Has experience preparing high-quality written submissions and casework documentation.
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Has excellent written communication and negotiation skills.
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Can manage a complex caseload in an organised and structured way.
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Understands the challenges faced by vulnerable clients.
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Is able to work flexibly to meet service needs.
Desirable:
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Experience of representing clients at tribunal.
Why Join Us?
This is a rewarding opportunity to use your welfare rights expertise to make a genuine difference to people facing financial hardship and complex benefit challenges. If you are committed to delivering high-quality advice and want to work as part of a supportive and values-driven team, we encourage you to apply and help us support communities across Cheshire West.
We Offer:
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Flexible and hybrid working wherever possible
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Enhanced holiday and sick pay entitlement
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A strong focus on staff health and wellbeing
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Access to an Employee Assistance Programme
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Health benefits package
Visit our website to download an application form
We advise, support and empower people to improve their lives providing the best, impartial advice and influencing policy for a more equal society
The client requests no contact from agencies or media sales.