Fundraising jobs (548)
Top job
Crohns and Colitis UK
Up to £21,000.00 per year
A exciting to opportunity join our growing Fundraising team as a Supporter Care Assistant.
Top job
Pembroke College Oxford
Oxford, Oxfordshire
£32,000 - £37,000 per year
We are looking for an experienced person to work with a strategically-focused team of colleagues and alumni to achieve a £40m campaign.
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Macmillan Cancer Support
Multiple Locations
£26,500 - £31,000 per year + car allowance + benefits
Are you positive and results-driven with an impressive track record in fundraising, sales or marketing?
QuarterFive Fundraising Recruitment
Up to £31,000 per year
QuarterFive Fundraising Recruitment
Up to £35,000, or, for the right candidate, a 4 day a week role at £35,000 (FTE c.£46,000)
Dog Assistance in Disability
£22,000 - £26,000 per year FTE based on experience
Page 5 of 37
Up to £21,000.00 per year
Permanent, Full-time
Job description

The role:

We have an exciting to opportunity join our growing Fundraising team as a Supporter Care Assistant. You’ll support our fantastic fundraisers and supporters of Crohn’s and Colitis UK from the beginning of their journey to the end, whilst delivering the highest level of customer service and provide administrative support for the Income Generation Team.

About you:

You’ll be an enthusiastic, confident individual with a proven track record for delivering top quality customer service, preferable within the voluntary sector.  An excellent communicator and team member you'll have a passion to help people make a difference to others.

If you think you have what we are looking for then we would love to hear from you.

Key responsibilities:

1.  Supporter Communications and Fulfillment:

  • To respond to queries from supporters and the general public (by phone, electronic or in person) about mailings, fundraising and events and work closely with other teams to ensure a good general knowledge of the organisation’s activities.
  • To acknowledge and receipt all donations in line with the department’s KPIs.
  • To prepare and mail fundraising information packs, events registration packs, fundraising materials welcome packs and other relevant information as required.
  • To deliver outbound communications as required, including event invitations, donor care calls and sponsorship follow ups.
  • Manage inbound communications from several channels including phone, email and social media.
  • Attendance at fundraising events throughout the year nationally. 

2.   Maintaining the fundraising database/Income Processing:

  • To data capture all daily donations, enter and code them on Dynamics 365 database and thank within agreed timescales, in line with agreed procedures.
  • To process income through all sources such as online activity and event registrations as well as Just-giving/Virgin Money etc.
  • To add constituent records to the Dynamics 365 database and ensuring that records are updated and maintained correctly, using all function tools efficiently in line with processes established by the Supporter Experience Manager.
  • To record and update non-financial information provided by supporters, such as Gift Aid declarations, data protection opt outs, in memoriam tributes, legacy pledges and other personal information. 

3.   Administrative Support for the Income Generation Team:

  • To organise and attend income generation team meetings, co-ordinate agendas and take minutes as required.
  • To undertake general administrative duties to include, franking post, scanning documents, maintaining effective filing systems, and maintaining promotional materials stock levels.
  • o provide general administrative support across the income generation team as required
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More about Crohns and Colitis UK
Crohns and Colitis UK

About us:

We’re Crohn’s & Colitis UK. And we’re fighting for improved lives today – and ... Read more

Posted on: 17 September 2019
Closing date: 07 October 2019
Tags: Fundraising

The client requests no contact from agencies or media sales.

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