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Closing tomorrow
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment
Posted 1 week ago
Closing in 2 days
The Association for Laboratory Medicine, London (On-site)
£40,000 per year
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Up to £27,466.16 per annum plus excellent benefits
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£35,790
Are you empathic and able to work calmly under pressure, with experience of supporting people who are vulnerable? Join our supportive team!
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Social Interest Group, N1, London (On-site)
£30,600 per year
We're looking for an Executive Administrator to join our central office team, reporting to the Director of Finance and Resource.
Posted 1 week ago
Making The Leap, London (Hybrid)
£40,000 per year
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Childhood First, Greater London (On-site)
£35,000 - £38,000 per year
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ClientEarth, London (On-site)
£38,341 per year
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The Winchester Project, Multiple Locations (On-site)
£28,000 - £30,000 per year
Seeking a highly motivated individual to join the Winch Team on front of house duties, welcome visitors, staff, young people and contractors
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£30,000 - £35,000 per year
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The Advocacy Academy, Brixton (Hybrid)
£31, 320 - 36, 720 (FTE)
Posted 1 week ago
Closing in 7 days
SSAFA, Wimbledon (On-site)
Up to £29,000 per year
Posted 1 week ago
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DENS, Hemel Hempstead (On-site)
£33,180 per year
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Page 25 of 52
Southwark, Greater London (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance.

You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 16 June 2025

Interviews: Friday 20 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Refreshed on: Saturday, 7 June 2025
Closing date: 16 June 2025 at 09:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work