Jobs for the Housing and Homelessness sector

At YMCA Sutton Coldfield, we transform the lives of young people with support, respite and safe spaces.

Do you want to make a meaningful difference in the lives of adults with disabilities in Sutton Coldfield and Birmingham? We are looking for a passionate and dedicated Disability Support Worker to join our team, helping adults build confidence, develop independence, and enjoy fulfilling lives within their community.

In this rewarding and varied role, you’ll work collaboratively with colleagues to deliver engaging activities, personalised support, and high-quality care, tailored to each person’s needs and abilities. If you are committed to promoting inclusion and making a positive impact in the community, we would love to hear from you.

As a charity, safeguarding adults and children is part of everything we do and is everyone’s responsibility. We have a strong organisational culture of acceptance and participation, and we believe in leading the way to make our community and the world a more inclusive place.

We are a friendly, inclusive organisation with policies, working arrangements and benefits that support staff wellbeing and learning.

To apply for this role, you need to complete our application form and explain how you meet the person specification as outlined in the job description. We do not accept CVs.

The closing date for applications is 9.00am on Tuesday 30th June 2026

We expect interviews to be held at our Sutton Coldfield office during week commencing 14th July 2026. 

Please apply asap. We reserve the right to close the vacancy early without notice if we receive a high volume of suitable applications.

YMCA Sutton Coldfield is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment This is reflected in our recruitment and vetting processes which includes asking candidates to provide information about any gaps in employment, pre-employment checks, including references, an identity check, right to work in the UK and proof of qualifications.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure. 

We are committed to equality, diversity and inclusion in all we do. We aim to grow an inclusive workforce where everyone feels welcome irrespective of age, class, disability, ethnicity, gender, marital status, religion, sexual orientation or social-economic backgrounds. 

YMCA Sutton Coldfield is a registered charity in England (1008752).

Charity People are delighted to be partnering with The Passage to recruit a Head of Development to join their senior management team.

The Passage is a leading London homelessness charity, supporting people experiencing or at risk of homelessness to transform their lives. Their vision is of a society where homelessness no longer exists and everyone has a place to call home. The Passage has built a reputation for high-quality services and impactful fundraising, with voluntary income exceeding £5m in recent years.

This is a rare opportunity to step into a strategic leadership role at a pivotal moment, shaping and growing a diverse high-value fundraising portfolio while leading and developing an ambitious team.

Head of Development

Employment status: Permanent
Working pattern: Full time
Salary: £56,960
Location: Office based (central London) with some flexible working from home
Benefits: 35 Days annual leave including bank holiday

About the Role

This is a key senior position, responsible for leading and growing The Passage's high-value income streams, including corporate partnerships, philanthropy (major donors), trusts & foundations, and commercial/trading activity.

Reporting to the Director of Income Generation and Communications, you'll lead a committed and talented team to deliver sustainable income growth, while ensuring first-class stewardship is provided across all touchpoints.

You'll play a central role in developing and delivering strategy, driving new business, and building long-term, high-value relationships with donors and partners. As part of the Senior Management Group, you'll also contribute to organisational leadership and strategic direction.

Key Responsibilities

• Lead and deliver a high-value income strategy across corporate, philanthropy, trusts and commercial streams
• Drive new business, identifying and securing six-figure+ partnerships and donations
• Personally manage a portfolio of major donors and senior corporate relationships
• Oversee and grow commercial and trading opportunities, ensuring strong performance and sustainability
• Lead, coach, and develop the Development team to achieve ambitious income targets
• Work collaboratively across teams to develop compelling propositions, proposals, and donor journeys
• Monitor performance, budgets, and pipelines to ensure delivery against KPIs and forecasts
• Represent The Passage externally, acting as an ambassador with senior stakeholders and partners

About You

We're looking for a strategic, relationship-driven leader with a strong track record in high-value fundraising and income generation.

You will bring:

• Proven success in developing and delivering high-value fundraising strategies
• A track record of securing £100k+ gifts and partnerships
• Experience leading and developing high-performing teams
• Strong expertise across corporate partnerships, major donors, and/or trusts
• Commercial awareness, with experience or interest in trading and income diversification
• Excellent relationship-building skills, with the confidence to engage senior stakeholders
• Strong planning, budgeting, and pipeline management skills
• A collaborative and values-driven leadership style

Most importantly, you'll be motivated by The Passage's mission and committed to driving income that creates lasting impact for people experiencing homelessness.

Why This Role?

This is an outstanding opportunity to shape the future of income generation at one of London's most respected homelessness charities.

You'll join at an exciting point of growth, with the autonomy to innovate, the support of a strong leadership team, and the chance to make a tangible difference through strategic, high-value fundraising.

Application Details

Closing date: Wednesday 17th June, 9:00am
Interviews: 25^th/26^th June

If this role inspires you, please send your latest CV to Kevin Croasdale at Charity People () and request a job application.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Charityworks is a 12-month, talent programme where you will deliver a full time paid job in a partner charity or housing association and have the opportunity to make real social impact.

Alongside your placement, you will also take part in an acclaimed development programme recognised by the Institute of Leadership and Management; this has been designed to accelerate your career development and provide you with the skills needed to launch your career in the social sector. 

Throughout the process you’ll be supported and challenged by our programme team, an external mentor from the sector and a peer coach to help you make the most of the year. You’ll come together regularly with your fellow trainees and professionals across the sector to explore key issues affecting your work and society as a whole. Individually, you’ll explore the sector and deepen your understanding of your environment even further by producing your own enquiry and research project.

At the end of the 12-month programme you’ll have the experience and skills to kick-start your professional career in the UK social sector and beyond! 

For more information before you complete your application, take a look at our website

Key Information

Applications are now open and will close on the 30th June 2026.

Job Description

• Job Title: Charityworks Trainee

• Employer: One of our Charityworks partner organisations.  These organisations are subject to change each year but often include a range of non-profit partners from NSPCC, Guide Dogs, Barnardo’s, Christian Aid, Network Homes, Accent Housing and many more. 

• Location: Placements will take place in leading non-profit organisations across a number of locations across the UK. There will be a range of working patterns available including partly remote or blended working possibilities.

• Hours: Usually 9am - 5pm with some flexibility according to the requirements of the placement and your host organisation. 

• Contract: Fixed term, 12 months.

• Salary: The salary will meet the Living Wage as set by the Living Wage Foundation at the time of writing. This is outlined above.

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit.   

We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities.  Our residents will live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.

We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims.  We operate with these values:  respectful, inclusive, conscientious, compassionate, honest.

We’re looking for someone proactive and flexible to help us for the first six months, as we set up the building, set up our new systems, and move everyone in.  This will be a really varied role where no two days are the same, and will be a mixture of administration and practical tasks.  You could be getting our staff kitchen set up, preparing the paperwork for a new resident, helping someone set up their heating controls or utility accounts, setting up and updating databases, answering queries at reception, logging maintenance tasks or helping with an event.

You might well have some housing experience already, or have worked with older people, but we also value transferrable skills, lived values and the ability to learn quickly.

An enhanced DBS check will be required.  This will be a fixed term contract from mid-July 2026 for six months.  We are open to offering this role on either a full time basis or an alternative working pattern of at least 25 hours per week.

You’ll bring:

· Confidence in organising and prioritising a varied workload

· Good administrative skills and ability to create and keep accurate records

· A proactive, flexible “can do” approach and the ability to “hit the ground running”

· Good communication skills with a wide range of people.

· a strong commitment to safeguarding and to respecting diversity and inclusion. 

We can offer:

· a salary of £26,000 - 28,000 per annum pro rata

· membership of the Social Housing Pension Scheme (defined contribution)

· a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)

· lots of variety and a range of experience

· the opportunity to be part of setting up something brand new from the very start.

For more information please see the full job description and person specification attached.

About Your Place...

Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma.

The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.

They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.

Duties & Responsabilities:

·Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)

·   Support Customer Services with planned room health & safety checks.docx.pdf)

·Provide first-line response to reactive maintenance, cleaning and repairs

·Carry out minor building repairs including decorating, plumbing and fabric repairs

·Check plant rooms and boilers for leaks and general condition

·    Ensure equipment is well maintained and safely stored

·Ensure portable electrical appliances are tested as required

·Use hand and power tools safely and effectively

·Assist with inspections of grounds, buildings and facilities

·Undertake general janitorial and porterage duties

·Maintain accurate digital documentation and records

·Ensure equipment is well maintained, adequately stored and meets all safety requirements

Health & Safety

·Ensure Health & Safety procedures are consistently implemented

·Contribute to risk assessments and implement actions

·Monitor subcontractors to ensure compliance and quality of work.docx.pdf)

·Proactively identify and report hazards across properties

·Clear snow and ensure safe access during adverse weather

Working with Residents & Environment

·Engage with residents in a respectful, trauma-informed and non-judgmental way

·Work within occupied properties with sensitivity and awareness of resident circumstances

·Build positive, professional relationships while maintaining clear boundaries

·Remain calm and professional when dealing with distressed or challenging individuals

·Report safeguarding concerns appropriately and follow organisational procedures

·Work collaboratively with housing and support teams to ensure a coordinated approach

Service Delivery

· Proactively walk communal areas and report maintenance, safety or cleaning issues

·Monitor and action tasks through internal systems in a timely manner

·    Ensure all duties align with organisational policies and performance standards

·Undertake other duties within the scope of the role as required

                                                                      IMPORTANT INFORMATION

·This is not a standard maintenance role and involves working in environments affected by complex social issues

·Properties may at times be in poor condition due to resident circumstances

·You may encounter behaviours linked to mental health challenges, trauma, or substance use

·The role requires resilience, adaptability, and a strong values-based approach

Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

·Experience of risk assessment or a health & safety qualification

·Experience of building cleaning and maintenance, handyperson or caretaking duties.

·Experience working in social housing, supported housing, homelessness services or similar environments (desirable)

·Experience working with vulnerable adults or individuals with complex needs (desirable)

Qualifications

·Building trade or health & safety/facilities management qualification

Skills & knowledge

·Good understanding of health and safety requirements within a building environment

·Good communication skills

·Good IT and systems skills

Abilities

·Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries

·Ability to manage own work load effectively and under pressure

·Ability to accurately input information on a database or information systems

Personal qualities

·Confidence to challenge where necessary in relation to property / security matters

·Diplomatic and tactful

·Patient and tolerant

·Self-motivated and enthusiastic

·Honesty, reliability and punctuality

·Good interpersonal skills

Desirable criteria

·Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Are you an experienced copywriter who can turn insight into powerful ideas and compelling content? Join Shelter as our Senior Creative (Copy) and help create campaigns that inspire people to support our work and drive change in the fight against the housing emergency.

About the role

The role will provide an opportunity to work across a range of media including print, tv, social and experiential designs. You will work with stakeholders across the organisation creating communications for our teams in fundraising, campaigns, services and retail.  You will create strong concepts backed up with strategic thinking and be able to present your ideas clearly to a variety of stakeholders 

​​​​​​​Role specifics

We're looking for a talented and experienced copywriter who can create compelling, accessible content that inspires people to support Shelter or seek help when they need it most. Working closely with our Creative team, you'll take projects from concept through to completion, developing strong campaign ideas, writing for a wide range of channels and audiences, and presenting your thinking clearly to stakeholders. You'll produce and edit both long and short-form copy, ensure all content reflects Shelter’s brand and tone of voice, and maintain the highest standards of accuracy and attention to detail. As a senior member of the team, you'll also lead mid-sized projects, support and mentor copywriters, and help bring complex information, stories and data to life in engaging and impactful ways.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

As our Senior Creative (Copy), you’ll be joining a friendly, talented and dedicated team who recently won In-house agency of the year at The Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Edinburgh Morningside shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit your work and education history and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, co-produce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources.  

The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key  stakeholders.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring experience supporting individuals with a range of needs, aspirations, and associated risks, alongside a proven ability to deliver high-quality, person-centred support services. You will have experience using computer-based systems to maintain accurate records and a good understanding of welfare benefits, housing options, and legislation relevant to statutory duties. Knowledge of health and safety within community settings and the ability to undertake effective key working, support planning, and risk assessments to promote independence are essential.

You will have a sound understanding of mental health, substance misuse, and the issues affecting the client group, with the ability to work collaboratively with external professionals to develop and coordinate tailored support packages. Strong safeguarding knowledge, a commitment to continuous learning and professional development. You will be proactive, organised, and committed to helping service users achieve positive outcomes and greater independence.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are looking to recruit an experienced HR Advisor to provide comprehensive HR support. You’ll play a key role in supporting the employee experience, providing top-notch support to all teams in the organisation and be comfortable working in a unionised environment and with all levels of seniority.  

Our recent all-staff survey reported high satisfaction levels, with 96% believing in the aims of the charity, 94% of staff having pride in working for the Centre, 94% of staff enjoying working with their colleagues and 94% agreeing they feel trusted to do their job.

In this role, experience of employee relations will be pivotal in supporting the organisation. As a trusted advisor, you will have sound employment law knowledge and be comfortable with challenging conversations, supporting managers with any issues such as sickness absence, holiday queries, capability or a disciplinary procedure. 

You’ll ensure that recruitment costs are kept to a minimum, work with recruitment managers to ensure vacancies are advertised following internal processes and ensure employment contracts are finalised before onboarding starts.  You'll also be confident using IT systems to assign training to new joiners and to existing staff, keeping records of courses and ensuring that safeguarding training is completed.

Bringing your experience of HR and a willingness and enthusiasm to the role, you will proactively seek to continually improve yourself and the role, championing a culture of service excellence, as well as taking ownership and accountability of your workload.

Please refer to the job description for further information. If you have any questions please email us.

The post is full time, 35 hours a week. For the right candidate, we will consider a 0.8fte (28 hours) appointment.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and, for this role, to undertake a basic DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas.
 

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

How to apply

Send your cv and cover letter.  To ensure fairness at all stages of the process, please don’t send your application to any other email address at the Centre

Closing date for applications: Monday 15 June, 9am
Interviews will be held by end of June

Please note that a short test will form part of the interview process, if you are shortlisted details will be provided to you in advance.

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.

IN A NUTSHELL:

This is a pivotal role at the intersection of finance and operations, helping to ensure the smooth and effective running of key organisational functions. The Finance and Operations Lead will play an integral role in overseeing the charity’s financial operations, supporting grant reporting and wider business development initiatives, and driving operational efficiency across the organisation.

WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?

Collaborating closely with the senior and wider teams, the Finance and Operations Lead will play a key role in financial management, and operational effectiveness, contributing directly to the success of our initiatives.

WE’RE LOOKING FOR SOMEONE WHO CAN:

• Be the main point of contact for all finance and operational queries

• Manage the organisation’s core financial operations, including monthly Management Accounts, project finances, VAT returns and financial reporting, while working closely with external bookkeepers to ensure effective financial management and compliance, while working closely with the COO on financial oversight and planning

• Coordinate and manage the annual budgeting, Mid Year Forecasting and audit processes, preparing financial information, liaising with budget holders and external accountants, and ensuring timelines, reporting requirements and supporting documentation are delivered accurately and on time, while working closely with the COO on final review and strategic adjustments

• Support the Head of People and Development with the delivery and implementation of the internal People Strategy (specifically focusing on refining recruitment, onboarding and offboarding processes, as well as providing support with grant reporting and budgeting requirements for funders)

• Manage day-to-day operations across the organisation, including onboarding new staff, supporting HR processes, coordinating office management and equipment setup, liaising with IT support providers, arranging organisation-wide cyber security training, and ensuring the smooth running of operational processes while identifying areas for improvement

• Collaborate with the Chief Operating Officer and the Head of Development and People to align financial and development goals

• Identify ways to enhance operational processes to support the growth of the organisation.

• Support the Engine Room team to establish effective organisational systems, routines and operational processes that support collaborative, person-centred and efficient ways of working across the organisation.

• Work closely with the Senior Team to provide financial insights, support strategic decision-making, and contribute to governance processes, including coordinating board paper inputs and monitoring organisational KPIs

RELEVANT EXPERIENCE AND BEHAVIOURS:

Criteria:

• Proven experience in finance and operations in a charity/ Third sector (Essential)

• Experience in fundraising/development initiatives (Desirable)

• Is committed to the vision and mission of CHI (Essential)

• Excellent communications skills, both written and verbal  with the ability to convey complex financial information to diverse audiences (Essential)

• Strong attention to detail, good organisational skills and an ability to work accurately, calmly and effectively (Essential)

• Good Excel skills with ability to create and manipulate pivot tables and use functions such as VLOOKUP and SUMIF. (Essential)

• Able to take a collaborative and proactive approach to operations, with a focus on continuous improvement. (Essential)

• Familiarity with financial regulations and a commitment to maintaining compliance. (Essential)

• A team player able to adapt to changes in workload and priorities (Essential)

• AAT qualification or equivalent (Desirable)

TERMS OF APPOINTMENT:

• Both full and part-time considered.

• Salary: £35,000 to £45,000 (pro rata if part-time), depending on experience.

• Location: London (hybrid working model, with at least one day per week in the office)

WORKING AT CHI:

As part of the team, you’ll have access to a range of benefits, including:

• Interest-free loans for travel, cycle to work, and tenancy deposits

• Pension scheme with 8.5% employer contribution

• 30 days’ annual leave, rising to 33 with service

• Enhanced family leave and pay

• Employee assistance programme

• Flexible working

• Generous learning and development budget

• Quarterly team away days

TO APPLY

We use Applied for all our internal recruitment - an independent online recruitment platform that reduces bias, improves quality of hire and increases diversity. 

The closing date for this role is Monday 15 June 2026.

First round of Interviews to take place during the w/c 22 June 2026. This will include a short written exercise (that needs to be completed ahead of the interview). All details will be provided in due course.

We are looking to recruit a Senior Welfare Rights and Housing Advisor to join Camden Disability Action’s Advice Service.

You will have at least two years’ experience providing specialist-level welfare rights advice and experience of providing housing casework. The role involves identifying opportunities for income maximisation, supporting clients to ensure benefits are correctly assessed, and assisting with mandatory reconsiderations and appeals. You will also support Disabled people with housing-related issues, including homelessness prevention and access to suitable accommodation.

You will work holistically, managing complex cases and advocating for clients across statutory services, specialist advice agencies, and community organisations. The role provides social welfare rights advice, advocacy, and casework support within CDA’s remit and does not involve the provision of regulated legal services.

You will be committed to developing your understanding of the Social Model of Disability and share our vision for a radically inclusive world where people are not disabled by the society in which they live.

We are looking for someone who is committed to supporting our clients on the front line with equal passion to use themes and patterns from casework to affect wider systems change.

The role is hybrid, with a minimum of two days per week based at our office in Kentish Town (NW5 1LB).

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit.   

We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities.  This has been years of work for our charity and we're really excited to form the team that will work with our residents in our brand new home.  Our residents live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.

We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims.  We operate with these values:  respectful, inclusive, conscientious, compassionate, honest.

The purpose of this role is to support the residents to achieve their personal goals for independent living and wellbeing, safely and with dignity.  You'll create support plans, offer practical advice, induct new residents, conduct welfare checks and meetings, arrange activities, work with other agencies, deal with emergencies, support good safeguarding practices and help look after our new building.

We're expecting a shift pattern where you could be rota'd to work either 8am - 4pm or 12pm - 8pm, Monday to Friday.  There are times when lone working will be a requirement for this role, especially the last part of the later shift.  An enhanced DBS check will be required.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• experience of working with older people or people with support needs, an understanding of their needs and concerns, and the skills to encourage independence whilst walking alongside them with support and assistance.
• a flexible and proactive approach
• a strong commitment to safeguarding and to respecting diversity and inclusion. 

We can offer:

• a salary of £30,000 per annum
• membership of the Social Housing Pension Scheme (defined contribution)
• a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)
• the opportunity to be part of setting up something brand new from the very start.

For more information please see the full job description and person specification attached.

Job title: Performance Reporting Officer
Area of work: Programme Management Office (PMO), Regeneration, Portfolio Delivery
Contract type: Permanent
Employment type: Full-time
Salary: £50,000 - £60,000
Location: East London (Hybrid 2 days on-site per week)
Closing Date: Wednesday 10th June 2026

Overview
This is an exclusiveopportunity with a publicly backed regeneration organisation deliveringlarge-scale housing, capital, and infrastructure programmes.

Sitting within acentral PMO function, this role is focused on supporting the operationaldelivery of programmes, working closely with senior leadership and a ProgrammeManager to ensure projects are effectively coordinated, governed, and deliveredfrom inception through to completion.

You will play a key role in connecting strategy to delivery, helping to ensure that programmes run smoothly day-to-day, with clear oversight of progress, risks, contracts, and key activities across the portfolio.
This is a hands-onrole, ideal for someone who understands how a PMO operates and is comfortablesupporting both the structured and administrative elements that underpinsuccessful programme delivery.

What you will do?
Programme coordination & delivery support

• Support the end-to-end lifecycle of regeneration and capital programmes, from early planning through to delivery.
• Work closely with a Programme Manager to ensure effective coordination across projects and workstreams.
• Help maintain oversight of programme timelines, milestones, and key deliverables.

PMO operations & governance

• Support the day-to-day running of PMO processes, ensuring consistency and strong governance.
• Assist with programme reporting, tracking risks, issues, and overall performance.
• Contribute to maintaining programme controls, documentation, and audit trails.

Contracts, procurement & controls

• Support the management of contracts across the programme, including maintaining and improving contract registers.
• Assist in developing and tracking procurement forward plans.
• Manage purchase orders and support coordination with commercial, finance, and procurement teams.

Stakeholder coordination & administration

• Organise and coordinate meetings with senior managers and stakeholders.
• Prepare materials, updates, and supporting documentation for governance forums.
• Act as a central point of coordination to ensure smooth communication across teams.

Continuous improvement

• Identify opportunities to improve PMO processes and ways of working.
• Support the implementation of more efficient and structured approaches to programme delivery.

About you
We are looking for apractical and proactive PMO or project professional who is comfortable workingacross both the operational and administrative aspects of programme delivery.
You will alsodemonstrate:

• Experience in a PMO, programme, or project support role, ideally within a public sector or regeneration environment.
• Strong understanding of programme lifecycle delivery, from inception through to completion.
• Experience supporting governance, reporting, and programme controls.
• Exposure to contracts, procurement processes, or working alongside commercial teams.
• Confidence working in structured environments such as local government or similar organisations.
• A hands-on approach, with willingness to take ownership of administrative and coordination tasks.
• Strong organisational skills and attention to detail.
• Ability to build effective working relationships with senior stakeholders.
• Experience and capability over formal qualifications, this role values practical experience above academic background.

Why join?

• Exclusive opportunity to join a high-profile regeneration organisation delivering programmes of real scale and impact.
• A broad, operational PMO role with direct exposure to senior leadership and programme decision-making.
• The chance to work closely with an experienced Programme Manager and develop your capability.
• Strong scope for progression as the PMO function continues to evolve and expand.
• A collaborative environment where your contribution will directly support the successful delivery of major projects.

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Chief Operating Officer (COO)

Organisation: Happy Days
Reporting to: Chief Executive Officer (CEO)
Location: Calderdale

Role Purpose

The Chief Operating Officer (COO) provides strategic and operational leadership across all frontline services, accommodation provision, organisational infrastructure, and compliance functions within the charity.

The COO is responsible for ensuring safe, trauma-informed, financially sustainable, and outcomes-focused delivery for individuals experiencing homelessness, poverty, health exclusion, addiction, and crisis.

The role leads operations across the charity’s accommodation portfolio, including winter shelter provision, general needs accommodation, supported accommodation, and intensively supported housing. The COO also oversees the operational platform of the charity’s support programmes, including a community café, community supermarket, crisis drop-in provision, and integrated health clinics.

Working collaboratively with the CEO, Board, statutory agencies, housing provider partners, and wider stakeholders, the COO plays a key leadership role in shaping organisational strategy, strengthening operational systems, embedding trauma-informed practice, and developing innovative models of support that improve long-term outcomes for individuals experiencing multiple disadvantage.

The COO provides executive oversight of, operational risk, health and safety, HR, operational systems, and service compliance, ensuring the organisation maintains robust standards of governance, accountability, and person-centred care across all services.

Key Responsibilities

Strategic & Operational Leadership

• Provide executive operational leadership across services and organisational functions
• Lead the delivery, development, and continuous operational improvement of:
  • Supported and temporary accommodation services (68+ properties)
  • Crisis and drop-in provision
  • Food programme and social supermarket
  • Winter shelter provision
• Translate organisational strategy into effective operational delivery plans
• Drive organisational improvement, innovation, and sustainable service growth
• Lead operational responses to emerging community need, organisational risk, and system pressures
• Support strategic planning, organisational development, and long-term sustainability
• Lead operational capital development initiatives across the organisation

Housing, Property & Supported Accommodation Executive Oversight of:

• Operational management, legal compliance, health and safety, quality assurance across all accommodation services
• Lead strategic partnerships with housing providers
• Manage delegated housing arrangements and supported housing pathways
• Maximise occupancy, sustainment, and positive move-on outcomes
• Oversee property-related risk management, maintenance coordination, and accommodation standards
• Lead the transformation and redevelopment of The Gathering Place, including partnership working with architects, infrastructure planning, and service design
• Oversee operational development planning for the Bramwell Booth building to support future service delivery and organisational growth

Safeguarding Operational Platform

• Lead organisational safeguarding strategy and systems
• Ensure SOP’s are in place to enable staff to respond effectively to complex needs including:
  • addiction
  • mental ill-health and physical health needs
  • dual diagnosis
  • homelessness
  • domestic abuse
  • offending histories
  • health exclusion
• Oversee serious incidents, risk management, and quality assurance processes
• Promote reflective practice, professional accountability, and safe service delivery
• Lead continuous safeguarding improvement and organisational assurance processes
• Support the organisation’s progression towards recognised safeguarding quality and excellence standards

Health Inclusion & Community Services

• Support development of innovative approaches addressing homelessness, substance use, poverty, and social exclusion
• Contribute to wider system responses focused on prevention, health equity, and community resilience

Corporate Governance, Compliance & Organisational Infrastructure

• Provide executive oversight of organisational governance, operational compliance, and corporate infrastructure
• Lead organisational responsibility for:
  • Human Resources
  • Health & Safety
  • Insurance and organisational risk
  • Operational systems and digital infrastructure
• Ensure robust organisational policies, procedures, and assurance frameworks are developed, implemented, and maintained
• Oversee compliance with employment legislation, health & safety standards, and contractual obligations
• Lead organisational risk management processes, incident oversight, and business continuity planning
• Ensure effective management of organisational insurance provision, liability protection, and risk mitigation
• Support governance reporting, operational assurance, and organisational accountability
• Develop quarterly Trustee and governance reporting packs in conjunction with Heads of Department and the CEO

Systems Development & Digital Transformation

• Lead the development and implementation of operational systems, reporting frameworks, and service infrastructure
• Design and embed systems that improve operational efficiency, safeguarding oversight, housing management, and service coordination
• Use data, insight, and performance analysis to improve outcomes and organisational effectiveness
• Support digital transformation, service modernisation, and continuous improvement initiatives
• Develop monitoring, evaluation, and impact reporting systems to support organisational learning and strategic decision-making

Leadership, Workforce & Organisational Culture

• Foster a high-performing, inclusive, and values-led organisational culture
• Oversee workforce planning, recruitment, retention, supervision, and staff development
• Promote staff wellbeing, reflective practice, and psychologically safe leadership
• Provide leadership oversight and strategic direction for volunteer services and volunteer programme development
• Support the organisation’s progression towards recognised volunteer quality standards, including the VSI Volunteer Excellence Award

Partnerships, Stakeholder Engagement & Representation

• Represent the organisation within strategic partnerships and multi-agency forums
• Work collaboratively with commissioners, funders, housing providers, and community partners

Financial Oversight & Sustainability

• Budget development and financial planning in conjunction with the CEO and Finance Team
• Support organisational sustainability through efficient service delivery
• Monitor operational performance, quality standards, and service outcomes
• Ensure effective governance, accountability, and operational compliance across all services

Person Specification

Essential

• Significant senior leadership experience within homelessness, housing, health, social care, community, or voluntary sector services
• Extensive operational leadership experience across complex, multi-service environments
• Experience leading services supporting individuals with multiple disadvantage and complex needs
• Strong understanding of safeguarding, trauma-informed practice, and organisational risk management
• Experience managing accommodation-based and community support services
• Experience overseeing HR, compliance, governance, and organisational systems
• Experience leading quality assurance, risk, and compliance frameworks
• Strong partnership and stakeholder engagement skills across statutory and voluntary sectors
• Experience managing operational budgets, compliance frameworks, and performance systems

Desirable

• Experience working within homelessness, substance use, or health inclusion services
• Experience working within housing such as a registered housing provider
• Understanding of public health approaches and health inequalities
• Knowledge of housing legislation, supported housing models, and safeguarding frameworks
• Experience with digital transformation, systems implementation, and organisational modernisation

Key Attributes

• Values-driven and strongly committed to social justice and health equity
• Strategic thinker with strong operational leadership capability
• Calm, resilient, and decisive in complex and high-pressure environments
• Compassionate and emotionally intelligent leader
• Strong communicator with the ability to influence across systems and sectors
• Innovative, solutions-focused, and collaborative
• Committed to continuous improvement, accountability, and inclusive leadership