Jobs
Remote (UK-based)
Full-time, Permanent
£45,000 – £50,000
Lead the service. Be there in the moments that matter most.
We're looking for an experienced, compassionate and confident Crisis Services Manager to lead our growing Crisis Services team.
This is a unique opportunity to combine strategic leadership with frontline clinical expertise, helping shape the future of crisis support for members of the fire services community. You will play a pivotal role in ensuring people experiencing acute emotional distress receive safe, effective and compassionate support when they need it most.
About the role
As Crisis Services Manager, you will provide clinical and operational leadership across our crisis support services, ensuring the delivery of high-quality, evidence-based care. You will lead a team of skilled clinicians, oversee service quality and governance, and help drive the continued development of our crisis provision.
Alongside leadership responsibilities, you will provide expert guidance on complex and high-risk cases, supporting clinicians to deliver safe and effective interventions while maintaining a small caseload of individuals with complex needs.
You will:
- Provide visible clinical leadership across a 24/7 crisis service
- Support decision-making for complex, high-risk and safeguarding cases
- Offer expert consultation, risk assessment and escalation support to clinicians
- Maintain a small caseload of complex or high-risk service users
- Lead, supervise and support a team of crisis clinicians
- Foster a culture of reflective practice, learning and continuous improvement
- Lead service development initiatives informed by data, outcomes and best practice
- Ensure robust quality assurance through audits, case reviews and governance processes
- Act as a safeguarding lead within psychological services
- Build and maintain effective relationships with NHS, Fire and Rescue Services and other partner organisations
- Contribute to organisational strategy, reporting and service development activity
About you
You will hold a Level 6/7 qualification in Counselling, Psychotherapy, Psychology or a related discipline, alongside registration with a relevant professional body such as HCPC, BACP, BABCP or UKCP.
You will bring significant experience working within crisis, mental health or psychological services, together with a proven ability to lead teams, manage risk and deliver high-quality, person-centred care.
We're particularly interested in people who can provide calm and decisive leadership, support others to perform at their best, and maintain a strong focus on quality, safety and continuous improvement in emotionally demanding environments.
You will have:
- Significant experience within crisis, mental health or psychological services
- Strong leadership and people management experience
- Advanced skills in risk assessment, safeguarding and crisis intervention
- Experience delivering psychological therapies and supporting or supervising clinicians
- Excellent communication and stakeholder engagement skills
- A commitment to evidence-based practice, service quality and clinical excellence
Experience working with trauma-exposed populations, uniformed services personnel, or within the charity sector would be an advantage.
Working arrangements
This is a fully remote, UK-based role with occasional national travel.
The role includes participation in the senior clinical on-call rota, with a requirement to provide a minimum of eight weeks of cover each year. Occasional shift working may also be required to support frontline service delivery.
Due to the nature of the role, enhanced safeguarding checks will be undertaken.
Why join us?
This is an opportunity to lead a service that makes a genuine difference during some of life's most difficult moments.
You'll join a values-led organisation committed to delivering safe, structured and evidence-based crisis support, with a strong focus on clinical quality, reflective practice, learning and staff wellbeing.
Our services are built around collaboration, compassion and continuous improvement, ensuring both our service users and our colleagues receive the support they need to thrive.
Our commitment
Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We are working to build a culture and environment where everyone in our community feels welcome, accepted, respected and that they belong.
We welcome applications from people with diverse backgrounds, experiences and perspectives, and reasonable adjustments will be considered where appropriate.
Closing date: 19 July 2026
Selection Process
The selection process will be a two-stage process.
First-stage interviews will take place via video call during the week commencing 27 July 2026.
Second-stage interviews will be held in person during the week commencing 3 August 2026.
Ready to apply
If you are motivated by leading high-quality crisis services, supporting clinical teams to deliver exceptional care, and making a meaningful difference to people at moments of crisis, we would welcome your application. Click apply to submit a CV and a covering letter.
Join us and help ensure that no member of our fire services community faces crisis alone.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



Full-time, permanent | c£42,000 | Remote, UK-based | Rotational shifts including evenings, weekends and overnight work
Be there in the moments that matter most
We're looking for an experienced, compassionate and clinically confident Senior Psychological Therapist to join our growing Crisis Line team.
This is a unique opportunity to work at the frontline of crisis care, supporting members of the fire services community through some of their most difficult moments and helping them find a path forward. As a senior practitioner, you'll use your expertise to assess complex presentations, manage significant risk and provide immediate psychological support when it matters most.
About the role
As a Senior Psychological Therapist (Crisis Line), you will respond to individuals experiencing acute emotional distress, suicidal ideation, self-harm risk and other urgent mental health crises. Working remotely as part of a rotational shift pattern, you'll provide calm, focused and compassionate support through telephone, online chat and digital platforms.
Using advanced clinical skills and evidence-based approaches, you will assess risk, formulate safe and effective interventions, and support individuals to move from crisis towards safety and stability.
You will:
- Provide autonomous crisis assessment and immediate psychological intervention for people presenting with complex or escalating risk
- Conduct structured risk assessments and respond to suicide risk, safeguarding concerns and urgent mental health needs
- Develop collaborative safety and risk management plans
- Deliver support through telephone, online chat and digital platforms
- Contribute to clinical decision-making, escalation processes and safeguarding responses
- Work collaboratively with colleagues and external partners to support effective care pathways
- Maintain accurate, timely and high-quality clinical records
- Participate in supervision, reflective practice, service development and continuing professional development
About you
You will hold a Level 5/6 qualification in psychological therapy, counselling, psychotherapy or a related discipline, or have equivalent professional experience, alongside registration with a relevant professional body such as HCPC, BACP, BABCP or UKCP.
You will bring significant experience of supporting people experiencing emotional distress, crisis or complex mental health needs, with strong skills in risk assessment, safeguarding and brief psychological intervention.
We're particularly interested in people who can remain calm and effective under pressure, make sound autonomous clinical decisions, communicate with compassion and clarity, and work confidently within structured clinical frameworks in a remote, shift-based service.
Experience in crisis helplines, acute mental health services, emergency services, suicide prevention, trauma-informed practice or digital service delivery would be an advantage.
Working arrangements
This is a fully remote, UK-based role delivered through a rotational shift pattern, including evenings, weekends and overnight working.
The role includes participation in the senior clinical escalation on-call rota, with a requirement to provide a minimum of six weeks of cover each year.
Occasional national travel may be required.
Due to the nature of the role, enhanced safeguarding checks will be undertaken.
Our commitment
Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We are working to build a culture and environment where everyone in our community feels welcome, accepted, respected and that they belong.
We welcome applications from people with diverse backgrounds, experiences and perspectives, and reasonable adjustments will be considered where appropriate.
Closing date: 19 July 2026
Selection Process
The selection process will be a two-stage process.
First-stage interviews will take place via video call during the week commencing 27 July 2026.
Second-stage interviews will be held in person during the week commencing 3 August 2026.
Ready to apply
If you are motivated by making a meaningful difference to people at moments of crisis, and you have the clinical expertise, resilience and values to thrive in this role, we would welcome your application. Click apply to submit a CV and a covering letter.
Join us and help ensure that no member of our fire services community faces crisis alone.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



Part-time, permanent | c £36,000 FTE - multiple posts available. Hours are on average 31.5hrs or 24hrs per week (please state hours when applying)
Remote, UK-based | Rotational shifts including evenings, weekends and nights
Be there in the moments that matter most
We’re looking for compassionate, resilient and clinically confident Psychological Therapists to join our growing Crisis Line team.
This is a unique opportunity to work at the frontline of crisis care supporting people through some of their most difficult moments and helping them find a path forward.
About the role
As a Psychological Therapist (Crisis Line), you will respond to individuals in high-risk and emotionally intense situations, providing calm, focused and compassionate support. You will use evidence-based approaches such as safety planning, grounding techniques, active listening and structured risk assessment to support people through crisis.
- Provide immediate crisis response and short-term psychological interventions
- Assess and respond to suicide risk, safeguarding concerns and escalating needs
- Develop collaborative safety plans with service users
- Deliver support through phone, online chat and digital platforms
- Maintain accurate records and follow service protocols
- Engage in clinical supervision, debriefs, reflective practice and CPD
About you
You will have a Level 4 Diploma, or equivalent, in counselling or psychotherapy and be a registered member of a relevant professional body such as BACP, BABCP or UKCP. You will bring experience of supporting people in emotional distress or crisis, alongside strong skills in risk assessment, safeguarding and brief psychological intervention.
We are particularly interested in people who can remain calm and effective under pressure, communicate with compassion and clarity, and work confidently within structured protocols in a remote, shift-based service. Experience in crisis helplines, acute mental health settings, emergency services, suicide prevention or digital service delivery would be an advantage.
Working arrangements
This is a fully remote, UK-based role delivered through a rotational shift pattern, including evenings, weekends and nights. The role involves regular exposure to high-risk and emotionally intense situations, with supervision, in-shift support and reflective practice available to support safe and effective working.
Our commitment
Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We are working to build a culture and environment where everyone in our community feels welcome, accepted, respected and that they belong. We welcome applications from people with diverse backgrounds, experiences and perspectives, and reasonable adjustments will be considered where appropriate.
Closing date: 19 July 2026
Selection Process
The selection process will be a two-stage process.
First stage interviews will take place via video call in the week commencing 27 July. Second stage interviews will be held in person in the week commencing 3 August.
Ready to apply
If you are motivated by making a meaningful difference to people at moments of crisis, and you have the clinical skills, resilience and values to thrive in this role, we would welcome your application. Click apply to submit a CV and a covering letter.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



Senior Psychological Therapist
Salary: c£42,000 | Contract: Full-time, permanent | Location: Based at one of our centres in Penrith, Cumbria, Littlehampton, West Sussex or Chudleigh, Devon.
Be there in the moments that matter most
We are looking for a Senior Psychological Therapist to join our Services team and help shape psychologically informed support for the fire services community.
This is an opportunity to work autonomously within clear clinical frameworks, managing a focused caseload while receiving regular supervision and contributing to the development of group, early intervention and service improvement activity.
About the role
- Conduct structured initial assessments, manage risk and formulate appropriate clinical pathways.
- Deliver brief, evidence-based psychological interventions on a 1:1 and group basis, online and face-to-face.
- Work with service users experiencing mild to moderate, and some emerging complex, mental health needs.
- Maintain high-quality clinical records and work within organisational policies, governance frameworks and ethical standards.
- Provide guidance, consultation and clinical support to colleagues, contributing to safe decision-making and effective care delivery.
- Support service development, including structured programmes, group interventions, outcome measures and psychoeducational content.
About you
You will bring a Level 5/6 qualification in counselling, psychotherapy or equivalent professional experience, alongside registration with a relevant professional body such as HCPC, UKCP, BABCP or BACP.
You will have significant post-qualification experience of working with moderate to complex presentations, including trauma, comorbidity, safeguarding and clinical risk.
We are looking for someone who can work independently, adapt therapeutic approaches to meet individual needs, communicate sensitively with a wide range of stakeholders and contribute to a supportive, inclusive and reflective team culture.
Additional information
The role includes participation in the senior clinical escalation on-call rota, with a requirement to provide a minimum of six weeks of cover per year. Occasional daytime coverage for the Crisis Line may also be required to support team capacity and continuous service delivery. Occasional national travel may be required, and enhanced safeguarding checks will be undertaken.
Our commitment to inclusion
Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We want everyone in our community to feel welcome, accepted, respected and that they belong. We welcome applications from people with a wide range of backgrounds, experiences and perspectives, and we will consider reasonable adjustments throughout the recruitment process.
Closing date: 19 July 2026
Selection Process
The selection process will be a two-stage process.
First-stage interviews will take place via video call during the week commencing 27 July 2026.
Second-stage interviews will be held in person during the week commencing 3 August 2026.
Ready to apply
If you are motivated by making a meaningful difference to people, and you have the clinical expertise, resilience and values to thrive in this role, we would welcome your application. Please submit your CV and a supporting statement outlining how your experience, skills and values meet the requirements of the role.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the eoa (Employee Ownership Association)
Employee ownership in the UK is at a critical moment. The sector has more than doubled since 2020. Awareness is rising. Evidence is compelling. Businesses, communities, and policymakers are increasingly recognising that a people-powered approach can unlock fairness, resilience, and productivity.
We believe the UK can reach 10,000 employee owned businesses within the decade, transforming succession, broadening ownership, and reshaping the economic landscape. But achieving this relies on bold, strategic, values-led leadership across our community.
The eoa exists to build and connect that community: a network of more than 850 member businesses, thousands of employee owners, specialist advisors, policymakers, and partners committed to powering fairer livelihoods and stronger businesses through employee ownership.
Purpose of the Role
The Finance Manager leads the eoa’s finances to ensure the businesses resources are used effectively, efficiently, and sustainably.
You will develop robust financial systems, reporting, and analysis to provide insight and assurance to the SLT and Board, playing a central role in safeguarding the eoa’s financial health and enabling its strategic goals to be achieved.
Role Summary
- Contract: Permanent
- Hours: 22.5 hours per week, working pattern to be agreed with successful candidate
- Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
- Salary: £45,000 (£27,000 pro rata) p/a
- Pension: Up to 7% employer pension match (from year 1 anniversary)
- Annual Leave: 30 days leave + bank holidays
- Reports to: Membership & Operations Director
- Management of: Finance and Business Support Administrator
Key Responsibilities
- Lead the development and delivery of the organisation’s financial strategy, ensuring it underpins and enables operational delivery.
- Manage the annual budget-setting process, working closely with colleagues to align budgets with strategic priorities.
- Manage day-to-day financial operations, including financial accounting, membership renewals, bank account management, cash flow monitoring, credit control, payments, and function oversight.
- Take responsibility for accurate and timely payroll and pension delivery, working in partnership with an external provider.
- Prepare and reconcile monthly, and year-end accounts, ensuring accuracy, compliance, and robust controls.
- Produce accurate, timely financial forecasts, management accounts and financial analysis to support operational and strategic decisions.
- Ensure compliance with statutory requirements including tax (VAT, PAYE, Corporation Tax) and financial reporting obligations.
- Maintain strong internal controls and risk management processes, safeguarding the organisation’s financial health.
- Act as a signatory on company bank accounts, ensuring appropriate authorisation and governance arrangements are in place.
- Lead the ongoing development and improvement of finance processes and systems, and automations to drive efficiency and effectiveness.
Knowledge, Experience, and Attributes
- Degree-level education and either ACCA, CIMA, or ACA qualification.
- Proven track record in budgeting, forecasting, cash flow management, and delivering accurate management accounts and financial analysis.
- Experience of working for or preparing SME accounts, managing audits, risk, and internal controls, with a focus on continuous improvement of systems and processes.
- Strategic thinker who can translate complex financial data into clear, actionable insight for senior leaders and the Board.
- Highly organised, proactive, and solution-focused, with excellent communication and stakeholder management skills.
- Collaborative, adaptable, and professional, demonstrating integrity and sound judgment in all financial matters.
What Constitutes Success in This Role?
Success in this role means the eoa has reliable, efficient, and well-governed financial operations that underpin all aspects of the business. You will ensure day-to-day finance processes are accurate and timely, cash flow and budgets are effectively managed, and statutory obligations are met with confidence. By providing clear analysis and insight, you will support the SLT and Board in making informed decisions, drive improvements in systems and reporting, and enable the eoa to achieve its strategic priorities.
Key outcomes for the role Measures
- Outcome: The eoa maintains accurate, timely, and insightful financial reporting and analysis to support decision-making.
Measure: Accurate monthly management accounts and forecasts delivered on time. Rolling forecasts and scenario analyses updated regularly. - Outcome: Budgets are aligned with strategic priorities and financial resources are optimally managed.
Measure: Budgets prepared and approved within agreed timelines. Variance between budgeted and actual expenditure monitored and reported. Cash flow maintained within agreed thresholds. - Outcome: Statutory, regulatory, and internal governance requirements are met and risks are effectively managed.
Measure: All statutory filings (tax, Companies House, pensions) submitted accurately and on time. External audit completed with no significant issues. Internal controls and risk management processes maintained and reviewed annually. - Outcome: Financial systems and processes support operational efficiency and organisational growth.
Measure: Transaction processing, reconciliations, and payroll delivered accurately and on schedule. Improvements in process efficiency implemented. - Outcome: Finance contributes proactively to strategic decision-making and organisational development.
Measure: Financial insight and recommendations consistently inform senior leadership decisions. Evidence of finance-led initiatives driving cost efficiency or strategic impact. - Outcome: Finance function evolves to meet organisational needs and supports a culture of improvement.
Measure: New or updated systems, processes, or reporting tools implemented successfully. Finance function demonstrates improved efficiency, effectiveness, or scalability over time.
How to apply
To apply, please submit:
- A two-page CV
- And ane of either:
- Cover letter setting out your motivation, approach, and what you will bring to the role
- Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role
Applications should be submitted before 9:00am 14 July 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in Manchester on 28 & 29 July 2026.
The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



The client requests no contact from agencies or media sales.
We are looking for a motivated and forward-thinking Operations Manager to lead our Victim Support Services across Warwickshire. This role is to provide maternity cover for a period of 12 months.
It is currently home based with an expectation to work from different office bases alongside team members when required as well as regular travel across Warwickshire to attend a range of in-person multi-agency operational and strategic meetings.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As an Operations Manager you will lead and manage the delivery of victim services supporting adults, children and young people, including specialist DA support for children and our Restorative Justice team. You will ensure the provision of high-quality services, as well as compliance with contractual and organisational standards, and supporting the Area Manager to identify opportunities for service development.
Key Responsibilities
- Manage and monitor service performance KPIs and business plans.
- Lead and support your team through effective recruitment, training and performance management.
- Build and maintain strong relationships with key external partners and stakeholders.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
The role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.
About You
Ideally, you will be someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.
We are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a shared sense of purpose in everything we do.
You will need:
- Understanding of voluntary and statutory agencies in criminal justice, health and social care.
- Strong safeguarding knowledge and practice.
- Ability to analyse data and produce clear, evidence-based reports.
- Awareness of the impact of crime of people of all ages including children and young people.
- Experience of working directly with adults, children and young people.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
As a Community Library Facilitator you will play a key role in creating a warm and inclusive environment, building meaningful relationships with visitors, and helping people connect with the wider services and support available through our organisation. Whether facilitating creative activities, supporting library users, engaging with families, or signposting individuals to additional services, you will be helping to strengthen community connections and improve wellbeing.
This role is ideal for someone who enjoys working with people, is passionate about community development, and thrives in a varied and dynamic environment. The successful candidate will be adaptable, empathetic, and creative, with the confidence to engage people from diverse backgrounds and encourage participation in community based activities.
This is a part-time position with flexible working hours. Due to the nature of our community programmes and activities, the role will require some after-school, early evening, and occasional weekend working. We are looking for someone who can offer flexibility to meet the needs of the community while maintaining a healthy work-life balance.
Experience facilitating workshops, creative activities, community projects, or educational sessions is desirable but not essential. Most importantly, we are looking for someone who is enthusiastic about making a positive difference and helping people feel connected, supported, and empowered within their community.
Key Responsibilities:
Facilitate Activities: Lead and facilitate a range of group activities, including creative workshops, community events, and school-based sessions. Encourage participation and create engaging, inclusive experiences that support learning, wellbeing, and social connection.
Community Library Services: Help create and maintain a welcoming, inclusive, and accessible community library environment. Support library users by providing information, promoting services, and encouraging community engagement. Assist with the day-to-day running of library activities and services.
Community Engagement: Build positive relationships with participants, visitors, volunteers, and partner organisations. Foster a sense of belonging and encourage active involvement in community activities and projects.
Participant Support: Provide a safe, supportive, and non-judgemental environment where individuals feel valued and heard. Offer appropriate support to participants during activities and signpost to additional services where necessary.
Activity Planning & Delivery: Assist with the planning, organisation, promotion, and delivery of activities and events that align with the charity's mission and community needs. Contribute ideas for new projects, workshops, and initiatives.
Collaboration: Work closely with colleagues, volunteers, schools, and community partners to ensure activities run smoothly and effectively. Support the ongoing development and improvement of services through teamwork and shared learning.
Monitoring & Evaluation: Gather participant feedback and maintain appropriate records. Support the evaluation of activities by monitoring engagement, outcomes, and impact.
Safeguarding, Confidentiality & Data Protection: Adhere to all safeguarding policies and procedures, ensuring the welfare, dignity, and safety of all participants at all times. Maintain appropriate professional boundaries and handle sensitive information with discretion and confidentiality. Ensure all personal data is collected, stored, and processed in accordance with GDPR and the organisation's data protection policies.
Skills & Experience
Essential
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A commitment to community empowerment, inclusion, and supporting individuals to thrive.
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Ability to create a safe, inclusive, and respectful environment for all participants, volunteers, and visitors.
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Ability to build positive relationships.
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Good organisational and time-management skills.
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A proactive, flexible, and collaborative approach to work.
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Commitment to safeguarding and equality, diversity, and inclusion.
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Strong IT and administrative skills, including the ability to use email, databases, Microsoft Office, and other digital systems accurately and efficiently.
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Excellent interpersonal and communication skills.
Desirable
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Experience facilitating workshops, group activities, or community programmes.
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Experience working or volunteering within a charity, education, library, or community setting.
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Knowledge of community development principles.
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Experience managing or creating content for social media platforms.
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Understanding of safeguarding practices and procedures.
Qualifications:
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Desirable: A background in education, social work, community development, or a creative discipline.
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Essential: A genuine interest in community empowerment and supporting individuals in their personal growth.
Personal Qualities:
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Warm, approachable, and empathetic.
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Creative and enthusiastic.
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Reliable and self-motivated.
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Adaptable and willing to take initiative.
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Passionate about making a positive difference within the community.
If you have any questions or would like to discuss this role in more detail before applying please contact via our website
Beyond the Margin is committed to equal opportunities and diversity. We welcome applications from all backgrounds and communities. If you require any adjustments during the recruitment process, please let us know.
We believe everyone can realise their full potential, free from inequalities or the constraints of trauma and adversity.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sheffield Children’s Hospital Charity
Location: Sheffield
Reporting to: Director of Fundraising
Salary: £45,721.96 to £60,963.64 per annum
Hours and basis: Full Time 37.5 hours per week / Permanent position
Sheffield Children’s Hospital Charity is looking for an ambitious and inspiring fundraising leader to join us as Head of Philanthropy, Trusts & Foundations. This is a unique opportunity to shape and drive high-value fundraising strategies that directly transform the lives of children and families.
About the role
In this pivotal leadership role, you will lead and grow our philanthropy and trusts income streams, developing and delivering a long-term strategy that drives sustainable income growth and meaningful impact.
You’ll work closely with senior leaders, clinicians and colleagues across the Charity and NHS Trust to bring compelling, high-impact projects to life, engaging new supporters and strengthening relationships with our existing donors.
Key responsibilities
- Develop and deliver a strategic plan for philanthropy, trusts and foundations fundraising
- Secure significant gifts and long-term partnerships from major donors and funders
- Personally manage a portfolio of high-value prospects and supporters
- Build and maintain a strong pipeline of funding opportunities
- Oversee compelling cases for support, proposals and grant applications
- Lead, coach and develop a high-performing fundraising team
- Work collaboratively across the organisation to identify impactful funding opportunities
About you
We’re looking for a collaborative and driven fundraising professional with a proven track record in securing high-value gifts (ideally six-figure+).
You will bring:
- Strong experience in major donor and trust fundraising
- Exceptional relationship-building and influencing skills
- Strategic thinking and a results-driven approach
- Experience leading and motivating high-performing teams
- Excellent communication skills, with the ability to craft compelling funding propositions
- A proactive, creative mindset with strong organisational and analytical skills
For further details please read the full job description which outlines behaviours and qualities we are looking for along with skills and experience.
Why join us?
At Sheffield Children’s Hospital Charity, you’ll be part of a passionate, ambitious team committed to making a real difference. You’ll have the opportunity to work on inspiring projects, build meaningful relationships, and shape the future of philanthropy which supports the Sheffield Children’s Hospital to enable healthier futures for children and young people.
Ready to make an impact?
Apply today with your CV and a covering letter.
Initial closing date: Wednesday 1st July 2026 - 9am
Due to the high volume of applications we receive, we regret that we are unable to respond to all applicants. If you are shortlisted for interview, we will contact you directly. We thank you for your interest in joining Sheffield Children’s Hospital Charity.
Agencies: We are not accepting unsolicited agency contact or applications for this role. Any CVs submitted by agencies without prior agreement will not be considered.
We support Sheffield Children’s to deliver life-changing care, comfort and new ideas to create healthier futures for children and young people.

About the role
Guided by Nene Park Trust's Business Plan and Fundraising Strategy, the Head of Fundraising will lead and develop a comprehensive fundraising programme across all income streams. You will need to be highly competent at applying to Trusts and Foundations, including Lottery funders - our most lucrative channel for charitable income, whilst also able to drive the growth of our corporate and individual fundraising programmes which are at an exciting stage of development.
As the senior member of the Fundraising Team, you will oversee and lead innovative fundraising campaigns, appeals and events, and build and steward lasting relationships with donors, partners and supporters at local and national levels.
You will lead and manage the Fundraising Team, setting clear objectives, supporting professional development and driving high performance aligned to the Trust's values and culture. Working collaboratively with colleagues across the organisation, you will ensure fundraising activity is well-coordinated, compliant and mpactful, helping to secure the income needed to realise the Trust's considerable ambitions.
Key areas of work:
Fundraising Strategy and Planning
- Lead the delivery of the Trust's Fundraising Strategy, devising and managing an annual work programme that covers a wide range of fundraising opportunities, maintains diverse and sustainable income streams, and builds the organisation's voluntary income capacity to meet its strategic aims and objectives.
- Initiate, manage and coordinate major project-based fundraising campaigns, events and other activities in support of the Trust's Business Plan.
- Monitor best practice among close competitors and the wider charity sector to ensure the Trust's approach to fundraising is coherent and delivering the required impact.
- Ensure that all fundraising activity is responsible, delivery-focused and compliant with relevant charity and statutory legislation, fundraising regulations and recognised codes of practice.
Trusts, Foundations and Statutory Funding
- Lead the development and submission of grant applications to charitable trusts, foundations and statutory/public bodies to support standalone projects, capital purchases and core cost recovery.
- Help develop cases for support, business cases and budgets for projects and activities, and support project leads to monitor and control work programmes and expenditure.
- Ensure timely and accurate reporting to funders and other stakeholders in line with grant conditions.
- Identify funding information sources and carry out in-depth research on funding opportunities.
Corporate Fundraising and Partnerships
- Build relationships through networking with local and national organisations to attract sponsorship, corporate donations and other partnership opportunities.
- Lead the cultivation, solicitation and stewardship of corporate supporters and donors in collaboration with the Chief Executive, Senior Leadership Team and Trustees.
- Develop strong cases for support to present a compelling proposition to corporate partners and sponsors.
Individual and Community Fundraising
- Oversee and support the team to raise money from individuals, including community fundraising, regular giving, in memoriam giving and membership.
- Plan and coordinate the stewardship of individual supporters and develop the donor journey, including the provision of NPT membership.
- Manage a schedule of regular appeals and campaigns to supporters through a variety of communication channels.
- Utilise fundraising and marketing tools, such as online donation platforms, crowdfunding and mailshots, to encourage donations and other forms of giving.
- Develop and implement fundraising events and supporter engagement activities within the Park and elsewhere.
- Subject to strategic priorities, develop the potential for major donor and legacy fundraising.
Supporter Relations and Data
- With support from colleagues, maintain and develop the Trust's CRM system to underpin effective individual and corporate supporter management.
- Ensure the fundraising function remains compliant with all relevant data protection laws and fundraising regulations at all times.
- Manage and oversee fundraising budgets responsibly and in line with the Trust's financial policies and procedures.
- Contribute to reporting on the Trust's fundraising performance, providing regular and accurate updates to the Chief Executive and Trustees.
Team Leadership and Management
- Provide clear, values-based leadership to the Fundraising Team, creating an environment where people can bring their best to the Trust.
- Effectively manage and support staff through regular meetings, setting and reviewing work programmes and objectives, annual performance reviews, and identifying training and professional development needs.
- Build strong working relationships with colleagues across the organisation to engage their support for fundraising initiatives.
Knowledge, skills and expierence
- Degree level qualification or equivalent experience, with evidence of recent and ongoing professional development relevant to fundraising
- Extensive experience of fundraising across multiple income streams, including writing successful applications to charitable trusts, foundations, Lottery and statutory funders
- Demonstrable experience of building and implementing individual giving and corporate fundraising programmes
- Track record of securing corporate partnerships, sponsorship and grants
- Experience of creating and implementing a successful fundraising strategy that has significantly increased revenues
- Experience of leading and line managing a fundraising team, motivating individuals to achieve their potential
- Experience of compiling and overseeing budgets for projects, taking into consideration funders' requirements
- Familiarity with CRM software, databases and MS Office
- Exceptional written communication skills, with the ability to write compelling, persuasive funding applications and cases for support
- Strong networking and relationship-building skills, with the ability to present confidently to donors, funders and partners
- Strong financial acumen, with the ability to work within agreed budgets and maximise return on investment
- Ability to collate and analyse data to produce informative reports for funders and internal stakeholders
- Strategic thinker with creativity and an entrepreneurial attitude towards fundraising
- Self-motivated, proactive and resilient, particularly when faced with setbacks
- A collaborative team player who inspires and supports colleagues
- Calm under pressure with the ability to deliver high-quality work to deadlines
- An appreciation of parks and countryside and the outcomes they deliver for environment, health, education and social cohesion
- Ability to attend events and other activities outside of normal working hours
Why Nene Park Trust?
As Gold accredited Investors in People, we recognise the high level of service we deliver is dependent upon our excellent staff team. That's why we're pleased to offer an extensive rewards package to recognise employees' commitment to the Trust. You can find out more about the benefits of working with us on our website.
More information and how to apply
Please visit the Nene Park Trust website to view the full recruitment pack and apply for this role. Completed application forms should be submitted by 12:00 noon on Monday 3rd August.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Recovery Worker to play a pivotal role in our Recovery Cafe in Wandsworth.
Sounds great, what will I be doing?
As a Recovery Worker, the person would be managing a caseload of clients who need early intervention or preventative support with their mental health. They would deliver group activities and one-to-one sessions, co-produce recovery plans, and empower service users to engage with professionals across the community such as mental health teams, housing providers, and social services. The role also involves monitoring wellbeing and safety, maintaining accurate records, and ensuring referrals and reviews are timely. Day-to-day, the Recovery Worker contributes to a supportive team environment, working flexibly to meet service needs and contractual obligations while promoting recovery-focused approaches.
You will be working between the hours of 3.30pm - 11.30pm - including weekends and bank holidays
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The team is looking for someone with demonstrable experience of supporting individuals with mental health or dual diagnosis issues, who understands recovery principles and safeguarding. They want a candidate with strong communication and partnership-building skills, able to work both independently and collaboratively, and confident in engaging with statutory and voluntary services. Good IT, literacy, and numeracy skills are essential, alongside the ability to manage priorities under pressure. Above all, the team values someone respectful, genuine, and dedicated, who can bring resilience, initiative, and a commitment to empowering service users to build a life beyond crisis.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting new opportunity to join our fantastic team in Pickering, North Yorkshire.
Age UK is recruiting for a motivated person with a passion for providing a high-quality customer service, looking to utilise their skills and experience to help raise funds toward our charity, which provides signposting and support to older people across the UK.
Working as a Shop Supervisor, you will sort, price and present stock, keep our store tidy and well presented, help to create a welcome environment for customers and potential donors, support shop volunteers with daily tasks, provide excellent customer service while striving to maximise store profits. As Shop Supervisor you will also deputise for the Shop Manager and Assistant Manager in their absence.
No day is the same, and you will be joining a friendly and supportive team of colleagues and volunteers. If you want to help us to help others, this might be the job for you!
The successful applicant will be required to work 13 hours per week including every Sunday. Each Sunday you will be responsible for managing the store, ensuring it showcases our wonderful donations and taking pride in maintaining a tidy and accessible space for all.
You will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
Please note this opportunity will require the successful candidate to work 13 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in working in a customer facing role
- Experience of cash handling
- Ability to lift and carry bags of stock up to 10kg's
- The ability to work as part of an effective team.
- Be able to lone work when needed
- Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
- A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Philanthropy Manager
Full-time 41 hours per week
Hybrid (at least 3 days per week on-site in Bloomsbury, London)
Permanent contract
£48,756 per annum
Application deadline: 23 July 2026
About the role
It is an exciting time to join the British Museum. Under the leadership of Director Dr Nicholas Cullinan OBE and the Board of Trustees, the Museum is embarking on an ambitious programme of transformation through its , a major redevelopment project that will reimagine the Museum for the 21st century while safeguarding its collection and ensuring public access for generations to come.
As part of this vision, the Museum is preparing to launch a major fundraising campaign with a target of raising at least £500 million through philanthropy.
As Philanthropy Manager, you will play a key role in securing and stewarding major gifts from individual supporters, family foundations, trusts, donor-advised funds and other philanthropic partners. Working closely with senior colleagues across the Development team and wider Museum, you will help grow long-term relationships with donors, develop compelling funding opportunities, and support the delivery of ambitious fundraising targets for both revenue and capital projects.
About you
You are an experienced major gifts fundraiser with a track record of securing five- and six-figure donations and managing relationships with high-net-worth individuals, trusts, foundations and their advisors. You are a confident communicator and persuasive writer, able to build strong relationships and develop compelling cases for support.
Highly organised and self-motivated, you are comfortable managing a varied portfolio of prospects, balancing competing priorities and working towards ambitious income targets. You bring strong judgement, excellent stakeholder management skills and a collaborative approach, with the ability to work effectively across a complex organisation.
Key areas of responsibility
- Manage a portfolio of major donor prospects and supporters, developing tailored cultivation, solicitation and stewardship strategies to secure significant gifts.
- Support the planning and delivery of cultivation, stewardship and fundraising events, including the .
- Raise funds for key Museum priorities, contributing to annual income targets and the development of the Museum's major capital campaign.
- Research, write and deliver high-quality funding proposals, reports and donor communications that are engaging, accurate and persuasive.
- Build strong relationships with donors, trustees, advisors and colleagues across the Museum.
Benefits
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found , but we've outlined some highlights below:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- Civil Service Pension Scheme with a secure, inflation-linked defined benefit.
- 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Peer support and allyship with five diversity networks for community.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Support for carers through Employers for Carers.
- Interest-free loans including season ticket, rental deposit and bicycle loans.
Our Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
Additional details
If you have any additional needs that we should be aware of to support you with your application, please provide details
Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application.
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
The Museum's aim is to hold a collection representative of world cultures and to ensure that the collection is housed in safety.



OVERVIEW OF THE POST
Groundwork Greater Manchester is an environmental and social regeneration charity, and member of the national Federation of Groundwork Trusts, working through partnerships to deliver a greener more resilient city region with stronger, healthier communities, responsible businesses and enhanced prospects for all local people.
You will join the Homes Team and assist the Water Efficiency Lead in the delivery of Water Efficiency projects. The team deliver Water Efficiency audits across the Northwest to businesses and schools. Audits include behaviour change, Water Literacy Awareness, providing and installing water efficiency devices, identifying and fixing water leaks, and promoting and facilitating rain water harvesting and sustainable drainage solutions to reduce water consumption.
You will be required to develop good working relationships with project partners and colleagues and liaise with other members of Groundwork staff delivering similar or complementary services.
You will generate and respond to referrals and be responsible for providing effective support and customer service. Both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings. You will attend relevant team meetings/training to raise awareness of the programme and to develop/improve skills.
ROLE & MAIN PURPOSES OF THE POST
· Assist the Water Efficiency Lead to deliver commercial and domestic water audits across the North West of England by being responsible for responding to referrals, making bookings and customer service and engagement.
· Identify and engage key stakeholders who are able to help Groundwork access opportunities to deliver the service.
· Work with delivery staff to ensure that the project meets all the client’s requirements
· Liaise with householders, schools and businesses on a day-to-day basis and build good/positive working relationships with them.
· Provide advice and follow up support to householders, businesses and schools to encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.
· Provide water saving reports to customers on their usage and possible savings answering any queries they may have.
Business & Service Development
· Manage relationships at a programme level to support project delivery and development.
· Use relevant internal and external data to inform service development and practice.
· Work closely across internal teams, Groundwork UK and other Groundwork Trusts where appropriate to develop services and share learning.
Financial & Resource Management
Understands and manages resources for specific tasks and activities
People Management & Development
· Embeds the Trusts culture and values through your own behaviour and providing supportive challenge to others
· A commitment to share specialist skills and knowledge with others
· Ability to communicate project status to all stake holders as required
Internal Management
· Supports delivery of business improvement priority plans within the Homes team
· Ensure GDPR across all projects
Other
· Eg Deputise for Homes Team to cover short-term capacity gaps and absence
Perform all other duties as assigned
The client requests no contact from agencies or media sales.
The Role
We are seeking a Senior End User Services Technician to join our Service Desk and End User Services team, providing high-quality IT support across the organisation. In this role, you will deliver advanced first and second-line support to around 500 users in a Microsoft 365 environment, supporting both on-site and remote colleagues.
As a senior member of the team, you will act as a key escalation point, taking ownership of complex technical issues and ensuring incidents and service requests are resolved in line with agreed service levels. You will support the day-to-day running of the service, working closely with the End User Services Manager to manage workload, monitor performance, and maintain a high standard of customer service.
The role has a strong technical focus, particularly across Microsoft 365 technologies including Teams, SharePoint Online, Entra ID and Microsoft Copilot. You will also contribute to mentoring team members, improving processes, and creating and maintaining documentation to support both internal teams and end users.
What we're looking for
This is an opportunity to step into a senior role where you can make a real impact on the delivery of IT services and the overall user experience. You will work with a modern technology stack, further developing your expertise across Microsoft 365 and endpoint management, while also building your leadership and mentoring skills.
You'll be part of a collaborative and supportive team environment that values continuous improvement and professional development, giving you the opportunity to influence how services evolve and grow within the organisation.
What's in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
This role requires a minimum of four days per week in the office.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
The Role
We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors, ensuring the smooth operation of IT services across the organisation.
In this role, you will be responsible for managing incidents and service requests in line with agreed service levels, escalating where appropriate and ensuring timely resolution. You will support a range of hardware and software, maintain meeting room technology, and help ensure end user equipment is readily available and fit for purpose. Working within an ITIL framework, you will contribute to continuous service improvement while ensuring compliance with IT security and policy standards.
You will also manage user access across systems, including Active Directory, VPN and business applications, keep accurate records within the ITSM toolset, and support the ongoing development of the Service Desk knowledgebase. Maintaining stock levels of equipment and licensing, in collaboration with IT Procurement, will also form part of your responsibilities.
What we're looking for
We are seeking a proactive and customer-focused individual with experience in a Service Desk or End User Services environment. You will have strong troubleshooting skills across both hardware and software, along with a solid understanding of ITIL processes and service management principles.
You should be comfortable managing user access, including Active Directory and VPN, and able to prioritise your workload effectively in a fast-paced environment. Strong communication skills are essential, as you will be supporting a wide range of users with varying levels of technical understanding. A collaborative approach, attention to detail and a genuine commitment to delivering an excellent user experience will be key to success in this role.
What's in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
This role requires a minimum of four days per week in the office.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.


