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Part-time jobs in Coulsdon

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COPSINS (Consortium of Older People's Services in Southwark), London (On-site)
24,000 (40,000 pro rata)
Posted 6 days ago Apply Now

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Helplines Partnership (HLP), Remote
£15,492 p.a. (£25,821 FTE)
We champion helplines and we're looking for a detail oriented and relationship-driven professional to strengthen our membership team.
Posted 6 days ago Apply Now
The Squad Club, Wimbledon (Hybrid)
£13.85 per hour
Posted 1 week ago Apply Now
The Goldsmiths' Company, City of London (Hybrid)
£40,000
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, Remote
£36k - 40k per year
Posted 1 week ago Apply Now
Family Action, Wandsworth (On-site)
£32,750 - £35,564 per year
Family Action is a registered charity, building stronger families since 1869
Posted 1 week ago
British Paralympic Association, London (Hybrid)
£54,000 - £60,000 per year pro rata depending on professional qualifications and experience
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£56,744 - £60,941 per year
Posted 1 week ago Apply Now
Closing today at 23:30
Camden People First, London (On-site)
£15,600 (FTE £39,000) per year (2 year contract with possibility of extension)
Posted 1 week ago Apply Now
Katherine Low Settlement, Battersea (On-site)
25,500 pro-rata
Make a difference supporting refugee families through casework, advice sessions, referrals and community partnership work.
Posted 1 week ago
ADFAM NATIONAL, Remote
£30,000 pro rata
Experienced Family Support professionals - join a team that's making a real difference
Posted 1 week ago
Page 10 of 18
London (Hybrid) 11.78 miles
Up to £61499 per annum
Part-time (28)
Permanent
Job description

In this role, you will oversee the day-to-day operation of live products and partnerships, acting as the escalation point for complex delivery issues and ensuring strong audit trails, regulatory boundaries, and continuous improvement. You will also act to coordinate and lead activity to operationalise new products and services, working across the Pensions Board to ensure that delivery models, systems, processes, and controls are in place before launch. This will include working closely with internal stakeholders to align housing, pensions, finance, digital platforms, customer services, and governance requirements, ensuring that products operate effectively, are clearly understood by colleagues, and appropriate for customers.

Responsibilities

Service Delivery and Operational Oversight

  • Coordinate the day‑to‑day operation of financial wellbeing products and partnership routes
  • Act as the escalation point for complex delivery issues affecting customers, advisers, or partners, including speaking with individuals on a 1-1 basis as needed.
  • Oversee access routes, eligibility criteria, and customer journeys
  • Act as operational guardian of regulated advice boundaries and referral pathways, informed by expert advice

Quality Assurance, Risk, and Compliance

  • Ensure clear audit trails for applications, referrals, spend, and outcomes, including ensuring utilisation/spend with partners or on products matches agreed budgets.
  • Work closely with Finance, Audit, Risk, and Compliance teams to maintain assurance
  • Identify operational, regulatory, or conduct risks and lead mitigation activity
  • Ensure delivery of products aligns with safeguarding, data protection, and organisational policies
  • Manage complaints about service delivery, including referring applicants to partner complaint processes where appropriate

Continuous Improvement and Insight

  • Gather insight from customer-facing colleagues, and customers to identify delivery improvements
  • Feed operational learning into service refinement and future product development
  • Support evaluation of pilots and early‑stage products, recommending refinements before scale‑up

Product Mobilisation and Go‑to‑Market Delivery

  • Lead the operational mobilisation of any new financial wellbeing products and services from approval through to live delivery
  • Coordinate internal stakeholders across housing, pensions, finance, digital, customer services, and governance to ensure readiness for launch, including defining and documenting end‑to‑end customer journeys, access routes, eligibility criteria, and handover points
  • Ensure systems, workflows, and digital platforms are configured to support new products
  • Support internal training and briefing so colleagues understand new products, boundaries, and processes

Your job description is intended to reflect your main tasks and areas of work but is not exhaustive. 

About You

The Church of England is for everyone, and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.

Essential

Knowledge and experience

  • Proven experience managing product delivery and other services within a regulated, customer facing environment facing environment‑facing environment
  • Experience working with digital platforms or CRM systems to support service delivery
  • Experience coordinating complex delivery across multiple teams or functions
  • Strong understanding of operational risk, quality assurance, and compliance
  • Experience embedding new products, services, or pilots into live delivery
  • Experience identifying insights and applying them to support continuous product or process improvement.
  • Experience of adapting communications style to support effective project delivery, partnership management, and customer service.

Skills and abilities

  • Strong organisational and coordination skills, with the ability to bring multiple stakeholders together
  • Excellent problem solving and decision making capability‑solving and decision‑making capability
  • Clear written communication and disciplined documentation
  • High attention to detail and commitment to customer experience
  • Comfortable working autonomously in a remote or matrixed environment
  • Commitment to equality, inclusion, and organisational values
  • A collaborative team player, comfortable working in a small team while engaging effectively with a wider organisation.

Desirable

  • Experience in financial wellbeing, pensions, housing, or welfare services
  • Familiarity with regulated financial services environments and referral models
  • Prior involvement in launching new services or pilots

Closing date for applications is 7 April at 23:55 pm

Organisation
Church of England View profile Organisation type Registered Charity Company size 101 - 500

The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.

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Refreshed on: 26 March 2026
Closing date: 07 April 2026 at 23:00
Job ref: 841
Tags: Christian