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Do you love helping people and helping a great charity at the same time? Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person? Do you have strong computer skills and a keen attention to detail?
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude. Sound computer skills are also essential for success. Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity.
To be successful in this role you will:
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Have previous experience in a customer services/administrative role
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Be friendly, compassionate and self-motivated
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Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity
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Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player.
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Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.
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Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales
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Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times
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To ensure timely and efficient thanking of our supporters
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Possess a full driving license
Please see the job pack attached for further information on the role.
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
- Flexible working and the opportunity to WFH one day per week to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Access to an Employee Assistance programme which offers
both virtual and in-person support, 24/7 access to a GP
surgery web app, as well as lifestyle savings across online and
high street shops - Free flu jabs
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to training and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
Please use your cover letter to let us know why you would like the role and why you would like to join our wonderful team.
Registered Charity
51 - 100
Making A Difference
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting role in our committed policy team leading the fight to end child poverty in the UK. The government has just published a UK wide cross-government child poverty strategy, and made some historic commitments to reduce child poverty including scrapping the two-child limit and expanding free school meals in England. However, there is more to do, and this is a great time to join CPAG as we look to monitor the impact of these changes and influence policy makers and parliamentarians to ensure child poverty is high up the agenda.
We are looking for someone with a track record of communicating complex policy areas in an accessible manner to a range of non-specialist audiences. You will have knowledge of parliamentary processes and the different advocacy levers that can be used to influence change. You will enjoy working collaboratively to identify policy issues and develop solutions, working closely with colleagues across the organisation as well as externally.
In addition, in a senior policy officer we are looking for someone to take a lead role in developing CPAG’s policy and research programme, including leading the delivery of research projects, helping to shape our press and campaigns work, and contributing to the development of future projects including fundraising.
You will have a track record of producing high quality research and analysis, including policy briefings, on social policy issues.
The postholder will be working in a fast moving, high profile and complex policy environment and will need to balance short term priorities with long term objectives. Current priorities include influencing the implementation of the forthcoming child poverty strategy, sharing analysis and expertise as part of the DWP’s review of universal credit, and monitoring the development of the green paper on the changes to disability benefits.
We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements, including considering part time hours. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.
Please note we are recruiting for one person with the right fit at either the policy officer or senior policy officer level.
For more information about this post and to apply download the (Senior) Policy Officer job pack.
If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.
Closing date for applications: Monday 16 March (midnight)
Interviews will be held in London w/c 23 March.
Registered Charity
51 - 100
Child Poverty Action Group works to prevent and end child poverty – for good.
The client requests no contact from agencies or media sales.