Administration support volunteer jobs in Rochford, essex
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What you need to know:
- Job Title: Community & Support Lead
- Reports to: Head of Operations
- Salary: £15,000 (FTE equivalent £35,000)
- Hours: 15 hours per week, worked flexibly across the week between 7:00am and 7:00pm. Occasional evening and weekend working may be required to support organisational needs, with advance notice provided wherever possible.
- Location: Fully remote with occasional UK travel
- Contract Type: Fixed-term 1 year - This post is funded by The National Lottery Community Fund.
About Us
The Robin Cancer Trust is looking for a Community & Support Lead to help shape and grow the support we provide to people affected by testicular and ovarian germ cell cancers across the UK. Driven by our community built from lived experience - we support individuals and families navigating diagnosis, treatment, recovery, and life beyond cancer. We connect our community with trusted information, supportive communities, opportunities to share their experiences, and services designed to help them feel informed, empowered and understood.
We do this by:
- Connecting people affected by cancer through our community and shared lived experiences.
- Providing trusted information, signposting and practical support when people need it most.
- Creating opportunities for patients, families and supporters to help shape our services and future work.
- Building a community that breaks isolation, starts conversations and reminds people they are not alone.
Our values:
- Respect: Not only for the important work we undertake, but also for the people who support our mission. We believe in open, honest and empathetic communication between ourselves and our community.
- Creativity: We are a small team with a big vision. In order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
- Trust: We are accountable to each other and our community. We are responsible for upholding these values and the quality of work we undertake and will do so with integrity at all times.
If our mission, vision and values inspire you and resonate with you, we would love to hear from you.
About the role
This is a newly redesigned role created following a review of Robin Cancer Trust's support services.
The Community & Support Lead will play a key role in ensuring that people affected by testicular and ovarian germ cell cancers can access compassionate support, trusted information, meaningful connections and opportunities to shape our future work.
We particularly welcome applications from nurses and other healthcare professionals who may be looking for a career change, greater flexibility, or an opportunity to use their skills in a non-clinical setting. Whilst this is not a clinical position and does not involve providing medical advice, your understanding of the patient experience, treatment pathways and the emotional impact of a cancer diagnosis would help us deliver high-quality, person-centred support to our community.
This role may particularly appeal to nurses seeking flexible, remote working arrangements, including those looking for school-hours working, a better work-life balance, or an opportunity to continue making a meaningful difference outside of frontline clinical practice.
Experience in oncology, cancer care, urology, gynaecology, adolescent and young adult services, community nursing or related healthcare settings would be highly valuable. The knowledge, compassion and communication skills developed through supporting patients and families affected by cancer are directly transferable to this role.
You will be responsible for leading our community and support services, building meaningful relationships with people affected by cancer, and helping us continue to develop services that are shaped by lived experience.
Our Culture:
Our culture is the most important thing to us.
We want someone to join our team with empathy, creativity, versatility and initiative. We are looking for someone who can make this role their own, help shape the future of our support services, and grow alongside the charity as we continue to evolve.
We are looking for someone who cares deeply about people, is comfortable having meaningful conversations, and is passionate about building communities that make a difference.
Job Purpose:
The Community & Support Lead will act as the primary point of contact for Robin Cancer Trust's support services and community activity.
The role will lead the development and delivery of our support offer, including patient enquiries, community engagement, signposting, Thriver Packs, WhatsApp communities, lived experience involvement and service development.
The role will work closely with the CEO, Head of Operations, Medical Advisory Board and Clinical Advisor to ensure our support services remain compassionate, effective, safe and impactful.
Key Responsibilities:
Community Support
- Respond to support enquiries from patients, families and supporters.
- Coordinate the delivery of Thriver Packs.
- Signpost individuals to relevant organisations, services and resources.
- Maintain accurate support records and impact data.
- Ensure enquiries are managed professionally and compassionately.
Community Development
- Lead and develop the Thriver Community.
- Manage and moderate Robin Cancer Trust's WhatsApp communities.
- Build meaningful relationships with people affected by cancer.
- Create opportunities for lived experience involvement.
- Recruit, engage and support community volunteers.
Service Development
- Identify gaps, opportunities and emerging community needs.
- Support the development of new support services and wellbeing initiatives.
- Build relationships with charities, healthcare professionals and support organisations.
- Contribute to the evaluation and continuous improvement of services.
Governance & Administration
- Coordinate Medical Advisory Board meetings and actions.
- Maintain support service reporting and records.
- Support safeguarding processes and escalation pathways.
- Work alongside the Clinical Advisor where specialist support is required.
Equal Opportunities:
Robin Cancer Trust is committed to being an equal opportunity employer. We recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Robin Cancer Trust is aware that we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives and experiences, to collectively make a difference. If there is anything we can do to support you during the application or interview process, please let us know and we will do everything we can to ensure you have a positive and comfortable experience.
Our vision is to reach every young person in the UK with our life-saving cancer campaigns



The client requests no contact from agencies or media sales.
Supporter Journey Lead
Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.
You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.
About the Role
As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.
You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.
In this role, you will:
- Map and maintain current and target supporter journeys across Commercial, defining key stages, touchpoints, triggers, handoffs and moments that matter.
- Run journey mapping, process discovery and improvement workshops to identify pain points, gaps, opportunities and inconsistencies.
- Work with product owners and relevant teams to define journey requirements for campaigns, communications, process changes, data capture and operational improvements.
- Coordinate with Digital/ESP, data, content, supporter care, fundraising and other teams to make sure journey changes are understood, aligned and deliverable.
- Help ensure audience segmentation is applied meaningfully, so content, asks and next steps are relevant to different supporter groups.
- Use campaign learning, supporter feedback and operational insight to identify where journeys should be adjusted, strengthened or simplified over time.
About You
Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?
Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?
You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.
You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.
You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.
Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.
We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.
This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 5th July 2026
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
Purpose of the role:
As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.
Key responsibilities:
One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:
- Signposting or referring to relevant national and local services.
- Providing practical and emotional support to kinship carers.
- Liaising with other professionals and organisations.
- Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
- Providing support for carers to secure grants from local and national funders.
- Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
- Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.
Peer group facilitation and management
Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:
- Developing existing groups and setting up new groups as required.
- Working closely with Kinship’s peer-to-peer service where appropriate.
- Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
- Planning, preparing, facilitating virtual and in-person peer support groups.
- Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.
Participation
- Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
- Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
- Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.
Safeguarding and risk management
Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).
- Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
- Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
- Provide reports and information for managers about cases of concern.
- Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
- Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
- Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.
Monitoring and Evaluation
- Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
- Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
- Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
- Collect case studies from your kinship carers to help demonstrate impact.
- Contribute to any reports for local authority partners as required in terms of data and case studies as required.
- Attend monitoring meetings as required.
- Engage in quality assurance processes in line with Kinship processes and policies.
Relationship and stakeholder management
- In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
- Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
- Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
- Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
- Where applicable, work with local authorities and voluntary and community groups supporting kinship families.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Reporting to the Director of Fundraising, you will play a key supporting role within the fundraising team, assisting the Corporate Partnerships Manager and the Communications team. With a key aim of delivering agreed activity and growing income from corporate partnerships.
This role focuses on supporting the identification and recruitment of new regional, national and international corporate supporters, while also playing a lead role in managing and stewarding existing partnerships, with particular responsibility for communications activity and delivery of sponsorship activities and events.
World Horse Welfare has seen a substantial growth in corporate support over the past four years, so this post presents significant opportunities to be part of a growing income stream as the charity celebrates its centenary in 2027.
Whether you’re a recent graduate with a willingness to learn or an experienced candidate ready to hit the ground running, we offer a competitive salary tailored to your experience — starting at £28,000 per annum for entry-level applicants and up to £34,000 per annum for those with proven expertise. You’ll benefit from a supportive environment, opportunities to grow, and the chance to make a real difference from day one.
KEY RESPONSIBILITIES
Supporting New Business Development
- Assist in researching and identifying prospective regional, national and international corporate partners aligned with the organisation’s mission and values
- Support the development of tailored proposals, pitches and presentations for potential corporate supporters
- Help prepare outreach materials, including emails, decks, and briefing documents
- Maintain and update prospect pipelines and CRM records
- Attend meetings and events with prospective partners, taking notes and following up on actions
- Work closely with the charity’s rescue and rehoming centres and wider team to identify new corporate funding and partnership opportunities.
Managing Existing Corporate Partnerships
- Provide day-to-day support in the management of existing corporate accounts
- Build and maintain strong working relationships with partner contacts
- Ensure partnerships are delivered in line with agreed objectives and timelines
- Support the monitoring and reporting of partnership performance and impact
- Attend events linked to corporate supporters to represent the charity, with UK-wide travel sometimes required
- Help organise and attend large corporate volunteer days at the charity’s rescue and rehoming centres
Communications & Engagement
- Maintain a strong understanding of World Horse Welfare’s work to ensure relevance in our corporate partnership work
- Develop close working relationships with Communications team and work closely with them on creating and scheduling of agreed corporate content in line with communications schedules.
- Coordinate and deliver partnership communications, including newsletters, updates, impact reports, and social media content
- Lead on gathering content to form the basis of partnership communication obligations
- Work with internal teams to ensure consistent and high-quality messaging including drafting copy in line with brand messaging, obtaining appropriate images, developing related materials and ensuring approval processes are followed.
- Support the planning and execution of partner engagement activities, campaigns, and events
- Ensure partners receive appropriate recognition and visibility in line with agreements
Sponsorship & Agreement Management
- Assist in drafting and managing sponsorship agreements and partnership contracts
- Track and fulfil contractual benefits (e.g. branding, hospitality, social media, volunteering, speaking opportunities)
- Maintain accurate records of deliverables and ensure all obligations are met
- Support the review and renewal of agreements
Administration & Reporting
- Maintain accurate records within the CRM system
- Track income, pledges, and invoices
- Support preparation of reports and presentations
- Provide general administrative support to Corporate Fundraising Manager and Director of Fundraising in relation to corporate support
ABOUT YOU
Essential:
- Strong written and verbal communication skills
- Excellent organisational skills with attention to detail
- Ability to manage multiple tasks and deadlines
- Strong relationship-building skills
- Proficiency in Microsoft Office Applications – including Word, Excel, PowerPoint
- Proactive and eager to learn
- Strong interpersonal skills
- Collaborative approach and working style, able to work effectively across teams
- Creative thinking
- Passion for the organisation’s mission
- Willingness to travel
Desirable:
- Experience of managing corporate partnerships, or comparable transferable skills
- Experience with using CRM systems for profiling and building relationships
- Understanding of charity corporate partnerships
- Business development experience
- Experience of working in a charity fundraising team
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
The client requests no contact from agencies or media sales.
Development Manager
Location: Cambridge, UK OR Remote, UK, with regular travel to Cambridge
Salary: £44,000-£48,000 p.a. full-time equivalent, dependent on experience
Basis: Fixed-term contract (12 months). Full-time, part-time or flexible.
Eligibility: You must be eligible to work in the UK
The role
We are looking for a Development Manager to join our fundraising team to support our ambitious, global mission to democratise computing and AI education for all young people. . You’ll build and manage a global portfolio of strategic, high-value funding partners that share and advance our mission. Through effective relationship building and account management, you’ll engage donors with the aim of growing their long-term support for our work.
The ideal candidate will have experience of successful corporate/institutional partnership development and/or stewardship at a national or international scale. You may also have experience working with trusts and foundations or securing sponsorship for events.
We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team of people who care about our mission and each other
We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other.
Responsibilities
- Proactively develop a pipeline of funding opportunities, establishing relationships that will lead to new partnerships or donations
- Manage a portfolio of existing partners, developing and implementing engagement strategies to strengthen these relationships
- Match funders’ objectives with the Foundation's programmes and goals
- Prepare funding applications, proposals, presentations, and pitches, working collaboratively across the Foundation to support the development of these documents
- Evaluate and report on partner activities to ensure goals are achieved and the impact of their support is shared
- Develop and implement engaging and bespoke stewardship plans
- Accurately capture information using our CRM (Salesforce) pipeline process
- Support colleagues as they develop new donor relationships to secure grants and donations
- Develop and maintain updated knowledge of the Foundation’s programmes and associated funding opportunities
Experience and personal attributes
We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here.
You should have:
- Experience in securing and developing long-term corporate partnerships and/or high value income (£50K+)
- Competence in using a CRM or equivalent system
- Effectiveness in working with multiple stakeholders across organisations to achieve solutions and deliver results
- Evidence of highly adaptable interactions with a wide range of people, with experience in advocacy, networking, and negotiation
- Practical knowledge of preparing and presenting a compelling case for support in various forms, including in person and through written communication
- Experience of monitoring, reporting, and forecasting against plans and budgets
- Strong organisational and administrative skills
- Excellent relationship building skills
- A commitment to the mission and values of the Raspberry Pi Foundation
Ideally, you’ll also have:
- Experience in prioritising a pipeline of multiple opportunities
- A high level of IT literacy, particularly knowledge of using the Microsoft Office suite or Google apps (Gmail, Calendar, Docs, and Forms)
- Experience in fundraising in markets outside of the UK
About us
The Raspberry Pi Foundation is an independent charity with a global mission to enable all young people to realise their full potential through the power of computing and digital technologies.
We empower schools to teach computer science and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly.
All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries.
Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries.
We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report.
Benefits
In addition to competitive salaries, we offer a wide range of benefits for all of our colleagues.
- Paid time off. In addition to public holidays, full-time employees in the UK receive 25 days of paid annual leave initially, rising to 30 days after five years service, plus 3 additional days of paid leave for the company-wide closure at the end of each year.
- Pension. We provide an 8% employer contribution on top of your minimum 4% employee contribution.
- Private healthcare. We provide comprehensive private healthcare for all employees through Vitality Plus.
- Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
- Support for parents and carers. We provide generous family leave and flexibility for parents and carers.
- Life assurance and income protection. We provide life assurance and income protection schemes to provide peace of mind for you and your family.
- Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees.
- Travel to work. Through our Cycle-to-Work and Season Ticket Loan schemes we support cost effective and sustainable travel to work.
Timetable for applications
Closing date: 6 July 2026, 9:00am
Phone screen: Week commencing 6th July 2026
First interview: Week commencing 13 July 2026
Second interview: Week commencing 20 July 2026
Our recruitment process
All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process.
Here's what you can expect:
- As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your cv and a short cover letter.
- Eligible applications will be reviewed by our recruitment team and the hiring manager.
- A small number of candidates will be invited to a phone call with the hiring manager.
- The purpose of this call is to check our understanding of your application and to answer any questions you have.
- We normally have two interviews, which may take place in-person. Interviews will be with the hiring manager and at least one other colleague.
- You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions.
- If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team.
We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
We have a vacancy in the South & Southwest Region for a Regional Administrator, 28 hours per week. You will be joining a dedicated and friendly team of regional staff and volunteers. This is a fixed term post, initially for one year. The postholder will ensure smooth running of regional administration and carry out administrative duties as required by the region. They will support direct service delivery and volunteers across a number of branches to deliver services in line with Cruse standards, policies and procedures
How to apply
Your application must consist of a CV and short covering letter which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If application does not include both, it may not be considered.
The closing date for applications is 2nd July 2026 we reserve the right to close the advert early, as interviews will be held as suitable candidates apply.
Please be advised that if you do not hear from us by 10th July 2026, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
Internal title: Executive and Governance Administrator
Location: Home (most meetings are online and we are largely a remote working organisation, however travel will be expected to central events at least 1-2 times a year which will be paid for by the charity)
Salary: £34,453 Full Time
Hours: 35 per week (full time)
Closing Date: Sunday 19 July - 23.30
Contract: Permanent
About the role
This is a key support role at the heart of Housing Justice, providing high-quality, proactive and highly organised executive support to the CEO and senior leadership team in a fast-moving national charity environment. The postholder plays a critical role in enabling the CEO and Directors to operate effectively, requiring excellent diary management, strong judgement, discretion, and the ability to manage competing priorities and anticipate organisational needs. The role also involves coordinating meetings end-to-end, ensuring they are well-structured and outcome-focused, including preparing agendas, capturing accurate notes, maintaining action logs, and proactively following up to ensure timely completion.
About you
We are looking for someone with:
· Significant experience supporting senior leaders in a PA, Executive Assistant, or equivalent role
· Experience managing complex diaries across multiple senior stakeholders
· Experience of agenda setting and action tracking for a variety of senior management and trustee meetings
· Experience working in a fast paced, often changing environment
About us
Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.
The client requests no contact from agencies or media sales.
About Us
Young Life International is a fast-growing Christian charitable organisation. Our aim is to share the message of Jesus with young people all over the UK. We do this through building relationships with them and earning the right to be heard.
Our Operations team strives to help our staff and volunteers to thrive by anticipating, developing and delivering excellent operational services and our HR team focuses specifically on making staff and volunteers feel cared for, valued and supported.
About the Role
As the HR Administrator you will build good relationships with the wider staff team and be a friendly and knowledgeable source of advice for all queries relating to employment, leave recording, recruitment and leaving processes. You will be responsible for processing the monthly payroll, managing the recruitment of new staff, and implementing any changes to staff contracts as well as overseeing the HR inbox and acting as the first line of response for staff queries. As a key member of the team, you will be the primary user of many existing processes, and will be able to identify when and how systems need developing or updating to be more efficient.
About You
You are passionate about people's wellbeing and understand that people work best when they are given the opportunity to do what they love and can be successful in. You appreciate order and logical systems and processes and are skilled at both using those systems and explaining them to others. You thrive on knowing you are using both your organisational skills and your relational skills to support others.
More Details and How to Apply
Download the Application Pack for the following information:
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Welcome from the Operations Director
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How this role fits into the wider YLI and Operations Team
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Full Job Description and Person Specification
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Details of how to apply online (application form)
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Deadline and interview dates
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YLI Faith and Conduct Policies - check we're in alignment with one another's beliefs
Accessibility & Support
We want to ensure our recruitment process is accessible to everyone. If you require any reasonable adjustments or accommodations at any stage of the application or interview process, please let us know. You can reach out to us in confidence, and we will be happy to support you.
You can find our data privacy policy on our website.
Introducing adolescents to Jesus Christ and helping them grow in their faith.
The client requests no contact from agencies or media sales.
Job Description
The Head of Delivery & Partnerships is a senior leadership role responsible for overseeing the
successful implementation, quality of outcomes, and retention of DFN Project SEARCH programmes
across the UK, the Republic of Ireland and Iberia, in line with our franchise agreement from Project
SEARCH . This role leads the Delivery & Partnerships team, ensuring strategic alignment, excellence
of delivery, and sustained impactful partnerships.
You will play a pivotal role in driving programme quality, ensuring retention, maintaining model
fidelity, and ensuring high-quality outcomes for interns. Additionally, you will oversee the growth of
our number of programmes, in line with our strategic regional and national plans. You will also
contribute to the strategic direction of the organisation, working closely with cross-functional teams
to maximise DFN Project SEARCH’s impact.
Regular travel throughout the UK will be required, with occasional travel to other areas of our delivery.
In addition, occasional international travel may be required, for example to the annual conference in
the United States.
Essential Experience and Skills
• A passion for changing the lives of young people with learning disabilities and / or who are
autistic
• Educated to degree level or relevant Professional Qualification
• Highly motivated and organised self-starters with the ability to work under your own initiative
• Strong understanding of supported employment, education, and local authority partnerships.
• Experience in project management, partnership development, and stakeholder engagement.
• Excellent communication, influencing, and negotiation skills.
• Experience using data systems and performance management tools.
• Experience delivering training and speaking at events or conferences.
• Understanding of SEND provision and funding arrangements in the UK (e.g., EHCPs, DWP, local
authorities).
• Experience working with senior stakeholders via formal reporting mechanisms.
• Leadership experience managing people/teams.
• Financial literacy and experience managing budgets.
Desirable Experience and Qualifications
• Experience working with DFN Project SEARCH programmes or similar supported internship
models.
• Experience in selling services or products and effective account management.
• Knowledge of safeguarding and health & safety in programme delivery.
• Knowledge and experience of using the Microsoft suite, in particular Outlook and Excel
• Experience of using a CRM for administrative and reporting purposes
DFN Project SEARCH are committed to safeguarding and promoting the welfare of children, young
people and adults and expects all staff and volunteers to share this commitment. This post is subject
to an enhanced DBS disclosure.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+
candidates, disabled candidates, and from men, because we would like to increase the
representation of these groups at this level at DFN Project SEARCH.
-Interviews will take place on:
1st round July 23rd and July 24th
2nd and final round: July 31st
Closing date: Sunday July 12th
-Start date - Asap
The client requests no contact from agencies or media sales.
The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes.
This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.
You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.
Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)
Salary: £25,600 pro-rata (£32,000 FTE)
Key Responsibilities:
Financial
• Deliver or exceed agreed income targets across community and challenge event fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.
Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.
Management
• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.
Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.
• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.
Reporting
• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.
How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description.
Closing date: Monday 13th July 2026 at 5pm
Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.
Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.
If appointed, an enhanced DBS check will be required.
The client requests no contact from agencies or media sales.
We are Living Streets, the UK charity for everyday walking.
We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.
We are looking for an enthusiastic and motivated individual to join our team as our Project Assistant.
The postholder will be responsible for providing effective support to the delivery of the Walk To School Outreach (WTSO) project across the North West, Yorkshire and North East of England. This will include research into schools’ eligibility and suitability for the delivery of this behaviour change project, assisting with online engagement activities and supporting with delivery on the ground through school and community events.
You will also be expected to undertake administrative duties as required, including formatting and use of spreadsheet data.
This will be a varied role and an ability to embrace a diversity of tasks is essential, as is a positive ‘can do’ attitude to work.
Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.
Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.
Location: Homebased within the North of England
Hours: 35 hours per week, full time
Contract: Fixed term until 31 March 2027
Closing date: 19/07/2026 midnight
Interviews: 05 and 06 August 2026
Our mission is to achieve a better walking environment and inspire people to walk more.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Global Programs Events and Project Coordinator
Job Overall goal: Support the delivery of global events and the creation of a range of content, ensuring both align with the charity’s objectives, including activities designed for a global audience.
Job Location: Remote working, with the ability to attend on-site meetings in Milton Keynes (MK19) ideally once a month.
Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.
Overview
The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”. Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources.
This is an exciting opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.
Job summary
We are seeking a highly organised and proactive individual to join our team. This role focuses on supporting the administration and delivery of events, ensuring smooth coordination, logistics, and a high-quality participant experience. It also includes stakeholder management, maintaining clear communication and strong relationships with attendees, partners, and internal teams. In addition, the role contributes to content development (both print and digital), and supports the contextualisation and translation of resources for global audiences.
Key Responsibilities:
Event Planning and Support
- Assist in the planning, coordination, and delivery of event logistics.
- Liaise with stakeholders, including vendors, venues, and service providers, to ensure high-quality event delivery.
- Manage delegate booking systems, taking ownership for providing prompt and professional support to attendees and stakeholders via phone, messaging and email, and delivering excellent delegate care throughout events.
- Maintain and regularly update registration systems and databases, ensuring high levels of accuracy and data integrity.
- Provide on-site event support, including set-up and liaising with AV and logistics teams to ensure smooth execution.
- Support campaign and project planning, including tracking content-related budgets for approval.
- Maintain and update event timelines and the global content calendar, ensuring progress is accurately reflected.
- Assist in the planning and delivery of special event elements (e.g. consultancy clinics).
- Monitor and track project costs, ensuring value for money.
- Process and input event-related receipts and expenses, supporting accurate and timely monthly accounting.
- Use initiative to flag any risks to project delivery, supporting timely resolution.
- Support wider projects across programmes and charity operations as required.
Communication & Content Delivery
- Assist in the creation of event materials, including digital resources, workbooks, email campaigns, websites, and related content.
- Provide administrative and practical support to event personnel in global locations as they deliver our programs.
- Assist in repurposing content into multiple formats to support wider reach and usability.
- Support the preparation and distribution of monthly comms emails.
- Assist with proofreading and formatting event content.
- Support the development and maintenance of an online training portal for specific programs.
- Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.
Cultural Adaptation & Coordination
- Assist with the localisation of content to ensure materials are culturally appropriate, assisting communication with translators and stakeholders to help adapt resources for different cultural contexts.
Evaluation & Reporting
- Assist in tracking the performance of content and programs through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
- Support the preparation of content and project reports, including metrics and evidence required for various audiences.
General & Organisational
- Actively contribute to team meetings, planning sessions, and creative brainstorming.
- Occasional evening and weekend work and travel may be required for event support.
- Any other duties as required.
Occupational Requirement
The candidate must have an active Christian faith. By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life.
Experience (Essential):
- Have experience in a church/charity or professional environment.
- Strong understanding of and commitment to the Foundation’s mission, with an understanding of the Church scene.
- A genuine passion for advancing the gospel through the global Church, with a commitment to supporting both Christian givers and churches and charities.
- The ability to manage multiple tasks and deadlines simultaneously.
- High attention to detail and accurate.
- Highly administrative and customer service focused.
- Demonstrated creativity and the ability to translate ideas visually, demonstrated via portfolios, academic work, or volunteer projects.
- Ability to work collaboratively in a team environment, with strong interpersonal skills.
- Professional in appearance and a desire to constantly improve and grow.
- Willingness to be flexible in working hours with occasional travel and overnight stays.
Experience (Desirable but not required):
- Some experience supporting events.
- Administrative and customer service experience.
- Some experience producing content creation across print and digital formats.
- Additional language.
- Experience using design software e.g. Adobe and Canva.
Qualifications:
- Education: Bachelor's degree preferred or equivalent experience (Essential). We welcome applications from graduates who are eager to learn and develop in the role.
- Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable).
Benefits
- This is a full-time position (Monday-Friday)
- Start as soon as possible.
- This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs.
- Salary £27K-£30k depending on previous experience.
- Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
- Pension contributions via auto-enrolment to NEST.
- Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development.
If you’re interested in applying, please include your CV and two references, one of which must be a current or previous employer. In addition, please provide a cover letter (no more than 1 page) detailing what interests you about the role and your suitability, along with a separate statement of faith (no more than 1 page
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Assistant - North
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - North, to join our Community and Digital Fundraising team.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Are you able to provide friendly and professional support to fundraisers and supporters?
- Do you have experience in supporting events or community activities?
- Do you live in either Scotland, North East England, North West England or the East Midlands?
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HR Systems Assistant
We are looking for a curious, detail-focused and proactive HR MIS Assistant to join the People Services team.
This is a full-time, home-based role, with occasional travel to Preston for meetings and training.
Position: 6759 HR MIS Assistant
Location: Remote
Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available)
Contract: Permanent
Salary: £26,972.88 per annum
Closing Date: 02/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
This is a varied and hands-on role where you’ll support the day-to-day operation of the HR systems across the organisation.
You’ll work across several systems, with key platforms including:
- IRIS Cascade (HR system)
- Hireserve (recruitment system)
- Fresh Service (ticketing platform)
Your responsibilities will include:
- Supporting employee data and processes within Cascade
- Assisting with recruitment workflows in Hireserve
- Managing and resolving system queries through the ticketing system
- Maintaining data accuracy and supporting data quality improvements
- Producing reports and responding to data requests
- Supporting testing and implementation of system updates
You’ll help ensure that systems remain reliable, accurate and user-friendly, contributing to the consistency and efficiency of people processes across the organisation.
About You
You’re someone who enjoys working with systems and data, and you take real pride in keeping things accurate, organised and running smoothly.
You’re comfortable navigating multiple platforms, able to manage your own workload effectively, and confident supporting a wide range of colleagues across the organisation. You’ll be naturally curious, proactive in solving problems, and keen to improve how things work.
Ideally, you’ll bring:
- Experience working with HR systems (IRIS Cascade is highly desirable)
- Strong data handling and reporting skills, with a focus on accuracy
- Attention to detail and a methodical approach
- Confidence using Excel and Microsoft Office
- Strong analytical and problem-solving ability
- Clear and effective communication skills, both written and verbal
- An understanding of HR processes (desirable)
In Return…
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as HR, Human Resources, Personnel, People, HR Systems, Human Resources Systems, Personnel Systems, People Systems, HR Systems Assistant, Human Resources Systems Assistant, Personnel Systems Assistant, People Systems Assistant.
Please note this role is being advertised by NFP People on behalf of our client. #INDNFP
Job description
Job Purpose
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Key Tasks
-
Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
-
Aid the discharge process and improve patient experience through tasks such as:
-
Key cutting
-
Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food
-
Checking heating, electric and gas is functional prior to discharge
-
Allowing access to the property for cleaning/repairs and receiving equipment
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Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
-
Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
-
Help maximise service user independence by adopting an enabling approach.
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Develop a listening, caring and professional relationship with the service user and their families/carers.
-
Provide domestic practical support within the home such as:
-
Light cleaning,
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Washing (e.g. bedding),
-
Changing bed sheets etc.
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Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
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Accompany service user outside the home e.g. hospital/GP appointments etc.
-
Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc.
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Ensure services provided by AUKEL in the community are safe and person centred.
-
Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
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Provide cover in the case of sickness and annual leave periods of colleagues.
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Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
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Support volunteers in the team and provide support and guidance to their development.
-
Work with a range of professionals including:
-
Supporting health and social care professionals with patient discharge
-
Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge.
-
Handypeople & contractors.
Administration
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Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
-
Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures.
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Ensure service user comment sheets are completed.
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Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns.
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Submit travel expenses regularly for sign off by manager.
Quality
-
Be familiar with and to implement AUKEL policies and procedures in line with our Values.
-
Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
-
Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
-
Work in collaboration with other agencies providing support within the service user’s home.
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Work under the direction of the service manager and project officer/s.
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The post holder reports to the manager /or Project Officer.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
The client requests no contact from agencies or media sales.