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About us
National Energy Action (NEA) is the national fuel poverty charity. For over 40 years, we’ve worked across England, Wales and Northern Ireland to ensure everyone can afford to live in a warm, healthy home.
Millions of households across the UK face high energy bills, low incomes and poor energy efficiency. We provide practical support, influence policy and work with partners to tackle fuel poverty and improve lives.
Our values guide everything we do – we make things happen, we put people first and we lead the way. We offer a supportive, rewarding workplace where you can build a meaningful career while making a real difference every day.
The role
We are looking for a motivated and skilled Energy Adviser to support households across London.
You will provide trusted one-to-one energy advice, help clients navigate complex energy issues, deliver group awareness sessions and support NEA’s wider community engagement work. Regular travel across London is required using NEA’s Mobile Advice Centre, so a full current driving licence is essential.
This is an exciting opportunity to:
Provide one-to-one energy advice and casework support to low-income and vulnerable households.
Deliver group energy advice sessions and community presentations.
Support clients referred through NEA’s Energy Advice and Support services.
Build strong relationships with referral partners and community organisations.
Maintain accurate client records and contribute to project reporting.
Support wider NEA programmes and organisational priorities.
Your work will directly improve the health, wellbeing and energy resilience of households most at risk.
What you will need to succeed
You will bring:
Experience delivering energy advice by telephone, webchat or face-to-face.
Knowledge of domestic energy efficiency.
Understanding of the challenges facing vulnerable communities.
Excellent communication and organisational skills.
Ability to work independently and manage competing priorities.
A full current driving licence and confidence travelling across North London.
This is a hybrid role based at NEA’s London office.
Hybrid and home working are subject to appropriate health and safety and GDPR requirements. Applicants must be resident in the UK and have the right to work in the UK. This role is subject to a Standard DBS check.
What we offer
£29,064 to £34,267 (FTE) per annum (Levels 3–6, Points 12–22), plus £3,300 London weighting where applicable. New appointments will normally start at the beginning of the salary scale.
11.5% non-contributory pension.
25 days’ annual leave, plus 3 additional Christmas closure days.
All public holidays.
Flexible and hybrid working arrangements.
Enhanced family-friendly policies.
Employee Assistance Programme.
Employee benefits platform.
Please note that NEA is not a sponsoring organisation. Applicants must already have the right to work in the UK or be able to obtain this independently.
CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
NEA is an equal opportunities employer. We welcome applications from everyone with the skills and experience to help us tackle fuel poverty.
The client requests no contact from agencies or media sales.
Housing Advice Worker
We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Domestic Abuse Social Care Service in Kent.
£27,976.00 per annum, working 40 hours per week on a 1 year FTC.
Our benefits include:
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
What you'll bring:
Essential:
NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
Full Driving Licence and access to use of vehicle
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose:
To deliver comprehensive, client-focused debt management advice and supervision
Key responsibilities:
Other
Person specification
Essential:
1. Accredited (MaPS/Wiseradviser) Debt Case Worker/Specialist
2. A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen’s Advice
3. Experience of working to prescribed quality standards
4. Ability to communicate effectively both orally and in writing
5. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment
6. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
7. A flexible approach and the ability and willingness to work as part of a team
8. Ability to monitor and maintain recording systems and procedures, using IT as appropriate
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies
Desired:
10. Experience of supervising staff or volunteer workers to achieve required standards
11. Approved DRO Intermediary
Staff Benefits
Hours: Fulltime 5 days per week (part-time considered)
Contract type: Two-year fixed term
Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‑quality, agile advice service that reflects community issues and needs, and our service always puts people first.
As a Trainee Financial Resilience Adviser, you will support residents accessing the borough’s Crisis Resilience Fund. You will help clients build long‑term financial resilience through income maximisation, debt management, and improved financial capability. This includes conducting initial debt assessments, identifying urgent priorities, and helping people understand their options and the practical steps they can take to improve their financial wellbeing.
You will need to be an empathetic and confident communicator, able to build trust with clients experiencing crisis, and committed to empowering people to find a positive way forward. You will work holistically with partner agencies and provide advice across a range of enquiry areas, including welfare benefits and money advice. The role also involves supporting vulnerable clients, including acting on their behalf with third parties.
This is a trainee role, and you will receive structured training, supervision and development. Pay will progress to the Adviser/Caseworker band following satisfactory completion of training, probation, and demonstration of the ability to manage cases autonomously to the required standard.
We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days. While our head office is near Royal Oak station, the role also involves working from community settings across Westminster.
If you are ready to join a community organisation providing a vital service to people who need our help, please click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note that we expect employees to spend 60% to 75% of their working time in the office or at outreach locations.
Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organisation. Please help us by completing the Diversity Monitoring Form on our website.
Closing Date: 26th July 2026 11:59pm
Assessments and interviews may be scheduled before the closing date if we identify suitable candidates who meet the skills and experience outlined in the Person Specification, so early applications are strongly encouraged.
Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Help strengthen the financial resilience of the Citizens Advice network.
We are seeking an experienced and proactive Network Finance Consultant to join our team. This pivotal role will focus on supporting the financial health and sustainability of our Local Citizens Advice (LCAs) through direct, forward-looking engagement with their COs and Trustee Boards.
In this role, you will work proactively to help LCAs understand and report their financial position to stakeholders, anticipate risk, avoid financial crises, and plan effectively for the future. You will be a trusted advisor—offering both core financial guidance and bespoke support tailored to the diverse needs of individual LCAs. Your work will contribute directly to the stability, quality, and long-term resilience of this charity network.
About the team
The Network Development & Assurance (ND&A) capability is dedicated to cultivating a purpose-driven, impactful, resilient, and sustainable network of member organisations. We work collaboratively with LCAs to improve outcomes for clients and communities, strengthening their ability to deliver high-quality, accessible services.
ND&A is made up of four specialist departments:
As part of the Network Finance team, you will play a central role in supporting the financial governance, sustainability, and strategic planning of local Citizens Advice organisations across England and Wales.
What you’ll do
What we’re looking for
Please apply with your CV and cover letter outlining how you meet the below essential criteria:
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you someone who stays steady in moments of crisis, brings empathy to tough conversations, and adds creativity to community spaces?
We are launching an exciting new service which will aid in de-escalating individuals in a state of crisis which is excaberated or influenced by gambling related behaviours, and we’re looking for a Support Worker ready to make a meaningful impact.
What You'll Do
De‑escalate mental health crises linked to gambling behaviours with calm, confidence and compassion
Hold your own caseload, offering bespoke 1:1 support around gambling, mental health, finances, housing and more
Co‑produce psychoeducation workshops exploring root causes of gambling harm
Create safe, meaningful peer‑led spaces for affected others and loved ones
Engage in outreach across Hounslow, connecting communities to support
Collaborate with NHS, Public Health and internal teams to deliver integrated care
Ensure accurate documentation and safeguarding practice, aligned with policy and legislation
Finalise case reports with clear preventative outcomes and insights
What We're Looking For
You’re autonomous, creative, and calm under pressure. You’ve worked in mental health and addiction settings. You bring empathy, flexibility, and a non‑judgemental approach to every conversation.
Minimum of 1 year working in mental health services
Minimum of 1 year working with those impacted by addiction
Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
Benefits of working with us
Contributory pension — A solid pension that supports your future while you support others
Generous annual leave — 25 days plus bank holidays, rising each year up to 30 days
Mind Mental Health Day — a day off for your birthday
Perkbox wellness hub — Rewards, discounts and wellbeing tools to keep you feeling your best
Cycle to Work — Save money, stay active and make your commute greener
Flexible working — Balance life and work with supportive flexibility
Employee Assistance Programme — Free counselling and confidential support whenever you need it
Paid medical appointment time — Take care of your health without losing pay
Training & development — Grow your skills with ongoing learning and professional support
Mind Federated Network resources — Access shared training, expertise and tools from the wider Mind community
Please find a full JD and Person Specification attached to the ad.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for Group Workers to support and enable clients to manage their own health and wellbeing; promoting healthier lifestyles and raising the awareness of the concept of ‘wellbeing’ and good mental health within an integrated care pathway.
The role involves delivering community-based activities and interventions, including skills-based groups and wellbeing activities, which are complementary to and reduce the need for services offered by the statutory sector. The groups and activities will aim to help clients to become more confident, enhance their wellbeing, and to develop their self-esteem and coping strategies.
Location: Woking, with travel across Northwest Surrey, Surrey Heath & Farnham, and Guildford & Waverley
Salary: £26,040 (pro rata if part time)
Hours: 28 hours/week or 35 hours/week, including some evenings and weekends
Contract type: Permanent
About the organisation:
Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.
Key responsibilities:
About you:
Benefits
Safeguarding & Checks
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage of the process.
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
Please submit your CV and a cover letter setting out how your skills and experience align with the requirements of this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Experienced Specialist Debt Adviser with a strong background in delivering high-quality, FCA-compliant debt advice and managing complex client casework. Skilled in providing holistic debt solutions, creditor negotiation, financial guidance and tailored support to individuals experiencing financial difficulty.
Proven ability to maintain high standards of advice quality through effective case management, file reviews, compliance monitoring and adherence to Advice Quality Standards (AQS), GDPR, safeguarding and organisational policies. Experienced in supporting junior advisers through coaching, guidance, knowledge sharing and quality improvement activities.
Confident in managing caseloads, meeting contractual KPIs, producing performance reports and contributing to service development initiatives that improve access to financial education and preventative debt support. A committed and client-focused adviser with strong interpersonal skills, attention to detail, and the ability to deliver impactful services while supporting team performance and continuous improvement.
Citizens Advice Hounslow is a well-established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high-quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face-to-face, telephone and digital services.
We are looking for an experienced Debt Caseworker to join our team and help meet the growing demand for debt and income‑maximisation advice within our service. In this role, you will guide and empower clients to understand their options, while also taking direct action on behalf of those who are particularly vulnerable. This includes negotiating with creditors to prevent escalation and protect clients from further financial harm.
You will assess each client’s situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. Through practical support and casework, you will take the necessary steps to halt creditor action, prepare accurate financial statements, make repayment offers, and apply strategies to reduce, write off and manage debt effectively. Alongside this, you will provide budgeting guidance to help clients regain control of their finances and build long‑term stability. Your ability to work confidently with third parties—including local authorities, bailiffs, landlords and lenders—will be essential in preventing enforcement action and resolving arrears.
We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.
For more information about the role please download the Job Description and Person Specification from our website via the Apply button.
Please note: We are unable to respond to applicants who have not been shortlisted.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Trainee Debt Adviser
Salary: £28,000 per annum
Hours: 35 hours per week
Location: London (Hybrid working available following probation and business needs)
Contract: Permanent (subject to funding)
We're recruiting on behalf of a specialist London-based charity that supports people experiencing financial hardship through debt advice, money guidance and financial education services.
This is an excellent opportunity for someone looking to build a career in debt advice and make a real difference to people's lives. You'll join a supportive team and receive training and ongoing professional development to become a Debt Adviser.
Key responsibilities
About you
We're looking for someone who is organised, empathetic and passionate about helping others. Previous debt advice experience isn't essential.
You'll have:
Experience within the charity, advice or community sector would be advantageous.
Benefits
Please note that occasional evening or weekend work may be required (TOIL provided). This role is subject to an enhanced DBS check.
This is a fantastic opportunity to develop specialist skills while supporting people to improve their financial wellbeing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rooted Finance is looking for a motivated and compassionate Trainee Debt Adviser to join our specialist advice and casework team. This is an exciting opportunity for someone looking to develop a career in debt advice while making a meaningful difference to individuals and families experiencing financial difficulties.
As a Trainee Debt Adviser, you will provide high-quality, client-focused debt advice and casework support, helping people understand their financial situation, maximise their income, reduce their outgoings, and develop realistic plans to manage their debts.
Working in a busy and rewarding environment, you will build your skills through hands-on experience, training and support from experienced advisers and managers. You will manage your own caseload, conduct client appointments, maintain accurate records and ensure advice is delivered to the highest professional standards.
Key Responsibilities
You will:
Working at Rooted Finance
You will work closely with the Advice Manager and advisory team to deliver high-quality advice services, meet agreed performance and quality standards. You will receive support and guidance to develop your expertise while contributing to a service that helps individuals and communities achieve greater financial resilience.
This role is ideal for someone who is passionate about supporting people, enjoys problem-solving and wants to develop a rewarding career in financial advice and community support.
Do you enjoy helping people feel more confident about money and access the support they need?
We're recruiting for a Financial Wellbeing Officer to join a growing charity that supports people facing financial difficulties. This is a varied, people-focused role where you'll combine community outreach, engagement and practical support to help individuals improve their financial wellbeing and stay connected to debt advice services.
Supporting individuals to access money and debt advice services
Following up with clients and helping them stay engaged with support
Delivering informal money guidance and financial wellbeing sessions
Building relationships with community organisations across London
Keeping accurate records and supporting service administration
We'd love to hear from you if you have
Experience supporting people in a community, advice, welfare, customer service or charity setting
Strong communication and organisational skills
A warm, empathetic and non-judgemental approach
Confidence working with people from diverse backgrounds
Experience or knowledge of money guidance, financial capability, debt advice or welfare support would be an advantage, but full training can be provided
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting an Advocate Educator to work closely with GP practices in Croydon borough.IRIS is a domestic abuse training, support and referral programme developed specifically for general practice.You will promote the IRIS programme and offer DVA training to GP practice staff, as well as providing one-to-one emotional and practical support to a caseload of clients experiencing domestic abuse. The successful applicant will have:
Experience of working with victims and survivors of domestic abuse and an understanding of the barriers to accessing support services
Experience of promoting services and building strong working relationships with external organisations
Experience of delivering training to a range of professionals
A full driving licence and access to a vehicle in order to travel to GP practices across Croydon
Job Title: IRIS Advocate Educator
Hours: Full-time (35 hours per week)
Contract Type: Fixed Term Contract to 31st March 2028
Salary: £32,050 per annum
Location: Willing and able to travel to GP practices and healthcare locations across the borough of Croydon.
Deadline: 29th July 2026 at 11.00pm - however interviews will be conducted on a rolling basis. We will end recruitment early and hire straight away if we find the right candidate.
Interviews: In person in London SE20
Employee benefits we offer:
- A friendly, flexible and values-led organisation
- Competitive salary
- 25 days of annual holiday, plus bank holidays (pro-rata for part-time)
- Contributory pension scheme (5%)
- Training to help you perform your role and support your professional development
- Comprehensive Employee Assistance Programme and wellbeing support
- Two Wellbeing Days and day off on birthday
Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.
Location: All staff have access to hot-desking at our office as needed.Flexible working is welcomed at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace. However this role requires you to deliver training in GP surgeries and healthcare locations across the borough of Croydon.
Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support.
Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted.If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications.
Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.
Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.
BCWA is an Equal Opportunities Employer.
Reg. Charity No.1068007.
Our mission is to end all forms of domestic abuse in our community.
The client requests no contact from agencies or media sales.
Job Title - Medical Advisor
Contract - Associate
Salary - £40 per hour per report and £115.00 if sitting on the panel
Location - Home Based
About the IRM
The Independent Review Mechanism for England (IRM) provides, on behalf of the Secretary of State for Education, review panels for potential and current foster carers and adopters when agencies have decided not to approve them as a foster carer or adopter, or to terminate or change the terms of their approval.
As an IRM Medical Advisor you will be providing written medical advice to caseworkers, panel members and the Contract Manager about individual applicant and their suitability to foster/adopt as well as ad hoc advice on occasions.
Usually, the need for a medical advisor’s report is requested either after:
To apply for this role, please click on the 'apply now' button below to complete the application. Please note, we do not accept CV’s.
Closing Date: 26th July 2026 at 23:59
Interview Date: TBC
We believe a diverse workforce enables us to improve our service. We are genuinely committed to encouraging candidates from all sections of the community. This includes those from, the global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are under represented at the IRM.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Do you enjoy helping people feel more confident about money and access the support they need?
We're recruiting for a Financial Wellbeing Officer to join a growing charity that supports people facing financial difficulties. This is a varied, people-focused role where you'll combine community outreach, engagement and practical support to help individuals improve their financial wellbeing and stay connected to debt advice services.
Supporting individuals to access money and debt advice services
Following up with clients and helping them stay engaged with support
Delivering informal money guidance and financial wellbeing sessions
Building relationships with community organisations across London
Keeping accurate records and supporting service administration
We'd love to hear from you if you have
Experience supporting people in a community, advice, welfare, customer service or charity setting
Strong communication and organisational skills
A warm, empathetic and non-judgemental approach
Confidence working with people from diverse backgrounds
Experience or knowledge of money guidance, financial capability, debt advice or welfare support would be an advantage, but full training can be provided