Client services officer jobs

Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.

The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.

Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors, mid-value giving and trusts & foundations. We are seeking a Director of UK Fundraising to lead this next stage – shaping strategy, strengthening delivery and building a more balanced, sustainable income portfolio over time.

Reporting to the Chief Development Officer in New York, you will lead the UK fundraising programme and team of six, sitting at the heart of a global organisation. You will combine strategic leadership with hands-on delivery, setting direction while personally driving key relationships and opportunities at the highest level.

With a strong foundation in place and growing investment in the UK, this is a significant opportunity to build high-value fundraising from a relatively early stage, while contributing to a global fundraising strategy and organisation with exceptional scale and impact.

As Director of UK Fundraising, you will:

• Lead and deliver the UK fundraising strategy, aligned to global priorities
• Drive income growth across all streams, with a particular focus on high-value fundraising
• Develop a more structured, relationship-led approach to major donors, mid-value giving and trusts & foundations
• Personally manage and grow a portfolio of high-value donors and prospects
• Lead, develop and bring clarity to a UK team of six staff
• Oversee budgeting, forecasting and performance management
• Work closely with global colleagues to translate strategy into effective UK delivery
• Act as a senior ambassador for Smile Train in the UK

Essential skills and experience:

• A strong track record of developing and delivering successful fundraising strategies, including high-value income streams
• Proven success in securing major gifts and building long-term donor relationships
• Experience leading and developing high-performing teams
• Strong financial and analytical skills, including forecasting and performance management
• Experience working with senior stakeholders, including trustees or boards
• The ability to operate both strategically and operationally in a senior leadership role
• Excellent relationship-building, influencing and communication skills

Desirable:

• Experience working within a global or matrix organisation
• Exposure to mass fundraising or individual giving programmes
• Experience contributing to organisational or multi-market strategy development

Experience working in an international or globally distributed organisation is strongly preferred. This will include experience of effective collaboration in a global organisation ensuring strategic alignment with headquarters and across global teams.

Employee benefits

Benefits include:

• 28 days annual leave plus bank holidays
• Private Medical Insurance
• Life Assurance
• Income Protection
• Up to 7 days paid sick leave per year
• Interest free Travel to Work loan

Executive Assistant

We have an exciting opportunity to join the thriving and dynamic SARSAS team as our Executive Assistant.

About the role

We have an exciting opportunity to join SARSAS as our Executive Assistant. You will provide high-level, proactive support to the CEO and Board,

Working closely with the CEO, you will bring structure and clarity to a fast-paced workload, ensuring priorities are well managed and time is used effectively. This includes managing a complex diary and inbox, acting as a gatekeeper, organising meetings, preparing documentation and supporting effective communication across the organisation.

You will help track key actions, deadlines, and priorities, driving progress and accountability. You will also support the Board through high-quality administrative and governance support.

This is a role where your work will have real impact. Success in this role will be reflected in the CEO and Board being well-supported, well-prepared, and able to focus on strategic leadership, with confidence that the detail, coordination, and follow-through are in safe hands.

About You

You are highly organised, proactive, and able to bring clarity to a busy environment. You communicate confidently and professionally with a wide range of stakeholders, including senior leaders.

You are trustworthy, demonstrate sound judgement, and work with integrity. With strong planning and coordination skills, you can manage competing priorities and keep work moving forward while maintaining high standards of accuracy.

You are comfortable working independently, using initiative to anticipate needs, solve problems, and improve processes. Adaptable and resilient, you stay calm under pressure and take a positive, solutions-focused approach. You are motivated by contributing to work that makes a genuine difference to people’s lives.

About SARSAS

SARSAS exists to relieve the trauma and distress, and help rebuild the lives, of survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.

SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and enable survivor’s voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.

SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of the effects of trauma at the forefront of our approach to support.

Equality, diversity, and inclusion

At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.

We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.  

Contract information

Applicants will undergo a basic criminal record check before employment starts.

Salary: £31,836 FTE

Hours: 25 – 30 hours per week (over a minimum of 4 days)

Responsible to: CEO

Based: Bristol with up to 50% working from home available

Pension: 5%

Annual leave: 27 days + bank holidays (pro-rata)

Contract: Permanent

How to apply

Closing date for applications is midnight on Sunday 31st May 2026.

Interviews will be held in person on Friday 12th June 2026.

Please ensure you are available for an interview on this date.

Interviews will be held in person in our Bristol but please indicate in your application if this is not possible so we can consider an alternative.

Qualified Low Intensity Psychological Wellbeing Practitioner (PWP) – NHS Pathfinder Partnership

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

PLEASE NOTE

This role is restricted to female applicants only under the Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010)

We are seeking a qualified Psychological Wellbeing Practitioner (PWP) or Low Intensity Psychological Worker to support survivors of sexual trauma and their loved ones through evidence-based, low‑intensity psychological interventions.

You will work closely with a wide network of main contacts and partners, including PCFT GM Resilience Hub, TRC, Greater Manchester Rape Crisis, Manchester Action on Street Health (MASH), local authority partners, third‑sector organisations, multi‑disciplinary teams, service users and carers, and services across the adult mental health pathway.

The role operates across three sites within Greater Manchester, making the ability and willingness to travel between sites essential. You will work flexibly in partner organisation settings and in the community, collaborating with individuals, carers and multi‑agency providers to assess and identify social care needs that may present barriers to clients addressing their sexual trauma.

Key responsibilities

• Deliver evidence‑based, low‑intensity interventions for survivors of sexual harm and their loved ones
• Support clients through effective engagement, communication and practical coordination
• Work collaboratively with the Community Development team, counsellors and volunteers to ensure survivors can access appropriate and timely support
• Manage communication between clients, partners and services, contributing to joined‑up, trauma‑informed care
• Assist in supporting and working alongside volunteers where required

• Engage with women‑only services and partner organisations to ensure safe, inclusive and responsive support

About you

You will be a qualified and experienced practitioner with a background in mental health, trauma‑informed practice and engagement. Experience of working within women‑only services supporting those who have experienced sexual harm and their loved ones is highly valued, though we also welcome applicants with strong transferable skills.

If you’re passionate about supporting survivors, working collaboratively across complex systems, and making a meaningful difference to people’s recovery and wellbeing, we would love to hear from you.

Benefits

• Generous annual leave (30 days a year exc. BH pro rata for a part time post)
• Pension contributions
• Reasonable travel expenses
• Free on-site parking

#wellbeing #wellbeing practitioner #psychological wellbeing #psychological wellbeing practitioner #wellbeing #mental health #mental health practitioner #mental wellbeing

Regulation and Accreditation Officer

We are seeking a Regulation and Accreditation Officer to support regulatory, quality assurance and accreditation activities within a respected professional body.

Position: Regulation and Accreditation Officer
Salary: £35,224 per annum (pro rata for part-time)
Location: London based with hybrid working (approx. once a month in the office)
Hours: Full-time (part-time requests considered)
Contract: Permanent
Closing Date: Wednesday 14 May at 12pm
Interview Date: Week commencing 18 May 2026 (first stage online)

About the role

This is a key role supporting regulatory, quality assurance and accreditation functions for both individual and organisational members. You will contribute to maintaining high professional standards and protecting the public.

Working closely with the Regulation and Quality Assurance Manager, you will help coordinate and deliver a range of regulatory and accreditation activities, with a particular focus on education and accreditation pathways.

Key responsibilities include:

• Supporting audits, quality reviews and accreditation processes
• Ensuring regulatory frameworks are applied consistently and proportionately
• Managing complex information and maintaining accurate records
• Drafting clear reports and supporting documentation
• Contributing to the continuous improvement of regulatory processes
• Liaising with a wide range of stakeholders including colleagues, committees, volunteers and subject matter experts

This is a structured, specialist role suited to someone who values fairness, consistency and sound judgement.

About you

You will have experience in a regulatory, quality assurance, accreditation, compliance or procedural environment and be confident working with standards, policies and evidence.

You will also have:

• Strong organisational skills and attention to detail
• The ability to manage competing priorities effectively
• Confidence working independently within established frameworks
• Excellent written communication skills with the ability to produce clear, accurate documentation
• Good judgement and awareness of when to escalate issues
• Strong relationship building skills and a collaborative approach

You will be motivated by purpose-driven work and share a commitment to mental health, wellbeing, equity, diversity and inclusion.

About the organisation

The organisation is a leading professional body representing psychotherapists and psychotherapeutic counsellors across the UK. It works to promote high standards in education, training and professional practice, while supporting research and improving access to psychotherapy.

With a large and diverse membership spanning private practice, the NHS and the voluntary sector, the organisation plays a key role in upholding standards and acting in the public interest.

Benefits

• 25 days annual leave plus bank holidays
• Additional leave during December office closure
• Generous pension scheme with 8% employer contribution
• Occupational sick pay and enhanced maternity leave
• Flexible and hybrid working arrangements
• Learning and development opportunities
• Employee assistance programme with counselling support
• Flu vaccination and eyecare vouchers
• Interest-free season ticket loans
• Cycle to work scheme

Other roles you may have experience of could include; Quality Assurance Officer, Compliance Officer, Accreditation Officer, Regulatory Officer, Governance Officer, Standards Officer, Audit and Compliance Officer

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Marketing Officer role. This position involves developing and implementing impactful marketing campaigns to strengthen the charity’s brand, engage supporters, and help achieve strategic objectives through innovative and well-coordinated activities.

Key Responsibilities:

• Lead the planning and delivery of integrated marketing campaigns across multiple channels including digital, print, and social media.
• Conduct market research to understand supporter needs, sector trends, and competitive landscape.
• Develop clear and compelling marketing propositions, ensuring brand consistency across all materials.
• Work collaboratively with internal teams and external agencies to create engaging content, including digital collateral, case studies, and multimedia assets.
• Manage project timelines, budgets, and resources to meet campaign milestones and goals.
• Monitor, evaluate, and optimise campaign performance through data analysis, providing insights and recommendations for improvement.
• Produce reports and presentations for stakeholders, including senior management, to demonstrate campaign impact.
• Oversee procurement of marketing services and manage supplier relationships to ensure quality and value.
• Support departmental processes such as GDPR compliance, CRM updates, and stock management of branded materials.

Person Specification:

• Proven experience in managing marketing campaigns across multiple channels and customer touchpoints.
• Strong organisational skills with the ability to prioritise tasks and manage time effectively.
• Excellent written and verbal communication skills with attention to detail.
• Ability to work collaboratively and build professional relationships internally and with external partners.
• Competent in budget management and performance tracking.
• Knowledge of digital marketing tools and social media platforms (desirable).
• Demonstrates a proactive approach to learning and professional development.
• Passionate about making a difference within the charity or health sector environment.

What’s on Offer:

• Salary: £31,000
• Location: Hybrid – North Yorkshire
• Contract: Full time and permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Income Recovery and Enforcement Officer

We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities.

Position: Income Recovery and Enforcement Officer
Salary: From £34,381 London weighted or £30,386 regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 11th May 2026
Interview Date: 18th May 2026
Start Date: 22nd June 2026

About the role
This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach.

Key responsibilities include:

• Managing a caseload across all legal stages of arrears recovery
• Preparing court documentation, including witness statements and case files
• Liaising with external legal representatives and acting as a key point of contact
• Attending court and representing the organisation where required
• Making informed decisions on enforcement action, balancing risk and customer impact
• Handling high volumes of customer contact and meeting performance targets
• Supporting residents with advice and signposting to help sustain tenancies where possible
• Working collaboratively with internal teams including Housing, Finance and Legal

About you
You will bring strong experience in arrears recovery and enforcement, with the confidence to manage complex cases and make sound decisions.

You will have:

• Proven experience in housing arrears recovery and legal enforcement processes
• Knowledge of court procedures including possession action and eviction
• Strong decision making skills and the ability to manage a high volume workload
• Excellent communication skills with the ability to handle challenging conversations
• Good understanding of welfare benefits and tenancy related processes
• Strong organisational, negotiation and influencing skills
• Ability to work independently as well as part of a wider team

About the organisation
The organisation is one of the UK’s leading housing providers, supporting over 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on community impact and customer outcomes.

They offer a competitive benefits package including a generous pension, annual leave allowance, health cash plan, life assurance and wellbeing support. Diversity and inclusion are central to their culture, and they are committed to creating a fair, accessible and supportive working environment.

Other roles you may have experience of could include: Arrears Officer, Income Recovery Officer, Enforcement Officer, Rent Recovery Officer, Housing Officer, Debt Recovery Officer, Legal Income Officer

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Purpose 

We are looking for a highly organised Practice and Programmes Coordinator to work as a core member of our Practice and Programmes team.

About us 

New Local has a mission to transform public services and unlock community power. We publish research, lead peer learning, influence government, and work with public sector organisations on some of today’s most pressing issues, informed by our network of 50-plus local authority members.

 All our work is guided by a belief in community power – the principle that communities themselves have the best insight into their own circumstances and should be able to participate in shaping their places and services. We believe that active, empowered communities should be at the heart of a wider shift towards place-based public services and a system focused on prevention, which can lead to better outcomes and a more sustainable system for all.

About you

You will play a vital role supporting the management of our diverse portfolio of projects working as part of the team with a broad range of clients, members, and partners including individual councils, the NHS, and other public and voluntary sector partners to enable them to become more community powered. With some experience in project management, people, and research skills, you will act as the team's administrative engine, working as the organising power behind the team's high-quality delivery of our practice and programme work.

You will be supported to explore and work on your personal and professional development as part of the role, and have the opportunity to build your facilitation skills, working alongside other team members as part of online and in person sessions. From time to time, you will also have the opportunity to support the wider organisation activity including supporting our member network and events programme. 

Your job will incldue:

• Coordinate several projects at the same time, supporting team members to deliver high quality work, on time and within agreed budgets.

• Coordinate project meetings, both internally and externally, capturing key decisions and actions and working with the team to develop effective project management mechanisms to enable smooth delivery.

• Act as a first point of contact for project work, providing timely project management updates for internal and external stakeholders.

• Support the design and delivery of workshops and events, particularly through coordination of logistics (venue, catering, IT, materials needed, etc.) and liaising with our team, clients, and participants to ensure sessions are delivered smoothly.

• Support project leads to prepare high quality, compelling project resources including presentations, reports, and blogs. 

• Support project leads in designing and delivering a range of research activities including desk research, focus groups, interviews, and analysis. 

• Work with New Local’s Finance Officer and Head of Operations & Finance to ensure invoicing, and payments related to the Practice and Programme team’s work are processed in a timely manner.

• Provide support to network and member events, work on internal projects and a range of other activities which support your individual and organisational development.

And more… As part of a small, friendly organisation you’ll have the opportunity to participate in other activities and support the wider development and delivery of New Local’s vision and strategy. 

Please see below for the full job description, person specification and our full list of benefits.

Key dates

• Deadline for applications: 5 May 2026, 9am 
• Candidates contacted for interview: 13 May 2026 
• Online interviews: 20 May (am) or 22 May (pm) 
• Written task: On the same day as interview 
• Start date: As soon as possible 

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households—including both adults and children—resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The role focuses on households in their second year onwards of engagement with the service (following completion of the initial resettlement period).

The Senior Integration Officer line manages two Integration Officers and holds a 50% capacity caseload (including complex integration cases), providing reflective supervision, case direction and oversight of safeguarding cases. The postholder will maintain oversight of case management standards, support planning and Outcomes Star use, data quality, and performance reporting in line with contractual requirements. 

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Senior Resettlement Officer, Integration Officers, Bilingual Integration Officer, Bilingual Resettlement Officers, Refugee Employability Caseworker, ESOL Coordinator and Senior Community and Engagement Officer. 

Externally, the position will build and maintain strong working relationships with our partners, Citizens Advice Rushmoor, statutory services, commissioned providers, and voluntary and community sector partners across Hampshire. The Senior Integration Officer will represent the service at multi-agency forums, strengthening referral and escalation pathways (including for safeguarding and complex needs), and will work with partners to highlight systemic and individual barriers to independence and longer-term integration outcomes for resettled households.

This role is line managed by the Programme Manager with a dotted-line reporting relationship with the UK Safeguarding Advisor on safeguarding matters.

KEY ACCOUNTABILITIES:

Support to Households (50% caseload capacity)

• Hold a 50% capacity caseload, including complex or high-need integration cases, providing direct one-to-one support and modelling best practice.

• Provide tailored strengths -based casework support to refugee households in years 2 onwards, supporting progression towards independence and reduced reliance on intensive services.

• Where applicable, provide bilingual support and where not possible work effectively with interpreters to ensure clear, accurate and culturally appropriate communication.

• Deliver and/or lead group-based integration sessions and workshops that support access to information, peer learning and opportunities related to longer-term settlement in the UK.

• Lead on partnership development and maintenance (including with Citizens Advice Rushmoor and other local partners), strengthening referral and signposting pathways and coordinating access to services and resources that enable clients to meet their short- and long-term goals.

• Support the completion and regular review of individual Support Plans using the Outcomes Star tool, with a focus on progression, goal-setting and exit planning.

• Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies, and support escalation and problem-solving where required.

Team support and quality assurance (40%)

• Line manage two Integration Officers, including setting objectives, providing regular reflective supervision, supporting wellbeing and professional development, and completing performance review processes.

• Provide case management support and oversight, including reviewing Individual Support Plans/Outcomes Star use, ensuring timely case notes, and embedding strengths-based, trauma-informed practice.

• Support team coordination and consistency, including agreeing priorities, balancing workload, supporting cover arrangements, and promoting learning and continuous improvement.

• Provide coaching/training and on-the-job support to strengthen delivery. 

Safeguarding

• Serve as the first point of contact for safeguarding concerns and record all incidents promptly and confidentially in the CRM. 

• Complete initial risk assessments using the matrix and manage low/medium-risk cases in line with the IRC UK Safeguarding SOP, escalating to the Project Manager for supervision and closure. 

• Escalate high-risk concerns immediately to the UK Safeguarding Advisor and seek guidance on complex or unclear cases. 

• Oversee programme safeguarding across delivery: track actions/outcomes, participate in weekly case reviews, engage partners, and promote staff understanding of reporting procedures. 

Key administrative tasks and ways of working (10%)

• Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements.

• Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards.

• Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites.

• Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring.

• Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support.

• Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team.

• Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. 

PERSON SPECIFICATION

Skills, Knowledge and Qualifications:

Essential

• Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework.**

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.

• Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. **

• Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

• Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines.

• Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.

• Ability to work flexibly both independently and collaboratively as part of a team.

• Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings.

Desirable

• Fluency in Dari and/or Pashto or another relevant community language, enhancing culturally responsive engagement and reducing reliance on interpretation where appropriate.

Experience:

Essential

• Significant experience supporting refugees, asylum seekers or other vulnerable populations through structured integration pathways, including progression in employment, education, financial stability and community participation. **

• Proven line management, supervision or team leadership experience for diverse staff within a casework, social care or integration-focused environment, including responsibility for case oversight, performance support and professional development. **

• Strong working knowledge of UK statutory and voluntary sector systems and services.

• Significant experience using Client Management Relationship systems and leading data quality assurance processes. This includes implementing routine checks and controls across case records and client management systems, ensuring timely corrective action and maintaining confidentiality and data protection standards.

​

Prospectus is proud to be partnering with our client, a small, specialist health charity dedicated to improving the lives of everyone affected by Dravet Syndrome.

Dravet Syndrome is a rare, life-long and life-limiting form of epilepsy that affects approximately one in every 15,000 people in the UK (around 2-4,000 people in total). It is a complex epilepsy syndrome so as well as severe, difficult-to-control seizures, people with Dravet Syndrome live with intellectual disability and a spectrum of associated difficulties including with speech and language, mobility, behaviours, eating and sleep. It is also common to have a co-diagnosis of autism and/or ADHD.

Founded in 2008 by a group of parents seeking support and information, DSUK has grown significantly over the past 17 years. Today, DSUK supports nearly 600 registered families across the UK and reaches over 2000 people in total, including parents and carers, siblings and bereaved families. As an organisation they deliver a range of impactful services aimed at improving the lives of beneficiaries through family support, professional education and medical research.

At a time of continued growth for the charity, and as medical advancements in the field continue (including clinical trials for the first gene therapies in rare epilepsy), DSUK are now looking to recruit a strategic, collaborative new CEO to help shape the next stage of their journey.

As the organisation’s new CEO, you will provide inspiring, values-driven leadership across the organisation, holding overall responsibility for the day-to-day operations and long-term growth. You will work closely with the Board of Trustees to develop and deliver the organisation’s next five-year strategy, steering organisational priorities, strengthening culture and ensuring the charity continues to grow, both in terms of scale and in impact. You will lead a small, dedicated, cross-functional team across family support, fundraising, communications and research, driving collaboration across all teams. You will also lead on impact and quality, embedding a culture of learning and continuous improvement. A key part of your role will involve developing and building strong relationships with a range of stakeholders, including families, professionals, researchers, pharmaceutical companies as well as other charities and funders. You will also represent DSUK at relevant conferences and sector events, both in the UK and occasionally internationally.

This is an exciting opportunity to shape the strategic direction of a small, specialist, growing organisation providing life-changing services. To apply for this role, you will be a confident, collaborative leader with significant senior leadership experience in the charity or not for profit sector (experience of working in a rare disease, health, disability or patient advocacy charity is desirable). You will have demonstrable experience of scaling an organisation, and navigating the complexity that growth brings. You will be a skilled communicator, confident at building relationships across health, care or community sectors. You will be resilient, adaptable and comfortable with the breadth and pace of working as a senior leader within a small charity.

If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note, this will be home-based with regular travel across the UK (and occasional international travel). Working hours are Monday to Friday, 09:00–17:30 (however some flexibility for evenings and weekends is required).

Country Director – Scotland

We are seeking a talented individual to join our Leadership team and help sustain and expand our programmes across Scotland.

Position: Country Director – Scotland
Salary: £53,836 - £59,012
Location: Hybrid with travel to Glasgow office at least once a week
Hours: 35 hours per week, full time
Contract: Permanent
Closing Date: Wednesday 6th May 2026
Interview Dates: 13th May (online) and 18th May (Glasgow)

About the Role

This is an exceptional opportunity to join The Fostering Network as one of four Country Directors, working closely with the CEO to deliver organisational strategic objectives.

You will lead and manage our work in Scotland, making a vital contribution to improving the lives of foster families, children and young people in foster care, while supporting fostering services across the country.

Key responsibilities include:

· Overall management and leadership of our work in Scotland

· Driving forward the monitoring, impact and evaluation of our work

· Developing and maintaining key stakeholder relationships including government, fostering services and sector partners

· Overseeing the development and delivery of sustainable, impactful programmes

· Securing grants, fundraising and promoting our work across the sector

· Budget management and financial oversight

· Identifying opportunities for innovation and collaboration

· Growing membership and maintaining our position as the leading fostering charity in the UK

· Acting as safeguarding lead for Scotland

About You

We are looking for a strategic, collaborative leader with extensive experience of the fostering sector.

You will bring:

· In-depth knowledge of foster care practice and children’s social care

· Experience working within statutory local authority social services

· A track record of leadership, line management and delivering change

· Experience of strategic planning, programme delivery and budget management

· Strong experience working with government officials and key stakeholders

· Excellent communication and relationship management skills

· The ability to inspire trust and credibility across a wide range of audiences

· Strong organisational skills and the ability to prioritise effectively

You will also demonstrate a commitment to safeguarding, equality, diversity and inclusion, and the organisation’s mission and values.

About the Organisation: The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.

They work across all four nations of the UK to improve outcomes for children and young people in foster care and to support foster carers and services.

What’s on Offer

· 38 days leave including bank holidays

· Flexible and hybrid working

· Enhanced maternity, adoption and sick pay

· Employee Assistance Programme

· Pension and life assurance

· Family friendly policies and fostering friendly leave

Other roles you may have experience of could include: Director of Services, Head of Fostering, Assistant Director Social Care, Service Director, Head of Operations, Programme Director, Children’s Services Manager

Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk.  

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for. 

The successful candidate will have: 

• Experience of working with adults with learning disabilities and autistic adults in a community setting 

• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs 

• A ‘Person Centred Planning’ ethos 

• Providing support with personal care as required

• Excellent communication and record keeping skills 

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks including the Blue Light Card. 

Please note that unfortunately we are unable to support with sponsorship.

To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification or fill in an application form which you can find on our website.   

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.   

Closing Date:  Thursday 14th May

Interview Date:   We will review applications as they come in and offer interviews to those who meet the criteria. 

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.

We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.

Key responsibilities:

• Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
• Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
• Act as a keyworker for allocated clients, offering consistent support and engagement
• Carry out regular welfare checks and monitor clients’ physical and emotional presentation
• Support safeguarding practices and report concerns in line with policy
• Assist with drug and alcohol testing in line with training and procedures
• Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
• Follow health & safety, infection control, and lone working procedures at all times.
• Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
• Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
• Maintain accurate electronic records and contribute to handovers and team communication
• Support with practical tasks as required, including maintaining clean and safe communal environments

Essential criteria:

• Experience in a support, care, or people-focused role
• Strong verbal and communication skills
• Understanding of safeguarding and willingness to follow safeguarding procedures
• Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
• Ability to build professional and supportive relationships with vulnerable individuals
• Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
• Basic computer literacy and confidence using electronic systems
• Calm, reliable, and compassionate approach, including in challenging situations
• Willingness and ability to work across different shift patterns, including some weekends, as required by the service

Desirable:

• Experience in mental health, substance use, recovery, or related services
• Understanding of trauma-informed approaches
• Experience of key-working or supporting individuals with complex needs
• Knowledge of detox or recovery pathways
• Experience liaising with community or statutory services
• Experience working in a multidisciplinary team

We offer:

• Full training and ongoing development with scope for progression
• Supportive team environment
• Regular supervision and reflective practice
• Opportunity to be part of a new and developing detox service

This role requires working shifts, including evenings, weekends, and potentially nights.

Enhanced DBS required.

As Philanthropy Officer, you will build strong, lasting relationships with individuals, families and organisations, helping them to achieve their philanthropic goals while increasing charitable income and delivering meaningful impact in communities across Wales.

We’re looking for someone with a strong understanding of social issues and community needs in Wales, who can use that insight to build networks, identify opportunities and develop tailored support for existing and prospective donors. This role will play a key part in securing new funding, growing our donor base and building high-quality, long-term relationships.

To be successful in this role, you will have:

• Proven experience in a philanthropy or fundraising relationship management role.
• Ability to identify and develop new philanthropic opportunities, including prospecting and converting new donors.
• Excellent interpersonal skills and experience of developing, managing and growing relationships.
• Strong communication, evidencing excellent customer relationship with a focus on trust, respect, confidentiality and attention to detail alongside the ability to juggle multiple relationships simultaneously.
• Confidence speaking publicly to a variety of audiences.
• High levels of motivation, be results-driven and able to work independently as well as collaboratively within a team.
• Experience of producing compelling reports, narrative and presentations alongside creating tailored donor experiences to inspire donors.
• A strong commitment to your own learning and development. 

Read more in the full job pack.