Communication manager jobs in Falmouth, cornwall

The Mason Foundation is a national charity supporting neurodivergent young people into meaningful employment through our Propel mentorship programme. We work across England and Scotland, partnering with schools, colleges, community youth settings and employers to champion neuroinclusion and create opportunities for young people to thrive.

75% of our staff are neurodivergent, and we're proud to create an inclusive, supportive workplace where everyone can succeed.

The Opportunity

We currently have an exciting opportunity for a Programme Delivery and Support Coordinator to deliver our Propel programme across Scotland, building partnerships and championing neuroinclusion.

As the Training and Support Worker, you'll engage with schools, colleges, community settings and employers, delivering training, supporting implementation, and empowering neurodivergent young people into sustainable employment. You'll play a key role in developing the programme through partner insight and keeping up with best practice in workplace neuroinclusion.

You will be required to travel regularly to deliver face-to-face training within schools, colleges, community settings and workplaces across Scotland, particularly Edinburgh and Glasgow.

What We're Looking For

• A passionate advocate for neurodivergent young people with experience in SEND, employability, or community engagement

• Strong facilitator who can deliver engaging, impactful training to diverse audiences

• Excellent communicator who builds genuine relationships across education, community and employer sectors

• Self-motivated with a 'make it happen' attitude and ability to work independently

• Team player who understands the importance of collaboration

• Driving licence and access to a vehicle (essential)

Why Join Us

In return, you get to work for an ambitious, values-driven charity making a real difference in the lives of neurodivergent young people. You'll have the flexibility of remote working, opportunities to shape the programme in Scotland, and the chance to be part of a supportive team where everyone's contributions matter.

BSL version can be found in the attached document

About Deaf Unity
Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond.

We have an exciting opportunity for a proactive, creative and highly organised individual to join Deaf Unity at an important stage in our development. This role will lead on the growth of our training offer, helping to increase income while supporting our wider charitable aims.

About the role

This is a varied role where you will take the lead on coordinating, developing and promoting Deaf Unity’s training provision. Our training includes BSL courses, e-learning, and bespoke training for organisations.

You will manage the day-to-day delivery of training while also focusing on growth—building relationships, increasing bookings and expanding our e-learning offer to reach new audiences.

This is a key role in a small, growing charity, where income generated from training directly supports deaf school leavers, jobseekers and professionals. The work you do will have a clear and positive impact.

This role would suit an existing freelancer with experience in the BSL and/or training sector.

What you’ll be doing

Training coordination and delivery

• Managing enquiries from individuals and organisations and converting these into bookings
• Coordinating the delivery of BSL courses, training sessions and bespoke programmes
• Booking trainers, teachers and students, including exam bookings where required
• Acting as the main point of contact for learners, clients and freelance tutors
• Ensuring training is delivered smoothly and to a high standard
• Monitoring quality through feedback and evaluation

Growth and development

• Promoting Deaf Unity’s training offer and increasing sales across all courses
• Building relationships with organisations to secure bespoke training opportunities
• Expanding and developing our e-learning offer to reach wider audiences
• Designing and standardising training materials to improve quality and consistency
• Identifying new opportunities, audiences and partnerships
• Encouraging repeat business and long-term client relationships

Administration and systems

• Managing bookings, records and communication to ensure smooth delivery
• Handling quotes, invoicing and payment processes
• Maintaining tutor records and ensuring compliance requirements are met

Collaboration and improvement

• Working closely with the Services Coordinator to cross-promote training and service
• Monitoring income and contributing to sustainable pricing
• Continuously improving training based on feedback

About you

We are looking for someone who is organised, proactive and confident building relationships. You will be comfortable balancing delivery with growth and working independently.

You will:

• Have experience developing or coordinating training
• Be confident in outreach, sales and building partnerships
• Have strong organisational and administrative skills
• Be able to manage multiple priorities and take initiative
• Share our commitment to accessibility, inclusion and deaf empowerment

Knowledge of the deaf community and training or BSL provision is highly valued.

Essential:

• Strong organisational and multitasking skills with attention to detail
• Experience in business outreach and building partnerships
• Excellent communication and interpersonal skills
• Ability to work independently with strong self-motivation
• Proven experience promoting services and meeting targets
• Willingness to learn BSL if not already qualified (training provided)

Desirable:

• BSL Level 2 or above
• Experience delivering training or lesson planning
• Knowledge of the deaf community and accessibility best practice
• Experience using CRM systems and administrative tools
• Experience with Canva or e-learning platforms

Inclusion and accessibility

As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.

We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:

• Offering interviews in BSL
• Accepting applications in BSL video

Why join us

• Flexible freelance role with potential to grow in hours
• Opportunity to shape and develop services in a growing charity
• Work that directly impacts deaf people’s access to education, employment and support
• Collaborative, values-driven team environment

How to apply

-Please read the Job Description in full before applying

-Please submit your CV and a short supporting statement outlining your experience and interest in the role.

-We welcome applications in written or BSL video format.

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for three new team members to join our team of Specialist Huntington's Disease Advisers to support people affected by Huntington’s disease.

The roles available are:
• Bath, Somerset, Wiltshire, North & East Devon, Weston Supermare & Wiltshire Specialist Huntington’s Disease Adviser (part-time, 28 hours)
• East and South Yorkshire Specialist Huntington’s Disease Adviser (part-time, 21 hours)
• Surrey and South London Specialist Huntington’s Disease Adviser (part-time, 21 hours)

All roles available are home-based, but must be living in the area specified in the job title, as the job involves extensive travel within the region and occasional travel across England and Wales.

We are looking for an enthusiastic, self-motivated person who is dedicated and committed to the welfare of families affected by Huntington’s disease, developing and improving the quality of care that they receive. You will need to have skills gained within a Health and Social Care profession. Your main responsibilities will be to offer help, information, advice, support and education to everyone affected by Huntington’s disease and professionals involved in supporting them.

All three vacancies are on a part-time permanent contract. Due to team-wide commitments, you must be available to work on Tuesdays. All other working days (in line with contracted hours) may be flexible around your individual needs and the needs of the role. Regular working pattern will be agreed with your line manager upon successful appointment.

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

Learn more about the role in the job pack included. 

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. Providing this information is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer Recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, you must upload both a CV and cover letter (make sure to press 'upload' for both documents before completing the application process!).

Your application must include which of the 3 vacancies you are applying for. You must be located within the areas the role covers. Your cover letter should also include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Sunday 17 May, 5pm.

First round interviews will be held online Thursday 4 - Friday 5 June. Second round interviews will be held in-person in London Thursday 11 - Friday 12 June.
 

Benefits

* 25 days annual leave plus public holidays (pro rata for part-time staff)
* 1 additional cultural or wellbeing leave day (pro rata for part-time staff)
* A pension scheme with 3% employer contribution
* Medicash scheme
* Travel-to-work scheme
* Flexible working approach
* Family forward policies
* Supportive and positive working environment
* Fantastic learning and development opportunities

Welsh Language Coordinator

We have an exciting opportunity for a Welsh language Coordinator to support early years, childcare and play work practitioners with Welsh language skills.  

Position: Welsh Language Coordinator

Location: Home Based, Travel will be required to undertake this role.

Hours: Part-time, 22.5 hours per week

Salary: £27,500 - £29,000 pro rata (dependent upon experience)

Contract: Fixed term until 31st March 2027, extension possible subject to funding

Benefits: Include pro rata of 26 days paid holiday (rising to 30 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Online Discount Scheme, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns

The Role

As Welsh Language Coordinator you will support early years, childcare and play work practitioners with Welsh language skills. Targets are agreed annually between the Welsh Government and charity partners. You will co-ordinate the charity’s Welsh language project, encourage Members to embark onto the online self-learning course, and provide ongoing support to practitioners on increasing their use of the Welsh language.

Main duties include supporting the wider organisation and our UK and international customers through:

• To establish and manage robust procedures and systems to support the co- ordination, delivery and monitoring of the Welsh Language project
• Identify settings and recruitment of practitioners for the delivery of training courses
• Promote the development of Welsh language skills by providing information on the online self-learning course, encouraging practitioners to sign up for the training
• Provide support to practitioners to ensure learning from the training is implemented in the workplace
• Development of resources to ensure training influences practice
• Delivery of live interaction sessions with practitioners and other partners
• Collection of data, monitoring and tracking the progress of participants
• Provide regular written reports identifying progress against targets
• Systematically gather and record sector intelligence and research
• Carry out visits within member settings in North Wales to identify settings which may want to transition to Bilingual or Welsh medium status.

About You

To be successful in the role you will need the following skills and experience:

• Effective communication skills - fluent in both English and Welsh
• Knowledge of the benefits and value of the Welsh language in the early years sector
• Experience of using a range of IT applications including Microsoft Office/ Excel
• Excellent administrative skills with attention to detail
• Able to build relationships easily and communicate at all levels, including the ability to use language and other communication skills that very young children can understand and relate to
• Enthusiasm for quality early years, childcare and play work opportunities
• Ability to meet deadlines and prioritise a busy workload
• An enthusiastic, self motivated, organised, team worker and networker
• Ability to work independently and use their own initiative
• Ability to organise and prioritise work with a minimum of supervision

In order to fulfil this role you must have the use of your own transport and the ability to travel as needed.

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may have experience in areas such as Welsh Language Support Officer, Welsh Speaking Project Manager, Welsh Speaking LSA, Welsh Speaking Teaching Assistant, Welsh Translator, Teacher of Welsh, etc.

The Mason Foundation is a national charity supporting neurodivergent young people and communities to thrive. We deliver three core programmes: Propel (neuroinclusive employment support for young people aged 14 to 25), Community Mile (locally led physical activity with trained Champions), and community impact programmes. We work across England and Scotland, partnering with schools, colleges, community youth settings, employers, and local communities to champion neuroinclusion and create opportunities for people to thrive.

We're proud to create an inclusive, supportive workplace where everyone can succeed.

The Opportunity

We currently have an exciting opportunity for a Programme Delivery and Support Coordinator to be the delivery arm of The Mason Foundation in the North West, delivering all three of our programmes across the region.

As the Training and Support Worker, you will engage with schools, colleges, community settings, employers, and local communities, delivering training, supporting implementation, and championing neuroinclusion. You will deliver Propel (neuroinclusive employment support), Community Mile (locally led physical activity), and community impact programmes that empower underserved communities.

You will be required to travel regularly to deliver face to face training within schools, colleges, community settings, and workplaces across the North West.

What We're Looking For

• A passionate advocate for neurodivergent young people and communities with experience in SEND, employability, community development, or physical activity

• Strong facilitator who can deliver engaging, impactful training to diverse audiences

• Excellent communicator who builds genuine relationships across education, community, and employer sectors

• Self-motivated with a 'make it happen' attitude and ability to work independently

• Team player who understands the importance of collaboration

• Comfortable working part time hours efficiently

• Driving licence and access to a vehicle (essential)

Why Join Us

In return, you get to work for an ambitious, values driven charity making a real difference in the lives of neurodivergent young people and communities. You will have the flexibility of remote working, opportunities to shape the programmes in the North West, and the chance to be part of a supportive team where everyone's contributions matter.

Lloyds Bank Foundation 

Head of Community-Led Change (Wales) 

Starting Salary:£69,215. Plus 3.6% increase following successful completion of probation period. 

Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask) 

Location: Remote role with expectation of regular travel through Wales, across regions and to London 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a pivotal leadership opportunity to shape and lead the Foundation’s work across Wales, ensuring that community-led change reflects Welsh priorities, policy, and lived experience. 

As Head of Community-Led Change (Wales), you will provide strategic leadership for programmes and partnerships, driving a place-based approach that delivers meaningful and lasting impact. You will work collaboratively across the organisation to align funding, development support, and influencing activity, ensuring a coordinated and effective approach. 

You will build strong relationships with Welsh Government, public bodies, funders, and community organisations, acting as a credible and visible ambassador. You will also contribute to organisational leadership, supporting strategic direction while leading a high-performing team in Wales. 

About You 

We’re looking for an experienced and credible leader with a strong understanding of Wales, its communities, and policy landscape. You will bring a track record of leading programmes, building partnerships, and delivering impact. 

You will combine strategic thinking with practical delivery, alongside strong stakeholder management skills and the ability to navigate complexity. A commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack. 

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Midday, Thursday 7th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Thursday 14th May 2026 

Second Interview: Tuesday 26th May 2026 

We are the New Organising Collaborative, conveners of the New Organising Conference - a groundbreaking initiative aimed at building collective power to advance social justice. This event brings together a diverse group of participants — including trade unions, community organisers, non-profits, academics, lawyers, and journalists — all with a shared commitment to workers' rights and community organising.

Held annually over a weekend, the Conference fosters learning, inspiration, and collaboration. In September 2025, 60 individuals delivered 44 different sessions to an audience of 130 attendees. As the Conference preparations ramp up, we are looking for a dedicated Event Coordinator to join our team. You will be involved in all aspects of outreach for the Conference, including social media, as well as managing registrations, and trouble shooting at the Conference itself (with plenty of time to enjoy the sessions.) Please note: only apply if you are able to start by the end of May (preferably sooner) and are UK based.

We are looking for someone who:

• Is able to hit the ground running
• Has strong attention to detail and loves systems
• Has the flexibility to cover a range of tasks
• Has experience of working independently
• Has proven success with outreach via social media
• Has a persuasive, constructive communication style
• Is familiar with website editors (e.g Squarespace) and graphic software (e.g Canva)

Trusts Fundraiser 

Location: Remote – Homebased
Contract: Part Time - 25 hours per week | Permanent
Salary:  £29,656.01 - £31,134.23  (Full Time Equivalent)

Deafblind UK has championed people with dual sensory loss since 1928, helping them to overcome the unique set of challenges they face. We support the rights and interests of deafblind people of all ages, in the belief that they deserve the opportunity to live their lives to the fullest, retain their independence, and be included in their local communities. Wellbeing, emotional and practical support forms the cornerstone of our support services. These services are entirely ‘bespoke’, recognising the uniqueness of every individual, and they are based very firmly on our fundamental belief that disability does not mean inability.

The Impact You'll Make

In Trusts, we secure funding to help our colleagues deliver the services described above. So, we enable our colleagues to make a very real difference to the lives of those affected by dual sensory loss. We regard that as a privilege.

What We Need

An individual who will share our view, and who can enhance our team with their experience and expertise. Someone who will bring passion, who is not afraid of hard work, and a good team player. Someone who wants to help make a difference.

What you’ll be doing

You will produce excellent and compelling funding applications, based on thorough research. You will liaise with colleagues to help construct applications. Once funding is secured, you will steward your portfolio of funders to ensure that they are well informed about our work and inclined to provide us with further support. You will ensure that records are accurately maintained on our CRM system.

You will bring to the role:

• Proven experience in Trusts Fundraising
• Demonstrable evidence of first-class writing skills, with the capacity to translate complex subject matter into a compelling, and easily understood case for support
• Good research skills, with the ability to match the organisation’s projects and strands of work with funders’ priorities
• Good organisational skills with the capacity to meet multiple deadlines
• Good admin skills, with a good eye for detail, and a commitment to 100% accuracy

What You’ll Get In Return

• A strong, supportive, productive, high-performance team
• A commitment to personal development and growth in the job
• Flexible working arrangements
• The opportunity to help make a difference on behalf of one of the most vulnerable groups in society
• 25 days annual leave plus Bank holidays (increases by a day at both 3 years of service and 5 years of service)
• Westfield Health – which includes the below:
• Cash reimbursement for a range of health-related costs that we all incur regularly, such as dental and optical costs, hospital in patient or day care, and more.
• A Doctor line giving access to a GP 24/7
• A discount scheme
• Gym membership discounts
• 24-hour employee helpline
• Workplace Pension - eligible employees are enrolled onto the workplace pension scheme

Please see attached Job Description and Person Specification for further details. 

Engagement Officer

We’re looking for an enthusiastic and motivated individual to join the Engagement Team.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: 000007 Engagement Officer

Location: Home-based South West, Hampshire and Isle of Wight. However, extensive travel will be required as part of this role across Hampshire, isle of Wight, BaNES, Swindon and Wiltshire and frequent travel across the wider South west locality (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week

Salary: Circa £17,800 per annum (FTE circa £29,813.07)

Contract: This is a fixed-term until 30 April 2027

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 26 April 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: Thursday 7 and Friday 8 May

The Role

Reporting to the Engagement Lead, the Engagement Officer helps strengthen local stroke communities by bringing people together, championing lived experience voices, and building warm, trusted relationships with volunteers, partners, and healthcare professionals. By supporting local groups, gathering insight, and sparking meaningful conversations, the role ensures stroke survivors and carers feel heard, connected, and supported to reduce the devastation of stroke.

Key responsibilities will include:

• Working with people affected by stroke to ensure the voice of lived experience is central to this work
• Building and maintaining strong relationships across the charity and with external stakeholders
• Confident with public speaking
• Supporting stroke support groups and volunteers

About You

You will be:

• Warm
• Friendly
• Approachable
• Enthusiastic

With experience of

• Being adaptive to best meet the needs of the people we support
• Working with and supporting a wide range of stakeholders
• Excellent communication skills, including confident public speaking skills
• Working in partnerships with other organisations including those in the voluntary sector, health and social care

This role requires extensive travel across a large geographical locality to attend a variety of meetings and events in health and community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

Please state any preferences for flexible options in your covering letter.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work.

You may also have experience in areas such as Engagement, Community Engagement, Volunteer Engagement, Advocate, Advocacy, Health, Social Care, Engagement Officer, Community Engagement Officer, Volunteer Engagement Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video

About the role

mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.

You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.

Key responsibilities include:

· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem

· Triaging, prioritising and responding to user queries efficiently

· Identifying and escalating high-risk, safeguarding or data protection issues

· Providing clear guidance to users, including those in complex or difficult situations

· Maintaining accurate records and ensuring enquiries are followed through to resolution

· Identifying trends or recurring issues to support service improvements

· Updating help content, guidance and internal documentation

· Working collaboratively with technical and programme teams

About you

You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.

You will have:

· Experience providing user support within digital or information-heavy environments

· Ability to recognise and manage sensitive or high-risk cases

· Knowledge of data protection principles in a support or case-handling setting

· Excellent written communication skills with a clear and empathetic approach

· Experience managing multiple enquiries and meeting deadlines

· Strong organisational skills and attention to detail

· Confidence working remotely within a collaborative team

Desirable:

· Experience using helpdesk systems such as Zendesk or Freshdesk

· Experience supporting digital platforms or public-facing services

· Experience contributing to user guidance or knowledge bases

· Interest in civic technology or public interest services

About mySociety

mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.

Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Prospectus are delighted to be supporting our client with the recruitment of the Social Media Lead.  Reporting into the Head of Marketing and Digital, this critical role translates the organisation's mission into action, turning strategic priorities into clear, engaging, and audience-focused campaigns, and ensuring audiences are guided and supported every step of the way.

This exciting role owns the social media strategy end to end, developing and delivering creative, insight-led campaigns across our public channels including Facebook, Instagram, LinkedIn, TikTok and YouTube. Taking the lead in shaping and growing the organisation's social media presence and transforming media channels into powerful platforms for brand awareness, audience growth, engagement and lead generation, all helping to extend  reach, impact and income.

The successful candidate will be exploring new and emerging platforms, ensuring that the SM approach stays innovative and aligned with organisational goals.  It’s a given that you will be constantly tuned in to trends, conversations and opportunities across the bereavement sector and beyond, you’ll spot moments where the organisation can show up, speak out and lead with confidence. Through compelling, original content, you’ll make impact feel unmissable, amplifying the the organisation's voice and centering the lived experiences of bereaved children, young people, parents and the adults who support them.

To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
 
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

What You’ll Be Doing

Building and managing a pipeline of churches, donors, and supporters
Delivering speaking engagements, events, and presentations
Driving regional fundraising activity and growing donations
Hosting and facilitating prayer meetings
Recruiting and leading volunteers
Expanding Barnabas Aid’s reach through networking and partnerships

What We’re Looking For
Proven experience working to targets (sales, fundraising, outreach or similar)
Confidence in asking for commitment—financial or otherwise
Strong communication and public speaking ability
Highly organised, self-motivated, and able to work independently
A natural relationship builder with commercial awareness
Practising Christian, actively involved in a local church (occupational requirement)

Why Join Barnabas Aid?

You’ll be part of a global ministry supporting Christians in over 100 countries—providing food, aid, Bibles, training, and hope where it is needed most.

This is a role where performance matters—but so does purpose.

About the role

Our exciting three year strategy sets out our ambitious goals to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Head of Financial Services to deliver lasting change and impact.

Together we can transform frontline financial services, in practice, product and process, and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with vulnerable customers, including victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 9 April and close at 11.59pm on 7 May 2026. Interviews will take place virtually, week beginning 1 June.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.