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At SSE, finance isn't a back-office function — it's central to everything we do. Every pound we manage connects directly to our mission: supporting social entrepreneurs to change their communities for the better.
Our finance team is small, close-knit, and genuinely hands-on. We manage income from a wide range of funders — from major institutions through to smaller, place based partners — alongside distributing millions of pounds in grants directly to the social entrepreneurs we exist to serve.
The work is varied, meaningful, and never dull. Because we manage everything in-house, you genuinely own your work end to end — from coding invoices and uploading forecasts into Business Central, to presenting financial insight to our Senior Management Team and steering us through external audit.
We're a team that performs well but we never stand still and welcome people spotting a better way of doing something. If you want to embed smarter technology, automate a clunky process, we always welcome fresh thinking
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you.
We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.
The Role
As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:
• Lead and coordinate the daily operations of two Crisis Café sites.
• Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.
• Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.
• Build strong partnerships with local services, promoting the Café and its impact.
• Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.
This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.
What You’ll Bring
We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.
Essential Skills and Experience:
• Proven ability to support individuals in crisis, helping them develop self-management strategies.
• Experience managing small teams and volunteers.
• Strong understanding of mental health services and the recovery approach.
• Excellent communication and administrative skills.
Desirable Skills:
• Mental Health First Aid or Suicide Prevention training.
• Knowledge of national suicide prevention strategies.
What We Offer
· A supportive and collaborative work environment.
· Opportunities for professional development, including training and supervision.
· The chance to make a tangible difference in the lives of individuals experiencing mental health crises.
· Flexible working
· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
· Contributory pension
· Bonus 1 day of annual leave per year over the festive period (pro rata)
· Employee Assistance Programme (EAP) which includes free counselling sessions
· Paid time off for medical appointments
· Staff away days and socials
Shifts include evenings and weekends across two locations:
Hampton Road, Twickenham, TW2 5QB
Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB
If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!
We are actively interviewing for this role.
The successful candidate will need to undergo an Enhanced DBS check.
Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.
Let’s build a stronger, healthier community together.
Please ensure your cover letter details how you meet the person specification for the role.
The client requests no contact from agencies or media sales.
Salary: £45,000–£47,000 FTE (depending on experience)
Hours: 30–35 hours per week
Location: Hybrid/home-based. Ideally within easy reach of Chelmsford and London. Regular travel to meet colleagues, funders and visit programmes across England.
Reporting to: CEO
Be part of a mission that's transforming children's futures through food, farming and the countryside
For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.
We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.
This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.
About the role
As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.
You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:
Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.
About you
We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.
You'll bring:
Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.
Why join us?
At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.
We offer:
We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.
Key dates
Closing date: 12pm, 3 August
Shortlisting: 6 August
Interviews: Week commencing 24 August
The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.
We are a small, dynamic national education charity dedicated to bringing alive the working countryside for children least able to access it.



The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a great charity charity to recruit for the Community Fundraiser. This is an exciting opportunity to work with individuals, community groups, schools, sports clubs, businesses, and volunteers to develop engaging fundraising activities that generate income, increase awareness, and strengthen community connections.
Key Responsibilities:
Community Fundraising & Events
Community Partnerships
Supporter Engagement
Volunteer Support
Administration & Compliance
About You
You will be an excellent communicator with strong organisational skills and the ability to build relationships with a wide range of people.
Essential Requirements
.
Desirable
Salary & Benefits
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The administrator supports the Basis Yorkshire Leeds office. The post holder is responsible for providing and maintaining an efficient and professional service user focused administrative support function to the people we support and other stakeholders of Basis Yorkshire, ensuring discretion and confidentiality. To ensure the smooth running of the office and provide administrative support to the team, enabling them to provide high quality services to women and young people. Provide the first point of contact for enquiries from service users, partners and stakeholders.
Basis works with women and nonbinary people who work in the sex industry and women and young people who are sexually exploited
The client requests no contact from agencies or media sales.
Supporter Acquisition & Development Manager
Reporting to:
Head of Fundraising
Location:
Hybrid / Leatherhead (UK-wide considered)
Salary:
£35,000 – £40,000 (dependent on experience)
Role purpose
This is a critical, income-generating role responsible for growing Perennial’s Individual Giving programme and increasing unrestricted income, with a primary focus on supporter acquisition and on supporter development and retention.
This role translates strategy into delivery by converting audiences into supporters, and supporters into income, so our Services team can provide meaningful impact in people’s lives and income into meaningful impact.
You will own and deliver acquisition income targets, and working with our Marketing team lead on the development of audience-led, multi-channel campaigns that attract, convert and retain supporters.
This is an opportunity to build and scale Perennial’s Individual Giving programme from an early stage, shaping propositions, channels and supporter journeys to drive sustainable growth.
Working closely with our marketing and digital teams, you will turn awareness of Perennial into measurable income and long-term supporter value.
Key responsibilities
1. Acquisition strategy, income ownership & growth
· Develop and deliver a data-led Individual Giving acquisition strategy, aligned to organisational income goals
· Own and deliver annual acquisition income targets, with clear accountability for ROI and performance
· Plan and work with our Marketing and Digital teams to deliver integrated, multi-channel campaigns, leading on the who and the why
· Build and scale regular giving acquisition, as a core long-term income stream
· Develop, test and refine compelling fundraising propositions that convert audiences into donors
· Work collaboratively to identify, test and scale new acquisition channels and opportunities
· Manage and optimise an acquisition budget, ensuring strong return on investment
2. Audience insight, segmentation & targeting
· Identify and prioritise high-value target audiences, including horticulture professionals, industry supporters and the wider public
· Develop clear audience segments and personas, based on behaviours, motivations and values
· Use CRM and campaign insight to drive targeted, personalised acquisition activity
· Ensure all activity is audience-led, insight-driven and performance-focused
3. Campaign delivery, testing & optimisation
· Lead end-to-end campaign delivery from planning through to evaluation and optimisation, working with Marketing to deliver effective branded, cross channel content.
· Implement a test-and-learn approach, continuously improving messaging and targeting
4. Supporter development & retention
· Design and deliver effective supporter journeys, moving individuals through a typical supporter lifecycle
· Deliver high-quality stewardship and supporter care, including welcome journeys
· Support progression into regular giving and mid-value giving
· Lead the development of legacy giving within the fundraising programme, working closely with the Head of Fundraising to build a sustainable pipeline.
5. Content, propositions & engagement
· Work with Marketing & Communications to deliver storytelling-led, conversion-focused content
· Ensure messaging is audience-specific, emotionally engaging and income-driven
6. Data, CRM & insight
Scope & resources
· Responsibility for Individual Giving acquisition performance and income growth
· Management of an annual acquisition budget (to be developed and scaled)
· Access to internal expertise across fundraising, marketing, digital and data
· Opportunity to shape agency relationships and campaign delivery
Success measures (KPIs)
· Delivery of annual acquisition income targets
· Growth in new supporters and donors recruited
· Improved cost per acquisition (CPA)
· Increased conversion rates and ROI
· Growth in regular giving numbers and value
· Improved retention and lifetime value (LTV)
Person Specification
Essential experience
· Proven track record of delivering successful acquisition or Individual Giving campaigns that meet income or growth targets
· Experience managing multi-channel marketing or fundraising campaigns
· Good understanding of digital acquisition and direct marketing techniques
· Experience managing budgets and analysing performance data
· Experience using CRM systems for segmentation, targeting and reporting
Skills & competencies
· Strong commercial and income-driven mindset
· Excellent analytical and data interpretation skills
· Ability to translate insight into high-performing campaigns
· Strong project and campaign management skills
Personal attributes
· Results-driven, proactive and accountable
· Comfortable working in a target-driven, performance-focused environment
· Collaborative and solutions-oriented
· Motivated by delivering measurable impact through income generation
· Interest in horticulture or the outdoors (desirable)
Why join Perennial
This is a unique opportunity to build and shape a growing Individual Giving programme within a respected national charity supporting people across the horticulture industry.
You will play a central role in turning engagement into income, helping ensure more people can access vital support before crisis happens.
The role offers:
· Real ownership and accountability
· Opportunity to shape strategy and delivery
· Scope to grow income and to make a tangible difference to people’s lives
The Senior Seafood Program Manager works closely with our funder and implementation partner,
Humanity United, acting as a strategic thought partner to advance our shared goals. The role will hold overall responsibility for management of the portf
olio including program and strategy development, budgeting, monitoring and reporting and grant-making.
The role holder will represent the Freedom Fund at high level sectoral events; engaging with a wide range of stakeholders related to the program, building connections that advance our shared priorities.
This role is a fixed term contract, aligned to our next phase of funding partnership with Humanity United for the Asia Pacific seafood program. The position is expected to commence in September 2026 and continue through to December 2028, with the possibility of an extension.
Interview process: 2 stage interview process: week commencing 14th August 2026
Please see the job description for all details.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Os ydych yn drefnydd sy’n canolbwyntio ar bobl ac yn mwynhau meithrin cysylltiadau a chreu effaith, byddem wrth ein bodd yn clywed gennych.
Volunteers are at the heart of our work. Each year, they support over 70,000 young people to build confidence, develop skills and explore their futures through insight talks, workshops and events.
We’re looking for a Volunteer Coordinator to grow and support our network across Wales. This is a new role, created as we invest in strengthening how we recruit, prepare and engage our volunteers, with the opportunity to shape how this work develops.
In this role, you’ll build relationships with employers, public sector organisations and community groups to recruit volunteers from a wide range of industries. You’ll manage onboarding, support volunteers to feel confident and well-prepared to work with young people, and work closely with our Volunteer Manager and Programme Team to match volunteers to opportunities across Wales.
You’ll play a key part in ensuring volunteers have a positive, high-quality experience – providing ongoing support, responding to feedback, and helping us continuously improve how we engage and retain our network. Alongside this, you’ll track activity, maintain accurate records, and contribute to understanding our reach and impact.
We’re looking for someone who is highly organised, proactive and great with people, confident building relationships, managing multiple priorities and communicating clearly. You’ll bring experience of working with volunteers, or in a coordination or partnership-focused role, and have a genuine motivation to support young people to achieve their potential. And, we'd love someone who is confident communicating in the medium of Welsh.
This role would suit someone who enjoys working collaboratively, is comfortable working across a wide geography, and is motivated by creating opportunities and delivering impact.
If you’re motivated by purpose, confident bringing people together, and want to play a key role in expanding our impact across Wales, we’d love to hear from you.
_____________________________________________
We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.
While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.
The client requests no contact from agencies or media sales.
Awards Officer - Education
Location: Bristol with hybrid working or Home based
Salary: £26,500 to £28,000 per annum
Hours: Full-time, 35 hours per week
Contract: Fixed term (up to 12 months - maternity cover)
Please note: The application deadline has been brought forward to the 17th July 2026.
We are aiming for an early August start date where possible, although we are happy to be flexible to accommodate the successful candidates' notice period.
Interviews may be held during the week commencing 20th July for applicants who are available, with additional interview slots during the week commencing 27th July, as originally planned, to provide flexibility.
About our Organisation
The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.
We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.
About the Opportunity
This is a great opportunity to join the Food for Life team as an Awards Officer – Education, supporting delivery of the Schools and Early Years Awards programmes. You’ll assess settings against award criteria, provide guidance and support, and help maintain high-quality, consistent programme delivery.
Working closely with the Awards Manager and wider team, you’ll also contribute to engagement and retention activity, use CRM data to support reporting and impact, and share insights to improve the programme.
This role offers valuable development experience in programme delivery, stakeholder engagement, and working with education settings, making it ideal for someone looking to broaden their experience and build confidence in a national programme environment.
About You
You’re an organised and proactive communicator who enjoys supporting others and delivering great customer service. You’re confident working with a range of stakeholders and can manage queries clearly and professionally.
You have experience using databases or CRM systems and are comfortable working with data accurately. You’re a collaborative team player with strong attention to detail and an interest in improving how things work.
Most importantly, you’re keen to learn, develop new skills, and build experience in programme delivery, with a genuine interest in the aims of Food for Life.
Commitment to Safeguarding
The Soil Association and FFL are committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults that we work with. In accordance with this commitment we ensure that we follow a thorough and safe recruitment and selection process for all roles that work with children. This includes checking against the Disclosure and Barring Service (DBS) where appropriate. Please note that if you are successful in your application to the role any offer of employment will be subject to a satisfactory DBS check.
Our Benefits
We offer a range of financial and lifestyle benefits to all our employees, including:
27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
Pension scheme with ethical investment options and employer contribution increasing with length of service
Free membership of the Soil Association and discounts on organic produce
Volunteer days to give back to the local community or support green initiatives
Family friendly policies and flexible working
Cycle to work scheme
Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In October 2025, St Ann’s Hospice became Moya Cole. Their two hospices in Heald Green and Little Hulton provide person centred care and support to adults affected by life-limiting illnesses. They serve thousands of people every year across Greater Manchester.
Although the hospice has a new name, they deliver the same outstanding care to patients, as well as their loved ones and carers. They believe that everyone deserves to have the best quality of life possible. Their care is innovative and evidence-based, to ensure they are best placed to care for future generations.
The landmark new state-of-the-art hospice in Heald Green opened its doors in May, continuing to provide care for patients in a modern, specialist, fit for purpose building for generations to come.
“They were wonderful. They were very patient, very kind, explained everything that they were doing, and gave mum lots of advice,” (Daughter of patient Bessie, aged 101)
We are looking for an experienced, ambitious and dedicated Fundraising Manager to lead, inspire and empower the fundraising team. This is a unique opportunity for a passionate leader to make a huge difference. If this sounds like the role for you, we would love to hear from you.
The Role
As Fundraising Manager you will lead a team of fundraisers, to grow activity across community, corporate, events and philanthropy income streams. The main responsibilities will include:
The Person
We are looking for someone with experience in delivering income from a range of income streams, including Philanthropy, Corporate, Community and Events.
As a Fundraising Manager you must be confident and capable of leading the fundraising team. We are looking for a strong decision maker, who can take initiative and work autonomously to achieve ambitious targets.
You must have exceptional communications skills and proven experience of building successful relationships both internally and externally. Your flair, passion and enthusiasm will motivate and inspire those around you.
Please note that the ability to travel independently as required for the role, including cross-site working and attending events.
Why Moya Cole?
Moya Cole is proud to be an accredited Investors in People Platinum employer. They create the right environment for everyone to thrive and reach their potential, with opportunities to develop within a structured development framework. Their culture is one where people feel valued, and collectively contribute to make a difference in the lives of others in a meaningful way.
With the new state-of-the-art hospice in Heald Green opening this May it is a pivotal time to join the team. The new hospice gives opportunity to expand their work, as a centre of training excellence and a hub of innovation. This is an exciting time to collaborate with partners in palliative and end-of-life care across Greater Manchester.
The charity’s benefits include:
If this sounds like the opportunity for the next phase of your career, then get in touch! Apply here, or get in contact with Leanne or Jen at Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change


Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This is a critical and influential role at Independent Age, reporting to the Head of Governance. The post holder will provide high-quality support across a broad and impactful portfolio, including risk management, procurement and contracts, governance, safeguarding and business continuity, helping to build a culture where accountability, learning and continuous improvement drive meaningful change.
Working closely with senior leaders and the Board, you will play an important role in enabling effective and confident decision-making across every level of the charity. This is an opportunity to contribute across a wide range of areas and to see the direct impact of your work on how the organisation functions and delivers its mission.
We are looking for someone with a genuine passion for risk management, alongside a strong understanding of not-for-profit governance best practice. You will also bring experience in at least one of the following areas: procurement, contracts management, third party contract risk, business continuity planning, policy management or safeguarding.
You will be an excellent communicator, confident working with senior stakeholders, with strong attention to detail and a proactive, can-do approach. Above all, you will take pride in getting things done efficiently and to a high standard and be motivated by the opportunity to work for a values-led organisation making a meaningful difference to older people.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
If your experience doesn’t align perfectly with all of the above criteria but you do meet most of them and are excited about the role, we encourage you to apply anyway.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. In line with this, our office has many inclusive features, and there is no dress code.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all, but if you need a different form of flexibility, we are always happy to talk flexible working. Those contracted to work in the office are required to attend the office a minimum of 4 days per month. This role supports Board and committee meetings which may be held online or in the office, meaning availability to support with this is required.
You can find out more about what it’s like to work at Independent Age on the Careers page on our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS check will be carried out for the successful candidate.
Closing Date: Tuesday 14 July, 23:59
1st Interview Dates: Tuesday 21 and Wednesday 22 July, online via Microsoft Teams
2nd Interview Dates: Wednesday 29 July, in person at our London Office (Avonmore Road)
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Edinburgh
Assessment Centre: 30th July in-person at our Edinburgh Centre
Are you a fantastic leader who is passionate about supporting young people and can lead a team?
Join The King's Trust as a Delivery Manager and play a pivotal role in transforming lives. You'll oversee the design and delivery of youth programmes, including procuring partners to help us run programmes that build confidence, skills, and pathways into education and employment for 16–30-year-olds.
Collaborating with a passionate team and partners across Edinburgh and Glasgow, you’ll lead frontline delivery, ensuring high-quality, inclusive, and impactful services that meet the diverse needs of young people. This role will involve leading our Employability programmes across Edinburgh and Glasgow.
We are looking for passionate and motivated individuals with proven experience of line management to lead our dynamic team to work with young people either directly through 121 work or the delivery of programmes. We need a fantastic leader to help us achieve our ambitions for Employability in Scotland and ensure the success of our delivery plan in Edinburgh and Glasgow.
If you're an inspiring leader with a passion for purpose, strategic mindset, and proven experience managing people, programmes and partnerships, this is your chance to make real change happen. At The King’s Trust, you’ll not only help shape futures but grow your own in an inclusive, values-led organisation that champions diversity, equity, and personal development every step of the way.
We are passionate about flexible working but it’s worth being aware that this role will be based in Edinburgh, with some travel to Glasgow.
To be successful in the role of Delivery Manager, you will be able to engage in challenges with optimism and resilience and be adaptive and flexible – embracing change and innovation.
If you are up for a challenge and working in a great team, we would love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Managers!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
At Sovereign Network Group (SNG), our purpose is to provide good, affordable homes that are the foundation for a better life. We want to have a positive and lasting impact on our customers lives by offering safe, high-quality homes and building strong, connected communities. By shaping our services around specific localities, our local teams can manage homes and places more proactively, working closely with customers, communities, and local partners.
We have a fantastic opportunity to join us as a Locality Manager (Customer and Neighbourhoods) to lead the delivery of proactive and customer centric services. Based from our office in Bristol, you will lead a team of Officers who are responsible for tenancy and neighbourhood management in a Locality that covers, Bristol and Gloucester. You'll combine office and home working in line with our hybrid approach, spending two days in the office a week. You'll need to travel across our geography when required so you should be happy to travel and have access to transport.
The Role
Reporting into one of our Regional Directors of Localities, you'll manage a team of up to 12 people across your locality, including Locality Officers, and Anti-Social Behaviour Officers. You'll set direction within the team by being clear on expectations, role modelling our values and supporting team and individual performance through robust feedback. You'll ensure that teams work together to deliver the right outcome for our customers in a safe and timely way.Responsibilities include:
Being visible and present as a leader within the team, demonstrating professionalism and confidence and developing a high performing and well supported team
Leading on all strategic and operational elements of service delivery across your locality with focus on customer, lease and tenancy management to enable customers to sustain their tenancy
Working collaboratively with Locality Managers (Property Services) and cross functional senior leaders to deliver the Corporate Plan and Customer Vision
Developing productive relationships with local stakeholders built on trust, respect, and a joint interest in improving the lives of our residents and communities, with a specific focus on Local Authority partners, statutory agencies, and elected members within a locality
Developing and maintaining a digital presence within localities, actively broadcasting community messaging and by hearing our customers voice, develop innovative solutions to build community ownership
Securing social impact benefits into the locality that create opportunity and improvements for our places; actively lead locality resident engagement activities to facilitate the co-creation of service as required
Collaboratively develop, set, and monitor challenging targets for key business services that meet agreed performance, service and financial standards ensuring customer satisfaction, cost effectiveness and value for money
What you'll need
You should have experience in a similar senior role, delivering tenancy management and neighbourhoods services to customers cross tenure. You'll need to demonstrate experience of managing a multi-disciplinary customer focused team in a large and complex organisation with demonstrable knowledge of performance improvement. You'll have a high level of technical tenancy and neighbourhood management expertise. You'll also need:
Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service
The ability to effectively manage and lead a team; inspiring, supporting and developing them to optimise their performance
A track record of meeting deadlines and working effectively with others in a complex and dynamic environment
Strong people skills and you'll be an effective communicator, with the ability to influence and challenge
Evidence of excellent customer service achievements in a complex delivery environment
Excellent oral and written communication and interpersonal skills
Membership of a professional body - CIH (Chartered Institute of Housing) or equivalent or working towards this is preferred
Please note: Interviews will be held on 27th July in Bristol