Continuous improvement manager jobs in Edgware, greater london

What’s the job?

We’re looking for someone to join us as our Learning and Networks Manager at Funders Together.

Funders Together is a cross-sector funding infrastructure organisation bringing together strategic initiatives that improve how funding supports communities to shape a better future.

We are entering an exciting new phase as we bring together a growing family of initiatives focused on improving funding practice across civil society. These include London Funders, the cross-sector membership network for funders across the capital; Collaboration Circle, a platform for collaborative and participatory funding programmes; 360Giving, which supports organisations to publish and use open grants data; and the Place-Based Giving resource hub, which supports collaborative funding rooted in place and community.

As Learning and Networks Manager, you will play a central role in engaging funders, partners, and stakeholders, and delivering learning that helps shape future practice across Funders Together and the wider funding ecosystem.

This is an exciting point to join the organisation as we invest further in learning and our networks as a core part of our mission. Building on strong existing networks and well-established learning programmes, you will help strengthen and evolve our work for the future.

We’re looking for someone who thrives on learning, collaboration, and turning insight into action. You will enjoy building relationships, connecting people and ideas, and creating spaces where learning can lead to positive change in funding and outcomes for communities.

So who are we?

Funders Together is a charity focused on improving how funding supports communities and civil society to positively shape the world.

Our work centres on strengthening the effectiveness, fairness and impact of funding systems by championing practice rooted in equity, trust and collaboration. We work across the funding ecosystem, with partners in the public, private and third sectors, to support organisations to learn together, share insight and develop approaches that lead to stronger outcomes for communities. We bring together a growing family of initiatives and organisations working across the funding landscape.

Across our work, Funders Together connects funders, supports collaborative funding initiatives, develops insights informed by shared data, and creates space for mutual learning and joint action.

Who are we looking for?

We are looking for a proactive and collaborative individual with strong experience of facilitating and convening learning spaces, and using the insights generated to inform and influence change.

The ideal candidate will be someone who has shaped and delivered learning programmes in a range of settings. They will be able to create a positive learning culture, and confidently design learning spaces and networks which can bring an audience together over different learning goals. They will be highly organised, a skilled facilitator, and able to translate learning into tangible actions. Importantly, they thrive in creating relational ways of working, and are curious and confident to try and test new ideas. They will enjoy working in a dynamic environment where priorities evolve and where good systems and coordination help ensure activity is delivered effectively.

The successful candidate will be comfortable working as part of a small and agile team, taking initiative in their work and contributing to continuous improvement in how we design and deliver learning across Funders Together.

A strong commitment to collaboration, equity, diversity and systemic change is essential, alongside a shared belief in the value of diverse lived experience in strengthening our work and impact.

We're proud of the diversity and vibrancy of our communities, and work to champion equity and justice in all that we do. We are actively working to ensure our staff team reflects the communities we serve and warmly welcome applications from people from Black and racially minoritised communities, people who identify as LGBTQ+, and people with disabilities, recognising that diverse lived experience strengthens our work and impact.

What can we offer?

We are a small, and growing organisation with big ambitions. And we can’t achieve those without our staff team. That’s why we work hard to create a positive work environment for all employees, where everybody can learn, thrive and deliver their best. 

We believe that a staff culture rooted in inclusion, equity and wellbeing helps create a stronger, healthier and more productive team. Our working week is 32 hours FTE which enables staff to work a four day week (4 Day Week Foundation accredited) alongside other more flexible work patterns. We also operate a hybrid working model, with staff spending around 60% of their time in the office to support collaboration and connection. This approach reflects our commitment to wellbeing and personal growth while ensuring we have the time and space to deliver our work effectively.

From the first day of employment you will be entitled to Health Cover as part of our staff benefits package. On completion of your probation period, you’ll also be able to access our other employee benefits including our Cycle2Work scheme, Life Insurance and mobile months together with volunteering days and a generous annual leave allowance. We’re also an accredited Living Pension Employer and offer a generous pension scheme (employer’s contribution of 10% of your salary). You can read more about our benefits here.

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

Job Title:                   Product Manager 

Reporting To:           Senior Product Manager  

Salary Range:        £32,000 - £35,000

Contract Type:       Permanent 

Location:               Hybrid with onsite presence in London or Sheffield 

Working days/hours per week:35 hours per week, Monday – Friday, 9am – 5pm

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Responsible for overseeing the development of our product while ensuring its technical feasibility and alignment with organisational goals. Through close collaboration with third party tech providers, product excellence is driven to ensure the platforms continue to meet the needs and challenges of the FSGo programme management team. 

Duties & Responsibilities 

• Lead the relationship and governance with key stakeholders in third party tech providers, ensuring ways of working are effective and drive continuous improvements of the service 
• Engage with and understand third party tech provider structure and processes to ensure continuous updated knowledge regarding current projects and product developments, to effectively contribute and collate feedback in a timely manner
• Influence both internal and external stakeholders on priority areas of development, based on evidence, to inform meaningful improvements 
• Collaborate and coordinate key internal stakeholders on the product deployment plan to ensure that proposed changes to the platform are tested, understood and communicated appropriately 
• Lead a range of internal ‘tech-facing’ projects, which will further enhance platform usage and experience through the delivery of continuous improvements and enhancements to meet the future requirements of the organisation
• Creation and maintenance of product documentation and training material regarding product features and usage
• Identify potential risks during development process and work proactively to address them 

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

Job Summary: The Operational Manager will provide strategic and operational leadership across regional and national services ensuring the consistent delivery of high-quality, innovative and evidence-informed services.

Working closely with the PAC-UK Senior Leadership Team the postholder will drive service improvement, embed best practice and support staff development across regional and national teams

The role will also contribute to shaping national approaches through local insight, ensuring that services align with PAC-UK’s strategic priorities, relevant legislation and Family Action’s values and policies.

Key Tasks & Responsibilities

1.To manage, support and supervise Practice Managers to ensure that the services provided are efficient, effective, offer high quality and work to measurable outcomes.

2.To have overall responsibility for ensuring that Practice Managers are making the best use of resources by overseeing the annual budget-setting process and by closely monitoring income and expenditure on a regular basis with Senior Leadership Team Members.

3. Assist Practice Managers in the allocation of cases, management of caseloads drawing on contract monitoring data to support decision making

3.To work with Practice Managers to make sure that all commissioned services meet their performance targets and comply with the relevant contract monitoring and reporting arrangements. Including preparing performance data, presenting monitoring reports at commissioner meetings.

4. To manage, support and develop PAC-UK volunteers which includes robust inductions, supervision and opportunities for additional trainings and developments relevant to the role.

5. To lead on and support the development of PAC-UK's voice and influence work (including ongoing co-design and co-production of services and leading on events such as National Adoption week alongside other regional/national voice and influence events.

6.To ensure that all projects are fully compliant with Family Action’s Safeguarding Children and Vulnerable Adults policies, procedures and practice standards.

7.To oversee the safe recruitment of new members of staff, and to make sure that all members of staff have coherent job descriptions, are properly inducted, receive regular supervision, are subject to an annual performance appraisal and have up-to-date development plans.

8.To be a passionate advocate for service user participation and involvement: children, young people and adults, and to work with Practice Managers to increase the opportunities for service users to influence and shape the way adoption services are designed, developed and delivered, including oversight of volunteers.

9.To support Practice Manager in setting and implementing Continuous Service Development Plans, Practice Wheels, Open to closure pathways and logic models as part of a commitment to continuous service improvement.

10.To identify gaps and any shortfalls in performance and, by working collaboratively with staff and Practice Managers to develop practical solutions to address them.

11.To promote a positive public image of Family Action to increase public and professional awareness of Family Action’s work and support the Senior Leadership team in securing new and re-commissioned contracts.

12. With close support of the Senior Leadership team, manage service budgets to ensure sustainability and value for money.  Identify and respond to financial and performance risks and prepare business cases and financial plans for service development.

13.To develop good working relationships with funders, commissioners and other key stakeholders within the Adoption Sector and to contribute to local strategic and national Adoption initiatives, as appropriate.

14.To ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

15.To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.

16.To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.

17. To have strong safeguarding understanding and experience and act as safeguarding lead in conjunction with other Operational Managers and the National Lead.

Assessment Manager
Fixed term contract: 6 months
Salary: £45,000 pro rata
Location: London office with hybrid working

Are you experienced in delivering high quality professional assessments and motivated by improving standards in healthcare practice? This is an opportunity to play a pivotal role in shaping how pharmacists are recognised and supported to advance their professional practice.

We are seeking an Assessment Manager to lead the operational delivery of a growing suite of credentialing assessments for pharmacists. Working within a newly established professional body, you will ensure assessments are delivered efficiently, fairly and to a consistently high standard, providing assurance for patients, the public and the profession.

About the role Reporting to the Head of Assessment and Credentialing, you will be responsible for the end to end delivery of assessment operations across multiple credentials and pathways. You will work closely with assessment operations colleagues, expert assessors and a wide range of stakeholders to ensure assessment processes are valid, reliable and fair, while continually improving systems and ways of working.

Key responsibilities include:

• Managing the planning, scheduling, delivery and release of assessment outcomes
• Coordinating assessment cycles across multiple credentials and pathways
• Maintaining robust quality assurance processes and monitoring performance
• Driving continuous improvement to enhance efficiency, scalability and candidate experience
• Acting as a key operational contact for assessors, training providers and internal teams
• Supporting assessor training to promote consistency and fairness
• Ensuring accurate data, reporting and record keeping to meet governance and audit requirements
• Providing effective day to day management of the assessment operations team

About you You will bring significant experience of managing assessment or qualification delivery within a complex operational environment. You understand what good assessment looks like and are confident working with multiple stakeholders to deliver high quality outcomes.

You will be able to demonstrate:

• Experience delivering end to end assessment operations to agreed standards and timelines
• Strong understanding of assessment quality principles, including validity, reliability and fairness
• Experience working with assessors, assessment boards or committees
• Excellent organisational skills and the ability to manage multiple workstreams
• Strong stakeholder management and communication skills
• Experience analysing data and using insight to drive process improvement
• Confidence leading and supporting others to deliver consistently strong performance
• A proactive, solutions focused approach with close attention to detail

Experience of portfolio based assessment models, healthcare or professional body settings, or improving systems to reduce manual processes would be advantageous.

Why join us This is an exciting time to join a developing organisation with a clear mission to put pharmacy at the forefront of healthcare. You will be part of a collaborative team committed to professional excellence, continuous improvement and delivering meaningful, evidence based assessments that support pharmacists throughout their careers.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Group FP&A Manager | £500 per day (Umbrella) | Hybrid | London | 6-months +

For a large international organisation, we are recruiting an Interim Group FP&A Manager who will coordinate and produce consolidated financial plans, budgets, and forecasts. The Group FP&A Manager will contribute to planning activity and data across Finance, working closely with Regional Finance Directors to ensure consistency of all planning and forecasting. This role will report to the Director of Group Planning and Reporting and will lead, manage, and motivate a Financial Planning Analyst. This role is for a minimum of 6-months and could be extended.

Main Duties:

• Provide a financial planning, forecasting and management reporting service in the UK, Regions, and international business units across Group level.
• Deliver monthly MI reports
• Coordination and delivery of annual budget, quarterly forecasts and monthly re-forecasts
• Support multi-year planning
• Tracking and forecasting of financial KPIs
• Support the Director of Group Planning and Reporting in preparing reports for Exec on reporting and planning deliverables
• Lead continuous improvement of processes across monthly close, financial commentary and analysis and cash-flow forecasting
• Ensure the MI and forecasts are fit-for-purpose during a period of transformation and change
• Play a key role in the implementation of a new planning and reporting tool as part of a global finance transformation programme
• Set planning and forecasting timetables for the organisation
• Work closely with the Head of Strategic Planning and coordinate with the UK and Regional finance teams to ensure alignment of all financial planning activity
• Support strategy in the collation and consolidation of 5-year planning
• Development and rollout of multi-year planning workbooks and processes
• Work closely with Shared Service Centre in India, supporting the FP&A team in-country
• Lead, manage and motivate one Financial Planning Analyst

Person Specification:

• Qualified Accountant with proven Group-level FP&A experience including MI reporting
• Experience managing the annual planning and reporting calendar
• Ability to build budgets, forecasts, and annual plans at Group level
• Annual planning and reporting at Group-level
• International and multi-cultural company experience
• SAP experience, financial modelling, and advanced Excel
• Shared Services experience

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Advice Manager on a fixed-term basis. This Interim Advice Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.

Details
 

• Salary: £36,565 FTE (£29,252 pro rata)
• Location: Brent, Northwest London
• Working Pattern: 32 hours across 4 days (Monday–Thursday)
• Working arrangements: Hybrid (2 days per week on site)
• Contract: Fixed term to 20th April 2027

 
 
About the Organisation

This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.
 
 
About the Role

As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact
 
 
Key Responsibilities
 

• Lead day-to-day delivery of the advice service, including setting objectives, managing performance, and providing supervision and feedback to staff and volunteers
• Hold a small caseload to stay connected to frontline delivery and community needs
• Maintain high-quality, compliant advice provision, ensuring delivery aligns with funder expectations and internal standards
• Use case management systems to report on cases and outcomes, supporting funding needs and future applications
• Drive service development, reviewing procedures, improving systems, and supporting expansion aligned to organisational strategy
• Undertake quality assurance activity (including case checking and advice audits) and keep colleagues informed of relevant policy/legislation changes
• Support effective volunteer management, including induction, support, supervision and retention activity
• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning to strengthen service effectiveness
• Work within the Advice Quality Standard (AQS) framework, ensuring policies and procedures remain current and audit-ready

 
 
Skills / Experience Required
 

• At least 3 years’ experience in welfare advice or casework within the charity sector
• Strong people management experience (including supporting and developing staff/volunteers)
• Strong project/service improvement experience, with confidence managing competing priorities
• Knowledge across welfare benefits, housing, debt and/or immigration, plus safeguarding understanding
• Confidence using case management systems and using data to inform reporting and improvements
• Experience of the Advice Quality Standard, work with refugees and asylum seekers, and/or community language skills (e.g., Arabic, Farsi, Somali) – desirable

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to see your CV!

 
 
Interview Process

• Stage 1: informal screening call (fit, motivation, and values alignment)
• Stage 2: formal in-person interview

 
 
Deadline for Applications

• Monday 1st June 2026, 9am

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Community Manager- Kent in order to help to grow support, strengthen community relationships, and deliver ambitious income and engagement targets across the region.

Key Responsibilities

• Develop and maintain strong relationships with supporters, volunteers, and community stakeholders.
• Inspire, recruit, and support volunteers, ensuring they have the tools and guidance needed to succeed.
• Deliver regional income, engagement, and performance targets.
• Collaborate with colleagues across fundraising, partnerships, marketing, events, visitor experiences, and retail operations.
• Identify opportunities to grow supporter engagement and improve volunteer experiences.
• Support community events, campaigns, and local initiatives.
• Manage resources effectively, ensuring activities are delivered within agreed budgets and timescales.
• Promote a culture of continuous improvement, safety, and collaboration.
• Act as an ambassador for the organisation within the community.

As a Community Manager, you will work closely with supporters, volunteers, donors, and local communities to create positive experiences that encourage long-term involvement and advocacy. You will lead volunteer engagement, support fundraising initiatives, and help ensure regional goals are achieved through collaboration, innovation, and excellent relationship management.

About You

You are an experienced community engagement, fundraising, or volunteer management professional with a proven ability to motivate people and deliver results.

You'll bring:

• Significant experience engaging supporters, volunteers, customers, or community groups.
• A strong track record of achieving targets and delivering successful outcomes.
• Excellent communication, presentation, and relationship building skills.
• Experience leading and influencing volunteers or teams in a collaborative environment.
• Strong planning, organisational, and problem-solving abilities.
• A creative and innovative approach to engagement and community development.
• High emotional intelligence and the ability to work effectively with a wide range of stakeholders.
• Commercial awareness and an understanding of organisational priorities and challenges.

This post requires a valid driving licence.

Salary & Benefits

• Salary: £35,853- £42,181 per annum
• Contract type: 12 months FTC, full time, 37 hrs a week
• Location: remote, you have to be based in Kent
• Deadline: 14th June at 8am

Please note this area covers Sheerness, Whitstable, Margate, Ramsgate, Walmer, Dover, Littlestone, Dungeness and requires a significant level of travel within the designated region but will also require occasional travel to other assets including Poole.

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The CRM & Impact Manager plays a central role in strengthening how MFL delivers and demonstrates its impact for young Londoners. Sitting within the Partnerships and Delivery team, this role ensures that high-quality data, effective systems, and meaningful insight underpin everything we do.

You will lead the development and ongoing optimisation of Salesforce and related systems, ensuring they support delivery, partnerships, fundraising, engagement and organisational learning. Working across teams, you will act as a key connector—bringing people, processes and data together to create a more consistent, efficient and scalable approach to how we work.

A core part of the role is improving how data is collected, managed and used. You will champion high standards of data quality and reporting, helping the organisation move from fragmented processes to joined-up, purposeful systems. This includes enabling teams to feel confident using data and systems in their day-to-day work, and providing practical guidance that builds capability across the organisation.

You will also play a critical role in shaping how MFL understands and shares its impact. By turning data into clear, meaningful insight, you will support better decision-making, strengthen programme design, and ensure we can clearly demonstrate our outcomes to partners, funders and stakeholders.

With a focus on continuous improvement, you will proactively explore opportunities to enhance systems and ways of working, including the use of emerging tools such as AI-assisted solutions. You will help ensure that the organisation focuses on the most valuable and proportionate data, keeping our approach purposeful, inclusive and aligned with our mission.

This is a highly collaborative role, well suited to someone who enjoys bringing clarity to complexity, working across teams, and using data and systems to make a real difference.

SELECTION PROCESS

Deadline for applications:   Monday, 8 June 2026 (4.00pm)

Shortlisting: Tuesday 9 June 2026 onwards (we will contact candidates by Friday 12 June if they are successful to next stage)

Interviews: - First Interview (on site): w/c 15 June 2026

- Second Interview (on site): w/c 29 June

Job Title: Test and Quality Assurance (QA) Engineer - Web Applications

 

About You:
You would be working within the Cadet Digital Services framework, ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Test and Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Key Responsibilities:

• Conduct comprehensive manual testing of web applications to ensure functionality, usability, and performance.
• Develop, implement, and maintain automated test scripts using tools such as Playwright, Cypress or Selenium Web Driver.
• Collaborate closely with the development and project teams throughout the Software Development Life Cycle (SDLC), ensuring Agile and SCRUM methodologies are followed.
• Utilise test management and bug tracking tools such as Azure DevOps or JIRA to document test cases, track defects, and manage testing processes.
• Work closely with developers to ensure the seamless integration and architecture of web applications using technologies like HTML5, CSS, and JavaScript.
• Analyse test results, identify problems, and work with developers to seek solutions to ensure optimal performance and user experience.
• Leverage knowledge of Oracle Application Express (APEX) in testing and troubleshooting web applications.
• Work in an Agile environment with a key role in all ceremonies.

Required Skills and Qualifications:

• Proven experience in manual testing of web applications.
• Strong practical knowledge of MS365 applications.
• Strong background in creating and running automated testing scripts (experience with Cypress or similar is highly preferred).
• Solid understanding of SDLC, Agile, and SCRUM methodologies.
• Experience with test management and bug tracking tools (e.g., Azure DevOps or JIRA).
• Knowledge of core web technologies such as HTML5, CSS, JavaScript, and web application architecture.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with Oracle Application Express (APEX) is a plus.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Sunday 21st June 2026 by 2359.

Interviews will be held ishortly after.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

We are looking for an experienced and compassionate Support Services Manager to lead BBS UK’s support services for children, adults and families living with Bardet-Biedl syndrome (BBS). 

BBS UK is a national charity supporting people affected by this rare genetic condition. We work closely with NHS specialist clinics and other services to help individuals and families access the support they need and navigate health, education, social care and welfare systems. 

This is an exciting opportunity to lead a small, dedicated team providing practical support, advocacy and guidance to people living with BBS and their families. 

The role includes team leadership, safeguarding responsibility and service development. You will help ensure people receive safe, responsive and person-centred support while continuing to improve and strengthen our services. 

About the Role 

As Support Services Manager, you will oversee BBS UK’s clinics support and advice services. Working closely with the CEO, NHS clinics and partner organisations, you will: 

• Lead and support a small remote-working team

• Provide supervision and safeguarding leadership to Patient Liaison Officers and Advice Workers

• Act as Designated Safeguarding Lead (DSL) for the organisation

• Oversee caseloads, service quality and risk management

• Support staff wellbeing, learning and development

• Build positive relationships with NHS and external partners

• Help develop and improve BBS UK’s support services

This is a home-based role with travel to specialist clinics in London and Birmingham, plus occasional meetings and events. Travel expenses will be reimbursed in line with BBS UK policies. 

About You 

We are looking for someone who: 

• Has experience managing a team within health, social care, welfare or voluntary sector services 

• Has experience providing leadership, supervision or safeguarding oversight within a support service setting 

• Has strong safeguarding knowledge and can make sound decisions in complex situations

• Communicates well and builds positive working relationships

• Can manage competing priorities and support a busy team

• Is organised, practical and calm under pressure

• Is reflective, approachable and supportive

• Shares our commitment to inclusive, person-centred support

• Wants to make a meaningful difference to people living with BBS

Why Join BBS UK? 

BBS UK is a small, supportive charity making a real difference to the lives of people affected by Bardet-Biedl Syndrome. By joining us, you will: 

• Make a direct and meaningful difference to children, adults and families living with BBS

• Be part of a supportive and values-driven team

• Work flexibly from home while contributing to a nationally recognised rare disease support service

• Receive ongoing training, supervision and professional development

• Help shape the future of support services for people living with BBS 

Additional Information 

• An enhanced DBS check is required for this role

• Some evening or weekend work may occasionally be required, with time off in lieu provided

If you’re ready to use your skills and experience to make a meaningful impact, we’d love to hear from you. If you would like to discuss the role before applying, details can be found in the application pack. 

Application Deadline: Sunday 7th June 2026 (midnight) 

Interviews: Expected to take place in London on 16th and 18th June 2026 

CHA is recruiting an experienced and values-driven Chief Operating Officer to lead our central operations and support the delivery of high-quality housing and care services.

As COO, you will provide strategic and operational leadership across residential and sheltered services along with the finance, estates, HR, and other central services—driving performance, ensuring compliance, and enabling sustainable growth. You will work closely with the CEO and Board while leading a diverse team of senior leaders.

Key responsibilities include:

• Leading delivery of organisational strategy and continuous improvement
• Managing central teams and driving high performance
• Overseeing financial planning, budgeting, and resource management
• Ensuring compliance, risk management, and governance
• Leading estates strategy, capital projects, and IT/digital development

About you:

• Proven senior leadership experience (housing, social care, or related sectors)
• Strong financial, operational, and people management skills
• Inspiring leader with a collaborative and solution-focused approach

Additional requirement:
Due to our Christian ethos and heritage, there is an occupational requirement for the post holder to have a personal Christian faith.

Artswork is looking for a Data Protection & Impact Manager to lead Artswork’s approach to data so we operate safely and legally, and so that data informs every area of our work, shapes our planning, and enables us to demonstrate the impact of our programmes. This role works closely with the Evaluation & Impact Manager, and focuses specifically on data protection, data analysis and data reporting e.g. to funders. 

We are looking for someone to lead on data analysis and data protection within Artswork, embedding a data-led approach to our work. Working closely with the (part-time) Evaluation & Impact Manager, you will not only provide expertise in data generation across the organisation but also insightful analysis of the data to feed into the organisation’s strategic decision-making. You’ll be skilled in using tools that enable us to aggregate, manipulate and visualise data. You’ll be able to generate reports at different levels, from overviews to granular detail, and you’ll be willing and able to do accurate, capable data entry when needed (for example onto funders’ reporting platforms). You’ll liaise with other teams around their data requirements, particularly the Co-CEOs, Fundraising and Sales & Marketing. You’ll also lead on Data Protection for the organisation, training team members, generating ​‘how to’ guides for colleagues and ensuring that our data protection policies and procedures are updated and compliant with current legislation. 

Main Responsibilities:

Strategy 

• Embed a data-led approach across Artswork, ensuring data is used to inform organisational planning, prioritisation and decision-making. 
• Collaborate with the Evaluation & Impact Manager to align data generation, evaluation activity and reporting cycles, ensuring coherence across programmes. 
• Develop, maintain and continuously improve organisational data systems, tools and processes so that they are fit for purpose, efficient and scalable. 
• Provide insight and recommendations based on analysis, highlighting trends, opportunities, risks and areas for improvement in our work directly with children and young people.

Data analysis and treatment 

• Lead on organisation-wide data aggregation and analysis, ensuring accurate interpretation of programme, audience/participant and organisational data. 
• Collaborate with the Evaluation & Impact Manager to support the design and improvement of data collection methods (e.g. surveys, forms and CRM processes), ensuring data is robust, consistent and useful. 
• Clean, validate and audit datasets to maintain high data quality, including addressing gaps, duplicates and errors. 
• Maintain and improve data structures (e.g., spreadsheets, CRM exports, dashboards), enabling analysis at overview and granular levels. 
• Use appropriate tools to analyse and visualise data efficiently (e.g., Excel/Power Query, Power BI, dashboards), and document processes to support consistency and continuity. 
• Carry out accurate data entry when required, including into funder platforms and monitoring systems. 
• Liaise with colleagues across teams (particularly Co-CEOs, Fundraising and Sales & Marketing) to understand their data needs and provide analysis in usable formats. 

Impact reporting 

• Collaborate with the Evaluation & Impact Manager to produce clear, accurate and timely reporting for internal and external audiences, working together to translate data into insight and narrative. 
• Support consistent reporting cycles (quarterly/annual as required), including monitoring returns and KPI reporting. 
• Contribute data and insight to funder reporting, including accurate entry onto funders’ platforms and the production of supporting evidence. 
• Generate reports at different levels (headline dashboards through to detailed breakdowns) to support operational planning and strategic decisions. 
• Work with Fundraising and Sales & Marketing to align impact evidence with funding priorities and communications needs, providing statistics, summaries and insights. 

Data Protection compliance 

• Lead on Data Protection for the organisation, ensuring compliance with relevant legislation and internal policies and procedures. 
• Maintain, implement and regularly review data protection policies, procedures and guidance, ensuring they are practical and compliant. 
• Train and onboard staff on data protection requirements, creating accessible ‘how to’ guidance and providing ongoing support to colleagues. 
• Support and advise on appropriate data handling, including lawful bases, consent, retention, deletion and secure storage.
• Work with the Finance & Operations team and external IT provider to review and implement new data security requirements, including mapping software use and implementing new data protection controls. 
• Review data protection clauses and data sharing agreements for organisational contracts with third parties especially in relation to tenders and new business. 
• Manage subject access requests, data protection breaches, internal investigation & documenting, external responses and organisational learning. 
• Liaise with teams to ensure their data practices (including fundraising and communications activity) meet legal and regulatory requirements. 

Administration and Legal compliance  

• Maintain positive professional relationships with our participants, partners and stakeholders.  
• Adhere to Artswork’s values and its policies and procedures, i.e. Equalities, Health and Safety, Data Protection, Safeguarding and Environmental policies.   
• Be a committed champion for Artswork’s Anti-Discrimination Charter.   
• Maintain and develop personal skills and knowledge through appropriate training.  
• Perform own administrative duties.  

Application Procedure

Applicants should complete the Artswork application form, available below. CVs will not be accepted, and applicants should not attach CVs or other supporting documents.  

Applications must arrive by 12:00 Monday 8 June 2026 using the online form provided. 

We would be grateful if applicants could also complete Artswork's equal opportunities monitoring form using the link provided at the bottom of this page. This is separate from your application form and not viewed by the shortlisting or interviewing panel. It is submitted anonymously and is only used for monitoring purposes.  

Benefits:

We provide a range of benefits for employees including:    

• Flexible working options   
• Generous 29 days holiday pro rata plus bank holidays, including guaranteed time off between Christmas and New Year   
• Access to the Sage Employee Benefits programme   
• Stakeholder pension
• Additional wellbeing time, which allows you to take 25% of your hours back when you really need it   
• Enhanced Parental Leave and Carer’s Leave Policies to help maintain a positive work life balance that recognises caring commitments 
• 3 paid volunteering days a year, including 1 dedicated to environmental activities 

We champion continuous professional development and offer all employees access to training opportunities, as well as investing in your learning and nurturing your aspirations with a £500 annual budget to be spent on training of your choice. 

Accessibility and flexible working:

Artswork values the diversity of its employees and is committed to creating an inclusive working environment. We help everyone to work in a way that is best for them and have an Adjustments Policy to enable us to support employees by implementing measures that remove barriers and make working easier. 

Artswork’s flexible working policy includes compressed hours, flexitime, staggered hours and reduced hours or a combination of these arrangements. We support remote working for all roles. 

We welcome requests for adjustments and flexible working at any stage of the recruitment process. These are not considered as part of our scoring or decision making when assessing candidates for the role. 

Closing date and interviews:

Applications must be made by 12:00 Monday 8 June 2026 using the online form provided on our website

Interviews: 
 

Interviews will take place on Tuesday 23 June 2026 on Teams. 

This will be a standard interview.  Candidates who are selected for this stage will be informed no later than 5pm on Tuesday 16 June. If you are successfully shortlisted, the interview questions will be sent in advance to support you. If you require any further support please let us know.  

We regret to say that we will not be able to provide feedback to candidates who have not been shortlisted. Thank you for your interest in this post.