Contracts and business development manager jobs

Do you want to work for a dynamic, creative, fast-paced charity?

At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.

Operations Director

The ideal candidate

We are looking for a values‑driven operational leader with significant experience in senior operations, systems, or transformation roles. You will bring strong technical capability in designing and embedding systems and processes, excellent analytical skills, and the ability to produce high‑quality management information for senior leaders and Boards.

You will be an influential communicator who can lead through change, build strong relationships across the organisation, and support others to work in consistent, effective, and collaborative ways. With a strong grasp of governance, risk, compliance, and organisational assurance, you will balance strategic vision with hands‑on delivery. Above all, you will share Action Together’s commitment to social justice, equity, and strengthening people, places, and partnerships

The role

The Operations Director will lead the development, optimisation, and continuous improvement of Action Together’s systems, processes, and organisational infrastructure. Working as part of the Senior Leadership Team, you will co-design, develop, and maintain internal systems and processes that enhance operational delivery and organisational efficiency, ensuring they are fully embedded into day-to-day use with clear ownership, guidance, and effective performance monitoring.

You will oversee core central functions including HR, Communications and Impact, Data Protection and Information Management, and Health & Safety. You will play a key role in internal digital transformation, policy development, risk management, and organisational compliance. You will produce high‑quality management information that supports strategic decision‑making, work closely with Locality Directors to standardise and enhance delivery models. In addition, with reference to our constitution and Scheme of Delegation you will be responsible for supporting governance at Board meetings, and the AGM.

Equality, Diversity and Inclusion

At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:

• A disabled person and/or
• A member of a community experiencing racial inequality

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Right to work

We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK

Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £36,340 - £41,065 per annum if based in London. £33,690 - £38,410 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.

Application deadline: Wednesday 18th March, 12pm

This application process will consist of 3 stages: Application, 1st interview and Assessment Centre (presentation task & interview).

About upReach 

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.

Role Summary

As a University Partnership Manager at upReach, you will play a vital role in securing and growing high-impact partnerships with universities committed to social mobility.

Reporting to the Head of Partnerships within the Income Generation and External Engagement team, you will be responsible for developing new strategic relationships, championing our partners' voices across upReach, and working closely with our Programmes Team to oversee a portfolio of university partners. You’ll lead stakeholder engagement, take ownership of partnership outcomes and work collaboratively across upReach with our marketing, impact and programme teams.

Core Responsibilities

You will play a critical role in advancing upReach’s mission by generating income and leading upReach’s University Partnerships strategy. Creating life-changing opportunities for our Associates through high-impact university partnerships. You will be directly supporting the organisation's strategic priorities: driving sustainable income growth, enhancing programme impact and expanding our reach as a national charity.

Given the expansive and dynamic nature of this role, the list of responsibilities is not exhaustive, but provides a clear overview of your primary areas of responsibility, ownership and impact.

The core responsibilities include:

Develop and Secure New Strategic University Partnerships

• Proactively identify, cultivate, and convert a pipeline of four and five-figure prospective university partners aligned with upReach’s mission and strategic goals.

• Lead high-quality prospecting and relationship-building activity, targeting income-generating partnerships that also deliver high-impact opportunities for Associates.

• Build strong relationships with key contacts at potential partners, including senior stakeholders within widening participation, employability, and careers teams, through regular in-person and virtual meetings.

• Deliver compelling, insight-driven proposals and presentations tailored to organisational priorities and demonstrating mutual value.

Stakeholder Representation and Engagement

• Act as a visible representative of upReach at key partner events, conferences, and roundtables, building relationships, showcasing our impact, and raising our external profile.

• Leverage social media strategically to spotlight partnership activity, amplify success stories and demonstrate the value of our partnerships in real time.

• Respond swiftly and professionally to partner and prospective partner requests, ensuring timely, accurate information and follow-up.

• Capture, report and disseminate key themes and insights from partner feedback, helping to inform decision-making and continuously improve the partnership experience.

Monitor and Grow Existing University Partnerships

• Responsibility for a portfolio of upReach’s existing university partners, ensuring effective stewardship of the day-to-day relationship with high satisfaction, sustainable renewal and growth.

• Set and monitor partnership goals and OKRs, leading regular reviews and performance reporting.

• Identify opportunities to deepen and broaden engagement with existing partners, including expanding partnership activities.

• Collaborate with the Student Attraction and Programme teams to engage the university in identifying & promoting the programme.

• Working closely with upReach’s Programme teams to ensure partnerships and programmes are delivered to a high standard.

• Lead on university partnership health reviews and mid-year partner reviews to ensure any issues are dealt with effectively, promptly and collaboratively.

Partnership Visibility and Impact

• Collaborate closely with Marketing & Communications to co-create high-quality content and campaigns that showcase our strategic partnerships through university guides, case studies, thought leadership, social media, and joint events.

• Lead on impact reporting for your partnership portfolio, using both data and compelling stories to evidence the outcomes of the partnership and drive continued engagement.

• Proactively identify and deliver opportunities for partners to amplify the voice of upReach; through our external events, fundraising opportunities and sharing social-media collateral that promotes our work.

Cross-Functional Collaboration and Innovation

• Collaborate with the Finance team to ensure timely and accurate invoicing and contracting for all University partnerships, supporting effective financial management.

• Maintain up-to-date and accurate records of partnership activity using upReach’s internal CRM and systems, enabling effective reporting, forecasting and stewardship.

• Uphold the organisation’s legal and ethical obligations, including data protection, charity law, and compliance with all relevant regulatory requirements.

• Manage and support a rotation of the Future Charity Leaders Programme, providing guidance, feedback, and development opportunities.

• Meet monthly with University Leads (the Programme Coordinator responsible for day-to-day university activities) to set partnership priorities, monitor stakeholder KPIs (onboarding, engagement), and deliver updates to universities.

• Contribute to the achievement of income targets aligned with upReach’s strategic goals, identifying and progressing opportunities to drive revenue growth.

• Engage fully in the annual appraisal process, setting ambitious, SMART objectives that align with organisational priorities and your personal development.

Skills and Experience

The ideal candidate for the University Partnerships Manager should display these behavioural skills:

• Strong track record of relationship-building, influencing, and delivering high-quality engagement with a range of stakeholders, ideally including senior university professionals.

• Excellent organisational and project management skills with the ability to manage multiple priorities and deadlines autonomously.

• Confident and pragmatic decision maker in a fast-paced environment, with an understanding of when to escalate situations and seek input appropriately.

• Proven ability to develop and implement partnership or engagement strategies that strengthen collaboration and deliver shared goals.

• Collaborative team player with experience supporting and working across diverse teams to deliver shared objectives.

• Excellent written and verbal communication skills, including confidence in preparing and delivering presentations and reports.

• Proficient in using CRM or data management systems to track engagement, manage pipelines, and generate actionable insights.

• Experience measuring and reporting on partnership impact, engagement, or value creation.

Desirable:

• Experience in university partnerships, fundraising, account management, or stakeholder engagement.

• Understanding of widening participation, employability, or student success strategies within a higher education setting.

• Experience collaborating with marketing or communications teams to create joint campaigns, content, or case studies that drive engagement.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network

  • (Im)Migrants Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on Wednesday 18th March at 12pm.. 

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Digital Transformation Lead 

Reporting to: Chief Operating Officer 

Employment Status: Permanent, full-time/part-time (flexible) 

Location: Home-based 

Salary: £45k-£55k, plus excellent benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and website development. We’re looking for a talented digital and data enthusiast to lead this transformation programme and subsequently oversee our ongoing digital development. This will be aligned to our strategy and preferred technology stack, and will include managing key relationships with our digital partners. 

You’ll refine and implement Adoption UK’s digital strategy, leading our digital transformation project to successful completion. You will work with internal and external stakeholders to ensure that the project’s vision and scope meet the business and operational needs of the charity. The role includes direct line management of a Digital Manager and matrix project management of existing roles in data management and website content management. An important part of your role will be proactively identifying opportunities to integrate digital approaches into all current and upcoming projects. 

Digital is key to Adoption UK’s future, and this is a high profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication, and data silos. This has resulted in data management and website capabilities that don’t fully meet our users’ needs. We’re addressing this by: 

• Investing in our customer facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey.facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey. 
• Developing the next generation of digitally accessible services. 
• Extending our inhouse digital capability to support continuous delivery. 

Key accountabilities 

• Lead the refinement and implementation of the charity’s digital strategy. 
• Lead a project team to successfully deliver change in line with the agreed project timeline. 
• Manage the governance and assurance framework for delivering our website and CRM digital transformation programme. 
• Build and manage relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

1. Promote digitalfirst principles and best practice, and raise awareness of our work. 
2. Increase internal stakeholders’ understanding of the benefits and opportunities that digital approaches bring. 
3. Proactively identify opportunities to increase our digital capability and integrate digital into current and upcoming work. 

• Revise and deploy a performance assessment framework to track individual digital projects and ensure services comply with digital and data bestpractice standards. 
• Assess and report on Adoption UK’s digital and data maturity, ensuring compliance with data security standards. 
• Manage our external digital and IT partners, including contracts and performance monitoring. 

Essential criteria 

• A strong understanding of digital and technology trends, with experience implementing a Microsoft based technology stack based technology stack. 
• Experience in successfully delivering digital change projects. 
• Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and simply. 
• Experience of building relationships with, engaging, and influencing internal and external stakeholders at all levels. Able to engage effectively with both technical and nontechnical audiences. 
• Experience working at a senior level to deliver change or implement strategy. 
• Ability to work under pressure and respond quickly to changing circumstances and tight timelines. 

Desirable criteria 

• Experience of working in an organisation that uses agile development methodologies. 
• A strong understanding of the National Cyber Security Centre (NCSC) principles and approach, and of General Data Protection Regulation (GDPR) principles, audit, and compliance. 

Strategic Partnerships Manager

MedicAlert UK
Salary: £37,000
Location: Home based with occasional travel to the Leighton Buzzard office (approx twice a month); hybrid; or office based.
Contract: Permanent, full-time

Charity People is delighted to be partnering with MedicAlert to recruit a Strategic Partnerships Manager, a fantastic new role at an exciting point in the charity's growth.

MedicAlert is the UK's only medical ID charity, supporting people living with medical conditions, allergies and implants to live with confidence, independence and peace of mind. Through its globally recognised medical ID system and 24/7 emergency support, MedicAlert ensures vital medical information is available when it matters most.

2024 marked the 60th anniversary of The MedicAlert Foundation. Over six decades, MedicAlert has been a trusted provider of emergency identification for individuals with medical conditions and allergies.

MedicAlert's purpose is simple yet powerful:
To ensure that everyone with a medical condition or allergy can live a safer, more independent life - with emergency responders able to access their critical medical details instantly.

This role offers a brilliant opportunity to shape and grow MedicAlert's strategic partnerships function, helping to significantly extend reach, diversify income and grow membership - ultimately enabling more people to live safer, more independent lives.

The role

As Strategic Partnerships Manager, you will be a driving force behind MedicAlert's life-saving mission, developing, securing and stewarding partnerships across the charity, public and private sectors.

You will own the full partnership lifecycle - from research and relationship building through to delivery, evaluation and renewal - working closely with the Director of Marketing and Development, CEO and Leadership Team. Acting as a central point of coordination internally and externally, you will design partnership models that deliver meaningful social impact alongside sustainable income and organisational growth.

Key responsibilities

• Identify, research and prioritise prospective strategic partners whose values, audiences and objectives align with MedicAlert's mission
• Develop and implement flexible partnership models across sectors, assessing opportunities based on impact, reach, income and strategic value
• Lead the development and management of partnership proposals, negotiations and agreements
• Deliver partnership-led income generation, including B2B sales of MedicAlert membership, sponsorship and commercial opportunities
• Build and steward strong, long-term relationships, ensuring mutual commitments are delivered effectively
• Coordinate partnership activity across the organisation, ensuring clarity, feasibility and strong internal engagement
• Monitor, evaluate and report on partnership performance, impact and ROI for a range of internal audiences

About you

You will be an experienced partnerships or business development professional with a track record of developing and managing strategic partnerships that deliver tangible results.

You are likely to bring:

• Experience building partnerships within the charity, public or private sectors
• A commercially minded approach, with experience of income generation through partnerships or B2B relationships
• Strong stakeholder management skills, including confidence working with senior leaders
• The ability to balance strategic thinking with hands-on delivery
• A collaborative, proactive and solutions-focused approach

MedicAlert is open to candidates bringing transferable partnership experience from a range of backgrounds.

Application process & timeline

To express your interest in this fantastic opportunity, please send your CV to Kevin Croasdale at Charity People, our recruitment partner. If your profile aligns with what we're looking for, we will be in touch with more information and next steps.

Closing date: Monday 2nd March

First stage interviews: w/c Monday 9th March
Second stage interviews: w/c Monday 15th March

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The opportunity to help organise one of the world’s biggest global health events in 2028.

Job title: ICTMM Events Manager
Reports to: CEO
Hours of work: Part time initially, moving to Full-time
Salary: £35,000 - £40,000 per annum FTE, subject to experience
Job type: Fixed term contract to end September 2028
Location: London Office + Travel

Job summary

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity that supports members who work in, or are interested in, tropical medicine and global health.

In September 2028 it is hosting the International Congress for Tropical Medicine and Malaria (ICTMM) on behalf of the International Federation for Tropical Medicine (IFTM), in Liverpool, UK.

ICTMM 2028 expects to receive over 1,500 attendees, hopefully with over 40% coming from outside of Europe. It is an educational meeting with a high proportion of the content driven by abstracts. The event is being delivered by RSTMH with the support of a Professional Conference Organiser (PCO).

The ICTMM Events Manager has responsibility for coordinating the development and delivery of ICTMM 2028 at RSTMH, working with the RSTMH team, the PCO, the event venue ACC Liverpool, IFTM, and other suppliers.  The individual would be based at RSTMH where the role would start on a part-time basis and move to be full-time 17 months before the event.

The role requires an able self-starter who understands the logistics and considerations of running a scientific, abstract-driven event of 1,500+ attendees, of working with a PCO and of educational events attended by a high number of international guests.  There will be some travel to Liverpool and the role would require some overnight stays there before and during the event.

The candidate needs to have excellent event and project management skills, communication and relationship building skills, and be organised and flexible with a great attention to detail.  They should be as comfortable developing an events strategy as answering queries about tickets sales and negotiating sponsorship. Alongside delivering the ICTMM meeting there are opportunities for partners to deliver events at the same venue, which are also the responsibility of the events manager.

The role will start as three days per week and then move to be full time as we approach the event. The current expected timings are:

• 1 April 2026 to 31 March 2027 – 21 hours/3 days per week
• 1 April 2027 to 30 September 2028 – 35 hours/ 5 days per week

Up to 1 April 2027 the role will be office-based in our London (Bloomsbury) offices, although there is flexibility to set your own days between Tuesday to Fridays (working hours must include our core times of 10am – 4pm).

The role may also require work in the evenings or weekends and potential time staying in Liverpool.

Main responsibilities

• Develop a comprehensive project plan for all aspects of ICTMM 2028, working with the PCO, and be responsible for ensuring all stakeholders meet deadlines leading up to the event
• Coordinate stakeholders working on ICTMM 2028, ensuring all are up to date with progress and relations run smoothly – including RSTMH, PCO, conference venue, IFTM, ICTMM Strategic, Sponsorship and Scientific Committees and other third parties
• Work with RSTMH CEO to recruit Scientific Committee Chairs and members, develop a long list of partners and sponsors for funding and support, and develop legal agreements for these
• Develop and disseminate accurate and timely content about ICTMM through a dedicated website, a dedicated newsletter and other marketing materials, which is high quality and accessible
• Work with the RSTMH CEO and PCO to deliver sponsorship and other financial support for the event
• Help coordinate meetings of the ICTMM Committees where needed
• Assist the PCO with activities to maximise attendance to the event
• Help organise travel and accommodation, plus assist with visas for speakers and sponsored attendees
• Oversight and responsibility for the budget and re-forecasting of income and expenditure for the event
• Work with the PCO on the logistics of the event management e.g., exhibition space and registration
• Assist RSTMH and the Scientific Committee to secure plenary speakers, assisting with logistics
• Establish and manage a system to monitor and evaluate progress towards ICTMM 2028
• Manage all ICTMM event enquiries that come through to RSTMH and forward to the relevant team
• Develop systems and processes to ensure we capture all data from ICTMM into our CRM

Person specification

• Strong event and project management and organisational skills
• Excellent problem-solving skills with a proactive approach and mind-set
• Excellent communication skills, both written and verbal
• Experience working on long-lead times for large events, with involvement in all aspects of the event planning process
• Brilliant time management and task prioritisation skills
• Meticulous attention to detail
• Good writing skills and ability to produce creative content
• Relationship building skills, being able to inspire others and bring them with you
• Professional and articulate
• Experienced team player – able to fit in and work with other team members
• Interest in tropical medicine and international health
• At least 3 years’ proven track record of managing and delivering successful national and, ideally, international events, measured in terms of attendance, budgets, and achieving sponsorship
• Understanding or experience in coordinating events of the scale and diversity of ICTMM 2028
• Experience working with PCOs, Committees, and ideally Board members and high-profile speakers 
• Numerate with experience of budget management including forecasting and financial monitoring
• Experience of working with a CRM system, running reports and analysing data as needed
• Willingness to work unsocial hours, and to travel outside of London, with reasonable notice

The deadline for this role is 5pm GMT 4th March.
N.B. We will be interviewing candidates as applications are received and so may close the application process early. Please do apply as soon as possible.

Please click the apply button and send us your cv and a supporting statement of no more than 1,000 words (where it asks for your cover message or covering letter) which lays out clearly how your experience matches the key responsibilities and person specification.
lease also include a statement to confirm if you are able to work in the UK without a visa.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

This role will play a pivotal part in shaping and expanding the organisation’s events portfolio, driving sustainable growth in existing income streams while identifying new opportunities for revenue generation. The postholder will contribute strategically to the delivery of an agreed income growth plan, leading the development and management of high-quality mass participation events designed to increase both fundraising income and participant engagement.

If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the Northwest, this role could be for you.

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. This is an exciting time to join The Christie Charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

We are an independent charity and everything we do is geared to supporting the renowned Christie hospital to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide enhanced services over and above what the NHS funds.

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining, exercise, health checks, health talks and social engagement in a variety of local settings. 

About the Role

We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers,  2 x Dementia Project officer 1 x Dementia Carers Group Support Adviser and a great team of volunteers.

Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well” . An important element of this role will be looking for opportunities to develop existing services and introduce a new services including some paid services.  The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

• Monitor and manage workload, organise schedules, ensuring that services are delivered effectively,
• Ensure quality processes are followed for service delivery against key performance indicators
• Oversee and monitor accurate data recording and monitoring
• Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
• Oversee recruitment and support for volunteers across the service.
• Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression
• This list is not exhaustive.

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 23rd March 2026 (to be confirmed)

For more information about the role, please download our Recruitment pack from our Careers website.

Role

Pitzhanger is seeking a dynamic & highly motivated Event Marketing Executive, responsible for developing and delivering the Private Hire marketing plan for Pitzhanger’s unique and elegant spaces. This is a project-based role, supporting the development of our Private Hire business, which is anticipated to run until 31 May 2028. The role will involve targeting new business, identifying potential clients, developing relationships, and growing Pitzhanger’s Private Hire income. You will have proven experience in designing and delivering marketing activity across multiple platforms including websites, print, digital and social as well as the curation of onsite promotional events.

Key Responsibilities

· Oversee the implementation and development of Pitzhanger’s private hire marketing plan and reporting its success and challenges.

· Innovatively promote Pitzhanger Manor & Gallery through external marketing channels and evaluate the ROI for each activity.

· Shape, implement, monitor and adapt the annual plan for the branding and marketing of events from web, print and social media in agreed formats to promote Pitzhanger’s brand and to successfully grow the venue hire business in line with targets; to oversee and monitor marketing and sales platforms; to secure photography of events for use in marketing.

· Actively sell Pitzhanger Manor and Gallery’s venue spaces for private, corporate, and public events to achieve financial targets.

· Support the Senior Event Manager in developing and implementing a sales strategy to maximize revenue from venue hire.

· Work collaboratively with the Communications Manager when developing promotional materials and campaigns for venue hire.

· Actively seek out new markets and opportunities for business growth.

· Build and maintain relationships with event agencies, party planners, corporate clients, and individuals to increase bookings.

· Accurately maintain and grow a client database by recording all customer profiles and booking information.

· Convert reactive enquiries into confirmed revenue through effective negotiation, timely proposals, and innovative selling techniques.

· Negotiate and manage contracts, ensuring terms and conditions are clear, and expectations are aligned.

· Represent Pitzhanger Manor & Gallery at exhibitions, trade associations, and other events as appropriate.

· Ensure the highest standard of customer service, maintaining Pitzhanger’s reputation as a top venue in West London.

· Track and report on promotional and sales performance, maintaining records of enquiries, bookings, and financial performance.

· Set up appropriate systems processes for monitoring sales success.

· Managing careful handover of booked clients to the Events Management team.

Person Specification

· Proven sales-based marketing experience, ideally within the events industry and/or arts and heritage sector.

· Experienced background in marketing, skilled in working across social media platforms, production of content, development of print materials and sales copywriting

· Proven experience in delivering proactive and reactive sales within a venue, preferably in corporate, cultural or arts-related settings.

· Proven ability to work towards financial targets, delivering high-quality outcomes within tight deadlines.

· Strong negotiation skills with the ability to inspire customer trust and confidence.

· Strong understanding of the events industry, knowledge of the London venue hire market, particularly within heritage or cultural venues (desirable).

· Excellent communication, negotiation, and relationship-building skills.

· Exceptional organisational skills with the ability to manage multiple enquiries and stakeholders simultaneously.

· Self-motivated with a proactive approach to achieving targets and driving revenue.

· Excellent interpersonal skills and a commitment to providing exceptional client service.

· Flexible and adaptable, with a willingness to work outside normal office hours as required and arranged

· A team player with a positive, solution-focused attitude.

· Passionate about heritage, arts, and culture, with an understanding of Pitzhanger's unique position within the sector

Experience

• Minimum of 2 years of sales-based marketing experience, preferably in a venue
• Excellent IT skills, including proficiency in CRM systems and standard office applications (Excel, Word etc)
• Social media and marketing experience, particularly in reporting on campaigns.
• Ability to work under pressure and meet sales targets.
• Networking exposure with a track record of building strong client relationships.

What We Offer

· Competitive salary

• Opportunity to work in one of London’s most historic and unique venues.
• A creative and supportive work environment.
• Discounts in the Cafe, shop and Pitzhanger’s events programme

· 5% Pension plan contribution.

To Apply

Submit a CV and covering letter (max.400 words) summarising how your skills and experience meet the job description and person specification for the role by 12pm, Wednesday 11 March 2026.

We try to answer all applications, however If you have not heard from us within 2 weeks of your application, then we regret that you have been unsuccessful on this occasion.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Company Description

Marie Curie is the UK’s leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. 

Job Description

Our Marie Curie’s Internal Communications and Engagement team is responsible for keeping more than 4,000 colleagues across the UK informed, connected and aligned with our mission. The team plays a vital role in shaping employee experience - ensuring people understand organisational priorities, feel engaged in change, and see how their work contributes to long-lasting change.

As Internal Communications and Engagement Coordinator, you’ll help bring the organisation’s internal story to life. From drafting engaging content and maintaining intranet pages to supporting campaigns and staff events, you’ll ensure colleagues receive clear, timely and meaningful communication. Your work will help strengthen engagement, reinforce our values, and create a positive and connected employee experience across Marie Curie.

This is a temporary role that offers hands-on experience in a fast-paced environment - ideal for someone looking to build or develop a career in communications within a purpose-driven organisation.

Your Impact: 

• Provide administrative and logistical support to the Internal Communications team, including project management, meeting coordination and following up on actions.
• Track communication metrics and maintain accurate reporting records.
• Draft, edit and publish engaging content for internal channels, including newsletters, intranet, email and digital screens.
• Ensure content is accurate, accessible, aligned to tone of voice and delivered to deadline.
• Maintain and update intranet pages and support management of the communications calendar.
• Support the delivery of internal campaigns and initiatives that reinforce organisational priorities and values.
• Assist with planning and delivering staff briefings, Q&A sessions and engagement events.
• Gather and interpret colleague feedback to improve communication effectiveness.
• Suggest creative ideas to enhance engagement and internal storytelling.

Key Criteria:

• Excellent written and verbal communication skills, with strong attention to detail.
• Understanding of what makes communication clear, engaging and accessible.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong organisational skills and ability to work both independently and collaboratively.
• Ability to adapt quickly to shifting priorities, maintaining a flexible and solutions-focused approach.
• Proactive, positive attitude with a genuine interest in internal communications and employee engagement.
• Previous experience creating content for newsletters or digital channels will be an advantage.

Please see the full job description .

Additional Information

Application & Interview Process

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: March 12th, 2026. We encourage early applications as we may close the job advert sooner once we receive a sufficient number of applications.

Salary: £23,133 - 24,350 per annum

Contract: Fixed-term (6 months), full-time (35h per week)

Based: Hybrid role – you will work from home with one day per week in our Embassy Gardens office in London. Occasional travel for a team day may be required once every 2-3 months.

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone - staff and volunteers alike - supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you - your experience, perspective and voice.

Design and Communications Manager

Salary: £38,000 - £41,000 per annum + benefits

Hours: 37.5 hours per week

Type: 12-month FTC, April/May 2026 start preferred  

Are you an experienced Design and Communications Manager looking for a new and exciting opportunity? Here at Seashell, we are looking for a talented individual who is passionate about making a difference to the lives of others…

About Seashell Trust

Originally founded in 1823, Seashell Trust is a nationally recognised and registered charity based in Cheadle Hulme, Stockport. The Trust comprises of the Royal School Manchester, the Royal College Manchester, bespoke Residential Care Homes, Outreach Health and Family Services that support over 8,000 people a year. We provide expert education and residential care for children and young adults with multiple complex disabilities including, profound learning difficulties, multi-sensory impairments, mobility issues and neurological disorders like severe autism. Our fantastic services are based all on one-site, which deepens our sense of community for our children and young adults and the Seashell team.

We are currently in the midst of the largest fundraising appeal in our 200-year history which will see our campus become the national centre of excellence for the education and residential care of children and young adults with the most complex disabilities.

In 2015 we raised £10 million to build our residential care facility Sir Norman Stoller Way and in 2023, opened The Moulding Foundation building, a £25 million home for Royal School Manchester. Building is now complete for our new Royal College Manchester; The Ged Mason building opened in early February 2026.

About the role

The Design and Communications Manager is responsible for managing Seashell’s brand identity so that it engages effectively with our audiences, reflects our values and articulates our ambitions.

Key Responsibilities

• Act as lead designer for the Trust and work with the Head of Marketing and Communications to establish clear direction for enhancing brand awareness
• Collaborate with internal and external stakeholders to champion the Seashell brand, providing design insight and input into key campaigns.
• Design and create marketing and communications materials, as well as keeping the brand/marketing and communications toolkit and content bank up to date, to help our teams create their own materials to strengthen our brand and amplify awareness.
• Lead on design or oversee artwork for key organisational documents (impact report etc.) campaigns, fundraising events, reports, prospectuses, impact stories, social media, advertising and any other key content required.
• Act as ‘brand guardian’ and maintain brand assets and guidelines. Ensure consistent application of design standards and brand guidelines across all departments and communications
• Support Seashell’s understanding of its brand guidelines - including tone of voice, sentiment, inclusive language and visual identity - through the provision of advice and guidance to internal stakeholders.
• Co-ordinate the development and delivery of creative content to strengthen and promote our brand, supporting Seashell’s strategic priorities and business planning requirements
• Work with suppliers and stakeholders throughout the development cycle. Duties include writing design and technical briefs, scoping technical development projects with colleagues and suppliers, establishing systems that will enable the functions to be most impactful
• Be accountable for the efficient management of key budgets, ensuring appropriate and effective spend
• Carry out any other duties as may be reasonably required

Full job description is available upon request

What you will need for the role:

•  Previous experience in design led role is essential - experience of working in a marketing and communications role in an education and care setting, particularly within the charity sector is desirable
• Strong graphic design skills and proficiency in Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and/or equivalent tools.
• Proven design skills, able to create high quality artwork that elevates a brand
•  Competent user of website content management systems, WordPress in particular
• Ability to write and edit high quality, engaging and informative marketing communications copy
• Experience of working in a fast-paced environment, with an ability to handle numerous projects with competing deadlines and priorities
• Excellent communication and relationship development skills.
• Happy to work outside of office hours on occasions by agreement
• Enthusiasm and commitment to giving the children and young adults at Seashell the best opportunities.

What we can offer you:

• Access to our on-site inclusive gym, fitness classes and state of the art swimming pool
• Blue Light discount scheme
• Benenden Health Care Membership – access to 24/7 GP, physiotherapy, medical treatments, mental health support including counselling service, cancer support, care planning and social care advice
• Access to a wide range of vocational programmes to support you in your job role
• Life Assurance (3x Annual base salary) subject to terms and conditions
• Cycle to work scheme
• Free on-site parking
• Paid Enhanced DBS

About recruitment at Seashell

Please upload your CV to apply. As per our Safer Recruitment procedure, you will be required to complete a Seashell Application Form as part of our recruitment process.

We provide a caring environment that is safeguarded and committed to promoting learning, respect and independence, as well as dignity for all of our students. As part of our safer recruitment procedure, successful candidates will be required to undergo an enhanced DBS check (no cost) and full references will be taken.

We value our employees and recognise the need to recruit, retain and develop highly skilled and committed talent who share our vision and values!

We value diversity and are committed to equal opportunities. We are an inclusive employer and welcome all applications.

Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview. If you require any reasonable adjustments for an interview, please highlight this to our Recruitment Team in advance.

This charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Our vision is for the children and young people in our care to be safe, happy and to achieve the best possible outcomes so that they are valued and valuable members of their communities.

Organisational Vision & Context:

At TLG, we’re on a bold, pioneering journey toward 2030 - reshaping how we think, plan and operate so we can deliver our vision with agility and impact. Rooted in our conviction of “Fulness of life for every child, no matter what struggles they face,” and our mission to pioneer unique and relevant approaches for churches everywhere, we see technology as the accelerator that will turn vision into reality. ​​

This is an exciting time to join the team. In response to the growing mental and emotional health needs of children and young people, TLG is exploring two major initiatives: Therapeutic Hubs in churches and schools, and a UK‑wide Coaching Network that equips ministry leaders to work therapeutically with children. Together, these initiatives strengthen the local church’s ability to connect with children and families and extend the reach of compassionate, evidence‑informed support. ​

To make this possible, efficiencies and innovation must be at the forefront of how we work - streamlining processes, embedding digital solutions, and leveraging technology to unlock capacity and accelerate change. ​

This Role’s Impact:

As CRM and Systems Lead you’ll be responsible for the design, development and ownership of TLG’s Power Platform solutions, with a focus on Dynamics 365 configuration, Power BI reporting, and Power Automate workflows. This role bridges user needs with technical delivery, ensuring digital tools are intuitive, scalable, and aligned with organisational goals. You will lead the development of user-centred digital solutions and play a key role in shaping TLG’s data strategy and digital transformation, enabling TLG to scale innovation across programmes and giving our teams the tools to move fast with confidence.

If you’re a pioneer who loves collaborating across functions and turning complex needs into elegant, scalable tools, this is your invitation to accelerate TLG’s next chapter!

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time (0.8 FTE, 30 hours)

Closing Date: Sunday 8th March

Initial Interviews: Thursday 12th March – Online

Final Interviews: Tuesday 17th March – at our National Support Centre in West Yorkshire

Administration Officer - 14 hours per week – remote working.
Salary Scale £23,000 - £27,000 (pro rata)

A wonderful opportunity has arisen to join our small, passionate team. We are looking for a self-motivated individual who can commit to the Charitable Objectives of this Christian Charity. We are looking for a self‑motivated individual who is committed to the charitable objectives and Christian ethos of ICC.  This role has direct responsibility for day-to-day administration of the ICC UK remote office, including general donor and office support, as well as managing and maintaining the ICC UK Storage Facility.

A desirable part of the role includes supporting financial administration and reporting tasks. Knowledge of financial systems like Xero or Sage,  Direct  Debit management and Gift  Aid.

This is an exciting part-time role with a Charity caring for children and families with disabilities in China. International China Concern (ICC) has been established for over 30 years and the UK National Office is looking forward to our next phase of growth.

A Genuine Occupational Requirement (GOR) exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010.

Main Responsibilities:

Office & Administrative Operations

• Manage day‑to‑day office operations to ensure a welcoming, efficient, and well‑organised working environment.

• Oversee office supplies, equipment, stationery orders, and relationships with vendors.

• Maintain digital and physical filing systems, ensuring documents are stored securely and are easy to locate.

• Support onboarding and practical arrangements for new staff, volunteers, and interns.

• Point of contact and responsible for maintaining the ICC UK Storage Facility. (Currently situated in Newcastle upon Tyne)

Executive & Team Support

• Provide administrative support to the Executive Director and wider leadership team, including diary coordination, travel booking, meeting preparation, and expense processing.

• Assist in preparing board papers, agendas, minutes, and follow‑up actions for ICC UK Board and sub‑committee meetings.

• Support internal communication by ensuring timely circulation of updates, documents, and scheduled reminders.

Finance & Compliance Support

• Assist with routine finance administration, including invoice processing, receipts collation, card reconciliation, and liaising with the ICC UK finance team as needed.

• Maintain accurate records for compliance, audits, safeguarding training, and policy renewals.

• Support contract and lease administration (e.g., office lease, supplier agreements, insurance renewals).

Event & Travel Coordination

• Coordinate logistics for UK events, training days, team gatherings, and visits from international colleagues.

• Manage bookings, venue arrangements, hospitality, travel itineraries, and attendee communications.

• Support international travel preparation, including documentation, itinerary organisation, and expense tracking.

Communications & Public-Facing Support

• Serve as a friendly first point of contact for enquiries via email, phone, and the ICC UK office address.

• Assist with maintaining contact databases and ensuring GDPR‑compliant data handling.

Systems & Organisation

• Maintain shared calendars, organisational systems, and internal workflows to ensure alignment across the team.

• Help ensure consistency of templates, branding, and standard documents across ICC UK.

General Duties

• Uphold ICC’s mission, values, and commitment to hospitality, clarity, and servant‑hearted support.

• Undertake other reasonable administrative tasks as required to support the smooth running of ICC UK and its partnership with ICC International.
   

Deadline for applications: 16th March 2026

Reg Charity No 1164736

ICC acknowledges our duty of care to safeguard, protect and promote the welfare of children. As such we are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice requirements. Training will be provided where needed to ensure ICC’s policies and procedures on Safeguarding are adhered to.

The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment.

The offer of a permanent contract of employment will be subject to references and a 6 month probation period.