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Page 1 of 19
Sheffield City Centre, South Yorkshire (Hybrid)
£24,479 per year
Full-time
Contract

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job Title:                Front of Store Support Executive
 

Reporting To:        Customer Support Manager          
 

Salary Range:        up to £24, 479
 

Contract Type:       6 Months Fixed Term Contract      
 

Location:              Hybrid, Sheffield

Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Providing exceptional support to deliver the smooth operations of the Front of Store programme for Sainsburys, acting as key contact for dealing with charity enquiries on FOS recruitment and issue management, through strong communication and problem-solving skills, to provide timely resolutions.

Duties & Responsibilities

  •  Provision of high-quality information and support to charities accessing the FOS service, from recruitment, document capture and issue management. 
  • Utilisation of the CRM system to maintain accurate and up-to-date records of FOS account information 
  • Being the key point of contact for listening to, understanding and resolving charity complaints (FOS) within a timely and professional manner; and escalating where needed. 
  • Work with internal teams to share key information, analyse performance, track trends, and proactively address key issues

Skills & Experience Required

Essential

  • Previous experience working with food waste in either an academic or professional context
  • Not-for-profit experience whether in employment or as a volunteer
  • Experience of working in a customer service role
  • Excellent communication skills both written and verbal
  • User experience of CRM platforms (Salesforce)
  • Proficient in the use of Microsoft Office tools
  • Experience of using Power BI for reporting and analysis

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Organisation
The Felix Project View profile Organisation type Registered Charity Company size 21 - 50

We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.

The Felix Project logo Play
DSC9204.jpgFelix Project image for blog_preview.jpg
Posted on: 22 May 2026
Closing date: 05 June 2026 at 23:00
Tags: Customer support