176 Database and office administrator jobs

Cure Parkinson’s is the only organisation in the UK solely dedicated to finding a cure for Parkinson’s, one of the fastest growing neurological conditions in the world. All of our work goes towards finding ways to slow, stop or reverse the condition.

We believe that we are closer than ever to a cure and are acting with urgency to make this a reality for the 166,000 people in the UK and 11.8 million people worldwide living with Parkinson’s.

We are looking for an enthusiastic and proactive Fundraising and Events Assistant to join our Public Fundraising Team on a temporary contract until May 2027. This is a fantastic opportunity for anyone who would like to develop their skills in relationship, events and community fundraising. You’ll manage administrative tasks on behalf of our team, whilst delivering high-quality stewardship to our supporters. You’ll also gain hands-on experience of event management on some of our most exciting annual fundraising events such as the TCS London Marathon and our Walk To Cure Parkinson's.

We’re looking for someone with great people skills, as well as drive, initiative and determination. You’ll be highly organised, detail-focused, and self-motivated, with excellent interpersonal skills and a positive, can-do attitude. This role suits someone who thrives in a fast-paced role with plenty of variety, who can juggle multiple tasks, and stays calm under pressure. If this sounds like you, we look forward to hearing from you!

Working as part of the operations team, the you will help maintain the systems, processes and practical foundations 
that enable the organisation to function effectively. This includes supporting people operations and HR administration, 
leading on governance and advisory meeting administration, acting as the first point of contact for IT queries, and helping 
FEA’s events run smoothly.

Acting as a trusted point of support for colleagues, you will help create a responsive and well-organised 
working environment where staff, trustees and members feel enabled to do their best work. The role requires exceptional 
organisation, sound judgement and a genuine pride in quality. By ensuring that the practical aspects of the organisation 
run reliably and well, you will help create the conditions that allow the Fair Education Alliance to deliver its 
mission and drive progress towards a fairer education system.

Summary of Role

The Administration function provides high-quality, proactive administrative support across the organisation. Working as part of a small team, the Administration Officer roles ensures efficient coordination, accurate record-keeping, and timely administrative processes that enable departments to operate effectively and collaboratively.

The role is designed to be flexible and responsive, supporting multiple teams at any one time and contributing to a resilient centralised administration model.

Key Responsibilities 

• Provide proactive administrative support to multiple allocated teams, ensuring effective coordination, organisation, and timely delivery of activities.

• Coordinate diaries, meetings, and events, including preparing agendas, circulating papers, and recording actions and notes as required.

• Act as a professional first point of contact for internal and external administrative enquiries, managing communication efficiently and escalating where appropriate.

• Prepare, collate, and quality-check papers, reports, and presentations for internal meetings, senior leadership and Association forums.

• Maintain accurate and secure records and filing systems in line with organisational policies, data protection, and information governance requirements.

• Use organisational systems effectively and support departmental compliance with internal policies, controls, and procedures.

• Work collaboratively within the Central Administration team to provide cover, balance workloads, and support wider organisational priorities.

• Contribute to continuous improvement of administrative processes and ways of working across the or Foundation.

Operations & Administration Manager Vacancy

Application Deadline: Friday 25th September 2026

Job Title: Operations & Administration Manager

Salary: £35,000 + (Dependent on Experience)

WLIC Ealing Masjid is seeking to appoint a highly organised, motivated and enthusiastic Operations & Administration Manager who will be responsible for the efficient day-to-day administration, operational coordination, services delivery, facilities oversight, guest reception and event support of the Centre.

This is an excellent opportunity to join an exceptional WLIC staff and management team, see attachedjob desciption. 

Only the applicants shortlisted will be notified. Any offer of employment will be subject to references, an enhanced DBS, qualifications, medical and other statutory checks being satisfactory.

Full-time (35 hours per week), 3-year fixed-term contract with possibility of extension | Hybrid working from our London office or remote working in England | c.£27,500 per annum + 8% pension contribution.

Benefits include: 25 days annual leave, rising after two years' service, plus bank holidays and additional leave between Christmas and New Year.

About You:

The Architectural Heritage Fund (AHF) is looking for a highly organised and detail-focused Grants Administrator to provide responsive administrative support to our Grants teams. Reporting to the England Development Manager and working closely with the Head of Grants and England Grants team as well as supporting our Grants teams for Wales, Scotland and Northern Ireland, you will help ensure our grants administration, application checks, records, spreadsheets, meetings and reporting processes run smoothly and efficiently.

This is an excellent opportunity for someone with strong administrative, numerical and communication skills who wants to contribute to grant-making work that supports communities and helps bring historic buildings back into sustainable use.

What you will be doing:
 

• Supporting the England Grants team with grant application assessment by checking documentation and keeping colleagues updated.
• Maintaining the Grants Budget Management Spreadsheet and liaising with Grants, Development, Programme and Finance colleagues to ensure records are accurate.
• Running monthly live grants reports and sharing information with relevant managers.
• Supporting monthly and quarterly grants meetings, including preparing agendas, formatting papers, taking minutes and updating meeting schedules.
• Maintaining the list of grants awarded on the AHF website and supporting bi-annual submissions to 360 Giving.
• Assisting with quarterly reporting and claims to funders.
• Providing administrative support for Consultant Project Advisor work, including consultant liaison, invoice processing and accurate record keeping.
• Coordinating Consultant Project Advisor fee payments with the Finance Team following sign-off.
• Providing wider administrative support to help the Grants programme operate effectively.

Your Experience

• Ideally a Level 3 qualification in Administration, Business or Finance, or relevant A Levels.
• 2-3 years’ experience of administration to include financial administration, ideally grants with a social investor or charity lender or funder.
• Responsive to customers by providing live tracking of applications and projects.
• Ability to work methodically and effectively as a member of a predominantly remote working team.
• Ability to work effectively with changing priorities and deadlines.
• Excellent organisational, written, and oral communication skills.
• Excellent numerical and general IT skills, accuracy, and attention to detail.
• Experience of using Database system(s).
• Experience of monitoring and managing a budget; familiarity with Excel.

About the AHF

AHF is a leading heritage charity founded in 1976 to help charities and social enterprises across the UK find solutions for vulnerable historic buildings. We do this by offering advice, grants, and loans. You can find more details of the AHF and the impact of our work on our website.

We are a charity committed to being inclusive and giving everyone an equal chance to succeed – you can read more about our EDI commitments on our website.Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.

How to apply

Please submit your updated CV and cover letter (of up to 1.5 sides of A4, via the link provided.

Your application must reach us no later than 23:59pm on Friday 18th September 2026. Applications without covering letters will not be considered, and those with covering letters created using AI will be discounted. Please write your own tailored covering letter.

If shortlisted for interview, we will be in touch with you by 18th September. However, we are a small charity and, due to the volume of applications we anticipate, we regret that we will be unable to provide feedback if you are not shortlisted.

Interviews will take place during the week commencing 28th September 2026. These can be either online or in person at the AHF London office. Please indicate your preference in your application.

REF-230 537

Digital Learning Administrator
£22,733 pa (£32,477 FTE) plus excellent benefits
London WC1 and home-based
24.5 hours per week, part-time
Permanent
 

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised, proactive and customer-focused Digital Learning Administrator to provide high-quality administrative and operational support across our digital learning and professional development activities.

Working within the Education and Professional Development (EPD) team, you will play a key role in supporting RCPCH Learning, helping to ensure our digital learning platforms, webinars, online events and educational services run smoothly and provide an excellent experience for members, learners, faculty and stakeholders.

This is an excellent opportunity for an experienced administrator who is confident working with digital systems and enjoys providing high-quality support to a wide range of users. You will work across learning management systems, ePortfolio systems, webinar platforms and website content management systems, while also supporting learner engagement, reporting, communications and service improvement.

Key responsibilities include:
• Administering and maintaining digital learning platforms and systems, including learning management, ePortfolio, webinar and website systems
• Ensuring learner records, educational content and system data are accurate, current and securely maintained
• Providing first-line support to members, learners, faculty and stakeholders, responding promptly and professionally to enquiries
• Supporting the administration of the patient feedback process, including user accounts, event setup, learner records and assessment feedback submissions
• Coordinating webinars, virtual learning events and online courses, including registrations, delegate communications, faculty support and attendance monitoring
• Facilitating online learning events using the College’s virtual delivery and event management platforms
• Producing reports on learner usage, engagement, attendance and completion, and supporting data cleansing and record management
• Maintaining confidentiality and ensuring learner and organisational data is handled in accordance with GDPR and College policies
• Supporting the development, testing and continuous improvement of digital learning services and systems
• Processing purchase orders, invoices, expenses and other financial administration in line with College procedures
• Supporting procurement activity, including obtaining supplier quotes where required

Essential skills and experience include:
• Excellent administration skills
• Excellent written and verbal communication skills
• Outstanding attention to detail and consistently high standards of accuracy
• Strong problem-solving skills and the ability to understand and resolve complex issues
• Strong experience and knowledge of Microsoft applications, including Word, Excel, Outlook and PowerPoint, together with database applications
• Experience working in a team administration role
• Ability to handle confidential and sensitive information appropriately

Desirable:
• Experience working within an education, training or professional development environment
• Experience using online delegate management systems and learning management systems
• Experience administering ePortfolios, learning management systems, video editing tools or WordPress
• Experience working in the education and/or health sector

The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in supporting paediatricians through high-quality education, training and professional development. Our digital learning services are an important part of how we provide accessible, flexible and engaging learning opportunities to our members and wider professional community.

Our values – Include, Influence, Innovate and Inspire – are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

We offer a flexible and modern hybrid working environment, with this role working 40% from the London office and 60% remotely. The role is offered at 0.7 FTE (24.5 hours per week).

The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks.

We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible.

Closing date: 27 September 2026

Help us make a bigger difference to families

Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.

This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.

What you’ll do

You will:

• Produce management accounts, budgets, forecasts and financial reports.
• Monitor income, expenditure and cash flow.
• Oversee QuickBooks and the work of our Finance Administrator.
• Provide financial information for funders, the CEO and Trustees.
• Coordinate governance, compliance and risk-management processes.
• Oversee routine HR administration and work with our external HR advisers.
• Manage key suppliers, contracts, insurance and IT support.
• Line manage the Finance Administrator and work closely with the Office Administrator.
• Improve systems and help the charity work more efficiently.

About you

You will have:

• Strong charity finance or business-management experience.
• Practical experience of using QuickBooks and producing management reports.
• A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
• A good understanding of budgets, financial controls and reconciliations.
• Experience of governance, HR administration, contracts or office systems.
• Experience of supervising or managing staff.
• Excellent organisation, accuracy and attention to detail.
• The confidence to take ownership, work independently and communicate clearly.

You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.

The role is office based and requires someone who can stay focussed and productive, working around a busy team

The Association of Chairs (AoC) is looking to offer a 4-day a week role on a permanent basis, ideally suited to someone with 1+ year's work experience in a similar role who is ready to make a difference in the charity sector. The role will be an opportunity to bring event and membership experience and be a key member of a small but mighty non-profit organisation, from putting on events and evaluating their impact, to managing membership and member services.

You will work as part of a friendly, small team, and full training will be provided on using AoC’s digital platforms and other aspects of the role as needed.

About the role:

1. Training & events

· Support the administration of our core training programme, from scheduling the full training calendar to creating event listings on our website, processing bookings, communicating with delegates and trainers before and after the event, and preparing and sending out post-training materials.

· Be the main contact for customer enquiries and manage event mailbox.

· Attend both online and in-person events, supporting with Zoom functions, training room set-up and logistics as required.

· Set up evaluation surveys for event feedback using Survey Monkey, collate and analyse responses and liaise with trainers on improvements.

2. Membership & Community

· Process customer enquiries via info mailbox.

· Handle all member administration changes and requests.

· Support members with CRM and technical issues.

· Liaise with CRM partner on system improvements and enhancements.

· Provide administration for Mentoring & Support services.

· Administer and moderate the online community platform.

3. Technology, Data & Reporting

· Work with our digital systems (CRM, WordPress website, Zoom and SurveyMonkey).

· Support team in maximising use of organisational platforms and systems including AI.

· Produce regular membership, community and event reports.

· Analyse membership trends, retention and engagement.

4. General

· Work with finance team to ensure invoices are processed and accounts are updated.

· General admin tasks as needed e.g. booking meeting rooms, scheduling, assisting CEO, board and members in ad hoc activities.

· Work to promote Association of Chairs’ policies on equity, diversity and inclusion and to ensure the health, safety and welfare of the post-holder, colleagues, members and visitors.

· Other such duties as shall reasonably be required as part of a small, collaborative staff team.

We’re looking for someone who is keen to learn and thrives on variety and being hands-on and ideally available to start in November. See attached full job description and person spec for more about the skills and experience we are looking for.

We're looking for a highly organised and relationship-focused Partnership Officer to join our Partnerships Team. This is an exciting opportunity for someone who enjoys building strong relationships, coordinating complex activities and making a tangible difference to the lives of vulnerable communities around the world. You'll play a key role in helping life-saving medicines reach those who need them most.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

The Role

Partnerships are at the heart of IHP's work. As Partnership Officer, you'll help build and maintain productive relationships with both corporate and NGO partners, ensuring donated medicines and healthcare products move efficiently from offer through to delivery.

Working across the partnership lifecycle, you'll coordinate activities, manage information and support programmes that deliver real impact for people around the world.

This is a varied role that combines:

• Partnership and relationship management
• Project and programme coordination
• Product donation administration
• Data and CRM management
• Income generation support
• Cross-team collaboration

About You

You’ll be a highly organised and relationship-focused person with experience in a coordination, partnership, fundraising or operations role.

We’re looking for someone with:

Essential

✅ Experienced in coordination, partnerships, relationship management, fundraising, operations, or a similar role

✅ Highly organised, with excellent attention to detail

✅ Confident and effective in both written and verbal communication

✅ Experienced in using CRM/database systems and Microsoft Office

✅ Able to manage multiple priorities in a fast-paced environment

✅ Proactive, with a solutions-focused approach

✅ Committed to supporting and upholding IHP's Christian ethos

Desirable

➕ Experience supporting fundraising, donor reporting or proposal development

➕ Knowledge of the healthcare, humanitarian, pharmaceutical or supply chain sectors

➕ Experience working across multiple stakeholders or cross-functional teams

For further details regarding responsibilities and person specification, please see the job description.

Why join IHP?

This is an opportunity to use your skills and expertise to make a genuine difference. You will join a passionate and collaborative team committed to ensuring more people can access the medicines they need, regardless of circumstance.

Our Christian faith inspires our mission and values, and we are committed to demonstrating compassion, integrity and excellence in everything we do. Staff regularly spend time together in prayer and, as such, there is an occupational requirement for the successful candidate to have a personal commitment to the Christian faith.

We value our people and offer a supportive and flexible working environment, alongside a range of benefits including:

• 25 days annual leave plus bank holidays (pro-rated for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

We are expanding our Business Support Team and have up to 1.5 full-time equivalent Business Support Officer capacity available.

We welcome applications from candidates seeking full-time, part-time, or job-share arrangements. We may offer the available hours to two or more successful candidates, depending on applicants’ preferred working patterns and the organisation's needs.

Our offices are open from 9.00 am to 5.00pm on Mondays, Wednesdays and Fridays, and from 9.00am to 9.00pm on Tuesdays and Thursdays. Working patterns will be agreed with the successful candidate, but some planned evening work on Tuesdays and/or Thursdays will form part of the role.

When applying, please tell us:

· how many hours you would ideally like to work;

· which days and times you are available;

· whether you can work planned evenings on Tuesdays and/or Thursdays;

We will consider individual preferences alongside the overall needs of the Business Support Team.

What we are looking for

Are you organised, approachable and confident managing a varied workload?

We are looking for Business Support Officers to help keep our charity’s essential day-to-day systems and services running effectively.

As a Business Support Officer, you will be part of the team at the heart of the organisation. You will help coordinate our administrative, reception, finance, HR, and governance support, ensuring colleagues, volunteers, families, and visitors receive an efficient, welcoming, and professional service.

Working with the Business Operations Manager, your responsibilities will include:

· coordinating day-to-day office and business support;

· responding to telephone, email and in-person enquiries;

· supporting and coordinating reception volunteers;

· managing room bookings and supporting community use of the building;

· processing invoices, expenses and other financial administration;

· maintaining employee, volunteer and compliance records;

· coordinating recruitment, interview and induction administration;

· supporting Board and committee administration;

· maintaining databases and supporting organisational reporting; and

· helping improve administrative systems and processes.

About you

You will have experience of working in a busy office or administrative environment and be able to organise your work effectively while responding to changing priorities. You will also bring:

· experience of coordinating administrative or business support activities;

· knowledge or experience of finance and HR administration;

· experience of supervising or supporting staff or volunteers;

· strong communication and customer-service skills;

· excellent attention to detail and accurate record-keeping;

· confidence using Microsoft 365, databases and office systems;

· an understanding of confidentiality and GDPR; and

· the ability to work independently and collaboratively as part of a team.

A Level 3 qualification in business administration, office management or a related area would be welcomed. We will also consider applicants with equivalent practical experience.

Previous experience in a charity, public-sector, or community organisation would be helpful, but not essential.

Most importantly, you will be positive, calm and approachable, with a commitment to excellent service and continuous improvement.

What we offer

We want our people to feel valued, supported and able to do their best work. As part of our team, you will receive:

· Generous annual leave – statutory minimum holiday entitlement, including bank holidays, plus an additional 5 days’ paid annual leave each year. For someone working five days per week, this is 33 days’ paid leave per year, including bank holidays, pro rata for part-time employees.

· Workplace pension – eligible employees will be enrolled into our NEST workplace pension scheme.

· Employee Assistance Programme – access to the Wisdom Employee Assistance Programme, providing confidential support for your health and wellbeing.

· Support and development – regular supervision alongside opportunities for learning and development.

· An inclusive and supportive workplace – where different perspectives, experiences and ways of thinking are welcomed and valued.

You’ll also have the opportunity to be part of an organisation working to make a meaningful difference to the people and communities we support.

Closing date: 21st September 2026 at 9:00 am

Interview date: w/c 28th September 2026

We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.

This role is subject to a basic DBS check and satisfactory references.

We are looking for a highly organised and proactive Project Coordinator to support the effective delivery of our assessment, onboarding, grants administration and event activities. This role is central to ensuring a positive experience for applicants and participants throughout their journey, providing excellent customer service, coordinating key processes, and maintaining accurate records across multiple platforms. The successful candidate will be confident managing competing priorities, have exceptional attention to detail, and enjoy working in a fast-paced environment where no two days are the same.

The role involves coordinating assessment and recruitment activities from initial enquiries through to final decisions, ensuring applicants receive a professional and positive experience throughout the process. Responsibilities include managing applications, coordinating interviews and selection panels, preparing panel documentation, communicating outcomes, and supporting assessment activities. Working closely with programme and grants colleagues, you will ensure processes run smoothly, deadlines are met, and accurate records are maintained.

In addition, you will support participant onboarding, grants administration, and event delivery. This includes maintaining participant records across multiple systems, carrying out verification checks, processing grant payments, and supporting the logistics of in-person events.

We are looking for someone with excellent organisational and administrative skills, strong attention to detail, and the ability to manage multiple priorities. The successful candidate will also contribute to improving team processes and developing specialist knowledge in key areas of programme delivery, helping to ensure the efficient and effective operation of our programmes.

Communications & Community Coordinator

Reports to: Community Engagement Manager
Hours: Full-time, 36.5 hours per week

Hybrid WFH 2 day a week

Purpose of the Role

The Communications & Community Coordinator is responsible for supporting the delivery of member communications, community engagement activities and administrative processes across the organisation.

The role combines content creation, digital communications, CRM administration and community engagement support, helping to ensure members are informed, engaged and connected with the life of the synagogue.

This is a hands-on coordination role focused on delivery and administration rather than communications or marketing strategy.

Key Responsibilities

Communications and Content

• Create and schedule content across WLS social media channels.
• Design and produce newsletters, flyers, posters, brochures and other communication materials using Canva or similar software.
• Draft and distribute member communications, announcements and updates.
• Gather information from departments across WLS and coordinate regular e-bulletins and communications.
• Support the production of service booklets, information sheets and event materials.
• Ensure all communications are accurate, well-presented and consistent with WLS branding and tone of voice.
• Proofread communications and marketing materials.

Website and Digital Channels

• Maintain and update website content.
• Ensure website information remains accurate and current.
• Upload content, images and event information as required.
• Support the monitoring of social media and website engagement, providing basic reports where required.

Membership and Community Engagement Support

• Maintain accurate records within the CRM system.
• Produce reports from the CRM database as required.
• Support membership engagement initiatives and communications.
• Assist with membership administration and monthly membership updates.
• Respond to routine member enquiries and direct enquiries appropriately.
• Provide administrative support to community engagement activities, projects and programmes.

Events and Community Activities

• Support the promotion and administration of community events and programmes.
• Assist with event communications, registrations and attendee information.
• Maintain the communications and events calendar.
• Support photography and content gathering at events where required.
• Assist with the production and distribution of event publicity and promotional materials.

Administration

• Provide administrative support to the Community Engagement Manager and wider Community Engagement Team.
• Answer telephone calls, respond to enquiries and take messages as required.
• Maintain organised records, templates and communication assets.

General Responsibilities

• Positively and professionally represent WLS to members, visitors and the wider community.
• Work collaboratively with colleagues across all departments.
• Build and maintain positive working relationships with stakeholders, suppliers and partners.
• Adhere to all WLS policies and procedures.
• Observe and promote WLS's Health & Safety policies.
• Observe and promote WLS's Equality, Diversity and Inclusion commitments.
• Undertake any other duties reasonably required by the Community Engagement Manager or senior leadership team.

Person Specification

Essential

• Excellent written and spoken English.
• Strong proofreading and attention to detail.
• Experience creating content for social media and digital communications.
• Experience producing newsletters and communication materials.
• Good design skills using Canva or similar software.
• Strong administrative and organisational skills.
• Experience using databases or CRM systems.
• Excellent IT skills, including Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and customer service skills.

Desirable

• Experience working in a charity, community, faith or membership organisation.
• Experience updating website content using a CMS.
• Experience supporting events and community programmes.
• Basic photography or video editing skills.
• Knowledge of Jewish community life and organisations.

How to Apply

Please send your CV along with a cover letter outlining your relevant experience and what attracts you to this opportunity. We'd love to hear how your skills and interests align with the role and how you could contribute to our community.

The Institute of Physics (IOP) exists to help our lives, our society and our planet through promoting physics applications and supporting the people behind it.

Working alongside our members and leaders from across the physics community and beyond, we’ve identified three priorities that will shape our work over the next five years: Skills, Science and Society. These priorities sit at the heart of everything we do.

We’re proud of our ambitious and forward looking 2024 – 2029 strategy. You can find out more about our priorities and principles by clicking here.

We're currently looking for Nations Support Coordinators x 3 for Ireland / Northern Ireland, Scotland & Wales, offered on a permanent basis, to help us deliver our mission. Applicants will be need to be Ireland or Northern Ireland based. 

These are part positions based on 0.6 FTE (21 hours per week).

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

The Role

What will I be doing?

As Nations Support Coordinator, you will provide operational, governance and administrative support to help deliver the IOP's activities and priorities within your nation.

You will act as a key point of contact for volunteers, committee members, staff and external stakeholders, ensuring programmes and activities are delivered effectively and in line with organisational objectives and team and/or project plans. You'll specifically be responsible for a range of activities, including:

• Supporting the governance and effective operation of nation boards, committees and volunteer groups.
• Building and maintaining positive relationships with volunteers, committee officers and external stakeholders.
• Coordinating meetings, events, engagement activities and nation programmes.
• Providing financial administration support, including expense processing, monitoring expenditure and ensuring compliance with IOP procedures.
• Maintaining accurate records, reporting information and CRM data.
• Identifying and resolving operational issues, risks and challenges, escalating only where appropriate.
• Supporting continuous improvement of systems, processes and ways of working.
• Representing national priorities in relevant operational forums and contributing to cross-organisational initiatives.

Projects you may work on include:

• Delivery of volunteer-led engagement, education and outreach activities.
• Organisation and support of nation meetings, conferences and events.
• Governance reviews and committee effectiveness initiatives.
• Process improvement projects to enhance volunteer and stakeholder experience.
• Cross-organisational programmes supporting the delivery of IOP strategic priorities.

Who will I work with?

You’ll work closely with a range of colleagues and stakeholders, including:

• Nation and regional volunteers.
• Nation Board and committee members.
• Internal colleagues across Membership, Education, Policy and Engagement teams.
• Senior volunteer leaders and committee officers.
• External partners, stakeholders and suppliers.
• Members of the Membership Operational Impact Board and associated operational groups.

Ideally, we hope you’ll apply if you bring:

Essential:

• Significant experience supporting volunteers, committees and stakeholders within a membership body, learned society, charity or similar organisation.
• Strong organisational and project coordination skills with the ability to manage multiple priorities independently.
• Experience providing governance and administrative support to boards, committees or working groups.
• Excellent communication and relationship management skills, with the ability to influence and build trust with a wide range of stakeholders.
• Experience supporting events, engagement programmes or volunteer-led activities.
• Confidence using CRM systems, databases and Microsoft Office applications.
• Experience of financial administration, expense processing and maintaining accurate records.
• Strong problem-solving skills and the ability to exercise sound judgement with limited supervision.
• Commitment to inclusive working practices and collaborative team working.

Nice to have:

• Experience working within a scientific, educational or professional membership organisation.
• Knowledge of volunteer management good practice.
• Understanding of charity governance and compliance requirements.
• Experience contributing to process improvement or organisational change initiatives.
• Knowledge of the UK and Scotland science, education or professional body landscape.

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be working remotely, with periodic in-person meetings around the island of Ireland, and occasional travel to London/elsewhere in the UK.

Days of working will be agreed in advance, but some flexibility will be required to suit events and colleagues’ schedules.

You will engage in regular in person collaboration with your team (as operationally appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organisation we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. There’s never been a better time to join us, watch our film to find out more about the difference we make.

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.