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Page 2 of 12
London, Greater London (Hybrid)
£32,000 per year
Full-time
Contract
Job description

Are you passionate about creating memorable experiences and building meaningful connections? Do you thrive in a busy environment where no two days are the same? If so, we want you! 

As our Supporter Engagement Coordinator, you'll be an important point of contact, ensuring our audience members and supporters experience top-notch care and engagement. You'll play a critical role in our mission by coordinating events, managing communications, and supporting our vibrant community. You will ensure that the data on the College's CRM system is up to date and accurate. 

You will have the following 

  • Customer Service Excellence: Proven experience delivering high-quality customer care, ideally in a fundraising, or educational setting. Ability to handle enquiries and complaints with professionalism and empathy. 

  • CRM and Data Management: Strong working knowledge of CRM systems (we use Beacon) including data entry, segmentation, and reporting. Experience with data imports/exports and maintaining data accuracy. 

  • Event Coordination: Experience planning and delivering events, including logistics, venue liaison, catering, and AV coordination. Comfortable acting as Duty Manager and supporting evening lectures and events. 

  • Communication Skills: Excellent written and verbal communication skills, with the ability to engage supporters, respond to enquiries, and write engaging responses. 

  • Digital Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms. Comfortable using digital tools to manage bookings, communications, and supporter journeys. 

  • Organisational Skills: Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. Strong attention to detail. 

  • Team Collaboration: Experience working collaboratively across departments and with volunteers. Willingness to support colleagues and contribute to a positive team culture. 

  • Friendly, approachable, and professional manner. 

  • Enthusiastic about public engagement and supporter care. 

  • Flexible and adaptable, with a willingness to work occasional evenings. 

  • Proactive and solution-focused, with a commitment to continuous improvement. 

  • Experience in a fundraising or engagement role within a charity, or educational organisation (desirable) 

Application resources
Organisation
Gresham College View profile Organisation type Registered Charity Company size 11 - 20

Gresham College is a charity which provides high-quality free education to the public across a broad range of subjects.

Posted on: 18 September 2026
Closing date: 01 October 2026 at 12:00
Tags: Fundraising, CRM

The client requests no contact from agencies or media sales.