External development manager jobs

JOB PURPOSE  

The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals. 

MAIN DUTIES 

• Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements  

• Facilitate workshops and consultation events to build a shared understanding of needs and challenges  

• Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.  

• Document and analyse current workflows across and within teams and identify where improvements can be made.  

• Translate organisational needs into clear, actionable proposals for system or process improvements.  

• Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.  

• Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.  

• Support the development of dashboards or tools that help track impact and performance.  

• Support staff through clear communication, documentation and training  

• Work closely with our IT Team to ensure systems meet user needs.  

• Manage user testing of any new systems  

GENERAL RESPONSIBILITIES 

• Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage  

• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.  

• To participate in regular supervision and appraisal to help identify job-related development and training needs.  

• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.  

• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.  

• To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.  

• Undertake any other duties that may be required which are commensurate with the role  

PERSON SPECIFICATION

Our vision is of a society where homelessness no longer exists and everyone has a place to call home. 

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

DESIRED EXPERIENCE 

E1 Proven experience as a business analyst or similar role 

E2 Staff Training and stakeholder engagement 

E3 Excellent written and oral communication skills 

E4 Experience of co‑production or involvement methods with people who use services (desirable) 

DESIRED KNOWLEDGE 

K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact 

K2 Familiarity with systems such as CRM, case management, and finance platforms

K3 Awareness of project lifecycles and change management principles  

K4 Familiarity with Excel, Power BI, or similar tools 

K5 Understanding of the housing and homelessness (desirable) 

Are you a collaborative, highly organised and compassionate individual with a proven record of working successfully with socially excluded unemployed people with support needs relating to alcohol and substance use and supporting them to move into sustainable employment?  Do you have sound experience of delivering successful one-to-one and group employment activities, applying a creative approach to planning programmes, workshops and activities?

If so, St Giles is looking for a Senior Caseworker to join our Skills and Employment team, where you will provide a high-level service to people with complex needs, specifically those with history of substance misuse, developing flexible, holistic and personalised pathways towards employment for clients.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will work in partnership with Pier Road staff, to identify and receive appropriate referrals to the project and to oversee an ongoing caseload of clients, regularly reviewing progress and applying case management skills to provide a personalised service and meet all set objectives.  You will carry out comprehensive initial assessments with clients to produce realistic individual action plans which are regularly reviewed and updated, organise and deliver one-to-one and group activities to prepare clients for employment and to achieve their goals, while also actively supporting clients to navigate and access provision and support available across Bexley.

We also count on you to lead on the development and maintenance of strong links with external agencies, landlords, employers and potential work placement hosts to open up opportunities, plus supervise and support Peer Advisors working on the project and allocating tasks according to their ability and capacity.

What we are looking for

• Significant experience of managing a caseload of clients presenting with support needs and achieving set objectives for employment outcomes
• Experience of supervising or managing volunteers and/or paid staff
• The ability to carry out risk assessments, in terms of both service delivery and individual action planning; reviewing and updating where necessary
• The ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular barriers faced by people with lived in experience
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A flexible, collaborative and professional approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

An enhanced Children’s Barred List DBS check is required for this role.

PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification. 

Closing date: 11 May 2026 at 9 a.m. Interviews: 18 May 2026 on Teams

ID 1775           Deputy Head of HR (Business Partnering & Advisory), Human Resources
Family Action Head Office, London (N1) with hybrid working
37 hours per week (full time)
£42,562 - £46,703 per annum* (plus £3,827 Inner London Weighting if London based or £480 if home-based)
Permanent contract

We are flexible on hours of work and where this work is done. This role can be based in our London office (N1) with hybrid working but can also be done from home. If home-working is agreed, the ability to travel semi-regularly to London (i.e. around once per month) is desirable but not essential.

Family Action & the Role’s Impact:

At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

In this Deputy Head of HR role, you will lead our Business Partnering & Advisory function by developing the HR Business Partnering model, managing a team of HR professionals, and ultimately embedding excellent people management practice across the organisation. You will also have a direct business partnering relationship with Relate at Family Action; providing strategic advice, coaching and operational HR support to senior managers, to support culture change post-merger. 

If you have significant experience managing complex employee relations and organisational change processes (including TUPE and large-scale restructures) and leading a team of HR professionals, we would like to hear from you. The ability to think strategically while also delivering operationally, alongside strong influencing and coaching skills will make you an ideal candidate. 

We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement on the Person Specification – please don’t let that stop you; we want to hear from you. We encourage you to use the application to highlight what you can bring to the role – your skills, knowledge, and experience as well as your values. At Family Action our 4 core values are incredibly important to us and underpin all we do. We are a 'people focused', 'can-do' organisation, which strives for 'excellence' in all we do and operates with 'mutual respect'.

Benefits:

• an annual paid leave entitlement of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jab vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

Closing Date: Wednesday 6th May 2026 at 23:59 pm

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion: 
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. 

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. 

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person. 

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons. 

Please note that we will be reviewing applications as they come in. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to submit your application without delay. We are also ideally looking for a candidate who can join us as soon as possible (i.e. on a short notice period), however if that is not your situation please do not hesitate to apply as applications will not be assessed on this basis. 

About RSBC

The Royal Society for Blind Children (RSBC) believes that every blind young person should have the chance to live life without limits. We work with children, young people and their families to provide specialist education, practical support and life‑changing opportunities.

About the role

We are looking for a tenacious and curious Data & Insight Analyst. This role is at the heart of how we use data to drive change. You’ll own our approach to data, insight and reporting across fundraising and services, making sure our systems work brilliantly, our data is trusted, and our reporting actually gets used.

In this role you’ll turn information into actionable insight; spotlighting how our supporters engage with us, how our services make a difference, and where we can do better. Your work will help us make smarter decisions, provide better supporter experiences, and ensure stronger outcomes for blind children and young people.

This is a varied role that will require both hands‑on day-to-day data crunching alongside organisation‑wide collaboration and continuous improvement. If that sounds up your street, we’d love to hear from you.

About you

You will be highly organised, analytical and improvement‑focused, with confidence to work across teams and explain complex stuff simply. You will have:

• Solid experience of end‑to‑end database management
• Excellent data analysis and interpretation skills
• The ability to produce visual reports, dashboards and reports, using data from different sources
• Strong problem‑solving and troubleshooting skills
• Outstanding attention to detail and commitment to data quality
• Great communication skills
• Most importantly, you will share RSBC’s commitment to supporting blind and partially sighted children and young people to live a life without limits

 Why work for us?

• Flexible and hybrid working
• The opportunity to shape how data and insight are used across the organisation
• A values‑driven organisation with a clear purpose and impact
• Other benefits include an Employee Assistance Program, Perkbox and a 3% contribution towards your pension

Key responsibilities

 Data management & systems

• Act as the primary system administrator for RSBC’s key databases
• Maintain high standards of data accuracy, hygiene and documentation
• Manage user permissions and secure access in line with data protection requirements
• Oversee integrations, imports, exports and API connections
• Lead on troubleshooting, system development and liaison with external providers
• Conduct routine data quality checks, audits, cleansing and deduplication
• Support month-end reconciliation, in collaboration with the Finance team
• Maintain accurate consent records and ensure regulatory compliance
• Advise colleagues on best practice and ethical data use

Insight & reporting

• Produce regular insight reports for teams across the organisation
• Develop KPI dashboards and visualisations to support decision‑making
• Analyse fundraising data including supporter behaviour, retention, conversion and lifetime value
• Analyse service delivery data including demographics, reach and outcomes
• Support impact measurement and reporting for funders
• Design, analyse and interpret surveys and evaluation data
• Proactively identify and communicate actionable insights

Development & improvement

• Identify opportunities to improve systems, workflows, automation and reporting
• Lead development projects to enhance how RSBC uses data
• Explore opportunities to build a ‘single customer view’ across platforms

JOB PURPOSE 

As an Employment Coach, you will be part of a dedicated team supporting people accessing our services to move towards their employment, education, training and volunteering goals. You will manage a caseload and provide tailored one-to-one support, working with service users to build their skills and confidence, and support them into employment using a strengths-based approach. The role also involves supporting group activities and workshops that help clients take positive steps towards employment. In addition, you will develop and maintain strong relationships with a range of partner organisations that offer employment, education and training opportunities. Through meaningful engagement and guidance, you will support clients to identify opportunities that align with their goals and help them progress towards sustainable employment. 

MAIN TASKS 

• To provide a safe, inclusive and welcoming service for those who are seeking to gain employment opportunities, including exploring goals and available support. 

• To assess and support a one-to-one caseload of clients to develop and review tailored self-development plans, with clear actions that encourage personal responsibility, ambition, and progression towards employment through suitable opportunities and meaningful activities. 

• To support clients with job searches and career development through CV writing, job applications and interview preparation. 

• To encourage ambition and positivity using a strengths-based approach, while working with clients to understand their individual support needs and support progression into employment. 

• To undertake employer engagement activities and support the planning and delivery of job fairs and workshops. 

• To participate in Employment, Training and Volunteering drop-in services and events to allow varied points of access for clients to engage with support, including at the Passage Resource Centre, at Passage accommodation projects and with external partners. 

• To build and maintain a strong network of referral partners and apprenticeship pathways, ensuring the service is accessible to individuals who would benefit from it 

• To build and maintain positive relationships with employment, training and volunteering organisations and partners, including attending off-site networking events 

• To have an understanding of the Universal Credit system and the relationship between employment and benefits, and to encourage clients to seek specialist advice where appropriate to support positive outcomes. 

• In partnership with Fundraising colleagues, develop and implement opportunities for our corporate partners to deliver training or get involved in volunteering.

• To work with the Lived Experience Project Manager to ensure we provide opportunities for clients to get involved in the shaping of the service to further develop the project appropriately. 

• To deliver client work and workshops in line with defined Key Performance Indicators and ensure accurate data inputting on our In-Form database in a timely fashion and produce data for reports as requested.

• To participate in weekly client reception shifts alongside the wider Community Services Team. 

GENERAL RESPONSIBILITIES 

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• To participate in regular supervision, case managements and annual appraisal, and help in identifying your own job-related development and training needs. 

• To ensure that all The Passage policies and procedures are being adhered to. 

• To contribute to the effective implementation of The Passage’s Equity, Diversity and Inclusion Policy as it affects both The Passage and its work with vulnerable adults. 

• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.

• Undertake any other duties that may be required which are commensurate with the role or organisational requirements. 

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, service users and commissioner needs change. Consequently, The Passage will review and revise this Job Description as required in consultation with post holders. 

This person specification sets out the essential abilities and qualities that will be used in the selection criteria for the post. When completing your application form, please address criteria E1 to E6 and K1 to K3 demonstrating your experience and knowledge and give evidence of your experience and abilities. 

______________________________________________________________________ 

EXPERIENCE 

E1 Experience of working in a similar post, either a paid or voluntary capacity, supporting disadvantaged groups to secure employment. 

E2 Experience in supporting individuals to identify their strengths, set personal goals, and take steps towards securing and sustaining employment. 

E3 Experience of managing a complex caseload and working within an evidence-based practice framework to meet targets and Key Performance Indicators. 

E4 Experience of supporting or participating in recruitment opportunities, job fairs and employment events 

E5  Experience of working with a diverse range of partner organisations to achieve positive outcomes. 

E6  Experience of working with databases and recording systems to evidence your work (training will be provided). 

KNOWLEDGE 

K1 Knowledge of Universal Credit and welfare benefits, and the implications when getting back into employment 

K2 Knowledge of initiatives surrounding homelessness and employment 

K3  Knowledge of how to influence and practice positive engagement 

K4  Knowledge of how to support and provide guidance to individuals and how to draw up a personalised development plan 

K5 Knowledge of ways of working with partners to add value and capacity to a service 

Head of Public Affairs

Over the past 2 years, GuildHE has been transforming into the voice for distinctive higher education providers, building our brand on the principle that diversity is necessary for a healthy and vibrant higher education sector.  We have a new look, a renewed energy, and a bold vision for the future of distinctive institutions. Now, we need the final piece of the puzzle: our first-ever Head of Public Affairs. 

This is a landmark appointment for us. As a newly-created role following our recent rebranding, you’ll be building our external presence, taking our fresh identity and the work we’ve undertaken so far to the next level as we seek to double-down on our high-impact advocacy and engagement work.

As our inaugural Head of Public Affairs, you will have a unique mandate to shape the way GuildHE interacts with the world, where you can:

• Own the Narrative: Take our new brand and shape the 'GuildHE voice' across Westminster, the media, and the wider HE sector.

• Build the Blueprint: You will have the autonomy to design our engagement frameworks from scratch—working with the Director of Policy and Strategy to decide how we influence policy and how we best champion the value of specialist education.

• Create a Legacy: Because this is a brand-new headcount, every success will be yours to claim. You are here to build a function that will help define our influence for the next decade.

Who we’re looking for

We’re looking for someone who will champion diversity in higher education. From world-leading arts and agricultural institutions to large and distinctive HE providers who serve their students, industries and communities in innovative ways, you will find the common threads that bind our members and weave them into a compelling national story. You aren’t just representing institutions; you’re representing a vision of a more varied, vibrant educational landscape.

We’re looking for pioneers, who are energised by the phrase, “we haven’t done that before.” We’ve done the work on our look and feel—now we need you to provide the megaphone. If you’re a strategist who loves the 'start-up' energy of building and expanding functions within a respected, established body, we want to hear from you.

This this is the right job for you?  Please send a cover letter explaining that to us (max 2 pgs) and a CV by the deadline.

Application closing date: May 22

Interviews: June 3-4

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

As a second line IT support engineer, you’ll be the go-to contact for IT queries and incidents, supporting staff across the UK. You’ll deliver exceptional customer service while resolving issues across technologies like Microsoft 365, windows, macOS, active directory, Azure, mobile platforms, and video conferencing tools.

You’ll manage, triage and escalate service tickets, manage with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes.

This is a hands-on and varied role ideal for someone with foundational IT experience who thrives in a dynamic environment and is looking to deepen their technical expertise while delivering high-quality customer service.

About you

You’ll have demonstrable skills and experience working in an IT Support role at first or second line. As a key member of our IT team, you’ll be an active team player with the ability to engage with the people who use our IT systems. You’ll have sound problem-solving skills and be thorough in your approach with an excellent eye for detail.

Highly organised, you’ll be able to manage your time and priorities well and be capable of leading on small and medium project and playing a significant role in larger ones.  You’ll have a proactive approach to continual improvement.

You’ll be able to troubleshoot a range of technical issues in a logical and professional way, resolving incidents and problems efficiently while providing high-quality user support.

You’ll have a working knowledge of supporting Microsoft 365 applications, windows and mac operating systems, Microsoft 365 Admin, Azure, active directory, and remote support tools.

Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation.

You’ll thrive working both independently and collaboratively, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities.

If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Location, hybrid working and salary range

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£31,700 to £33,000 per annum London based

How to apply

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date: Tuesday 12 May 2026 9 am 

Interview date: First stage interview week commencing 25 May 2026

 Second stage interview – week commencing 1 June 2026

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

 Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

We are seeking three diligent cleaners to clean our offices, toilets, kitchen/break rooms, residential and all general areas in our premises at Clapham Junction.

The hours of work are 20 hours per week, Monday to Friday either

• 4:00am to 8:00am or
• 9.00am to 1.00pm and 1.00pm to 5.00pm on alternate weeks

As well as having proven experience of cleaning in an office or industrial environment, you will be familiar with Health and Safety procedures relating to cleaning, including COSHH regulations and manual handling. Basic literacy and computer skills are essential in this cleaner role, to complete timesheets, report maintenance and similar communications.

Successful applicants for the Cleaner post will be required to wear personal protective equipment as supplied and to undertake a DBS check.

Salary and Location

• Band CLG, London Spine points 46-44
• Starting salary: £31,639 p.a. rising to £33,334 p.a. pro rata in annual increments (equivalent to £17.95 per hour)
• PCS Clapham

Successful candidates for the Cleaner post will be able to demonstrate:

• Proven experience of cleaning in an office or industrial environment
• Knowledge of health and safety procedures relating to cleaning including COSHH
• Basic numeracy, literacy and IT skills
• Ability to communicate effectively

The main duties of the Cleaner role include:

• Maintaining clean

-toilets, washrooms and showers

-office and common areas

-kitchen and rest areas

• Reporting minor repairs and maintenance faults to line manager

The ability to clean to a high standard, work on your own initiative, meet deadlines, and support the cleaning team are all essential requirements for a successful Cleaner at PCS.

Closing date: at 12 midday on Wednesday 6 May 2026

Interviews will be held at PCS Clapham: Wednesday 20 May 2026

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: CLEANER

Ref: 0826

Grade: CLG, London

Salary:

Spine points 46 - 44

Starting salary £31,639 p.a. rising to £33,334 p.a. pro rata

Location: PCS Clapham

Purpose of the job:

The key purpose of this role is to ensure all offices, services and common areas are kept clean by both scheduled and unscheduled cleaning services.

Responsible to: Cleaning Supervisor

Responsible for: Not applicable

Contacts

External: Not applicable

Internal: Members of staff, tenants and visitors to PCS Clapham

Main duties and responsibilities

1. Cleaning toilets, washrooms and showers

• Empty and clean waste bins and renew bin liners
• Clean and disinfect toilet seats both sides
• Clean and disinfect toilet pans, urinals and hand basins
• Clean and disinfect all fixtures and fittings
• Clean and disinfect floors
• Clean and disinfect shower
• Polish mirrors
• Damp wipe windowsills, skirting boards and ledges
• Damp wipe walls, panels and doors
• Clean and disinfect worktops
• Replenish toilet rolls, hand towels and soap liquid
• Fill out cleaning checklist when completed.
• Report minor repairs and maintenance to line manager

2. Cleaning Office and common areas

• Empty and clean all bins and renew bin liners
• Dust, damp wipe and polish all furniture, windowsills, ledges, skirting boards etc.
• Dust, damp wipe and polish all fixture and fittings
• Clean and dust computers, photocopiers etc
• Remove hand marks etc. from all viewing panels
• Wash cups, glasses and jugs
• Put out water, jugs and glasses in meeting rooms
• Prepare refreshments for meetings
• Clean outside casing of hot and cold drinks machines
• Remove marks from furniture, walls, doors etc.
• Dust window blinds
• Vacuum carpets including stairs
• Clean and mop all hard floors including stairs
• Clean and polish handrails on stairs and landings
• Dispose of all rubbish in the correct manner and designated area
• Dispose of food waste in correct bins.
• Keep the cleaning cupboard clean and tidy
• Replenish consumables in breakout area
• Remove all utensils from meetings once it has finished
• Replenish paper towel and cups
• Prepare refreshments for meetings
• Remove all catering utensils at the end of day (If required)

3. Cleaning Kitchen & Breakout Areas (if required)

• Empty and clean waste bins and renew bin liners
• Clean and disinfect sink and taps
• Clean and disinfect worktops and tabletops
• Clean and disinfect all fixtures and fittings, including fridges & Microwaves.
• Clean and disinfect floors
• Vacuum carpets
• Damp wipe windowsills, skirting boards and ledges
• Damp wipe walls, panels and doors
• Replenish all consumables.
• Report minor repairs and maintenance to line manager

4. Deep clean (if required)

• High - level dust and wash walls
• High - level dust and wash ceilings and vents
• High - level dust and wash furniture
• High - level clean window blinds
• Clean windows
• Clean up after builders and contractors
• Scrub and buff and polish hard floors

5. Clean Carpet (if required)

• Move furniture and equipment
• Use a heavy-duty carpet cleaner and extractor
• Use a carpet scrubbing machine
• Replace furniture and equipment

6. Other

• Reporting minor repairs and maintenance faults to line manager
• Reporting Health and Safety Risks to line manager

7. General

• At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
• Take due and reasonable care of him / herself and others in respect of
• Health & Safety at Work
• PCS is committed to the training and development of all its employees and the post holder has a responsibility to participate
• Act in a manner that enhances the work of PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals.
• Such other duties that may reasonably be required and that are within the level of the responsibility of this post

Progression beyond the minimum spine point is dependent on training and/or duties completed.

Person Specification: CLEANER

Ref: 0826

Date: April 2026

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Proven experience of cleaning in an office or industrial environment
• Deep cleaning procedures
• Carpet cleaning

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Health and safety procedures relating to cleaning
• COSHH storage and use of hazardous materials
• Manual handling

SKILLS

• Basic numeracy, literacy and IT skills
• Ability to communicate effectively
• Ability to work on own initiative
• Ability to work to set deadlines
• Application of diligence within work area

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities -

To plan and implement high quality support and advocacy services for women affected by domestic violence in Solihull. 

To provide one off support and case work to women accessing support in Solihull.

To work within a multi-agency framework to ensure the safety of women is prioritised.

Experience Required -

Providing practical and emotional support to women and children affected by domestic violence.

Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc. 

Developing and maintaining effective working relationships with external agencies.

Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults.

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities - 

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

Experience Required -

Providing practical and emotional support to women and children affected by domestic violence 

Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc. 

Developing and maintaining effective working relationships with external agencies 

Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults 

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.

Doing Good Recruitment is proud to be partnering with the Fundraising Regulator to recruit a Policy Officer to join its Policy Team.

This is a fantastic opportunity that will play a key role in shaping evidence‑based policy, supporting high standards in fundraising, and contributing to work that protects the public while enabling charities to thrive.

The Role

Reporting to the Policy Manager, you’ll be one of two Policy Officers working across a varied and engaging portfolio of work. This is a hands on role suited to someone who enjoys analysing evidence, writing clearly, and working collaboratively across teams and with external stakeholders. You do not need prior experience in policy or standards to be successful in this role.

You’ll be:

• Responding to enquiries from fundraisers 
• Analysing intelligence and data to identify trends and emerging issues
• Supporting the development of policy, standards and guidance
• Producing reports, briefings and public facing materials
• Working with charities, fundraisers, regulators and sector partners
• Representing the Fundraising Regulator at meetings and events

Who We Are

The Fundraising Regulator is the independent, non‑statutory body responsible for regulating fundraising across England, Wales and Northern Ireland. We own and maintain the Code of Fundraising Practice, setting the standards that apply to all fundraising organisations across the UK.

We work collaboratively with charities, regulators and sector bodies to build public confidence in fundraising, protect the public, and support best practice. Our team is around 40 people, including colleagues based in Wales and Northern Ireland.

Our Values

Our work is guided by four core values: learning, quality, supportive and collaborative.

We’re curious and open to new ideas, committed to high standards without perfectionism, and focused on creating a kind, flexible and inclusive working culture. We expect everyone who joins us to share and demonstrate these values.

Our Commitment to Equity, Diversity and Inclusion

The Fundraising Regulator is committed to diversity, equality and inclusion. We want our workforce to be truly representative of the society we are here to support and protect, so that we’re able to regulate effectively. We offer a fair and inclusive recruitment process and a flexible, supportive working environment. 

If you require any part of this application or interview process to be adjusted to accommodate your needs, please let us know.

About You

You may come from a policy, regulatory, analytical, research or similar professional environment. What matters most is your ability to analyse information critically, exercise sound judgement, and communicate complex ideas clearly in writing. You’ll enjoy working collaboratively, managing multiple priorities, and contributing to a small, supportive team.

You’ll have:

• Excellent written and verbal communication skills
• Strong research, analytical and investigative skills
• The ability to interpret and apply standards or legal frameworks
• Confidence building and maintaining effective stakeholder relationships
• High ethical standards and a commitment to integrity

Desirable (but not essential):

• Familiarity with the Code of Fundraising Practice

Benefits

We offer a generous and flexible benefits package, including:

• Flexible and hybrid working
• 27 days’ annual leave, plus bank holidays and three days Christmas closure
• Generous pension contribution from day one
• Enhanced maternity, paternity and sickness pay
• Paid volunteering leave
• Eyecare vouchers
• Cycle to Work scheme and season ticket loans
• Ongoing learning and development
• Employee Assistance Programme

How to apply

We are partnering with Doing Good Recruitment on this appointment. If you require any adjustments to the recruitment process, please do let them know; we’re committed to making this process inclusive and accessible

Purpose 

We are looking for a highly organised Practice and Programmes Coordinator to work as a core member of our Practice and Programmes team.

About us 

New Local has a mission to transform public services and unlock community power. We publish research, lead peer learning, influence government, and work with public sector organisations on some of today’s most pressing issues, informed by our network of 50-plus local authority members.

 All our work is guided by a belief in community power – the principle that communities themselves have the best insight into their own circumstances and should be able to participate in shaping their places and services. We believe that active, empowered communities should be at the heart of a wider shift towards place-based public services and a system focused on prevention, which can lead to better outcomes and a more sustainable system for all.

About you

You will play a vital role supporting the management of our diverse portfolio of projects working as part of the team with a broad range of clients, members, and partners including individual councils, the NHS, and other public and voluntary sector partners to enable them to become more community powered. With some experience in project management, people, and research skills, you will act as the team's administrative engine, working as the organising power behind the team's high-quality delivery of our practice and programme work.

You will be supported to explore and work on your personal and professional development as part of the role, and have the opportunity to build your facilitation skills, working alongside other team members as part of online and in person sessions. From time to time, you will also have the opportunity to support the wider organisation activity including supporting our member network and events programme. 

Your job will incldue:

• Coordinate several projects at the same time, supporting team members to deliver high quality work, on time and within agreed budgets.

• Coordinate project meetings, both internally and externally, capturing key decisions and actions and working with the team to develop effective project management mechanisms to enable smooth delivery.

• Act as a first point of contact for project work, providing timely project management updates for internal and external stakeholders.

• Support the design and delivery of workshops and events, particularly through coordination of logistics (venue, catering, IT, materials needed, etc.) and liaising with our team, clients, and participants to ensure sessions are delivered smoothly.

• Support project leads to prepare high quality, compelling project resources including presentations, reports, and blogs. 

• Support project leads in designing and delivering a range of research activities including desk research, focus groups, interviews, and analysis. 

• Work with New Local’s Finance Officer and Head of Operations & Finance to ensure invoicing, and payments related to the Practice and Programme team’s work are processed in a timely manner.

• Provide support to network and member events, work on internal projects and a range of other activities which support your individual and organisational development.

And more… As part of a small, friendly organisation you’ll have the opportunity to participate in other activities and support the wider development and delivery of New Local’s vision and strategy. 

Please see below for the full job description, person specification and our full list of benefits.

Key dates

• Deadline for applications: 5 May 2026, 9am 
• Candidates contacted for interview: 13 May 2026 
• Online interviews: 20 May (am) or 22 May (pm) 
• Written task: On the same day as interview 
• Start date: As soon as possible 

Do you have a background in supporter care with a passion to deliver excellent Supporter Experience by utilising data? Have you developed procedures to ensure the compliant processing & reconciling of income? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

The Supporter Services Executive (Gifts & Income) will be a key team member of a busy Supporter Services & Standards Team in London.

You will be responsible for:
• Leading on the day-to-day operational management of activities within the Gifts & Income Team.
• Processing and reconciling income for the Fundraising directorate at Sue Ryder, including both electronic and physical donations,
• To help and guide other income processing activities carried out across Fundraising.

The successful candidate will also work closely with the Supporter Services Team Leader (Gifts & Income) on the management of donation compliance and best practice at Sue Ryder.

This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.

Minimum Essential Criteria
• Experience of working within a donation or income processing team
• Experience of carrying out income reconciliation processes
• Experience of designing and implementing basic processes and new ways of working.
• Experience of working on a CRM (Raiser’s Edge or RE NXT desirable)
• Experience of working to and reaching SLAs/KPIs to show good performance
• Experience of carrying out quality checking procedures desirable
• Understanding the importance of placing the supporter experience at the heart of everything we do
• Excellent attention to detail and a strong standard of numeracy

Desirable Criteria
• An understanding of policy and compliance within a fundraising context
• A good understanding of GDPR
• A good knowledge of HMRC Gift Aid procedures and rules

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online 
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.

Closing date: 11th May
Interview date: TBC

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.