Financial reporting manager jobs in Sunbury on thames, surrey

Job Title: Self-Employment Coach

Reporting To: Self-Employment Manager

Salary: £30,900 pro rata (£18,540 actual)

Hours: 21 hours per week

Contract: Permanent

Location: Currently one day in the office in Kings Cross N1 9LG

- working actively in the community for the rest of the week

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of Job

AFK is a national charity creating opportunities for children and young people who are disabled or neurodivergent, to increase their independence, reach their individual potential and remove the barriers they face.

The Self‑Employment Programme is a growing initiative designed to help 18–25‑year‑olds transform their passions, skills and talents into real income‑generating opportunities. Through coaching, group delivery, mentoring, and practical business development activities, the programme provides accessible, person‑centred support to young people who want to pursue self‑employment as part of their pathway to independence.

The Self‑Employment Coach plays a key role in delivering high‑quality, empowering support to young people, working alongside the Self‑Employment Programme Manager to co‑design, deliver and evaluate a dynamic, inclusive and impactful programme.

Overall Job Purpose

To provide structured, person‑centred coaching to young people exploring or preparing for self‑employment. This includes delivering 1‑2‑1 and group sessions, supporting beneficiaries to develop viable business ideas, and helping them access tools, resources and opportunities needed to succeed. The role also contributes to the programme’s administrative, monitoring, partnership and outreach activities.

Working Conditions

The post is 21 hours per week, typically worked between 9:00am and 5:00pm. Contracted working days will be agreed with the Self‑Employment Programme Manager; however, Tuesdays are a mandatory working day. The post holder may occasionally be required to work evenings or weekends depending on programme needs.

The role includes 16.5 days of annual leave, in addition to public holidays.
AFK operates a TOIL (Time Off in Lieu) policy.

Working Relationships

The Self‑Employment Coach will work closely with young people, their families, education professionals, and colleagues across AFK to deliver tailored coaching and support.

The post holder will report regularly to the Self‑Employment Programme Manager and work alongside the Executive Director of Services as required, while actively engaging with external partners to ensure positive and sustainable outcomes for young people.

Principal Responsibilities

Coaching & Programme Delivery

• Deliver 1‑2‑1 coaching, small‑group sessions and workshop activities to support young people’s business development, confidence and skills.
• Work with young people to identify their aspirations, needs and goals, and translate them into practical action plans.
• Support trainees to develop essential components of their business ideas (e.g., value proposition, customer identification, pricing).
• Help young people understand the financial aspects of self‑employment, including budgeting, basic feasibility and potential benefits implications (with support from the Manager where specialist knowledge is required).
• Co‑facilitate specialist sessions with mentors, guest speakers or external partners.

Research & Business Development Support

• Research and suggest suitable platforms, markets and selling opportunities for trainees’ products or services (online and physical).
• Support trainees to understand and test their business ideas, including conducting simple market research and exploring feasibility.

Programme Co‑ordination & Administration

• Maintain accurate records, including session notes, trainee progress, KPIs and monitoring data.
• Contribute to evaluation processes, including collecting feedback, tracking impact and supporting continuous programme improvement.
• Support with scheduling, communication and preparation of delivery materials.
• Assist in maintaining a positive, accessible and inclusive programme environment.

Outreach & Partnerships

• Support delivery of outreach sessions in schools, colleges and community settings, promoting AFK’s offer.
• Develop positive working relationships with external partners, mentors and community organisations to enhance opportunities for trainees.
• Contribute to collaborative work across AFK departments, ensuring consistent communication and alignment with organisational objectives.

General Organisational Responsibilities

• Uphold AFK’s commitment to safeguarding, equality, diversity and inclusion.
• Engage in learning and development opportunities, and participate in supervision and appraisal.
• Carry out any other responsibilities reasonably associated with the role.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As the Interim Director of Services, you will join our Leadership Team as the driving force behind our service delivery and performance, cultivating an inclusive and supportive culture.

The successful candidate will bring strong operational leadership and a deep understanding of mental health services. They will be committed to building trusted, empowered teams and strengthening authentic partnerships that reflect the diversity and needs of our local communities.

The Interim Director of Services will have overall responsibility for the strategic oversight and operational management of MindTHNR services, ensuring services are user-led, safe, evidence-based, and sustainable. Working as part of the Leadership Team and reporting directly to the Chief Executive, you will champion the internal culture at MindTHNR, specifically driving forward our commitment to being a truly anti-discriminatory and inclusive organisation and creating space for honest conversations and feedback.

We are looking for a candidate who has demonstrable experience in a senior operations role and is excited by the challenge of leading high-impact and successful operations teams.

Job Title: Finance Business Partner

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London). The role will also be considered on a fully homeworking basis.

Salary: £47,701.95 per annum plus £3000 London Weighting (which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Fixed Term (until April 2027)

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Finance Business Partner on an interim fixed term contract basis during a period of significant change for the charity. 

Refuge is transforming the way it manages its finances, modernising all aspects of financial management across the organisation with the implementation of a new finance system.

We are looking for an experienced Finance Business Partner to cover this Interim Fixed Term Maternity cover contract, you will bring a deep understanding of delivering a modern finance partnering service, ideally in a charity or housing association setting.  As the Finance Business Partner in this very hands-on role, you will manage and carry out all aspects of business partnering, preparation of monthly management information and insights to meet the needs of our colleagues across the organisation.

This is an exciting time to join an organisation which provides crucial services to women and children, helping us build our capabilities and make a significant contribution. This is a fixed term contract role and will allow you to focus on delivering what we need in the short term, whilst putting in the foundations for the next stages of financial transformation.

If you are inspired by our mission and would like to bring your skills and energy to our work, we look forward to receiving your application.

Closing Date: 09:00am 26 May 2026

Interview Date: Week Commencing 8 June 2026

Prospectus is delighted to be recruiting for a Finance Business Partner (Grants) to join an impactful philanthropic initiative working to tackle the nature and climate crisis. This is a permanent, full time vacancy with the organisation operating a hybrid working policy, remotely and from their London office once per week.

The Finance Business Partner (Grants) will play a key role is strengthening collaboration between Finance and Grants teams, supporting the effective financial management of the grants portfolio. The role will focus on building strong relationships with Grants stakeholders, developing a solid understanding of the granting process and providing clear, timely financial information to support informed decision-making. The role acts as a link between Finance and Grants, translating financial data and meaningful insights for Grants teams, while ensuring financial considerations appropriately reflected in granting decisions.

The successful candidate will be an experienced finance professional with strong experience of business partnering, financial modelling and forecasting, management reporting and data analysis, and grant finance management. You will also have exceptional communication skills with the ability to engage with stakeholders at all levels.

Please submit your CV only in the first instance. Following your application you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.  

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

SUMMARY

Position Title:  Head of / Associate Director of Organising & Campaigns (2 roles)

Level: Level 6 - 7 (Depending on experience)

Salary: £40, 000 - 55, 000 (FTE yearly/depending on experience/salaries under review as part of our ongoing pay review process)

Reports to: Director of Organising and Campaigns

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term contract for 2 years with potential for Part time (e.g., 32hrs/weekly) options

Hours: TAA has flexible working hours, with some expected evenings (e.g., one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible (with consideration for notice period)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action and change.

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply.We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

ABOUT THE ROLE

In a context of the rise of the far right, increasing inequality, and climate disaster, The Advocacy Academy is growing to meet this moment. 

As part of this, we are expanding our Organising and Campaigns Team, looking to recruit two senior and experienced organisers and campaigners who are able to build the leadership of young people to enable them to turn the resources they have into the power they need to make the change they want. We have raised the funds needed to resource this growth and know what needs to be done. There are three key areas of responsibility:

1. Oversee and deliver TAA’s member-led organising campaigns
2. Play a lead role in delivering our Coalition Campaigns
3. Oversee our HOST programme, our in-house campaign accelerator and fiscal hosting programme

But there are several ways we could divide up the work into people’s roles. So, instead of splitting this up in advance ofapplications, we are asking candidates to apply first, and then dividing up the responsibilities into two coherent roles based on the best candidates that apply.

AREAS OF RESPONSIBILITY

The following responsibility areas will be divided between the two roles based on candidates’ strengths. 

1. Oversee and deliver TAA’s member-led organising campaigns

• Support members to develop and select key campaigns to prioritise on the basis of:
  • People: What our young people want and need to learn to support their growth as organisers and leaders in their own right.
  • Power: How we want and need to build power together
  • Change: Where there is an opportunity to win material change on the important issues of the day that directly affect our young people and others.
• Once campaigns are selected, you will support members to design clear-sighted campaign strategies to achieve objectives under the three categories above.
• You will then support members to deliver on these strategies, with the necessary campaign infrastructure to ensure it succeeds, including meetings, briefings, comms outputs, creative public action, aligning with allies, and negotiating with key targets.

2. Play a lead role in delivering our Coalition Campaigns, including but not limited to our Climate Coalition (Roots to Rise) and Gender Coalition (name tbc):

• Work closely with the Programme’s Team to develop and deliver organising and campaign training for key partner organisations, helping them to embed organising practices into their work, and support their young people to be organisers in their own right.
• Support the Programme’s Team and partners to develop and select key campaigns to prioritise on the basis of:
  • People: What our young people want and need to learn to support their growth as organisers and leaders in their own right.
  • Power: How we want and need to build power together
  • Change: Where there is an opportunity to win material change on the important issues of the day that directly affect our young people and others.
• Once campaigns are selected, you will support partners and members to design clear-sighted campaign strategies to achieve objectives under the three categories above.
• You will then support members to deliver on these strategies, with the necessary campaign infrastructure to ensure it succeeds, including meetings, briefings, comms outputs, creative public action, aligning with allies, and negotiating with key targets.

3. Oversee our HOST programme, including but not limited:

• Work with the Director of Oraginising and Campaigns to set the strategic direction and priorities for the HOST Programme.
• Proactively build relationships with our HOSTed groups and coach them to develop their leadership. This involved holding regular 1:1s and relational meetings that strengthen our connection and help them to identifyand act on their developing political interests and to plug them into relevant opportunities for growth at TAA and our wider networks.
• Identify opportunities to improve our offer to HOSTed groups and support them to tackle challenges they face. This includes developing a clear understanding of their aims and needs, and how their and our resources can be used creatively to help deliver these effectively.
• Oversee the Lead Campaign Organiser’s efforts to ensure our HOST Programme runs like a well-oiled machine by pulling in the right people at the right time to ensure key milestones are met.
• Oversee the budget for the HOST Programme, ensuring that all activities are run within financial targets, working with the Programmes leadership team to identify efficiencies and savings, checking in regularly with the Head of Organising and Campaigns and relevant senior colleagues to escalate any risks or opportunities that might arise.

4. Be a key member of the Organising and Campaigns Team, including but not limited to:

• Support efforts to set the strategic direction and priorities for the Organising and Campaigns Team each financial year.
• Proactively develop an interest in the impact of political, socio-economic and sector specific changes that could impact the HOST Programme, department and TAA in general.
• Support the Director of Organising and Campaigns and Head of Organising and Campaigns with the management and mitigation of organisational risks presented by the Programme by escalating issues within a timely manner and supporting them with problem solving.
• Support colleagues in the Organising and Campaigns team to run events, training programmes and other key activities to deliver on departmental aims.

5. Support our members to learn and grow as organisers in their own right, including but not limited to:

• Proactively build relationships with our members and grow our membership, through holding regular 1:1s and relational meetings that strengthen campaigns but more importantly help them to identify and act on their developing political interests and to plug them into relevant opportunities for growth at TAA and our wider networks.
• Hold a list of members that you are the relationship lead for, developing and delivering a live learning plan with many of them, supporting them to become powerful organisers.
• Work closely with the Programmes and Community teams to set trajectories and expectations for a young person’s campaigning and organising journey, their starting point coming into TAA, and the training and support they need.
• Facilitate workshops and meetings, holding space effectively and designing and delivering creative learning journeys for young people.

6. Culture, values and wider strategy and mission. Hold Functional or senior responsibilities for driving the achievement of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives, including but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action
• Enabling and lead effective cross-departmental collaboration, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and model a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively developing others and building leadership capacity within your area
• Taking responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA transformative culture

7. Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective 
• implementation, continuous improvement and alignment with wider organisational standards
• You will support Programmes and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals

A BIT ABOUT YOU

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You have a deep understanding of, and a personal connection to, issues of social justice. You are attuned to how injustice affects young people and marginalised communities, and are well-informed on the key challenges they face, and are committed to driving meaningful change.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

IDEAL SKILLS & EXPERIENCE

• At least 5 years of experience in organising and campaigning on issues of social justice and/or 
• At least 5 years of experience in supporting people to be more confident and comfortable developing and implementing organising or campaign efforts.
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Confidence working in a fast-paced environment 
• Experience with our existing systems e.g., Gmail/ Google Doc/ Google Sheets/ Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Head of/ Associate Director of Organising & Campaigns roles (2 roles); it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Organisers support our members to organise and campaign on issues that matter to them. Tell us about an organising effort or campaign you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• Our Organisers support our members to identify and act on their developing political interests, including helping them to be more confident and comfortable developing and implementing organising strategies. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• Include anything else you would like us to know as we consider your candidacy for the roles.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES

• Closing Date: The deadline for applications 25th May 2026 by 10am.
• Task: If shortlisted you may be required to develop and present an outline of organising strategy on a topic shared in advance.
• First Round of Interviews: will be scheduled for 2nd & 3rd June 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 10th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

ONLINE OPEN HOUSE

Any questions? Give us a call. If you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about, we are happy to do 15-20 mins exploratory phone call, including trying to find time with the Director of Organising and Campaigns if the questions are helpful. Contact us using the email on the JD if you would like to explore further.

A NOTE ON USING AI TOOLS IN YOUR APPLICATION 

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised. 

 We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

 

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

The Key Relationships programme sits at the heart of Greenpeace UK’s fundraising, securing the philanthropic investment that powers its campaigning work. The team raises around £15–16 million annually from major donors, trusts and foundations, and legacies, contributing significantly to the organisation’s wider fundraising income of approximately £37 million.

The Individual Major Gifts programme is a core part of this, driving income from high-value supporters including high-net-worth individuals and family foundations. Sitting within a collaborative structure alongside trusts and foundations, it reflects the increasingly blended nature of donor giving.

We are now seeking a Head of Major Gifts (Individuals) to lead this important area. Reporting to the Deputy Fundraising Director, Key Relationships, you will jointly lead the major gifts function alongside the Head of Major Gifts (Trusts & Foundations), combining strategic leadership with hands-on fundraising. You will jointly lead a team of Major Gifts specialists while personally managing a portfolio of the organisation’s most significant donors, securing six- and seven-figure gifts. You will also lead Greenpeace UK’s contribution to a high-profile global capital campaign to raise €100 million, helping fund a pioneering fossil fuel–free ship and accelerate climate and biodiversity work.

As Head of Major Gifts (Individuals), you will:

• Develop and deliver the major gifts strategy, driving ambitious income growth aligned to UK and global priorities
• Lead Greenpeace UK’s contribution to the €100M Global Capital Campaign, translating global strategy into UK delivery
• Personally cultivate and secure transformational gifts from high-net-worth individuals
• Line manage the Major Gifts Manager and wider team alongside the Head of Trusts & Foundations, creating a high-performing, collaborative and values-led culture
• Oversee pipeline development, prospect research and donor stewardship to ensure sustainable growth
• Work across fundraising, campaigns and communications to develop compelling donor propositions
• Influence senior stakeholders, trustees and international colleagues to maximise major donor engagement
• Manage budgets, performance and reporting, ensuring delivery against ambitious financial targets
• Contribute to the leadership of the wider Key Relationships programme and organisational direction

Essential skills and experience:

• Significant experience in senior-level major gifts fundraising with a track record of securing six- and seven-figure gifts from U/HNWIs.
• Experience of leading fundraising strategy and delivering sustained income growth.
• Demonstrated experience of leading, developing, and motivating teams, with a proven track record of achieving high performance.
• Experience of working with senior stakeholders, trustees, and high-net-worth individuals.
• Strong understanding of international or capital campaign fundraising, with direct experience a distinct advantage.
• Experience of managing budgets and meeting ambitious financial targets.
• Knowledge of, or experience working in, the environmental, climate, or biodiversity sectors is a distinct advantage to enable credible and insightful engagement with expert colleagues, partners and donors

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. To find out more, including the many ways that diversity and inclusion is encouraged and promoted at Greenpeace UK, please click here.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme - see applicant pack for details.

Employee benefits

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Main Role & Responsibilities

The Director of Income Generation will lead the charity’s fundraising and income generation strategy with a particular focus on securing, managing, and growing funding linked to gambling, gaming and wider digital harm prevention, including funding overseen or commissioned via the Office for Health Improvement and Disparities (OHID).

This is a senior leadership role which sits on Ygam’s Senior Leadership Team (SLT) with responsibility for developing a diversified, sustainable income portfolio that enables the charity to deliver high-quality, UK-wide evidence-informed prevention activity aligned with national public health priorities.

The successful candidate will lead and empower a high-performing fundraising team, foster innovation, and build strong relationships with donors, funders, partners, and stakeholders across the UK. You will provide strategic direction and inspirational leadership across all income-generating activities, ensuring long-term financial resilience while upholding the charity’s values, reputation, and commitment to excellent supporter experience.

Working closely with the Chief Executive, Trustee Board, and Senior Leadership Team, you will shape organisational strategy, influence decision-making, and act as an external ambassador for the charity.

 

Who are we looking for?

We are looking for a strategic, values-driven fundraising leader with a strong track record of delivering income growth across multiple fundraising and business development streams.

You will bring credibility in working with or alongside public bodies such as OHID, or similar national commissioners and/or major funders, and demonstrate a clear grasp of the accountability, evaluation, and assurance requirements associated with levy-funded or statutory funding.

You will be an inspiring people manager, a confident communicator, and a credible senior leader who enjoys building relationships and making things happen at pace

The successful candidate will possess both strategic insight and hands-on experience, be networked across the charitable funding sector, combining commercial thinking with a deep understanding of the UK charity and fundraising landscape.

You will be a confident senior leader who combines strategic vision with operational rigour, has excellent stakeholder management skills. A commitment to evidence, impact, evaluation and collaboration will be central to your approach.

Above all, you will be motivated by our cause and committed to ethical, inclusive, and supporter-centred fundraising and wider income generation.

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to age well in Wandsworth.

Our charity is growing and we are now seeking a calm, professional and organised Finance Assistant for our Head Office to help our small team become even more efficient in serving older residents in the borough. 

Ability Housing is a not-for-profit organisation dedicated to providing high-quality, accessible, and sustainable homes for people who need them. We focus on enabling independence and improving quality of life, and we are proud of the positive impact our properties have in communities across the South of England.

As we continue to invest in and maintain safe, modern, and energy-efficient homes, we are looking for a skilled Building Surveyor to join our friendly and purpose-driven team.

The Role

As a Building Surveyor at Ability Housing, you’ll play a key part in managing the condition, safety, and ongoing improvement of our property portfolio.
You will:

• Carry out property inspections, stock condition surveys, and diagnostic assessments
• Produce clear technical reports and specifications for repairs, planned works, and adaptations
• Manage contractors, oversee works on site, and ensure compliance with regulations and internal standards
• Support residents by resolving property issues and providing professional advice
• Contribute to planned maintenance programmes and sustainability initiatives
• Ensure health and safety, compliance, and quality assurance across all projects
• Ensure expedient and cost effective Void turn around

This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and making a genuine difference to residents’ lives.

About You

• We’re looking for someone who is:#
• Professionally qualified or working towards a relevant surveying qualification (e.g., RICS, CIOB)
• Experienced in property maintenance, building surveying, or construction within social housing or a similar environment
• Confident producing technical specifications, reports, and costings
• Knowledgeable in building pathology, construction legislation, and health & safety
• Customer-focused, organised, and able to manage multiple priorities
• A strong communicator who works well with colleagues, contractors, and residents
• A full driving licence is essential, as frequent travel between sites will be required.

What We Offer

• Competitive salary and generous benefits package
• 25+ days annual leave plus bank holidays
• Flexible working arrangements
• Pension scheme
• Training and professional development support
• A supportive, inclusive, and values-led working culture
• The chance to make a real difference every day

SUMMARY

Position Title:  Head of Digital Organising & Communications

Level: Level 6

Salary: £40, 000 - 46, 000 (FTE yearly/depending on experience/salaries under review as part of our ongoing pay review process)

Reports to: Director of Organising and Campaigns

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term contract for 2 years with potential for Part time (e.g., 32hrs/weekly) options

Hours: TAA has flexible working hours, with some expected evenings (e.g., one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible (with consideration for notice period)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action and change.

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply.We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

ABOUT THE ROLE

In a context of the rise of the far right, increasing inequality, and climate disaster, The Advocacy Academy is growing to meet this moment. As part of this, we are expanding our Organising and Campaigns Team, including recruiting an experienced Digital Organiser.

This person will lead the design and implementation of an ambitious digital organising approach, including building out our base online and supporting campaigns to amplify our message and deliver the tangible wins we are pushing for. The work will be supported by up to five of our ‘changemakers’ - young people who will be paid to support our digital organising alongside their other work or study.

AREAS OF RESPONSIBILITY

1. Oversee and deliver a Digital Organising Strategy within TAA, including but not limited to:

• Working with the SLT to set the strategic objectives and direction of your area of responsibility in relation to the broader growth of the organisation, ensuring appropriate resources, KPIs and relevant tools are in place to assess progress and make judgements on priorities. 
• Taking the lead on decision-making and problem-solving for all considerations relating to the area of responsibility, working with your department director and SLT around overlapping projects.
• Understanding the impact of socio-economic and sector specific changes that could impact the department, including wider trends around digital organising and campaigns.
• Supporting the department director with the management and mitigation of organisational risks by escalating issues within your department in a timely manner and supporting them with problem solving.

2. Lead on TAA’s digital organising approach, implementing online strategies as part of our campaigns, growing our membership, supporting our fundraising and building the systems needed to support these initiatives, including but not limited to:

• Leading the development and implementation of digital organising strategies as part of our youth-led organising campaigns, and support members and wider supporters to take action to deliver material change on issues that matter to our membership.
• Leading the development and implementation of digital strategies to deliver membership growth, working alongside colleagues to track and achieve key target numbers. 
• Leading the development and implementation of online member journeys, from initial touch points with TAA through to leaders of our youth movement.
• Ensuring the right digital platforms and technology (including website, WhatsApp, CRM, email, social media) are used to facilitate the effective and efficient delivery of key objectives
• Supporting the crafting and implementation of campaign messaging and content to support our campaign aims.
• Supporting the Development Team to create and implement key digital mechanisms to fundraise, including with individual donors, HNWIs, corporate donors and international funders).

3. Lead on TAA’s communications, storytelling and engagement work, ensuring we have a clear, consistent and effective narrative that reaches people, including but not limited to:

• Leading the strategic direction of TAA’s storytelling work, ensuring narrative change is embedded across the programme and rooted in the lived experience, values, and leadership of our communities.
• Coordinating the distributed communications efforts by different teams, ensuring consistent, high-quality outputs across all channels.
• Overseeing the development and delivery of multimedia content that shifts public understanding and showcases the impact of youth organising.
• Providing editorial oversight and creative leadership to ensure our digital storytelling is coherent, compelling, values-aligned, and responsive to the external environment.
• Supporting and advise the senior leadership team on narrative risks, opportunities, and emerging digital trends relevant to our movement goals.

4. Support our members to learn and grow as digital organisers in their own right, including but not limited to:

• Proactively build relationships with our members and grow our membership, through holding regular 1:1s and relational meetings that strengthen campaigns but more importantly help them to identify and act on their developing political interests and to plug them into relevant opportunities for growth at TAA and our wider networks.
• Hold a list of members that you are the relationship lead for, developing and delivering a live learning plan with many of them, supporting them to become powerful organisers.
• Work closely with the Programmes and Community teams to set trajectories and expectations for a young person’s campaigning and organising journey, their starting point coming into TAA, and the training and support they need.
• Facilitate workshops and meetings, holding space effectively and designing and delivering creative learning journeys for young people.

5. Be a key member of the Organising and Campaigns Team, including but not limited to:

• Support efforts to set the strategic direction and priorities for the Organising and Campaigns Team each financial year.
• Proactively develop an interest in the impact of political, socio-economic and sector specific changes that could impact the HOST Programme, department and TAA in general.
• Support the Director of Organising and Campaigns and Head of Organising and Campaigns with the management and mitigation of organisational risks presented by the Programme by escalating issues in a timely manner and supporting them with problem solving.
• Support colleagues in the Organising and Campaigns team to run events, training programmes and other key activities to deliver on departmental aims.

6. Culture, values and wider strategy and mission. Hold senior accountability for driving the achievement of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives, including but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action
• Enabling and lead effective cross-departmental collaboration, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and model a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively developing others and building leadership capacity within your area

7. Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• You will support Programmes and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals

A BIT ABOUT YOU  

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You have a deep understanding of, and a personal connection to, issues of social justice. You are attuned to how injustice affects young people and marginalised communities, and are well-informed on the key challenges they face, and are committed to driving meaningful change.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

IDEAL SKILLS & EXPERIENCE  

• At least 2 years of experience in digital organising and campaigning on issues of social justice and
• At least 2 years of experience in direct content creation
• Strong written, verbal and visual (graphic, video or other) communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Gmail/ Google Docs/ Google Sheets/ Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Head of Digital Organising & Communications; it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Organisers support our members to organise and campaign on issues that matter to them.Tell us about a digital organising effort or campaign you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• Our Organisers support our members to identify and act on their developing political interests, including helping them to be more confident and comfortable developing and implementing organising strategies. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• Include anything else you would like us to know as we consider your candidacy for the roles.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES

• Closing Date: The deadline for applications 31st May 2026 by 10am.
• Task: If shortlisted you may be required to develop and present an outline of organising strategy on a topic shared in advance.
• First Round of Interviews (online): will be scheduled for 9th & 11th June 2026 (Dates are subject to change).
• Second Round of Interviews (IRL): will be scheduled for 24th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

ONLINE OPEN HOUSE

Any questions? Give us a call. If you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about, we are happy to do 15-20 mins exploratory phone call, including trying to find time with the Director of Organising and Campaigns if the questions are helpful. Contact using the email on the JD if you would like to explore further.

A NOTE ON USING AI TOOLS IN YOUR APPLICATION

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised. 

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

About us:

Our vision is for everyone affected by the heart muscle disease cardiomyopathy to lead long and fulfilling lives. We work towards this goal by providing information, advice and support to anyone affected by cardiomyopathy and by raising awareness of the condition. We also work to improve the diagnosis and management of cardiomyopathy and promote medical research. The charity has ambitious plans for the future which will see it doing even more to make a lasting difference to the lives of people affected by cardiomyopathy. To achieve these plans the charity must be able to raise the income that it needs and to develop a strong and vibrant community of supporters. We are looking to recruit a dynamic and ambitious individual with a passion for fundraising.

Job Outline:

The Fundraising Officer will be responsible for leading our community fundraising programme, by generating income through the fundraising activities of individuals and community groups. The Fundraising Officer will build strong, supportive relationships with fundraisers, delivering excellent stewardship to inspire long-term engagement and maximise income, including through celebratory giving and annual campaigns. The role will also involve engaging with the local community and supporting some challenge event fundraising.

Key responsibilities

• Lead and develop our community fundraising programme, providing excellent, tailored stewardship to community fundraisers, developing meaningful and long-lasting relationships, always maximising income potential.

• Lead on our annual community fundraising campaigns.

• Oversee and grow celebratory fundraising income ensuring supporters are inspired and well supported.

• Manage and develop relationships with schools and other community groups, providing resources and support to maximise their fundraising success.

• Engage proactively with the local community to raise awareness of the charity and increase participation in fundraising activities.

• Support ad hoc challenge event fundraising, ensuring a high-quality experience for participants and strong income generation.

• Achieve income targets in line with the organisation’s financial requirements.

• To maintain and manage community fundraising participant data on the charity’s database.

• To develop fundraising materials and content for community fundraising communications via

letter, email, magazine, website and social media.

• To share information and updates on community fundraising within the organisation to ensure

all staff are aware of activities.

• To represent Cardiomyopathy UK at events as required, including out of office hours.

 

We have an exciting opportunity for two Product Owners to join our fantastic Customer, Technology and Change team, to be responsible for maximising the value delivered across COTS and SaaS products.

These newly created roles will be working closely with business system owners, technical teams, and stakeholders across our organisation to define the product vision, lead backlog management, and ensure that the product families evolve in line with organisational strategy, user needs, compliance standards and operational requirements.

This role acts as the voice of the business within product squads, ensuring enhancements and configurations to COTS/SaaS platforms are user-centred, scalable, secure, and aligned with RBLs wider mission. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Product Management Team Leader, key responsibilities will include:

- Define, refine and continuously communicate the vision and roadmap for assigned COTS/SaaS product families, ensuring alignment to organisational strategies
- Translate strategy and business needs into clear product direction that improves efficiency, adoption, user experience and organisational outcomes
- Own and manage the product backlog, ensuring items are clear, prioritised and deliverable
- Build strong relationships across functional areas (e.g., Fundraising, Welfare, Membership, Operations, Digital, Data, Technology)
- Ensure COTS/SaaS features and configurations are clearly defined, documented and understood across delivery teams
- Maintain awareness of operational risks, system dependencies, data protection requirements, accessibility standards and security controls

You will have demonstrable experience as a Product Owner, or similar, in digital, technology or product led environments. You will have hands on experience of a leadership role in Agile teams, a strong understanding of product management practices and experience working with COTS/SaaS applications including configuration, lifecycle management and vendor engagement.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.

The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.

Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.