Head of operations and safeguarding jobs
We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 15th March 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): w/c 23rd March 2026 (to be confirmed)
For more information about the role, please download our Recruitment pack from our Careers website.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Ormside Mill Residential Centre Manager
Grade 7 Point 26 – 30, £34,795- £38,059. (Full Time 35 hours, Permanent)
Introduction
Greater Manchester Youth Federation (GMYF) is a long-established charity running vibrant youth centres across Greater Manchester. We’re dedicated to raising aspirations and creating opportunities for young people, especially those facing disadvantage, through exciting activities, outreach, and outdoor adventures. Our approach champions youth voice, inclusion, and building confidence and resilience. We offer outdoor education, including residentials at our own Ormside Mill site in Cumbria and other sites nationwide. Ormside Mill Residential Centre (ORC) is a unique and charming residential environment where children and young people can experience outdoor learning, personal development, and safe adventure. We aspire for ORC to be a centre of excellence in residential youth work.
Purpose of Role:
The Centre Manager is responsible for the effective leadership and management of Ormside Mill Residential Centre (ORC), including all Health and Safety, estate management, operations and bookings. The postholder will ensure high-quality, inclusive, and safe delivery of youth work activities, aligned with our organisational values and mission.
GMYF is committed to safeguarding and promoting the welfare of young people.
The successful candidate will be required to undertake an enhanced DBS check. We welcome applications from all sections of the community and are committed to equality of opportunity. We will make reasonable adjustments for candidates with disabilities. All personal data will be processed in accordance with GDPR.
Key Responsibilities:
Leadership and Management
- To support the CEO in the delivery of our mission, in line with our values and ambition.
- Oversee daily operations of Ormside Mill Residential Centre, ensuring high service standards and smooth handover/takeover procedures.
- Line manage staff associated with the centre, such as the grounds keeper, housekeeper and finance assistant.
- Manage and administer all bookings and reservations for the Ormside Mill Residential Centre, maintaining an organised and efficient system.
- Provide onsite ‘take over’ and ‘hand over’ arrangements for groups, including providing oversight of activities with freelance instructors etc.
Safety, Quality and Compliance
- To ensure they have up to date Safeguarding knowledge and to promote GMYF safeguarding culture.
- Responsible for safe, inclusive practice in all areas of ORC work, through supportive line management of key staff, user and contractor briefings and operations. Be responsible for compliance with health and safety regulations including Fire Safety, Legionella, Contractor Management, vehicle maintenance etc.
- Manage and complete documentation for inspections or quality marks such as AHOEC, Evolve, AALA Licence etc. ensuing readiness for audit and compliance, including supporting the Chief Instructor with kit management and storage.
- To be responsible for a detailed estates plan that sets out key compliance requirements and their successful management within a 12-month period and beyond.
Administration and Organisation
- Represent the organisation in external networks and partnerships related to residential and youth work, including building positive relationship with local residents.
- Collaborate with delivery teams to populate the forecast events and resource demand.
- To identify, submit and secure external funding to support our endeavours, via grants or individual benefactors.
- To promote environmental sustainability, appropriate waste management and care for the environment.
- To be responsible for the production of regular and accurate reports such as the Annual Report, User Satisfaction reports, etc.
- Responsible for the vetting, compliance and expectations for freelances staff, in line with GMYF values.
Person Specification
ESSENTIAL
Qualifications & Technical Competence
- Current First Aid qualification or commitment to obtain within 3 months
- Relevant qualification in youth work, education, or a related field, with a focus on residential and youth centre management.
- Experience of working within AALA or similar regulatory frameworks.
- L3 Safeguarding qualification working with young people or commitment to obtain within 1 month
Experience
- Proven experience in developing and ensuring the quality of programmes and activities within residential centres.
- Excellent communication, IT, and interpersonal skills to effectively coordinate with staff, volunteers, and external partners.
- Proven ability to work independently and lead an effective team.
- Experience of risk management and developing safe systems of work in residential and youth settings.
- Experience of working with young people from diverse backgrounds, including those facing disadvantage or additional barriers.
- Experience using data systems to manage bookings, track maintenance, and monitor programme outcomes.
- Experience using data systems to manage bookings, track maintenance, and monitor programme outcomes.
- Experience to manage the centre budget, reporting on time and accurately on all financial matters.
Skills and Attributes
- Strong leadership, organisational, and communication skills.
- Ability to plan and deliver inclusive, engaging, and developmentally appropriate programmes.
- Confidence in decision-making, particularly in dynamic outdoor environments.
- Ability to work collaboratively within a youth work and multi-disciplinary team.
- Commitment to equality, diversity, safeguarding, and youth-centred practice.
DESIRABLE
- Hold a NEBOSH Certificate in Occupational Health and Safety or equivalent, demonstrating a solid foundation in health and safety principles and practices.
- Completion of IOSH Managing Safely course or similar, equipping you with the essential skills to manage health and safety effectively within a residential centre and youth club environment.
Other Requirements
GMYF is committed to safeguarding and promoting the welfare of children and young people. An Enhanced DBS is required for this post. We welcome applicants from all backgrounds.
This is a UK-based post and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering email.
Please let us know if you need us to make any reasonable adjustments during the application or recruitment process and we’ll be happy to support you.
- Closing date for applications: 13th March 2026
- Interview date: 18th March 2026
- Start date: As soon as possible
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Maypole Project, every small action contributes to a family’s strength, stability and hope. As our Operations Officer, you’ll be the person who quietly but powerfully keeps that support flowing – ensuring our team can be there for children with complex medical needs and their families when they need us most.
This role sits at the heart of our organisation. You’ll be the steady hand behind the scenes, making sure our office runs smoothly, our staff feel supported, our policies stay sharp, and our environment is safe and welcoming for everyone who walks through the door. You’ll provide support to the CEO and team leads, helping them deliver the very best support to families.
You’ll manage the rhythm of day‑to‑day operations: from coordinating office needs and liaising with IT and telecoms providers, to ensuring the right resources are where they’re needed. Your eye for organisation will help keep our budgets on track, our shared inboxes responsive, and our essential administration running with calm efficiency.
A key part of your work will be within HR support—helping coordinate recruitment, onboarding new colleagues, maintaining records, and making sure staff feel welcomed and prepared from day one. You’ll also play a vital role in keeping our policies current and meaningful, working closely with the CEO to maintain our review cycle and ensure that information is clear and accessible across the organisation.
Health, safety, environment and fire safety (SHEF) responsibilities form another important strand. You’ll take the lead in maintaining compliance across the organisation, ensuring risk assessments are up to date, first aid provision is well‑stocked, and our premises and equipment remain safe, functional and fit for purpose.
This role is ideal for someone who enjoys variety, thrives on organisation, and cares about being part of a charity that puts families front and centre. You’ll collaborate across teams, support events and activities, champion equity and inclusion, and contribute to a culture that values compassion, professionalism and shared purpose.
At The Maypole Project, every role matters—but few touch as many parts of the organisation as this one. If you want to make a meaningful impact every day, not just through what you do but through how you enable others to do their best work, this is a place where you can truly make a difference.
We support children and young people with complex medical needs and their families.
The client requests no contact from agencies or media sales.
The Opportunity
The Finance and Operations Manager will provide financial expertise and support the Head of Finance & Operations (HFO) to deliver high quality financial management in budgeting, forecasting, and monthly reporting.
The role will also support the HFO in the organisation's operations functions, ensuring that legal and operational governance is delivered on time and to a high standard, that SMF is is compliant in Health & Safety (H&S), General Data Protection Regulation (GDPR), insurance and other operational matters. The role holder will provide support leadership on the organisation's IT function and deliver training to all teams in matters concerning finance and operations.
Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.
When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle – depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.
Contract: Full-time, Permanent
Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares.
Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.
Key Responsibilities:
1. Finance:
- Oversee the day-to-day financial management and cash flow of the Social Mobility Foundation (SMF) working closely with the HFO, Chief Executive Officer (CEO) and Operations team.
- Ensure that our accounting software is consistently up to date with the correct information.
- Work with the HFO on management information to enable the SMT and trustees to monitor progress and performance, make effective decisions and plan for the future.
- Financial information to support income development including budgets, income tracking and analysis and funder reports.
- Support the development of the annual organisational budget with the HFO, in liaison with the CEO and management team and provide support in developing departmental / project budgets as relevant.
- Manage how the organisation applies and reports on VAT.
- Alongside our appointed accountants prepare Year End accounts, end of project accounts, and work with the appointed accountants to ensure the Accounts are completed, approved, and filed on time.
- Manage and improve our financial systems and procedures, streamlining internal processes to ensure they are effective and safeguard the finances of the organisation.
- Devise and implement effective and efficient procedures, including the introduction of a purchase order system and a new ethical procurement policy.
- Maintain the payroll function of the organisation and be the lead point of contact with our external payroll provider.
- Conduct reviews and evaluations for cost-reduction opportunities.
2. Operations:
- Support the Data Protection Officer (the HFO) for the organisation, in liaising with the Information Commissioner's Office (ICO) appropriately, ensure that all staff and volunteers are aware of and trained in the relevant Data Protection policy and procedures, and ensure that the organisation meets its Data Protection requirements.
- Support the HFO in overseeing operational matters such as insurance, H&S, buildings maintenance and asset register; work closely with the management team to ensure awareness, compliance, and procedures that are effective and efficient for staff and volunteers. Where appropriate, escalate concerns and issues to HFO.
3. Strategic Responsibilities:
- Work closely with management and trustees to provide and develop financial and operational expertise; contribute appropriately to the development and management of organisational strategies, service proposals and development of the organisation.
- Lead on the appropriate understanding and training at each level of the organisation on how operational and financial systems work and support their role.
- Ensure that financial and operational policies and procedures meet the highest standards, reflect the charity’s ethos effectively and support the organisation’s strategic development; champion inclusivity (including Equity Diversity and Inclusion (EDI)) and sustainability (in the widest sense).
4. Line Management
- Day-to-day people management
- Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work
- Review work outputs, monitor and quality assure work
- Manage and report on performance; deliver performance reviews
- Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth
- Recruit and induct new team members
- Reasonably support well-being: provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports
See attached job description for more detail on the key responsibilities in the role
Person Specification:
We need someone who will demonstrate our organisational skills-based competencies - as listed below:
- Leadership
- Communication
- Adaptability
- Professionalism
- Decision-making
Technical knowledge, understanding and experience required:
Essential:
- Part/fully qualified as an Accountant, or equivalent relevant experience
- Significant experience of working in a finance role in an organisation with a turnover of £1m or more
- Hands on experience of maintaining a financial software package
- Experience of working with financial systems to prepare financial reports and management accounts
- Experience in managing the operational aspects of an organisation, including risk assessments, GDPR etc.
- Excellent knowledge and understanding of bookkeeping and general financial and accounting principles
- Numerate and able to use an accounting software package
- IT Literate, including experience of Microsoft Office software and excellent skills in using Excel and Word
Desirable:
- Experience of working in a finance role for a charity
- Experience of Accounts IQ accounting package
- Experience of preparing finance reports relating to project grants/restricted funding from a range of donors
- Knowledge of charity accounting and the Charities SORP (Statement of Recommended Practice)
- Knowledge of Salesforce CRM
See attached job description for more detail on the person specification
Ways of working:
- Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.
- Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings.
Benefits
- 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
- Cycle to Work scheme.
- 5% Salary sacrifice pension scheme with enhanced matching employer contributions
- Employee Assistance Programme available to staff and their family
- Flexible work options such as hybrid working, flexitime, part-time
- Regular staff team building and business planning “away days”
How to Apply
If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions:
1) Why would you like to work at the Social Mobility Foundation? (250 words max.)
2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.)
3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
We unlock potential, broaden horizons and create opportunities for young people


The client requests no contact from agencies or media sales.
The National League Trust is a registered charity and is one of a group of community focused organisations that are linked to professional football. As a critical partner of the National League, the Trust supports the development of community projects at football clubs who are members of the competition.
We are looking for someone who can lead the Trust, with a vision to use knowledge, influence and funding to improve the lives of those who benefit from the work of the organisations the Trust supports. This will involve change and shaping the Trust so that it is guaranteed a successful future.
As our new Head of Trust, you will lead a resilient, dedicated small team with a clear strategic focus on impact, innovation, strengthening standards and improving visibility. You will be guided by our values which include working with trust and accountability, learning, sharing what works and collaboration. You will shape our direction, embed our strategic framework, strengthen relationships and ensure robust governance.
We are looking for a strategic, relational and operational leader to take the Trust forward in its development over the next five years. This includes:
- developing and delivering our strategy
- overseeing grant funding operations
- working to increase our unrestricted income
- raising the Trust’s profile
- growth of activity and impact.
Critical to the role is building and sustaining strong relationships with key stakeholders in all sectors: including potential funders and other third sector bodies.
You do not need to have a background in football for this role. Your skills and experience can be obtained in any sector.
The client requests no contact from agencies or media sales.
We are seeking a professional, confident and compassionate safeguarding practitioner to join our Safeguarding Team. This important role supports the Diocesan Safeguarding Officer and serves as the designated Cathedral Safeguarding Advisor, helping ensure that safeguarding is embedded at the heart of the life of Truro Cathedral.
As with the wider Church of England, the Diocese is undergoing a period of transition and development, and safeguarding remains central to our mission. You will bring emotional intelligence, strong communication skills, and the professional integrity needed to instil confidence and provide high‑quality safeguarding support.
This is a challenging but rewarding opportunity for someone with safeguarding experience who is ready to contribute to a complex and meaningful environment.
At the Diocese of Truro, we really value work-life balance and employee wellbeing, have a friendly and supportive working environment and are committed to encouraging your development.
SAFEGUARDING – EVERYONE MATTERS – EVERYONE’S RESPONSIBILITY
The Diocese of Truro strives to be trauma informed, and is committed to developing safer policies, cultures, and practices.
We will be a diocese that reaches out to children, young people, and families. We will be a diocese that is good news for the most disadvantaged.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Symphony Collective
Symphony Collective exists to build platforms and create spaces that help young people find and thrive in their purpose, using Arts, Education and Advocacy as tools.
What began as a vision has grown into a thriving ecosystem including music education, academic support programmes, wellbeing and social justice initiatives, live events, podcasts, short films and community convenings. As our work expands, so does the need for strong delivery and operational leadership.
The Role
We are seeking an experienced Head of Programmes to co-lead Symphony Collective alongside the Founder & CEO.
This is a senior, hands-on leadership role for an operational and delivery partner who will:
- Develop and implement our cross-pillar delivery strategy
- Embed strong operational systems across all programmes
- Oversee delivery staff, freelancers and contractors
- Ensure safeguarding, compliance and quality assurance standards are consistently met
- Translate vision into structured, scalable execution
While the CEO focuses on vision, partnerships, fundraising and storytelling, you will ensure that Symphony’s programmes run with clarity, discipline and operational excellence.
This role combines programme leadership with embedded operational oversight — it is as much about systems and structure as it is about delivery.
Key Responsibilities
Programme Strategy & Delivery
- Develop and implement Symphony’s cross-pillar programme strategy
- Oversee delivery across Arts, Academics and Advocacy
- Translate organisational vision into clear plans, timelines and execution
- Ensure quality assurance metrics and impact frameworks are embedded
Operations & Systems
- Design and implement operational systems and workflows across programmes
- Improve internal coordination, reporting and accountability
- Embed automation, tools and processes that support scale and efficiency
- Oversee safeguarding protocols and compliance processes
People Leadership
- Line manage programme leads, freelancers and volunteers
- Build an inclusive, high-performing delivery culture
- Support recruitment, onboarding and performance development
Governance & Risk
- Maintain operational integrity and risk awareness
- Ensure safeguarding standards are embedded across all delivery
- Support trustee reporting in relation to programme performance and compliance
Symphony Studios
- Oversee the day-to-day programme delivery within Symphony Studios
- Ensure the space functions effectively as a hub for education, creativity and community life
- Align studio operations with wider programme growth
Programme Areas
Arts — music school (choirs, live instrument tuition, production), podcasts, short films and live events
Academics — exam support (GCSE extra tuition), mentoring, soft skills and wider learning programmes
Advocacy — wellbeing and health campaigns, social justice convenings and community work (including our flagship event, TRIBE: Festival of Hope)
About You
You may come from the charity, social enterprise, education, arts or community sector and will bring:
- Senior programme or operational leadership experience
- Strong organisational and people management capability
- Experience building systems and structures in growing organisations
- A collaborative, values-driven leadership style
- Deep alignment with Symphony Collective’s mission and communities
Above all, we are looking for someone who wants to build something brave and meaningful, and who understands what it takes to expand opportunity, support social mobility and create inclusive spaces where young people from marginalised communities can belong, grow and imagine a bigger future.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Director of Healthcare Operations & Income
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Director of Healthcare Operations & Income
Hybrid
Full Time/Permanent
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services including our Ambulance Operations and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as SJA Volunteers, and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers. And now with a new strategy and after a review of our current structures were recruiting to a new National Head of Ambulance Operations to help take our delivery to the next level and build our services.
Job Summary
In a newly refreshed role, were looking for an outstanding individual, someone that will bring robust experience in aligned fields, is used to working in a challenging but rewarding environment, enjoys leadership and is genuinely driven by the cause of St John.
We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. You will drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets. You’ll work closely with volunteer leaders across the organisation, forging strong partnerships that strengthen our impact and help us build new community centred healthcare provision.
You will take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners, including Event Customers, ICBs, Trusts and the wider NHS. Central to the role is championing innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving. You will provide visible, motivational leadership across your directorate, embedding our HEART values and positioning our services as an employer of choice beyond the NHS. Alongside fellow leaders, you will share collective responsibility for delivering the charity’s strategic objectives, while confidently managing a significant P&L of approximately £20m+.
About You
You will be degree‑educated (with a relevant master’s desirable), ideally hold a clinical qualification such as Registered Paramedic. You’ll bring substantial senior leadership experience in large, complex organisations, with a strong track record in delivering ambulance or health service strategies, leading in CQC‑regulated environments, and managing a commercial operation of £20m+ with full P&L accountability. You’ll have experience shaping effective policies and processes, leading large staff and volunteer teams, and delivering complex change programmes. Exceptional interpersonal, influencing and people‑centred leadership skills, underpinned by emotional intelligence and collaboration, are essential.
About the Role
- To lead and hold overall responsibility and accountability for our major services including Event Healthcare, Ambulance Operations and Community Healthcare delivery.
- To hold overall accountability for a significant P&L and ensure adherence to plan
- To ensure that our services are patient focused, responsive, safe, effective, well led, and sustainable, and hold overall accountability for CQC leadership and the highest standards of delivery.
- To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
- Inspire excellence, compassion and commitment in your leadership team
- In collaboration with key colleagues, lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value.
- Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams, including Events and Ambulance Operations, and the business and to ensure we meet compliance of all Healthcare Operations contracts, continually measuring and acting on customer/stakeholder feedback
- Cultivate relationships with external stakeholders, partners and customers (including key Event customers, Association of Ambulance Chief Executives (AACE), ICB’s, and NHS England), ensuring the Charity is well positioned to capitalise on potential business and funding opportunities
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
About the role:
This Best Companies Top 50 mid-sized company and Top 10 Charity is looking to appoint an Operations Manager who will be responsible for the efficient operations and security of Rainbow Trust’s offices, operations contracts, vehicle fleet management and core IT infrastructure.
Reporting to the Director of Finance & Operations, you will organise and manage the activities and contracts that facilitate the smooth running of the organisation, including the management of our facilities contracts and leases for our head office in Surrey and our nine regional offices, and managing our IT systems contracts to ensure the reliability and security of our IT infrastructure.
Managing the central administration budget, as well as our leased fleet of 80 vehicles with the support of the Fleet Administrator, you will develop efficient office procedures, project manage relocations and lead on the negotiation and management of all relevant third-party contracts.
This is a broad ranging role which requires excellent organisation, project management, contract negotiation and relationship management skills.
What we’re looking for:
- A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
- A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
- A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
- You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
- You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.
Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts and budgets including IT contracts, and knowledge or experience of cyber security.
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, this includes:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
- Time off in Lieu
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.
Please disclose in your covering letter if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Pattern Church was launched in December 2018 by the Diocese of Bristol as a Revitalisation Trust Resource Church with a vision of inviting people into family to serve Swindon. Since then, the church has grown rapidly, planted two new churches (The Well and The Light Church), and become a hub of mission and community life across the town.
The Director of Operations is part of the leadership of the church, providing the organisational, financial, and strategic backbone that enables mission and ministry to flourish. They will work closely with the Senior Leader, Trustees, and wider staff team to turn strategic vision into practical reality, ensuring strong governance, robust systems, sound stewardship, and an effective, faith-filled culture across all areas of church life.
Our team culture is shaped by GRACE—we are Growing, Reliant, All-in, Championing, and Expectant. Everyone gets involved. There is a clear sense of what we’re trying to achieve together in serving God and helping people find and grow in faith in Jesus.
We are living in a moment of remarkable spiritual opportunity. Research shows a sharp rise in openness to faith among younger generations, something we see reflected in our own ministry and growth. The opportunities before us are significant, and the Operations Director will play a pivotal role in enabling us to step into this season with confidence and clarity.
For a full job description and information about how to apply, please head to the Pattern Church website.
Closing date: March 10th
Interviews w/c March 16th
To apply please send a CV and a cover letter by email. In your cover letter please highlight how your experience and skills relate to the job description and essential skills.
The client requests no contact from agencies or media sales.
About Variety
There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future. Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme, and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.
Role purpose
Variety, the Children’s Charity is looking for a Head of People and Culture to lead and deliver all aspects of the charity’s people strategy. Part of the Operations Team, this is an exciting role combining strategic leadership with hands-on operational HR management. The postholder will be experienced in driving forward new strategies, ensuring Variety has robust, compliant and people centered practices in place. This role will support a positive, inclusive, and high-performing culture which is aligned to Variety’s mission and values.
This is a new role at Variety during an exciting time as we develop and launch a new three-year strategy later this year and invest in our people and culture. The staff team at Variety has grown over the last year, reflecting the charity’s ambitious strategy to double charitable expenditure over the next three years. We are at an exciting point to recruit an experienced HR professional to continue our growth, developing our people while strengthening our collaborative culture, champion wellbeing, and leading Equity, Diversity and Inclusion.
The Head of People and Culture will work with the CEO and Senior Management Team and contribute to strategic decisions at Variety. There is a separate support service which is outsourced for complex or specialist HR matters if required. Variety is a small, dedicated team of 30 staff, and this role reports to the CEO with a close working relationship with the Director of Finance and Operations.
Key responsibilities
Strategy and Performance
Building organisational capacity is one of the pillars of our three-year strategy which is in development. Variety is investing in recruitment, and retention of a high-performing workforce with harmonised contracts and policies.
This role will:
- Develop and implement a People and Culture Strategy aligned with Variety’s new three-year organisational strategy
- Lead workforce planning and organisational development
- Implement and oversee a clear and consistent performance managementframework
- Mange safe and inclusive recruitment processes
- Lead the annual appraisal process and support probation reviews for new staff
- Provide regular reporting to the CEO for Trustee meetings on people metrics and any risks to the people strategy
- Manage the outsourced HR provider to Variety
HR operations and recruitment
- Oversee and directly manage recruitment, onboarding, probation, performance management and exit processes at Variety
- Develop and support the investment in recruitment and retention of high-performing team members
- Manage the onboarding process for new staff, sending offer letters, taking up references and inductions, ensuring a good start at Variety
- Manage employee relations cases (if they arise)
- Maintain and update the staff handbook, HR policies and procedures, ensuring compliance with UK employment law
- Introduce and manage an improved HR portal which will improve Variety’s HR function
- Manage the HR budget and the annual salary review process with the Director of Finance
- Support managers and staff in all aspects of people management
- Oversee payroll and benefits management (if applicable)
- Ensure staff have updated contracts and keep HR policies up to date
- Support managers in people management
- Advise the CEO and Senior Management Team on people-related risks
- Maintain accurate HR records in accordance with GDPR
- Carry out DBS checks for staff and volunteers
Culture and wellbeing
- Work with the Senior Management Team on cultural development and values-led behaviours across Variety
- Lead the People Strategy at Variety to foster a positive working environment, where people feel engaged, supported and happy at work
- Lead on Variety’s learning and development programme for all staff
- Promote a culture of feedback and continuous improvement
Person specification
Essential
- CIPD Level 7 qualified (or equivalent experience)
- Significant experience in a senior HR/People role, ideally within the charity or not-for-profit sector
- Strong working knowledge of UK employment law and HR best practice
- Experience managing employee relations cases independently
- Experience advising Senior Management Teams and Trustee boards
- Ability to operate strategically while delivering operational HR hands-on
- High level of discretion and confidentiality
Desirable
- Experience working as a standalone HR lead
- Experience working in a small or medium-sized organisations
- Knowledge of safeguarding requirements for the charity sector
- Experience implementing HR systems and improving processes
Key competencies
- Resilient and confident decision-maker
- Strong organisational and time management skills
- Values-driven and inclusive leadership style
- Comfortable working autonomously
Role scope and considerations
As this is a standalone, part-time position please consider:
- Clear prioritisation will be essential
- Operational HR tasks (e.g. contracts, letters, policy updates) sit within the role
- External HR advisers will be used for legal matters
- Administrative efficiency (templates, HR systems, automation) will be important to manage workload
- The role may include line management in the future
Benefits
- Enhanced Pension (7% contribution from Variety with 2% employee contribution)
- 25 days annual leave plus bank holidays. In addition, after one year's continuous service, an extra two days’ annual holiday for every complete year of service will be added, up to a maximum of five days' extra holiday (pro rata will apply for part-time).
- Three additional days between Christmas and New Year given as discretionary leave
- Membership to a health and well-being cash plan scheme
- Life Assurance scheme offering 4 x salary
- Company Sick Pay
Please note that this role may require travel within the UK, requires a DBS check and proof of eligibility to work in the UK.
Variety, the Children's Charity is committed to safeguarding and promoting the welfare of children and vulnerable adults.
Equality, diversity and inclusion
Inclusion is one of our key values. It is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief. Please let us know if you have any access requirements which we might need to consider in relation to the selection process.
How to apply
Please submit your CV with a cover letter explaining why you’d make a great candidate for this role and how you meet the job description. In your cover letter please include a people system or HR platform you have implemented that improved operational efficiency and employee experience. What was your approach and what impact did it have.
Applications will close at midnight on Sunday, 15 March 2026 with first round interviews w/c 23 March 2026.
Please let us know if you have any accessibility requirements or need any adjustments for the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Luton Town FC Community Trust is seeking to recruit a Community Operations Manager to play a key role in the coordination, delivery and development of its community programmes. This is a senior operational role, working closely with the Head of Community Trust to ensure programmes are well managed, aligned to organisational priorities and delivered to a high standard.
The role will combine operational leadership with a proportion of direct programme delivery, enabling the postholder to remain connected to communities, delivery teams and participant needs. The Community Operations Manager will also contribute to the development of new programmes and associated funding opportunities, support partnership working and act as a key decision maker for day-to-day operational matters.
This is an exciting opportunity for an experienced community or sport for development professional who is motivated to make meaningful impact, strengthen organisational capacity and help reduce health inequalities across Luton and Bedfordshire.
Job Purpose
Reporting to the Head of Community Trust, the Community Operations Manager will provide operational leadership across the organisation, while maintaining a proportion of direct programme delivery to remain connected to communities, delivery teams and participant needs.
The role will coordinate and strengthen programme delivery; line manage designated staff and support the development of new programmes and associated funding opportunities aligned to organisational priorities.
The postholder will embed organisational strategy into effective day to day operations, acting as a key decision maker for operational matters and supporting senior leadership capacity.
Key Responsibilities
1. Community Engagement & Relationship Building
- Build strong relationships with funders, local authorities, key stakeholders, local schools, charities, grassroots clubs and other community organisations.
- Act as a liaison between the football club and the local community.
- Promote inclusion and diversity through outreach to underrepresented groups.
2. Programme Development & Delivery
- Contribute to and support funding applications, programme design, delivery and evaluation across community programmes within each department including, but not limited to:
- Education
- Health
- Inclusion
- Football Development
3. Staff and Volunteer Management
- Recruit, train and manage staff employees and volunteers who represent the Trust.
- Provide leadership and mentoring for delivery coaches, project workers, media team and match day staff.
4. Monitoring, Evaluation and Reporting
- Track the impact of community programmes using required and appropriate metrics and key performance indicators.
- Prepare reports for stakeholders, funders (e.g. EFL in the Community, Premier League Foundation, local authorities), and Luton Town Community Trust Board of Trustees.
- Ensure compliance and governance with safeguarding, health and safety and data protection policies.
5. Marketing & Promotion
- Raise awareness of the Trust’s work through managing the organisations media output across various platforms e.g. web site, newsletters, social media and local media outlets.
- Represent the Trust at community events, matchdays, and public forums.
6. Fundraising & Grant Management
- Collaborate with the Head of Trust and Programme Managers to identify and apply for grants and funding opportunities.
- Build partnerships with sponsors, local businesses and charitable foundations.
7. Club Integration
- Work cosely with all football club departments, including first team players and staff, media and marketing, facilities and catering, and Academy to ensure alignment between Community Trust and Club.
- Manage the efficient coordination of player appearances and community involvement on behalf of the Club
MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION
Education/Qualifications/Training:
Essentials
- Strong experience in community development, sport development and youth engagement.
- Strong project and operational management skills, with the ability to plan, deliver and evaluate initiatives – prioritising and managing multiple priorities
- Experience with grant funding processes
- Experience of developing organisational strategy within the sporting or charity sector
- Experience in partnership working with schools, councils, charities
- Leadership and staff supervision experience – managing coaches, volunteers or delivery staff
- Monitoring & evaluation skills – ability to track KPIs and write impact reports
- Budget management experience
- Confident IT skills, including use of Microsoft Office and database software
- Valid First Aid and Safeguarding qualifications (or willingness to obtain)
- Experience delivering health, inclusion, educational or behaviour-change programmesAbility to work to deadlines and meet project targets
- Understanding of health inequalities and barriers faced by children and families
- Understanding of equality, diversity and inclusion within community delivery
- A strong working knowledge of safeguarding legislation, statutory guidance and best practice within education and community settings.
- Strong commitment to high-quality, values led delivery
- A full valid driving licence and access to car to travel between sites throughout Bedfordshire.
- Willingness to work flexibly, including evenings and weekends
- Enhanced DBS clearance
- Degree or equivalent qualification, or demonstrable relevant professional experience.
Desirables
- Experience working in a football foundation or Trust
- Knowledge of EFL Trust or Premier League Foundation community programmes including Capability Code of Practice
- Valid First Aid and Safeguarding qualifications (or willingness to obtain)
- Event planning or matchday coordination experience
- Recognised sports coaching qualifications
- Youth Mental Health First Aid
- Leadership skills within a community or education setting
Abilities/Skills/Knowledge:
- Committed, enthusiastic and passionate about Luton Town Football Club.
- Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.
- Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.
- Demonstrate good listening skills and have the ability to resolve issues where appropriate.
- Ability to multi-task whilst maintaining priority efficiencies.
- Focused on achieving Club, departmental and individual success.
- Willing to follow and promote the philosophy of the football club.
- Be an ambassador for the Club presenting the Club in a positive image at all times.
SAFEGUARDING STATEMENT
The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.
The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.
EQUALITY STATEMENT
The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.
The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.
Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.
The Role
As Interim Head of Business Development, you will provide strategic leadership and hands-on delivery to stabilise and strengthen the Trust’s business development approach. You will lead the end-to-end opportunity pipeline - from market intelligence and commissioner engagement through to bid development, governance and mobilisation handover - ensuring opportunities are aligned to strategy, deliver strong outcomes, and are financially viable.
Hours: 37.5 Hours
Contract : 1 year fixed term contract
Salary: £48,022.00
Location: Cheadle, Stockport
Responsibilities include but are not exhaustive
- Provide visible interim leadership for the Trust’s business development function, setting clear priorities and ways of working, and coordinating contribution from service, operational, clinical and corporate colleagues.
- Develop and maintain a Trust-wide opportunity pipeline (tenders, frameworks, spot-purchase growth, strategic partnerships and other commissioned income routes), including qualification, prioritisation, and clear next steps.
- Lead proactive engagement with commissioners, local authorities, Integrated Care Boards (ICBs), NHS partners and other stakeholders to understand demand, shape specifications where appropriate, and position the Trust effectively.
- Own the end-to-end bid process: establish bid plans, coordinate contributors, draft and quality-assure responses, and ensure submissions are compliant, persuasive, and submitted on time.
- Work with Finance and service leads to ensure all bids and proposals are underpinned by robust costing, pricing, risk assessment and contract terms review; ensure financial viability and appropriate approvals before submission.
- Create and embed a practical bid governance approach (stage-gates, templates, timelines and sign-off), so that bidding is consistent, efficient and auditable.
- Champion the Together Trust’s vision, mission and values, and role model the Trust’s behaviours.
- Commit to promoting equality, diversity and inclusion in how opportunities are developed and how the Trust works with partners.
- Maintain a visible presence across Trust services and corporate teams, balancing hybrid working with on-site engagement as needed.
About You
- Educated to degree level (or equivalent senior leadership experience).
- Evidence of continuing professional development in leadership, commissioning, commercial practice or service transformation
- Significant senior experience in commissioning, business development, service development or strategic partnership working within a public service environment (e.g. local authority, NHS, education, social care, VCFSE).
- Proven track record of developing successful proposals, business cases, tenders or commissioning documentation - including coordinating multiple contributors to deadlines.
- Strong stakeholder management skills, including experience engaging credibly with senior commissioners and partners.
- Good understanding of public sector commissioning and procurement routes, including tendering, frameworks and contract governance.
- Understanding of the importance of safeguarding, quality and regulatory expectations when developing and mobilising services for children, young people and adults.
- Ability to analyse complex problems, identify options and recommend proportionate solutions.
- Full UK driving license with ability to travel across Together Trust locations and to partner/commissioner meetings as required.
Benefits
- Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
Find out more — watch our short video to see what it’s like to work with us:
https://youtu.be/SEnw2o00T6E
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you
The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.
Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
Are you an experienced leader with a passion for delivering high-quality advice and driving meaningful change? Join Shelter Scotland as our Head of Services and be a part of the Community & Services Management Team, playing a key role in shaping and delivering our Strategic Plan.
About the role
This post is responsible for the management and development of the Housing Law Service, the Telephone & Online Advice Services and the Central Support team within Community & Services. Collaboration and joined up working are vital to effectively support the delivery of the Shelter Scotland Strategic Plan.
Role specifics
As Head of Services, you’ll share responsibility for leading Shelter Scotland’s Community & Services department, helping to develop and deliver our annual operational plan in line with our Strategic Plan. You’ll work across teams to deliver key projects and programmes, ensure strong governance, quality and compliance, and use evidence and insight from our services to drive improvement and influence change. You’ll jointly lead high-quality advice services, take shared responsibility for safeguarding, manage budgets effectively and support income generation by building strong internal relationships and contributing to compelling cases for support.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Shelter Scotland is a one of six Directorates of Shelter. Led by the Director of Shelter Scotland, the Directorate comprises two departments: Community & Services and Communications & Advocacy. Both departments are led by an Assistant Director.
About Shelter Scotland
Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.
Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
We are looking for a passionate and creative Head of Brand, Communications & Marketing to lead the next stage of our journey.
This is an exciting, strategic and hands‑on leadership role for someone who can confidently amplify our brand in the public sphere, drive meaningful engagement, and increase both supporter and beneficiary acquisition.
What You’ll Do
Reporting to the Director of Income Generation & Marketing and leading a small, high‑performing team, you will:
Brand, Communications & PR
- Lead and evolve Life’s brand strategy, ensuring clarity and consistency across all channels.
- Raise Life’s visibility with powerful campaigns that engage beneficiaries, supporters, volunteers and the public.
- Oversee media relations, PR activity, reputation management and crisis communications.
- Support and strengthen internal communications across the organisation.
Marketing Leadership
- Develop innovative marketing strategies that grow reach, impact and sustainability.
- Drive supporter and beneficiary acquisition through targeted, insight‑led campaigns.
- Use data, analytics and performance metrics to continuously improve marketing effectiveness.
- Provide inspiring leadership and development to the Marketing & Comms Team.
Digital Strategy
- Lead Life’s digital marketing approach, including SEO, paid social, PPC, email, content and inbound marketing.
- Create effective user journeys and optimise conversion rates through testing and analytics.
- Oversee engaging social media content and paid advertising campaigns.
- Ensure high‑quality digital design, content, and brand guardianship.
Website & Content
- Support the development of Life’s website, focusing on optimisation, content quality and user experience.
- Oversee high‑quality storytelling that reflects Life’s values and mission.
About You
You’ll be a confident, creative and strategic leader who brings:
- At least 5 years’ experience in digital marketing, communications or brand roles (charity sector experience desirable).
- Proven experience developing and delivering brand, digital and communications strategies.
- Strong understanding of digital marketing trends, analytics and audience insight.
- Excellent written and verbal communication skills.
- Experience managing budgets and leading a team.
- A warm, values‑driven approach aligned with Life’s mission of humanity, solidarity, community and compassion.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values :
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Salary: £40,000 – £44,000 per annum
Hours: 35 hours per week (part time considered)
Location: Remote
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.


