Head of training and development jobs

Applications are invited for the role of Philanthropy Manager (Major Gifts) within the Philanthropy and Alumni Engagement Team (P&AE) at Royal Holloway, University of London.

P&AE plays a vital role in advancing the University’s RH2030s strategy and its ambition to be a university of social purpose, enabling world-class education and pioneering research through visionary philanthropic support. The team is driving significant growth in income from individuals, trusts and foundations, and corporate partners to help deliver impact that extends far beyond campus.

This is an exciting opportunity to play a central role in an ambitious growth phase. Reporting to the Head of Philanthropy, you will lead a small but talented team and oversee a dynamic major gifts programme.

You will be joining a team with strong foundations for success: a clear three-year plan, a loyal base of major donors, growing regular giving and legacy programmes, and strong support from senior University leadership. This is a high-impact role focused on securing major and transformative gifts, working closely with senior stakeholders across the institution to champion philanthropy and inspire support.

We are looking for a driven and inspiring fundraising leader with a track record of securing six-figure gifts within the higher education or charity sectors. You will be motivated by the difference philanthropy makes in higher education, enabling transformative opportunities in education and research that change lives and shape society.

You will bring exceptional communication and presentation skills, with the ability to craft compelling, tailored cases for support. You will be confident using data to inform prospect strategy and pipeline development, and experienced in CRM systems, donor cultivation, and stewardship. Strong interpersonal skills, emotional intelligence, and the ability to influence and collaborate across a wide range of stakeholders will be essential.

Above all, you will be strategic, proactive, and growth-focused—able to identify and secure philanthropic opportunities aligned with the University’s priorities, while fostering a collaborative and high-performing team culture.

Experience: 4 years required. If you thrive in a collaborative, purpose-driven environment and are excited by the opportunity to engage supporters in meaningful ways, we’d love to hear from you.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

Closing Date: 23:59, 1 July 2026  

Interview Date: 14 July 2026 (in-person)

For more information and to apply, please visit our website using the button provided.

Job share or part-time hours: Applications are welcome from people wishing to job share or work part-time hours. 

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

Safe Haven Sussex CIC is a non-profit community interest company providing accommodation and support for vulnerable adults who have been homeless or vulnerably housed. The Seagull Project is a medium-support service providing housing for up to 40 residents across 7 properties in Brighton and Hove. The Seagull Project takes a harm-reduction approach, supporting individuals with a range of complex and multiple support needs, which may include the active use of substances.

The Seagull Project Manager will be responsible for overseeing the delivery of the service and manage a team of Support Coordinators, ensuring a high standard of person-centred and trauma informed support is consistently provided to residents. In addition, the Project Manager will be responsible for supporting the team to manage risk, enabling residents to live safely and are supported to work toward their goals. A comprehensive understanding of safeguarding procedures and risk management is necessary for this role.

Job Type: Full-time, 1 year contract with possibility of extension.
Schedule: Monday - Friday (9am-5pm).
A full driving licence, use of a vehicle and business insurance is essential for the role.

Responsibilities:

• Oversee the referrals and assessments process, working closely with Brighton and Hove City Council.
• Attend regular meetings with the Supported Housing and Commissioning Team, providing relevant updates about the service and residents.
• Support the welfare team with incidents and provide out of hours support on designated days, in line with the on call rota.
• Work in partnership with local services to provide comprehensive and holistic support.
• Ensure staff deliver support within a trauma-informed framework, aligning with the objectives of the Local Authority.
• Work toward organisational and Brighton and Hove City Council targets.
• Support the team to coordinate and accompany residents to key appointments, including but not limited to GP visits, recovery services and probation meetings.
• Manage a team of three Support Coordinators and a Team Leader, providing regular work reviews, casework supervisions and team meetings.
• Produce monthly reports about the service, to be shared with the Head of Service and Directors.
• Work collaboratively with the Finance Manager to address longstanding challenges relating to rent and service charge.
• To promote a harm-reduction approach to the management of incidents, with the aim of supporting residents to maintain their housing.
• Conduct critical incident debriefs and provide emotional and psychological support to the team, whilst signposting to the Employee Assistance Scheme and other relevant specialist support.
• Work with the team to create support plans and risk assessments, ensuring these are reviewed and updated regularly.

Experience:

• 1 year supporting vulnerable adults.
• 1 year experience leading, supervising or managing a team.
• Experience in a similar or related role, with a good understanding of the sector.

Benefits:

• Potential early finish on a Friday
• 25 days of A/L, increasing again after first year of employment.
• Employee Assistance Programme (EAP) - incudes access to short term counselling and wellbeing support.
• Monthly wellbeing activities - such as badminton and bowling.
• Annual team building event.
• Office closed on bank holidays.
• Refreshments.
• Training and development opportunities.

As Engagement Coordinator you will be responsible for the planning and delivery of an audience led, public programme of talks, tours and exhibitions at the Cathedral, as well as working with us to plan and deliver a great visitor experience. As a champion of great public engagement you’ll deliver high standards of presentation at the Cathedral, maximising opportunities to deepen visitors understanding of our stories and mission.

If you have experience in:

• Developing and delivering income generating visitor engagement programmes
• Working with difference audiences
• Working within a cultural, commercial or visitor attraction setting

And are:

• Customer focused, passionate about excellent engagement
• Flexible, positive and creative
• Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

Engagement Programme 

• Plan, co-ordinate and deliver an engaging public programme of visitor led events, aimed at building new audiences and boosting our visitor numbers 
• Work with the Head of Engagement, to develop the group visit offer, ensuring forthcoming anniversaries and activities are exploited 
• Support the Head of Engagement to deliver the Social Justice Programme, identifying opportunities within existing talks and tours programming to further support the annual theme
• Provide administration of all groups and public tours, ensuring they are booked and co-ordinated accurately 
• Coordinate with the Audience Development Coordinator to evaluate visitor and volunteer feedback, taking action to make improvements as necessary  
• Work with external stakeholders and speakers to deliver an engaging year-round expert talks series

Financial administration

• Work with the Finance Team, ensure all fees for engagement events are invoiced and paid for in advance 

 Relationships 

• Line management of the Cathedral Guides volunteer team, working with the Head Guide to ensure guides are kept up to date of Cathedral policy and are trained and delivering excellent customer service 
• Work with the Verging and Property team to ensure events are coordinated and delivered to a high professional standard  

 Other 

• Support the Head of Engagement to deliver large scale public events providing administrating and on the day delivery support 

Closing date: 11.59pm on Tuesday, June 16th

Interviews are planned for Monday, June 29th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

We are seeking an experienced and compassionate Clinical Lead to provide advanced clinical leadership across our residential and remote gambling harms treatment services.

This senior role is responsible for ensuring the safe, effective, and evidence-based delivery of structured treatment for individuals experiencing gambling-related harms and associated mental health difficulties. Working closely with the Head of Therapy, you will lead clinical practice, governance, workforce development, and service quality across multidisciplinary teams.

The role operates within services delivered independently by Gordon Moody and is aligned to national gambling harms policy frameworks and the ambitions outlined within the NHS Long Term Plan.

Key Responsibilities

Clinical Leadership & Practice:

• Provide specialist clinical expertise in the assessment and treatment of gambling-related harms and co-occurring mental health conditions.
• Lead on complex case formulation and support high-risk or multi-factorial presentations.
• Deliver and oversee evidence-based interventions, including CBT and integrative therapeutic approaches.
• Maintain oversight of safeguarding, suicidality, crisis escalation, and risk management processes.
• Ensure continuity of care across residential, remote, and external service pathways.

Leadership & Service Management:

• Provide clinical and operational leadership across treatment services.
• Line manage Gambling Therapists, supporting supervision, performance, wellbeing, and professional development.
• Support recruitment, workforce planning, and retention initiatives.
• Contribute to service transformation and development projects.
• Deputise for the Head of Therapy when required.

Clinical Governance & Quality:

• Lead clinical governance activity, including audits, peer review, quality improvement, and supervision frameworks.
• Ensure compliance with safeguarding legislation, regulatory standards, and internal governance policies.
• Monitor service outcomes, quality indicators, and performance metrics.
• Analyse audit findings and implement corrective actions and service improvements.
• Support preparation for inspections and commissioner reviews.

Strategic & Partnership Working:

• Ensure services align with national gambling harms treatment frameworks.
• Support integration with wider mental health services and referral pathways.
• Represent Gordon Moody within clinical networks and partnership meetings.
• Contribute to strategic planning and future service development.

Training & Workforce Development:

• Provide expert clinical supervision and reflective practice leadership.
• Promote trauma-informed and recovery-focused approaches across services.
• Support CPD and competency development across the clinical workforce.
• Contribute to training programmes and organisational learning initiatives.

About You

Essential Qualifications:

• Postgraduate qualification in Cognitive Behavioural Therapy (CBT) or a recognised Mental Health qualification (e.g. Mental Health Nursing, Clinical/Counselling Psychology or equivalent).
• Current accreditation with HCPC or BABCP.
• Evidence of advanced continuing professional development.
• Recognised clinical supervision qualification.

Desirable Qualifications:

• Additional qualification in an NHS-recognised therapeutic modality such as EMDR, CAT, DIT, IPT, DBT, MBCT, or ACT.

Essential Experience & Skills:

• Significant post-qualification experience within addiction and/or mental health services.
• Experience working with complex and high-risk clinical presentations.
• Experience supervising qualified clinicians and leading teams.
• Strong knowledge of gambling disorder and behavioural addiction models.
• Advanced CBT formulation and intervention skills.
• Excellent safeguarding and risk assessment capability.
• Experience contributing to governance, audit, and quality assurance processes.
• Ability to manage operational priorities while maintaining high clinical standards.
• Strong leadership, communication, and influencing skills.

Please note that we may close this vacancy at any time should we receive a high volume of suitable applications. Interviews may be conducted throughout the advertising period.

Applicants must have the right to work in the UK, as we are unable to provide sponsorship for this role.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for an Operations Manager to manager our Hampshire services.

Salary: £35,000 - £40,000 pro rata

Location: This role will be based in Basingstoke but will cover the full Hampshire region. We offer hybrid working with up to 2 days per week from home, with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to head office in Hammersmith

Hours: 35 hours per week

Contract: Fixed Term - until 31st March 2027 with potential to extend

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership you will lead and manage the Advance commissioned services across your region, working collaboratively with fellow Advance managers, external agencies and key subcontracted partners to provide a consistent and holistic service.

You will manage the front line workers who deliver a 1:1 advocacy service, as well as a Women’s Interventions programme, through women’s centres and hubs that fulfils the needs of the women accessing the service.

About You:

To be successful as the Operations Manager you will need the below experience and skills:

• A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
• A good knowledge and understanding of organisational systems and frameworks, line management and project management
• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community
• Experience with report writing, contract management and financial reporting including analysis of outcomes, outputs and gaps
• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
• The ability to work well within a team and responsibly on own initiative and of maintaining professional boundaries with staff, clients and partner agencies

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 12th July 2026

• Interviews are taking place w/c 13th July

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• One-week paid carers’ s leave

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing

As one of the UK's best employers, we believe in putting people at the heart of everything we do. We are looking for an experienced and proactive Animal Care Tutor, to join Inscape House School

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

We believe that everyone deserves a chance to learn and space to thrive and that the right education can change lives. You’ll help break down barriers to education for young people, helping them learn and grow at their own pace. 

The Role

Inscape house school is recruiting for a tutor to to deliver Animal Assisted Intervention (AAI) and teach animal care, welfare, and related work experience skills to students within our secondary provision. The Animal Assisted Intervention Tutor will design and deliver accessible, meaningful and aspirational animal-care and AAI-based learning opportunities, including accredited qualifications such as BTEC and/or ASDAN in Animal Care (or similar).

Inscape House School is a non-maintained ASC specialist day school for children and young people aged 5 to 19 years. It is part of the Together Trust, a charity that has been providing care, education and support in the Northwest of England since 1870. The post holder will be a member of Inscape House School on the Cheadle campus.  

Hours: 37.5 Hours

Contract - Permanent

Location: Inscape House School, Cheadle, Stockport

Reports: Deputy Head Teacher 

Responsibilities Include but are not exhaustive;

Teaching

• Work flexibly and adapt teaching strategies to ensure animal care and AAI content is accessible, inclusive, and responsive to individual learner needs.
• Embed Tier 1 universal support strategies within practical animal-care and AAI sessions to meet the diverse needs of learners with autism.
• Deliver accredited qualifications, including BTEC and/or ASDAN programmes in Animal Care (or similar), and support learners to build evidence for assessment portfolios.

Management of Staff

• Effectively deploy Education Assistants (EAs) to facilitate learning, ensuring that all support positively impacts on the development of every pupil’s independence.
• Work with colleagues to support students to plan, carry out and reflect on animal care routines and structured AAI activities.

Curriculum Knowledge 

• Have a secure knowledge of animal care, animal welfare and husbandry practice, and associated curricula (e.g. BTEC/ASDAN Animal Care or similar).

• Be able to foster and maintain pupils’ interest in your preferred key stage and subject, and address misunderstandings.
• Demonstrate an understanding of and take responsibility for promoting high standards of functional literacy, articulacy, and the correct use of Standard English and Numeracy within the context of animal care (e.g. care plans, observations/record sheets, measuring feed, timetables and routines).

 Accurate and productive use of assessment

• Know and understand how to assess pupil progress, including appropriate statutory assessment requirements.
• Make use of formative and summative assessment to secure pupils’ progress.
• Use progress data to monitor progress, set targets and plan subsequent lessons.

Professional Communication   

• Attend and contribute to pupils’ review meetings and multi-disciplinary team meetings. 
• Work with pupils, families and the multi-disciplinary teams to identify pupil centred goals.
• Demonstrate skill in communicating with pupils with autism and a range of physical, cognitive, and communication difficulties.  

Training

• Comply with the school’s mandatory training requirements.
• Attend conferences and meetings including professional shows as required.  
• Attend external and internal training courses as agreed for continual professional development and meeting appraisal objectives.  
• Read current literature on autism and special educational needs and to disseminate information to the rest of the staff team. 

About You

• Experience in animal care/animal welfare (e.g. kennels, stables, farms, rescue, shelters, zoos, veterinary environments, or education-based animal provision)
• A recognised teaching qualification (PGCE, CertEd) QTS/QTLS
• Vocational Qualifications: 
• A Level 3 (or higher) qualification in Animal Care, Animal Management, Animal Science, Equine Management, or a related subject (or equivalent substantial industry experience).
• Evidence of relevant training such as animal welfare, safe handling/restraint, infection control, risk assessment, and/or Animal Assisted Intervention practice.
• Experience of successful work with pupils displaying challenging behaviour.
• Ability to identify, clarify, prioritise and solve problems as they arise.
• The ability to use information technology to communicate with others, track academic progress and share planning and resources.
• Knowledge of Safeguarding and Keeping Children Safe in Education.
• Knowledge and understanding of strategies for inclusion and equal opportunities.
• Knowledge of Health and Safety expectations affecting children and adults across the school

Benefits

• Eligible for Teachers’ Pension Scheme and its associate Death In Service benefit
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

This role will expire 31st May - Please do apply soon as we have the right to close the role early.

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).

This role will involve regulated activity.

Do you have experience working with families and children aged 0-13, a good understanding of the needs of vulnerable families and a relevant vocational or academic qualification?

Welcare is recruiting an experienced Family Support Worker to deliver a broad-based preventative and responsive support service for families with children up to the age of 13 in partnership with schools, churches, the local authority and other agencies, in the London boroughs of Bromley and Greenwich.Local knowledge of Bromley and Greenwich areas would be an advantage.

You will be delivering practical and emotional support to enhance the lived experiences of children and families through one-to-one support and group work programmes.  The post requires working with families in person and online remote working.  The office base is in Community House, Bromley.

Please refer to the job description and person specification for further details.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

We provide skills training, school and mentoring programmes, and partner with businesses who want to drive forward social mobility via learning programmes, internships, job opportunities and more.

Our aim is to ensure everyone has access to a good standard of living and equality of opportunity, no matter what their or their parents’ occupation or background is.

We are looking for a Communications Manager to play a key role in shaping and delivering communications and marketing activity across supporter and corporate audiences.

We are based in London and support young people via our direct delivery programmes. We take what we learn from our work and use it to inspire businesses across the UK to do more to improve social mobility (making sure people from all backgrounds get fair opportunities).

We do this by:

· Running large events like The UK Social Mobility Awards to celebrate companies doing it well.

· Organising Social Mobility Day to raise awareness.

· Publishing The Social Mobility Podcast and Social Mobility List to share ideas and highlight role models.

This role sits within the Marketing Communications team and supports the Head of Communications to deliver audience-centred communications and marketing that increases visibility, engagement and impact.

You will lead day-to-day marketing and communications activity, developing audience journeys and delivering targeted, campaigns, with a strong focus on email, digital content and social media.

You will work closely with colleagues across the charity to ensure marketing effectively supports organisational priorities.

You will contribute to several key priorities, including the 10th UK Social Mobility Awards, the development of our email marketing, and a strengthened storytelling approach centred on impact.

**Please note we will consider exceptional applicants without the required experience for an executive role.

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Assurance Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

To find out more about our values and how important they are to us, please read the role profile. 
 

The Role 
 
As Retail Assurance Manager, you will provide specialist support, guidance, and oversight across all areas of operational risk within retail and estates, ensuring our locations operate safely, compliantly, and to agreed organisational standards. As the estate continues to grow, this role will enhance the organisation’s confidence in retail governance through effective assurance processes, training, and continuous improvement. 

The role will develop and maintain frameworks, policies, and tools to support retail managers in managing risk locally, covering areas such as Health and Safety, Fire Safety, financial controls and Gift Aid. By embedding accountability for risk management at every level, the Retail Assurance Manager will enable managers to own compliance within their areas, reinforcing a culture of safety, integrity, and strong performance. 

Working with the Head of Retail and Head of Retail Property and Estates, the post holder will design and deliver an operational annual retail audit programme, assessing performance across operational, financial, and compliance areas. Findings will inform improvement plans, demonstrate governance to the wider organisation, and help reduce incidents of non-compliance, theft, and fraud.

Specifically, you will: 

• Be the Health & safety (H&S) lead for retail and wider charity and be main point of contact for all related queries, concerns and escalations.  

• Provide “how to” checklists and guidance for ladders, steamers, reading and actioning risk assessments etc.  

• Be responsible for records of compliance training, Health & Safety inductions and DSE assessments across retail and the wider charity, flagging to senior managers non-compliance.  

• Develop risk assessments and processes with owners of the risk so these are relevant and highlight `immediate` and `progressive` actions.  

• Support the Centre Manager and Café Manager in food safety compliance developing food safety policies and procedures.  

• Work across retail and operations to ensure the Business Continuity Plan is up to date and maintain team`s risk registers.  

• Create an intuitive system to ensure Health & Ssafety policy and procedures are maintained, relevant and up to date.  

• Support provision of COSHH registers on our premises.  

 
About You 

To be considered for this role, you will need: 

• To have proven experience in an assurance, audit, compliance, risk, Health & Safety, or retail operations role (ideally within multi-site retail or a customer-facing estate).  

• To have working knowledge of relevant legislation and best practice (e.g., Health & Safety, Fire Safety, food safety where applicable, GDPR/data protection, safeguarding awareness) and the ability to translate requirements into practical guidance.  

• To have experience of planning and delivering an audit/inspection programme, including developing checklists/standards, conducting site visits, identifying non-conformance, and agreeing proportionate improvement actions.  

• To have experience of producing clear reports and presenting findings to different audiences, including senior stakeholders, with recommendations that balance risk, practicality and commercial impact.  

• A NEBOSH qualification would be preferred but we would consider IOSH with a view to training towards NEBOSH to the right applicant.  

• To be Educated to A Level or above.  

• To have basic Health and Safety and Fire training in previous roles alongside an awareness of GDPR, Cyber Security and Safeguarding or ability to demonstrate awareness of the above. Good understanding of Data Protection principles.  

• To have IT literacy in particular with Microsoft Office.  

Application 

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People before 16th June 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us. 

First interviews are scheduled to take place week commencing 15 June 2026 via Teams. 

Second interviews are scheduled to take place week commencing 30 June 2026 in person at our Yorkshire Cancer Research Centre in Harrogate. 

Are you a payroll professional who loves precision, thrives on responsibility, and enjoys making a real difference behind the scenes? North Hampshire Urgent Care (NHUC) is looking for a motivated and detail‑driven Payroll & Pensions Officer to join our friendly Finance Team in a part‑time role.

Working as part of a supportive job‑share, you’ll help deliver a smooth, accurate monthly payroll for around 275 employees, support GP contractor payments, and ensure compliance with NHS Pension Scheme requirements. Your work will directly support our Same Day Care, TalkPlus and Head Office teams - the people delivering vital care to our communities.

Main Duties and Responsibilities:

Undertake the following tasks in relation to the monthly payroll process with the support of the Finance Team as required.

• Update employee tax code changes as advised by HMRC.
• Update the Sage 50 payroll system for changes in respect of Same Day Care employees. This includes starters, leavers, changes in pay rates, personal details etc.
• Process extra hours claims and variations as advised by the HR team
• Update salaried staff Same Day Care RotaMaster schedules for any changes, prepare import schedule and import pay data into Sage 50 payroll.
• Review, retrieve and reconcile pay data from RotaMaster (RM) and import Same Day Care pay data into Sage 50 Payroll.
• Check and reconcile payroll data and produce associated reports
• Issue payslips to North Hampshire Urgent Care staff and monthly and annual Earnings Reports to self-employed GPs
• Process Same Day Care leavers and distribute any related documentation
• Submit North Hampshire Urgent Care staff FPS and EPS to HMRC
• Process North Hampshire Urgent Care staff Net Payments to Bank
• Reconcile and pay North Hampshire Urgent Care staff PAYE
• Reconcile Government Gateway account for North Hampshire Urgent Care staff
• Maintain Same Day Care dual role records.
• Process monthly payroll journal into Sage 50 Accounts software. 
• Maintain RM to Sage payroll link
• Process payroll year end in Sage 50 Payroll / Government Gateway
• Keep up to date with payroll legislation
• Be the main point of contact, internal and external, for all payroll queries.
• Update Same Day Care Hourly Payrates in line with the annual North Hampshire Urgent Care Pay Award
• Maintain Same Day Care Hourly payrates on RotaMaster
• Communicate Same Day Care payrates to the HR team
• Process Self Employed GP payments including payments for supervision to contractual deadline

Job Share interchangeable roles

• To be able to provide cover of the  TalkPlus and Head Office during any absence of your job share partner – specifically their payroll responsibilities below in respect of the TalkPlus and Head Office payroll.
• To periodically rotate monthly payroll responsibilities with your job share partner three times per annum to enable each job share partner to understand each partner’s respective role and responsibilities, remain up to date with any developments in each partner’s responsibilities and ultimately to be interchangeable in the event of an absence of one partner.
• Update the Sage 50 payroll system for changes in respect of TalkPlus and Head Office employees. This includes starters, leavers, changes in pay rates, personal details etc.
• Process of TalkPlus and Head Office extra hours claims and variations as advised by the HR team
• Update salaried staff of TalkPlus and Head Office schedules for any changes, prepare import schedule and import pay data into Sage 50 payroll.
• Review, retrieve and reconcile pay data for of TalkPlus and Head Office employees and import of TalkPlus and Head Office pay data into Sage 50 Payroll.
• Process TalkPlus and Head Office employees leavers and distribute any related documentation
• Maintain TalkPlus and Head Office dual role records.
• Update TalkPlus and Head Office Salaries and pay in line with the annual North Hampshire Urgent Care Pay Award

Pensions

• Ensure compliance of auto-enrolment and three yearly re-assessment
• Keep up to date with NHS Pensions scheme employer and member compliance
• Re-assess all part-time staff for NHS pension purposes monthly
• Maintain NHS Pension Online (POL) - joiners, leavers and changes
• Manage and resolve NHS Pensions and Employees queries
• Pay and report monthly NHS and Nest contributions
• Pay and report monthly GP Solo pension contributions
• Produce, collect and submit annual GP Solo forms
• Process NHS Pensions SD55 Annual Returns and reconcile North Hampshire Urgent Care data to payroll / Sage 50 Payroll
• Process NHS Pension retirements with support from external consultant as required
• Investigate GP requested pay and pension queries
• Investigate NHS Pensions (PCSE) requested pension queries

Key Skills

Qualifications, Education, Training

Good standard of education (Minimum 5 GCSEs at grade 4 or above) or significant equivalent previous proven experience - Essential

Member of CIPP - Desirable

Experience

3+ years working in payroll team or bureau working with monthly payroll input, deadlines, monthly reporting and compliance with HMRC / Pensions Regulator - Essential

Experience running a payroll which includes variable pay data and data import into the payroll system - Essential

Ability to operate both independently and collaboratively in the team – working physically/remotely as required by the company - Essential

Familiar with operating payroll software to generate monthly payroll - Desirable

Experience working with Sage 50 Payroll software - Desirable

Experience of NHS Pensions requirements - Desirable

Ideally experience within a charity, nonprofit or public sector environment - Desirable

Experience working in a growing company - Desirable

Knowledge, Communication, Inter-personal and Personal Skills

Proficient in using standard office software (e.g., Microsoft Office, email, databases) and role-specific systems or platforms.- Essential

Flexible in approach to the needs of the service and responsive to change- Essential

Understands and supports principles of equality, diversity, and inclusion in the workplace. - Essential

Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines - Essential

Works effectively as part of a team, supports colleagues, and contributes to shared goals. - Essential

Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. - Essential

Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. - Essential

We are seeking an Assistant Director – Digital and Innovation to play a central role in shaping how Villiers Park delivers and develops its programmes at a pivotal point in the implementation of our 2025-30 strategy. This role represents an exciting opportunity to lead on the development of our digital education offer and innovation work, ensuring it enhances both the reach and depth of our programmes for young people across the UK.

Villiers Park is a national social mobility charity with a strong track record of delivering impactful programmes that support young people from under-represented backgrounds to fulfil their potential. As we continue to grow, digital provision and innovation are increasingly important in enabling us to reach more students, and to do so in engaging and inclusive ways.

Digital learning and programme innovation will be critical to the next phase in our strategy, building on the foundations we have already established, including the development of our learning platform and programme model. Alongside this, Leadership Challenge continues to expand as a key national outreach and social action programme, and this role will be instrumental in ensuring its quality and impact.

Our work is possible because of a brilliant team of staff, trustees and volunteers and committed funders and partners who believe in what we do and want to make the greatest possible difference. The Assistant Director – Digital and Innovation will work closely with colleagues across programmes, partnerships, communications and fundraising, as well as external partners, to ensure our digital and programme offer is coherent, forward-thinking and aligned with our mission.

This is a unique opportunity to combine strategic leadership with practical delivery, helping to translate ambition into impact for the young people we serve.

Sarah Chick

Head of Programmes 

Job purpose

The Assistant Director - Digital and Innovation leads the development, implementation and ongoing improvement of Villiers Park’s digital education provision. This includes the design and delivery of online learning experiences, the development of digital and physical resources for use across programmes, and ensuring that digital delivery is accessible, safeguarded and aligned with the organisation’s mission.

The role also provides strategic and operational leadership for Leadership Challenge, Villiers Park’s national student outreach and social action programme. This includes programme design, partner engagement, monitoring and evaluation, and ensuring the programme is effectively resourced and financially sustainable.

Working closely with the Head of Programmes, Senior Leadership Team (SLT), Communications and Fundraising teams, and external partners, the postholder supports the development of digital innovation, programme resourcing and Leadership Challenge activity to enhance reach, impact and quality. 

Key responsibilities:

• Provide strategic leadership for the development, implementation and continuous improvement of Villiers Park’s digital education provision, ensuring alignment with our Theory of Change, priorities and values
• Lead the design and evolution of high-quality digital learning experiences, content and pathways for students, schools, parents/carers and volunteers
• Oversee the adoption and integration of digital platforms and tools, ensuring accessibility, safeguarding, GDPR compliance and scalability
• Drive innovation in digital delivery by monitoring sector trends and embedding relevant approaches to enhance reach and impact
• Ensure digital provision complements and strengthens face-to-face delivery across programmes, working closely with the Head of Programmes and Assistant Directors
• Provide strategic oversight of the use of AI within programmes, ensuring its application enhances learning experiences while maintaining safeguarding and ethical standards
• Provide strategic oversight of the development and ongoing review of physical resources, ensuring consistency, quality and alignment across programmes
• Ensure all resources are inclusive, engaging, curriculum-aligned and reflect organisational standards and brand expectations
• Maintain a coherent approach to resource development, ensuring materials support programme delivery and learning outcomes effectively
• Lead the strategic and operational development of the Leadership Challenge programme, ensuring it is high-quality, sustainable and aligned with organisational priorities
• In collaboration with the Senior Leadership Team, develop and strengthen partnerships with charities, corporates and universities to support programme growth and delivery
• Oversee the development of an appropriate recognition or award framework for participants
• Establish and oversee robust quality assurance and evaluation processes for digital and physical content and delivery
• As a member of the Senior Leadership Team, contribute to strategic planning, budgeting and risk management, and provide quarterly updates to the Board of Trustees.
• Work collaboratively with Fundraising and Communications teams to support income generation, bid development and programme promotion

This list is not exhaustive, and the post-holder will be required to undertake other tasks relevant to the role and within their capability.

Skills and experience:

• Significant leadership experience in education, youth or social mobility sectors
• Knowledge of school and college curricula and the needs of learners aged 13–19
• Proven experience in designing and/or delivering digital learning
• Strong understanding of safeguarding, digital accessibility standards and inclusive design
• Experience developing high‑quality educational resources (digital and physical)
• Ability to lead programmes, manage projects and deliver to deadlines
• Ability to build relationships with colleagues and external stakeholders to further organisational aims and fundraising objectives

Personal attributes:

• A genuine commitment to and care for social mobility and young people’s futures
• Organised and proactive, effectively, prioritising workload and delivering outcomes independently
• Strategic and forward-thinking, with an ability to see the bigger picture
• Collaborative and able to work effectively with colleagues, partners and stakeholders across different functions
• Willingness to learn and develop your own practice and experience

Additional Information:

• The postholder will be required to travel regularly to schools, events and partner organisations
• An enhanced DBS check will be required
• The postholder will hold responsibility to be one of the Deputy Designated Safeguarding Leads
• The postholder will require a full UK driving licence
• Evening work and overnight stays may be required
• Hybrid – location local to our Cambridge office or near to one of our Regional Hubs

Employee Benefits

• 26 days annual leave plus bank holidays (pro rated) and additional leave over Christmas.
• A dedicated wellbeing day for you to take at any time and three days (pro-rated) paid leave for volunteering or study each year.
• Training and professional development, including termly staff development days.
• Support from our wellbeing working group and access to an employee assistance programme.
• Opportunity to join working groups with other colleagues from across the organisation as well as wider networks such as the Fair Education Alliance.
• Flexibility in working hours.
• Additional sick pay and compassionate leave policies. 

Safeguarding

Villiers Park Educational Trust is committed to safeguarding and to providing a safe and supportive environment, which secures the well-being and best outcomes for the young people with whom we work.

Safeguarding is embedded in all aspects of Villiers Park's work and integral to the commitment we make to our schools, partners and the young people and communities we serve and work with. All employees and volunteers are expected to share this commitment by adhering to our organisational safeguarding procedures, attending regular in-house training and keeping up to date with developments in policies and legislation.

All employees and volunteers will also agree to undergo an Enhanced Disclosure and Barring Services check and successfully complete our mandatory online training courses including NSPCC Safeguarding in Schools and PREVENT training.

Family Support Manager

£29,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits

This team covers Essex and the surrounding areas. 

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Manager on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Essex Care Team to families in the local area, at a time where they need it most. 

Reporting to the Head of Care out of our Essex base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.

What we’re looking for: 

• An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
• A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
• Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
• A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.
• Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.

What we offer:

We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

• Control over your own schedule, based on the needs of families on your caseload, to balance home and working life
• Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Time off in Lieu
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page.

More information about us and our recruitment process can be found in our Candidate Pack.

Development opportunities:

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please complete an application form by applying online via teh link.

Closing date:  07 July 2026

Interview dates: Interview Date to be confirmed

For a full job description and person specification visit our website 

Please disclose on your application form if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

Interviews will take place at our Essex Care Team Office, we will only contact those applicants who have been successful.

If you require any adjustments during the interview process, please let us know as part of your application.

There will be a requirement for a full current driver’s license to accommodate team and family need and an enhanced DBS disclosure.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

Having worked regularly in a demanding and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families

Location: Weymouth National Boat Centre, Dorset, DT4 8TZ (Hybrid)

Contract: Permanent, Part Time, 21 hours per week

Salary: £13,914 per annum pro rata (£23,190 per annum full time equivalent)

Closing Date: 26 June 2026 

Are you an administrator looking for a new opportunity? 

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development.

Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people.

We are currently looking for a Support Administrator to join our team.

About the role 

The Inshore Boating Support Administrator works on development and administration of processes and policies that support our on the water activities, assisting with routine correspondence on all matters relating to the Inshore Boating department.

Responsibilities 

• Answering and signposting enquiries received by email, post and phone.
• Updating and amending held records on all boats and equipment across the charity.
• Management and tracking of data to review and identify trends.
• Support the updating of personal records as required
• Supporting the Head / Assistant Head of Inshore Boating with the admin of the department.
• Support admin in the wider learning directorate.

Requirements

Requirements 

• Experienced in the use of Microsoft Office programmes, EXCEL and Office 365 tools, SharePoint and MS Teams
• Experience of Oracle based databases
• Working as part of a team; Demonstrating a flexible and innovative service
• Engaging, influencing and enthusing colleagues, volunteers
• Experience of developing and managing business-to-business relationships

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library

Wellbeing portal and EAP with 121 counselling

Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. 

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement. 

If you have experience in:

• Managing a team, supervision and team training
• Working within a heritage, public engagement or visitor attraction setting
• Dealing with customer feedback or complaints

And are:

• Customer focused, passionate about excellent engagement and welcome
• A skilled and engaging communicator
• Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

• Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise;
• Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided;
• Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met;
• Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral;
• Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests;
• Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date;
• Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials;
• Handle complaints procedure and any difficult customers;
• Manage the recording of daily visitor numbers and donation figures;
• Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events;
• Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures;
• Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
• Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral;
• Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
• Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so;
• Direct visitors to the Cathedral Shop and Café encouraging secondary spend;
• Promote the sale of information products such as the Visitor Map and Guidebook; 

Closing date: 11.59pm on Wednesday, June 17th

Interviews are planned for Friday, June 26th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Appointment to this role is subject to satisfactory references and the right to work in the UK.