Housing and support services manager jobs in Kings cross, greater london

About us

At Providence Row, you’ll work directly with people facing real barriers – homelessness, low confidence, disrupted pathways – supporting them to build skills, access opportunities, and move forward.

We’re looking for a Progression Coach who can turn support into progress. This means going beyond conversations – maintaining momentum, driving outcomes, and knowing how to move people forward, even when progress isn’t straightforward.

Progression means movement into training, work experience, employment, or other agreed next steps that increase independence.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

What you’ll be doing

You’ll play a central role in a busy, high-impact service:

· Deliver high-quality 1:1 coaching and Information, Advice and Guidance (IAG), with a clear focus on outcomes

· Support clients to create strong CVs, complete applications and prepare for interviews

· Actively move clients into training, work experience and employment opportunities

· Deliver structured group sessions (employability, digital and life skills)

· Build and maintain effective relationships with employers, training providers and partners

· Manage a varied caseload, balancing engagement with progression and outcomes

· Maintain accurate records and demonstrate impact through clear, consistent data

This role requires pace, judgement and consistency. You’ll need to balance support with accountability and ensure that every interaction contributes to forward movement.

What we’re looking for

This role will suit someone who is:

· Experienced in supporting people facing multiple barriers to progression (e.g. homelessness, long-term unemployment, low confidence)

· Confident delivering both 1:1 coaching and structured group sessions

· Able to challenge constructively as well as support

· Focused on outcomes, not just activity

· Organised, resilient and able to manage competing demands

· Comfortable working in a fast-moving, frontline environment

You’ll need to be someone who can build trust quickly, hold clear boundaries, and consistently move people forward.

Experience in homelessness or a similar setting is desirable.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 24 May 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We're looking for a kind, compassionate and resilient Performance Analyst to join our Central Service located at our Head Office in Islington.

£46,505.00 per annum, working 35 hours per week on a 12 month FTC.
Hybrid Role - 2 days in Office.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team.
Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Conduct high level analysis and interpretation of management information for a variety of audiences.
Develop reports and visualisations from our data warehouses using BI tools (Power BI, Business Objects, SSRS) to enable self- service reporting across the business.
Produce performance reports for senior managers and Board members to ensure they understand how Look Ahead is performing against its priorities.
Work with managers throughout the organisation to understand their business priorities and to ensure that they have effective information management systems in place to deliver these.
Ensure that Look Ahead complies with external performance reporting requirements including contractual measures and regulatory returns.
Ensure all BI work meets data protection and information governance requirements.
Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy
Carry out other duties commensurate with the role, as determined reasonable by Look Ahead
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Excellent IT skills
Good communication skills
Self-starting and can manage their own workload
Close attention to detail and high level of accuracy in their literacy and numeracy
What you'll bring:

Essential:

KNOWLEDGE
The post holder must have an understanding of:

Performance management and reporting
Ensuring data meets quality standards
SKILLS

The post-holder must demonstrate:
An ability to analyse and interpret data and to present the key messages from it.
Skills in using Power BI and ability to create and publish reports. Data modelling, DAX, and visualisation design.
Advanced skills in Microsoft Office applications, most importantly Microsoft Excel
An ability to manage competing demands, prioritise and meet deadlines
A customer-centric approach when dealing with internal stakeholders
EXPERIENCE

The post-holder must have experience of:
Analysing and interpreting data for different audiences
Problem solving and providing workable solutions
Providing advice and support to customers
Desirable:

Meeting information requirements in a contractual and statutory environment
GDPR and data protection requirements
An ability to analyse customer requirements and develop solutions that meet these needs
Knowledge of SQL
Knowledge of SQL Server Reporting Services (SSRS)
Knowledge of Business Objects
Report writing
Managing information systems
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Senior Multiple Disadvantage Worker at Solace Women's Aid.  

About the Service

Our 24-hour specialist supported accommodation service supports women affected by violence, including domestic and sexual abuse, who have complex mental health and/or substance use needs. The team provides weekly one-to-one keywork sessions using a psychologically informed, strengths-based approach to help residents build skills and move towards greater independence. The service also manages the day-to-day running of the building, including health and safety, voids, finances, repairs and maintaining a safe, supportive living environment.

About the Role

As the Senior Multiple Disadvantage Worker you will oversee the following areas of work of which there is more info in the job Description.

1. Operational management of the service
2. Practice Development & Team Support
3. Performance & Service Quality
4. Partnership & Multi-Agency Working
5. Financial Accountability
6. Housing Management
7. General Tasks and Responsibilities
8. Corporate Responsibilities

About You

If you demonstrate commitment, innovation, passion, non-judgemental attitude and collaboration, you’ll thrive in our diverse feminist team of professional women.

You will have a strong understanding of the issues affecting survivors of domestic and sexual abuse, including safeguarding and risk management. You’ll bring experience of managing staff and projects, excellent communication and IT skills, and the ability to work calmly under pressure. A sensitive, non-judgemental approach is essential, along with flexibility to work occasional weekends and early or late shifts to meet service needs.

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

EVENTS MANAGER (Foodbank)

OASIS HUB WATERLOO

Hours: Up to 32 hours per week (0.8FTE)

Contract: 1-year fixed term (with view to extend)

Salary: £26,980 per annum (including London Weighting) £33,725 for 1FTE

 We are looking for a person with:

· Great character, chemistry and competency.

· Recent and proven experience managing events that have raised significant funds.

· Progressive and successful experience and approaches in fundraising.

· First class team spirit and cohesion.

Is this you? Great – read on.

Oasis Hub Waterloo co-develops and co-delivers a wide range of integrated community services including a community centre, primary and secondary Academies, adult and further education opportunities, early years support, a Foodbank, advice services, a community farm, and well developed and diverse programmes for young people.

Purpose of job

This role will lead on Events management for Oasis Hub Waterloo with a focus on securing funds for Lambeth & Croydon Foodbank (which is part of Oasis Hub Waterloo) and our associated services.

To apply please email your CV (max of two pages) and a Supporting Statement.

Your Supporting Statement (max of two A4 pages) must share specific and relevant examples demonstrating how your qualities and experience will enable us to increase our income generation through events.

Inspire and impress us!

Return your CV and Supporting Statement by 5pm on Sunday 10th May 2026

Face to face Interviews will take place in Waterloo on the 14th May 2026.

If you want an informal chat about this role, get in touch with Stu (Head of Youth Services and Fundraising at Oasis Waterloo). Please visit the Oasis Charity Jobs Website for further details. 

As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies

· A non-contributory pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidate must have the right to work in the UK.

Oasis supports Equal Opportunities. Registered Charity No. 1136965

The Coach’s role will be to engage with our adult beneficiaries, supporting them to identify and achieve their aspirations for themselves and for their families.

Adopting a holistic, person-centred approach, she will support beneficiaries both to reach short term goals (through the delivery of Information, Advice and Guidance) and to develop the resources, skills and behaviours necessary to make longer term progress (through Coaching) across the five ‘pillars’ of our social mobility framework:

• ­ Employability 
• ­ Education 
• ­ Family stability 
• ­ Money management 
• ­ Resilience and well-being 

We currently have 3 Social Mobility Coaches on the team.  Whilst supporting women across all five pillars, each Coach has specific areas of responsibility, which may change from time to time.

Peabody is looking for a dedicated Team Manager to join our Outreach service where you’ll lead and inspire a team providing essential support to some of the most vulnerable people in our communities. If you’re a motivating leader with a strong sense of purpose, this could be the perfect next step in your career.

Your leadership will drive a culture of compassion, consistency and excellence, ensuring your team has everything they need to deliver meaningful, high‑quality support. This is an opportunity to shape a service that transforms lives empowering customers to maintain their tenancies, build independence, and feel connected.

About the role
The Outreach service supports individuals with long‑term or complex needs to live safely and independently within the community. As the Outreach Team Manager, you’ll guide the team’s day‑to‑day operations, oversee casework, strengthen partnerships, and champion continuous improvement.You’ll work closely with partner agencies, internal colleagues and community organisations to make sure customers get the right support at the right time.  

This is a meaningful, people‑focused role where you’ll directly shape how support is delivered and see the impact of your work every day.

What you’ll do

• Lead, motivate and support a team of Outreach staff to deliver exceptional, customer‑focused support.
• Overseeing high‑quality case management, assessments and risk processes
• Build productive relationships with external agencies and partners to maximise resources and opportunities for customers.
• Ensuring smooth service delivery, accurate reporting and effective data management
• Facilitate effective team communications through meetings, feedback, coaching and development.
• Supporting complex cases and promoting a positive, collaborative team culture
• Driving service improvements and contributing to new policies and processes
• Acting as a positive ambassador for Peabody at forums, meetings and events

What you’ll need

• Experience supervising or managing staff, ideally in a support, housing or community‑based setting.
• Strong organisational skills and the ability to prioritise a varied workload.
• Excellent verbal and written communication skills.
• Confident communicating with customers, staff and partner organisations
• Knowledgeable about Outreach work, welfare benefits and issues affecting vulnerable people
• Ability to handle difficult situations and use de‑escalation and risk assessment techniques.
• IT literacy and experience with record‑keeping systems.
• A collaborative, approachable leadership style and a positive, can‑do attitude.
• Passionate about empowering others and delivering excellent service
• A full driving licence with access to your own vehicle is essential. 

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 25 days’ annual holiday, plus bank holidays.
• Two additional paid volunteering days each year.
• Flexible benefits scheme, including family-friendly options and access to a discount portal.
• 4 x salary life assurance.
• Up to 10% pension contribution.
• Opportunities for professional development and growth.

Please read before applying:
This role requires an Enhanced DBS check and participation in an on-call rota, which will require occasionally to work unsociable hours to meet the needs of the service.

This is a part time role of 30 hours per week, to work across Monday to Friday. (Working hours TBD). You will also be part of an on-call rota, which is once a quarter. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 6th May 2026 at midnight. Interviews will take place in person at our Arcola Street (E8 2DJ) office no later than 23rd May 2026. 

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

 

Citizens Advice Waltham Forest is part of the London-wide Debt Free Advice (DFA) project, funded by the Money and Pensions Service. We are looking for an experienced Debt Advice Caseworker to join our team.

As a long-standing partner in the DFA programme, we have over a decade of experience delivering high-quality debt advice to local residents facing financial hardship. 

We are seeking a skilled and compassionate adviser with a proven track record of supporting clients with debt and financial difficulties. You will be confident in delivering tailored, practical solutions and working with clients in a sensitive, non-judgemental way. Experience of providing debt advice in a regulated environment and working to quality standards is essential.

This is a hybrid role, combining face to face work at outreach locations and home working. You will deliver advice across multiple channels, including face-to-face, telephone, video and email.

If we are unable to appoint a fully qualified candidate, we will consider applications for a trainee position. Please refer to the Trainee Debt Adviser job description for further details. We anticipate the trainee programme will take approximately 6 months to complete, depending on prior experience. Training, mentoring and supervision will be provided. If you would like to be considered for the trainee role, please indicate this in your application.

About the role:

At our Harrow Road Assessment Hub in Westminster, you will work within this short stay service with a multi-disciplinary team setting. This role involves working alongside people to navigate complex situations with empathy, understanding, and consistency. You’ll be supporting clients who have experienced rough sleeping and may be facing multiple disadvantage, often alongside mental ill health and substance use, at a point where the right intervention can change everything.

As a Specialist Multiple Disadvantage Worker, you’ll go beyond traditional support. You’ll use psychologically informed approaches, with a strong focus on harm minimisation, dual diagnosis and recovery, to build trust, unlock engagement and help clients make sense of their experiences. You’ll deliver targeted interventions both one-to-one and through our in-house recovery programme, helping people move from crisis towards stability and longer-term accommodation.

You’ll work at the centre of a fast-paced, multi-agency system, building strong relationships with health, Adult Social Care and specialist services to make sure clients can access and sustain the support they need. Alongside this, you’ll bring specialist knowledge into the team, shaping best practice and strengthening how we respond to complex needs across the service.

This is a role for someone who is confident working with complexity, motivated by impact, and committed to ensuring people are not left stuck in cycles of homelessness, but supported to move forward and rebuild.

About you:

• You bring strong experience working with people experiencing multiple disadvantage, including mental health and substance use, and understand how these needs intersect.
• You’re confident using psychologically informed approaches, including harm minimisation and dual diagnosis, to engage people who may be ambivalent about support.
• You know how to build trust quickly, working in a non-judgemental, strengths-based way while maintaining clear professional boundaries.
• You’re skilled at navigating systems and advocating for clients, working effectively with external services to improve access and outcomes.
• You’re able to manage complexity, using your judgement to prioritise, problem-solve and respond calmly in challenging situations.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 10th May at midnight

Interview date: Thursday 21st May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Prostate Progress is Prostate Cancer Research’s flagship digital data programme, supporting prostate cancer research, service improvement, and clinical trial recruitment using patient-reported outcomes and NHS clinical data.

This role will provide senior-level project management and delivery coordination across the Prostate Progress programme. The postholder will be responsible for organising, tracking, and supporting delivery across multiple workstreams, ensuring strong governance, clear documentation, and effective coordination between internal teams and external partners.

Working closely with the Director of Patient Projects & Influencing, the role will help ensure day-to-day delivery runs smoothly and predictably, enabling senior leadership to focus on strategy and long-term programme development.

Responsibilities

Programme & project management

• Provide day-to-day delivery leadership across the Prostate Progress programme, prioritising activity, resolving delivery issues, and escalating strategically where required.
• Maintain project plans, timelines, action logs, and risk registers.
• Track progress against milestones, flagging risks, dependencies, and delays.
• Support delivery across multiple concurrent workstreams, ensuring activity is coordinated and documented.
• The postholder will be expected to operate with a high degree of autonomy, using experience and judgement to manage competing priorities and delivery challenges.

NHS data linkage & data onboarding

• Support coordination of the NHS pilot, including:
  • Attending meetings with NHS partners, SDEs, and internal teams
  • Tracking delivery milestones and actions
  • Escalating issues and risks to the Director
• Explore and scope opportunities for new datasets in collaboration with the Director, including:
  • Imaging and image metadata
  • Digital pathology
  • NLP-enabled free-text data
• Engage with potential partners to understand feasibility, requirements, and delivery implications.
• Develop and present clear options, delivery approaches, and recommendations to support decision-making.
• Support delivery and onboarding activity once priorities and approaches are agreed, coordinating activity across internal teams and external partners.
• Maintain clear records of data onboarding status and timelines.

Regional coordination & expansion support

• Support coordination of Prostate Progress expansion activity in Scotland.
• Assist with early-stage feasibility work relating to potential expansion into Wales.

Governance & secretariat support

• Act as secretariat to the Prostate Progress Steering Committee, including:
  • Coordinating quarterly meetings
  • Preparing agendas, papers, and briefing packs
  • Recording actions and following up on agreed next steps
• Support the establishment and coordination of Task & Finish Groups, including:
  • Organising meetings
  • Tracking actions and outputs
  • Ensuring findings are captured and fed back into programme delivery

Internal communication

• Ensure relevant teams are kept informed of progress on data onboarding, recruitment activity, and delivery timelines.

Skills and Competencies

Essential

· Proven experience in project management or delivery coordination within digital, data, health, or research environments.

· Strong organisational and planning skills, with experience managing complex workplans.

· Experience supporting governance processes and senior stakeholder meetings.

· Ability to work across multiple workstreams and coordinate diverse stakeholders.

· Confidence tracking risks, actions, and dependencies.

Desirable

• Experience working with NHS organisations or health data projects.
• Familiarity with research infrastructure, data platforms, or digital transformation programmes.

How To Apply 

Please apply by submitting your CV and a short supporting statement (maximum 500 words). In the statement, focus on why you would like the role, and give 2-3 examples of your achievements or things you have learned which directly map on to the requirements of this role. Your insights and previous experience may be drawn from both professional and voluntary contexts depending on which you feel better represents your authentic self and your suitability for the role.

There will be a two-stage interview process. The first interview will be online, and the second will be an in-person interview at our offices in London.

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Spectra’s Family Support Social Worker will provide frontline support to people living with HIV in South West London. These will include assessment, emotional support, advice and advocacy around housing, benefits or immigration. They will also facilitate signposting and refer service users into internal and external services including Counselling, Peer support, as well as other linked-in services.

Work in this post requires a social work qualification with demonstrable knowledge of social work models and interventions including strengths-based practice models. Contact with the individuals, their families, representatives of professional and community groups and the general public is a significant aspect of this post.

Summary
We’re recruiting for a new Head of Fundraising and Communications to build on the growth we’ve experienced in recent years, and move us to the next level. This is a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to their strengths, while drawing in other expertise and capacity where needed. This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Job Location:  Hybrid (at least two days a week in London office)

Salary:              £41,500 - £52,800 pro rata (depending on experience)

Working hours:Full-time

Contract:          Permanent 

Reporting to:  Co-Director

An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free. 

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

Job description and person specification

We’re recruiting for a new Head of Fundraising and Communications to build on the growth and development we’ve experienced in recent years, and move us to the next level. Last year we raised £685K through fundraising and are aiming to increase this by 20% a year in the coming years .

You will work closely with other members of the Senior Leadership Team to raise crucial funding, public support and awareness to underpin our organisational strategy, and with colleagues across the organisation to gather and communicate stories and information in a powerful and accessible way. 

This is a ‘doing’ role as well as a senior one. It’s also a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to your strengths and those of your team, while drawing in other expertise and capacity where needed. 

This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable survivors to recover and rebuild their lives.

Key tasks

• Overall oversight of all streams of fundraising.

• Line management of 1x Fundraising Officer and 1x Grants Lead.

• Overall oversight of Ella’s’ communication channels including recruitment of additional communications support.

• Uphold brand and support others to work to brand.

• Build and manage relationships, partnerships and connections to support Ella’s’ fundraising and communications.

• Lead on fundraising and communications strategies and policies, and input into organisational strategies and policies.

• Ensure implementation of fundraising and communication strategies.

• Monitor fundraising against targets and report to directors and trustees. 

• Attend senior management meetings (weekly online), team check ins (weekly in-person) and other internal and external meetings online and in-person as required.

Additional tasks

• Support with Monitoring and Evaluation

• Respond to media enquiries and requests

• Source and manage external suppliers as needed

• Copywriting and editing

• Oversee the design of external communications

• Support management and use of CRM database

• Other tasks as required by Directors or by role

Person specification

Essential

• A track record of excellence in relevant paid roles within registered UK charities.
• Working knowledge of all streams of fundraising, with direct experience in at least two of the following: trusts, foundations and statutory; individuals; philanthropy/major donors; community fundraising; corporates/business.
• Understanding of what makes a strong case for support.
• Understanding of the power of human stories, and how to gather and communicate stories that promote dignity and respect. 
• Excellent written and verbal communication skills.
• Understanding and experience of what constitutes high quality, effective charity comms (written and visual).
• Understanding of brand.
• Line management.
• Impact reporting (internal and external).
• Computer literacy.
• An understanding of strategy.
• Partnership and relationship building.
• Initiative, and ability to manage varied workload.
• Willingness to get stuck in and ‘do’ as well as lead.
• Kind and sensitive to the needs of survivors in gathering and telling of stories.
• Able to work well with others. 
• Organised and efficient.
• Ability to work in a growing, fast-changing organisation.
• Motivated by the cause.
• Commitment to follow the policies, procedures and ethos of Ella’s, and to advocate on behalf of the organisation. 

Desirable

• Monitoring and Evaluation.
• Strategy writing.
• Events (fundraising events as well as thought leadership and exhibition stands etc).
• Interviewing skills.
• Media/press.
• Film.
• Copywriting, editing and proofreading. 
• Design.
• Social media.
• Website CMSs.
• Website SEO knowledge.
• Speech/talk writing and editing. 
• Digital marketing. 
• Working with suppliers such as photographers and filmmakers, copywriters and designers, website developers.
• Public speaking.
• Brand management.
• Team leadership.
• GoogleSuite.
• Canva.
• Experience across charities of various sizes.
• Experience of working with funders in the anti-trafficking/VAWG sector.
• An understanding of issues surrounding sexual exploitation and trafficking.

How to apply 

To apply for this role, please submit all of the following:

• Up to date CV
• Covering letter outlining your suitability for this role (no more than two sides of A4)
• Completed equal opportunities online monitoring form. The information on this form will be treated as confidential and used for statistical purposes only. The form will not be treated as part of your application. This form is submitted online on CharityJob.

Please submit your CV and covering letter through CharityJob before Tuesday 26 May 2026 9.00am. 

We will review applications as we receive them and may offer interviews before the closing date, so please apply quickly if you are keen.

It is intended that interviews will be held in early June. Candidates will be invited to interview by email - please check your spam folder. 

If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion, then please contact us via CharityJob.

Please also note that appointment to this role will be subject to a DBS check.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run eight safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

JOB PURPOSE  

The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals. 

MAIN DUTIES 

• Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements  

• Facilitate workshops and consultation events to build a shared understanding of needs and challenges  

• Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.  

• Document and analyse current workflows across and within teams and identify where improvements can be made.  

• Translate organisational needs into clear, actionable proposals for system or process improvements.  

• Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.  

• Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.  

• Support the development of dashboards or tools that help track impact and performance.  

• Support staff through clear communication, documentation and training  

• Work closely with our IT Team to ensure systems meet user needs.  

• Manage user testing of any new systems  

GENERAL RESPONSIBILITIES 

• Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage  

• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.  

• To participate in regular supervision and appraisal to help identify job-related development and training needs.  

• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.  

• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.  

• To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.  

• Undertake any other duties that may be required which are commensurate with the role  

PERSON SPECIFICATION

Our vision is of a society where homelessness no longer exists and everyone has a place to call home. 

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

DESIRED EXPERIENCE 

E1 Proven experience as a business analyst or similar role 

E2 Staff Training and stakeholder engagement 

E3 Excellent written and oral communication skills 

E4 Experience of co‑production or involvement methods with people who use services (desirable) 

DESIRED KNOWLEDGE 

K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact 

K2 Familiarity with systems such as CRM, case management, and finance platforms

K3 Awareness of project lifecycles and change management principles  

K4 Familiarity with Excel, Power BI, or similar tools 

K5 Understanding of the housing and homelessness (desirable) 

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

We are seeking a highly efficient, collaborative professional with a keen eye for detail to work closely with the CEO in a supporting role. This role will be critical to the functioning and effective governance of the organisation, providing a broad range of support as required. Tasks will be varied and will involve both supporting our frontline functions and assisting with back-office admin, ranging from providing a compassionate response to people dropping into our office for support or dealing with telephone queries from vulnerable migrants, to processing invoices and assisting in the drafting of fundraising applications.

This is a new post to support efficient administration at HMC, ensuring the smooth running of HMC’s office and providing essential support to the CEO.

We are a busy team supporting a large number of vulnerable people and working hard to deliver impactful services in a challenging external environment. In a small team with limited resources, we all wear multiple hats and this will be a varied and busy role juggling tasks across multiple areas.

This role offers a rewarding opportunity for a highly organised person who is as comfortable delivering public-facing services as they are working alone in deep focus to complete an administrative task or write a report. The ideal candidate is confident speaking to and supporting others, and enjoys administrative tasks, creating and maintaining structure and working in a supportive capacity.

Please review the full Job Description & Person Specification for details of the role.