121 HR operation manager jobs

The Operations Assistant will join a small and dynamic team that covers Finance, Human Resources, IT and Business Operations. The Finance & Operations team play a critical role by running the day-to-day operations and providing the infrastructure that enables the continued delivery of the Trust’s mission and objectives.

The Trust is seeking an enthusiastic and detail-orientated Operations Assistant to support the administrative activities that facilitate the smooth running of the Trust, organising people, information and other resources. The role will provide practical and responsive support to colleagues, while helping to maintain effective processes and contribute to ongoing operational improvements. The role will report to the Senior Operations Officer.

Main duties

Health and Safety

• Lead on day-to-day Health and Safety, including compliance monitoring, documentation, regular reviews and staff training.

• First Aider and Fire Warden (training will be provided).

• Supporting wellbeing activities and initiatives as required.

Office management

• Acting as the Trust’s first point of contact, by providing a responsive and efficient service for general external and internal telephone, email, and mail enquiries.

• Ordering stationary, general office supplies and IT equipment within budget.

• Maintaining the general upkeep of the office premises.

• Manage day-to-day office operations, including visitors, access, post and general administration.

• Managing relationships with outsourced office providers, monitoring and reviewing service levels and performance, and supporting sourcing or renewals.

• Managing relationship with Millbank Tower building management.

• Supporting general office projects as required.

IT & Systems

• Lead on office and IT equipment with line manager support.

• Provide admin support for IT projects as required.

Other

• Supporting with new starter and leaver operational processes.

• Supporting centrally organised team activities.

• Ad hoc support with GDPR queries.

• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who can demonstrate:

• Excellent verbal and written communication and strong interpersonal skills

• Strong organisational and problem solving skills, with the ability to multi-task

• A flexible and adaptable approach to accommodate the varying aspects of the role, able to prioritise tasks and work to deadlines

• Good understanding of the importance of confidentiality in the workplace

We are also looking for an individual who is or has:

• Sympathetic to the aims of the Trust and its mission to address educational disadvantage;

• Excellent attention to detail;

• Ability to work collaboratively as part of a team and independently with a high degree of initiative

• Personable, flexible and discreet; able to fit in to a small team

• Eligible to work in the UK* 

In addition, experience in the following areas will help you to stand out. However, this is not required, and training will be provided if needed for the right candidate:

• Experience of office administration/coordination

• Experience of managing a range of different projects

• Experience of working in the education or not-for-profit sector

Terms of Appointment

• Salary: £31,700 - £ 32,400 per annum

• Contract: Full time (part-time 4 days considered), Permanent

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check may be required

• Please note that we are unfortunately not a licensed visa sponsor

Interviews

Applications should reach us by 08/10/26, with the interview round held at our London offices on 22/10/26.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Battersea is entering an exciting phase of innovation and transformation during this second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth to achieve our organisational goals.
This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

Main purpose of the role:
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.
The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs, by managing a portfolio of key individual relationships and cultivating lapsed and colder prospects to support the long-term health of the Philanthropy portfolio. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up their networks and introduce new major donors to Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.
• We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 27th September 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):
First round (online, via MS teams): 5th/6th/7th October 2026
Second round (in person, with task): 13th/14th October 2026

For more information about the role, please download our Recruitment pack.

To apply for the role, please click the "Apply" button.

Harris Hill is delighted to be working on behalf of National Parks Partnerships (NPP) to recruit a People Manager. NPP is a small and entrepreneurial organisation that identifies, secures and manages commercial and strategic partnerships for the UK’s 15 National Parks, helping to grow their impact, resources and influence while supporting action on the climate and biodiversity crises. As NPP continues to grow, this is an exciting opportunity to take ownership of its people function and play a key role in supporting the organisation’s development.

The role is offered on a salary of £40,135 FTE (non-negotiable) and is available on a full-time basis, with the possibility of working four days per week. This is a one-year fixed-term contract, with the possibility of extension, and is fully remote, with occasional UK travel required.

Sitting within the Operations team and reporting to the Head of Operations, the People Manager will lead NPP’s day-to-day HR function as a largely standalone HR professional. You will develop and implement HR strategies, policies and processes across the employee lifecycle, providing trusted advice to the CEO, Head of Operations, SLT and line managers. You will lead recruitment activity, support managers with performance, probation and employee relations processes, oversee annual leave and absence, payroll administration and pay awards, and ensure NPP continues to meet its employment, health and safety and data protection obligations. You will also play an important role in developing organisational culture, embedding NPP’s Manifesto, competency framework and behaviours, and ensuring equality, diversity and inclusion remain central to its people practices. Alongside the core HR remit, you will support the wider Operations team with external agencies, suppliers and procurement activity, including maintaining supplier relationships, supporting purchasing processes and ensuring compliance with relevant procurement requirements.

We are looking for an experienced People & Culture professional with a strong track record of developing and implementing HR policies and strategies, managing HR projects, and supporting organisational change, as well as experience leading recruitment processes from job design through to shortlisting and interviewing. You will be a clear thinker, confident decision-maker and excellent communicator who can build strong relationships across an organisation and with external partners. Experience of payroll, EDI, health and safety, procurement or working within a purpose-led organisation or public authority would be advantageous.

To apply, please submit your up-to-date CV by 27 September at 23:59. Shortlisted candidates will be asked to submit a tailored cover letter after reviewing the full job description.

Please note that only applicants with an unrestricted right to work in the UK will be considered for this position.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Suicide Bereavement Specialist Manager leads and manages a team of approximately 10–12 Suicide Bereavement Specialists, providing strong and supportive management alongside clear professional accountability and oversight of practice.

The postholder will also maintain a small caseload of approximately 5–10 beneficiaries, enabling them to remain connected to frontline practice and the experiences of people accessing the service.

The postholder has operational responsibility for the beneficiary journey from the point a referral enters the service through assessment, triage and allocation to a Suicide Bereavement Specialist, and for ensuring that subsequent support is safe, timely, appropriate, person-centred and delivered to Pete’s Dragons’ expected standards.

Relationship with the Beneficiary Services Manager

The Beneficiary Services Manager holds overall strategic responsibility for Beneficiary Services, including the direction, development and performance of beneficiary-facing services across Pete’s Dragons.

The SBS Manager holds operational responsibility for the day-to-day delivery, management and quality of the Suicide Bereavement Specialist service.

The SBS Manager is expected to exercise appropriate professional and managerial autonomy in the daily operation of the SBS service, escalating significant safeguarding, workforce, performance, capacity, service-quality or organisational concerns to the Beneficiary Services Manager.

The two roles will work closely together to ensure that strategic decisions are translated into consistent, safe and effective practice.

Key Responsibilities

Referral, Triage and Allocation

The SBS Manager will:

• Take overall responsibility for all incoming referrals to the SBS service from the point of entry through to allocation.
• Review referrals to establish need, urgency, risk, suitability and any additional considerations affecting the provision of support.
• Ensure referrals are processed promptly and in accordance with Pete’s Dragons’ referral pathways, eligibility criteria and service standards.
• Identify and appropriately escalate safeguarding, suicide risk or other significant concerns arising during the referral process.
• Allocate beneficiaries to the most appropriate SBS, considering individual need, practitioner skills and experience, existing caseload, capacity, location and other relevant factors.
• Maintain oversight of referrals awaiting allocation and ensure that beneficiaries do not become lost or unnecessarily delayed within the system.
• Monitor demand, waiting times, caseloads and team capacity and raise emerging pressures with the Beneficiary Services Manager.
• Ensure referral and allocation decisions are clearly and appropriately recorded.

Management and Leadership of the SBS Team

The SBS Manager will:

• Provide day-to-day leadership and management to approximately 10–12 Suicide Bereavement Specialists.
• Lead regular individual management 1:1s with each SBS.
• Lead group supervision and reflective practice opportunities as required.
• Lead daily SBS team meetings and scheduled practice meetings.
• Create a team culture which combines compassion and psychological safety with professional accountability and consistently high standards.
• Maintain regular contact with staff working across different Pete’s Dragons locations.
• Ensure staff have appropriate opportunities to raise concerns, discuss difficult work and seek management guidance.
• Monitor individual workload, caseload and capacity and intervene where concerns arise.
• Support staff wellbeing while maintaining clear expectations regarding professional responsibilities and service delivery.
• Provide appropriate telephone management support for SBS staff working outside normal office hours as required.

Quality Assurance and Practice Standards

The SBS Manager will hold responsibility for the quality of SBS practice and will:

• Undertake formal case audits for each SBS on a quarterly basis.
• Regularly review the quality, accuracy and completeness of beneficiary records and case documentation.
• Monitor SBS practice against Pete’s Dragons’ policies, procedures, practice standards and expected professional boundaries.
• Arrange and review recorded beneficiary sessions at appropriate intervals as part of ongoing practice quality assurance and practitioner development.
• Provide constructive feedback following practice reviews and agree actions or development plans where required.
• Identify excellent practice and ensure learning is shared across the team.
• Identify practice which falls below the expected standard and take timely action to support improvement.
• Monitor beneficiary engagement, missed appointments, case progression, case duration and closure practices.
• Ensure concerns regarding practice, conduct, competence or beneficiary safety are appropriately documented, addressed and escalated.
• Promote reflective professional practice and continuous improvement throughout the SBS team.

Safeguarding and Risk

The SBS Manager will:

• Act as a Designated Safeguarding Officer (DSO) for Pete’s Dragons. Appropriate DSO training can be provided where required.
• Share responsibility for the management and oversight of safeguarding cases within the organisation.
• Provide advice and support to SBSs where safeguarding concerns arise.
• Ensure safeguarding concerns are identified, recorded, escalated and acted upon in accordance with Pete’s Dragons’ Safeguarding Policy and relevant statutory guidance.
• Work collaboratively with other safeguarding leads and senior managers where complex or significant concerns arise.
• Promote confident and consistent safeguarding practice throughout the SBS team.
• Ensure staff understand the distinction between safeguarding, suicide risk, clinical concern and other forms of beneficiary risk and follow the appropriate organisational pathway.

Beneficiary Casework

To remain connected to frontline practice, the SBS Manager will:

• Maintain a small caseload of approximately 5–10 beneficiaries.
• Provide high-quality suicide bereavement support in accordance with Pete’s Dragons’ practice model, policies and standards.
• Maintain timely, accurate and appropriate case records.
• Model excellent professional boundaries, beneficiary communication and case management.
• Participate in appropriate clinical supervision for their own beneficiary work.
• Ensure management responsibilities remain the priority of the role and that their personal caseload does not compromise their availability to manage the service or support the SBS team.

People Management and HR

The SBS Manager will be responsible for all routine HR management relating to their direct reports, including:

• Recruitment and selection of Suicide Bereavement Specialists.
• Induction and probation.
• Regular management supervision.
• Annual appraisal and performance review.
• Identifying individual and team development needs.
• Supporting professional development and CPD.
• Attendance and absence management.
• Managing annual leave and ensuring adequate service capacity.
• Addressing performance, capability, conduct or behavioural concerns promptly and appropriately.
• Supporting staff wellbeing and identifying when additional support may be required.
• Working with the Beneficiary Services Manager and other appropriate colleagues on formal HR matters where necessary.
• Maintaining appropriate and confidential management records.

Training and Development

The SBS Manager will:

• Identify individual and collective training and development needs across the SBS team.
• Ensure mandatory training remains current.
• Support SBSs to develop their knowledge, confidence and professional practice.
• Use case audits, recorded-session reviews, supervision, beneficiary feedback and other quality measures to identify areas for development.
• Contribute to the development and delivery of internal practice training and workshops.
• Support newly appointed SBSs through induction and their transition into independent practice.

Policy, Procedure and Service Development

The SBS Manager will:

• Ensure organisational policies, procedures and agreed ways of working are consistently implemented within the SBS team.
• Communicate changes in policy or practice clearly and ensure staff understand what is expected of them.
• Monitor compliance and address inconsistent practice.
• Contribute frontline operational knowledge to the review and development of policies, procedures, pathways and practice standards.
• Support the Beneficiary Services Manager in implementing service developments and organisational change.
• Identify opportunities to improve beneficiary experience, efficiency, quality and consistency.

Monitoring and Reporting

The SBS Manager will maintain an accurate operational picture of the SBS service, including:

• Referral volumes.
• Referral processing and allocation.
• Waiting times.
• Individual and team caseloads.
• Team capacity.
• Beneficiary engagement.
• Case progression and closures.
• Safeguarding and risk themes.
• Quality assurance findings.
• Staff performance and development.
• Emerging operational risks or pressures.

The postholder will provide appropriate information and reporting to the Beneficiary Services Manager and ensure significant concerns are escalated promptly rather than waiting for routine reporting arrangements.

General Responsibilities

The postholder will:

• Work across Pete’s Dragons Devon locations as required.
• Represent Pete’s Dragons professionally with beneficiaries, colleagues, partners and external agencies.
• Maintain appropriate confidentiality and comply with data protection requirements.
• Work within Pete’s Dragons’ policies, procedures, values and professional standards.
• Attend relevant internal and external meetings.
• Maintain appropriate professional boundaries at all times.
• Undertake relevant training and continuing professional development.
• Work flexibly where reasonably required by the needs of the service.
• Participate in a limited out-of-hours telephone support arrangement for SBS staff undertaking authorised out-of-hours work.
• Undertake other reasonable duties consistent with the seniority and purpose of the role.

Person Specification

Essential

Experience

The successful candidate will have:

• Significant experience of managing and leading staff.
• Experience of managing a team delivering services to people with complex emotional or mental health needs.
• Relevant experience within mental health, bereavement, psychological support, social care or a closely related field.
• Experience of managing staff performance, development, wellbeing and HR matters.
• Experience of quality assuring professional or support-based practice.
• Experience of managing risk and making sound professional decisions in complex situations.
• Experience of working with confidential and sensitive information.
• Experience of balancing competing demands and managing a busy operational service.

Knowledge and Skills

The successful candidate will demonstrate:

• Strong leadership and people-management skills.
• A sound understanding of mental health, emotional distress, grief and vulnerability.
• The ability to assess information and make proportionate decisions regarding risk, urgency and service response.
• Strong safeguarding awareness and a willingness to undertake DSO training where not already qualified.
• The ability to challenge poor or unsafe practice appropriately and constructively.
• The ability to provide clear feedback and support staff development.
• Excellent organisational and workload-management skills.
• The ability to monitor service capacity and allocate work fairly and effectively.
• Strong written and verbal communication skills.
• Confidence in managing difficult conversations.
• Good professional judgement and the ability to know when matters should be escalated.
• Strong IT skills and the ability to use electronic case-management systems effectively.
• The ability to analyse service information and identify trends, risks and areas requiring improvement.

Personal Approach

The successful candidate will:

• Combine compassion with professional accountability.
• Be calm and confident when managing complex or emotionally demanding situations.
• Be approachable without losing appropriate managerial boundaries.
• Be willing to make and stand behind difficult decisions.
• Be curious about practice and committed to continual learning and improvement.
• Understand the importance of reflective practice when working with suicide bereavement.
• Be comfortable working within a service where risk, grief, trauma and emotional distress are part of everyday practice.
• Demonstrate integrity, discretion and sound judgement.
• Share Pete’s Dragons’ commitment to providing timely, appropriate and professional support following suicide bereavement.

Practical Requirements

• Full UK driving licence.
• Access to a vehicle for work purposes.
• Ability and willingness to travel regularly between Pete’s Dragons locations and elsewhere across Devon.
• Ability to work flexibly according to service requirements.
• Ability to participate in limited out-of-hours telephone support for SBS staff.

Desirable

• Previous experience of suicide bereavement or postvention services.
• Previous experience of managing a geographically dispersed team.
• Safeguarding/DSO training.
• Experience of conducting case or practice audits.
• Experience of reviewing recorded professional practice sessions.
• Experience of delivering supervision, reflective practice or professional development sessions.
• Experience of recruitment within health, mental health, social care, bereavement or similar services.
• Knowledge of trauma-informed and person-centred approaches.

Scope and Accountability

This is a significant operational management role with responsibility for both people and practice.

The SBS Manager is accountable for ensuring that the SBS team is appropriately managed, beneficiaries are allocated safely and promptly, the quality of support is actively monitored, concerns are addressed rather than allowed to drift, and the Beneficiary Services Manager has an accurate understanding of the performance, capacity and risks within the service.

The postholder is expected to exercise professional judgement and autonomy within their delegated responsibilities while recognising when an issue requires escalation or strategic decision-making by the Beneficiary Services Manager.

About us

The Runnymede Trust is the UK’s leading race equality think tank. We generate research to challenge racial inequality in Britain.

For more than 50 years, we have worked tirelessly to build a Britain in which we all belong. Proudly independent, we speak truth to power on race and racism without fear or favour. We are not swayed by political agenda, profit or popular opinion. We are authentic, led by an ethnically diverse team, and we draw from our lived experience and that of our wide and inclusive community and partnership networks.

The Role

We are seeking a talented and motivated People & Culture Manager to lead and develop Runnymede’s people function and help ensure colleagues have a positive, consistent and inclusive experience throughout their time at the organisation.

Reporting to the Director of Operations & Finance, you will provide practical HR advice and support to managers and staff, oversee key people processes and ensure our policies, systems and ways of working support Runnymede’s values, culture and operational needs.

This is a varied role covering people operations, recruitment, employee relations, performance, wellbeing and organisational culture. You will oversee the employee lifecycle from recruitment to exit, maintain and develop our people policies and employee handbook, coordinate payroll administration, and support initiatives that strengthen engagement, communication and collaboration across the organisation.

Who we’re looking for

You’ll be the right person for this role if you have strong experience across HR and people management, with the ability to provide practical and confident advice to managers and staff across a range of people matters.

You will bring sound knowledge of employment law and HR best practice, alongside strong organisational and communication skills. You’ll be comfortable managing employee relations matters, developing effective people processes and supporting managers to build their confidence and capability.

You’ll also have a genuine interest in creating positive workplace cultures, with a commitment to inclusion, wellbeing and staff engagement. You’ll thrive in a collaborative environment and be able to balance day-to-day people operations with longer-term organisational development.

How to apply

To apply please click the apply button below.

This will take you to our online recruitment platform, BeApplied, which is a platform that aims to facilitate an unbiased and inclusive hiring process.

On BeApplied you will be asked to upload your CV and answer some skill-based application questions instead of a traditional covering letter.

Runnymede Trust is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in research and policy making and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from Black, Asian and minority ethnic people; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class now or in the past.

We are also aware that many highly capable prospective candidates nonetheless rule themselves out of work in think tanks because they underestimate their own ability to do the role. With this in mind, we strongly encourage applications from anyone who is prepared to learn and grow on the job and would like to stress that past experience of working in think tanks is not required.

Interview Schedule

Candidates will hear back about their application status on 30th of September, and interviews for shortlisted candidates will be conducted on w/c 5th of October.

People & Culture Business Partner

12-month Fixed Term Contract. Full Time. Hybrid working (minimum of 2 days per week in the office)

Location - London

Salary - £58,557 per year

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

Reporting in to the Head of People & Culture, the People & Culture Business Partner will provide strategic and operational HR support to Multi-Country Clusters (MCC's) on high impact initiatives building relationships based on trust and openness and
drive meaningful change.

The post-holder will ensure organisational alignment between HR practices and MCC priorities, fostering collaboration between central HR functions and MCC operations delivering tailored solutions that align with organisational values and goals.

Some of the main areas of responsibility for the People & Culture Business Partner include:

• Collaborate with the Head of People & Culture in embedding a culture of continuous learning within the MCCs, ensuring staff promoting the exchange of ideas and knowledge to meet organisational values and goals.
• Proactively identify opportunities with MCC leadership in resourcing the right capabilities, and talent to achieve organisational goals.
• Think critically in relation to HR policies implementation ensuring these align with Christian Aid’s ethical obligations and are compliant in the operational context.
• Drive impactful decisions through advice and Support MCC Leadership on employee relation case management and ensure processes are fair and compliant to context.
• Promote the exchange of ideas and knowledge in the people planning, people management, ensuring fair, consistent practices that promote an inclusive, well-being-focused environment.
• Strive to maximise impact through the use of organisational and sector data to support leadership in driving performance management, people planning and development and ensuring CA global HR practice is embedded within the local context.
• Maintain consistent and coherent CA DEI initiatives within the local context, ensuring Christian Aid remains an equitable and inclusive employer of choice.
• Understand perspectives to MCC leaders on all people-related matters to deliver high quality work.
• Engage with local networks, ensuring Christian Aid is at the forefront of progressive HR practices fostering a team mindset in the humanitarian sector.

About you

Who we are looking for

Essential:

• A recognised professional management qualification or graduate status in HR Management or equivalent significant experience.
• Significant experience in HR business partnering or a similar role within a complex, multi country organisation.
• Has significant experience HR partnering within the charity sector; understanding the nuances of the charity environment and landscape. 
• Detailed knowledge of employment law and HR best practices across multiple jurisdictions.
• An HR practitioner who sees policy as a guide and enabler, and not as a rulebook and restrictor. 
• Highly developed interpersonal and communication skills for managing diverse stakeholder relationships.
• Is able to demonstrate compassion, but will challenge stakeholders.
• Significant experience with data analysis concepts and tools, with the ability to interpret intersecting HR data to support decision-making.
• Demonstrable experience in using Human Capital Management (HCM) systems and e-recruitment platforms to streamline HR processes and enhance operational efficiency.
• Developed analytical skill to make judgements in line with organisational values and goals.
• Proven ability to adapt global policies to local contexts while maintaining compliance.
• Experience in matrix management environments.

Desirable:

• Has international development environment understanding
• Able to speak French, Spanish or Arabic. 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Reporting to: Principal
Line managing: Site Manager, Professional Services team (Student Recruitment and Communications Manager and Office staff), IT Manager
Key Relationships: Senior Management Team, Head of Access to Learning, the Chair and Trustees of the City & Guilds of London Art School, Chair and Trustees of the City and Guilds Art School Property Trust
 

Main purpose of role:
The Director of Operations is an important, senior role at the Art School, responsible for supporting the Principal in the delivery of the Strategic Vision and to monitor the progress of its objectives. They are responsible for the efficient and effective management of internal resources and stakeholders, and will act as the deputy to the Principal in all matters excluding academic. They will also contribute to the oversight of recruitment of students and staff.
The Director of Operations provides vision and professional leadership of registry, professional services, IT, admissions, as well as the management of compliance, HR, and the Art School’s technical tutors. They have some oversight of marketing inasfar as it relates to recruitment. The Director of Operations is the key liaison with the Property Trust, which is the official landlord for the Art School and the governing body that oversees the main buildings at our site in Kennington. They are the lead person, responsible for the OfS return and so it is anticipated that the successful candidate would have a level of quality assurance experience and familiarity with policy oversight.

The Art School is an independent educational charity with approximately 300 students and 100 members of staff. The Art School is entering a new strategic planning cycle that will see us growing our profile and portfolio; expanding our international links and external partnerships; and, deepening our civic impact on our neighborhood in Kennington and further afield.

MAIN DUTIES AND RESPONSIBILITIES
The main duties and responsibilities of the post are:
Leadership and Strategy

• Supporting the Principal in the delivery of the Strategic Vision for the Art School
• Working closely with the Head of Finance to allocate resources in line with the Art School improvement plan
• Oversee the management of and communication with, internal stakeholders of the School

Compliance and Governance

• Ensure that the systems and processes employed by the Art School comply with legal, audit and regulatory requirements,
• Oversee Risk Management, including Health & Safety compliance;
• Champion and oversee EDI across the Art School;
• Monitor the Art School’s performance against strategic objectives;
• Attend meetings of the Board of Trustees and relevant Committees, providing effective and timely reporting, proactive advice and support;
• Have overall responsibility for operational strategy including and policy management;
• To be the Art School ‘point of contact’ to the Property Trust;
• Manage legal and related matters as and when they arise.

Registry

• Oversee the team that handles student registry, academic administration and affairs, compliance and all non-academic matters of student experience;
• Ensure the accurate and timely submission of statutory and regulatory returns (e.g. to the Office for Students, Higher Education Statistics Agency, Office of the Independent Adjudicator for HE, Student Loans Company, UKVI etc);
• Act as the primary liaison for the Art School’s validating partners (Arts University Bournemouth, University of the Arts London Awarding Body);
• Act as Secretary to the Academic Board and oversee the arrangements for Art School Examination Boards;

Operations

• Implementation of HR processes and systems, seeking external advice as appropriate;
• Recruitment and line management of operational staff;
• Lead the process for the Art School’s annual staff appraisal scheme (Individual Performance Review) recommending associated staff development and training activities as agreed with the Principal;
• Day-to-day oversight of the professional teams managing the Estate, Technical Resources and IT infrastructure, and lead strategic planning relevant to these areas;
• Chair the Art School’s Site and Environment Committee;
• Manage the relationship with the Property Trust on a day-to-day basis.

External Profile and Recruitment

• Supporting the Principal to ensure successful student recruitment, working collaboratively with other academics;
• Development of the Art School’s activities (including commercial activities), short courses and profile;
• Oversee the Health & Safety and other logistical aspects of public events such as Degree Show

Additional Duties and Responsibilities

• Deputise where appropriate for the Principal;
• Lead and undertake Health and Safety duties and responsibilities appropriate to the role;
• Undertake other duties of a reasonable nature, as may be determined by the post holder’s line manager from time to time, in consultation with the post holder.

It is the duty of the post holder not to act in a prejudicial or discriminatory manner towards members of staff, students, visitors or members of the public. The post holder should also counteract such practice or behaviour in others by challenging and reporting it.
This is a description of the job as it is presently constituted. It is the Art School’s practice to periodically review job descriptions to ensure that they accurately reflect the job that is required to be performed, or to incorporate proposed reasonable changes following negotiation with the postholder.

We help high-impact nonprofits run brilliantly - now we need someone to do the same for us. You'll own Impact Ops' finances, payroll, contracts and compliance, reporting straight to the founder.

Summary

Impact Ops is looking for a Finance & Operations Manager to join our team. This is a newly created, internal-facing role: rather than working on client portfolios, you’ll own the financial and operational machinery of Impact Ops itself. The salary range for this role is £50,000–£60,000 GBP, depending on experience, with flexibility for exceptional candidates.

We’re looking for a qualified accountant who is genuinely happy to be hands-on, someone who can handle a corporation tax return and a contracting in the same afternoon and see both as worth doing well. If you want breadth, autonomy, and a role where you can see the whole organisation from the inside, we’d love to hear from you. The deadline to apply is 11 October 2026.

About Impact Ops

Impact Ops is an independent organization providing finance and operations support to high-impact nonprofits. Our services include bookkeeping, financial reporting, accounts payable, payroll, recruitment, entity setup, due diligence, and systems implementation. We serve over 50 clients globally, spanning cause areas including global health, animal welfare, AI safety, and climate.

We’re a remote-first team based across the world. We’re looking for motivated, detail-oriented people who care about doing good work in service of organizations trying to do good in the world.

The role

Everything we do for our clients, we also have to do for ourselves — and to date that work has been spread across the founder, the finance team, and external accountants. This role brings it together under one owner.

As Finance & Operations Manager, you’ll run Impact Ops’ own finances, company secretarial obligations, payroll, invoicing, contracting, and HR administration. You’ll report to Joshua Axford (Founder & CEO) and work closely with Eric (Head of Finance), who leads our client-facing finance function.

It’s a broad role with real trust attached. You’ll have visibility into every commercially sensitive part of the business, and you’ll be the person we rely on to keep it running properly.

Finance

• Owning Impact Ops’ bookkeeping, month-end close, and management accounts
• Preparing annual accounts
• Cash flow forecasting and budget tracking
• Accounts receivable and accounts payable: raising client invoices, chasing payment, processing supplier invoices and payment runs
• VAT returns and corporation tax submissions

Company secretarial & compliance

• Confirmation statements, annual returns, and Companies House filings
• Maintaining statutory registers and corporate records
• Insurance renewals across the group, including professional indemnity, private medical and employers’ liability

Payroll

• Running end-to-end monthly payroll for our UK team, including RTI submissions, PAYE/NI, and pension auto-enrolment
• Coordinating payments for team members engaged internationally across several jurisdictions
• Year-end tasks including P60s and P11Ds

Contracts & client administration

• Drafting, issuing, and tracking client Service Level Agreements
• Managing employment contracts and contractor agreements for the team
• Maintaining a reliable view of contractual obligations, renewal dates, and scope changes

HR administration

• Onboarding and offboarding administration
• Maintaining people records and keeping our HR systems accurate
• Leave tracking, benefits administration, and equipment provisioning

About you

You’ll need to have:

• A recognised accounting qualification (ACA, ACCA, CIMA, or equivalent) — or qualified by experience with a track record that speaks for itself
• Experience running or providing accounting support for the finance function of a small business, or a comparable breadth of ownership within a larger one
• UK payroll experience, or the confidence to take it on with support
• Genuine comfort with administrative work: this role is hands on and we’d rather be honest about that than have you discover it in month two
• Strong judgement about confidentiality and discretion — you’ll see everything
• The ability to work independently in a remote environment and set your own priorities
• A genuine desire to have a positive impact with your career

It would be a bonus if you also have:

• Practice background: experience in an accountancy practice, particularly with company secretarial work
• Contract administration experience: comfort reading and drafting commercial agreements
• Familiarity with our tool stack: Xero, Ramp, Deel, Apron, or similar
• A process improvement mindset: you spot inefficiencies and take initiative to address them
• Commercial exposure: experience with pricing, proposals, or commercial analysis — not required for the role as scoped, but useful as it develops

Compensation & logistics

• Salary: £50,000–£60,000 GBP, depending on experience. There may be flexibility for exceptional candidates.
• Location: Remote, but we have a strong preference for candidates based in the UK and specifically the South West. This role involves periodic in-person co-working with the CEO, and the trust-level nature of the work benefits from face-to-face time.
• Hours: Full-time, or part-time (at least 3 days a week or equivalent) depending on candidate preference
• Start date: 1 December 2026 preferred, but we’re flexible for the right person — a Q1 2027 start is fine if you have a longer notice period
• Application deadline: 11 October 2026

Growth & Progression

We’re deliberately hiring above the immediate need. The brief described here is where the role starts, not where we expect it to stay: as Impact Ops scales, we anticipate significant operational leadership responsibility sitting with whoever takes this on, and we’d rather find that person now than replace them later.

We’re looking for someone who wants to grow with the business.

Our benefits include:

• Prioritised health & wellbeing: Private medical, vision, and dental insurance; up to 2 weeks’ paid sick leave; a generous mental health allowance
• Flexible working: Set your own schedule (with some overlap with colleagues as needed); remote workspace covered if needed
• Generous vacation: 25 days’ holiday per year plus public holidays — we encourage you to use the full allowance
• Professional development: A generous annual allowance for CPD, plus on-the-job growth and clear progression pathways
• Retirement: Pension with 10% employer contribution
• Parental leave: Up to 14 weeks fully paid, up to 52 weeks total; financial support for childcare where needed
• Equipment: Full remote setup covered (laptop, monitors, chair, etc.)
• Team retreats: Two in-person staff retreats per year

How to apply

To apply, please submit your CV and a short cover letter explaining your interest in the role and relevant experience. 

We’re committed to building a diverse and inclusive team and warmly encourage applications from candidates of all backgrounds.

Diversity and inclusion

We’re aware that factors like gender, race, and socioeconomic background can affect people’s willingness to apply for roles for which they meet some but not all the suggested attributes. We’d especially like to encourage people from underrepresented backgrounds to express interest.

There’s no such thing as a “perfect” candidate. If you’re on the fence about applying because you’re unsure whether you’re qualified, we’d encourage you to apply.

If you require any adjustments to the application process, such as accessibility accommodations, additional preparation time, or other, please let us know. We’re happy to support your needs and adjust the application process.

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.

Help us make a bigger difference to families

Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.

This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.

What you’ll do

You will:

• Produce management accounts, budgets, forecasts and financial reports.
• Monitor income, expenditure and cash flow.
• Oversee QuickBooks and the work of our Finance Administrator.
• Provide financial information for funders, the CEO and Trustees.
• Coordinate governance, compliance and risk-management processes.
• Oversee routine HR administration and work with our external HR advisers.
• Manage key suppliers, contracts, insurance and IT support.
• Line manage the Finance Administrator and work closely with the Office Administrator.
• Improve systems and help the charity work more efficiently.

About you

You will have:

• Strong charity finance or business-management experience.
• Practical experience of using QuickBooks and producing management reports.
• A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
• A good understanding of budgets, financial controls and reconciliations.
• Experience of governance, HR administration, contracts or office systems.
• Experience of supervising or managing staff.
• Excellent organisation, accuracy and attention to detail.
• The confidence to take ownership, work independently and communicate clearly.

You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.

The role is office based and requires someone who can stay focussed and productive, working around a busy team

Are you an experienced and highly organised operations professional who enjoys making sure an organisation runs smoothly?

We are looking for a Business Operations Manager to lead and strengthen our day-to-day operations. This is an important role within our charity, responsible for ensuring our staff, volunteers and trustees have the effective systems, support and working environment they need to deliver the best possible services for the people we serve.

Working closely with the Chief Executive Officer and senior managers, you will lead operational activity across:

• office and business support;
• finance and HR administration;
• facilities and building management;
• governance and organisational compliance;
• health and safety;
• the continuous improvement of systems and processes.

You will manage and develop the Business Support Team, coordinate operational priorities, and help ensure our organisation remains safe, efficient, welcoming, and well organised.

About you

You will have experience of managing office or business operations within a charity, public-sector organisation or a similar working environment. You will also bring:

• experience of leading an administrative or business support team;
• knowledge of finance and HR administration;
• experience of facilities or premises management;
• an understanding of GDPR, health and safety and organisational compliance;
• excellent planning and organisational skills;
• the ability to manage competing priorities and remain calm under pressure;
• confidence in using Microsoft 365 and organisational databases; and
• a practical approach to improving systems and ways of working.

A relevant Level 5 qualification or degree would be welcomed, but we also value equivalent knowledge and experience.

Experience within a Parent Carer Forum, SEND organisation, charity or community organisation would be an advantage, although it is not essential.

Most importantly, you will be approachable, collaborative and committed to creating an inclusive organisation that provides an excellent experience for staff, volunteers, families and partners.

What we offer

We want our people to feel valued, supported and able to do their best work. As part of our team, you will receive:

• Generous annual leave – statutory minimum holiday entitlement, including bank holidays, plus an additional 5 days’ paid annual leave each year. For someone working five days per week, this is 33 days’ paid leave per year, including bank holidays, pro rata for part-time employees.
• Workplace pension – eligible employees will be enrolled into our NEST workplace pension scheme.
• Employee Assistance Programme – access to the Wisdom Employee Assistance Programme, providing confidential support for your health and wellbeing.
• Support and development – regular supervision alongside opportunities for learning and development.
• An inclusive and supportive workplace – where different perspectives, experiences and ways of thinking are welcomed and valued.

You’ll also have the opportunity to be part of an organisation working to make a meaningful difference to the people and communities we support.

How to apply

Please submit an application form explaining how your experience, knowledge and skills meet the requirements of the role.

Closing date: 21st September 2026 at 9:00 am

Interview date: w/c 28th September 2026

We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.

This role is subject to a basic DBS check and satisfactory references.

People Operations Officer

Location: High St, Brasted, Westerham, UK

Contract type: Full time, Permanent

Salary: Up to £27,184 per annum

Access to your own means of transportation would be beneficial, as the local bus service is unfortunately neither frequent nor reliable. We recommend you research your potential commute ahead of applying.

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

The People Team plays a critical role in supporting our services to deliver our work. We're a team of nearly 20, and work from our offices in Brasted, Kent, Central London and remotely (with travel to our services).

Job Description

If you're looking for your first or second job in HR and already have impressive administrative and organisational skills, as well working towards your CIPD level 3 or equivalent then we have the ideal role for you.

As People Operations Officer you will be delivering a customer-focussed HR processing service for a number of areas of our organisation. You will be working with our Service Managers to ensure they work to our HR polices, processes and practices. This will include:

• Using the ATS system to approve and publish roles
• Carrying out background checks and onboarding new staff.
• Issuing offer letters and contracts of employment.
• Administering the leaver processes.
• Processing variations to contracts and payroll changes and entering timesheets.
• Monitoring key events and dates relevant to the employment relationship (e.g. DBS renewals) and taking appropriate action.
• Collating inter-company transfer (TUPE) data as required and implementing the payroll and records aspects of TUPE transfers
• Managing the employee absence processes, including annual leave, sickness, maternity and paternity.
• Preparing redundancy calculations
• Supporting with grievance and disciplinary investigations by making arrangements and taking notes.
• Supporting Managers with informal and Stage 1 sickness absence cases.
• Dealing in a sensitive and professional manner with enquiries from all sources and maintaining privacy and confidentiality at all times

You will be managed by our People Operations Manager, and will be working with a wider People team who support other areas of the organisation, so there will be plenty of opportunities to learn from others, hear more about what we do and how you play a part in the bigger picture.

You'll also be working closely with the rest of the team in particularly the Strategic People Partners and ER & Wellbeing team. Your relationship with our Payroll team is also going to be key.

Qualifications

An understanding of, or keen interest in HR is essential, while some experience of the area would be desirable. We will also look to supporting you with further development and in gaining a recognised qualification in HR support.

To succeed in this role you must possess a good basic education and strong administrative skills - including a familiarity with Word and Excel, and experience of using mail merge and databases. You will be able to work on your own initiative and maintain confidentiality. In addition, you must be able to demonstrate:

• The ability to build and develop strong working relationships
• A strong customer service ethos and good communication skills
• The ability to work effectively under pressure
• Time management and prioritisation skills
• Excellent attention to detail and accuracy.

Desirable criteria:

• Experience of working in a busy Human Resources or Finance Department.
• Experience of using a HR database system.
• Knowledge of the main areas of HR administration
• Able to develop basic administration procedures.

Additional Information

Access to your own means of transportation would be beneficial, as the local bus service is unfortunately neither frequent nor reliable. We recommend you research your potential commute ahead of applying.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please click apply to be redirected to our website to complete your application.

Westway Trust is seeking a dedicated Head of Operations with a minimum of 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.

In this newly created role, you will act as a key advisor, reporting directly into the CEO, and will have responsibility of key areas of the Trust’s operational functions, ensuring the smooth and effective running and delivery of services. You will directly manage the leads of HR, Learning, Communications & Marketing, and Community Engagement, supporting them to deliver high-quality work and develop professionally.

If you are a values-led operational leader who is committed to community transformation and organisational excellence, and thrives on steering strategic decisions, this role is for you!

Key responsibilities of the role include but not limited to:

• Oversight and line management of the HR, Learning, Communications & Marketing, and Community Engagement functions of the Trust.
• Oversight of key projects essential to the delivery of the Horizon (strategic) Plan 2025-2028 as agreed with the CEO.
• Be a key part of the Executive Team, chaired by the CEO.
• Maintain an overview of all projects and programmes of activity, outputs and outcomes within the role and ensure reports are written and submitted on time.
• Provide day-to-day operational leadership across teams, driving high performance, alignment with values, and maintaining individual, personal & team wellbeing.
• Develop and implement planning processes and performance management tools to ensure effective delivery of goals.
• Develop, drive and maintain the data gathering and analysis for the Westway Trust, that enables the Social Impact Framework and to play a key role in the organisation’s progress towards creating a strong narrative in respect of achievement.
• Attend People Committee Meetings and the Board as requested, and contribute to the preparation of meeting papers as necessary in line with agenda requirements.
• Provide upward reporting and insight to the CEO including written briefings, performance dashboards, and recommendations.
• Attend internal and external meetings, including those that require representing the Trust publicly, in line with agreed strategies and perspectives.
• Monitor, update and ensure compliance with organisational policies and legal requirements (e.g. safeguarding, employment, health & safety, data protection) to build a positive work culture.
• Champion collaboration and integration across departments, ensuring consistent implementation of work priorities that align with community needs and objectives.
• Support a values-based culture that centres equity, sustainability, openness, courage, and integrity.
• Contribute to organisational development and support the process of communicating and managing change effectively at the Trust in line with agreed policies and frameworks.

Essential Experience, Skills and Attributes:

• Minimum 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
• Proven ability to lead, guide and motivate diverse teams and to support the professional growth of those who report to you as a line manager.
• Demonstrable experience of good practice approaches to conflict resolution, working in collaboration with others and encouraging honesty, transparency and open ways of working across teams that benefit the organisation’s effectiveness and efficiency.
• Excellent planning, organisation and performance management skills.
• Excellent writing and reporting skills, including the ability to summarise complex data and issues for decision-makers.
• Experience in researching, developing and managing departmental budgets.
• Ability to analyse information, and formulate practical and reasoned operational plans that can be easily understood and monitored.
• Strong interpersonal and emotional intelligence skills – able to offer both moral and professional support to teams.
• Experience of supporting organisational change, transition, or transformation programmes.
• Experience of embedding inclusive and equitable practices across teams.
• Demonstrable alignment with the Trust’s values and commitment to anti-racism and community power.

Desirable Experience, Skills and Attributes:

• Previous experience overseeing HR or education/community programmes is highly desirable.
• Familiarity with communications/marketing functions is a plus but not essential.
• Degree-level education together with a recognised professional qualification in any of the fields this role covers – or equivalent lived/professional experience – is highly desirable.

The application deadline is 5 pm on Sunday, 27 September, when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

About Julie's Bicycle

Julie's Bicycle (JB) unites culture, creativity and climate action to drive change. For almost two decades, we have worked at the forefront of the creative climate movement, supporting artists, cultural organisations and creative leaders to take meaningful action on the climate, nature and justice crises.

Through research, policy, partnerships and practical support, we help the cultural sector turn creativity into a powerful force for a just and regenerative future.

About the Role

We're looking for an experienced, proactive and collaborative Operations Manager to play a central role in the smooth running of Julie's Bicycle.

Working closely with the Operations & People Lead, you'll oversee core organisational operations including administration, office management, systems and technology, recruitment support, compliance and internal processes. You'll help ensure our team has the systems, tools and support needed to work effectively in a hybrid environment.

This is a varied role that combines operational leadership with hands-on delivery. You'll be the go-to person for many internal processes and will work across teams to improve systems, maintain compliance and support organisational effectiveness.

Key Responsibilities

Operations & Administration

• Act as the first point of contact for general enquiries and operational support.
• Manage organisational administration systems and processes.
• Coordinate travel, meetings and logistics for staff and organisational activities.
• Support budgeting and logistics for team events, meetings and activities.
• Help implement and maintain Julie's Bicycle's environmental policies and operational practices.

Office Management

• Oversee the day-to-day running of our hybrid office environment.
• Manage relationships with Somerset House facilities and external suppliers.
• Support health and safety compliance and office wellbeing initiatives.
• Help create an engaging and collaborative workplace culture.

Systems & Technology

• Coordinate IT systems, digital platforms and external providers.
• Maintain organisational systems, databases and cloud-based infrastructure.
• Support GDPR compliance and data management processes.
• Identify opportunities to improve systems and ways of working.

Recruitment & HR Support

• Support recruitment, onboarding and offboarding processes.
• Assist with HR administration and employee records.
• Issue contracts and documentation for staff, freelancers and placements.
• Provide day-to-day support for people-related processes and queries.

About You

We're looking for someone with experience in operations, administration, office management or organisational support who enjoys problem solving, improving systems and helping teams work effectively.

You'll be highly organised, digitally confident, proactive and comfortable managing multiple priorities. Experience within the charity, cultural, arts or environmental sectors would be beneficial but is not essential.

If you read this advert and feel you almost match what we're looking for, we'd still love to hear from you. You may have built relevant skills through freelance work, lived experience, activism, organising or routes outside formal education.

Why Join Us?

At Julie's Bicycle, you'll join a passionate and supportive team working at the intersection of culture and climate action. We offer a flexible and collaborative working environment where you can make a tangible contribution to one of the most important challenges of our time.

Equality, Diversity & Inclusion

We are committed to building a diverse and inclusive team and strongly encourage applications from people from underrepresented backgrounds. If you are excited about the role but don't meet every requirement, we would still love to hear from you.

We know job descriptions can feel daunting and that people who are from the global majority, from working class backgrounds, those without formal qualifications and some LGBTQ+ candidates are statistically less likely to apply even when they are well suited to a role.

Closing date: Thursday 17 September 2026

We strongly encourage early applications as we may close the recruitment early if we have reached a sufficient number of viable applications.