Management jobs

About The Role
Behind every moment of support we give someone living with dementia, there's infrastructure that has to work.
What does it take to keep a charity like ours running? What sits behind every support call answered, every research database accessed, every fundraising campaign delivered? Infrastructure. And the people who build, protect and evolve it.
As a Senior Infrastructure Engineer, you'll play a central role in shaping, operating and maintaining our predominantly Microsoft cloud environment — keeping it strong, secure and ready for what comes next. Reporting to the Infrastructure Services Manager, you'll support, maintain and enhance our enterprise infrastructure across Azure cloud, Microsoft 365, identity, endpoint, network and core platform services.
You'll lead on complex incidents, drive root-cause analysis, and bring the kind of calm, expert thinking that keeps services running and colleagues confident. This is a hands-on, cloud-first role with real scope to influence how we design, govern and optimise cloud services and our infrastructure for the long term.
This role would particularly suit someone who has moved beyond traditional, on-prem infrastructure into operational Azure and Microsoft 365 engineering and is confident owning cloud platforms end to end.
This is a 12 month fixed term contract.
About you:
You're an experienced infrastructure professional who brings both depth of technical knowledge and the mindset of a trusted colleague. You understand that the work you do has real consequences for real people, and that motivates you to get things right. You're equally comfortable managing complex incidents and stepping back to think about how we build more resilient, secure and cost-effective cloud services over time.
You take security seriously, communicate with clarity across technical and non-technical audiences, and you thrive in environments where collaboration and accountability go hand in hand. You're someone who keeps learning, shares what you know, and makes the team around you better.
You'll have:

- Proven, demonstrable experience in Microsoft cloud technologies essential, including in-depth hands-on Azure experience (cloud platforms, virtual compute, storage, networking and the governance principles that keep it all accountable).
- Experience administering and optimising Microsoft 365 services, including identity, security and collaboration tooling.
- A grounding in enterprise infrastructure — servers, directory services, hybrid identity — and the hands-on experience to back it up.
- Experience managing and supporting Disaster Recovery services to address continuity of vital business functions.
- A security-first mindset, with practical knowledge of MFA, conditional access, privileged access management and vulnerability remediation.
- Proven networking foundations across WAN, VPN, firewalling and secure remote access.
- The discipline to work within ITSM frameworks and the rigour to maintain accurate configuration and asset data.
- Experience working alongside a Managed Service Provider as part of an augmented team, including managing service quality and accountability.
- A track record of producing documentation that works for diverse audiences — runbooks, procedures, service improvement write-ups.
- Genuine curiosity about the infrastructure landscape and a commitment to staying sharp as it evolves.

What you'll focus on:

- Owning, evolving and maintaining our hybrid (predominantly Microsoft cloud platform) infrastructure — secure, stable and performing, day in, day out, and under pressure when it counts.
- Owning complex incidents from first response through to root-cause analysis and lasting fixes.
- Working shoulder-to-shoulder with our Security team to embed good practice across everything we build and run.
- Helping us get more from what we have — through cost optimisation, service rationalisation and smarter configuration.
- Being a dependable partner to suppliers and managed service providers, holding them to the standard our users deserve.
- Championing modern identity protection across the organisation.
- Bringing energy and expertise to a team that genuinely wants to do good work together.

The infrastructure you build here will help us reach more people living with dementia, more quickly, more reliably.

If you want to bring your infrastructure skills and wider technology expertise to a role with real purpose, where your work will directly contribute to delivering our mission, we'd love to hear from you.
Important Dates

- Application deadline is 23:59pm on Sunday 16th August 2026
- Interviews begin week commencing: W/C 24th August 2026

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ

20 hours per week / £28,330 per annum pro rata / permanent / working pattern can be discussed at interview

As a Maintenance Operative, your primary work based will Hastings with regular travel and work required across East Sussex to any of our YMCA DLG sites, with demand varying throughout the year. A full UK driving licence is therefore essential, and a vehicle will be provided.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to ensure our residents have safe, good‑quality homes. We work closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty homes for new residents.

We have sites across East Sussex, centered around our Foyers in Eastbourne and Hastings. These services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. There are homes throughout East Sussex for young people we continue to support into independence via our Transitional Housing teams, these are typically larger shared houses of 4-8 residents sharing some communal facilities such as bathrooms and kitchens. In total there are approximately 180 residents in East Sussex that the maintenance team oversee.

In delivering the role, you will take on a hands‑on role combining practical maintenance tasks with caretaking responsibilities. You will help create and maintain safe, welcoming, and psychologically informed accommodation for the people we support.

Key Responsibilities

• Provide a comprehensive maintenance, caretaking, and cleaning service to ensure safe, welcoming, and psychologically informed accommodation.
• Carry out day‑to‑day maintenance across our East Sussex sites, with occasional support to other housing schemes.
• Complete maintenance, cleaning, repair, and redecoration works within agreed timescales, delegating tasks where appropriate.
• Perform or delegate general caretaking and cleaning duties, including cleaning communal areas, litter‑picking, and waste removal.

If you’re excited about this role but your experience doesn’t match every single requirement, we still encourage you to apply. We know that skills and potential come in many forms, and your background may offer valuable transferable strengths.

We’re looking for a someone with a positive, flexible attitude and a genuine desire to contribute to young people’s wellbeing.

Experience and Knowledge

We are searching for someone with:

• Strong maintenance experience across a range of trade or repair tasks, including delivering high‑quality maintenance and decorating work
• Experience working in supported housing, residential, or community‑based settings
• Commitment to maintaining high standards of safety, quality, and resident wellbeing
• Good understanding of health & safety requirements and compliance processes
• A proactive, organised approach to workload and prioritisation

Qualifications and Training (Desirable)

It would be beneficial, though not essential, if you have:

• City & Guilds or equivalent qualification in one or more maintenance skill areas
• Manual handling training
• Training in handling bodily fluids
• Boundaries training
• First Aid training

CLOSING DATE: Sunday 6 September 2026 at midnight. If we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

The Southmead Project is seeking an experienced and motivated Fundraiser to support the charity’s long-term financial sustainability.

The postholder will identify, research and secure funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources. They will lead on developing high-quality, persuasive funding applications and reports that clearly communicate the impact of the Southmead Project’s work and the needs of the people it supports.

Working closely with the CEO, Head of Finance and trustees, the Fundraiser will develop and deliver an annual fundraising plan, maintain a strong funding pipeline, and support the organisation to diversify its income. The role will require excellent writing, research, relationship-building and organisational skills, alongside a strong commitment to the charity’s values and mission.

• Develop an annual fundraising plan, alongside the Head of Finance and CEO.

• Carry out ongoing prospect research to identify new sources of funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources.

• Maintain a fundraising pipeline, ensuring that opportunities, deadlines, applications and reporting requirements are monitored effectively.

• Build and maintain a database of prospective and current funders, including key contacts, deadlines, funding priorities and application requirements.

• Monitor relevant local, regional and national funding opportunities, including being a sponsored charity at community events.

• Produce funding applications for trusts, charities, foundations and statutory bodies as an ongoing part of the charity’s income generation.

• Analyse data and feedback collected through outcomes processes for report writing.

• Build and maintain positive relationships with funders, partners and relevant stakeholders, including the corporate sector as part of the charity’s income diversification strategy.

• Attend monthly meetings with the Senior Leadership Team and trustee meetings as required.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• To follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Team Handbook.

• All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Please see job description for full details.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Care Service in Newham. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

A good understanding of mental health issues and how it affects people and experience of supporting customers to manage this and lead independent lives.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Are you passionate about helping people overcome barriers, realise their potential, and build a brighter future through employment?

Our Employment Support team operates across London, Bristol, Brighton, Oxford, and Reading, supporting clients from both St Mungo’s and partner organisations to move into sustainable, paid work. We are looking for an enthusiastic and motivated professional to join our Individual Placement and Support (IPS) service in Oxford.

What matters most is your ability to build genuine relationships, inspire confidence, and recognise potential where others may not. We work creatively and embrace innovative tools  to enhance the support we provide, helping clients explore opportunities, strengthen applications, prepare for interviews, and navigate the modern world of work.

We welcome applicants with transferable skills. If you've worked in recruitment but found yourself most energised by helping candidates realise their potential, rather than simply filling vacancies, this could be the perfect next step in your career.

About you

This role will provide personalised, person-centred employment support to individuals who want to find work or sustain existing employment. Working with a caseload of approximately 25 participants, you will take a holistic approach, helping people identify their strengths, build confidence, overcome barriers, and progress towards their employment goals

To be successful in this role, you will: 

• Be passionate about helping people overcome barriers and create positive change in their lives.
• Bring experience from recruitment, employability, education, housing, support work, health, criminal justice, customer-facing services, or a similar people-focused environment.
• Combine commercial awareness with genuine compassion and empathy, balancing performance targets with a commitment to positive client outcomes.
• Be skilled at building positive, trusting relationships and engaging people in a strengths-based way.
• Be comfortable using innovative tools, including AI, to enhance support and help people navigate the modern world of work.
• Build effective partnerships and work collaboratively with a range of stakeholders to create opportunities and achieve positive outcomes.
• Be able to manage a varied workload, prioritise effectively, and maintain accurate records.
• Demonstrate a strong commitment to equity, diversity, and inclusion.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 31 August 2026

Interview and assessments on: 11 September 2026

Please note: This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

This role is responsible for strengthening the Church of England's approach to racial justice learning. Working across the Church, you will review existing learning resources, identify gaps and opportunities, and develop a clear strategy and workplan to support future provision.

You will ensure that learning is aligned, high-quality and accessible across different contexts, including national, diocesan and parish settings. Working closely with the Director, Deputy Director and wider stakeholders, you will coordinate delivery of the Unit's learning and development work, ensuring programmes are well designed, appropriately targeted and delivered effectively.

Do you have incredible customer service skills in a high demand environment and a passion for animals?
We are recruiting for Customer Support Centre Advisors to act as the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. 
 

What does this role do?

As Customer Support Centre Advisor, you'll: 

• respond to Dogs Trust customers, supporters, members, adopters and members of the public via multiple channels including, but not limited to inbound calls, outbound calls and multiple email channels
• respond sensitively and efficiently to all calls, following our set policies, procedures, and  guidelines 
• identify the circumstances, needs and aims of the customer using appropriate questioning  techniques and respond appropriately
• achieve and maintain key performance indicators; including but not limited to average talk  time, call/email quality and after call work
• record all customer interaction accurately on relevant in-house systems as appropriate, in  line with agreed standards and procedures
• act as an advocate for the Dogs Trust brand and, as the voice of Dogs Trust, always uphold the organisation’s reputation

Please note, this is a hybrid role working from Manchester rehoming centre two days per week, with the rest of the time from home. Shortlisted candidates will be invited to a short screening call on Teams, followed by a panel interview at our Manchester rehoming centre.

Could this be you?

To be successful in this role, you will have exceptional listening skills, with experience of providing excellent customer service in a high demand environment. You'll be skilled in handling telephone and email conversations sensitively and empathetically, as this role involves communicating with customers who may be distressed, confused or aggressive. You'll be resilient, proactive and have a good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint and Outlook) with the experience of using web-based resources and electronic systems.

Please note this is a hybrid role working out of our Contact centre in Manchester.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Help shape the future of teacher development by creating inspiring, evidence-informed content that supports great teaching, strong leadership and better outcomes for pupils.

About the Role

The National Institute of Teaching is seeking a Content Designer to join our content team to support the development of a range of programmes, including ITE, PGCE, ECTP and NPQs, and help shape high-quality, evidence-informed professional development for teachers and school leaders across England.

We believe teaching is a fundamental societal good, a privilege and a responsibility. This belief sits at the heart of our work and informs the way we design learning that supports teachers and leaders to develop their expertise, improve outcomes for pupils and contribute to a stronger education system.

In this role, you will design and develop engaging, rigorous content across a range of formats, including online self-study, seminars, coaching and immersive experiences. Working closely with subject experts, teachers, leaders and academics, you will translate evidence and expertise into accessible, impactful learning that supports excellent practice in classrooms and schools.

You will apply instructional design best practice, embed insights from research and contribute to ongoing programme improvement by testing new approaches and incorporating evidence into future iterations. This is an opportunity to influence programmes with a lasting impact on the teaching profession and to help share learning across the wider education system.

Contract: Fixed-term contract for four years due to funding.

Location: Hybrid – within commuting distance of one of our campuses.

Essential Criteria

• A commitment to the aims of the National Institute of Teaching. 
• Educated to level 7 or higher, with experience of academic reading and writing at Level 7 or higher.
• Experience of designing materials for NPQs, ECTP, initial teacher training, PGCE or other higher education programmes.
• A proven track record/a minimum of 2+ years of experience in the development of educational materials, including presentations, e-learning material, checklists, participant guides, and other materials used in training and development. 
• Understanding of instructional design methods, theories and best practice. 
• Experience of designing materials that involve critical reflection. 
• Experience in the education sector, ideally as a teacher, leader or instructor. 
• Ability to train and support others, including teachers, school leaders and content design colleagues, to deliver materials that integrate critical reflection at Level 7 with QTS-aligned classroom practice. 
• Ability to build strong relationships with a diverse group of key stakeholders. 
• Excellent track record of delivery on collaborative projects against tight timelines.
• Excellent interpersonal and written communication skills.
• Excellent organisational skills and attention to detail.

Desirable Criteria

• Experience of designing materials that support Level 7 Master's assessments and an understanding of how to integrate this with QTS-aligned classroom practice. 
• Experience of working within a Lead Provider/sub-contractor delivery model or with DfE-funded programmes.
• Familiarity with the regulatory environment for higher education and Initial Teacher Education (ITE), including Office for Students (OfS) requirements.
• Previous exposure to or experience with User Experience (UX) Design and Design Thinking.
• Experience of designing interventions for research purposes and disseminating findings successfully.
• Experience of schools, especially those that face challenges, such as those in ‘cold spots’.

Key Benefits

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension – entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support – our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our careers page.

Closing date: 5 September 2026.
Interview date: w/c 14 September 2026. 

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS), and a Children’s Barred List Check and Occupational Health Check are required as a condition of employment.

About Stoll:

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

Deliver an outstanding service to residents and internal stakeholders by being the first point of contact for residents, engaging service across multiple channels, including telephone, email and face to face interactions.

 The role involves resolving enquires relating to housing repairs, rent accounts, tenancy matters and general housing services, ensuring residents receive accurate information, timely resolution and a positive service experience and that all interactions reflect professionalism, empathy and efficiency.

Key Responsibilities:

• Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
• Handle inbound and outbound telephone calls and respond to customer emails professionally and efficiently.
• Act as a single point of contact for residents, addressing enquiries at first contact wherever possible.
• Deliver a consistently high standard of customer service aligned to organisational values and service standards.
• Log responsive, urgent and emergency repairs accurately using our systems in line with our policies and procedures.
• Diagnose repair issues through effective questioning to ensure correct categorisation and prioritisation.
• Liaise with internal repairs teams and external contractors to schedule, amend or follow up appointments.
• Keep customers informed of progress and timescales and manage expectations appropriately.
• Respond to rent‑related queries including balances, payments, arrears and payment methods.
• Explain rent statements and charges in a clear, customer‑friendly manner.
• Signpost customers to relevant support services, including income advice or welfare support, where appropriate.
• Provide information on tenancy services, estate services and policies.
• Record, acknowledge and handle stage 1 complaints in line with our complaints policy.
• Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
• Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
• Provide administrative support for organisational related processes.
• Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
• Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
• Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery

Person specifications:

• Customer Focused: Demonstrates a strong commitment to delivering excellent service and enhancing the resident experience.

• Organised and Detail-Oriented: Maintains accurate records, manages multiple tasks efficiently, and ensures timely follow-up.

• Strong Communicator: Communicates clearly, professionally, and effectively with residents, colleagues, and contractors.

• Collaborative: Works well with others, contributes to team goals, and offers constructive feedback to improve service delivery.

• Problem Solver: Applies sound judgment and initiative to resolve issues and manage conflicts effectively.

• Technically Proficient: Confident in using Microsoft Office Suite and internal systems for reporting, communication, and task tracking.

• Adaptable and Proactive: Responds positively to change, takes initiative, and seeks opportunities to improve processes.

• Confidential and Compliant: Understands and adheres to data protection and GDPR requirements when handling sensitive information.

• Resident Engagement: Comfortable participating in community events and engaging with residents to build trust and gather feedback.

• Health & Safety Aware: Understands the importance of compliance with safety regulations and ensures documentation is current and accessible.

   

Frontline Competencies 

Working with Customers

• A focus on maximising the independence of our customers in all interventions 

• A focus on always delivering a holistic service to Customers, focusing on the person as well as their situation 

• The ability to regularly motivate and inspire Customers to improve their life situation 

• The ability to deal with customers exhibiting challenging behaviour in a positive way 

• An understanding of support issues, particularly relating to Veterans Communication 

• The ability to communicate effectively with all Customers 

Health and Safety

• An understanding of how to safeguard vulnerable adults and children 

• The consistent application of appropriate boundaries when working with Customers

Other Duties

• Support the organisation: Carry out any other duties as required by The Tenancy Directorate

• Cover housing officers: Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database and the waiting list is managed efficiently.

Do you believe everyone deserves the opportunity to learn, grow, and rebuild their future?

We’re looking for a compassionate Learning & Skills Coordinator to join our grassroots charity in Greenwich, South East London where you can play a vital role in helping people experiencing homelessness develop confidence, gain new skills, and access opportunities through education, training and employment.

The Learning and Skills Coordinator will lead the development and delivery of clear, structured pathways into education, training, volunteering, work placements and employment for guests accessing GHP services. The role will work directly with guests to identify aspirations, remove barriers, and support progression into meaningful opportunities that enhance wellbeing, independence and long‑term stability.

Are you a marketing professional who loves dogs?
We’re looking for a Marketing Automation Officer to help us spread the word about our work through email marketing and other digital channels.

What does this role do?

As Marketing Automation Officer, you will:

• manage e-marketing campaigns throughout the full lifecycle, from developing campaign briefs and agreeing timelines, to building automated journeys and monitoring their performance,
• manage audiences through ensuring data quality and compliance of email distribution lists and supporting with audience segmentation, ensuring messages reach the right audiences,
• work closely with colleagues across the Marketing and Communications division to coordinate campaign activity, regularly updating campaign stakeholders on performance.

Interviews for this role are provisionally scheduled for week commencing 24th August 2026 and will take place on Teams.

Could this be you?

To be successful in this role, you’ll need email marketing experience, specifically with experience working with Salesforce Marketing Cloud. We’re looking for a strong technical candidate for this role, who has significant experience of building and delivering campaigns, as well as SQL proficiency to support selections, integrations and customisations. You’ll be an excellent communicator, with the ability to translate organisational objectives into compelling marketing campaigns. A passion for animals and the work we do is essential.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Role Overview

The Talent Set are delighted to partner with Stroke Association on a fantastic Brand Marketing Lead role. The successful candidate will develop and execute brand marketing activity, shaping awareness and engagement while collaborating across teams to bring innovative marketing campaigns to life. This is an excellent opportunity to drive impactful brand development within a respected organisation.

Key Responsibilities

• Implement and execute comprehensive brand strategies aligned with organisational objectives.
• Lead the creation and execution of marketing campaigns to enhance brand visibility and reputation.
• Analyse market trends and competitor positioning to inform strategic decisions.
• Collaborate with various teams to ensure consistent brand messaging across all channels.
• Facilitate stakeholder engagement and provide guidance on brand compliance and standards.
• Monitor campaign performance and adjust strategies to meet key performance indicators.
• Manage external agencies and partnerships to support brand activities.

Person Specification

• Proven experience in brand marketing or related roles, ideally within the charity or health sectors.
• Ability to develop strategic plans and translate them into actionable campaigns.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively.
• Adept at analysing data to inform marketing decisions and optimise results.
• Creative thinker with a strategic mindset and adaptability to evolving organisational needs.
• Demonstrates professionalism, integrity, and a proactive approach to work.

What’s on Offer

• Salary: £45,000 (+weighting depending on post code)
• 1 year FTC
• Remote, occasional UK travel

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications 

A Girlguiding Service Designer will to help us deliver impactful and user-centred services for Girlguiding’s members. Your focus will start with our volunteers, but there is a range of design opportunities within our girl experience too. You will play a key role in transforming our services, ensuring they meet the differing needs of our user types while aligning with organisational goals. We would love to hear from you if you have experience of working within a multidisciplinary environment, a strong understanding of design-thinking principles, and a proven track record of delivering end-to-end service design.

Design role at Girlguiding

Girlguiding is proud to be inspired and guided by girls. Now, as part of our transformation programme, we are developing a way of working and a culture that enables human-centred design to become more recognised and routine in our work.

This is an ambitious programme that is fully supported and funded by our Executive Team and Board of Trustees, providing a great opportunity to work with both our leadership and culture spaces, as we increase impact and girl experience.  

We're excited to find a new team member to support this foundational work. We are looking for people who have experience, but also the enthusiasm to get alongside us as we continue to create the right conditions for design to thrive.

�� Contract: Permanent
⌚ Hours: 37.5 hours per week (includes Saturday rotation with a day off in the week)

If you're an experienced Registered Nurse or Midwife looking to develop specialist skills while providing exceptional client care, we'd love to welcome you to our South London team.

At MSI Reproductive Choices UK, you'll support people through some of life's most personal decisions, delivering safe, compassionate abortion and contraception care in an environment built on trust, dignity and respect. Every interaction is an opportunity to empower clients with the information, reassurance and support they need.

A role that helps you grow

No two days are the same. You'll provide high-quality care throughout the client journey, working collaboratively with colleagues to deliver outstanding clinical outcomes while ensuring every client feels heard, respected and supported. Joining our South London centre means becoming part of an experienced multidisciplinary team that's committed to helping you succeed.

More than just your next job

This is an opportunity to build a long-term career with an organisation that genuinely invests in its people. As part of your development, you'll have the opportunity to gain specialist skills including:

• Ultrasound scanning.
• Implant and coil fitting.
• Ongoing clinical mentoring and professional development.
• Experience within a specialist area of healthcare.
• Clear progression opportunities across our national organisation.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Is this the right role for you?

We're looking for a Registered Nurse or Registered Midwife with an active NMC registration who is passionate about delivering person-centred care. The South London centre are not currently accepting applications from Newly Qualified Nurses or Midwives.

You'll enjoy working as part of a supportive multidisciplinary team, communicate confidently with clients and colleagues, and be committed to delivering safe, compassionate and evidence-based healthcare.