Network quality officer jobs
Do you want to work for a dynamic, creative, fast-paced charity?
At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.
Operations Director
The ideal candidate
We are looking for a values‑driven operational leader with significant experience in senior operations, systems, or transformation roles. You will bring strong technical capability in designing and embedding systems and processes, excellent analytical skills, and the ability to produce high‑quality management information for senior leaders and Boards.
You will be an influential communicator who can lead through change, build strong relationships across the organisation, and support others to work in consistent, effective, and collaborative ways. With a strong grasp of governance, risk, compliance, and organisational assurance, you will balance strategic vision with hands‑on delivery. Above all, you will share Action Together’s commitment to social justice, equity, and strengthening people, places, and partnerships
The role
The Operations Director will lead the development, optimisation, and continuous improvement of Action Together’s systems, processes, and organisational infrastructure. Working as part of the Senior Leadership Team, you will co-design, develop, and maintain internal systems and processes that enhance operational delivery and organisational efficiency, ensuring they are fully embedded into day-to-day use with clear ownership, guidance, and effective performance monitoring.
You will oversee core central functions including HR, Communications and Impact, Data Protection and Information Management, and Health & Safety. You will play a key role in internal digital transformation, policy development, risk management, and organisational compliance. You will produce high‑quality management information that supports strategic decision‑making, work closely with Locality Directors to standardise and enhance delivery models. In addition, with reference to our constitution and Scheme of Delegation you will be responsible for supporting governance at Board meetings, and the AGM.
Equality, Diversity and Inclusion
At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:
- A disabled person and/or
- A member of a community experiencing racial inequality
Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.
Right to work
We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK
Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.
Registered Charity
51 - 100
To strengthen the Voluntary, Community, Faith and Social Enterprise sector. To enable positive social change and promote social justice.
The client requests no contact from agencies or media sales.
Thank you!
Our vision is of a society where everyone has the opportunity to live a rewarding and fulfilled life.
Are you our next Chief Executive?
- Are you passionate about addressing issues around poverty and inequality?
- Do you have the experience and skills needed to lead this innovative place-based funder?
- Are you a creative thinker who thrives on working collaboratively and collegiately?
If so, then you might be the right person to lead Cripplegate Foundation and Islington Giving.
About Cripplegate Foundation and Islington Giving
Established over 500 years ago, Cripplegate Foundation has become a pioneering, place-based grantmaking foundation with a reputation for innovation and making a difference. It created Islington Giving, which was the first scheme of its kind, to work with residents and a coalition of funders, businesses and voluntary organisations to create better solutions to the challenges of poverty and inequality. We make grants of over £2 million a year and we have become a major influencer in the grant-giving sector, achieving significant progress, such as:
- Raising over £12 million since 2010.
- Partnering with Islington Council to promote community development and support residents
- Developing innovative and participatory grant programmes
- Pushing forward with ambitious Diversity, Equity and Inclusion (DEI) goals
It’s an exciting (and challenging) time to join us!
Given the challenges in Islington (and beyond), the next few years promise to be pivotal in shaping our future and there are many opportunities for the new Chief Executive to make a difference, including:
- Leading on considerations around the changing political landscape
- Working creatively and innovatively to explore the strategy for the coming years
- Building on our programme of Social Impact Investing and ethical Investing
- Leading a passionate, professional and committed team
About the role and person
The new Chief Executive could be someone with senior management experience who is ready to lead an organisation for the first time, or they may already have experience of being a Chief Executive.
Whatever your background you will need to demonstrate, amongst other things:
- Experience of leading and managing in a collaborative and collegiate style
- Skill at creating and delivering cross-sector partnerships
- An entrepreneurial style and a record of income generation
- A deep understanding of the issues arising in inner city areas, gained through lived and/or professional experience
- A pioneering, creative and innovative style and a commitment to DEI
If you feel you fit the role and are motivated by our work then we’d be excited to hear from you. Please find out more by looking at the Candidate Information Pack.
Registered Charity
11 - 20
Our vision is of a society where everyone can live a rewarding and fulfilled life, free from poverty and inequality.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Philanthropy Officer is an essential role within Amref UK's Supporter Engagement Team. It combines fundraising, supporter care, prospect research, event management and administration – with a focus on delivering our philanthropy strategy to increase unrestricted income. You will play a key role in supporting the team to raise income from small Trusts & Foundations, Mid-Level Donors and Legacy gifts, assisting the Philanthropy Manager with account management of existing donors as well as prospect research.
This role is about proactively building excellent relationships both in person and virtually, requiring confidence, a positive outlook, and the ability to work collaboratively. Previous experience in donor stewardship or relationship management is essential. You’ll be a fast learner with excellent interpersonal and organisational skills, keen take on new challenges, excited about working in international development and invested in Amref’s mission. This is an exciting opportunity to gain experience in high-value fundraising, learning a range of skills from prospect researching, supporter stewardship to organising donor events.
Registered Charity
21 - 50
Amref Health Africa is the largest Africa-based international health development organisation. We work to bring about lasting health change in Africa.
The client requests no contact from agencies or media sales.
Thank you!
Prospect Research Officer
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (typically 1 day per week in office)
Salary range: £37,000 - £40,000
Are you a naturally curious researcher who loves turning insight into opportunity? Do you have a talent for writing high‑quality briefs and building strong, collaborative relationships?
We’re looking for a Prospect Research Officer who can help unlock transformative income to support people living with cancer.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
This is a pivotal role within our newly established Prospect Development and Insight function, giving you the opportunity to shape how we identify, research, and prioritise the high‑value prospects who can make transformational gifts to Macmillan.
You will be responsible for feeding high‑quality insight directly to fundraisers, supporting them to grow pipelines, prioritise approaches, and unlock opportunities across corporate partnerships, philanthropy, and trusts. You’ll use a wide range of research techniques and tools to identify prospects, evaluate their potential, support risk management through due diligence, and provide concise, high‑impact briefings for fundraisers and senior leaders.
Key responsibilities:
- Identify and qualify high‑value prospects using press scanning, wealth screening, network mapping, and research tools.
- Produce clear and concise prospect profiles, briefings and event research for fundraisers and senior stakeholders.
- Conduct due diligence on prospects and donors, assessing risks and escalating where appropriate.
- Work collaboratively with fundraisers to support pipeline development, prioritisation and movement of prospects.
- Provide market insight and trend analysis to help shape fundraising strategy and highlight new opportunities.
- Ensure all research activity complies with GDPR, the Data Protection Act, and internal policies.
About you
The successful candidate will bring:
- Excellent written communication skills, with the ability to summarise complex information clearly and concisely.
- Strong interpersonal skills and a collaborative working style.
- Excellent IT, database, research, analytical and organisational skills, including the ability to manipulate data to extract insights.
- Good awareness and understanding of the current corporate and philanthropy fundraising landscape.
- An enquiring mind, with the ability to challenge conventional thinking and draw out fresh perspectives on opportunities for donor development.
The following skills are nice-to-have but can be developed in‑role:
- Experience in prospect research, including identifying and prioritising prospects, network mapping, due diligence and developing gift capacity ratings.
- Experience using relational databases, ideally Raiser’s Edge.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Sunday 15th March
Interviews: Virtual Interviews will be held on the week commencing 23rd March (exact dates TBC)
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
Registered Charity
More than 1000
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: The Upper Room, St Saviour’s Church, Shepherd’s Bush, London W12
Hours: Part-time, 28 hours per week (4 days)
Contract: Permanent
Salary: £37,500 per annum (full-time equivalent), £30,000 actual salary for 4 days per week
Working Pattern: Hybrid, with at least 1 day per week in the office
Reports to: CEO
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About the Role
The Upper Room (TUR) works with individuals experiencing homelessness, poverty, social exclusion and involvement with the criminal justice system. Through UR4Meals, UR4Driving and UR4Jobs, we provide practical support, dignity and opportunity to some of the most disadvantaged members of our community in West London.
TUR anticipates an annual income of approximately £725,000 in 2026/27, with around 57% generated through trusts and foundation grants. We have strong, established relationships with the majority of our funders, including a number of multi-year grants already in place.
We are seeking a Fundraising Officer to lead, shape and grow our income generation activity at a pivotal time for the organisation. This role is responsible for securing and sustaining the funding required to meet growing demand across our services.
Reporting directly to the CEO, you will lead on trusts and foundations and community fundraising initiatives. You will play a key role in shaping strategy while also delivering high-quality funding applications and maintaining strong funder relationships.
This role suits someone who combines strategic thinking with hands-on delivery, and who is confident representing the organisation externally.
The postholder will attend quarterly evening Finance Sub-Committee meetings, providing fundraising insight and income updates to trustees. Occasional evening or weekend fundraising events will also be required. Time off in lieu (TOIL) will be provided.
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Key Responsibilities
1. Trusts and Statutory Fundraising
- Research, identify and secure funding from trusts and foundations
- Develop compelling funding applications and tailored proposals
- Manage reporting requirements and reapplications in line with deadlines
- Maintain and grow relationships with existing funders
2. Community Fundraising
- Develop and steward relationships with community supporters and local networks
- Support and grow individual giving and small-scale community initiatives
- Represent TUR at meetings, local events and presentations
- Identify opportunities to strengthen engagement across West London
3. Strategy and Governance
- Develop and implement TUR’s fundraising strategy
- Provide regular fundraising reports to the Board and Finance Committee
- Work closely with service managers to develop strong cases for support
- Ensure accurate record keeping, income tracking and pipeline management
- Monitor performance against income targets and adjust plans accordingly
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Person Specification
Essential
- Proven experience securing funding from trusts and foundations
- Track record of successful funding applications, including multi-year grants
- Excellent written communication skills with the ability to craft compelling proposals
- Strong organisational skills and ability to manage multiple deadlines
- Ability to work independently and take initiative
- Confidence presenting to external stakeholders
- Commitment to TUR’s mission and values
Desirable
- Knowledge of the West London funding landscape
- Understanding of issues affecting people experiencing homelessness and those leaving prison
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Why Join Us
The Upper Room is a values-led organisation committed to empowering people facing poverty and exclusion. You will be joining a small, committed and supportive team, with the opportunity to shape income generation at a critical time for the charity.
Flexible working arrangements are supported, with at least one day per week based in the office to ensure team cohesion and collaboration.
This is an opportunity to play a key leadership role in a respected West London charity delivering tangible, life-changing impact.
The Upper Room is committed to safeguarding and promoting the welfare of vulnerable adults. The successful candidate will be subject to a DBS check.
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How to Apply
Please send your CV along with a covering letter (maximum 500 words) outlining your interest in the role and how your experience meets the criteria.
If you would like an informal conversation before applying, we would be happy to arrange this.
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Recruitment Process
Stage 1: Panel interview focused on experience, approach and alignment with TUR’s mission.
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Closing Date
Monday, 23rd March 2026
Registered Charity
11 - 20
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a new role within St Luke’s for Clergy Wellbeing created to strengthen and embed high-quality clinical practice across our services. The Clinical Quality Learning Lead will support the continuous improvement and quality assurance of our talking therapy provision, enhancing safety, consistency, and a shared learning culture across our network of therapy providers. This will ensure that our grant-funded support continues to meet the highest standards of care for clergy and their families.
This role suits someone who can dedicate around one day a week to provide clinical quality oversight, support reflective learning and strengthen best practice.
You will be ideal if you:
- Have relevant clinical experience and registered practitioner (see job pack)
- Share our passion for clergy wellbeing
- Have a heart for learning and sharing learning to improve practice
- Enjoy developing communities of practice.
St Luke’s is a small, dedicated team. Our success depends on each person contributing to the life of the team and the vision of St Luke’s. This role does not require the post holder to have a Christian faith but must be in sympathy with our vision and values.
Registered Charity
1 - 5
A leading charity in clergy wellbeing and mental health
The client requests no contact from agencies or media sales.
Thank you!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you share our dream of a UK where poverty is a thing of the past?
Founded in 2019, the Poverty Truth Network believes this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it.
We are now recruiting for an Administrative Coordinator to join our team.
This is a key enabling role within a small, relational and values-led organisation. The Administrative Coordinator will provide coordinating and administrative support across the Network, helping ensure smooth systems, high-quality financial administrative and shared working practices across a dispersed team.
You will be a highly organised and dependable administrator, with experience supporting finance and digital systems, and a clear commitment to social justice and relational ways of working.
Key tasks include:
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Coordinating meetings, events and trustee processes
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Providing hands-on finance administration, including bookkeeping using Xero
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Supporting digital systems, CRM and data stewardship
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Maintaining accurate records and shared documentation
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Contributing to consistent, relational and accountable ways of working across the Network
This role involves working from home with some travel.
We welcome applications from people with the necessary skills and experience from all walks of life, particularly those from communities underrepresented in the charity sector.
How to apply
To apply, please send your CV and a cover letter (maximum 2 sides of A4) explaining how your skills and experience match this role. Please include the names and contact details of two referees (at least one of whom knows you in a professional capacity).
The application deadline is 23:30 on Wednesday 25th March.
Interviews will be held online on 1st and 2nd April.
Applications will only be considered from applicants who already have the right to work within the United Kingdom.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Impact and Insights Officer
Reporting To: Impact and Evaluation Manager
Salary Range: £30,000 - £32,000
Contract Type: Full time, Permanent
Location: Hybrid with onsite presence in London or Sheffield
Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm
Our Vision: A UK where “No good food goes to waste
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
To support the Impact and Insight team with the delivery of a cross-organisational data strategy, supporting wider teams in the effective use and analytics of their data. As an integral member of the team, this role will provide consistent, robust insights and support the delivery of complex projects to ensure evidence-based decision-making across the organisation. The role acts as a bridge between internal technical reporting and qualitative impact evaluation.
Duties & Responsibilities
- Analyse organisational data and produce clear, high-quality reports to support tactical and strategic decision making
- Support the delivery and implementation of surveys and robust impact measurement frameworks
- Support organisation wide with KPI reporting and highlight performance trends to relevant internal stakeholders
- Build and maintain reporting tools, dashboards and supporting guidance for teams
- Support evaluation activity relating to environmental and social impact, including data collection, analysis and reporting
- Build and maintain Business Intelligence reports (e.g. PowerBI reports), and dashboards, ensuring data accuracy and responding to business reporting needs
- Support the use of and upkeep of centralised reporting outputs, contributing to a reliable organisational “single source of truth”
Registered Charity
21 - 50
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.
The client requests no contact from agencies or media sales.
Thank you!
Life is a national charity committed to delivering high‑quality, compassionate and person‑centred support to people facing crisis. Guided by our values of Humanity, Solidarity, Community, Charity and the Common Good, we work across multiple sites to provide safe, effective and life‑changing services.
The Role
We are seeking an exceptional Director of Quality Improvement and Compliance to join our Senior Leadership Team at an exciting time of organisational development.
Reporting directly to the CEO, this is a senior, influential role with strategic responsibility for quality, safeguarding, compliance, estates and continuous improvement across our national portfolio of services.
You will provide visible, values‑led leadership, ensuring that everything we do is safe, effective, person‑centred, financially sustainable and fully compliant with regulatory requirements. This role has a real opportunity to shape the future of Life – and to positively impact the lives of hundreds of people we support.
Key Responsibilities
- Provide strategic leadership on quality improvement, compliance and continuous improvement across supported housing, estates and services
- Hold senior accountability for safeguarding governance, complaints and assurance frameworks
- Lead audit, inspection and review activity, ensuring consistently high standards and strong regulatory outcomes
- Embed a culture of quality, learning and improvement across multi‑site services
- Oversee property compliance, health & safety and estates management, ensuring safe and welcoming environments
- Use data, insight and digital systems to drive performance, manage risk and support innovation
- Act as the organisation’s senior lead with regulators, inspectors and professional bodies
- Work collaboratively with fellow Directors to deliver a joined‑up, high‑quality client journey
- Develop, coach and inspire senior leaders, fostering a high‑performing, values‑driven culture
About You
You will be a credible, values‑led leader with a strong background in regulated services and a passion for quality and safeguarding.
Essential experience and qualifications include:
- Senior leadership experience within supported housing, homelessness or a closely related regulated sector
- Proven success leading multi‑site services and senior operational leaders
- Strong track record in quality improvement, safeguarding, compliance and inspection readiness
- Sound financial and commercial awareness, including managing significant budgets and resources
- Lean Six Sigma qualification
- Level 5 Safeguarding qualification
- Health & Safety qualification (IOSH Managing Safely or equivalent)
You will also bring:
- Strategic thinking with the ability to translate vision into practical delivery
- A collaborative, visible and approachable leadership style
- Integrity, humility and purpose in how you lead
- A commitment to co‑production, continuous learning and innovation
- Strong communication, influencing and relationship‑building skills
Information about the role:
For further information, please see the attached job description on our website.
Salary: £50,285 per annum
Hours: 32 hours per week
Location: Home Based with travel across sites in the UK
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking a talented and experienced Marketing Officer to join our Innovation and Insight Team within the Giving Directorate. In this role, you will be responsible for managing, developing, and implementing a comprehensive communications strategy to support the directorate's work, ensuring effective promotion of giving and fundraising initiatives. As part of this you will be tasked with creating campaigns and reports, working with external design firms, or developing resources internally to ensure wide ranging impact.
You will also provide marketing and communications consultancy for Dioceses, Giving Advisors, and Churches, predominantly within the context of the Parish Share Project.
You will work collaboratively across the whole Giving Directorate, collating resources, case studies, and potential messaging opportunities to weave into wider strategic communication, either through our own channels or in partnership with the Communications and Digital Communications teams.
This is a remote fixed-term role till 31 December 2028 with a possibility of extension funding dependent.
Responsibilities
- Lead the development and execution of a strategic communications plan for the Giving Directorate.
- Deliver comprehensive communication to key stakeholders including Giving Advisors, Dioceses, and Churches, through, but not limited to, the management of Directorate websites and digital platforms.
- Create and manage marketing campaigns to promote giving and fundraising across the Church of England (e.g. Generosity Week)
- Develop and share a bank of case studies and examples of local impact, sharing the stories of what's happening on the ground.
- Act as a marketing consultant for the Parish Share Project, assisting dioceses in their communication with churches.
- Collaborate with the Communications and Digital Communications departments particularly, as well as other NCI departments, to align directorate efforts with the wider organizational strategy and to utilize national communication channels for Giving marketing campaigns.
- Alongside directorate members, partner with external agencies on joint campaigns (e.g. Farewill)
- Partner with the Senior Data Analyst, to conduct market research and analyse data to inform marketing and communication strategies.
- Build and maintain strong relationships with key stakeholders, including Giving Advisors, Churches, Cathedrals, and Dioceses. This will also incorporate the development of a new customer service portal.
- Stay updated on industry trends and best practices in marketing and communication.
- Oversee the production of marketing materials, ensuring brand consistency and high-quality output, including the maintenance and creation of directorate brands and sub-brands and associated resources (e.g. powerpoint templates, promotional flyers)
- Provide regular reports and insights on campaign performance and make data-driven recommendations for improvement.
- As part of the wider Directorate output, provide presentations where necessary to key-stakeholders including General Synod, Diocesan Consultation Forum, and the Giving Advisor Network.
- Offer support and training to members of the directorate and the wider giving network in how to adapt and utilise national resources.
- Support the Giving Directorate in achieving its goals and objectives through effective communication and marketing.
Your job description is intended to reflect your main tasks and areas of work, but is not exhaustive. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your banding and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
About You
As part of the Innovation and Insight Team you will be energised by trying new things, having assumptions questioned, and being open to approaches that stretch you. You will enjoy hearing and engaging others, particularly those working on the ground in Churches. You will have a love for story-telling, for sharing good news with the world, and will want to have an impact on the culture you speak into.
Essential
Knowledge/Experience
- Minimum of 5 years of experience in a marketing or communications role, preferably in a non-profit or faith-based organization.
- Proven track record of developing and implementing successful marketing campaigns.
- Experience of website and digital platform management
- Ability to influence through communication and stakeholder management
- Proficiency in using marketing automation tools and analytics software.
- Experience in brand management and ensuring brand consistency across various platforms.
- Engagement with AI technologies and openness to the growing opportunities in this field
Skills & Abilities:
- Excellent written and verbal communication skills, with the ability to adapt messaging for different audiences.
- Strong project management skills and the ability to work independently and as part of a team.
- Proficiency in digital design and communication software
- Ability to work collaboratively and build positive relationships with internal and external stakeholders.
- An adept story teller, able to share more than just the facts, delivering the heart of a story to the listener.
Qualifications & Training:
- Bachelor's degree in Marketing, Communications, or a related field, or alternative relevant experience.
Desirable
- Knowledge of fundraising principles and best practices
- A passion for the mission and values of the Church of England.
- Comprehensive understanding of Adobe Creative Cloud software
- Experience of utilising AI technology in the workplace
Success in the role demands good understanding of the devolved nature of the Church of England, and the ability to work effectively across it. The post-holder will be expected to develop material and presentations that are consistent with Christian principles and theology, and as such, should be a member of the Church of England, or in sympathy with the mission and ethos of the Church.
The role may require travel throughout the UK and may also require occasional work on weekends. The role is based within a remote team and weekly travel can be expected during high delivery periods. The role is not based at Church House, but you will need to attend some meetings and training at Church House, and so must be willing to travel to London 1-2 times per month.
Closing date for applications is 9 March at 23:55.
Registered Charity
101 - 500
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Director of Services
Are you a strategic leader who builds strong teams and delivers services with real, measurable impact?
We’re looking for a Director of Services to lead and shape our national support and wellbeing offer at Cardiomyopathy UK.
And here’s the important bit..........You do not need to know anything about cardiomyopathy.
If you are an experienced senior leader with a track record of improving service quality, embedding outcome measurement and leading high performing teams, we want to hear from you.
About the role
This is a key Executive Leadership Team role, reporting to the Chief Executive. You will lead our Services Directorate and work closely with trustees and fellow directors to shape strategy, strengthen performance and ensure we can clearly evidence the difference we make.
Our services support people across the full life cycle of cardiomyopathy, from diagnosis through long term management and, where needed, palliative and end of life care. Your role will be to ensure that support is joined up, high quality, clinically safe and responsive to changing emotional, practical and clinical needs.
You will lead three managers across community engagement, wellbeing and nurse services. Your focus will be on building a confident, accountable and high performing leadership team with clear standards around quality, safeguarding and measurable outcomes.
A central part of the role is embedding robust outcome monitoring and quality assurance systems. We want to move beyond reporting activity and clearly demonstrate impact for beneficiaries, Trustees and funders.
You will also:
- Strengthen and evolve our mental health and wellbeing offer, including oversight of our Acceptance and Commitment Therapy programme
- Ensure strong clinical governance, safeguarding and information quality standards
- Develop and implement a clear performance and impact framework across all services
- Use data, insight and lived experience to inform continuous improvement
- Build strategic relationships with NHS partners and other organisations
- Drive innovation and scalable service models that extend national reach while remaining financially sustainable
Why join us?
Cardiomyopathy UK is the national charity for people affected by cardiomyopathy. We provide specialist nurse support, peer support, wellbeing services and trusted information to thousands of people each year.
We are ambitious about our future. We are committed to quality, accountability and continuous improvement. Most importantly, we are committed to ensuring that everyone affected by cardiomyopathy can live well with the condition.
We are a family friendly employer with flexible and hybrid working. We offer an enhanced Employee Assistance Programme, additional annual leave linked to length of service, and an extra special occasion day each year.
If you are excited by the opportunity to shape national services, build a strong team and ensure we can clearly demonstrate the impact of our work, we would love to hear from you.
Deadline: Friday 13th March 2026 at 11:30pm
Please submit a copy of your CV and covering letter ( 2 sides of A4 max)
The client requests no contact from agencies or media sales.
Thank you!
The Social Media & Marketing Officer leads Emerging Futures’ social media presence and external-facing marketing activities, bringing our stories, values and mission to life across LinkedIn, Facebook, Instagram and YouTube.
Working closely with the Communications team, our regional services, and the company’s Recovery Voice Network, you will create compelling, sensitive, and engaging digital content that reflects the lived experiences of people in recovery and the strengths of our services.
This role is hands-on and creative: capturing video content in services nationwide, producing high-quality Reels and short-form video, coordinating external freelancers, planning content calendars, and ensuring our online communities feel respected, supported and inspired.
We are open to making the role work for the right candidate, so while Monday-Friday, 9am-5pm is fine by us, we are also open to flexible working patterns and compressed hours to accommodate those with additional needs. We encourage anyone with great experience to apply.
Registered Charity
101 - 500
Emerging Futures works across the country with people affected by homelessness, drug and alcohol problems and physical and mental health needs.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term until 31/01/2028
Location: London, Birmingham or Manchester only - hybrid working 40-60% of your week in the office
1st stage interviews: 31/03 in our South London Centre
2nd stage interviews: 08/04 in our Birmingham Centre
We’re looking for a dynamic Strategic Programme Lead to drive one of the most ambitious periods of change in our organisation’s history. As we redesign our business model and deliver against our 2025–2030 strategy, you’ll turn big‑picture ambition into clear, actionable plans that help us create long‑term, sustainable impact for young people across the UK.
In this pivotal role, you’ll lead our business model transformation programme, bringing clarity to complexity, navigating ambiguity, and ensuring progress at pace. You’ll work closely with senior leaders, build strong relationships across the organisation, and translate strategic insight into phased delivery plans that truly shift how we operate. From facilitating leadership workshops to testing new models and monitoring impact, you’ll be at the heart of shaping how The King’s Trust works today and evolves for tomorrow.
If you excel at turning strategy into action and want your work to fuel real organisational progress, we’d love to hear from you. We welcome applications from people with a wide range of backgrounds and experiences - what matters most is your ability to provide strategic leadership, work collaboratively across complex environments, and help drive meaningful change for the young people we support.
What happens next?
Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Strategic Programme Lead?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Strategic Programme Lead!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Kensington and Chelsea Scoial Council (KCSC) are seeking an organised and flexible Administrator to join their team.Working from home and from a base in Kensington and Chelsea, this is a part time hybrid role.
About KCSC
KCSC is the recognised voluntary sector ‘infrastructure’ organisation, also known as a Council for the Voluntary Sector (CVS), for the borough. Our members are voluntary and community groups and organisations serving residents of the borough. At KCSC we support organisations like these through the provision of news, training, advice and information. We also facilitate the voice of the local voluntary and community sector (VCS) and represent the sector at a strategic level.
Main purpose of the role
- To provide administrative support in the running of KCSC’s office and activities.
- To maintain accurate attendance records on the database and update and maintain membership details.
- To provide administrative support to social prescribing programme My Care My Way using Charity Log.
- Respond to general enquiries from service users and the general public as required.
Events/Training
- Lead on supporting the delivery of KCSC events, training workshops and KCSC’s Annual General Meeting. Take meeting actions and sending out pre-event and post-event communications.
- Use the CiviCRM database, website and other media to promote and publicise KCSC's external events to encourage maximum take up.
- Produce feedback forms, collate data and support the team with monitoring and reporting.
Communications
- Ensure that the processes for managing communications and events work smoothly.
- Work with the Data and Comms Officer (DCO) to keep the website and database up to date including the routine administration of the database and website.
- Support the work of the DCO in communication with stakeholders.
Co-ordinate the WARM Network (Apr – Sept 2026)
- Coordinate and facilitate the Wellbeing and Resilience Mentor (WaRM) Network, which supports local voluntary sector staff and volunteers to deliver high-quality money guidance and referrals for residents experiencing financial hardship.
- Liaise with key national partners, including the Money and Pensions Service (MaPs) and Feeding Britain, and act as a central point of contact for Kensington and Chelsea’s voluntary and community sector (VCS) around financial wellbeing resources.
- Promote access to training, funding and networking opportunities that support organisations working with people at the sharpest end of the cost-of-living crisis.
Support for Health & Wellbeing Programme – My Care My Way
- Manage the NHS Self-Care email inboxes.
- Process all referrals to the Self-Care Programmes via Charity Log in a timely and accurate manner and ensure all appropriate information is received. Liaise with referrers and providers if information is insufficient.
- Act as the key point of contact for referrers and the contracted providers with regards to referrals.
- Provide Charity Log training and support to providers and partners.
- Use data collected on Charity Log to make recommendations on service-delivery changes and payments adjustments and carry out changes once approved.
- Support Project Officers with monthly monitoring when required.
General
- Promote the role of KCSC and support its overall aims and activities.
- Utilise KCSC’s website and social media as a tool for communication with stakeholders as required.
- At all times, work within KCSC’s policies and procedures.
- Receive regular supervision from the line manager for the role and attend training courses as required.
- Work outside of normal office hours on occasional evening or weekends as required.
- Undertake any other duties as requested by the line manager for the role that are commensurate to the post.
To Apply
Please send your CV, a completed application form and our monitoring and diversity by 11.59pm on Wednesday 18 March.
Interviews will take place on Tuesday 24 March 2026.
The client requests no contact from agencies or media sales.