Office support jobs

Experienced in complaint resolution in contact centre environment? Thrive in a fast-paced contact centre environment? 

Join us as a Customer Feedback Ambassador and help turn challenging customer experiences into positive outcomes. 

As part of our Customer Service contact centre team, you'll investigate and resolve complaints, feedback and complex enquiries across phone, email, live chat and written correspondence. Combining empathy with sound judgement, you'll deliver fair, timely resolutions while helping us improve the experience we provide to our customers and supporters. 

About the role 

 
You'll be the main point of contact for customer complaints and feedback, managing cases from initial contact through to resolution. From service concerns to more complex issues involving safeguarding, compliance or risk, you'll ensure every customer feels heard, supported and treated fairly. 

You'll: 

About you 

 
We're looking for someone who combines excellent customer service skills with a passion for resolving problems and improving experiences. 

You'll have: 

About the team 

We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment.Join a purpose-driven team where every conversation counts. By supporting our customers with empathy and expertise, you'll help deliver exceptional experiences while contributing to BHF's vision of a world free from the fear of heart and circulatory diseases.

Working arrangements 
 
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

The induction training will last for four weeks, during which you will be required to come into the office for additional days. After completing the training, this will reduce to once a week. 
 
Belonging at BHF 
 
We are committed to fostering a workplace where everyone feels valued and supported.Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real differencetogether. 
 
To hear from our people, check outBelonging at BHF.

Our people are at the heart of everything we do. By funding research across six decades,we’vehelped keep millions of hearts beating and millions of families together.We’reinvesting in ground-breaking research that will get us closer than ever to a worldwhere everyone has a healthier heart for longer. 
 
Benefits anddevelopment 

 

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth. 
To find out moreabout our benefitsyou can download the Benefits documentat the bottom of this pageorcheck outourBenefitsandDevelopmentpages.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 

Interview process 

 
The interview process will consist oftwostages.Firststageinterviewswill beheld at Birmingham Office (B37 7YE) 

How to apply 

 

It’squick and easy to apply for a role at the BHF. Just click on the apply button below. Allyou’llneed is an up-to-date CV and to answer three application questions.

Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey. 

We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly. 

Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact the Recruitment Team. 

Our recruitment process requires successful candidates to consent to a Basic DBScheckand any offer of employment will be subject to a satisfactory check being completed. 

Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility. 

• Investigate customer complaints and feedback, identifying root causes and appropriate solutions. 
• Assess when specialist input is needed, working with teams across BHF to resolve complex cases. 
• Provide accurate, clear information and guidance to customers. 
• Communicate professionally and empathetically across phone, email, live chat and written channels. 
• Manage a varied workload, meeting service level agreements and complaint handling standards. 
• Identify trends and opportunities to improve customer experience and service delivery. 
• Maintain accurate records using CRM and complaint management systems. 
• Experience managing complaints within a contact centre or customer service environment. 
• Strong conflict resolution and customer communication skills. 
• Excellent written and verbal communication, with the ability to adapt your approach to different situations. 
• The ability to investigate issues, analyse information and identify practical solutions. 
• A calm, resilient and empathetic approach when handling challenging conversations. 
• Experience using CRM systems and maintaining accurate customer records. 
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines. 
• Excellent attention to detail. 
• A positive, collaborative and adaptable approach. 

Social Prescribing Link Worker (30 hours - part time)  

Hours: 4 days a week  

Salary: £23,878 

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About Help on Your Doorstep 

Help on Your Doorstep, is a pioneering charity working in the London Borough of Islington to improve the health and wellbeing of people and the communities that they live in. Through our Social Prescribing Service, ‘Connect’ outreach and referral service and Good Neighbour Schemes, we support people to thrive in healthier, happier and more connected communities.

At the heart of everything we do is a commitment to build trusted, relationship-based support with individuals and communities.We work closely with partners who share our vision of tackling the social and health inequalities that affect people across Islington.

__________________________________

About the role 

Our Social Prescribing service supports patients referred by GP practices across Central Islington.Working within a fast, paced, person-centred environment, Social Prescribing Link Workers support individuals to identify what matters most to them and connects with community services, activities and support that improves their well-being and addresses the wider determinants of health.

The service benefits from close collaboration with our Connect service and access to over 120 referral partners, offering a diverse range of opportunities to support residents’ health, wellbeing and independence.

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What You’ll Be Doing  

As part of a dedicated team of four Social Prescribing Link Workers, seven Connect service colleagues and external partners working in primary care teams, you will: 

• Work with patients referred by GP practices to provide personalised, strengths based support 

• Build trusted relationships and support individuals to overcome, social, practical and emotional barriers 

• Support people to access community-based services, activities and networks 

• Manage a varied caseload, maintaining accurate and timely records 

• Work collaboratively with GP practices, primary care teams, colleagues and external partners 

________________________________________

About You 

• Passionate about creating a fairer society and reducing health inequalities 

• Have excellent interpersonal and communication skills 

• Have experience of providing person-centred or personalised support (paid or unpaid) 

• Can work at pace and work across different data-systems and maintain accurate records 

• Can manage a caseload in an organised and methodical way 

• Are comfortable balancing face to face work with administrative responsibilities 

________________________________________

For a full job description, person specification and details on how to apply, please go to our webste

Any queries please contact 

________________________________________

Our Team 

You will be part of a supportive and collaborative team of 4 Social Prescribing Link Workers and 7 Connect Service colleagues, GP practices and external partners across Islington.We value teamwork, reflective practice, and learning from one another to continually improve outcomes for residents.

________________________________________

How to Apply 

The deadline for completed applications is 11.30pm on Wednesday, 26th August.

You need to submit a cover letter which explains why you want the role, why your experience and skills are a good fit.Please do not just state you have the skills and experiences – explain and give examples.Please don’t use AI to write your application for you.

You need to submit a CV. In person interviews - date tbc

Personal Assistant to the Chief Executive
Salary: £31,126 per annum
Location: Norwich - Hybrid working
Hours: 37.5 hours per week
Contract: Permanent

About East Anglian Air Ambulance

East Anglian Air Ambulance is a life-saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.

With two state-of-the-art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people where and when they need it most.

About the role

We're looking for an organised, proactive and highly professional Personal Assistant to support our Chief Executive in a pivotal role at the heart of East Anglian Air Ambulance.

This is far more than diary management. You'll be the person who keeps the Chief Executive's office running smoothly, bringing structure, organisation and oversight to a busy and varied workload. Working closely with the Chief Executive, Executive Team and Board of Trustees, you'll help ensure priorities are managed effectively, governance responsibilities are delivered and important projects continue to move forward.

You'll coordinate meetings and governance activity, prepare briefings and correspondence, manage competing priorities and ensure actions are followed through to completion. You'll also play a key role in supporting our Trustees, helping to maintain governance records and acting as a trusted point of contact for colleagues across the charity.

This is an opportunity for someone who enjoys building strong relationships, working with senior stakeholders and bringing calm organisation to a fast-paced environment. You'll be trusted with highly confidential information, expected to use sound judgement and encouraged to identify better ways of working that support both the Chief Executive and the wider organisation.

You'll already have experience supporting senior leaders in an administrative, executive assistant or governance-focused role and be confident managing multiple priorities while maintaining excellent attention to detail. You'll be a strong communicator, capable of building effective relationships with colleagues, Trustees and external stakeholders, and comfortable drafting professional correspondence on behalf of senior leaders.

We're particularly interested in candidates who can demonstrate:

• Excellent organisational and prioritisation skills
• Strong written and verbal communication skills
• The ability to handle confidential information with discretion and professionalism
• Confidence working with senior stakeholders and building trusted relationships
• Strong Microsoft Office skills
• A full UK driving licence and the ability to travel across East Anglia when required

This role will be worked a minimum of 3 days a week from our Norwich (or Cambridge, on occasion) office and up to 2 days a week from home. The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich.

Closing Date: Wednesday 19th August (9am)
Interview Date: Wednesday 26th August (Helimed House, Norwich)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

Oriau: 0.8CALl (28 awr yr wythnos) | Cyfnod penodol: Blwyddyn o’r penodiad

Cyflog: Gradd D: £33,662 – £39,559 (pro rata)

Dyddiad cau ar gyfer gwneud cais: hanner nos ddydd Sul 23 Awst

Rydym yn chwilio am Uwch Swyddog Polisi Cyhoeddus profiadol i gydlynu ein gwaith cyngor polisi a materion cyhoeddus – gan gyfrannu at gyflawni un o’n pedair prif flaenoriaeth strategol: “Cyfrannu at ddatrysiadau polisi mawr drwy gynnig cyngor annibynnol a galluogi cyfnewid gwybodaeth”. Rydym yn chwilio am rywun sydd â’r brwdfrydedd i ysgogi ein Cymrodyr anhygoel a’n rhanddeiliaid eraill i sicrhau bod ein gwaith yn effeithiol.

Bydd deiliad y rôl hefyd yn gyfrifol am ddarpariaeth Gymraeg a gwaith dwyieithog y Gymdeithas. 

Dyma gyfle cyffrous i rywun sydd eisiau cyfuno gwaith hyblyg â rôl ddiddorol ac amrywiol mewn tîm deinamig. Rydym yn bwriadu cyflogi ar sail cyfnod penodol o flwyddyn (i ddechrau), ac ar sail 0.8CALl, ond yn barod i ystyried rhannu’r swydd.

Mae rhuglder yn y Gymraeg yn ofynnol ar gyfer y swydd hon.

*********************************

Hours: 0.8FTE (28hrs per week) | Fixed term: 1 year from appointment

Salary: Grade D: £33,662 – £39,559 (pro-rata) 

Application deadline: midnight on Sunday 23 August

We are seeking an experienced Senior Public Policy Officer to coordinate our policy advice and public affairs work – contributing to the delivery of one of our four key strategic priorities: “Contribute to major policy solutions by providing independent advice and facilitating knowledge exchange”. We are looking for someone to with the enthusiasm to mobilise our amazing Fellows and other stakeholders to ensure our work delivers impact. 

The role holder will also have responsibility for the Society’s Welsh Language offer and bilingual working.

This is an exciting opportunity for someone looking to combine flexible working with an interesting and varied role in a dynamic team. We are looking to employ on a fixed-term basis for one year (in the first instance), and on a 0.8FTE basis, but will consider job-shares.

Fluency in Welsh is a requirement of this post.

Location: London-only - hybrid role and must be able to commit to a minimum of two days per week in our South London Centre

1st stage interviews: 01/09 over MS Teams

2nd stage interviews: 07/09 face-to-face in our South London Centre

Are you passionate about making a real impact on the lives of young women? Join us as a Philanthropy Manager, where you will play a key role in raising vital funds to support our Women Supporting Women (WSW) initiative.

Too many young women face significant barriers to achieving the economic independence that being employed affords, from low pay and limited opportunities to challenges around confidence, mental health, and caring responsibilities. Without targeted support, these barriers risk holding them back from reaching their full potential. WSW was established at The King’s Trust in 2018 to nurture, empower and inspire young women to build a better future for themselves. To learn more, please click here. 

As our Philanthropy Manager, you will build strong relationships with high-value donors, secure significant multi-year gifts, and collaborate with senior volunteers to drive our mission forward.

With a personal income target of £500k+ per year, your efforts will directly contribute to raising £150m over five years, providing young people with the financial and practical support they need to thrive.

Bring your expertise in fundraising, relationship management, and donor stewardship to a dynamic and supportive team. If you’re ready to make a lasting difference, we want to hear from you!

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Philanthropy Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Philanthropy Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

About CodeYourFuture

At CodeYourFuture (CYF), we believe talent is everywhere, but opportunity is not. We are a non-profit community that trains adults from underrepresented backgrounds and low-income individuals to launch successful careers in the tech industry.

Our model relies on a passionate, self-organising ecosystem of professionals, trainees, and graduates. As our Community Builder, you will be the beating heart of your regional community, empowering trainees, volunteers, and alumni to unite around CYF’s shared mission.

The Opportunity

We are looking for a community leader who understands grassroots engagement, human agency, and systemic change.

In this mid-level role, you will build and cultivate an empowering, open, and highly collaborative regional community. You will ensure every member, from a first-time mentor to an alum, understands their unique impact in helping trainees secure quality, sustainable tech jobs.

How You’ll Drive Impact

• Foster Volunteer Ownership:Recruit, onboard, and retain skilled tech and non-tech professionals, enabling them to deliver high-value volunteering whilst continually developing their skills
• Empower Trainee Agency: Build a safe, transparent, and motivating environment where trainees take active ownership of their learning and community responsibilities, recognising that real change is in their hands.
• Nurture an Active Alumni Network: Mobilise graduates into a sustainable network of long-term community members, mentors, event speakers, and ambassadors in your region.
• Optimise Operations & Retention: Track engagement patterns using data and CRMs, identify root causes of attrition, and work alongside our Education team to design proactive support strategies that boost course completion.
• Champion Regional Outreach: Represent CYF at local tech meetups and community events while maintaining seamless, action-driven communication channels across the community.

What You Bring

• Community Building Track Record: Proven experience in volunteer management, community organising, non-profit coordination, or public-facing program delivery.
• Inclusive Communication & Empathy: Outstanding interpersonal skills with a proven ability to build deep trust across diverse cultural, socioeconomic, and technical backgrounds.
• Data-Informed Approach: Comfortable using operational tools, spreadsheets, and CRMs to track community metrics, monitor cohort health, and intervene early when participation dips.
• Event & Project Management Skills: Strong organisational talent to run seamless, engaging in-person local community events and activities. 
• Mission Alignment: A deep, genuine passion for access to opportunities, tech equity, and social mobility.

Working Pattern & Logistics

• Work Model: Hybrid flexibility with a local presence. You will spend at least one day a week at your local office/class. You might need to attend/organise occasional evening events and meetings
• Weekend Commitment: You will be required to attend one Saturday class per month during active cohort runs, 

What Success Looks Like in 6–12 Months

• Volunteer Pipeline: Healthy volunteer-to-trainee ratio established across all courses
• Retention Targets: Measurable reduction in volunteer and trainee attrition through timely, proactive support interventions.
• Alumni Engagement: Active participation of regional alumni in mentorship and guest-speaking roles within active cohorts

About us

Time & Talents is a community organisation based in Rotherhithe with a simple vision: a world where everyone feels part of a community.

For over 135 years we have brought people together through volunteering, community activity and neighbourly support. Today we work with older adults, families and local residents to reduce loneliness, improve wellbeing and strengthen community connections.

We are seeking a Neighbourhood Health Coordinator to help strengthen the relationship between local communities and health services whilst leading an exciting new community outreach programme focused on healthy ageing and frailty prevention.

Purpose of the Role

The Neighbourhood Health Coordinator will play a key role in connecting older residents with local health, wellbeing and community support.

Working across Time & Talents, local Integrated Neighbourhood Teams (INTs), social prescribing services and community partners, the postholder will coordinate a programme of neighbourhood outreach activity designed to improve health outcomes, reduce loneliness and support older people to age well.

The role will combine programme coordination, partnership development, community engagement and direct delivery.

The postholder will spend time embedded within local health partnerships, helping to strengthen collaboration between statutory and voluntary sector organisations and ensuring local residents can access the support they need.

Key Responsibilities

Community Health Outreach

· Coordinate and support delivery of a programme of community outreach events across Southwark.

· Work alongside community organisations to engage older residents who may be isolated, vulnerable or at risk of frailty.

· Support residents to access local services, activities and community assets.

· Promote prevention, wellbeing and healthy ageing messages.

Partnership Development

· Build strong relationships with:

o Integrated Neighbourhood Teams

o Social Prescribing teams

o Primary Care Networks

o Community health services

o VCSE organisations

o Housing and faith partners

· Act as a key point of contact between Time & Talents and local health partners.

· Identify opportunities for collaboration and service development.

Community Engagement

· Engage with residents in community settings including sheltered housing, community centres, faith venues and neighbourhood hubs.

· Ensure outreach activities are accessible, inclusive and responsive to community need.

· Gather resident feedback and insight to influence future service delivery.

Programme Coordination

· Coordinate delivery schedules, partner engagement and event logistics.

· Monitor project activity and outcomes.

· Collect and report data in line with project requirements.

· Produce case studies and examples of impact.

Integration and Learning

· Attend relevant neighbourhood health meetings and forums.

· Share learning between partners and contribute to service improvement.

· Support the development of sustainable pathways between health and community services.

General

· Work in accordance with Time & Talents policies and procedures.

· Promote safeguarding, equality, diversity and inclusion.

· Undertake other duties appropriate to the role.

Main responsibilities include (but not limited to):

- Oversee the property portfolio of church buildings and manses

- Undertake transactions related to the properties as required

- Advise local church premises management teams on their responsibilities for the buildings in their care and Trust on major repair works required to church buildings

We are looking for someone who:

- Is educated to degree level and/or holds relevant professional qualifications

- Understands the legal requirements involved in property transactions

- Has experience of the charity sector

- Has empathy with the Church

- Has experience of managing a portfolio of properties

As our Digital Fundraising & Campaigns Lead, you’ll manage and oversee the delivery of our digital fundraising and donor acquisition activities, ensuring campaigns are innovative, data-driven and aligned with our mission.

Leading a small, talented team of marketing and campaign professionals, you’ll lead the campaign development function in cross-departmental planning, including events that drive donor acquisition and fundraising.

You’ll help us tell powerful stories, deepen engagement and help grow our community of supporters, shaping end-to-end integrated digital campaigns that build and strengthen relationships and help us bring hope and practical aid to remote communities.

Alongside campaign strategy and execution, you’ll be involved in paid media activity and digital performance, providing strategic oversight, guiding agency relationships and driving continuous improvement.

Additionally, you will:

- Deliver campaigns, events, and digital initiatives
- Act as a trusted adviser to senior leadership on digital strategy
- Lead the planning and delivery of events and volunteer engagement at festivals
- Ensure budgets are well managed, and campaigns are delivered efficiently
- Develop and evaluate digital performance metrics and reporting

About You

To join us as our Digital Fundraising & Campaigns Lead, you will need:

- At least five years’ experience in digital fundraising and marketing in a charity or mission-driven organisation
- A minimum of two years’ management experience leading digital fundraising or marketing teams
- Experience writing, reviewing, and editing copy for a variety of audiences and users
- Experience in project management
- The ability to communicate clearly, assertively, and diplomatically at all levels
- Demonstrable success in developing and delivering multi-channel digital campaigns with measurable impact
- Demonstrable expertise in paid media strategy and optimisation (Google Ads, Meta, programmatic, etc.)
- Strong creative ideation and direction skills
- A data-driven approach with experience using analytics tools (e.g., Google Analytics, CRM platforms)
- Excellent and proven stakeholder management and influencing skills
- A deep understanding of digital trends, donor behaviour, and fundraising compliance

This is a remote role with a once a month visit to our Folkestone office. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London, E1 with flexible homeworking arrangements in line with Crisis’ Hybrid Working Policy

Contract: 12-month fixed term contract or secondment opportunity to support our CRM Transformation programme. If you are applying for this as an external secondment, please flag when submitting your application.

About the role

This is a fixed term role with a clear mission, created specifically to support Crisis’ CRM Transformation programme. We are migrating to a new CRM system, Microsoft Dynamics 365, underpinned by a Modern Data Platform, and the next nine to twelve months are critical as the new platform enters live operation. As Interim Business Systems Manager you will sit at the centre of this transition, collaborating with product owners, developers, suppliers and business stakeholders to make the handover from programme delivery to business-as-usual a success, equipping Crisis with impactful, sustainable systems for fundraising and engagement in support of our mission to end homelessness.

Coaching and developing our Product Owners will be at the heart of this role, helping them build the confidence and capability to own their backlogs, prioritise with clarity and bring well-formed decisions to the table, alongside embedding consistent, sustainable development practices across the team. You will also lead key transition deliverables, including the rebuild of Apteco FastStats so that marketing delivery remains robust and well-governed, and provide governance, oversight and transition planning for our Christmas systems cycle.

This role exists to support a defined period of transformation; it is offered on a fixed term basis, and decisions about how the team is shaped beyond the transition will be made as the programme concludes. What we can offer now is a bold, genuinely pivotal piece of work, and the opportunity to leave Crisis with a stronger, more confident and capable systems team.

About you

• Demonstrable experience of leading technology teams through significant change, such as service transition, operating model shifts or go-live readiness
• Strong working knowledge of Microsoft Dynamics 365 or similar enterprise CRM platforms
• A solid grounding in service management principles (ITIL or equivalent), with practical experience of establishing support models and change governance
• A track record of building or improving development practices, from sprint discipline and documentation through to release management and peer review
• Experience of developing product ownership, solution design and business analysis capability in others
• Strong stakeholder management skills and the confidence to work at pace with ambiguity

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 19 August 2026 at 23:59

Interview date and location: W/C 31 August 2026 via Microsoft Teams

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Transform Lives Through Dog Training
Train high quality assistance dogs by providing support and appropriate training throughout all stages of the dog's development using positive and reward-based training methods.
Make a tangible difference and build meaningful partnerships in your community.

About Canine Partners
At Canine Partners, we breed, train, and support expert assistance dogs to create loving, life-changing partnerships with disabled people. Across the UK, we support people with a variety of physical disabilities and their families, carefully matching them with a dog that suits their needs, personality, and lifestyle.
Our dogs bring confidence and independence, love and companionship, reducing reliance on carers and giving people the freedom to live life their own way.

The Role
Position: Dog Trainer
Hours: 22.5 hours per week
Location: Homebased covering Northampton region (see map for area)
Travel: This role will involve regular travel within the geographical area which you will cover (Northampton). Travel is usually by car however there may be some use of public transport. Occasional regional travel and overnight stays.

You'll play a vital role in training assistance dogs to a high standard whilst supporting volunteers, partners and the wider team to ensure the health, wellbeing and successful placement of the dogs throughout their working career.

What You'll Be Doing

• Train Canine Partners dogs at all stages of their training, using positive and reward-based training.
• Tailor training programmes to suit individual partner needs during the matching process.
• Maintain accurate and up-to-date records for all dogs in training.
• Deliver partnership placement courses, supporting both the partner and dog through the transition.
• Participate in volunteer recruitment activities, including events, social media campaigns and community outreach.

About You

• Strong practical and theoretical experience in dog training and behaviour.
• Ability to handle and train dogs at all ages, using positive and reward-based training methods.
• Good self-motivation, discipline and initiative.
• ICT skills, Microsoft Office, Salesforce (desirable but can offer training), email, internet etc.
• Full UK clean driving license and use of a vehicle for work that is suitable to safely transport a dog if required.
• ABTC-ATI or similar qualification or the willingness to complete it.
• Good communication and coaching / teaching skills.

Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

Ready to Make a Difference?
If you are excited about this role, don't hesitate to apply! We welcome applicants who bring unique perspectives and would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please note if we receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.

Closing date: 7th September 2026

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

REF-230247

Location: Bristol office, hybrid (minimum three days a week onsite)

Salary: £50,285 per annum

Job Type: Fixed term maternity cover, approximately 15 months. Minimum 30 hours a week, up to full time (37.5 hours)

The role:

This role covers the current post-holder's maternity leave for an anticipated 15 months. As Financial Controller you will lead CSE's finance team, directing and overseeing the finance function in compliance with appropriate accounting standards and practices, company and charity law.

You will provide timely, accurate financial and management information to support strategic decision-making and effective budgetary control by our Senior Leadership Team, Trustees, project managers and other budget holders. You will line manage the Finance Manager and Finance Assistant and be a member of CSE's Senior Management Team.

Reporting to the Director of Finance and Operations, you will work alongside the wider Operations Team to provide operational support that underpins delivery of our charitable mission. This is a fast-paced role and we need someone who can get up to speed with minimal delay.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Take responsibility for day-to-day accounting, invoicing, payroll, VAT returns, payments and banking, credit control and cash management, including timely monthly management accounts.
• Line manage the Finance Manager and Finance Assistant.
• Co-ordinate the annual budget cycle and mid-year budget refresh alongside the Director of Finance & Operations and SLT.
• Attend monthly SMT meetings to share the previous month's financial results and handle related queries.
• Prepare accurate, accessible reports on organisational, team, staff and project financial indicators to support timely decision-making.
• Maintain the organisation's financial records to appropriate accounting standards and prepare documentation for the annual audit and other statutory reporting.
• Liaise with CSE's auditors to enable an effective and timely annual audit.
• Support project managers to plan and manage project budgets, providing financial data for reporting to clients and funders.
• Provide expertise on financial costing and monitoring approaches for new project funding proposals, reflecting funder requirements.
• Provide finance support to Retrofit West CIC, including financial reporting, statutory obligations and payroll as required.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Fully qualified ACA, ACCA or equivalent accountant.
• At least seven years' post-qualification experience, including at least five years in a financial management role.
• Working knowledge of accounting standards, VAT and HMRC regulations in England, including requirements applicable to a UK charity with a trading subsidiary.
• Experience of leading the preparation for an annual audit.
• Experience of preparing routine financial and management information reports for senior executives and staff.
• Experience of using timesheet software to track allocation of staff time to different cost centres.
• High level competence with Sage accounting software and MS Excel.
• Able to analyse, structure and sense-check financial data to produce clear, informative reports, with excellent attention to detail.
• Excellent written and verbal communication skills, with proven management skills.
• Self-motivated and organised, able to work with limited supervision and manage conflicting priorities.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Company pension scheme with 8% employer and 6% employee contributions
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with working hours and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email (available in the candidate pack). Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered.

The closing date for applications is 5pm on Monday 7 September 2026.

First interviews are expected online on w/c 14 September 2026, with final panel interviews at our Bristol office on w/c 21 September September 2026. The earliest start date is early October 2026.

This role requires a basic DBS check. If invited to interview, we will ask for evidence of eligibility to work in the UK.

This is an exciting opportunity to join Cause4’s Development Team as a Development Manager, supporting a varied portfolio of charities and social purpose organisations with fundraising, strategy and organisational development.

This opportunity provides a fantastic opportunity for someone to work as part of a passionate and hard working team to hone their consultancy skills to fast track into more senior positions within the organisation.

The role offers the chance to work across multiple sectors including arts, heritage, education, health, sport and community organisations, helping clients to develop fundraising strategies, secure funding and build sustainable income streams. Alongside client work, you will play an active role within the wider Cause4 Development Team, contributing to research, organisational planning, training delivery and business development activity.

This position offers broad exposure across a wide range of organisations, fundraising disciplines and consultancy projects, making it an excellent opportunity for someone looking to accelerate their career within the charity or consultancy sectors.

THE OPPORTUNITY WHO THIS ROLE MAY SUIT

• This role could particularly suit: Someone looking to step into their first consultancy or Development Manager role.
• A fundraiser wanting broader experience across multiple organisations and income streams. Someone currently working in the charity, arts, education or cultural sectors looking to transition into consultancy.
• An ambitious individual seeking a fast-paced role with clear progression and development opportunities.
• An existing manager looking to build their consultancy skills to fast track into more senior positions in the sector.

MAIN RESPONSIBILITIES

Fundraising & Client Support

• Supporting a portfolio of clients with fundraising strategy development and delivery.
• Writing compelling funding applications, Cases for Support and donor-facing materials.
• Supporting funding approaches to Trusts & Foundations, statutory funders, corporates and individual donors.
• Conducting research into prospective funders, partners and opportunities.
• Supporting the development and delivery of fundraising events and engagement activities. Building positive relationships with clients, funders and wider stakeholders.
• Supporting the delivery of fundraising training and wider Cause4 programmes.

Research & Consultancy

• Producing high-quality research, reports and briefing papers.
• Supporting the development of programme ideas, evaluation frameworks and measurable outcomes.
• Contributing strategic thinking to fundraising campaigns and organisational development projects.
• Supporting wider consultancy and innovation work across the organisation.

Team & Organisational Development

• Contributing to Cause4’s business development and growth activity.
• Sharing knowledge, expertise and fundraising insight across the team.
• Supporting the wider strategic and operational needs of the organisation.

PERSON SPECIFICATION

Cause4 is a fast-paced consultancy environment offering significant opportunities for learning and career development.

Skills & Experience

We are particularly interested in candidates who are ambitious, adaptable and keen to grow within a consultancy environment. You may already have experience in fundraising, charity operations, programme delivery, arts administration, partnerships, research or strategy work.

We are looking for:

• Strong written communication skills and the ability to produce compelling, engaging and high-quality written material.
• Strong research and analytical skills with excellent attention to detail.
• Ability to interpret and synthesise large and complex amounts of information and data from a range of sources.
• Experience within a charity, fundraising, arts, education or consultancy environment.
• An interest in fundraising, philanthropy and organisational development.
• The ability to manage multiple priorities and deadlines effectively.
• Confidence working with a range of stakeholders and building professional relationships.
• Strategic thinking, creative and problem-solving skills. Strong organisational and coordination skills.
• Confidence using Microsoft Office applications including Word, Excel and PowerPoint.
• Experience using online platforms such as Zoom or Teams.
• Alignment with our company values.

Experience across fundraising or income generation is desirable, but we are equally interested in candidates with strong transferable skills and the ambition to develop into a client-facing consultancy role.

HOW TO APPLY

Please send your CV together with either: a Cover Letter (maximum two pages), or a Cover Video (maximum three minutes) to Ben Wilson, Director of Development and Enterprise.

The deadline for applying is 5pm on Tuesday 1 September 2026.

Please also include a completed Equal Opportunities Form downloadable from the Cause4 website.

Make a difference every day with PDSA 

AboutUs 

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. 

We’renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years. 

Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together. 

About the Role

This is an exciting opportunity to lead and shape change across PDSA at a pivotal point in our journey. As our Head of Change, you'll establish and lead a high-performing change function, ensuring our programmes, projects and transformation initiatives are aligned to our organisational strategy and deliver meaningful, measurable outcomes.

Reporting to the Director of Finance & Resources, you'll work closely with Executive and Senior Leaders to prioritise investment, provide strategic oversight and build the governance, frameworks and capability needed to successfully deliver change across the organisation.

You'll play a key role in helping PDSA evolve, ensuring we're well placed to support more pets and people for generations to come.

Location: Hybrid – with flexibility to work remotely and occasional travel to our Head Office in Telford and other PDSA locations as required.

What You'll Be Doing

As Head of Change, you'll:

• Lead PDSA's change portfolio, ensuring programmes and projects are prioritised, sequenced and aligned to our strategic objectives.
• Develop and embed a consistent approach to programme and project management, creating clear governance, reporting and assurance frameworks.
• Build and lead a high-performing Change team, developing capability and fostering a culture of continuous improvement.
• Provide Executive and Senior Leaders with clear insight into programme performance, risks, dependencies and benefits realisation.
• Ensure investment and resources are directed towards the initiatives that deliver the greatest organisational value.
• Build strong relationships across the organisation, influencing and challenging stakeholders to support informed decision-making.
• Drive continuous improvement in how change is planned, governed and delivered across PDSA.

About You

You'll be an experienced strategic change leader with a proven track record of delivering complex organisational transformation.

You'll bring:

• Significant experience leading large-scale change programmes within a complex organisation.
• Experience establishing or developing a change function, PMO or portfolio management approach.
• Strong knowledge of programme governance, assurance and project delivery methodologies.
• The ability to influence, coach and challenge Executive and Senior Leadership teams.
• Excellent commercial, analytical and decision-making skills, with the ability to balance priorities, risk and organisational value.
• A collaborative leadership style with experience developing high-performing teams and building strong stakeholder relationships.

Professional qualifications such as MSP, PRINCE2 or PMP would be advantageous, as would experience within the charity, healthcare or veterinary sectors.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• Car allowance £5,500 per annum 

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days. 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• Access to Vitality Private Medical Insurance single cover with the option to upgrade to cover family members. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. g arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.