Operation manager jobs

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Title: Blended Team Service Manager
Post no: 659
Working base: Biggleswade CMHT (Community Mental Health Teams) SG18
Area covered: Bedfordshire, Luton
Contract type: Permanent
Hours: 37 hours per week, Monday – Friday
Salary: £29,355.00 per annum

About the Service and the Role

This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions.

This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes.

Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.

Key Responsibilities and Service Delivery

• Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK’s and blended team model and contract requirements.
• Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges
• Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working.
• Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks.
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources.
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
• Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.

The successful candidate will have experience of managing diverse staff resources, multi-agency working, 2 years’ experience working with people with mental health and managing remote teams. Level 3 Social Care (or equivalent) and Management and Leadership qualifications are desirable.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
• If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Friday 8th May 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Clore Leadership is looking for a hands-on finance professional to keep our organisation running smoothly and thinking ahead. From managing budgets and ensuring compliance to supporting strategic planning, you’ll play a key role in helping us make the most of our resources and maximise our impact.

Reporting to the Shop Manager, you will lead a team of volunteers to raise funds to invest in achieving the charity’s goal to save lives in Yorkshire and portray the charity as a professional, credible brand which acts with integrity. You will also provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire. 

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 

For further details please refer to the role profile. 

The charity is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

This role provides vital operational and administrative support to ensure the smooth running of CALM’s fundraising activities and the delivery of exceptional supporter care. Your responsibilities will cover everything from CRM accuracy and financial processing to merchandise fulfillment, event coordination and supporter stewardship.

Responsibilities

CORE

• Contribute to CALM’s Fundraising Revenue targets, through excellent administration and compliance to fundraising practices

• Work with the Fundraising team to ensure all supporters receive excellent care from CALM as well as completing all assigned admin tasks with a high degree of accuracy.

• When required, be an active and engaged member of CALMs EDI Supergroup.

• Be a data steward for fundraising, ensuring quality data management.

• Support the fundraising team with financial data queries

Role specifics

Stewardship:

• Monitor and help deliver the multi channel supporter enquiries process, ensuring response rate is in line with CALM’s SLA and fundraisers are directed to the appropriate support.

• Proactively support fundraisers, when directed, throughout their journey, to support with the effective planning and delivery of supporter activities. 

• Support with the planning, set up and delivery of stewardship events (both CALM owned and supporter led), assisting with logistics, supporter communications and delivery as required. 

• Support the wider team in the development, optimisation, testing and ongoing maintenance of stewardship journeys, including carrying out key messaging updates to core email journeys across all Fundraising streams when needed.

• Support on the maintenance, optimisation  and creation of relevant pages on the CALM website.

• Support the fundraising and Marketing & Communications team to identify supporters we can profile and champion by regularly checking fundraising pages, social media and event registrations. 

• Support the Social Fundraising Manager with ad moderation where required

Operational and administrative support:

• Carry our regular, financial and administrative processes to a high standard with the Salesforce CRM

• Act as first point of contact for individual donors via email, phone and post, processing office donations and completing payment runs to the bank. 

• Support retention activities, including upgrade, reactivation and loyalty journeys.

• Provide administrative support for acquisition and retention campaigns

• When relevant coordinate mailing logistics (briefing agencies, checking proofs, managing print and fulfilment)

• Work with the Fundraising team to continuously update and maintain fundraising documentation, processes, templates and procedures, identifying opportunities to improve efficiency, consistency and supporter experience. 

• Support the teams with finding cost effective travel and hotels to support event delivery.

• Support the Head of Public Fundraising with month end financial reconciliation processes

• Identify and code income across various fundraising platforms.

• Preparing data and  uploading into CRM Salesforce, ensuring accuracy and quality are maintained by identifying improvements to process and working with the CRM team to deliver 

Fulfilment:

• Work with the Product team to maintain the supporter merchandise online portal, reporting on sales of merchandise and managing kit restock and reordering processes across fundraising.

• Act as the main point of contact for the relationship with our fulfilment partner, managing enquiries and escalation issues. 

• Oversee stock management, ensuring our supporter store availability reflects current stock levels and being responsible for co-ordinating timely restocking.

• Run daily checks of the supporter store to ensure order fulfilment can be carried out.

Your profile 

Competencies

Essential

• Excellent verbal and written communication skills

• A keen eye for detail

• A high level of computer literacy

• Excellent interpersonal and relationship building skills

Desirable

• Passion and flair for fundraising

• Data analysis skills

• Comfortable working in a fast-paced, creative and forever-changing environment.

Reports to: Senior Fundraising Manager

Contract: Full time, permanent

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30k - £33k per annum

A work environment that values creativity, personal growth and collaboration.

Applications will close on Sunday 26th April and are reviewed on a rolling basis; we encourage interested candidates to apply early.

The Digital Marketing Manager is accountable for the delivery and performance of our website, email, SEO, PPC, paid-social and CRM marketing, ensuring all our digital channels are optimised for both awareness and income generation.

This is a hands-on role which will see you deliver key activity as well as lead a small team in prioritising and evaluating work across digital channels, using data and insight to inform decisions. To spearhead and champion our digital marketing transformation, you’ll need to be a results driven and experienced professional, who thrives in a fast-paced environment. Your skills and passion will see you:
• Develop and implement a comprehensive digital marketing strategy aligned with our income growth objectives.
• Deliver and continually improve how we connect with our audiences, primarily through (but not limited to) strategic use of email, website management, SEO, PPC, paid social and CRM marketing.
• Identify opportunities to maximise online brand awareness, engagement and revenue generation.
• Track, analyse and report on digital performance metrics, owning KPIs for traffic, conversion, income and engagement, as well as providing actionable insights and data to improve and inform digital marketing effectiveness.
• Own website performance by managing content within the CMS, improving user journeys, implementing SEO best practices and using data and analytics to increase visibility, traffic and conversion rates.
• Plan, execute and optimise our paid advertising accounts, including Google Ads and paid social platforms (e.g. Meta), using A/B testing to ensure they are data-driven, cost efficient and deliver ROI and income.
• Lead and deliver email and CRM activity (including building campaigns, managing audiences, segmentation and automation), ensuring data, templates and journeys are optimised for engagement and conversion, using performance and insights to drive improvements.
• Embed a culture of data-driven decision making and bring visibility and transparency to digital marketing activity by regularly reporting impact against objectives, trend spotting as well as using a variety of data and analytics tools to raise the profile and understanding of digital marketing across the charity.
• Work closely with the Data team to ensure digital and data strategies align and data between digital channels is automated, accurate and can be reported on effectively.
• Safeguard the integrity of the charity’s digital presence ensuring it complies with data protection regulations and any other applicable legislation.

 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

We will be interviewing for this role on 15th May at our Charity Office based in Birmingham City Centre.

The Organisation

John Lyon’s Charity is a long‑standing, respected grant‑making charity that supports children and young people across North and West London. As part of the John Lyon’s Foundation, the charity distributes significant funding each year to improve education, opportunities and life chances. With income of approximately £11.5m and a strong reputation for impactful grant giving, this is an organisation with a clear social mission and a supportive working culture.

The Job

Reporting initially to the COO, the Finance Manager will lead all day‑to‑day financial operations and provide expert financial advice across the organisation. The role covers monthly and quarterly management accounts, budgeting, forecasting, cash flow oversight and ensuring compliance with Charity SORP and statutory requirements.

You will manage and develop the Finance Officer, coordinate the annual audit, support the preparation of statutory accounts, oversee grant‑related financial processes and maintain key relationships with outsourced partners including payroll, pensions, audit, banking and investment providers.

The Person

The successful candidate will be a fully qualified accountant with strong technical reporting skills and solid knowledge of Charity SORP. You will bring experience from the charity or wider not for profit sector, along with confidence in preparing management accounts, budgets, forecasts and financial analysis. You will have excellent communication skills and the ability to explain financial information clearly to colleagues and trustees. Highly organised, analytical and proactive, you will demonstrate strong attention to detail and a collaborative approach. Experience with SAGE 50 is helpful but not essential. Above all, you will bring energy, integrity and a commitment to improving outcomes for children and young people.

What’s in it for You

• £55,000–£58,000 salary
• 15 percent employer pension contribution
• Bupa private medical insurance
• 25 days annual leave plus additional non‑contractual Christmas closure days
• A supportive, values‑driven culture
• The opportunity to shape a well‑run finance function in a respected grant maker
• A meaningful role supporting work that improves the lives of children and young people across London

What to Do Next

Peter O’Sullivan at HAYS is managing this recruitment on behalf of John Lyon’s Charity.
If you would like to be considered, please apply in the first instance.

Please note that applications will be reviewed on a rolling basis, the advert may close early, and the charity may interview and appoint before the stated closing date. Early application is strongly encouraged.

Job Title:
Head of Retail

Reporting To:
Director of Operations & People

Salary:
£50,000 per annum (pro rata)

Hours:
37.5 hours per week
Part-time / flexible working arrangements will be considered

Duration:
Fixed Term – 6 months

Location:
Alder Hey Children’s Charity (Old Swan & Huyton shops), Liverpool

Job Purpose

The Head of Retail will provide strategic leadership and expert insight to review, strengthen and evolve Alder Hey Children’s Charity’s retail operation during a six-month period of strategic development.

Working closely with the Director of Operations & People, the postholder will undertake a comprehensive review of the charity’s retail portfolio, identifying opportunities to maximise income, improve operational effectiveness and enhance supporter engagement.

The role will assess the current retail model, including shop performance, operational structures, processes and growth opportunities, and develop clear recommendations and a practical roadmap for the future development of retail income at Alder Hey Children’s Charity.

This is a highly collaborative role requiring strong commercial insight, charity retail expertise and the ability to translate analysis into actionable plans that will support the charity’s long-term income growth and sustainability.

Main Duties / Tasks

Strategic Review and Development

• Lead a comprehensive strategic review of Alder Hey Children’s Charity’s retail operations, including shop performance, operational structure, systems and processes

• Assess the current retail model to identify opportunities for income growth, efficiency improvements and enhanced supporter engagement

• Benchmark retail performance against charity sector best practice and comparable retail operations

• Develop strategic recommendations and a clear roadmap to strengthen long-term sustainability and growth

Retail Performance and Commercial Insight

• Analyse financial performance, sales data, stock flow and operational costs across the retail portfolio

• Identify opportunities to improve profitability, operational efficiency and customer experience

• Review pricing, merchandising, stock management and donation processes to optimise retail income

• Provide clear insights and reporting to inform strategic decision-making by the senior leadership team

Operational Improvement

• Review existing retail processes, structures and ways of working to identify improvements

• Introduce practical operational improvements during the contract period where appropriate

• Ensure compliance with best practice in Gift Aid, health and safety and charity retail standards

Future Growth Opportunities

• Identify opportunities for growth, innovation or diversification, including new retail formats or channels

• Assess opportunities to strengthen community engagement and donation generation

• Support development of a longer-term retail strategy aligned to wider income generation ambitions

Leadership and Collaboration

• Provide leadership and support to the retail team, fostering a positive and collaborative culture

• Work closely with fundraising, marketing and operations teams to integrate retail into wider strategy

• Build strong relationships with volunteers, supporters and key stakeholders

Reporting and Strategic Recommendations

• Provide regular updates to senior leadership on findings, opportunities and progress

• Deliver a final strategic report with key findings, recommendations and a clear action plan

Other Duties

• Act as an ambassador for Alder Hey Children’s Charity in line with organisational values

• Contribute positively as part of the wider team, including supporting fundraising events where required

• Undertake any other reasonable duties as requested by your line manager

Person Specification

Qualifications, Knowledge and Experience

Essential:

• Significant experience in retail leadership, ideally within a multi-site or charity retail environment

• Proven experience delivering retail strategies that drive income growth

• Experience managing budgets and financial performance

• Experience leading and developing teams, including volunteers

• Strong understanding of retail operations (stock, merchandising, customer experience)

• Experience analysing performance data to inform decision-making

• Experience working within charity retail

Desirable:

• Experience reviewing or transforming retail operations

• Experience developing ecommerce or digital retail channels

Skills and Attributes

Essential:

• Commitment to equality, diversity and collaborative working

• Excellent communication skills (written and verbal)

• Strong relationship-building skills

• Ability to analyse data and inform strategic decisions

• Self-motivated with a positive attitude in a fast-paced environment

• Strong organisational skills with ability to adapt to changing priorities

• Ability to work both independently and as part of a team

• Understanding of confidentiality and data protection requirements

• Strong IT skills, including Microsoft packages

Additional Requirements

Essential:

• Strong interest in working for a children’s health charity

• Commitment to the values of Alder Hey Children’s Charity

• Willingness to support wider charity activities

Desirable:

• Willingness to occasionally work outside normal office hours

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. We are unstoppable.

Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. We respect, celebrate diversity and empower each other.

Passion
We are passionate about what we do and why we do it. We inspire others and grow together.

Magic
We are creative, fun and child-led. We create special moments and go the extra mile for our patients.

Additional Information

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments for applicants where required. We are committed to equal opportunities and welcome applications from all sections of the community.

We are committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

ABOUT THE ROLE

Variety is looking for an experienced Facilities and Office Manager who is proactive and highly organised to oversee the smooth day-to-day running of Variety’s offices in Camden. This role blends operations, facilities management, and people-first thinking, ensuring the workspace is safe, efficient, and enjoyable for everyone. Variety House is owned by the charity and has three floors which house our busy charity team and one floor is occupied by a tenant. The role requires management of the building, office management, tenants and includes assisting the CEO as required.

ABOUT VARIETY

There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.

In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.

 KEY RESPONSIBILITIES

Facilities Management:

• Oversee management of Variety House in Camden including building maintenance, safety procedures, office operations and infrastructure
• Liaise with tenants and external contractors to ensure facilities are well-maintained
• Monitor and manage office budgets related to supplies, utilities, and maintenance
• Ensure compliance with health and safety regulations including managing risk assessments and fire safety
• Lead sustainability initiatives within the office (e.g. recycling, energy-saving practices)
• Ensuring health and safety compliance for staff including being the designated fire marshal (training to be provided)
• Ensure competitive quotes for office services and building maintenance, making recommendations based on quality, reliability, and value
• Negotiate contracts to optimise costs without compromising standards, identifying areas for cost savings and facilities improvements

 Office Management:

• Maintain a professional and welcoming environment for staff, tenants and visitors
• Manage office vendors including maintenance, cleaning, and security
• Manage office supplies inventory, supporting staff to ensure when items run low that orders are placed
• Manage kitchen supplies and maintenance for all staff
• Support onboarding and offboarding processes from a facilities perspective, managing keys and security
• Handle incoming mail and deliveries and ensure efficient distribution across the building
• First point of contact for calls, visitors, and office enquiries

Governance:

• Assistance the CEO during busy periods with diary management and in-office meetings
• Support the CEO with organisation of Trustee meetings and administrative assistance, such as minute taking as required.

Administrative:

• Maintain records of office leases, utilities, and insurance policies
• Manage access control systems and office security
• Create and maintain facilities manuals, process documentation, and onboarding guides

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

Essential:

• Experience with the charity or Not-for-profit sector
• Proven experience as Facilities and Office Manager, or similar role.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving attitude with a high attention to detail.
• Familiarity with office software (e.g. MS Office, Teams)
• Knowledge of health and safety standards and regulations.
• Knowledge of safeguarding is desirable but not essential

Benefits 

• Enhanced Pension (7% contribution from Variety with 2% employee contribution).
• 25 days annual leave, in addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday (pro rata for part time staff)
• 3 additional days between Christmas and New Years given as discretionary leave
• Membership to a health and well-being cash plan scheme
• Life Assurance scheme of 4 x salary
• Company Sick Pay

FURTHER INFORMATION

·Variety, the Children’s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults.

·Proof of eligibility to work in the UK is required.

HOW TO APPLY

Please submit your CV with a covering letter explaining:

1. Why you would like to join Variety and

2. How you would make a great candidate for this role, highlighting experience and knowledge in all areas of the role.

Applications will close on at midnight on Sunday 3rd May 2026 with interviews taking place week commencing 11th May. Please let us know if you have any accessibility requirements or need any adjustments for the interview

EQUALITY DIVERSITY AND INCLUSION

Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.

We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

Please let us know if you have any access requirements which we might need to consider in relation to the selection process.

The Living Wage Foundation is seeking an experienced and driven Senior Media and Communications Manager to join our team for a 12-month contract. This is an exciting opportunity for a highly organised and proactive communications professional with a strong background in media relations, public messaging, and team leadership. The ideal candidate will be experienced and confident in working to tight deadlines, responding to last-minute changes, and prioritising competing demands in a high-profile environment. They will be motivated to amplify the Living Wage Foundation’s mission of tackling low pay and insecure work.

The postholder will lead all media, messaging, and external affairs work, developing and implementing a proactive media strategy that supports our mission and key campaigns, such as Living Wage Week and the annual Rates announcement. As a skilled media professional, you will oversee all communications outputs, ensuring consistency and strategic alignment, while delivering media training and refining key messaging to maximise reach and impact. 

In this role, you will be instrumental in advancing our political engagement efforts, building cross-party support and working with political leaders, mayoral teams, and other key stakeholders to promote our initiatives. You’ll manage two direct reports (Events Manager and Media Manager) who each hold line management responsibilities, and you will play a critical role within our Senior Management Team, collaborating closely with the Head of Communications to shape the overall direction of our communications work. This role will work closely with Citizens UK colleagues, including the Citizens UK communications team on cross-organisational priorities.  You will report to the Head of Communications.

As a senior leader, you will be responsible for managing and allocating part of the communications team budget, expanding team capacity, and driving the team’s effectiveness. In collaboration with other senior managers, you will help foster a culture that values creativity, innovation, and strategic impact.

Senior Business Intelligence Manager

Department: Supporter Operations
Grade and Salary: £53,947 - £58,426 per annum, including London Weighting Allowance
Job ID: 143945

About Us

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

​We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

​We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.

More on King’s College London

​King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:

· ​Educating the next generation of change-makers

· Challenging ideas and driving change through research

· Giving back to society through meaningful service

· Working with our local communities in London

· Fostering global citizens with an international perspective​

About the role

Are you a curious, analytical problem‑solver who enjoys uncovering the real story in the data? If you’re motivated by turning complexity into clarity and insight, this role could be an excellent fit.

As Senior Business Intelligence Manager, you’ll be the strategic analytical lead for Philanthropy & Alumni Engagement. You’ll shape how we understand our fundraising pipeline, portfolio and performance; spotting trends, surfacing opportunities, and helping senior colleagues make smarter, faster decisions. Reporting to the Head of Prospect Development and Business Intelligence, you’ll lead the design and delivery of advanced analytical work, from predictive models to interactive Power BI dashboards used across the organisation to support strategic decisions.

We’re looking for someone who knows how to think with data, not just crunch it, bringing sound judgement, proportionality and clarity to every analysis.

You’ll provide BI leadership across the function, managing the Prospect Insight Manager and setting the standard for technical excellence across the team.

If you’re motivated by big questions, thrive on solving complex analytical challenges, and enjoy turning data into compelling stories that influence strategy, this is a chance to make a real impact on King’s fundraising ambitions.

As a senior manager within the team, you will be an expert in data storytelling and visualization, providing the high-level insights necessary to drive decision-making and strategic growth.  You will work closely with Prospect Research and Prospect Management colleagues, as well as fundraisers, both responding to strategic questions and proactively guiding them towards the insights that matter most.  You will manage and develop the Prospect Insight Manager, ensuring technical excellence and the delivery of analytical products that support the department’s most ambitious goals.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Technical proficiency in SQL for data extraction and a formula language such as DAX for complex Power BI measures

2. Experience in data mining and predictive modelling (e.g., propensity scoring or likelihood analysis)

3. Ability to identify and interpret trends across pipeline, portfolio, pool, and performance to drive growth

4. Ability to create data visualisations that translate complex metrics into clear, compelling narratives for non‑technical audiences

5. A track record of taking broad business questions and designing the analytical projects needed to answer them

6. Experience managing and developing staff, ensuring high technical standards, sound judgement and effective delivery across analytical products

7. Ability to manage a varied BI workload, balancing long term strategic analysis with immediate insight needs across the department

Desirable criteria

1. Experience within a higher education or complex nonprofit fundraising environment

2. Knowledge of fundraising CRM such as Microsoft Dynamics

3. Experience conducting quarterly or annual reviews to evaluate long term strategic trends

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role. 

We offer the opportunity of an “Ask Us Anything” Teams call on Wednesday 29th April at 12pm. During this call you will be able to ask any questions you might have about the role, the selection process, our department, our core values and work culture, our current hybrid work policy, or simply listen to others’ questions.

​This roles with have two interview stages, a standard skills-based interview followed (for up to two appointable candidates) by a Core Values interview.

​The first stage interview is likely to be held on w/c 11th May.

The Core Values interview is likely to be held on w/c 18th May.

Closing Date: 3rd May 2026

We are recruiting for a Senior Economic Partnerships Manager to join our team in London; the scope on this job involves….

Job Title: Senior Economic Partnerships Manager

Location: Homeworking with a requirement to occasionally work at our Head Office (Vauxhall)
Salary: £49,538.49 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full-time, Fixed term (until 31 August 2027)

Hours: 37.5

The Senior Economic Empowerment Partnerships Manager is responsible for raising awareness of the growing threat of economic abuse. An experienced project manager with experience of managing services for victims of domestic violence and/or other forms of gender-based violence, the post holder will work with the Heads of Service to implement Refuge’s tech strategy to ensure that Refuge continues to learn about and respond to changing economic developments with a particular focus on technology and victims of domestic abuse.

The post-holder will work across all services and will work closely with the Fundraising Team and Head of Services to develop an economic fundraising strategy to ensure that the role generates income through partnerships and consultancy with the financial sector by raising awareness of economic abuse and technology-facilitated abuse. The post holder will work closely with the Policy Team to feed into legislative asks relating to economic abuse, to better improve responses for survivors both in legislation and in the financial sector. We are looking for candidates with extensive practical experience of supporting a diverse range of victims of domestic violence and/or other forms of gender-based violence. In-depth understanding of economic abuse, and how it is used against women and girls and how this form of abuse is a barrier for women leaving a relationship. Current, up to date knowledge and understanding of the legislation that impacts survivors of economic abuse and in-depth understanding of the needs of survivors and their children impacted by economic abuse.

The Senior Economic Empowerment Partnerships Manager will cultivate a learning culture around economic abuse and help improves outcomes for survivors, improving responses from the financial sector, and raising awareness of economic abuse. 

Closing date: 9.00am on 20 April 2026

Interview date: 28, 29 & 30 April 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.

Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.

We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.

Role purpose

The Senior Challenge Fundraising Officer will lead the delivery and growth of APF’s third-party and mass participation challenge events portfolio.

This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship

Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF.

Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission.

Key Responsibilities

1. Grow participation in third party

• Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement.
• Develop and execute creative marketing strategies to boost participation and attract new event participants.
• Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team.
• Promote third-party events proactively across relevant channels and networks.
• Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience.
• Identify and pursue opportunities to grow participation in new and existing events.
• Attend key events as required, managing on-the day logistics and volunteer coordination.

2.  Community Product Development

• Work with Head of Fundraising to shape and improve APF’s fundraising offer and remote products.
• Test and refine new fundraising concepts that increase accessibility and broaden participation.
• Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities.

3.  Income growth and fundraiser mpowerment

• Inspire participants to achieve ambitious fundraising targets through engaging, creative communications.
• Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers.
• Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts.
• Monitor fundraising performance to ensure we’re meeting targets and delivering strong ROI on our challenge activities.

4. Stewardship and re-engagement

• Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued.
• Create clear re-engagement plans to encourage repeat participation and long-term loyalty.
• Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey.
• Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings.

5. Data, insight and compliance

• Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting.
• Monitor recruitment, participation, income and ROI to help inform future planning and improvements.
• Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely.
• Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice.

How to apply

Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description.

First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.

New Forest Disability Information Service provides a range of information, advice and practical support services to people affected by disability across the New Forest and surrounding areas.

Our team currently comprises: CEO, Operations Manager, 6 Welfare Advisors, Administrator and circa 20 Volunteers who staff our shop and provide first line information and support. All paid staff are part time.

In looking to a more secure and sustainable future, these roles are now being complemented by a marketing manager and this fundraising post.

With the exception of proceeds from our shop, our work is entirely supported by grants and service contracts.

Current significant grant funders are:

· National Lottery Community Fund

· Access to Justice Foundation

· Lloyds Foundation

We also have a rolling annual service level agreement with New Forest District Council for the provision of specific services.

Despite not having a dedicated fundraising function, we have a positive track record of securing such funding and have strong foundations on which to build.

In order to sustain and develop our service offer, we now need to adopt a focused approach to fundraising to both maintain effective relationships with existing funders and to diversify our income streams.

With the support of Lloyds Foundation we have recently benefitted from the contribution of a fundraising consultant. This has included an analysis of our position/needs and the production of a fundraising strategy. It has also included the provision of various tools and templates including an Excel-based CRM should this be required.

With room for some amendment from the successful candidate, this strategy needs to be converted into a SMART work plan and be implemented.

Priority tasks for the first six months would include:

· Engaging with our consultant to finalise the strategy

· Producing a work plan

· Create and secure agreement re our ‘case for support’

· Identify prospect Trusts and Foundations

· Write and submit a volume of applications to be agreed with the CEO

Our broad performance expectations are to secure a 2:1 return on investment in year one rising to a minimum 4:1 return by end of year three.

We anticipate this being a two or three day/week role and are open to discussion as to this being a freelance or employed position.

The Hub Supervisor plays an essential role in the smooth running of the Bristol hubs, supporting all aspects of the food operation. You will work as part of a team to effectively support the hub operation, incoming goods, storage and dispatch of goods to member charities to high levels of compliance and service. This role will include working with a large and diverse team of volunteers throughout the week.

The role will be primarily based at our South Bristol Hub, where alongside our usual food redistribution operation and volunteering programme, we run our youth employability programme FareChance for 18 to 25-year-olds to develop logistics and workplace experience.

Duties and responsibilities:

Hub Support

• Support the smooth running of food intake, storage, and food distribution, liaising with food industry representatives, FSUK, distribution companies and hauliers.

• Support the South Bristol Hub Manager and Fleet Manager in coordinating and maintaining the fleet of vans and machinery.

• Report to the South Bristol Hub Manager with operational improvements to increase efficiency and implement agreed changes. Volunteers and FareChance

• Oversee (under the direction of the South Bristol Hub Manager) FareChance participants, regular volunteers and corporate volunteers on hub shifts, delegating and assigning tasks, providing training and supervising work to ensure all tasks completed effectively and safely.

• Provide positive role modelling to FareChance participants and volunteers while undertaking warehousing tasks together. Goods In and Storage

• Follow FSSW goods-in procedures including liaising with suppliers, completing relevant paperwork, using inhouse software and fork-lifting duties and ensuring areas are ready to receive good in and dispatch orders at all times.

• Manage storage of stock within the hub, including stock checks, rotations and sharing of best practice

• Oversee the dispatch of goods through deliveries and collections ensuring all FSSW procedures are followed.

• Liaise with the wider FSSW team and FSUK to report quality, quantities, and other issues.

Compliance and Health & Safety

• Operate according to the FSUK HACCP Food Safety Manual and FSSW compliance standards and processes, providing high levels of compliance

• Support the South Bristol Hub Manager to ensure compliance with relevant food hygiene, health & safety, and other standards applicable to FSSW premises, vehicles, refrigeration equipment, staff, and volunteers.

• Undertake relevant training in food hygiene, safeguarding and health & safety

General

• Respond to/answer any enquiries/communications via telephone, email, in person or via inhouse IT/systems.

• Support FSSW events.

• Carry out any other duties that may reasonably be required in support of the main purpose of the role, including liaising with the wider FSSW team.

• Uphold high quality care and standards of conduct when dealing with all stakeholders and the public, acting as an ambassador at all times.

• Support the security of the FSSW sites and assets.

• Driving and fork-lifting duties where appropriate.

Person Specification 

Essential

• Excellent communication and interpersonal skills

• Problem solver and competent decision maker

• Full UK driving licence and forklift truck operator’s qualification (or willing to train as an essential part of the role)

• IT competent and able to use various IT platforms/systems

• A clear commitment to the ethos of FSSW

Desirable

• 1 years’ experience of working in warehousing operations

• Voluntary sector experience

• Experience of working with people who require support

• Experience and knowledge of adhering to health and safety standards

• Experience of working within a food operation

• Qualification in Food & Hygiene Level 2

• Experience of supervising staff and/or volunteers and delegating tasks

• Experience of delivering training

We welcome applications from people with convictions. This role requires an enhanced DBS check so applicants will be asked to disclose relevant unspent convictions at a later stage of the recruitment process. If you are asked to disclose, the information will be handled confidentially and used to assess your suitability for the role.